Customer Reviews for U-Haul Moving & Storage of Jersey City

Évaluation :

5

Ok place I like it . Will return on next time I I need it thank you for your service

Évaluation :

4

Fue muy satisfactorio para mi y agradezco haberlos contactado....Gracias por su buen servicio...!

Évaluation :

5

Thank you for excellent service

Évaluation :

4

Check the vehicles a little better door was loose

Évaluation :

2

Never received confirmation of trailer return. Location is difficult to get to and very busy.

Évaluation :

1

I returned my truck after hours and was unable to take my car home because it was boxed in by other returns. I had to request an Uber and was in a not very safe space as a woman at 11pm for what I would have expected to be a quick swap. I will not be using this place in the future.

Évaluation :

1

Check your veicules before it stop on the rd

Évaluation :

3

The log in process to pickup a van and the check out process to return a van is really a pain in the butt The process is complicated and not efficient , dozens of bugs and not user friendly at all Wake up guy did you ever heard about customer friendly interface or user friendly interface or user experience or ux or ui Wake up guys

Évaluation :

5

Everything was excellent….

Évaluation :

5

The truck smelled like Cigarette smoke. Other than that it was clean inside cabin and out.

Évaluation :

3

WOULD YOU PLEASE TRY TO PARKING FOR COSTUMERS. CARS. BECAUSE IF IS NOT. IT WILL BE VERY VERY VERY UNCONVINCED. I WAS WALKING. MORE AN. 3 Q OF MIL. BACK AND FORTH. THIS. TIRABUL. ALSO. MY DRIVER DOOR TRUCK NEED TO BE FIX. BE SID THAT. EVERY THINGS FINE. I HAVE FRIENDS ASKING. I TELL. WHAT HAPPENED. BECAUSE. THEY ARE MOVING. VERY SOON. THANKS FOR WHATEVER

Évaluation :

1

The customer service was very bad and manager was okay but not good in communication.

Évaluation :

5

Personal was professional and knowledgeable

Évaluation :

2

I was charged for an extra day when I returned on time. Staff seems to not care about anything, very unprofessional.

Évaluation :

5

The new system is very inefficient, had to wait 30 mins before I can pickup the trick

Évaluation :

5

Nice service

Évaluation :

4

Keep up the good work! 👌🏽

Évaluation :

5

This the only one I rent from I tell all my family and friends that this place is it on tonnelle Avenue

Évaluation :

4

AC was barely working, neutral air blowing. Otherwise went well.

Évaluation :

5

Nothing, drop-off was seamless.

Évaluation :

1

Worst drop off experience possible. Went to contracted location and they told me they were full would not accept my truck and walked away. The other location was no more helpful or sympathetic. Very disappointed

Évaluation :

2

Dropping off was very hectic. It was after hours but about 6 trucks were trying to return at the same time. It was very difficult to find a spot for parking due to the way other people parked the trucks.There was a truck parked in the way that made it difficult for others to get on the premises. Thank goodness a good Samaritan was there helping people.

Évaluation :

5

phone charging wire in trucks

Évaluation :

4

Having more branches for drop offs in different zip code

Évaluation :

5

Everyone from the Manager to the gentleman educating me on how to check in and check out were professional, friendly and excelled in stellar customer service. Ms. Khloe offered information on storage pleasantly, to the point were I had wished I didn't sign a contract with another facility. Well done, keep up the good work!

Évaluation :

5

The person who help me was good.

Évaluation :

5

I was satisfied

Évaluation :

5

The folks were really good and a pleasure to work with. Convenient to NYC.

Évaluation :

3

Location is hard to access. Very busy highways surround it and it's complicated navigation.

Évaluation :

5

taking shots of roof of a vehicle is hard to do from the ground w/o use of a ladder

Évaluation :

4

I waited 15 minutes in line, then had to submit a photo of my license (front and Back) when I had pre-checked in and supplied these photos already. One of the trailer tail lights was not working. They quickly sent over a technician and we found the tali light was wiring harness was not plugged into the light and one of the wires was broken. Technician plugged in the wiring harness plug and crimped the wires together and the light worked. The wait initially and the trailer tail light repair took an estimated 45 minutes longer than i had anticipated. Consequently I was that much later loading the trailer and then traveling to my destination... I did not appreciate arriving at my destination until1:45 AM.

