Customer Reviews for U-Haul Moving & Storage of Jonesboro at Flint River Rd

Évaluation :

5

The general manager was beyond helpful and professional

Évaluation :

3

I’m being charged for something that I didn’t do and for gas that was replaced, unsatisfied

Évaluation :

5

I actually regret having to move out. The new general manager is far easier to work with than the one in the past I had a very, very rood, unprofessional and just generally abrasive experiences with the previous general manager, which is unusual for me because I have frequent experience with both the morrow and the Eagles landing locations and I the staff and management were always for the most part of pleasant professional and responsive and because I was a frequent customer and was treated accordingly or they adjusted accordingly so I'm very much welcome the new general manager and when in the vicinity I will definitely, use Flint River again matter fact, the two people who came to help me have multiple children and multiple homes so I encourage them and anyone else to check in with the new general manager at U-Haul Kendrick Road

Évaluation :

1

U haul did not refund my money

Évaluation :

1

Customer service was with stern-looking unhappy face with an irritable attitude. The truck was old rickety, tires out of alignment, and wobbling with heavy vibrations when in motion. Steering wheel was so tight to make a turn appropriately.. It was an overall bad experience.

Évaluation :

5

After a bad experience with a truck rental last year, I was very skeptical about another rental. This location was absolutely perfect. Easy process!!! Thank you for making it an stress-free experience!!

Évaluation :

3

Went to pick up young lady was quiet and not really happy. She spent her time outside after checking us out with the van cleaner. Return at 5pm I called to ask if they could wait 10 minutes to ensure we returned appropriately, she said no you can use the app. Got there The close sign was up but the young lady was still in the store. She walked out 15 minutes after we arrived and said nothing. I had issues adding my return pictures as the app kept freezing. I texted the number on the door and no response. I understand you monopolize the market but there is more needed regarding customer service.

Évaluation :

5

Great customer service the staff was very nice and helpful.

Évaluation :

5

Rien

Évaluation :

1

Very rude never greeted us, was told to move the truck so it's easier for her but complicated for me. Then told me just leave it. I said I don't want to do that I'd rather you guys check in front of me. Then was told " it's my store " you can just leave it. I didn't and waited for her to disconnect trailer. Very rude and unprofessional!

Évaluation :

3

Be specific as to where equipment is located.

Évaluation :

2

The service is so bad at Flint River uploading information does not always go through which is a conflict

Évaluation :

5

Awesome job professional and friendly

Évaluation :

4

Service was good, the only thing is each time i went to the location, my gate code wouldn't work and i would have to go into office to see what code to use to get to my unit.

Évaluation :

3

Overall as a whole U-Haul provided me with ebverything needed as far as accessibility, however, don’t like the way you have to pay for a whole month of storaga as opposed to it being prorated.

Évaluation :

4

The truck was clean but the brakes made a strange sound when depressed. It didn't have any problems stopping but it was definitely some type of issue developing there. The employee was informed.

Évaluation :

2

The representative had a poor attitude. Also, the truck was parked on an incline, so once I left I saw there was less gas than what I saw that was registered when I agreed with it. Then I put much more than I even agreed was initially in there to insure there wouldn't be any additional gas charges. The representative still charged me for two gallons. Finally, I have been renting Uhauls for seemingly all of my adult life and this is the only time that the representative refused to accompany me during the check-in. Awful experience!!!

Évaluation :

5

Very nice and courteous service

Évaluation :

3

Everyone was friendly and helped with my rental. However, the pick up truck I rented was covered in ants. The whole time I did my delivery I was covered in ants.

Évaluation :

5

Sales person was very helpful and nice

Évaluation :

3

Customer service could be better. I went in the office because I was having problems with the app...no one was there....I stood in there for about 3 mins then left back out. The young man that was there attending to the trucks didn't acknowledge me or ask if i needed help. The young lady seemed to have an attitude when I asked questions. Overall I rented the truck but if I ever need U-Haul again...I won't use that location.

Évaluation :

2

When I arrive to pick up the truck it wasn't ready had to wait 40min for a truck because the previous customer was late. I was told that we will be accommodated for waiting $50. I think it's very unprofessional to promise a customer something and don't make it happen. The lady with the glasses in the front told me she will accommodate because it put me behind 40min. She also told me that the manager wasn't there to do it so I would have to wait to the next day well when I arrived she said the manager wasn't there. So I will not recommend anyone to rent from this location for the inconvenience and unprofessional to a paying customer.

Évaluation :

5

The staff manager Ms Williams has excellent customer service.She explained the rental truck contract of mileage and insurance very clear.Of course I will recommend my family and friends to U-Haul and moving of Jonesboro Flint River

Évaluation :

3

Some of my property was damaged by rodents.

