Customer Reviews for U-Haul Moving & Storage of Jonesboro at Flint River Rd

1 435 évaluations

8640 Kendrick Rd   Jonesboro, GA 30238
(Right off I-85)

(770) 477-8037

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(770) 477-8037

8640 Kendrick Rd
Jonesboro, GA 30238
(Right off I-85)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Will refer to many people. A very professional environment. Merci

Brenda J.  |  Premières impressions 
Évaluation :
5

Great service and amazing location. Owner was easy to work with and quuck with my requests.

AHMAND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakia W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katrina P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherrie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRICE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIUS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANYA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray p.  |  Premières impressions 
Évaluation :
5

Thanks uhaul your the best!!!!!

Robert S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina M. 
Évaluation :
5

This location was very helpful and focus on customer service. The manager and the associates are always knowledgeable and helpful.

CARMELIA J. 
Évaluation :
5

Last person didn't clean the truck inside or the bdd of the truck

CRAIG J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
4

Trailer lights did not work on right (curb) side.

KEITH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY D. 
Évaluation :
1

The 10ft truck I rented smelled of garbage, resulting in me cutting my rental short. The general manager is acting like there is nothing she could do to resolve issue.. will not rent from them again

Travis A. 
Évaluation :
5

Stay excellent!!!

ISMAEL G. 
Évaluation :
5

Ms. Rhonda and KC are an amazing duo in office..KC was very attentive in speaking calmly to me even through my frustration and he said kind words to help me feel better..Ms.Rhonda was very nice,extremely helpful,and understanding to my situation.She made me feel great before leaving the office with a pleasant smile. You two are awesome and I will always recommend this location for service 殺殺

jasmine d.  |  Premières impressions 
Évaluation :
3

I had a lot of damaged furniture in my storage unit. The staff was nice and helpful in directing me in the right direction to file my claim.

Jessica H.  |  Expérience générale 
Évaluation :
5

The truck is in need of a little maintenance but either than that it's good.

Abigail A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDIANCE W. 
Évaluation :
1

I was offered an settlement and when I went to retrieve my things they snatched the settlement back n auctioned my belongings… ppl are going thrre so much during the pandemic and giving birth losing my father and now my things were pretty much stolen it’s really sad how ppl do others in need instead of listening or being any kind of sympathetic

Amber C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
2

Customer service was great ,but vehicle was outdated and an abomination. It chugged and putted all the way. I was also not fully compensated. It should be cheaper local move and was charged like a long distance move. 200 plus dollars for 60 miles is ridiculous.

JACQUELYN I. 
Évaluation :
1

Poor service and professionalism. My reservation was for 3:30p. When I got inside there was NO ONE inside. No customers or employees. I waited 15min b4 calling the customer service number, so that they could get someone inside. Finally a employee come in and starts helping people that came in after me. Says they came earlier that day etc. Ultimately I didnt get my rental until 4:30 a whole hour later. I was there for 1 whole hour and was late to where I had to be.

KEONDRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith r.  |  Premières impressions 
Évaluation :
1

The lady in the store intentionally tried to charge me. She didn't tell me where to put the key. I left the key in the truck. And she called me in the morning and told me she want charge my card for $20. I refused.

KODJO K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND T. 
Évaluation :
5

I went to three different locations. I reserved a truck three weeks before date. I received an email telling me to pick truck in lovejoy Ga at 9am. I arrived at lovejoy location at 8:45am and was told to go to Fayetteville location. So I drove to Fayetteville location after speaking with phone rep as well. Fayetteville location was closed and uhaul app wasn't working and kept telling me to return back at 11am.I was very unhappy.I was three hours late for my reservation for a truck at 9am. This was very bad and poor service.

THEKIELA M. 
Évaluation :
5

The only thing I would I approve it having more workers it took forever for me to get the truck , and took time away from the me

J'QUAYA C. 
Évaluation :
3

Price kept increasing.

EMILY L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DERRICKR W.  |  Expérience générale 
Évaluation :
4

The experience was good.... continue doing what you doing.

