Customer Reviews for U-Haul Moving & Storage of Intown

6003 évaluations

2215 5th St NE   Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station)

(202) 269-1200

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(202) 269-1200

2215 5th St NE
Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Did not go inside

Mark P. 
Évaluation :
4

na

Chris G. 
Évaluation :
5

Tiffany was great! Thanks!

Sonja H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick M. 
Évaluation :
5

Maybe you can give more guidance on the use of the equipment? I spent some time trying to decipher how everything worked. Still, it was a great experience and this location will be my store of choice for the near future! Thanks a lot

VIVIANA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daisy D. 
Évaluation :
4

Truck was really not in great condition as I have had in the past.

offley K. 
Évaluation :
5

Was a bit unhappy that we had to fill up the gas tank, however that was made up for by the credit so thank you for that!!!

ANDREW A. 
Évaluation :
1

The customer service was so unprofessional. It was non existent. I would never use u-haul again.

Gennaro B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS C. 
Évaluation :
5

Loved that even though they were very busy the had a great process to keep things moving. Outside staff were friendly and helpful!

JEFFREYJOSEPH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS J. 
Évaluation :
1

the app was not working when i went to leave my car, and the personal didn't seem surprised by that at all. after trying to check out at 3AM because my original rental was late, I had to take an uber to go back the next morning to drop off the keys to avoid being charged.

J’ni B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tori N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSIE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander F. 
Évaluation :
3

Make sure both cashier's can do all the services people need. I had to wait for 1 particular person to get my storage unit. It took 20 mins which ate into my time with the movers. I had to pay for an additional hour.

Ndidi N. 
Évaluation :
1

Make sure employees are aware of correct protocol. Employee told us wrong return protocol and we got charged a large fee.

Rafael G. 
Évaluation :
1

We returned truck just after closing, two days early. The instructions say return to the lot. The return lot was BLOCKED by a u-Haul van. Others, like us we're wondering what to do. The consensus was to use the alley by the office. Ridiculous and a huge time-waster.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew M. 
Évaluation :
3

I thought the workers who received our rental were rude and dismissive. They were shooing us away like we were an inconvenience.

Dylan S. 
Évaluation :
1

I am disappointed to say that when I tryefvto drop my trailer off to days early to benefit U-Haul by dropping it two days off early I was on welcomed at the return side by a vehicle that blocked the entrance to the space where I was supposed to leave my trailer very uninviting

Kirsten J. 
Évaluation :
5

The gentleman who was collecting the dropped off rentals was extremely nice, helpful, and quick.

Anna L. 
Évaluation :
3

The people in this location are extremely slow and do not listen. If I tell you my mileage is less than a mile, do not charge for 5 miles. I'm driving one block and back.

ashley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon J. 
Évaluation :
1

WILL NEVER RETURN TO AGAIN AND WILL SPEAK SO POORLY ABOUT YOUR COMPANY. COULD NOT BE A LESS PROFESSIONAL COMPANY. You might want to speak to your employee Tiffany at the DC-Intown location who could not be a worse representative of your company. I will also be leaving a public online review blasting uhaul and this location.

CONNOR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON S. 
Évaluation :
5

With the exception of one particular employee. I always have a very courteous quick experience

Antonio S. 
Évaluation :
4

Make sure that ALL staff are properly trained, to give accurate information to customers. I was given incorrect info about free storage which resulted in additional costs for me during my move.

sabrian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myles T.  |  Expérience générale 
Évaluation :
5

Keep up the good work

EDWARD B. 
Évaluation :
5

Your agents were all incredibly friendly and helpful.

Caitrin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaiah N. 
Évaluation :
5

Great Customer Service, Very Courteous and Helpful, Prompt Service, No Long Wait In Line, Location Is Clean and Well Lit, Staff is Very Organized. Thank you so much to the UHaul Team at the 5th NE location. Keep up the Good Work! Job Well Done!

CHEVELLA M. 
Évaluation :
1

The parking lot was full with a line of other uhauls that spilled into the street (and blocking a fire lane). I had to squeeze in and drive slightly on the curb to fit it in the lot. DC is a compact place but if there was a fire at the facility I'm not sure the fire dept would of been able to get where they needed to be. This is the sole reason for the low rating and the reason why I'd never use that facility if I were looking for storage in DC despite its proximity to me; it looks like a fire hazard.

