Customer Reviews for U-Haul Moving & Storage of Jackson

743 évaluations

732 Old Hickory Blvd   Jackson, TN 38305

(731) 256-6932

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(731) 256-6932

732 Old Hickory Blvd
Jackson, TN 38305

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent service

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNIE H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia W.  |  Expérience générale 
Évaluation :
5

Truck I rented had a low right rear tire when I arrived. Maintenance tech Richard quickly addressed the issue and got me on my way. He's always been very professional and he's a hard worker. I really appreciate Richard's efforts and professionalism.

Gregory S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald T. 
Évaluation :
5

Keep doing what you are doing.

Richard D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louie L. 
Évaluation :
2

two guys working one was busy helping people the other one was was not trying to help anybody at all ,and never try to...

Michael U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAVASKI C. 
Évaluation :
2

It was raining the night we picked up our equipment and we were just pointed in the general direction out in the lot of where we could find the truck. When we did find it, the truck had trash in the cup holders and under the seats and less gas than what had been noted on our rental agreement. When we returned the equipment, we were charged for additional gas and a gas service fee even though we returned it with. more than what had even been noted on the agreement. We immediately called when we received the final invoice for those charges and were told that nothing could be done because that equipment had already been rented out. I took a picture of the gas level when we picked up the truck to show it had less than the 1/4 tank they said it had but not when we returned it because it had considerably more than the 1/4 tank. Terrible customer service when I called to request a refund for the fuel charges and basically told I could file a complaint with U-Haul corporate but the local office refused to help.

ashley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon O.  |  Expérience générale 
Évaluation :
1

the key was not in the lock box, and as of 7:15 no one had showed up for work so i never got my rental van. then i was still charged for a 1 day rental and when i called to get it refunded i was transferred 3 different times and kept on the phone for 47 minutes. this was the worst customer service i have ever received.

bobby H. 
Évaluation :
5

Tavon and Spencer were the helpers assigned to help me get my stored possessions from UHaul storage to my home. They were both very polite, respectful of time as well as respectful in their interactions with me. Thanks Tavon and Spencer

Ferron O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSA R.  |  Expérience générale 
Évaluation :
5

The staff was very helpful

Dashanna F.  |  Premières impressions 
Évaluation :
5

Very pleased

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SELMA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamera G.  |  Expérience générale 
Évaluation :
1

Y'all overcame me for mileage by 6x. The speed of service was incredibly slow. The transmission on the truck died when I brought it back. I expect a solution asap 731-298-9209

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
1

I was told false information about when to return the rental truck by at least 2 people. The first on the phone when I made the reservation and the second in person at the pickup location. I learned that a mistake had been made when someone from the dropoff location called to inform me that she charged be $40 dollars for keeping the truck an additional day. There was no warning or check to see if I was nearby, not that we were since we hadnt planned on dropping it off till that night based on what we were told.

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole b.  |  Premières impressions 
Évaluation :
5

Great service overall. Dustin was particularly helpful with a last-minute problem with a license plate light on the trailer.

Thomas Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H.  |  Expérience générale 
Évaluation :
1

Was not acknowledged by the staff when I came to return trailer. I ended up just going back outside and using the app to drop off. I don't mind that but staff should be more aware of customers waiting and be attentive to help.

DUSTIN B. 
Évaluation :
5

We had 2 loads Stephen at mindful movers is excellent. He unloaded both loads thank goodness. The people who loaded the first house in San Diego didn't use any pads and loaded with no time nor reason. Our stuff was a mess. The second house in murrieta was packed then canceled. We had to wait 2 more weeks for it to arrive. Uhaul reduced the cost of move to make up for it, but boy what a hassle. Everyone I spoke with was very helpful and Stephen at mindful movers is a real professional.

Stephen S. 
Évaluation :
3

Maintain your equipment better. The tires on the car dolly were flat. The shocks and brakes on the truck were very worn. The brakes to the point it was very hard to stop.