DESMOND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor B. 
Évaluation :
4

Have truck available for appointment time

APRIL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMIE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIA B. 
Évaluation :
1

Tire pressure was low from the beginning on all tires when it was said to be checked that morning very poor

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KETMANY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur M. 
Évaluation :
2

I'm not understanding how I got charged so much when I didn't use the truck for the full four hours. I brought it back with two hours to spare. I didn't go maybe 4 miles out of the 20. I put gas in the truck and still got charged for fuel. The defrost didn't work. This is beyond crazy. I barely used the gas. The needle was right back where it was when I rented the truck. I traveled right down the street. No way I should have been charged for fuel!

SHEILA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Desyrle B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tiara J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC F. 
Évaluation :
5

The truck and windows were very dirty.

BETTY K. 
Évaluation :
3

Service rep was rude and definitely not interested in good customer service. The person servicing the truck went above and beyond and was great.

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artisha J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHUC L. 
Évaluation :
1

Manager Rhonda was very impatient, unprofessional and nasty. She did not even honor the reservation guarantee after giving me my rental over 2hrs late. Her and her employee lied about not having the key to the truck meanwhile they had given my rental to another customer. Terrible service with her and uhaul customer service it self

Tiffany B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA A. 
Évaluation :
1

Was overcharged for mileage representative never came to verify miles told me she would send me a link to verify miles never got and verification link I took a video of the mileage the moment I left and realized it wasn't the same as the agreement and was told my video doesn't matter even though it proves she is lying and falsely upcharging for miles and keeping the difference

ISIAH D. 
Évaluation :
1

Rhonda McCormick has terrible customer service & is a BAD representation for uhaul!! She not only lied to me saying I came in requested an extra dolly that was NO WHERE TO BE FOUND ON MY BILL TO SHOW RECORD I SIGNED FOR THAT but she even went as far as telling me the customer that she wasn't going to fix my bill asap just as she quickly sent it out. She is definitely doing fraudulent activity. But it doesn't stop there while on the phone with her explaining to her why she needs to change this asap, she hangs up in my face! When I called back she told the dude, tell her leave me a message. WHICH I CAN HEAR HER SAY THIS! Instead of her rectifying the problem that didn't add up from the jump, she added more fuel to the fire with her bad attitude & ghetto behavior. I actually went up there to talk to her & she told the man to tell me to wait a second but was running from me trying not to talk to me & Im the customer with the messed up bill. I told her over the phone run the cameras back, when I went up there just did just what she said she couldn't get done that day. Make that make sense please. This lady is terrible, my father is the superintendent of that county… I'm about 5 seconds away from blasting this situation & adding fuel to the fire with media! Get a better manager!!!

JEHLON B. 
Évaluation :
5

Nothing! It was fast & easy.

BRANDON B. 
Évaluation :
5

I love pick up truck I don't have one that just really made me want one

CEDRIC G. 
Évaluation :
5

Thank you so much 💓

SABRINA L.  |  Expérience générale 
Évaluation :
1

This location has faulty technology and will end up finding fees to take your deposit. I had to call the police, however my issue was not resolved because the cops took to long. This location is not attempting to work with you or correct the problem. They are there to justify their charges and take your money. They may say they are charging 19 for the truck however there is An additional 19 they take out as a lease fee

JAMEL T. 
Évaluation :
3

The truck was empty when I first got it and the oil light was on the truck was running rough over all it was a roughy experience

MARQUAVIUS W. 
Évaluation :
5

Truck was in good condition and clean. Pickup and drop off was very easy

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy W.  |  Premières impressions 
Évaluation :
5

Nothing because it was very good if all location did I rent U-Haul from would like you and your ujola and you won then I'm Old National Highway is very very good thank you very much for your kindness and professional wait this you did thanks

J B F. 
Évaluation :
5

Associate who ensured the hitch was correctly installed was extremely helpful and thorough!

JEREMY M. 
Évaluation :
1

Want be a next time done with Uhaul

STEVE P. 
Évaluation :
2

Better Communication

MORRIS M. 
Évaluation :
3

The vehicle could have been swept. The AC did not work and I had to switch to Max AC for the AC to work. The truck did not have cruise control. I was doing a 450 mile trip and without cruise control the need to push the accelerator pedal continuously was painful.

Gamini B. 
Évaluation :
5

The truck we initially got was not working properly. I'm rating 5 stars because they exchanged trucks for me without hesitation and were very apologetic for the issue. Even though I had to come back to change out trucks their customer service was excellent.

PAMELA R. 
Évaluation :
5

Wanda was very friendly which made the experience great!!!

