Customer Reviews for U-Haul Moving & Storage of Irving

Évaluation :

4

Well, you sure made it difficult returning your truck after hours. I'm still not sure if I did it right. Uncertain as to whether or not I got the $24 for bringing it back with a 1/4 tank. I thought the truck was shifting pretty strange, too. Maybe it was shifting normal, but it felt pretty odd to me. Russell Logan

Évaluation :

5

Return process is not clear, if I am dropping after hours the instructions should be clear that any renter needs to know before dropping the keys.

Évaluation :

5

I have rented from this location a few times, always consistent. The guys working there are very friendly, and professional. Quick registration.

Évaluation :

5

Friendly service. Equipment was great! Zero issues! Will use again!

Évaluation :

3

The lady that helped us, Heather, was amazing. Friendly and patient she is a 5 star employee. unfortunately the issue was with the person that went and got our truck. Frankie, i think that was his name, after starting the truck promptly floors it squealing the tires around the lot to go hookup the trailer. once he puts it on the hitch and chains it he just leaves it. doesnt hook up the lights or tells us its rrady. as we get ready to leave he gets in another truck and floors it across the lot. its not safe. he is going hurt someone if this keeps up

Évaluation :

5

The employee at the drop off, went above and beyond to try to help me figure out why the lights were not working when I picked up the trailer

Évaluation :

5

The manager and several staff are kind and quick to handle the work, so it's much more comfortable and nice than other U-Haul branches.

Évaluation :

5

Truck can be a bit more cleaner (was a bit dusty and can tell the truck had wear and tear). Didn't drive too smooth. Very bouncy need wheel alignment and some rotors. But over all the guy was very nice and pleasant. Clean/ neat store easy and fast process

Évaluation :

5

Bien

Évaluation :

4

Inside the truck body there was a lot of trash from previous rental. Front screen was very dirty

Évaluation :

3

Clean and gas your equipment and retire these 200 000 miles trucks

Évaluation :

5

Good personal

Évaluation :

5

Robert is an amazing person and explained with more patience.

Évaluation :

5

Atención rápida aunque no muy amable

Évaluation :

3

Just let the lady do better with the customer in the morning cause she was having a little attitude with the customer that's all

Évaluation :

4

I took quite a few pictures of damage that was not listed previously. Yes, I understand that it falls under my responsibility to check the vehicle prior to me driving. I just felt that the damage was there more. Then the previous rental prior to me would have been.

Évaluation :

5

This was the best customer service I have ever had. Very kind helpful employees. I will always use this location and recommend this location to all my family friends and neighbors. Everything went so smooth and the customer service was awesome.

Évaluation :

4

Truck transmission is making a loud noise was afraid I would get stranded

Évaluation :

5

Today I rode the new cargo van and finished my work in a good mood. I always feel very good when I rent it every week because there are always friendly managers and staff.

Évaluation :

5

I rented a cargo van this morning, but there was no air in the tire. Next time, it would be better to check the car before renting it so that there are no problems.

Évaluation :

2

Customer service is slow the trailer that I rented had RAT FECES in the bottom of it. I mentioned that the trailer was not clean to the attendant asked him if they charged for the trailer being dirty he said it wasn't enough to worry about. I took the trailer and went and picked up some equipment and that's when I saw the nasty RAT FECES in the trailer floor. I'm not at all happy with this.

Évaluation :

4

Fully staffed, which meant no line! Also, very friendly staff!

Évaluation :

4

The van we were rented smelled like someone previously took a shit in it and the TPMS light was on the entire time we had it. Overall, van worked well. Pickup and drop off super easy after applying on the app.

Évaluation :

1

On arrival, three employees were present, talking. Yet, I waited for 15 minutes to be helped. The 10' truck was in disrepair. The driver and passenger doors both did not close properly. Upon return of the vehicle, there was a line of 6 people (one left out of disgust), and no employees really working. And this is all after the online reservation system increased charges repeatedly. I will be sure to not rent from U-Haul in the future.

Évaluation :

5

I especially appreciated the kind assistance given by the young man who waited on me.

Évaluation :

5

The gas was exactly at 1/4 tank. That meant that the low gas light came on 15 miles into the move. I think UHaul should have the tanks full so that no one has to get gas in the middle of a move when there is no time to do so. Then customers could simply fill up before dropping off. Alternatively, the truck should have at least 1/2 a tank for in-town moves. The 1/4 is just not enough fuel. Otherwise, no complaints - a very smooth and enjoyable experience. Thank you, UHaul!

