Customer Reviews for U-Haul Moving & Storage of Jersey City

11 301 évaluations

276 Tonnelle Ave   Jersey City, NJ 07306
(15 Min Parking Only)

(201) 963-6176

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(201) 963-6176

276 Tonnelle Ave
Jersey City, NJ 07306
(15 Min Parking Only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Flor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eva marie f.  |  Expérience générale 
Évaluation :
3

Late drop off lot was overcrowded

DERRICK H. 
Évaluation :
2

Poor costumer service. The girl on the counter was rude. We came for return about 6,52 PM before they close but she force to drop my key on drop box for charge me $20.

Sheer G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSA B.  |  Expérience générale 
Évaluation :
3

it is expensive, without asking my consent you charge $288 for only 50 miles drive. call me 908 448 1383

nishant S. 
Évaluation :
1

very bad employees,

Bartolo T. 
Évaluation :
5

It good servece

Marcos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLETTE A.  |  Expérience générale 
Évaluation :
1

They give me the key and they tell me to go get the truck without any help but the truck is behind another truck and no way of coming out... so unprofessional

MARINA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOROTHEE W. 
Évaluation :
4

Please actually have my truck ready with the optional equipment. The app is extremely buggy and checking in with it is a broken link.

Jessica L. 
Évaluation :
4

The online process is too cumbersome but the employees knew exactly how to guide me through it.

Mallory C. 
Évaluation :
1

The customer service at this location is horrendous. I was suppose to rent a one way truck and drop off at different location. It turned out that the counter person gave me a local truck that required me to bring back to the same location causing me an additional 16 miles and 1,5 hrs of my time and on top of that the so-called manager claimed that the person that serviced me was a new employee but would not credit me for the extra miles, so I ended up paying about $35 more than I should have I will not be using uhaul any longer

Luis S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marisol H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yestle K. 
Évaluation :
1

Over charged and after missing 1st payment it doesn’t even allow you to long online to pay and put liens.

vinod k.  |  Expérience générale 
Évaluation :
1

Have more trailers available at other locations.

Richard B. 
Évaluation :
3

I opted for self service pick up. The app was a little buggy (had to submit photos 3 or 4 times before the site stopped throwing an error). Finally got through the online checkin and was told to “skip the line” and go grab my key from the front desk. The front desk was with a customer. We waited for about five minutes and asked if we could grab our keys. We were told ‘you just got here' and ‘I'll get to you when I get to you'. I referenced the online, self serve process and got a shoulder shrug/eye roll. Eventually got the keys and the attendant was totally professional but it was a let down after y'all set the expectation that I'd have a self serve experience. Overall it was a little confusing and frustrating across the online site and on location with staff. I wouldn't recommend this location (or UHAUL's online services). Y'all are behind the curve on on UX.

Steven R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

hamid A. 
Évaluation :
5

Vero good

Katherine O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIGNESH P. 
Évaluation :
2

When trying to return the U-haul the lot was completely full and I was unable to even enter the lot off of the main highway. I then sat on the phone with Customer service for 30 minutes only to be told to try again in the morning. I will say that the parking attendant I met the next morning was very understanding of the situation and very helpful in checking out.

Matthew G. 
Évaluation :
1

Truck was in rough shape - headlights flashed the entire time the truck was turned on. Not the end of the world but then was overcharged nearly $100 for fuel. Based on how many miles I drove, the amount of fuel they said I used would have meant I got less than 3 miles per gallon. Fraudulent practices, avoid this location.

Claude E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pedro F. 
Évaluation :
5

Very friendly and helpful

Paula J. 
Évaluation :
4

The gentlemen who work outside are very pleasant. I for got the name of the gentleman but he helped me get set up in my truck. He had a gentle tone and a very pleasant demeanor.

HELEN KAYE B. 
Évaluation :
5

Have self service screens like in airports. Difficult to check in using small screens on cellphones. Staff were amazing and very patient !

SEAN B. 
Évaluation :
3

Make sure that trucks are ready. My truck was not available at my pickup time. I had to wait around 1hr for the truck.

Walid E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sridhar Babu B. 
Évaluation :
1

App is confusing, unresponsive, and crashes often

Nicholas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
3

The new system which makes the custo.er do all the work on the cell pho e is terrible. It is time consuming to type all that information on a cellphone one letter at a time. And taking pictures so the staff dont need to work seems rude. This was a bad corporate level descision. Also, when i changed the time of my rental they changed me from a location i could walk to to one i had to uber to.so this costed more too. What is happening to uhaul?? I used to like the company. The staff at this location was great. Very friendly and helpful, but you dont let the do anything to help other than teach the customer to use the app.

