Évaluations des clients U-Haul Moving & Storage of Irving

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Irving

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Abdelrahman Y. le

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Uhaul best serves in all company in America I'm very happy to use uhaul and my friends and my community

Wilbur J. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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This location is always helpful and has great hours.

ETHAN N. le

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Le client n'a pas laissé de commentaire.

Erick O. le

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Love Uhaul! Will always use for any moves or storage. Wish there was a point system to get some kind of discount for usage.

Sadettin E. le

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Le client n'a pas laissé de commentaire.

Sergio V. le

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Just excellentl logistics and service

Jerome C. le

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Le client n'a pas laissé de commentaire.

SEAN J. le

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Awesome crew!

Telix R. le

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Le client n'a pas laissé de commentaire.

CHRIS B. le

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Le client n'a pas laissé de commentaire.

LeShun J. le

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No one was here, I put the key in some little boxes but I wasn't sure which one to put them in because the have 3 boxes and its not indicated which one to use so this morning I have an email that say my truck was never returned.

Sabrena K. le

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I was in line for over an hour for a trailer reservation! This was ridiculous!

Melissa B. le

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My experience with the staff at this location was beyond excellent. I would recommend everyone to this location. Thanks for a great experience.

Debbie H. le

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Keep up the good work

Nitara H. le

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Double check all equipment is in the van/truck. I had to wait for a dolly and there was only one rep working inside, I was only able to save time by stating that I just need a dolly, and the rep went to get one while the customer in front of me was paying.

Nadia R. le

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I can understand being understaffed but try not to have an attitude when a customer asks why sensitive information is being photographed. I asked the general manager (who handled my reservation) why she was using her phone to photograph my identification and she said " no offense I dont want your information". This response was extremely unprofessional and speaks to her attitude and lack of skills. It is her job to explain why she is doing anything, that is my personal information and I have a right to know what shes doing and why. She lacks the ability to explain the company's protocol in a professional manner.

Jerren S. le

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Have more employees working during prime hours. Saturday mornings is when most people move. Have someone perform a quality review of the uhaul and make sure everything the customer pays for online is actually in the truck when the customer arrives. Only rent the older trucks to customers that are moving within the same city or get rid of the older trucks. No one wants to deal with issues when they are traveling/moving long distances.

Joseph D. le

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Craig did a good job. Thanks.

MARK N. le

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This is not a location issue, but a corporate issue. Computers freeze during check-in causing what should be a 10-15 minute process to an hour process. I used early check-in and still didnt help. Also, the inventory is off with the online registration...so you may or may not have what you reserved. Very poor business practice.

Susie S. le

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Le client n'a pas laissé de commentaire.

Michael O. le

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Horrible wait. No lock for back door. Wrong fuel reading, and worse of all I could not turn in the truck the night before because I do not have internet on my phone so had to turn in next morning to avoid the $20.00 penalty. If Ryder were still in business I would use them to avoid the abuse of the $20 fine; and I have use U Haul for 40 years

Christian S. le

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More employees to handle the load of incoming customers, returns and pulling up the trucks.

Rajeev L. le

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Le client n'a pas laissé de commentaire.

Latori M. le

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Pay more attention to the equipment going out the trailer I had and the trailer I revived are 2 different numbers on them I had trouble when I returned it to a different location and the manager wouldn't get on the phone she talked to me through her associate

Kristen C. le

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U-Haul always recommends this location but on any given day you will wait at least a hour. The statement the employees always say is the system is slow.

Cynthia S. le

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Improvements to the computer system is necessary. My reservation was at 8:00 am. I was running late and didnt get there until 8:30 am. I waiting in line until 9;00 am. At that point, I made it to the counter. All I was doing was picking up the truck I had reserved. I didnt leave the counter until 10:00 am, an hour later, because the computer system, the software I assume, was slow. It was beyond frustrating, especially because I was only going to keep the truck for 6 hours and I was supposed to return it at 2 pm. I told the clerk that I would need to return it later because it took so long to claim the truck. They said ok, but I received a text at 1:12 pm saying I need to turn in the truck at 2:00 pm. I had to call the office to request longer. And then when I did return the truck, I went in, the line was still there, but when I mentioned that I was just dropping off the truck, I was immediately helped. The clerk said he would review and check the truck in and give me a receipt. 15 min later, I am still waiting. I walk outside to see where the clerk is but can't find him. A few minutes later he comes back into the store. He asked if I got the receipt, I say no, I was waiting on him. Come to find out, before he left to check the truck in, he mentioned to the other clerk that the receipt would print up and give to me,the customer who was waiting. The other clerk didn't hear or didn't want to be bothered and didn't give me the receipt when it was printed up. This was the most frustrating, disappointing and irritating experience.