Évaluation :

3

Fix sticking doors and seats. I had to ask strangers for help.

Évaluation :

5

Your team is always so polite and very professional. I've used your services over the years and have always received excellent customer service Thank you

Évaluation :

5

Nothing, everything went exceptionally well!!

Évaluation :

5

S.O.

Évaluation :

4

The location is central and usually well stocked. Wait time is getting better, however this last truck rental was a nightmare. The vehicle was sluggish, but figured it would pick up as I drove it. Steering was wobbly, hard pull to right made you have to fight to stay in your lane, Had an issue engaging into drive, even after pulling lever forward the transmission would only go backwards. Attempted twice, then shut vehicle off, and tried again, it worked and we were able to take the loaded truck and make our move, exhausted and oil change light came on, other issues blowing heat below glove box while a/c on. I reported all issues and told store workers that the vehicle needed to be serviced prior to renting out to anyone else.

Évaluation :

1

Went in there upgraded by purchase also was made to buy a adapter that normally when I come they allow me to use one and bring it back then when purchasing it your computer system how do use my card three times in which the transaction went through and yet they didn't refund me and when I asked them if they had an adapter that I could use, they said oh no, they were just being nice before and they said this in front of the store manager they made no effort to try to help me get this going more effort and trying to find change for my double charge the doctor should be supplied I think it's ridiculous and if they don't bring them back then you charge them on the car that you've asked a deposit for

Évaluation :

5

S.O.

Évaluation :

3

We ordered a dozen furniture pads and received three.

Évaluation :

1

We used a uhaul for 2 hours and the employees who are lazy didn't check it in till 7am the next day charging us extra money. Not exceptable. They should all be fired or under question.

Évaluation :

5

Very friendly staff

Évaluation :

5

The young man who waited on us was professional and personable. This is not always the case at other locations.

Évaluation :

5

Trucks are always ready and clean. Good customer service.

Évaluation :

5

The process is Quick and simple. The staff was Friendly and efficient.

Évaluation :

1

I received the vehicle with no gas only 8 miles until empty. The vehicle was in poor shape mechanically. Drove worse than a tank. Gears would not shift properly and need a complete new transmission along with steering issues, jerking, not going forwards or backwards at times. I paid so much for the truck usage that we could have paid for professional movers and not killed ourselves during the move. Never again. Uhaul should give me a discount for the piece of grap we had to drive.

Évaluation :

1

Unit B 109 Roof leak My storage items Have Water damage and Mold issues this location not any good for long time storage need some type of return of my storage fees if u are concerned contact ASAP very unhappy exp

Évaluation :

5

We arrived and cleared the turn-in phase in less than 20 minutes. You can't beat that anywhere else.

Évaluation :

5

Bien

Évaluation :

4

Service amical

Évaluation :

5

Great job by Installer! He did outstanding work and got it done quickly! I truly appreciate everything!!!

Évaluation :

5

Truck smelled heavily like Marijuana.

Évaluation :

4

Just need to have more equipment for customers

Évaluation :

5

This experience was a breeze, U-HAUL employees were a joy to my moving, thanks a lot for you dedication in making sure your customer are taken of.

Évaluation :

4

The move in process was smooth. However, the staff never told me that access hours were only during their store hours. I was also unaware that you have to pay extra for after hours access. This would have been helpful to know before move in. Otherwise, my move in process was great!

Évaluation :

2

The facility was old and there appeared to be water damage on the wooden walls. Further, it was very dark inside the unit itself. Staff were professional and helpful every time I interacted with them.

Évaluation :

4

Jose was very friendly, efficient and accommodating handling my storage space rental.

Évaluation :

2

Siguen cobrando mensualmente cuando ya saqué las cosas y les avise que ya no necesitaba el storage

Évaluation :

5

The staff was very friendly and helped us out.

Évaluation :

5

The staff was very helpful and understanding

Évaluation :

2

Lazy workers ! I need my refund ASAP !

Évaluation :

5

Fast and efficient. Ramon was friendly and informative.

Évaluation :

5

Customer Rep very nice excellent customer service answered a my questions

Évaluation :

5

Real nice people in this location

Évaluation :

5

For some reason, my reservation was not in the system and instead of a 1st floor larger unit, we had to go with a 2nd floor smaller unit. That was disappointing, but the gentleman at the office got it done quickly and I really appreciated him doing that.