Bruce F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALBERTO F. 
Évaluation :
2

I've been renting for a long time trucks and over the past month the new management made it so difficult and way slower to pick a truck. Customers are doing things twice. When I book I take a picture of the license and card has been on file over a year and they do the whole process like first time renting. Absolutely ridiculous! Customers should do everything in pick up and drop off instead of being served. Employees only hand the keys. If you want more info call me!

BOBAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge E. 
Évaluation :
4

Customer service was ace. The van was in good conditions and drove well, but had a few dents and a scrape. Small stuff. The process for documenting it was pretty straightforward. No complaints there. The check-in process with verification is a little painful, even if you already have a reservation. As a matter of fact, for walk-ins they'll make you go through the whole mobile process and god forbid you don't already have a UHAUL account. Sumo wrestling is a better part time sport. I'll have to do it again shortly and apparently the verification will be a little easier because I did it once already. We'll see…

Steve J. 
Évaluation :
4

24/7 pickup is impressive. Made it easy to return.

dan D. 
Évaluation :
1

Customer service poor

Estrella T. 
Évaluation :
5

There need to be a faster way to serve Customers . The paperwork takes too long. I have a suggestion Frequent rentals This should have the information stored information store so when they come they don't have to repeat the same thing over and over store the information all the information the frequent customers customers that rent trucks called regularly. I think that should cut down on the time they have to stay in The line

DOUGLAS P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESUS M. 
Évaluation :
4

I followed the prompts to “skip the line and go to the side of the counter to get your keys” after checking in online. There was an employee there without any customers, sitting at a computer and when I asked him for the keys he just pointed me to the back of the line. So I asked the woman who was taking care of the people on line if I had to wait to get the keys (3 people in front of me). She replied “everyone on the line is waiting for keys”. They were not they were renting from scratch while I had already done everything myself already. She made me wait for 1 and half way through the next before she gave me the keys. Held me up about 15 mins.

Desiree H. 
Évaluation :
3

The staff here are a bit overwhelmed. They don't know what they have and what they don't have, and don't tell you unless you know to ask. For instance, I ordered furniture pads for $10. I didn't think to ask if they were in the van, and they didn't think to tell me that they didn't have any. At least I didn't get charged for them.

Edward C. 
Évaluation :
4

Check in was a lengthy process but a guy there helped me sort it all out. You need to allow at least an hour for check in as they are very busy but they got it done and they do have good people to guide you through the process. I think U haul corporate management should address issue of additional steps to check in that I was not notified of as it would have made the process quicker.

Michael F. 
Évaluation :
5

Drop off could not have been smoother or quicker.

Robert F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
3

The truck smelled like marijuana. I also ordered a appliance dolly that was not provided. The person at the desk charged me but did not tell me that I needed to ask the person outside for it. I assumed that it would have been in the truck. When I opened it later I realized it wasn't. I called and was placed on hold. When I returned the truck I asked for reimbursement. I was told that they would and still didn't get it. I am furious and expect better service. I want my money back for this dolly purchase that was not provided.

Domenick D. 
Évaluation :
3

The staff at tonelle Ave is patient and helped me get to Boston and back

Kyleah W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan S. 
Évaluation :
5

When we got to NJ three tires were at 60 psi not 80. Three tires have slow leaks. Dangerous given driving from Atlanta to Brooklyn.

Sam W. 
Évaluation :
3

The location is very hectic and stressful. We weren't given the equipment we paid for making our move twice as long. Storage units were not explained so we didn't realize we had an upper level unit with no way to get our furniture in it. I have only used uhaul a few times but I will never use this location again. Also reps on the chat feature were rude. One rep ended our chat before our conversation had ended.

David F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ruchira T. 
Évaluation :
1

I had the most horrible experience with U-Haul this time. I booked a van in advance and went to three different locations for the pick up but it was not available. I booked it for 11:30 am but did not get the van until 6:30pm. Highly unsatisfied with the experience.

Shrey K. 
Évaluation :
1

It was so packed with trucks that we had no space to return the dolly and had to manually park it in. HORRIBLE!!

Alexander G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector S. 
Évaluation :
2

I had to wait over an hour and a half after my reservation to get my truck.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian J. 
Évaluation :
4

Parking was horrible I had to enter throught the exit because of how many truck where blocking the entrance which was really dangerous to do.