Antoinette T. le

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More employees for assistance with equipment rental. Wait time was too long

Rachel L. le

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Le client n'a pas laissé de commentaire.

Sonja T. le

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Have more than one person at the desk. Have someone outside that can assist.

Arturo F. le

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Le client n'a pas laissé de commentaire.

Joanne F. le

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Staff was courteous and very helpful. Pick up and drop off was quick and painless. Thank you!

Jose R. le

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Le client n'a pas laissé de commentaire.

Rodney W. le

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Le client n'a pas laissé de commentaire.

Aaron C. le

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Le client n'a pas laissé de commentaire.

Kajuana N. le

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Le client n'a pas laissé de commentaire.

Barry W. le

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Le client n'a pas laissé de commentaire.

Rudy V. le

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Make sure that there’s more than one person working at all times. Our appointment was was at noon, it took more than 1 hour to complete our transaction.

KEVIN K. le

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Le client n'a pas laissé de commentaire.

MELONY G. le

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The gentlemen who was there to lease the truck was texting in the middle of trying to get my information. His questions were unclear. Pretty basic information. I had to fill the truck up more than it was given to me. Although he told me I didn’t purchase the insurance for the top of the truck he did not offer nor did he tell me the height of the truck. I had to ask, what is the height so I will not damage the truck. He did not walk around the truck for inspection, he just told me to take pictures so I can prove if anyone try to charge me for damages that I did not cause. Very disappointed in the service especially since this was the first time I have ever rented a U-Haul.

Michael M. le

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Le client n'a pas laissé de commentaire.

Joe S. le

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Le client n'a pas laissé de commentaire.

Darnasha H. le

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Le client n'a pas laissé de commentaire.

Willie M. le

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Thanks everything and everyone was great!

JONGGWON K. le

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Le client n'a pas laissé de commentaire.

felecia R. le

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Le client n'a pas laissé de commentaire.

Duane S. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Sonja T. le

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Easy in and easy out. Drop box worked well. Please let people know when using the drop box app to not drop keys first. I almost made that mistake. Didn't realize I had to take pics. Great idea. Thanks.

Carlos G. le

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Le client n'a pas laissé de commentaire.

Anita N. le

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Le client n'a pas laissé de commentaire.

Nicholas S. le

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Low staff level at the time of return, but still a very nice experience.

Hermilo A. le

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I live close to this location it seems it would be faster to use it, but it is always a hassle with the personnel at this place. They do not acknowledge customers right away, it almost feels like one is being ignored. They are not very knowledgeable since their response is always "I dont know", there is never a manager around that is available, they provide a phone number but a it's never answered nor take the time to call back. Very disappointed, I'm not a happy customer and I use Uhaul fairly regular.

Adeline A. le

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The vehicle needs serious alignment , it was not a pleasant ride. the vehicle is old as well.. with lots of manual handle to get door locked , opening of the trunk

Marco D. le

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Le client n'a pas laissé de commentaire.

Brad D. le

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Nice quick turnaround, truck was ready and paperwork only took a couple of minutes. Returning it was the same process, took less than 5 minutes.

Debra P. le

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Mobile check in and return is so much faster and easier, I would definately reccomend it.

Muklisah M. le

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Very easy and simple process to rent and return.... NO hidden charges or fees!

William C. le

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Le client n'a pas laissé de commentaire.

Nancy G. le

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Pick up was fast and easy!

mel H. le

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Le client n'a pas laissé de commentaire.

Martha J. le

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Le client n'a pas laissé de commentaire.

Nekesha H. le

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Service tire light on customer service sucks

DONNA C. le

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THE CLERK LEFT OUT INFO, THE TANK WAS NEARLY EMPTY, AND IT TOOK A LONG TIME TO GET THRU THE LINE. NOT WELL MANAGED.

Larry C. le

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Le client n'a pas laissé de commentaire.

Kenneth L. le

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Everyone was very helpful.

Ralph E. le

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Very helpful and professional !

Karen B. le

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Le client n'a pas laissé de commentaire.

James W. le

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Awesome customer service! Thank you!

Nolan D. le

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Le client n'a pas laissé de commentaire.

Anjan A. le

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Le client n'a pas laissé de commentaire.

