Le client n'a pas laissé de commentaire.Damilola S. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Intown
Pour nous contacter
Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
S.O.UTIBE U. | Premières impressions
Something was broken nearly every time we went. Usually the security system, but also the elevator or the HVAC. The alarm went off at least once every time I was there, and the staff seemed to mostly ignore it since it was so frequent. Overall a frustrating experience.Rex M. | Expérience générale
I have been a customer for several years. Customer service in person and on the phone has been excellent.JOYCE M. | Premières impressions
Le client n'a pas laissé de commentaire.LINDA A. | Expérience générale
Thank you Tiffany H. for her pleasant customer service.Shantel D. | Premières impressions
Le client n'a pas laissé de commentaire.Aresa D.
It was confusing to where to drop off. Your signage is not clear.. apparently what I missed was that "equipment dropoff" meant the truck too. If everything is dropped off at the same place (which is what it seems like) it should be just "rental dropoff"Frederick T.
Best possible experience, thank youKymberleigh P.
When I picked up the van at the pick up location the guy with the glasses was rude and the lady at desk was not really nice either. Even the guy that pulled up to drop his van off mentioned the same thing saying the people was rude.LynChae M.
Clearer place for key dropCHRISTOPHER P.
faster customer engagementMARK S.
Le client n'a pas laissé de commentaire.Maleka K.
Thank you for making our lives easier.huruy G.
Le client n'a pas laissé de commentaire.Hollie M.
Le client n'a pas laissé de commentaire.Laura S. | Expérience générale
Stop scamming people with fuel charges. Only uhaul vehicles with green Fuel efficient signs promoted on their little box vans but, takes quarter tank to drive 13 miles. Gas needle barely moves when you add gas. There math is awful.Orlando S.
Le client n'a pas laissé de commentaire.Eric B.
The staff was very helpfulRobert E.
Le client n'a pas laissé de commentaire.Vernella D.
ExcellentLarry M. | Premières impressions
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Mary C.
Mouse and rat dropping in unit. Rodent traps in unit but scared to take anything to my home.Preccious W. | Expérience générale
Le client n'a pas laissé de commentaire.Sharille B.
Better signage to show where the office is and better instructions/signage for after hours dropoff. Also it would be nice if the technician hooking up he trailer offered a tutorial in case I never used the equipment before.Bradley W.
Le client n'a pas laissé de commentaire.Jose J.
Le client n'a pas laissé de commentaire.Michael L.
My items were ruined by a bug infestation and I lost over $2 000 in storage payments for the 2 years I stored there plus the furniture and other items I had stored which were crawling with bugs and some of which were eaten/destroyed by the bugs. They denied my claim because I didn't have the proper insurance but how I was I supposed to know that there might be the possibility of bugs in my unit? I thought they took the proper precautions to prevent things like this. This has been a horrible experience. One employee at the end was really nice and helpful though. She returned my calls.Frances M. | Expérience générale
GO U-HAULJohn O. | Premières impressions
Le client n'a pas laissé de commentaire.steve V.
Le client n'a pas laissé de commentaire.Shaun C. | Premières impressions
The service staff were courteous and professional. I will be using this location from now on.Louise G.
Le client n'a pas laissé de commentaire.Dale W.
Le client n'a pas laissé de commentaire.Dave P.
Couldn't even help me with getting rid of my locks which I lost the keys for after storing there for months. They'll look for any opportunity to charge the customer extraMIKIAS W. | Expérience générale
The stairwell isn't accessible. There aren't working door knobs to access the second floor. Also the staff wasn't helpful in removing a pad lock.Nicholas W. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.Carl Y.
The drop off area is hard to understand where to drop off as signs do not allow you actually park or return something in that areaMeghan S.
Le client n'a pas laissé de commentaire.Greater M.
Truck brakes were not as good as they should've been.Daniel E.
Le client n'a pas laissé de commentaire.Cheryl W. | Expérience générale
Return crew was eager to check in my rental and courteous.Renin W.
Clean and great serviceBruktayet Ayele S. | Expérience générale
Everyone was great except the 1 person who I dropped off the trailer with who did the job but was very impersonal.Julia V.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.angel T.