Pedro R. 
Évaluation :
4

The new way of picking up trucks is so bad and not organised. Slows everything and everybody down! Before it was way better and cheaper.

Boban P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WANIDCHAYA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Pls contact me asap ‘ I'm tryna make a payment .

Taina P. 
Évaluation :
3

Pre-checkin prior to arrival and lines were long. Checking process took a near 30-minutes. Order for blankets we're not ready which added additional 15 minutes. Unpin return, we (yes our fault) left a decretive pillow in the truck. We tried to call the store, no answer. We called the 800 number which took a near 2-hour wait time, which made us drive back and found it on the concrete ground. No call from staff and no respect to others properly.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy D. 
Évaluation :
5

Line took some time but overall great service

Emily P. 
Évaluation :
4

The left rear signal is not working. I lost my mind while driving.

Ahmed S. 
Évaluation :
3

The rental pickup process was mind numbing Lu frustrating. Having completed the online check in I have no idea why I can't get a uHaul without creating an account, verifying 50 details, uploading pictures etc on via my phone. And if that wasn't enough, it can't be done without enabling location services on my phone??? Why does a uHaul rental need my phone settings to be changed? It's so absurd! Y'all need to chill out and make this process easier… I'm renting a uHaul for 2 hours, not buying a home.

Pratik G. 
Évaluation :
5

In case someone wants to use an International Driver's License, please make things easy for them. My request had gotten rejected twice before it finally got accepted.

Tejas Dinesh P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohamed S. 
Évaluation :
3

Key was stuck and was great difficulty to start the truck every time!!!! No steering wheel adjustment or seat adjustment useless

Dheeraj N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa B. 
Évaluation :
2

Ensure the ordered equipment is in good working order before the scheduled pickup time. Enlarge the lot so equipment can be moved around more easily.

Pamela H. 
Évaluation :
5

Vehicle was clean and new although the right mirror would not adjust well which made changing lanes difficult. The gas tank was almost on empty so I put $90 worth of gas in the vehicle to be safe. Pay it forward. Customer support staff was extremely helpful as the U-Haul app was not working so well.

Christopher P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

xiomara T. 
Évaluation :
5

You charged my credit card for two days when I picked the unit up at the Charlotte Circle location. The proprietor at the time said they would adjust the charge to one day. I still have not received the credit back to my card. The Bayonne office run by Mark is fabulous and Shonte over at the Charlotte Circle office also great your billing needs improving. Please help get the credit back resolved. Rick Blois 201 889 6860

RICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taofeek D. 
Évaluation :
3

There is no parking at all. It's just a small lot. The employee who checked us in was excellent though. We were 20 minutes late. He moved the pick-up time without issue, helped us through the check-in. And was friendly when I saw him outside as we departed

Oneal H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VISHWAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fausto P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary A. 
Évaluation :
5

Very courteous and professional ,

Irving A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Please make sure to keep cleaning the trucks and vans more thoroughly. Last reservation back of truck was not clean to complete my business.

Jonathan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Suyapa R. 
Évaluation :
5

Good service

javier M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameelah R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dixit P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
1

MOVE!!!!

Diane P. 
Évaluation :
5

The self checkout is not good what would have taken 10 minutes took 30 minutes

Chaka G.  |  Premières impressions 
Évaluation :
4

Customer service could be more friendly

MongMong P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

The scanning process of the u haul bar code at the counter took longer than usual to rent a vehicle

Tahirou D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA B.  |  Premières impressions 
Évaluation :
1

The guy didn’t want to help I had to call

Alfonso A.  |  Premières impressions 
Évaluation :
4

Fue muy satisfactorio para mi y agradezco haberlos contactado....Gracias por su buen servicio...!

Carlos V.  |  Premières impressions 
Évaluation :
1

The customer service was very bad and manager was okay but not good in communication.

Marcus C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELLIS WIGGINS K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marta T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick G.  |  Expérience générale 
Évaluation :
5

Best service I ever had

Jennifer C.  |  Premières impressions 
Évaluation :
5

Always had a positive experience with the staff and facilities. Merci.

CURTIS L.  |  Expérience générale 
Évaluation :
5

Alex was super helpful!!!!

vincent o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B.  |  Online Move In 
Évaluation :
5

Excellent customer service!