Évaluation :

5

There's really nothing I see wrong with this location perfect customer service great customer care and gets you in and out

Évaluation :

3

Never received an email confirmation that trailer was dropped off. Should have gotten it after drop off

Évaluation :

5

nice and quick service

Évaluation :

5

Very helpful and friendly staff! Made my day

Évaluation :

5

Not to much everything was pretty good great service

Évaluation :

5

Help to drop in closer destinations

Évaluation :

5

There was a Yellow stain in the van

Évaluation :

5

Very good

Évaluation :

1

My car was blocked in. My fiancé had to spend money for Ubers to go to work then was sent home to get his car. Should've told us that knowing our reservation was until 8pm.

Évaluation :

5

Good service

Évaluation :

5

Best service I ever had

Évaluation :

5

Always had a positive experience with the staff and facilities. Merci.

Évaluation :

5

Alex was super helpful!!!!

Évaluation :

5

Excellent customer service!

Évaluation :

4

Amazing staff!

Évaluation :

5

My stay was short. I had no problems at all.

Évaluation :

5

Great Service

Évaluation :

5

Shante and Champagne rock! Made it super easy to get my move done and those ladies were rocking out in the main office. Uhaul had better be taking care of these ladies because they are EVERYTHING that you need for pristine customer service. Thank you ladies!

Évaluation :

3

You are to expensive Don’t have discount for handicap clients

Évaluation :

2

my unit was not ready because i could not put the supplied lock on the unit. the alignment was off and had to come back another day. I wasted time and money with this endeavor and would like to be compensated.

Évaluation :

4

Very good overall experience, although in a funny moment my wife and I were locked out of our storage unit for a while and when we went to the front desk to ask for advice they said they didn't have any way to assist us, not even having a recommended lock cutter/specialist for the area. Besides this, (probably something that doesn't happen often, hopefully) the people were great and a positive experience overall!

Évaluation :

5

In fact I was extremely shocked when I was given the direction on a piece of paper attached to my receipt to go to the storage facility and l said to myself what a nice and clean facility.

Évaluation :

4

Getting access to the building was a bit confusing - I had to enter my access codes twices on two different pads, and that was not made clear. Also, I had trouble finding my unit - signs with where numbers are located would've been helpflul. But, still an overall good expderience.

Évaluation :

5

No comment

Évaluation :

2

It was very apparent that these guys hate their jobs

Évaluation :

3

Thank you very much

Évaluation :

4

The ceiling in the room was very short.

Évaluation :

5

Shante was amazing. Took the time to really help me out numerous times while I was moving in. Despite having some issues with the 800 number and inaccuracies of marketing from Uhaul, Shante empathized with me and even though they were technically closed she still had a heart and helped me out. I can't thank her enough for her professionalism and seeing me through til I was all done. Thank you!!

Évaluation :

1

I am Totally Not Happy with my experience this far with the storage unit. I booked a "15 truck for 2days and the storage following and it's been a total nightmare since. I booked online for "Immediate" Access I have not had immediate access yet. Someone has to assist me Every time the last 4 times I was there. Now I'm given a pin number to Access my unit. I first had a pin via online set up. That didn't work. I was given a card. That didn't work. The card was switched. It STILL didn't work. When I left that it was magically working. Returned yesterday and it wasn't accepted. Now I have a pin number again.. when I ask for assistance the staff are not detailed and seems they don't want to help. They are not too friendly nor are there smiles. Everyone spear angry or tired. The ONLY worker who was Awesome and Always smiling , and wear a name tag. is the maintenance worker Gwendolyn who was very helpful assisting me. I nominate her for the BEST employee. I cannot wait till I remove my belongings out of this storage I have to walk up to. It's no telling if I will have access when I arrive. I will Never use the storage online service. Ever. Nor at this facility. I will stick with the truck and motorcycle trailer as I have used in the past. This should be Free use of this storage after booking a truck for 2days and now the ongoing nightmare with this onine storage. I don't know what to expect when I return. I will be sending out a few emails after reading the fine prints this afternoon regarding this Experience. I need to know what am I paying for. And why am I still experiencing an issue which should have immediate access to. It's not being explained nor I being accommodated for this.

Évaluation :

5

Staff, service and location are all great. Champagne helped immensely and everyone at the location was friendly and attentive. The location itself is great with very competitive rates for the area.

Évaluation :

5

The staff was extremely helpful. I've never experienced such helpful and considerate customer service as I did when I was renting the storage unit and returning the equipment and this loctation.

