U-Haul Moving & Storage of Irving

5943 évaluations

2630 W Irving Blvd   Irving, TX 75061
(West Irving Boulevard 1/4 mile North Story Rd)

(972) 790-4672

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(972) 790-4672

2630 W Irving Blvd
Irving, TX 75061

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

RAKESH A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zhylien I. 
Évaluation :
5

Every was good, but return after hours is a lot to-do

DORIS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MURPHY ELLIS Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niraj K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TORVELL H. 
Évaluation :
5

Very fast and easy process. Even gives you the option to sell check in trailer to avoid contact with others due to COVID-19.

DEANDREA MARQUIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAKE C. 
Évaluation :
4

Online checkout is a pain in the Ass

James W. 
Évaluation :
5

Good service

Bak M. 
Évaluation :
1

Proper training of all personnel attempting to utilize the hitching procedures and standards specifically safety.

ELENA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS GUILLERMO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORETTA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN M. 
Évaluation :
2

This location was very unfriendly, charged me for 2 days and I only had the truck for 5 hours. I have always used U-Haul for my moving experienced for years and have always got the best services. This location was AWFUL AND THE PERSON HANDILING UHAUL WAS TALKING TO ME SO RUDE AND LOUD. I was able to call customer services who was very pleasant who rectify the error that was charged to my card incorrectly and gave me my refund that was due to me Pleas avoid this location to rent a truck DISCOUNT BEER AND WINE IN IRVING TEXAS not capable of customer services explaining errors in charges

Angie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN P. 
Évaluation :
4

have a lock box with the key outside, i have not to go inside to get the key.

otto P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY D E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave P. 
Évaluation :
1

Well trained customer service representatives would not hurt this location.

IVAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Woody S. 
Évaluation :
5

I just want to say that over the course of three days, Daman provided me with one of the BEST customer service experiences I have had in a very long time. He was proactive, flexible and a problem solver for me all while having a really great and positive attitude. He was a pleasure to work with and he represented your company and location in a really great way. He deserves recognition in my opinion. Thank you Daman!

Andrew B. 
Évaluation :
4

Counter guy was very rude

GERALD P. 
Évaluation :
5

Just keep up the good work

CAROLYN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Versie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander S. 
Évaluation :
5

E everyone was very professional and helpful.

HERBERT G. 
Évaluation :
1

Gas and mileage were wrong by 3/4 of tank and miles , very disappointed that they put wrong mileage and how much gas was actually in tank , we as customers get charged very hefty prices if trucks are not brought back with same amount of gas in tank , good thing I had taken pictures just in case UHaul tries to charge me gas that wasn't correct when I picked up truck at this location

ELI G. 
Évaluation :
2

They did not stop the rent; I notified them that I emptied the storage; I have not received the receipt and I will be charged again since the customer service person did not do update that in the system.

Katia C.  |  Expérience générale 
Évaluation :
5

Although there were two customers ahead of me my wait was minimal, the contract procedure was quick, and they had me hitched up and ready to go within minutes.

Daniel M. 
Évaluation :
4

Why was i charged for pads i did not use?

STACEY R. 
Évaluation :
3

This location does not have enough employees to handle the volume of customer traffic in the store. The wait times are way too long. On this particular visit, I was given a truck with a broken rear door. It raised up partially for inspection, but wouldn't go up enough to load once we got to our loading destination (thankfully, it was only about 10 minutes away). I returned immediately but was told to wait in line behind the new customers to get the truck switched out. I wasted almost two hours on what should have been a 15-20 minute pick-up. The only reason I will continue to use this location is that they are the closest U-Haul rental with a wide selection of trucks and packing/moving materials.

SHARYL R. 
Évaluation :
5

Very easy process. I appreciate the ease of the rental process. Moving is difficult enough without adding other complications. Thank you uhaul!

Tammy H. 
Évaluation :
4

Someone changed my drop off location twice spent two hours on the phone with constant being transferred to other depts. Even though u select "Help with my return" in the automated system. Was sent a text message link for lockbox code to drop keys that was an error message TWICE smh. Then after having enough of MY time wasted enough went to another open location, where it showed i went over mileage by 31,5 miles because the system showed to drop off at a location 31,5 miles away that i never selected. Total shit show and no help from multiple "CSR's" ultimately made it happen myself jumping through hoops because no one wanted to help over the phone, just waste two hours of my time passing the buck.....

JAMES EWING F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER Y. 
Évaluation :
3

The tank was on empty, first thing I had to do was get gas, I should be reimbursed. No one answers when you call this location.

