Customer Reviews for U-Haul Moving & Storage of Irving

6 629 évaluations

2630 W Irving Blvd   Irving, TX 75061
(West Irving Boulevard 1/4 mile North Story Rd)

(972) 790-4672

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 790-4672

2630 W Irving Blvd
Irving, TX 75061
(West Irving Boulevard 1/4 mile North Story Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Onaolapo O. 
Évaluation :
5

This location accepted my return when another would not accept trailers. The gentleman that helped us was very helpful and patient (especially with my skills of backing up a trailer). The inside was very clean as well. Great customer service!

robert P. 
Évaluation :
3

I supposedly need to refill fuel, for 3 gallons they charged me $18, the average price in that location is $4,18

Roberto M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonya V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sindy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene G. 
Évaluation :
1

This uhaul experience was the worst, if I could have rented from a different company I would have. Will not use uhaul in the future Hitch install was not an option when I arrived for my hitch install. They didn't call me ahead of time and offered no new appointments to get it installed. I had to call other Uhaul's and waited on hold half a day. The automatic phone system is terrible, you can't reach anyone you need. Finally got a nice customer service gal Lori who arranges hitch install. Hitch was installed but the right blinker does not work and there was no one to fix it. Ball and hitch were not installed so had so go to another location. Location uhaul was reserved had no trailers day of so got sent to a 3rd location. Still trailer blinker didn't work and was told to go get it fixed at a non uhaul trailer location. Overall uhaul in Dallas is trash. Customer service, reliability and hitch install are terrible. The opposite of what you want for a move.

Sammy F. 
Évaluation :
4

Great service and got us out of there quickly without any hassles

steven N. 
Évaluation :
5

Customer Rep very nice excellent customer service answered a my questions

DANIEL M.  |  Premières impressions 
Évaluation :
3

I was running late because I no longer had a ride. My rental was cancelled without notice; could have at least called to check if I was still coming as a common courtesy and proper customer service. If I rent something for 24 hrs, I should be able to pick it up within those 24 hrs as I am still paying for it and it's on me to have it back in time. Instead.. you aid in potential stress when moving is already stressful. Please try to do better and contact renters BEFORE canceling, as sometimes sh** happens. This caused unnecessary issues. I had to pay for a dolly twice and paid for pads I never got.. still trying to figure out how to get the initial $20 back. The cup holder had sticky red stuff in it that wasn't cleaned, and some poopy brown mark across the windshield that wasn't marked with an “x”, and a few other damages not marked that should have been checked from the last renters. Oh and my 15' truck online was 19.95, but in store charged me 29.95.

Holly H. 
Évaluation :
5

I love this location

Damon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
1

I went to pick up my truck and the two dollies I rented, only to be told they had none. I had to be a $50 dolly and I barely had the money to do it.

Angela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LASHONDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed M. 
Évaluation :
1

I reserved a truck for 1:30 and arrived 15 minutes early to complete the paper work and was told I was way too early. I was then told they didn't have a truck to rent me and that the next one that came in would go to someone else since they reserved the truck earlier in the day than me. I was shocked at how rude this person was. I can overlook some rudeness because everyone has bad days but this person was rude from the from the minute I said hi and didn't let up. I will not go back to this store.

Carla H. 
Évaluation :
3

The door trim of the back door of the cargo van fell off while we were loading. I was able to complete the rental and return of the cargo van, but I did not feel welcomed or appreciated as a customer. The employees seemed indifferent to my presence and business.

Ron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ICKSU J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashanti M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Resham D. 
Évaluation :
1

First guy at the counter would not take my Mastercard, he thought it was a prepaid debit. Second guy took the Mastercard but told me I needed to go to another location to get my van because they had reservations prior to mine. After explaining that I was not hired to arrange UHaul logistics and that he could give me the van and come up with his own plan for future customers, he gave me the van. This location is closest to me with consistently bad service.