DREW EVAN M. 
Évaluation :
2

I will NEVER hire the labor through the Uhaul site again! ABSOLUTELY TERRIBLE EXPERIENCE!!! I hired helpers through the Uhaul website to load the truck in North Carolina and they never showed up and ghosted me when I tried to reach them, so I had to load the entire truck myself. I was on a strict time schedule, so I drove to DC the next morning to unload at a loading dock at a new apartment building and THE SAME THING HAPPENED AGAIN...THE MOVING HELP NEVER SHOWED UP! They kept saying they were on the way, but never showed. Then said they were there. Then said they would send another crew. Still no show. Then apologized and said they could send a team tomorrow! I waited 4 hours...THEN I HAD TO UNLOAD THE ENTIRE TRUCK MYSELF!!! Uhaul should be ashamed of themselves for allowing these derelict referral companies to represent them on their website. DO NOT TRUST THEM. HORRIBLE, HORRIBLE HORRIBLE EXPERIENCE!!!

Ronald S. 
Évaluation :
1

I've been to many U-Haul areas and so far this has the worst customer service.the costumer reps are very unprofessional and rude.This was my second visit and they have treated me horribly both times. The only reason I came to this place is for convenience it's closer. Very nasty customer reps.

DAOUDA N. 
Évaluation :
5

Everything was good continue.

PAMELA F. 
Évaluation :
5

It was a great experience thank you

CHAFIK H. 
Évaluation :
2

It was not a great experience. The website was down on the day I needed to move. The day I went to pick up the truck they told me my ID was expired and I could not drive. This is not true because the state of DC has a law that allows me to keep this ID until 60 days after the state of emergency ends. Problem after problem. I will not be returning to UHAUL for my next move.

CHANTY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
5

I have used uhall before, nice clean, nothing happened to my stuff. Staff excellent customer service. Manager very polite. Merci.

PHYLLIS J.  |  Premières impressions 
Évaluation :
1

Must be my last day this location Bad customer service00000

KASIM T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

herbert M. 
Évaluation :
5

A woman named Tiffany took care of my rental. She was fantastic; friendly and efficient.

Eric F. 
Évaluation :
5

Thank you. This was quick and easy!!

Pushpa K. 
Évaluation :
1

App was horrific. Fuel gauge was marked with more gasoline than it had. Return was abysmal. Staff indifferent and actually said “this is just a job, I don't care about this business or you...”

Marc B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diane w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALVARO P. 
Évaluation :
3

I do not appreciate your predatory insurance policy, where the cost of the damage of a small dent is less than the deductible for the insurance. I paid 50 $for insurance, and returned the truck with a small dent (it isn't clear what hit the truck). The damage cost for a small dent is 95 $but I paid 150 $(200 $including the initial for the insurance). In what world does getting the insurance make the cost of an accident more and not less. It's supposed to "cover" you for damages.

KAELA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall L. 
Évaluation :
5

I didn't receive one of the pickup in store items I ordered, but other than that, I had a good experience. The staff was great.

JACQUELINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEENA B. 
Évaluation :
5

worked as it should. they were helpful. truck was well worn, but clean and did the job!

Lewis G. 
Évaluation :
4

Trucks was way out of alignment. Almost didn't start the second time, I had to give it gas, which I think many folk wouldn't have thought to do. After-hours parking instructions were unclear.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanairy O. 
Évaluation :
0.0

Have personnel to stop Rushing to get off work. check equipment in properly so no one else can be charged for something someone else has done

TREMOND W. 
Évaluation :
4

Upon dropping off the vehicle the staff insisted I damaged the vehicle despite my having "disputed" the conditions upon pickup using the link sent to my cell phone. I asked where the photos I uploaded were located and was not given an answer. Luckily I also had other photos that were time stamped at the day and hour I picked up the vehicle. Even then, I was told it didn't match my contract (it did). This took nearly half an hour to resolve and ultimately it was determined the damage was pre-existing.

Gary R. 
Évaluation :
5

Location was very well kept and organized. Customer service was pleasant and very knowledgeable! Excellent service!

Rikwan B. 
Évaluation :
1

This is one of the worst customer service experiences start to finish. I would never come back or recommend to even my worst enemy.

Joseph V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAMHARRISON S. 
Évaluation :
5

Everything went well!

PAUL W. 
Évaluation :
5

Customer service everything was awesome

ADAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mokhless A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M.  |  Premières impressions 
Évaluation :
1

Really poor customer service all around but, particularly, where they give you the trucks. I arrived at the end of the day. the people were clearly on their way out and with no patience to talk to a client. I asked a simple question about the operation of the truck and they couldn't answer it. The truck was quite dirty. In a pandemic you should make sure that the trucks are cleaned before renting them out.