The female employee who was mopping the storage facility (building 2) yesterday afternoon (10/27 around 3:00pm) was EXTREMELY friendly and helpful. Really appreciate her!!!!Christopher W. | Premières impressions
This U-Haul establishment was great for my needs of storing some belongings for a short term while selling my house. The employees were always courteous and helpful. I would definitely use this facility again for storage, truck rental, or packing supplies.Bradford J. | Expérience générale
Richard Williams in the pickup and drop off area could not have been more accommodating and friendly. I would be proud to have him working for me and representing my businessRita D.
Le client n'a pas laissé de commentaire.Eleise R.
Provide a truck with modern electronics to allow hands-free cell phon e use. Bluetooth and USB connections MUST be standardHoward W.
Vanessa was great! She helped me get squared away in no time, and even when the extra mile when I made a small mistake. Cheers to her and her colleagues. ALSO, I was thirsty and they gave me water :)Enica B.
The U-Haul attendant was very courteous and completed the registration effectively.John K.
The driver's side view mirror was broken and I could not see out of it to make lane changes. I had to have someone following me the entire time to ensure I got to my destination safely. In addition, the ramp had broken glass on it.Lauren F.
This location was not where I made my reservation and it is not in a good area of Washington, DC. The trailer was old, banged-up and dirty.Kyle H.
Le client n'a pas laissé de commentaire.Thomas S.
I love this location! I go here for everything I need. I love the customer service. Everyone is very friendly and helpful! I never have to wait long for anything. Thank you and keep up the good work!Chevella M.
No customer serviceMark W.
Le client n'a pas laissé de commentaire.Jenna S.
Le client n'a pas laissé de commentaire.Isaiah T. | Expérience générale
Everything was perfect, the only thing was your staff was awful no customer service just straight ghetto mentality and that was the only thing I didn’t likeSANDRA C. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen S.
Very helpful and courtesyDwight G. | Premières impressions
Le client n'a pas laissé de commentaire.Jack H.
Le client n'a pas laissé de commentaire.Garrett M.
Great serviceCHRISTOPHER W.
Le client n'a pas laissé de commentaire.Albert B.
This location consistently makes up where all the other locations lack. Best location in the DMVRonald H. | Premières impressions
My main comment is that when I logged in to U-Haul to use 24/7 Access, I was told to look for a "Pick up my truck" link. But there was no such link. (I used an Android phone.) I had to click around to find the process to pick up my truckEd L.
I had a great experience with the staff, there is nothing that I could add.Sam C.
Le client n'a pas laissé de commentaire.Benjamin N.
Very nice, need more signs to direct returnsThomas E.
Le client n'a pas laissé de commentaire.EzequiasMatos F.
Le client n'a pas laissé de commentaire.Richard A.
Le client n'a pas laissé de commentaire.Kevin N.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.Sudie W.
Extremely long lines, to ask a question because for some strange reason folks don't answer the phone at Uhaul. The facility definitely needs a good deep cleaning of floors, bathroom, an a few coats of paint. Why move the trash can from outside?davita m. | Expérience générale
Have some coffee.Jerry G.
Le client n'a pas laissé de commentaire.Vincent F.
Vehicle smelled like smoketonia L.
Rental and return were handled very smoothly.Robert M.
They moved very slowly. Then I had to walk all the way around the corner to another building to pick up the vehicle, after I waited in line for 30 minutes, and not to mention I have a broken toe, so that was too much for me. Then on top of that the helpers I hired through uhaul was a no show no call, ruined my whole weekend and move. Then uhaul keeps saying g it isn't their fault. Well you shouldn't be able to book them through your site if they aren't reliable.Jeanette S.
Le client n'a pas laissé de commentaire.Jerry G. | Premières impressions
Young woman who helped me was fantastic. She set up my contract and personally showed me to my unit, making sure I knew how to access it. Best service I've ever had at a UHAUL.Lee V. | Premières impressions
Yall need to get better working trucks. No reason the trucks are not kept up on maintenance. Thus is a moving company no one want to get a truck and it breaks down on them.Jenee W.
Great customer service!DiAnna S.
Web site issues logging in and getting security code sent to email/phoneStephen S.
Le client n'a pas laissé de commentaire.Henry M.
I highly recommend making the key drop much much more visible. I spent 20 minutes looking for it. The supposed photo of the key drop box on the app was completely inaccurate and had me looking for a yellow post.Michael G.
Le client n'a pas laissé de commentaire.Franck L.