BART S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Launa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eldaliz D. 
Évaluation :
5

Great , Fast, Friendly service which is rare these times

Enrique S. 
Évaluation :
5

Real nice people in this location

Guadalupe R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul D. 
Évaluation :
4

The store seemed to be understaffed when I came to get the truck, but once I was helped they worked with me to get me a van even though I accidentally made a reservation at the wrong store

Austin J. 
Évaluation :
1

Six people inline and the manager didn't bother. Terrible Customer service and staff are just not helpful or empathetic. Never will i make the mistake to use this sorry of an excuse location again

Asher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ICKSU J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry B. 
Évaluation :
5

Nothing much to improve. They did a good job of putting the hitch receiver on, and attaching the trailer for us. It took longer to attach, but only because it required a lot of custom work, which they did well.

John F. 
Évaluation :
1

I'm so upset that I haven't gotten my refund back , the person didn't explain that it would of been best to pay with a card. So I could get my refund faster and easier

Beronica B. 
Évaluation :
4

Gas was half way, which is okay, I was not far away from moving. My second time using this location. I used other location but tooooo expensive!! Thank you! For making it easy.

Elizama V. 
Évaluation :
3

To improve for the next customer is to have more than one agent at the store

Shirley T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance M. 
Évaluation :
2

Need more customer service people in the morning. One person on duty trying to ring up box sales, process check out and service vehicles. My rental gas register was below empty and I was afraid I would not make it to a gas station. Be more prepared to assist with mobility issues.....I had no idea how high it was to step up into the vehiIcle, asked the attendant for something to step on and he looked at me like I had two heads. I felt very Disrespected and that I was a nucance. I could tell the agent was very stressed out from trying to handle everything by himself. But, to send a handicapped woman out of the lot with an empty vehicle is beyond comprehension. You got to do better

judy M. 
Évaluation :
5

Very professional staff , no problems at all . Luv it

sheldon T. 
Évaluation :
5

Everything was good

DADDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
3

1. Make sure that the vehicle is cleaned before pickup 2. Service the vehicle. The check engine light was on. 3. Don't charge customers for gas unnecessarily. I received the vehicle with 1/4 tank and I returned it with 1/4. Sneaking in additional charges is not ethical.

muhammad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Azzam A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

The employees on phone after hours answered all questions I had about checking truck back in .Made it easier for me. Office location would be luckily to have that professionalism .KINDNESS

FRANCES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed M. 
Évaluation :
2

Employee wasn't friendly nor interested in providing a good experience. He was there to get me out ASAP. Didn't show me where the truck was just handed the key and told me to meet at my trailer, then was seemingly annoyed it took a few minutes to find him.

Bradley Y. 
Évaluation :
5

The trailer straps are just not long enough. Looks like they should be replaced once and awhile.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edith G. 
Évaluation :
5

My only problem was with the truck on the odometer. While driving it jumped twice on the miles. It added 3 miles for one.

Isaac W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
1

They did not have the equipment that I rented and the manager did not come out to speak to me.

Jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hans H. 
Évaluation :
5

I always have a great experience renting trailers from this location.

Jesus M. 
Évaluation :
5

Craig Jones provided excellent service. The 26 foot truck was clean but the AC was not cooling, discovered this after I drove away, but was OK.

May G. 
Évaluation :
3

Adrian !!! was Great

BOWEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiisetso M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anna R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry B. 
Évaluation :
5

S.O.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J Carmen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelita S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

icksu J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton W. 
Évaluation :
3

The van did not smell good

Jack B. 
Évaluation :
1

Do not overbook customers

Ashley J. 
Évaluation :
1

First thing when I picked up my uhaul van the milage was wrong on the paperwork and more than what was stated on given paperwork. Second, I attempted several times to self check in my uhaul van and was denied. Your system said the milage was less than original pick up milage which was obviously wrong, non the less I was denied self check in which I was trying to do to save money by doing so as stated on the uhaul drop window. I also returned the truck full tank and used under the estimated use milage given so I'm I should not have been charged mare than the agreed 49 for my van rental. Not sure what's going on with this site but I'd like to speak to someone higher up to resolve my issue being charged more than I should have, I've attempted to call the store but no one's answering today it seems.