Sheryl N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENEDICT D.  |  Premières impressions 
Évaluation :
1

The uhaul truck stated it had half a tank of gas and it only had a 1/4 tank of gas. The uhaul car trailer had a broken tire strap. This is frustrating as all safety and function related items should be checked prior to issuing equipment for rent. After I found out there was an issue I wanted on the phone for 45 mins. The road side assistant stated it couldn't be fixed after the road side service personnel told me in person he could go to a local uhaul dealer and remove a strap then install it on my trailer, she told me I would have to wait until 9am the next day. I was frustrated and hung up on the assistant, she called me back 5 minutes later and told me she could have it fixed. She ended up telling me she could have the tech do exactly what he told me after I told her that. It was a painful process, let alone I was up until midnight dealing with it.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laquanta H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis D. 
Évaluation :
5

Everything was great!! Staff was very knowledgeable and professional

Jackie M. 
Évaluation :
1

The people were not personable at all. They didn't tell me that I had to have a certain type of lock on my storage unit. I put my own on there and came back the next day, they had put their own lock on there and didn't give me the keys untill I paid for the lock. No warnings that they would be putting a lock on there. Pretty much was robbed of my stuff untill I bought their lock. Horrible experience but the storage unit was clean.

Cris S.  |  Premières impressions 
Évaluation :
3

Always have the truck at the location the customer requested. This location made me have to drive 10 miles farther than the location I requested. And this location allowed me 368 miles where I was originally supposed to get 386 miles. I had to pay for 6 miles over my allowance. That shouldn't have been and if miles or location of pickup had been what I requested I would have been more satisfied with the experience. Truck did just fine, have no complaints about it

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARIN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

darin g.  |  Premières impressions 
Évaluation :
1

They fried to charge me for 2 days and I had a 6 hr rental then the manager who refused to speak to me on phone wasn't gonna give me my cash deposit back. It was worse customer service experience an the poor girl at at the counter got put right n the middle ah the manager wouldn't even let her speak w me sitting right right there THIS manager should have never intentionally ignored Me an CORPORATE needs involved. I had a booked reservation 5 days prior an SHOULD have been listened to an HONORED an not made wait an hour to get my cash refund I was promised upon pick up an returning 59 minutes early. 7318034028 I WANT UPPET CORPORATE MANAGEMENT TO CONTACT ME ASAP

Melissa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie N. 
Évaluation :
3

Customer service inside was not very helpful or polite. Seemed like I was bothering them when I came to pick up my key.

Virginia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEJANDRA R. 
Évaluation :
5

Thank you all for your help, understand of the situation.

Melissa I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURRELL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell R. 
Évaluation :
3

The staff was RUDE. It seemed I was bothering them by providing them work to support their job. I was NOT provided the reserved furniture dolly, yet charged for it.

Kelley M. 
Évaluation :
1

Worst experience ever! Truck poorly maintained and then it barely maneuvered during my long drive! It finally broke down! Confusion with a replacement truck and finally ! This company on old hickory bald had my car towed ! I got my vehicle back all scratched up which was NOT THE way I left it!!!

Marcia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrake S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma W. 
Évaluation :
4

A tire light came on the truck I rented yesterday..Sorry I forgot to let them know..

Julia P. 
Évaluation :
3

I believe the climate control is not working well due to some of my items having mold on them. Just a heads up on the units that are supposed to be climate control.

dennice m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney B. 
Évaluation :
5

UHaul did a great job and we are very happy customers. Thank You.

Sharon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY S. 
Évaluation :
1

Provide better vehicles for rent.

Maurice W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim T. 
Évaluation :
5

These folks were great. I cannot say enough good things about them. They took care of me when I made a reservation at on the website at a location that shut down a month ago, but the corporate level folks haven't managed to remove from the booking system, didn't notify me that they were rerouting my reservation, let alone where I should go instead. I show up for my rental to an abandoned site with not even a sheet of paper taped to the window to tell me where I needed to go.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

VINCENT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Aurelio V. 
Évaluation :
5

When I got my Uhaul the engine light was on when I started it up . I was concern about it so I went inside to inform them and they informed me that they had just did maintenance on the Uhaul and the workers wasn't able to get the engine light to go out .My option is that if you have this problem to remove it out of your fleet of vehicles until the problem was fix . Over all the service was fine and the customer service was good as well .

Kalon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay'Viaughn V. 
Évaluation :
4

Truck was not in good working condition and GM would not allow me to use newer or nicer truck which was available. Very poor customer satisfaction.

DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Very helpful personnel Location not the best

Pamela C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carolyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa I.  |  Premières impressions 
Évaluation :
2

Due to fact my reservation were all screwed up. Then it took us 1 1/2 hours to get it all straight and finally left. On my return trip they closed at 7 I had called to say we would be there by 7 to 715 and he said it was ok I arrived at 705. He was still inside. He motioned me over to the door. As he came he told me to check in online. I explained to him because of phone completely dead. I did ask him if he could get on his phone and checked me in. He said he couldn't ., wouldn't. So he left me in this bad part of town ,no way to get ahold of anyone. He didn't explain I will be needing pic of the miles and the truck , and pics of truck and trailer . Then he just left me all alone, no way to call anyone til my ride finally got there. I was scared being alone in bad part of town at night. He didn't offer me a chance to call and see if my ride and when was coming. I cleaned truck up and washer windows. My ride got there. I do feel that Your employee could have be a lil more Helpful or at least told me I need pics to sign equipment back in. I really was left feeling a little let down Due to the lack oh caring for the terrible accident . I did expect better and more personal Personal attention. Joey Grimes

Joey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
1

Very unprofessional!

KAREN R. 
Évaluation :
5

Thumb up!

Thomas P. 
Évaluation :
1

Make sure you have the renters correct email. I have gotten emails with all this person info and y'all keep sending it

John I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamarius S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHAIRBY R. 
Évaluation :
3

Your phone menu is not easy to use. Could not contact locally by phone after rental to change pick up time. Internet hard as well. People were good to work with.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGGIE E. 
Évaluation :
5

Absolutely nothing! Everything was in point

Patricia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl G. 
Évaluation :
5

The lady working the desk when I dropped off the truck was very professional

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara F. 
Évaluation :
5

Very fast, friendly service. They did not waste my time.

Michael B. 
Évaluation :
5

Thanks for great service.

RON J. 
Évaluation :
2

The lady that was at the counter when I rented a U-Haul was dealing with another customer the manager I guess came out they were on their phone he was on his phone it took them a while to take care of the other lady I did not take the rental insurance the lady was nasty trying to explain to me about the insurance however Marco that guy that took the trailer and was very professional and very helping

Thomas P. 
Évaluation :
2

Too expensive

Cecil P. 
Évaluation :
1

Desk Staff was very rude and not knowledgeable about services, prices, or policies.

Laranda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria W. 
Évaluation :
5

Gentleman that booked my reservation and then met me when I returned vehicle was super friendly and did a great job.

kyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
2

The lady that helped me was very nice to start with. Other staff members however came up and interrupted us multiple times about stuff that had nothing to do with uhaul or storage. I had ordered moving blankets… they were not ready for me when I was ready to leave. I had to wonder around two different parking areas just trying to put my key in random doors because my truck was in a totally different area then I was told. On top of everything the gas was not at the level that I was told it would be. I went back inside and requested the staff come verify the gas gage was inappropriate, was told to take a picture and I would be able to prove it later and was given no other help. I repeatedly asked the staff to come help me resolve the issue and was basically ignored. I received the text message to verify equipment 10 minutes after I left the property and when I attempted to fill it was told the link had expired.

Abe R. 
Évaluation :
3

More staff to assist customers

Olawale S. 
Évaluation :
3

The check in to obtain the truck before hours was A-W-F-U-L!!!!!!! I doubt you'll post my comments. It took an hour and it still wasn't resolved before the store actually opened. I messed up the entire schedule we had planned. I don't want to be mean but the incompetence was REMARKABLE!

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy C. 
Évaluation :
5

Friendly and good customer service

winnie s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Asia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian A.  |  Premières impressions 
Évaluation :
5

I'm happy with everything I recieved

Michelle W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennice m.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kyonn G.  |  Premières impressions 
Évaluation :
4

We are vert well pleased. They held our unit an extra day as we had something come up and couldn't move in on Jan. 1

Martha D.  |  Premières impressions 
Évaluation :
5

Taylor Brooks is a phenomenal manager and has a great crew to help her. They handled all of my needs very well. I'd use them again in a heartbeat.

Marshal M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam L.  |  Premières impressions 
Évaluation :
5

I love the convenient and the prices,and how wonderful the staff that work there

lela p.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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