Not charge a customer for an extra day rental if they return a few minutes after they say they will. A daily rental is just that, not 5 hours. I was just charged an extra day on 2 vans returned yesterday. Very unhappy and I rent a couple times a week. Will be looking for other options now.Karen G.
Le client n'a pas laissé de commentaire.Brian A. | Expérience générale
I can't say. Ur customer service during my pickup order and especially after I'd dropped d vehicle off , was superb!Anthony B.
Le client n'a pas laissé de commentaire.Jonathan A.
I conveniently located.lisa P.
Le client n'a pas laissé de commentaire.ANGEL M. | Premières impressions
Le client n'a pas laissé de commentaire.Catherine P. | Expérience générale
Le client n'a pas laissé de commentaire.Dharma L. | Premières impressions
I reserved for a pickup at a location I was never called or emailed or anything to let me know that the pickup location was changed it took me way out of the way for the move I was doing not at all satisfiedMonica W.
All the young ladies there were very professional!!!!ENDYA T.
Include an attachment in the truck for phones, to make it easier to follow GPS direction from a phone.Joanna M.
Le client n'a pas laissé de commentaire.Sean S.
The staff should be willing to answer questions and help their customers without getting annoyed. It was the first time I rented a truck but workers seem to be in a rush even when there were no other customers. Also, i was told both on the phone and at the front desk that my foreign license was enough but when I actually wanted to rent the thing, they said it was in invalid (that is the same license i use to rent any car) so I had to improvise and ask a friend to drive for me. The staff didn't care nor provided solutions. I will never come back nor i would recommend this place to anyone.Gabriela M.
Le client n'a pas laissé de commentaire.cheneldra M.
The customer service here was really great. I really appreciated that, as it made the whole process much less stressful than it could have been. Moving is already tough enough!DanaM R.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Mary M.
Easy to drop off, staff were efficientKevin C.
It was very difficult to pull the trailer out on a tiny very busy road. And there was no where to park to get the process started.Morgan C.
Le client n'a pas laissé de commentaire.Kari O.
Le client n'a pas laissé de commentaire.Paula G.
Le client n'a pas laissé de commentaire.David L.
Keep up what you’re doing is workingRANDY D. | Premières impressions
Staff very professional Osmam Very above and beyond Servicedebora b. | Premières impressions
Longer Hours More Parking Spacesdebora B.
Le client n'a pas laissé de commentaire.OSWALD C.
I prefer this location because the staff and manager are very nice.Cydonie Fukami S. | Expérience générale
Le client n'a pas laissé de commentaire.Cydonie Fukami S. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth L.
Manager Osmond was most accommodating when we first rented unit in May 2013. The staff has been helpful and this location is convenient. Kudos to this location's manager Osmond ( service oriented ALWAYS). The location is well kept and clean. Thank you Loyal customer, Frann RobertsonFrann R. | Premières impressions
Being a first time customer, the staff was very helpful with all the questions, that were asked. They made the transition of relocating mush easier.Warlene C. | Premières impressions
Le client n'a pas laissé de commentaire.Yunus C.
The rearview mirror cover on the passenger side was broken and fell every time we open and close the door. We left it inside the vehicle. When we returned the vehicle, the agent accused us of having broken it without even wanting to listen to us. He was quite aggressive. We asked to speak to the manager, waited for more than 30 min but she never came. They wrote an accident report and charged $150 for a rearview mirror that we havenÂ´t broken. The customer service at this location is simply unacceptable.Alvaro D.
Le client n'a pas laissé de commentaire.Joe D.
I have used this location for years. The custmer service is always excellent!!!WESLEY M.
Le client n'a pas laissé de commentaire.Ran X.
Le client n'a pas laissé de commentaire.Christopher W.
Le client n'a pas laissé de commentaire.JASON D.
Le client n'a pas laissé de commentaire.Alan C.
Le client n'a pas laissé de commentaire.Robert B.
The reservation process sucks. They tried to get me to go to suitland Maryland and then to a different location in DC, where they didn't actually have the equipment available. The location I ended up at was great but the overall process suckedMelissa N.