JAYMAINEAUGUSTAS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Perfect

Azzam A. 
Évaluation :
1

Please be sure to ask the customer how long they need the truck for. I needed it longer than was given so I was charged for 2 days since I didn't know you guys changed policy. I thought when it said 19,95/day it truly meant 24 hours like it used to be. I blame the agent for not advising of the new policy.

Julie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anais R. 
Évaluation :
4

Had to sit in truck and wait for a customer representative to come and check the truck for return.

Cheri C. 
Évaluation :
5

Customer service was great.. truck was a little old for my taste. But it served its purpose. Ty

AMY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri B. 
Évaluation :
3

There were no wheel carts on site I've never heard of this as they were needed for a calculated fart move instead my move took longer due to not being able to access when we l carts from this uhaul location.

JAYMAINEAUGUSTAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
5

Staff is A++, VERY HAPPY WITH THEM.

RAMIRO A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie G. 
Évaluation :
5

All waa great.

Andrea N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AshleyGray R. 
Évaluation :
4

Fix the mobile check in experience. I was expecting the keys to be somewhere but I still had to talk to an attendant

Adam M. 
Évaluation :
5

Never use the self service pick up. The app sucks!!!

Yash P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawyer J. 
Évaluation :
4

It's somewhat inconvenient to not have 24hr access to the storage units. Otherwise great service.

Jeremy L.  |  Premières impressions 
Évaluation :
5

For some reason, my reservation was not in the system and instead of a 1st floor larger unit, we had to go with a 2nd floor smaller unit. That was disappointing, but the gentleman at the office got it done quickly and I really appreciated him doing that.

Eric H.  |  Premières impressions 
Évaluation :
5

Very close to my house and the staff very helpful ,friendly ,very clean. I can pay online awesome. Thank you Mary Sanchez

Mary S.  |  Premières impressions 
Évaluation :
3

Very good Service

John B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin P.  |  Expérience générale 
Évaluation :
5

Every single staff member & management at this U-Haul was an absolute amazing helpful professional employee and for that I am thankful

Kendrick D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond F.  |  Premières impressions 
Évaluation :
2

This Uhaul location was the worst experience I have ever had in all the years I have used Uhaul. The storage I was using was leaking and the manager and staff didn't not care, one of the staff members asked me if I had someone to come out to fix my storage that I was renting from them. I was told by Traci per the manager it was fixed but each timed it rain my stuff was getting wet so I moved. The manager did not contact me regarding the issue and when I was able to see her the day I was moving, she was rude , her attitude appeared as didn't care and showed no concern for the issue. I will not ever use this location again nor recommend any one else to.

Kelly H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEE P.  |  Expérience générale 
Évaluation :
5

This place was a God send to me! Chelsea told me about the 1 free month of self storage which is just what I needed! The staff was friendly and very helpful. They had dollies for.me to use that made it easy for me to get my stuff in. Thank you U-Haul of Irving!

MARY M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clementine H.  |  Expérience générale 
Évaluation :
5

Thank you for the great experience!!

Liz L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONDLE B.  |  Expérience générale 
Évaluation :
5

Was very easy and , nothing like the U-Haul in Texarkana on stateline Ave, so glad I return and not let the manager on stateline in Texarkana TX, discourage me. Great company. Just one horrible location .(Texarkana Texas ,Stateline Ave )

Dorothy R.  |  Premières impressions 
Évaluation :
5

:) thanks

Jared H.  |  Expérience générale 
Évaluation :
5

Buen servicio y muy amables

ALEJANDRO F.  |  Expérience générale 
Évaluation :
3

Customer service was not available all the time. Only few people were available.

Tamekia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JABES P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JABES P.  |  Premières impressions 
Évaluation :
5

When I booked the location, I was told that I would have 24/7 access. That's not the case at this location.