Francisco E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry W. 
Évaluation :
5

Everyone at this location was efficient, welcoming and engaging.

Cathleen F. 
Évaluation :
5

Excellent service. I was impressed, and will use this service again.

Joshua W. 
Évaluation :
4

I had reserved 2 furniture dollies but there was only 1 left so used that and a utility dolly

JOSEPH N. 
Évaluation :
3

I had to go back to this location to get the trailer I needed from another location only to find out it wasn't available for a one way move on the day I was moving a lot of confusion and put me in a real bind. The people were helpful though in try to resolve my issue

RYAN T. 
Évaluation :
5

100 %

JOSUE A. 
Évaluation :
1

The staff was very rude. I was fraudulently charged for gas and it took multiple calls to resolve the problem.

JEREMIAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANTE H. 
Évaluation :
5

This is by far the best U-Haul location in the city and DC area. I rent trailers a couple times a year for our storage needs. This team was helpful, courteous, and fast. I will rent from them again.

Chris K. 
Évaluation :
5

The team at Uhaul and this location are the best. They provided great customer service and when I lost my key in the move [don't ask how], they had a locksmith contact me right away to get that issue resolved. Appreciate the professionalism and support!

ALTON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
1

Well, I don't have any complaints to this particular location, but overall my recent experience with Uhaul was horrible. I booked equipment at one location, a few days later I got a call from Uhaul representative and was told that they transfer my reservation to another location, which was not far away so I was okay. At the day of pick up, when I arrived to this new location I found out that equipment that I booked is not available, because they don't have it(some other dude did not return it yet, which os not my problem). So I wasted a few hours of my time and finally was able to pick my equipment at another location. I think I've read multiple times on Uhaul website: “it's guaranteed or you will get 50 $”. Yeah, sure, no equipment on time and no 50 $for that - that's what I've got.

Iurii M. 
Évaluation :
4

I was rushed out of the van when returning it and the employees were smoking and entered the car before I got out. I returned it early, so this was unnecessary and rude. The employee during check-in was very professional, so that was a good experience.

JESSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY S.  |  Expérience générale 
Évaluation :
4

The pickup was long and arduous but glad you have more security measures for theft here in DC. The drop off guy was most helpful and super nice!

KRISTEN J. 
Évaluation :
4

S.O.

Abby G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Susan w D. 
Évaluation :
5

S.O.

Lori J. 
Évaluation :
4

You should have access 24/7 without having to pay extra

jorge a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHRYNWALDROP K. 
Évaluation :
4

Lower prices would always be better. Being able to change drop off location would also be really great.

Nikhita A. 
Évaluation :
5

Excellent service

Steven T. 
Évaluation :
5

The staff was efficient and very courteous. The equipment was ready to go on time. We were in and out in no time.

Jo Z. 
Évaluation :
5

Thank you!!!!

David E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BEATRICE B. 
Évaluation :
3

Be kind to customers when they arrive. Especially from long trips

Conner B. 
Évaluation :
5

Excellent customer service and very understanding. This is the second time I have used this facility and I recommend them highly.

VERONICA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JON D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY S.  |  Premières impressions 
Évaluation :
5

Tina and all the team was so friendly and professional.

KEVIN B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl C.  |  Expérience générale 
Évaluation :
1

I was told I would have a lower level climate controlled unit and when I got there it was an upper level. Staff was not friendly and not helpful. The hours of access are ridiculous. I am SO VERY SORRY that I moved into UHaul. The movers were already there and I couldn't find another place. I am so unhappy with UHaul and my entire experience. I would NEVER recommend it to ANYONE.

karyn r.  |  Premières impressions 
Évaluation :
5

Tiffany was extremely helpful! Really outstanding service. She was understanding of my situation as a first time storage user and worked with me when the unit I reserved did not match with my needs. She took the time to explain everything and answer my questions. She was kind, patient, and professional. Absolutely excellent move in experience!

Benjamin R.  |  Premières impressions 
Évaluation :
5

The truck I had rented from U-Haul of Burlington Vermont was in bad shape, but your guys took the time to listen to me and begin to address the issues.