Gabriela B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUIS E.  |  Expérience générale 
Évaluation :
4

Amazing staff!

Nathan S.  |  Online Move In 
Évaluation :
5

My stay was short. I had no problems at all.

Cathy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEATRISE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia H.  |  Expérience générale 
Évaluation :
5

Great Service

Antar B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan H.  |  Premières impressions 
Évaluation :
5

Shante and Champagne rock! Made it super easy to get my move done and those ladies were rocking out in the main office. Uhaul had better be taking care of these ladies because they are EVERYTHING that you need for pristine customer service. Thank you ladies!

Bryannah P.  |  Online Move In 
Évaluation :
3

You are to expensive Don’t have discount for handicap clients

sonia r.  |  Expérience générale 
Évaluation :
2

my unit was not ready because i could not put the supplied lock on the unit. the alignment was off and had to come back another day. I wasted time and money with this endeavor and would like to be compensated.

WYATT B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abdelkader B.  |  Premières impressions 
Évaluation :
4

Very good overall experience, although in a funny moment my wife and I were locked out of our storage unit for a while and when we went to the front desk to ask for advice they said they didn't have any way to assist us, not even having a recommended lock cutter/specialist for the area. Besides this, (probably something that doesn't happen often, hopefully) the people were great and a positive experience overall!

Joshua C.  |  Expérience générale 
Évaluation :
5

In fact I was extremely shocked when I was given the direction on a piece of paper attached to my receipt to go to the storage facility and l said to myself what a nice and clean facility.

Alfred J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luis c.  |  Premières impressions 
Évaluation :
4

Getting access to the building was a bit confusing - I had to enter my access codes twices on two different pads, and that was not made clear. Also, I had trouble finding my unit - signs with where numbers are located would've been helpflul. But, still an overall good expderience.

Luis R.  |  Online Move In 
Évaluation :
5

No comment

ROCCO L.  |  Premières impressions 
Évaluation :
2

It was very apparent that these guys hate their jobs

STEVEN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Prakkhar G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eva marie f.  |  Premières impressions 
Évaluation :
3

Thank you very much

Cynthia W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

juliana r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela B.  |  Premières impressions 
Évaluation :
4

The ceiling in the room was very short.

Audrey B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adeline W.  |  Expérience générale 
Évaluation :
5

Shante was amazing. Took the time to really help me out numerous times while I was moving in. Despite having some issues with the 800 number and inaccuracies of marketing from Uhaul, Shante empathized with me and even though they were technically closed she still had a heart and helped me out. I can't thank her enough for her professionalism and seeing me through til I was all done. Thank you!!

Jovita F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSA A.  |  Expérience générale 
Évaluation :
1

I am Totally Not Happy with my experience this far with the storage unit. I booked a "15 truck for 2days and the storage following and it's been a total nightmare since. I booked online for "Immediate" Access I have not had immediate access yet. Someone has to assist me Every time the last 4 times I was there. Now I'm given a pin number to Access my unit. I first had a pin via online set up. That didn't work. I was given a card. That didn't work. The card was switched. It STILL didn't work. When I left that it was magically working. Returned yesterday and it wasn't accepted. Now I have a pin number again.. when I ask for assistance the staff are not detailed and seems they don't want to help. They are not too friendly nor are there smiles. Everyone spear angry or tired. The ONLY worker who was Awesome and Always smiling , and wear a name tag. is the maintenance worker Gwendolyn who was very helpful assisting me. I nominate her for the BEST employee. I cannot wait till I remove my belongings out of this storage I have to walk up to. It's no telling if I will have access when I arrive. I will Never use the storage online service. Ever. Nor at this facility. I will stick with the truck and motorcycle trailer as I have used in the past. This should be Free use of this storage after booking a truck for 2days and now the ongoing nightmare with this onine storage. I don't know what to expect when I return. I will be sending out a few emails after reading the fine prints this afternoon regarding this Experience. I need to know what am I paying for. And why am I still experiencing an issue which should have immediate access to. It's not being explained nor I being accommodated for this.

SHENEEN S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTIE P.  |  Expérience générale 
Évaluation :
5

Staff, service and location are all great. Champagne helped immensely and everyone at the location was friendly and attentive. The location itself is great with very competitive rates for the area.

jakub k.  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful. I've never experienced such helpful and considerate customer service as I did when I was renting the storage unit and returning the equipment and this loctation.