Alvin P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamekia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genie G.  |  Premières impressions 
Évaluation :
5

Damon at w. Irving location was great!! A keeper!

Liz L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carroll b.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

chaunsie gene jr h.  |  Expérience générale 
Évaluation :
2

They did not stop the rent; I notified them that I emptied the storage; I have not received the receipt and I will be charged again since the customer service person did not do update that in the system.

Katia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynda h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN I.  |  Expérience générale 
Évaluation :
5

I recommend this location to anyone in and around the DFW International Airport area . They are very knowledgeable, helpful, courteous, all with positive attitude and top customer service ! If you have a question they have an answer and they explain everything to you as far what's required to rent as well as the terms and agreements ! I've never used U-Haul before but if I decide to use them again this will be my go to place from this day forward . This location has an ALL-STAR TEAM ....... So if you're wanting the best ! I suggest you come to this location ! Thank you all ........

ismael r.  |  Premières impressions 
Évaluation :
5

Thank you for the great customer service.

ESTHER F.  |  Expérience générale 
Évaluation :
5

HEATHER SMITH WAS AWESOME! Didn't really care for the storage unit itself because its outdated (no elevator and no climate control) but Uhaul made up for it with EXCELLENT CUSTOMER SERVICE

ritisia c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto R.  |  Premières impressions 
Évaluation :
5

This is the best uhaul in irving, texas. I always go here when I need a storage or want to rent a truck.

terell w.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Franchell M.  |  Premières impressions 
Évaluation :
1

One customer service provider not enough to cover front end with customers waiting to be waited on!

michael m.  |  Premières impressions 
Évaluation :
3

The unit was small and stuffy hot in the summer . The door was off center and it always took me a long time to unlock it . It wasn't the best but it was clean and dry and the staff was friendly

Tanja S.  |  Expérience générale 
Évaluation :
1

Had employees laugh at me to my face about being overcharged & when I tried to get to the bottom of overcharges I was ignored. Definitely LAST time using uhaul

Katherine N.  |  Expérience générale 
Évaluation :
5

Need more staff

Angela B.  |  Expérience générale 
Évaluation :
5

Craig was by far not only the friendliest but most knowledgeable!! He was running around taking care of everyone's need whole I see other employees not helping as much!! The place was busy too

Angelica W.  |  Expérience générale 
Évaluation :
5

I don't not have any problems. Thank you for all help they did. The check in's where easy and went very smoothly ,very quickly. Thank you Uhaul of Irving Texas.

Nellie M.  |  Premières impressions 
Évaluation :
1

Unfortunately I had to keep my stuff there for 2 years but will never use their storage again if the need arises

Tonya O.  |  Expérience générale 
Évaluation :
5

Raymond and everyone on the team at the Irving location were amazing and a pleasure to do business with.

Brandon C.  |  Expérience générale 
Évaluation :
1

The management staff was very rude and inconsiderate. I lost my job and was late paying a few times, however I ALWAYS took care of my payment and late fees. Everyone except Kaleb.

lila f.  |  Expérience générale 
Évaluation :
5

They went way out of the way to accommodate my needs and for that I will always recommend them

lance t.  |  Expérience générale 
Évaluation :
5

Great service.. and VERY nice reps in facility.

Dicky F.  |  Réservation 
Évaluation :
5

This location has the best customer service and the quality of the location was outstanding. I would definitely like to thank all the staff and special thanks to Brandon for taking good care of us.

brittany r.  |  Expérience générale 
Évaluation :
4

Please consider 24 hr access to units.

KWAME B.  |  Expérience générale 
Évaluation :
4

Good service

Moses N.  |  Expérience générale 
Évaluation :
5

Very professional!

Theodore C.  |  Expérience générale 
Évaluation :
5

Totally satisfied with the service & products provided.

Michael G.  |  Expérience générale 
Évaluation :
5

Everyone is super helpful and very nice:)

BREE S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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