Abigail N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL C.  |  Expérience générale 
Évaluation :
2

I moved my stuff out of your facility because I never really felt my stuff was secure. The top of my unit which was on the end had a plastic cover that was not secure,You could slide it over with your pinky! Also being as it was an upper unit I had to climb the latter. Your latter's were unstable and old with chipping pain. I NEVER FELT SECURE climbing those latters! YOUR SALES STAFF IS AWESOME!!!! Very very NICE! YOUR STORAGE CONTAINER AND LATTERS are TRASH. I had been back to drop off and retrieve items. And Every time the LATTERS , didn't matter which one I used. WERE VERY UNSTABLE AND UNSAFE. IRONICLLY when I moved out I found a newly painted latter's do used. I would never ever recommend this facility!!!

Terese J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIANA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R.  |  Premières impressions 
Évaluation :
5

Overall a great experience. FYI for those sensitive to smells, mothballs (or something that smells like it) were added to the storage unit at some point. The smell was really strong when I took my stuff out - had to air out for several days.

Jameeley P.  |  Expérience générale 
Évaluation :
3

When I first rented the unit 11 months ago, I remember the staff being unhelpful. When I closed out my unit yesterday the staff seemed to be in better spirits.

Camellia P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
1

The customer service at this location is deplorable. The staff is extremely rude, and the General Manager Osman is very disrespectful and short tempered with customers. I requested a lock cut, as I lost my key and I've had the unit for about six years. He told me that it will be a minute. When asked a time frame he said, "It will be a minute" and walked off. I came back approximately two hours later, and he was still unable to provide assistance. I can not wait to remove my items from this location and I will be writing a poor review on all social media outlets. No one should have to endure such treatment.

Katrina D.  |  Premières impressions 
Évaluation :
5

The general manager assisted me and was the most pleasant, knowledgeable and helpful person. He explained everything to me and found the right unit for our needs. He helped rectify a clerical error and ensured we used our first month free offer for the unit. So easy!

Stephen M.  |  Premières impressions 
Évaluation :
5

The only reason why I left U-Haul was because of the pandemic I could not afford it anymore even though it was keep it was really still hard the people that were really nice to me I never had a problem at all of any way it will always be always holding my stores making sure that things were very well intact when I left yesterday it was really nice talking to the girls at the front desk they were very much appreciative of me and being able to store my clothes there a U-Haul thank you so very much I look forward to volunteering your services to anybody in my neighborhood or around the city thank you so much and feeling alegra Anderson thank you U-Haul you rock

alegra a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff z.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carrie s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roosevelt B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN KAY L.  |  Expérience générale 
Évaluation :
2

The general manager was very unprofessional. Customer service skills were poor.

Marcelle B.  |  Expérience générale 
Évaluation :
5

Staff were very friendly, helpful and informative.

CARLOS A.  |  Online Move In 
Évaluation :
4

I would encourage people to your storage because the cleaniness and hospitality...I will utilize this service again in the future...I was very impressed with the short cute 4"11 queen who treated me so nice..Two thumbs up for service and courtesy. Merci

william f.  |  Expérience générale 
Évaluation :
5

Thank y’all for everything

Andrea W.  |  Expérience générale 
Évaluation :
2

There were two females working when I arrived. One seemed to have an attitude the other barely spoke English. I had asked for a ground floor unit and did not get it. Also the parking situation is dangerous there - only one way in and out and if loading area is full you have to figure out what to do with a 36" uhaul. I was extremely frustrated. Luckily when I came back in a Nice middle aged man ended up helping me and went through my contract. He was extremely helpful. The ladies there were not. Also this is in a very sketchy area. Though the units are under lock and key I don't feel comfortable going to my unit so I'm turn will prob relocate to a different site in three months

Christina H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dante D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alix W.  |  Expérience générale 
Évaluation :
3

It makes a big difference to have an upper tank versus a lower tank, yet this information is not part of the reservation. This is a bug.

Samuel H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sahara R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMIN A.  |  Expérience générale 
Évaluation :
2

The general manager is a scam artist.he will try to charge you more anyway he can

Anthony d.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Kimba C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C.  |  Premières impressions 
Évaluation :
5

Always kept clean, safe and secure. I like the ability to use dollies and those bed dollies were super helpful.

mesdara a.  |  Expérience générale 
Évaluation :
5

everything was fine.