Évaluation :

5

Great staff excellent service

Évaluation :

1

Esta gente no saben tratar a las personas no explican nada y más si no hablan el mismo idioma te lo ponen difícil y no buscan la manera de que entiendas solo quieren dinero y ya

Évaluation :

2

The helpfulness of the staff at this site was the only redeeming feature of our U-Haul storage rental. For unknown reasons our contract was cancelled and was a nightmare for us. We had to sign up for automatic withdrawal of payments several times. Also, we always had problems accessing our unit via the cryptic sign-in procedures. We always had to ask help at the office. We moved out in frustration.

Évaluation :

5

It was a good experience.

Évaluation :

4

This U-haul is under new management and what was already good got even better. The staff seems happier, more friendly and helpful. The floors were just repolished and look great. The units have always been clean, well lit and climate control is the way to go with storage.

Évaluation :

3

The people that work here are a hit or miss it wasn't the best experience at first . Because it was our first time there and we were kinda left guessing. But eventually they helped out and showed us. It was a very just okay experience.

Évaluation :

4

Wanted a 24 hour access storage but evidently to have access you need to pay more, Which was not disclosed before the contract.

Évaluation :

3

Inside the storage unit should have light.

Évaluation :

4

The unit itself had a couple of small items left behind from previous occupant and could use a light in the unit, but otherwise no complaints.

Évaluation :

5

Thank You, I had the storage for about 3 yrs, you guys were great and understanding. I recall about a yr ago my storage was about to go on auction and you guys help me I was able to pay the storage up to date I will never forget that, I had my mother personal items, she had passed away, and I was so scared I was going to loose her stuff. Once again thank you for everything

Évaluation :

5

Great location for anyone moving from Hoboken/Jersey City. Staff was friendly and the 24/7 access is convenient.

Évaluation :

4

The stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individuals

Évaluation :

3

There was no light at the storage. We couldn't see anything. Had to get a flashlight to look inside.

Évaluation :

3

Even though I went Friday 8/6/2021 to close it out. We still got charged for it and no one has returned our call or the money reimbursed. The staff seemed helpful and were nice but not happy I got for a storage unit I requested to close.

Évaluation :

1

The autopsy was not registered and had to call back. Overall bad customer service. Every time I call I have to wait between 10-25mins. The staff were not particularly helpful and the website tries to upsell all the extra materials in lengthy different screens.

Évaluation :

5

The manager and staff were very helpful and friendly. I am very happy with the service.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

Great service storage should be 24 hours !!

Évaluation :

1

Changed me what was left in my bank account on 5/24/2021 when the bill wasn’t even do yet so put me in negative because of other things still pending and so much more

Évaluation :

5

Keep up the good work

Évaluation :

5

The team overall was excellent and friend and helpful. Great job. I am a uhaul customer for life

Évaluation :

5

The customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.

Évaluation :

3

When I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn't happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.

Évaluation :

5

Storage size could be a bit bigger.

Évaluation :

4

Good service speaks for itself.

Évaluation :

1

Alex to get a raise he's a Firestarter associate to uhaul

Évaluation :

5

Overall a good experience.

Évaluation :

3

I found a ton of rat/mice droppings all over my stored furniture. This was very disappointing and disgusting. I would not recommend this U-Haul location to anyone as a result. Some of my furniture was damaged as a result.

Évaluation :

5

The main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.

Évaluation :

2

The clerk did not tell me my storage was on second floor. Another employee informed and there is no elevator to move personal property so I canceled my request. How can you not have an elevator in a storage facility. That makes no sense.

Évaluation :

4

Safe, secure. Exactly what you want.

Évaluation :

3

It was good. My key card for whatever reason kept not working but Khloe i think is her name with the red hair was awesome always helped me. And when i was having trouble with my ubox whatever she did worked because things was figured out with delivery the box to jersey city

Évaluation :

4

Thank you for secure my belongings and keeping them safe.

Évaluation :

1

Never knew what the price was constantly changing and staff never knew pricing. Poor customer experience I will never come back or recommend this facility. Poor billing practices no help during Pandemic horrible customer experience. The worst!!

Évaluation :

1

My card was charged and over drafted when I already moved out the month prior and my swipe card was returned. I don't appreciate this horrible service, especially when I have been using your storage facility for years.

Évaluation :