Customer Reviews for U-Haul Moving & Storage of Irving

Évaluation :

3

Your website tries to sell you add on items like boxes, tape, locks, etc. If you choose those on the website, the they should be pulled for you in the store. Mine were not even mentioned and as a result I did not remember until gone from store. Now I have to make sure I didn't pay for them since the website said charges now when setup truck rental and charges in store for truck. That is not good service.

Évaluation :

4

Van was difficult to find, located in an alley behind the main building

Évaluation :

5

My rental was for a day (a long one) and I dropped off after hours due to some frustrating delays out of my control regarding items I picked up from a store,m. Even though I discussed this likelihood when I picked up the truck and it was indicated that should be fine for a one day rental, I was charged for two days when I dropped off. Everything else about the rental was good (although a long move with no cruise control would be tough).

Évaluation :

3

The store smelled like cannabis when I went to make a reservation. The next day it still smelled like cannabis.

Évaluation :

5

Thanks for the wonderful service

Évaluation :

4

Drop off parking could be more clear, the truck I had was kinda too big for most of the parking the was open when I arrived after hours so I left it by the trialers. I took a pretty nice photo with the U-Haul sign for its location, let me know if you use it for marketing.

Évaluation :

5

The staff was very helpful and understanding

Évaluation :

5

Great customer service, excellent vehicle, would recommend and I'll use again!

Évaluation :

3

Uhaul changed my pickup location to a place 30+ miles away, then when I got there the tow trailer for my car wasn't available so I had to drive home to load the truck and back out to uhaul (60+ miles round trip) to hook up the trailer and get my car. Then when I returned the Uhaul they charged me extra for going over the mileage on my contract (by 41 miles). That doesn't seem right.

Évaluation :

2

Overpriced and wasn't well prepared

Évaluation :

5

Great service

Évaluation :

4

I had to drive 21 miles from my Hm in Dallas to Irving to turn in truck. It cost me $21 for this trip. There were several uhaul locations within 5 miles of me. You owe me $21

Évaluation :

2

The truck was parked in a way that I couldn't get it out. The turning radius was AWFUL! When I dropped off the truck I was told that I would get a partial refund due to the TERRIBLE turning radius. IT WAS DANGEROUS! This truck WILL be a liability to your company if not fixed....

Évaluation :

5

Service was excellent. Thanks

Évaluation :

5

I will see you next time, you guys are great and will keep on using you again and again.

Évaluation :

3

Had a problem with the chargers other than that no problems

Évaluation :

2

I reserved the utility dolly I did not get a utility dolly I paid for utility dolly when I asked for utility Dolly I was told someone will bring it to the truck I waited for 30 minutes still nobody came not very happy with U-Haul experience this time and the customer service was not very good.

Évaluation :

4

The passenger side of the truck did not have seat belt buckle. Other than that everything went very well. Merci.

Évaluation :

5

Nice

Évaluation :

2

Don't let the place smell like weed

Évaluation :

5

The UHaul app works poorly

Évaluation :

1

This was my second location after the first wasn't able to fullfil my "guaranteed" reservation, and sent me here (a 35 minute drive). When I got here, the worker simply said "no, I can't give you a trailer", and then didn't even try to help find what I needed. I ended up getting just a truck, which caused my move to be twice as long and three times more expensive. Absolutely no help given from this location.

Évaluation :

5

S.O.

Évaluation :

5

Inform customers about charges right up front.

Évaluation :

5

Great service

Évaluation :

5

Choice to change drop off location through the website.

Évaluation :

1

I returned van on July 31,2022@11:00Am, at return Time Gas was enough,gas Gages was Bad, and agent made me put another $7;00 I went and put more gas and still showed low.I show gas receipt.and van smell Smoke in side,and still didn't receive my Check in receipt on my email copy of total charge detail. I waited long at return time and not happy with service at location.

Évaluation :

3

Make sure the customer know that the truck needs to be returned with 1/4 tank of gas even if they received it under that. I drove 4 miles total and was charges $53 to refuel. The gas needle didn't move. When I called I was told there was nothing they could do for me. My move cost more then twice what it should have.

Évaluation :

5

Great costumer service!!!

Évaluation :

1

The truck was not ready at the time I requested. When I called a U-Haul representative, it showed that while my reservation was a 24hr pick up, the store had it ready as in-person. So I had to sit outside the store for an hour and a half and wait until it opened to get my truck.