Adam G.  |  Premières impressions 
Évaluation :
1

1. The requirement to use the U-haul sold crescent lock is a scam and money grab by Haul and its dealers. I have had storage units for a decade using my own combo lock and never had a security problem. The idea that the required lock provides better security is a lie. 2. The movable ladder necessary to access my second level space constantly wobbled making it unsafe to access my unit. There was not another ladder available use. this is unsafe and reported to the facility. 3. The storage unit door did not close properly and align so the lock could be easily installed. This was reported as well. It took two of us on a the above rickety ladder to push the door enough so it would align and lock the unit door. Such a basic. Get it right. 4. We were only shown (1) elevator. Lots of waiting. this is a converted 3-story warehouse and if another elevator exists we were not shown it. More focus on making money and less on customer service by investing in necessary vertical transportation. Really not sure I'm not going to move back to the Cube Smart a few blocks away. I made the move to U-Haul because I already rent trucks from here and thought it would be more convenient. Was not the experience I had at all.

Andrew M.  |  Premières impressions 
Évaluation :
4

Service was great and I never had any issues. The storage unit itself, however, was very small for the price.

patrick m.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hawa D.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ron W.  |  Expérience générale 
Évaluation :
1

You made me run around between stores and the pick up of my trailer. Speed of service is not in your delivery language. I also have to drive another 26 miles to drop off the 4x8 because theuhaul location in my city doesn't,t have room for another trailer, they sit on several acres of land but I have to drive to the next town, what a waste of a customers time. I will never use you uhaul again. I will also tell my friends as well. Obviously you don,t care why should I.

Ron W.  |  Premières impressions 
Évaluation :
1

Storage containers up on a second level dangerous only a thin wobley ladder to take your items into the unit it's a shame uhaul has no regard for safety the ladders need to be wider,heavier, safety ne

Dale W.  |  Expérience générale 
Évaluation :
3

My experience was fair overall. I received great customer service for a few of the staff and a free month of storage. However, 2 were not so customer friendly, but hopefully they strive to improve.

EMMANUELLA L.  |  Expérience générale 
Évaluation :
4

Had a small unit of office items for about a year that we accessed pretty frequently. Never had an issue with the facility or our unit. This is a really nice location.

darnita ayanna b.  |  Expérience générale 
Évaluation :
5

The staff member was cheerful, knowledgeable, and answered all of our questions.

Jean M.  |  Premières impressions 
Évaluation :
5

U Haul is an excellent company.

KATHY W.  |  Expérience générale 
Évaluation :
4

Had everything I needed to assist in my move. Helpful staff.

Sharee M.  |  Expérience générale 
Évaluation :
4

The young guy at the counter was new but was still quite professional and friendly.

Sharee M.  |  Premières impressions 
Évaluation :
5

Manager was very helpful, extended great customer service.

TRACIE W.  |  Premières impressions 
Évaluation :
4

Osman, Tiffany, and the others whom I don't recall their names - were very professional and courteous during my 5 years at the 5th St NE location.

sukari numfashi o.  |  Expérience générale 
Évaluation :
2

No flexibility for pro-rated amounts for move-out. I moved out of area middle of the month. For 2 units, I lost about 100 $but they're quick to charge late fees after 3 days. Many not friendlY.

Drew W.  |  Expérience générale 
Évaluation :
5

I thought it was a great place for strorage

Harold S.  |  Expérience générale 
Évaluation :
5

Great help and service

WILLIAM S.  |  Expérience générale 
Évaluation :
2

The manager was pretty ineffective and cost me an extra 230 $!

RaMond T.  |  Expérience générale 
Évaluation :
4

Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.

Katie B.  |  Expérience générale 
Évaluation :
5

I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special

sylvasti v.  |  Expérience générale 
Évaluation :
5

One thing that can be fixed is extra staff on weekends. The line is way too long.

SAMUEL C.  |  Premières impressions 
Évaluation :
5

Great storage unit and convenient

aziza d.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.

Jennifer W.  |  Premières impressions 
Évaluation :
3

Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.

rachel t.  |  Expérience générale 
Évaluation :
5

The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!

MIRIAM S.  |  Expérience générale 
Évaluation :
2

Manager is the rudest man I've ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.

kelechi i.  |  Expérience générale 
Évaluation :
4

I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.

carroll m.  |  Expérience générale 
Évaluation :
1

No one answered the phone. It is a waste of time.

JOSE P.  |  Expérience générale 
Évaluation :
5

I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great

Jennifer J.  |  Expérience générale 
Évaluation :
5

The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.

Miriam H.  |  Expérience générale 
Évaluation :
3

I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.