Renee C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Erica G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGELUIS JR O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASI W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MILAD M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abdelkader B.  |  Expérience générale 
Évaluation :
5

Great staff excellent service

Sabrina S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE B.  |  Expérience générale 
Évaluation :
1

Esta gente no saben tratar a las personas no explican nada y más si no hablan el mismo idioma te lo ponen difícil y no buscan la manera de que entiendas solo quieren dinero y ya

Yokasta M.  |  Expérience générale 
Évaluation :
2

The helpfulness of the staff at this site was the only redeeming feature of our U-Haul storage rental. For unknown reasons our contract was cancelled and was a nightmare for us. We had to sign up for automatic withdrawal of payments several times. Also, we always had problems accessing our unit via the cryptic sign-in procedures. We always had to ask help at the office. We moved out in frustration.

Scott S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed H.  |  Premières impressions 
Évaluation :
5

It was a good experience.

Keith S.  |  Expérience générale 
Évaluation :
4

This U-haul is under new management and what was already good got even better. The staff seems happier, more friendly and helpful. The floors were just repolished and look great. The units have always been clean, well lit and climate control is the way to go with storage.

LEE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARITA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abhishek k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack J.  |  Premières impressions 
Évaluation :
3

The people that work here are a hit or miss it wasn't the best experience at first . Because it was our first time there and we were kinda left guessing. But eventually they helped out and showed us. It was a very just okay experience.

Taeja C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Xinpeng T.  |  Premières impressions 
Évaluation :
4

Wanted a 24 hour access storage but evidently to have access you need to pay more, Which was not disclosed before the contract.

Akshay K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAGHAV KISHAN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raul N.  |  Expérience générale 
Évaluation :
3

Inside the storage unit should have light.

schrie m.  |  Expérience générale 
Évaluation :
4

The unit itself had a couple of small items left behind from previous occupant and could use a light in the unit, but otherwise no complaints.

MARK K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYANA T.  |  Expérience générale 
Évaluation :
5

Thank You, I had the storage for about 3 yrs, you guys were great and understanding. I recall about a yr ago my storage was about to go on auction and you guys help me I was able to pay the storage up to date I will never forget that, I had my mother personal items, she had passed away, and I was so scared I was going to loose her stuff. Once again thank you for everything

robert e.  |  Expérience générale 
Évaluation :
5

Great location for anyone moving from Hoboken/Jersey City. Staff was friendly and the 24/7 access is convenient.

Kevin K.  |  Premières impressions 
Évaluation :
4

The stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individuals

Danelle B.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tanya M.  |  Premières impressions 
Évaluation :
3

There was no light at the storage. We couldn't see anything. Had to get a flashlight to look inside.

Nuemi N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

asha h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha P.  |  Premières impressions 
Évaluation :
3

Even though I went Friday 8/6/2021 to close it out. We still got charged for it and no one has returned our call or the money reimbursed. The staff seemed helpful and were nice but not happy I got for a storage unit I requested to close.

Stefanny R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura J.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY N.  |  Expérience générale 
Évaluation :
1

The autopsy was not registered and had to call back. Overall bad customer service. Every time I call I have to wait between 10-25mins. The staff were not particularly helpful and the website tries to upsell all the extra materials in lengthy different screens.

Luis C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Madi D.  |  Expérience générale 
Évaluation :
5

The manager and staff were very helpful and friendly. I am very happy with the service.

Adeline W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vijayakum j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jie W.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Atonzsha B.  |  Premières impressions 
Évaluation :
4

Great service storage should be 24 hours !!

CRYSTAL R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla W.  |  Premières impressions 
Évaluation :
1

Changed me what was left in my bank account on 5/24/2021 when the bill wasn’t even do yet so put me in negative because of other things still pending and so much more

Nick L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian T.  |  Premières impressions 
Évaluation :
5

Keep up the good work

Jalel A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rohan K.  |  Premières impressions 
Évaluation :
5

The team overall was excellent and friend and helpful. Great job. I am a uhaul customer for life

Sabrina S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert K.  |  Expérience générale 
Évaluation :
5

The customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.

LINDA R.  |  Premières impressions 
Évaluation :
3

When I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn't happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.

Marta T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle S.  |  Premières impressions 
Évaluation :
5

Storage size could be a bit bigger.

Juvenal G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

diane A.  |  Premières impressions 
Évaluation :
4

Good service speaks for itself.

damion c.  |  Expérience générale 
Évaluation :
1

Alex to get a raise he's a Firestarter associate to uhaul