Évaluation :

1

They said I couldn't drop off here because they were too full and sent me 30 mins to another location. I didn't go anywhere I left my drop off as I was suppose to. I had to go to work, I didn't have time to drive anywhere else.

Évaluation :

5

Excelente servicio ..

Évaluation :

1

When we got there the password on the lock was not correct with the one given online so I had to wait over an hour for someone to show up. The call for assistance was never answered. Then the truck was dirty when we finally got it.

Évaluation :

1

The man at the front desk who set us up with the uhaul rental was extremely rude for no reason. I asked what the charges were on the itemized list and he got really annoyed and mad and said “either you want the vehicle or not it's that simple!”. Just completely went off on me for no reason when I was just trying to ask what the extra fees were. I will never come back here

Évaluation :

2

Don't apply fees that are not valid. The truck smelled like cigarette smoke

Évaluation :

3

The parking lot is not big enough but overall great customer service.

Évaluation :

4

They didn't have the part needed to hook up the plug on our vehicle when we arrived for out appointment, so we waited over an hour. So some seating in the store would be great. We have no complaints even with the wait, because of the wait we were able to upgrade in size (great thing we did!), the staff was friendly, and very apologetic. Roberto was wonderful! The store was so busy and he kept everybody happy.

Évaluation :

2

Lazy workers ! I need my refund ASAP !

Évaluation :

4

customer service

Évaluation :

5

Everything was great

Évaluation :

5

Fast and efficient. Ramon was friendly and informative.

Évaluation :

5

This location accepted my return when another would not accept trailers. The gentleman that helped us was very helpful and patient (especially with my skills of backing up a trailer). The inside was very clean as well. Great customer service!

Évaluation :

3

I supposedly need to refill fuel, for 3 gallons they charged me $18, the average price in that location is $4,18

Évaluation :

1

This uhaul experience was the worst, if I could have rented from a different company I would have. Will not use uhaul in the future Hitch install was not an option when I arrived for my hitch install. They didn't call me ahead of time and offered no new appointments to get it installed. I had to call other Uhaul's and waited on hold half a day. The automatic phone system is terrible, you can't reach anyone you need. Finally got a nice customer service gal Lori who arranges hitch install. Hitch was installed but the right blinker does not work and there was no one to fix it. Ball and hitch were not installed so had so go to another location. Location uhaul was reserved had no trailers day of so got sent to a 3rd location. Still trailer blinker didn't work and was told to go get it fixed at a non uhaul trailer location. Overall uhaul in Dallas is trash. Customer service, reliability and hitch install are terrible. The opposite of what you want for a move.

Évaluation :

4

Great service and got us out of there quickly without any hassles

Évaluation :

5

Customer Rep very nice excellent customer service answered a my questions

Évaluation :

3

I was running late because I no longer had a ride. My rental was cancelled without notice; could have at least called to check if I was still coming as a common courtesy and proper customer service. If I rent something for 24 hrs, I should be able to pick it up within those 24 hrs as I am still paying for it and it's on me to have it back in time. Instead.. you aid in potential stress when moving is already stressful. Please try to do better and contact renters BEFORE canceling, as sometimes sh** happens. This caused unnecessary issues. I had to pay for a dolly twice and paid for pads I never got.. still trying to figure out how to get the initial $20 back. The cup holder had sticky red stuff in it that wasn't cleaned, and some poopy brown mark across the windshield that wasn't marked with an “x”, and a few other damages not marked that should have been checked from the last renters. Oh and my 15' truck online was 19.95, but in store charged me 29.95.

Évaluation :

5

I love this location

Évaluation :

1

I went to pick up my truck and the two dollies I rented, only to be told they had none. I had to be a $50 dolly and I barely had the money to do it.

Évaluation :

5

Real nice people in this location

Évaluation :

4

It's somewhat inconvenient to not have 24hr access to the storage units. Otherwise great service.

Évaluation :

5

For some reason, my reservation was not in the system and instead of a 1st floor larger unit, we had to go with a 2nd floor smaller unit. That was disappointing, but the gentleman at the office got it done quickly and I really appreciated him doing that.