Bobbi M.  |  Expérience générale 
Évaluation :
1

I'll never deal with uhaul again.

Eugene M.  |  Expérience générale 
Évaluation :
4

The service was great and well secured facility.Thanks the service.

Howard P.  |  Expérience générale 
Évaluation :
5

The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!

RaMond T.  |  Premières impressions 
Évaluation :
5

Very easy and helpful.

Marian B.  |  Premières impressions 
Évaluation :
5

This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.

Dan O.  |  Expérience générale 
Évaluation :
5

Always willing to help there customers,, I will use this facilitie again

michelle b.  |  Premières impressions 
Évaluation :
4

Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.

RONALD H.  |  Premières impressions 
Évaluation :
5

The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker

ASHTON M.  |  Expérience générale 
Évaluation :
5

Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service

Harold S.  |  Premières impressions 
Évaluation :
5

Service was great and easy thanks so much

iesha h.  |  Expérience générale 
Évaluation :
5

Customer service was patient clear and efficient.

Bernadette G.  |  Premières impressions 
Évaluation :
5

Good experience Osman is great to work with! Excellent customer servicing! T. Vaughn

Tracey V.  |  Expérience générale 
Évaluation :
5

The manager at this facility was especially helpful and friendly.

Andrew C.  |  Expérience générale 
Évaluation :
2

The person at the counter that helped me with my move today was rude and seemed as though she didn't want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.

PAUL S.  |  Premières impressions 
Évaluation :
5

The entire team was very helpful in the transition of my items from one unit to another.

Drew W.  |  Premières impressions 
Évaluation :
5

Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.

dominique b.  |  Premières impressions 
Évaluation :
5

Osman you run a great storage center. Thank you for always being so kind when I was in!

Elizabeth C.  |  Expérience générale 
Évaluation :
4

Ty

yolanda b.  |  Expérience générale 
Évaluation :
4

I will recommend your facility to a friend

Willie G.  |  Expérience générale 
Évaluation :
5

Service was nice customer service was polite I didn’t have a long wait and everything was quick and easy

Georgetta E. J.  |  Premières impressions 
Évaluation :
5

The Agent,was,kind , patient,and very professional

ann w.  |  Premières impressions 
Évaluation :
4

All worked fine. Staff was competent and helpful even though generally icey.

Thomas H.  |  Expérience générale 
Évaluation :
5

Positive experience and streamlined efficiency.

Alesa A.  |  Réservation 
Évaluation :
4

No problems everything was handled well

norman s.  |  Expérience générale 
Évaluation :
5

It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up

pamela h.  |  Expérience générale 
Évaluation :
1

This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp

RAQUEL R.  |  Réservation 
Évaluation :
1

U-Haul SUCKS

Roland R.  |  Réservation 
Évaluation :
5

THEY WERE VERY HELPFUL. THANKS

Michelle C.  |  Expérience générale 
Évaluation :
5

I was very pleased with the customer service and facilities.

Susan T.  |  Expérience générale 
Évaluation :
4

I had a great experience working with this Uhaul. Super helpful and extremely convenient!

Jason T.  |  Expérience générale 
Évaluation :
5

Easy access to units, elevators were helpful, and customer service was splendid!

Alesa A.  |  Réservation 
Évaluation :
4

Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.

Anthony U.  |  Expérience générale 
Évaluation :
5

Great staff

JEAN BAPTISTE W.  |  Expérience générale 
Évaluation :
4

The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.

JESSICA L.  |  Expérience générale 
Évaluation :
5

My experience was A-one outstanding, and uncomplicated. Keep up the good work.

minnie h.  |  Expérience générale 
Évaluation :
5

I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .

Antoinette M.  |  Réservation 
Évaluation :
4

Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0

JOHN G.  |  Réservation 
Évaluation :
5

Great People. Very Helpful

charles I.  |  Réservation 
Évaluation :
5

This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.

JANICE LILLIAN B.  |  Expérience générale 
Évaluation :
4

Aucun

Samuel R.  |  Expérience générale 
Évaluation :
1

I received a receipt for a refund which still has not been actioned after 3 business days. What gives?

Matthias S.  |  Expérience générale 
Évaluation :
3

All is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.

CARYN B.  |  Expérience générale 
Évaluation :
1

Has rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.

ANTHONY B.  |  Expérience générale 
Évaluation :
3

Overall fair

Yordanos T.  |  Expérience générale 
Non reviews have been submitted for this location.

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