Évaluation :

4

The internet signal is horrible. This is a big issue as you have to complete the verification process on your phone. I had to walk down the street for a signal. Per the management this is a know issue.

Évaluation :

5

Very satisfied

Évaluation :

5

More staff

Évaluation :

5

Excellent customer service. Very helpful. Quick and eat pickup and drop off.

Évaluation :

4

None at this time

Évaluation :

1

Self mobile pick up was horrible! The location is terrible, the truck is not maintained properly and the equipment is unavailable!

Évaluation :

3

Some of the staff didn't demonstrate good bedside manners, but end the end they all did their job well.

Évaluation :

2

When I arrived on time to pick up my reserved vehicle, I was a little surprised that only one person was working in the location. Of course, I had to wait because he was with a customer. It took us an hour and a half to get in the vehicle I reserved. I know people call out of work at the last moment, so I felt bad for the guy trying to keep up all alone. It was 90 degrees outside, and my family was waiting for me outside because the office was so small. The truck itself was rough, it was swept clean, but the steering wheel was filthy. I used three disinfectant wipes before they did not turn instantly greyish-black. The most irritating thing to me was that the low tire pressure kept flashing on the dash. I stopped twice to check them, they registered fine, but it was nerve-racking and worrisome. There were two employees present when I returned the vehicle and things went much faster.

Évaluation :

3

I've come here several times. The staff and store are great.

Évaluation :

5

Checking into app was difficult slow to response 12 mile 47. 20 dollars can be confusing to customers list additional fees may be required

Évaluation :

5

All is good

Évaluation :

1

The restrooms had not been cleaned or maintained, no tissues and had to use my own tissue.

Évaluation :

5

Both the employees that I encountered were great.

Évaluation :

5

Moved into his place that’s ,why he had such quick turn around…

Évaluation :

4

Lower your rates for long distance travel.

Évaluation :

3

I was billed for gas despite returning the meter to its original position. Additionally, I incurred charges for four extra miles, which were not acknowledged by U-Haul after they changed my pickup location, despite my driving the exact distance. The drop-off point conveniently had a gas station nearby, where I refueled. I urge you to uphold better standards of business integrity.

Évaluation :

4

The whole experience was great even the representative. They helped me when I got there…Thanks so much ..

Évaluation :

5

the prices have gotton way too high!!! 0,99 a mile is ridiculous on top of having to pay rental fees and still put gas in it 8s price gouging

Évaluation :

5

Thanks Ms Williams I also Thanks Ms Rhonda was Great too Sorry for my Emergency with family Thanks

Évaluation :

1

Very unprofessional!

Évaluation :

5

Did fantastic work

Évaluation :

1

It should be where you can access it if you need to go in and out 24 seven but other than that, it was good but my furniture and stuff had mold and mildew on it, and I didn’t know that it was you know you have the climate control if you invest in climate control to save the stuff that you have in storage will be a great access

Évaluation :

5

The staff was amazing. My move in and out was great. Respectful Friendly And Adrian was very helpful and understanding and fabulous I give 100 %

Évaluation :

3

Recommend adding some type of seating for customers waiting to be helped. When calling the local phone number, calls are forwarded to a national number.

Évaluation :

5

The team was great

Évaluation :

5

Excellent customer service

Évaluation :

5

Very nice location. Vehicles are always clean and runs well. Customer service is friendly and helpful.

Évaluation :

1

I was charged for gas in the U haul when I brought it back with the same level I picked it up a as. I was charged for safemove when I did not place this on my reservation. Terrible experience.

Évaluation :

5

I have no complaints

Évaluation :

5

The staff member that assist me with my rental was amazing. She was very professional and super helpful. She made the experience of renting from Uhaul stress free and enjoyable. She deserves a raise in pay.

Évaluation :

1

The person on duty (Robert A.) at the time I rented the truck did not go out and check the truck nor did he do a walk thru with me and the truck. The truck had not been washed or cleaned. He told me that he mostly rented the Chevrolet truck which was there but the dodge truck I was renting did go out much so he signed me up for the dodge. Saying he wanted to give the dodge some rental time. He said the rental amount would be 19,95 per day and 0,79 cents per mile. I asked if I could get the flat 7 day rate with the 750 miles included rate. I walked around the truck and did not see any dents but did see numerous places where the truck had scratches. This person did not give me any information labeling these scratches or indicate to me at all that all of these scratches are damages and that the scratches had been recorded as damage. When I returned the truck, another female person doing the intake is claiming that additional scratches are on the truck. One vertical and one horizontal both in the same area as a third scratch. All bunched together and that 2 are scratches were made by me and the third was already there.....her claim is that I should have reported all scratches on the truck. Her claim is that I should make sure that they are giving me a truck with no scratches or I will have to pay for scratches. That she should be able to just be lazy and not do a customer service walk thru and not give a customer service report of all the damages or scratches to the truck. I was the only person in the store when I rented the truck so its not because they were too busy. This is simply a poor case of customer service and customer care. Tim

Évaluation :

5

Verify drop off location exists and remove locations that don’t (Persistent Towing in Zebulon, GA)

Évaluation :

5

I do not have any improvements suggestions, but I would like to say that Rhonda customer service skills are excellent. She was very professional and courteous. I will highly recommend anyone to come to this location.