Évaluation :

5

Very close to my house and the staff very helpful ,friendly ,very clean. I can pay online awesome. Thank you Mary Sanchez

Évaluation :

3

Very good Service

Évaluation :

5

Every single staff member & management at this U-Haul was an absolute amazing helpful professional employee and for that I am thankful

Évaluation :

2

This Uhaul location was the worst experience I have ever had in all the years I have used Uhaul. The storage I was using was leaking and the manager and staff didn't not care, one of the staff members asked me if I had someone to come out to fix my storage that I was renting from them. I was told by Traci per the manager it was fixed but each timed it rain my stuff was getting wet so I moved. The manager did not contact me regarding the issue and when I was able to see her the day I was moving, she was rude , her attitude appeared as didn't care and showed no concern for the issue. I will not ever use this location again nor recommend any one else to.

Évaluation :

5

This place was a God send to me! Chelsea told me about the 1 free month of self storage which is just what I needed! The staff was friendly and very helpful. They had dollies for.me to use that made it easy for me to get my stuff in. Thank you U-Haul of Irving!

Évaluation :

5

Thank you for the great experience!!

Évaluation :

5

Was very easy and , nothing like the U-Haul in Texarkana on stateline Ave, so glad I return and not let the manager on stateline in Texarkana TX, discourage me. Great company. Just one horrible location .(Texarkana Texas ,Stateline Ave )

Évaluation :

5

:) thanks

Évaluation :

5

Buen servicio y muy amables

Évaluation :

3

Customer service was not available all the time. Only few people were available.

Évaluation :

5

When I booked the location, I was told that I would have 24/7 access. That's not the case at this location.

Évaluation :

5

Damon at w. Irving location was great!! A keeper!

Évaluation :

2

They did not stop the rent; I notified them that I emptied the storage; I have not received the receipt and I will be charged again since the customer service person did not do update that in the system.

Évaluation :

5

I recommend this location to anyone in and around the DFW International Airport area . They are very knowledgeable, helpful, courteous, all with positive attitude and top customer service ! If you have a question they have an answer and they explain everything to you as far what's required to rent as well as the terms and agreements ! I've never used U-Haul before but if I decide to use them again this will be my go to place from this day forward . This location has an ALL-STAR TEAM ....... So if you're wanting the best ! I suggest you come to this location ! Thank you all ........

Évaluation :

5

Thank you for the great customer service.

Évaluation :

5

HEATHER SMITH WAS AWESOME! Didn't really care for the storage unit itself because its outdated (no elevator and no climate control) but Uhaul made up for it with EXCELLENT CUSTOMER SERVICE

Évaluation :

5

This is the best uhaul in irving, texas. I always go here when I need a storage or want to rent a truck.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

One customer service provider not enough to cover front end with customers waiting to be waited on!

Évaluation :

3

The unit was small and stuffy hot in the summer . The door was off center and it always took me a long time to unlock it . It wasn't the best but it was clean and dry and the staff was friendly

Évaluation :

1

Had employees laugh at me to my face about being overcharged & when I tried to get to the bottom of overcharges I was ignored. Definitely LAST time using uhaul

Évaluation :

5

Need more staff

Évaluation :

5

Craig was by far not only the friendliest but most knowledgeable!! He was running around taking care of everyone's need whole I see other employees not helping as much!! The place was busy too

Évaluation :

5

I don't not have any problems. Thank you for all help they did. The check in's where easy and went very smoothly ,very quickly. Thank you Uhaul of Irving Texas.

Évaluation :

1

Unfortunately I had to keep my stuff there for 2 years but will never use their storage again if the need arises

Évaluation :

5

Raymond and everyone on the team at the Irving location were amazing and a pleasure to do business with.

Évaluation :

1

The management staff was very rude and inconsiderate. I lost my job and was late paying a few times, however I ALWAYS took care of my payment and late fees. Everyone except Kaleb.

Évaluation :

5

They went way out of the way to accommodate my needs and for that I will always recommend them

Évaluation :

5

Great service.. and VERY nice reps in facility.

Évaluation :

5

This location has the best customer service and the quality of the location was outstanding. I would definitely like to thank all the staff and special thanks to Brandon for taking good care of us.

Évaluation :

4

Please consider 24 hr access to units.

Évaluation :

4

Good service

Évaluation :

5

Very professional!

Évaluation :

5

Totally satisfied with the service & products provided.