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL S. 
Évaluation :
2

I witnessed on break like conversation once inside, while outside at least 3 new trucks had arrived and lined up and the one before (me) was still in process. What can be done to improve for the next customer -position yourself, during any other activity other than direct customer service, in direct line of sight of potential customer activity and react instantly upon detection of a customer arrival. Be Professional At All Times.

DARNAY S. 
Évaluation :
4

Get more reps in store

GENA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lakisha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aashish R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Very nice and friendly

TIFFANY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
1

The first truck I was given had the check engine light on... They put me in another truck and it was in REALLY bad condition. It idled VERY HIGH and made strange noises when I came to s stop. Plus it was jerking at times.

Quince H. 
Évaluation :
5

I got charged twice?

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICKA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

icksu J. 
Évaluation :
1

There was an additional 32,16 $ that has been changed to my card with no explanation or invoicing. So what y'all stealing now?

JANEL T. 
Évaluation :
5

Keep doing great services for customers

OUSMANE S. 
Évaluation :
5

Heather was exceptional . Her cordial attitude was top class . We all want to be treated like humans in all of dealings . I left the store feeling good . Thanks Heather . May God send someone who would treat you like human in life Amen 🙏 .

JUDY I. 
Évaluation :
1

To reduce the customer wait time. I waited for an 1 hr to collect the truck and about 30min while returning it.

NONE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YEDILAKLIL W. 
Évaluation :
5

Keep up the excellent work

CHARLES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy A. 
Évaluation :
5

Quick pick up, even quicker return. Great experience.

CLASSONIA S. 
Évaluation :
4

Only 1 person inside to help ppl was very slow service

BOBBY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

icksu J. 
Évaluation :
2

maybe next time make sure the brake lights work, which they did not, and they didnt give me any money back for renting a car dolly with break lights out....

ROSE BELINDA H. 
Évaluation :
2

Tire pressure issues... And u could feel as u drove. Gas not correctly logged... When returned black guy tried to question me & make it seem like I was a lie about gas gauge being wrong until I what???? PULLED OUT MY PHONE... Lol Record everything ppl. Even recorded he tried to say (I dont know when that could have been taken) Until I What???? Showed the Info about video... Try that crap on another. NOT ME.

WILLIE M. 
Évaluation :
3

It was my first time renting a uhaul so it was new to me. Everyone was nice checking in and on the phone. As soon as I returned the truck there was a guy that was there cleaning was very rude I was asking him questions like I said it was new to me so I asked him questions and he would give me smart answers and being rude when I was ask a question. Someone needs to address this

Melonie T. 
Évaluation :
5

Great location and helpful staff! They helped me unhook the auto transporter and leave it there while I returned the truck on a different day. Everything went smooth.

Victor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jess G. 
Évaluation :
5

Nothing! Everything was professionally executed.

LARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadysha O. 
Évaluation :
4

It didn't do me much good to check-in online when I chose "go into the store to pick-up". The info I entered had to be re-verified. The blankets I requested were not ready so I also had to wait for those, as well. The no-personal-contact pick-up made the truck condition verification take longer. I was almost late to the pick-up appointment I had rented the truck for. Perhaps you need more warnings on needing more time for this process at booking. I requested a 15' truck because I needed 15' of length and your trailers were only 12'. It appeared to be 12' if you don't count the cab room. I think this truck needs to be renamed.

SHEREE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie J. 
Évaluation :
3

Little hard to get to given the street access.

Jay H. 
Évaluation :
5

Keep up with the good work, I really appreciate dealing with your team today.

CARTOUCHE N. 
Évaluation :
5

Keep up the good job

Carolyn D. 
Évaluation :
5

Daman was very helpful.

Steve N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

icksu J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teddyanna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

S.O.

enrique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo F. 
Évaluation :
5

S.O.

TONYA S. 
Évaluation :
1

They wont do the walkarounds and charge extra for small dents that were already there.. Very bad service

Surya R. 
Évaluation :
1

There was a small truck but still he gave me a big one

SAGAR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE LUIS D. 
Évaluation :
2

When ordering a 26' truck I specifically asked for a lift gate. I asked to clarify and was confirmed. When we picked it up, we did not look to see if there was one or not as it was confirmed. Needless to say, it was not and this caused a delay in our progress. I had to go back to the location to ask why in person as I can never reach them in the store by phone. The attendant when asked said that none of the U-Hauls have lift gates. This was very frustrating and cost me more money in the long run. We had to return the truck and rent another one which I would have done a week ago with another company. I ended up paying more by booking last minute. My time and budget were blown due to the inaccurate information provided by the team member here locally that gave me the confirmation that I would have a lift gate. Needless to say this was not my best experience with U-Haul.

Melissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

icksu J. 
Évaluation :
5

Extremely attentive.

DEREK G. 
Évaluation :
5

Very professional very clean excellent staff

RICKY R. 
Évaluation :
5

Very nice Customer service in minutes I got my equipment and go the issues is when you return your equipment after office hours you didn't know what to do to return it to make sure every thing is done in good condition

AYMAN K H. 
Évaluation :
5

Seriously, it was so stress free dropping the truck off, I can't stress that enough.

Luis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
3

Staff was courteous and friendly when spoken to but I'd recommend they be more alert and interactive with customers who are looking around for assistance. More acknowledgments to customers would be helpful and encouraging.

Larry R. 
Évaluation :
5

The second location was great but I will never recommend you all again based on the piece of crap truck y'all gave me to drive to load my stuff and to use when I tried to return it it took me 30 minutes to start it why would you rent that kind of junk

ELSIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynda h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN I.  |  Expérience générale 
Évaluation :
5

I recommend this location to anyone in and around the DFW International Airport area . They are very knowledgeable, helpful, courteous, all with positive attitude and top customer service ! If you have a question they have an answer and they explain everything to you as far what's required to rent as well as the terms and agreements ! I've never used U-Haul before but if I decide to use them again this will be my go to place from this day forward . This location has an ALL-STAR TEAM ....... So if you're wanting the best ! I suggest you come to this location ! Thank you all ........

ismael r.  |  Premières impressions 
Évaluation :
5

Thank you for the great customer service.

ESTHER F.  |  Expérience générale 
Évaluation :
5

HEATHER SMITH WAS AWESOME! Didn't really care for the storage unit itself because its outdated (no elevator and no climate control) but Uhaul made up for it with EXCELLENT CUSTOMER SERVICE

ritisia c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto R.  |  Premières impressions 
Évaluation :
5

This is the best uhaul in irving, texas. I always go here when I need a storage or want to rent a truck.

terell w.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Franchell M.  |  Premières impressions 
Évaluation :
1

One customer service provider not enough to cover front end with customers waiting to be waited on!

michael m.  |  Premières impressions 
Évaluation :
3

The unit was small and stuffy hot in the summer . The door was off center and it always took me a long time to unlock it . It wasn't the best but it was clean and dry and the staff was friendly

Tanja S.  |  Expérience générale 
Évaluation :
1

Had employees laugh at me to my face about being overcharged & when I tried to get to the bottom of overcharges I was ignored. Definitely LAST time using uhaul

Katherine N.  |  Expérience générale 
Évaluation :
5

Need more staff

Angela B.  |  Expérience générale 
Évaluation :
5

Craig was by far not only the friendliest but most knowledgeable!! He was running around taking care of everyone's need whole I see other employees not helping as much!! The place was busy too

Angelica W.  |  Expérience générale 
Évaluation :
5

I don't not have any problems. Thank you for all help they did. The check in's where easy and went very smoothly ,very quickly. Thank you Uhaul of Irving Texas.

Nellie M.  |  Premières impressions 
Évaluation :
1

Unfortunately I had to keep my stuff there for 2 years but will never use their storage again if the need arises

Tonya O.  |  Expérience générale 
Évaluation :
5

Raymond and everyone on the team at the Irving location were amazing and a pleasure to do business with.

Brandon C.  |  Expérience générale 
Évaluation :
1

The management staff was very rude and inconsiderate. I lost my job and was late paying a few times, however I ALWAYS took care of my payment and late fees. Everyone except Kaleb.

lila f.  |  Expérience générale 
Évaluation :
5

They went way out of the way to accommodate my needs and for that I will always recommend them

lance t.  |  Expérience générale 
Évaluation :
5

Great service.. and VERY nice reps in facility.

Dicky F.  |  Réservation 
Évaluation :
5

This location has the best customer service and the quality of the location was outstanding. I would definitely like to thank all the staff and special thanks to Brandon for taking good care of us.

brittany r.  |  Expérience générale 
Évaluation :
4

Please consider 24 hr access to units.

KWAME B.  |  Expérience générale 
Évaluation :
4

Good service

Moses N.  |  Expérience générale 
Évaluation :
5

Very professional!

Theodore C.  |  Expérience générale 
Évaluation :
5

Totally satisfied with the service & products provided.

Michael G.  |  Expérience générale 
Évaluation :
5

Everyone is super helpful and very nice:)

BREE S.  |  Expérience générale 
Non reviews have been submitted for this location.

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