Évaluation :

5

Awesome service from start to finish! See you again!

Évaluation :

5

Very good management and staff . I would recommend that location to anyone. Thanks very much

Évaluation :

5

Excellent

Évaluation :

5

The staff was very friendly, kind and professional. Very helpful with the move in process. I would highly recommend this location to friends and family.

Évaluation :

5

Everything we great and smooth. They made the process easy and fast.

Évaluation :

5

Helpful and respectful.

Évaluation :

5

Everything has been excellent. Great service.

Évaluation :

4

Outstanding Service& Accessible, Thank u all for a wonderful-experience

Évaluation :

4

The staff was great. The customer service was excellent. The only issue was rats. There was rat droppings all over the furniture and my belongings. I did not see any preventive measures taken to keep rats out of the storage. I was very disappointed that no preventive measures taken and that I was not warned of this issue. This is my first time using a storage facility. The staff made the inconvenience more bearable and working with Rhonda McCormick to remove my items with lower fees made the difference.

Évaluation :

5

Very willing to help and friendly staff

Évaluation :

5

Very kind and patience with the customers very well appreciated

Évaluation :

1

I had problem with this facility the entire time I was renting. I only was able to get into my storage twice. O had to purchase a lock every time I came up there and I wasn't even a month behind. I just stopped coming and stopped paying. Worse experience I have had I a while. I'm also filing a lawsuit

Évaluation :

5

Excellent

Évaluation :

5

Great customer, service and experience

Évaluation :

5

Friendly and professional staff

Évaluation :

5

Thanks for the clean and secure area and storage very please.

Évaluation :

5

They were both extremely helpful and very friendly.

Évaluation :

5

Adrianne was very helpful she explained everything to me stop by step and offered all assistance if I needed her

Évaluation :

5

This is one of the most friendly places I have dealt with as far as storage is concerned.

Évaluation :

5

Good experience

Évaluation :

5

I loved this facility! Best one I've ever been too.

Évaluation :

5

They were great

Évaluation :

4

Great staff, friendly staff, Really good people at this u-haul company.

Évaluation :

4

Perimeter fence needs some work, office area needs better AC. Employee's were friendly but new ones need more training on systems.

Évaluation :

5

Friendly, Great attitude , very helpful, I give them a 10 overall that's how great they were Rhonda and George. Perfect 殺

Évaluation :

5

Everything went we'll they took good care of me I will recommend uhaul to everyone that need uhaul.

Évaluation :

5

Adrienne was EXCELLENT!!!!!! VERY KNOWLEDGEABLE AND PATIENT with any questions I had. I would definitely go back!!!

Évaluation :

5

Everything was great from customer service to the pricing

Évaluation :

3

I didn’t use the storage the whole month only 12 days , I should’ve had my fees prorated at least…

Évaluation :

5

The group there were very informative and helpful.

Évaluation :

3

Prices are decent , sizes of units are good, easy access to units. Could use some inside unit lighting. Unfortunately due to rodents my items were no longer any good or healthy to have. And precious memories were in there that were ruined.

Évaluation :

2

This store is slow, not enough staff

Évaluation :

5

Very Excellent Employee

Évaluation :

5

The service here is great‼️

Évaluation :

5

Manager and staff highly professional pleasant and nice not storing there at the moment I live in Philadelphia.But of I return to Atlanta it would only be there in Jonesboro trust and believe you have an excellent staff there I suggest you bonus or pay more and use them as a blue print for all your locations.

Évaluation :

5

Ronda and staff was awsome

Évaluation :

5

Rhonda and Andrea were GREAT!! Very knowledgeable and friendly.

Évaluation :

5

Very friendly staff. Clean storage unit. No problems at all. Great site.

Évaluation :

4

I was disappointed that I had to wait in line to get a lock because it was not inside my unit

Évaluation :

5

Everything has been great for the many years that I've rented many items.

Évaluation :

5

Rhonda was sooooooo helpful! Pleasant and great to work with!

Évaluation :

5

Very friendly and helpful

Évaluation :