Le client n'a pas laissé de commentaire.Sierra S.
bonCrystal L. | Expérience générale
Le client n'a pas laissé de commentaire.MARK B. | Expérience générale
Good service good peoplederrick r. | Expérience générale
Le client n'a pas laissé de commentaire.lisa w. | Expérience générale
There is great confusion when moving in and out. No one seems to have a sense of responsibility for issues as they come up.Louis S. | Expérience générale
I had no problemsRonnie R. | Expérience générale
Jenay was very personable, considerate, and friendly. She really was accommodating to my needs and helpful with the move-in process. She deserves a raise IMMEDIATELY.anayah g. | Premières impressions
Le client n'a pas laissé de commentaire.Kendi D. | Expérience générale
Le client n'a pas laissé de commentaire.OLIVIA S. | Expérience générale
Le client n'a pas laissé de commentaire.Caleb T. | Premières impressions
I had a pleasant experience from start to finish. The employees were very helpful.cherie d. | Expérience générale
Le client n'a pas laissé de commentaire.Kendall W. | Premières impressions
Le client n'a pas laissé de commentaire.Ana L. | Expérience générale
Le client n'a pas laissé de commentaire.Walter W. | Expérience générale
Le client n'a pas laissé de commentaire.Christine L. | Premières impressions
I completed the online move in process and called the location to purchase 24/7 access since I had to move in after hours. When I arrived at the location, the code that was given to me did not grant me access to the facility even though they said I would have 24 hour access. I tried calling the general manager but was sent straight to voicemail every time I called. I eventually was able to talk to customer service but they informed me that they couldn't do anything except try to contact the general manager of the facility. I was not happy with this response so I asked to speak with a supervisor. After telling the customer service agent that I wanted to speak with a supervisor they put me on hold and then came back and asked me to try the code again. It worked. Something occurred behind the scenes after I had to literally ask for a supervisor to get anything to happen. My experience with U-Haul recently has been extremely disappointing and has required way too much effort to make using their services worth it.Charles E. | Online Move In
Le client n'a pas laissé de commentaire.Rashida B. | Expérience générale
Excellent service and very good spirit and attitude from staffJoyce B. | Premières impressions
The elevator was not working in the buildingRashmi J. | Premières impressions
Le client n'a pas laissé de commentaire.Lauren H. | Premières impressions
Le client n'a pas laissé de commentaire.CESAR M. | Premières impressions
Le client n'a pas laissé de commentaire.Salinia S. | Expérience générale
Le client n'a pas laissé de commentaire.Michele B. | Expérience générale
Le client n'a pas laissé de commentaire.Katrina M. | Expérience générale
Le client n'a pas laissé de commentaire.Walter W. | Premières impressions
Le client n'a pas laissé de commentaire.WARREN H. | Online Move In
Le client n'a pas laissé de commentaire.Dennis N. | Premières impressions
The staff was over-the-top friendly and extremely helpful. They worked an hour over closing time to assist everyone. Very impressed!lisa w. | Premières impressions
They made me buy these special locks for my unit, then when i tried the key for the lock, it wouldn't unlock it. I called them to cut the lock for me and they refused, they lied to me and told me they don't do that anymore. So when I opted to cut my own lock, i stead of paying for a locksmith, they got upset with me and decided to cut my lock for me, after they told me they don't do that anymore. Also one of the storage units was filled with webs and spiders and there was a water leak that destroyed my mattress, causing me to throw it out, an expensive mattress. It also rusted out my workout metal equipment. My wife and I experienced lots of attitude from these people from day one, from several different employees. Would not ever recommend this place to anyone.gilbert R. | Expérience générale
Le client n'a pas laissé de commentaire.Claire G. | Premières impressions
Le client n'a pas laissé de commentaire.Priscilla S. | Expérience générale
Le client n'a pas laissé de commentaire.JANET B. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew R. | Expérience générale
Their system was broken so they couldn't complete the rental process for me. I had to complete it on my phone. Then, my access code wouldn't work and they couldn't fix it because the system was malfunctioning. Then, all of the elevators were broken so they had to change my unit to one on the first floor because there were no elevators that we could use to access the other levels. And because they couldn't get my access code to work, I had to have someone stay inside the building at all times to trigger the automatic door so we could re enter the building to fill my storage unit. The staff were helpful but the facility is so poorly maintained to cause all these problems. Overall, an hour of my time was wasted after I had spent 10 hours in 90 degree weather moving and loading my truck. I would never choose to use u haul storage again after this experience.Danielle J. | Online Move In