Évaluation :

5

Very close to my house and the staff very helpful ,friendly ,very clean. I can pay online awesome. Thank you Mary Sanchez

Évaluation :

3

Very good Service

Évaluation :

5

Every single staff member & management at this U-Haul was an absolute amazing helpful professional employee and for that I am thankful

Évaluation :

2

This Uhaul location was the worst experience I have ever had in all the years I have used Uhaul. The storage I was using was leaking and the manager and staff didn't not care, one of the staff members asked me if I had someone to come out to fix my storage that I was renting from them. I was told by Traci per the manager it was fixed but each timed it rain my stuff was getting wet so I moved. The manager did not contact me regarding the issue and when I was able to see her the day I was moving, she was rude , her attitude appeared as didn't care and showed no concern for the issue. I will not ever use this location again nor recommend any one else to.

Évaluation :

5

This place was a God send to me! Chelsea told me about the 1 free month of self storage which is just what I needed! The staff was friendly and very helpful. They had dollies for.me to use that made it easy for me to get my stuff in. Thank you U-Haul of Irving!

Évaluation :

5

Thank you for the great experience!!

Évaluation :

5

Was very easy and , nothing like the U-Haul in Texarkana on stateline Ave, so glad I return and not let the manager on stateline in Texarkana TX, discourage me. Great company. Just one horrible location .(Texarkana Texas ,Stateline Ave )

Évaluation :

5

:) thanks

Évaluation :

5

Buen servicio y muy amables

Évaluation :

3

Customer service was not available all the time. Only few people were available.

Évaluation :

5

When I booked the location, I was told that I would have 24/7 access. That's not the case at this location.

Évaluation :

5

Damon at w. Irving location was great!! A keeper!

Évaluation :

2

They did not stop the rent; I notified them that I emptied the storage; I have not received the receipt and I will be charged again since the customer service person did not do update that in the system.

Évaluation :

5

I recommend this location to anyone in and around the DFW International Airport area . They are very knowledgeable, helpful, courteous, all with positive attitude and top customer service ! If you have a question they have an answer and they explain everything to you as far what's required to rent as well as the terms and agreements ! I've never used U-Haul before but if I decide to use them again this will be my go to place from this day forward . This location has an ALL-STAR TEAM ....... So if you're wanting the best ! I suggest you come to this location ! Thank you all ........

Évaluation :

5

Thank you for the great customer service.

Évaluation :

5

HEATHER SMITH WAS AWESOME! Didn't really care for the storage unit itself because its outdated (no elevator and no climate control) but Uhaul made up for it with EXCELLENT CUSTOMER SERVICE

Évaluation :

5

This is the best uhaul in irving, texas. I always go here when I need a storage or want to rent a truck.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

One customer service provider not enough to cover front end with customers waiting to be waited on!

Évaluation :

3

The unit was small and stuffy hot in the summer . The door was off center and it always took me a long time to unlock it . It wasn't the best but it was clean and dry and the staff was friendly

Évaluation :

1

Had employees laugh at me to my face about being overcharged & when I tried to get to the bottom of overcharges I was ignored. Definitely LAST time using uhaul

Évaluation :

5

Need more staff

Évaluation :

5

Craig was by far not only the friendliest but most knowledgeable!! He was running around taking care of everyone's need whole I see other employees not helping as much!! The place was busy too

Évaluation :

5

I don't not have any problems. Thank you for all help they did. The check in's where easy and went very smoothly ,very quickly. Thank you Uhaul of Irving Texas.

Évaluation :

1

Unfortunately I had to keep my stuff there for 2 years but will never use their storage again if the need arises

Évaluation :

5

Raymond and everyone on the team at the Irving location were amazing and a pleasure to do business with.

Évaluation :

1

The management staff was very rude and inconsiderate. I lost my job and was late paying a few times, however I ALWAYS took care of my payment and late fees. Everyone except Kaleb.

Évaluation :

5

They went way out of the way to accommodate my needs and for that I will always recommend them

Évaluation :

5

Great service.. and VERY nice reps in facility.

Évaluation :

5

This location has the best customer service and the quality of the location was outstanding. I would definitely like to thank all the staff and special thanks to Brandon for taking good care of us.

Évaluation :

4

Please consider 24 hr access to units.

Évaluation :

4

Good service

Évaluation :

5

Very professional!

Évaluation :

5

Totally satisfied with the service & products provided.