Jasson A. le

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the wait can be shorten / I say promote more online scheduling and have QR codes that lead you to directly download the app for faster rental pickup.

James F. le

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There was a line to the door when we came at 9 am. Only two people working on a Saturday afternoon. We waited almost an hour to pick up our truck.

Supriya M. le

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Le client n'a pas laissé de commentaire.

Tina S. le

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Le client n'a pas laissé de commentaire.

Julio L. le

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Easy check in. Friendly staff

Cedrique F. le

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The gentleman did not greet me when he came out. He just went straight to the vehicle and began looking it over. I did not even know what he was doing because he didn't introduce himself or ask me who I was/for my information.

Antonio E. le

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Have more staff to help customers. Had a forty five minute wait to pickup and return truck. This is unacceptable and will not rent from U-Haul again.

Jacob B. le

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Le client n'a pas laissé de commentaire.

Raul L. le

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Le client n'a pas laissé de commentaire.

Valerie H. le

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When I first ordered a 15 foot truck I was given a printed amount of $135.00 for the truck, then I was told the truck was $141.00. I was not told about the environmental charge. I ordered a furniture dolly and the lady said the dolly would be there. When we got there they didn't have a dolly. The guy said there was no way the person who took the order would know if they had a dolly there. We had to go to another location to get a furniture dolly. A waste of time. I was with my husband when we ordered the truck. My husband drove the truck off of the lot. I was not with my husband when he returned the truck. Whoever checks the truck out should check the truck back in at night or you could be charged a $20.00 fee for the night check in. They will go by the initial persons identification to check the truck back in.

michael m. le

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One customer service provider not enough to cover front end with customers waiting to be waited on!

Michael M. le

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Hire more staff!

Shalonda H. le

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I rented a dolly and, but there was not one in the renter truck. It was frustrating not to have the dolly to make my move easier

Mark B. le

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Excellent customer service, clean, new cargo van. I will be a repeat customer

Elizabeth S. le

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Long hair guy checking in the equip needs an attitude adjustment.

Patricia M. le

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Le client n'a pas laissé de commentaire.

Veronica G. le

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The staff was very friendly, very helpful, was in & out fast & efficiently.

Jack T. le

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Nice friendly staff

Robert G. le

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Le client n'a pas laissé de commentaire.

Victoria D. le

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Manager was hateful and treated me and my dad like we were stupid.

Frank S. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

John P. le

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Took too long. One counter person 4 people in line. Took over an hour to pick up truck

Freddie L. le

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Le client n'a pas laissé de commentaire.

KEVIN D. le

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Le client n'a pas laissé de commentaire.

Oscar R. le

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Le client n'a pas laissé de commentaire.

Milton C. le

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Make sure inside of truck is clean no dirt..

Bianca- Kevin M. le

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Le client n'a pas laissé de commentaire.

Lee D. le

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Le client n'a pas laissé de commentaire.

Jose P. le

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Nothing

Tanja S. le

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The unit was small and stuffy hot in the summer . The door was off center and it always took me a long time to unlock it . It wasn’t the best but it was clean and dry and the staff was friendly

Katherine N. le

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Had employees laugh at me to my face about being overcharged & when I tried to get to the bottom of overcharges I was ignored. Definitely LAST time using uhaul

Angela B. le

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Need more staff

Angelica W. le

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Craig was by far not only the friendliest but most knowledgeable!! He was running around taking care of everyone's need whole I see other employees not helping as much!! The place was busy too

Nellie M. le

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I don't not have any problems. Thank you for all help they did. The check in's where easy and went very smoothly ,very quickly. Thank you Uhaul of Irving Texas.

Tonya O. le

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Unfortunately I had to keep my stuff there for 2 years but will never use their storage again if the need arises

Brandon C. le

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Raymond and everyone on the team at the Irving location were amazing and a pleasure to do business with.

lila f. le

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The management staff was very rude and inconsiderate. I lost my job and was late paying a few times, however I ALWAYS took care of my payment and late fees. Everyone except Kaleb.

lance t. le

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They went way out of the way to accommodate my needs and for that I will always recommend them

Dicky F. le

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Great service.. and VERY nice reps in facility.

brittany r. le

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This location has the best customer service and the quality of the location was outstanding. I would definitely like to thank all the staff and special thanks to Brandon for taking good care of us.

KWAME B. le

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Please consider 24 hr access to units.

Moses N. le

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Good service

Theodore C. le

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Very professional!

Michael G. le

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Totally satisfied with the service & products provided.

BREE S. le

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Everyone is super helpful and very nice:)