We were not given clear instructions for moving in since we also had a big moving truck to maneuver. This was not taken into consideration. Also the elevator was broken. The security alarm kept going off too which was very annoying.Lili W. | Premières impressions
If I had to give you a whole a number it would be 12Aaron C. | Expérience générale
The customer service agent went over & beyond her service, I appreciate her.Renata M. | Online Move In
Le client n'a pas laissé de commentaire.Yahya S. | Premières impressions
Le client n'a pas laissé de commentaire.Diamond N. | Expérience générale
The whole process was seamless.cherie d. | Premières impressions
Once the unit was vacant, my credit card got charged. I called to ask for the charge to be canceled. I was only sent a receipt of the charge. So, I follow up again, and said that the unit is vacant, send the refund to my card! Then, in the follow up, they were like, "Oh it's been refunded!" I was like, well, "send me a receipt of the charge being refunded!" Then they did. Real talk, if the receipt of the refund was initially sent, then I wouldn't have made multiple stressed out phone calls to ask for the refund receipt. Just saying. But other than that, everything was super clean, really nice, nice staff. It's a Uhaul.Catherine S. | Expérience générale
Le client n'a pas laissé de commentaire.Robert M. | Expérience générale
Le client n'a pas laissé de commentaire.GREGORY R. | Expérience générale
Le client n'a pas laissé de commentaire.REGINALD R. | Premières impressions
Le client n'a pas laissé de commentaire.MARK B. | Premières impressions
I'm like U-Haul it's convenient for me to get around or get to and a future wise I will still the under U-Haul I'm with my bill to get a little lower in the future or a discount if I can get one thank you God please have a good weekend 🙏 🙌.Anita W. | Premières impressions
We got stuck with higher level unit and were showed a metal ladder in the office that appeared stable. When we brought our stuff in, however, we discovered the metal ladders near the storage unit were very rickety, unstable and open ended. If was very dangerous for the men involved in the move and we were just lucky no one got injured. Please please to the management, examine each ladder and try to climb up them with a box and a mattress and see how you do, then put two people on the ladder hoisting stuff and see how it goes. Very disappointed and planning to do negative reviews in multiple social media locations if my concerns aren't responded to.LAURIE A. | Expérience générale
Was better 3 years ago butileft for general manager threatened me and used racial remarks against me and told a disabled could only be allowed at I haul for only 15 minutes a day.This is embarrassingAggrey M. | Expérience générale
Very helpful and friendly. Explained everything very well.Monty M. | Premières impressions
Le client n'a pas laissé de commentaire.AZILIA I. | Premières impressions
Le client n'a pas laissé de commentaire.Audrey H. | Premières impressions
Le client n'a pas laissé de commentaire.Lidia K. | Expérience générale
Le client n'a pas laissé de commentaire.Cedric D. | Premières impressions
Le client n'a pas laissé de commentaire.Aaron W. | Expérience générale
Le client n'a pas laissé de commentaire.Mark K. | Premières impressions
Jay (sp) is delightful and made my renting process easy and enjoyable!bonny k. | Premières impressions
This storage place was very easy for me because I didn't have to go from one U-Haul place to another.this was very better to get everything in one spot. the people was nice very pleasant I never had a problem. yeah I will recommend friends. I have already recommend friends to this storage place .I didn't know anything about. thank you so much P.S . do I get any money back for Imoved out early.JOYCE D. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald R. | Premières impressions
Le client n'a pas laissé de commentaire.sheri b. | Expérience générale
The only reason I said no to the access hours is because the building I have a unit in isn’t 24 hours yet and I really need access to my tools around the clock due to my field of work.David P. | Premières impressions
Le client n'a pas laissé de commentaire.anastasia a. | Premières impressions
Everything was easy except for finding the storage space. The number I was given(10476) and the number of my unit does not match the number on the site maps (10479) it was very hard to find the unit.Jeremy C. | Online Move In
Le client n'a pas laissé de commentaire.ARNOLD W. | Premières impressions
Le client n'a pas laissé de commentaire.Carol W. | Premières impressions
Le client n'a pas laissé de commentaire.MAUDLYN O. | Expérience générale
Le client n'a pas laissé de commentaire.MARQUES S. | Expérience générale
Le client n'a pas laissé de commentaire.Caitlin D. | Expérience générale
got charged an extra month after moving out, the staff were INCREDIBLY unhelpful and checking out equipment was difficult at every turnAndrew M. | Expérience générale
Le client n'a pas laissé de commentaire.RAENELLE Z. | Expérience générale
Mice urine and rodents were all in my storage unit which severely damaged my items stored. The unit was wet and caused my items to have mold grow on it despite me adequately wrapping furniture in plastic, the furniture still ruined. I will NEVER use this storage or any other UHAUL location storage again, totally disappointing and an unhappy customer.MONICA D. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER B. | Premières impressions
Le client n'a pas laissé de commentaire.William B. | Expérience générale
Le client n'a pas laissé de commentaire.Hilary C. | Premières impressions
The staff was always friendly, courteous, and helpful I appreciated that, some customer service reps and staff that I have had the pleasure to deal with were not They even called me Ms Toni and asked me if I needed help to my car with a box Thank You Again 🌹TONI T. | Expérience générale
The Manager was very helpful and attentiveStephen M. | Premières impressions
Le client n'a pas laissé de commentaire.Dawn P. | Premières impressions
This is a nice U-Haul location. The employees were friendly and helpful, and the storage facility is clean and well maintained.Edward O. | Premières impressions
Excellent,helpful and knowledgeable staff! We came in with last minute plans and the staff took very good care of us and took away our stress! Special shout out to George! We don't see customer service like George a lot,he's superb and very courteous! I hope the company knows what a gem he is!Fana H. | Premières impressions
Shawn Freeman was very professional and courteous she helped with all my needs it made me feel comfortable job well doneAdriane K. | Premières impressions
Very friendly and professionalBianca H. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle H. | Premières impressions
Le client n'a pas laissé de commentaire.Secrett C. | Expérience générale
Le client n'a pas laissé de commentaire.Karen R. | Expérience générale
Very friendly and helpful staff. Facility is clean and well lit. Easy process for truck rental. I love this location. Keep up the good work everybody!CHEVELLA M. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda L. | Premières impressions
Le client n'a pas laissé de commentaire.KAREEM N. | Expérience générale
Took very long time they were polite and helpful but everyone was new and it took an hour and a half just to get everything t simply because they didn’t know where the storage containers wereAndrew M. | Premières impressions
Le client n'a pas laissé de commentaire.ANGELA W. | Expérience générale
Very professional and pleasant staff.RAENELLE Z. | Premières impressions
Need larger storageLATAMRA T. | Expérience générale
Le client n'a pas laissé de commentaire.ronald g. | Expérience générale
Overall, this is a very nice facility. My unit is in the new building which is super clean and modern, so that was really nice. But the online check-in process was a mess. I checked in online the night before and got my unit number and access code, but upon arriving to the facility, found it very unclear as to how I actually access my unit. There were 3 call boxes on the wall with no indication as to which one I needed to use. When I tried the call box that seemed to be the correct one, I got a message saying "access denied, not checked in" even though I already checked in online. Thankfully, the employee in the office was a HUGE help as she walked over with me and showed me that I first need to "check in" again by entering my access code into a different box, then needed to dial my code in again at the main call box to actually open the door. There were zero signs or placards that indicated this on the wall, so I would have never figured that out. She then walked me over to my unit only to find that it wasn't ready for move-in. The facility padlock was still on the door and the free disc lock that was supposed to come with the unit was not inside the unit. The funny thing is, I had already purchased a disc lock at the location I picked up my truck from from because they told me (incorrectly) that a free one does NOT come with my unit. The wonderful employee yet again took care of me and made sure I got a refund for the lock I had purchased earlier. So in other words, had I relied on the online check-in process and arrived at the unit after the office had already closed, I would have been TOTALLY screwed because I absolutely would not have been able to get into my unit. Again, the very friendly and helpful lady in the office saved the day for me, explained everything, and got me all squared away, so the overall 4 star rating is thanks to the great staff and the fact that the condition of the facility and unit is really nice. Everything would have otherwise been smooth but it appears there is serious lack of coordination and communication when checking in online (I had similar problems when I went to pick up my truck at another location despite already checking in online and opting for mobile pick-up). If the office/store weren't still open, this could have been a total disaster that would have left me stranded. Shout out to the wonderful staff member that took initiative to get me all squared away. She turned a frustrating experience into a positive one.Aaron H. | Online Move In