Sheila W. 
Évaluation :
3

Be a little more detailed with the cleaning of the trucks. The truck we rented had a pest control issue, there were ants inside & outside of the truck. Not jus from maybe being parked underneath a tree...they were all over & once we killed & sprayed more would come out...the day of the return therefore ants outside & inside the console of the truck. We only used for 24hrs

Remeaka C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBONY W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FA'SHAUNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim R. 
Évaluation :
3

Van check engine light was on when I picked up the van. Van did stall out on me. The van needs maintenance asap

Arnita E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wist J. 
Évaluation :
5

Always professional and kind at this location!!! Ultimate customer service

Carole T. 
Évaluation :
5

Service was excellent! Keep it up!

HAROLD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
4

Very well run location, all of the employees were very helpful and respectful to me as a customer

Truth P. 
Évaluation :
5

Staff was professional and courteous.

ALBERT L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dwayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reed M. 
Évaluation :
4

Keep up the good customer service continue to make customers feel welcome

SONJA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMONA G. 
Évaluation :
1

Be more respectful. Chris is rude af! He hung up on me during our conversation about the gas not being recorded correctly on my contract correctly and that I did not receive the text to check vehicle until 15 mins after I left when I wasn't informed that I would be receiving that to check the truck! The process wasn't even explained to me! It was a rush process cuz they were busy! I ain't like that!! I hope they're not my last resort again! I'll go to Penske or budget before I pay for services through them AGAIN!!

Arnez P. 
Évaluation :
5

You should be able to reserve for more 24 Hours...

MARK O. 
Évaluation :
1

Called and informed of extended delay. Employee took key for rental truck, but yet didn't get checked in. Got a call saying Where is the truck because vehicle wasn't returned when clearly didn't have the truck. Than was charged an extra 60 something for something that wasn't made clear before hand pertaining to gas fill up fee. Pointed it out and was responded with a smart remark. Gave the same energy back than employee got mad said to take it up with legal. I look forward to response from corporate. Worst customer service for truck that door was stuck when getting it in the first place. Wasn't walked out shown walked through nothing. Would not recommend to anyone.

JACQUELINE T. 
Évaluation :
4

The representative was extremely personable and helpful. I rented from this location once before and received excellent service both times.

JANIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell B. 
Évaluation :
5

The front desk associate who assisted us was very friendly and attentive. The entire rental process went smoothly.

Ra'Niqua L. 
Évaluation :
5

Nothing different.

ROOSEVELT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN N. 
Évaluation :
5

Excellent service!!

THOMAS R. 
Évaluation :
5

My experience was PERFECT! There is nothing that could be improved!

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWINNA D. 
Évaluation :
5

Just keep doing what you are doing! I had a few concerns but Ronda was amazing! If I could give a 10 star rating, I Would!

Jelisa P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DERRICK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAMEEKA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAjae G. 
Évaluation :
5

Too congested inside store

STEPHANIE L. 
Évaluation :
5

The customer services was excellent very professional and nice

ANNIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney M. 
Évaluation :
5

I use this UHAUL area all the time. Then are clean, respectful, and quick.

Monique D. 
Évaluation :
3

Had to wait for my vehicle after coming in early

Markeith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricki H. 
Évaluation :
4

The manager (female) on 6/22/2019 was extremely helpful and polite.

TRINIA G.  |  Premières impressions 
Évaluation :
5

I would recommend then to anyone. They did an awesome job.

Chanel F.  |  Premières impressions 
Évaluation :
5

The staff was very nice and everything was explained they really care about their customers.I would recommend this site to others thanks for being FRIENDLY.

Rhonda C.  |  Premières impressions 
Évaluation :
5

Love the manager

John M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marvet W.  |  Premières impressions 
Évaluation :
5

Customer Service was awesome especially with Ms. Rhonda.

Marvin B.  |  Premières impressions 
Évaluation :
2

My access code was given to me online and it did not work. I contacted the person with her cell phone number on the door(it was around 8 or 9). She proceeded to tell me there was nothing she could do and i had to figure out something. I understood they were closed but she provided her cell phone number like she would assist if there was a problem. She was unwilling to assist.

Giselle S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REX D.  |  Premières impressions 
Évaluation :
3

I had a reservation for my storage unit that was not honored. I ended up having to get a larger unit and paying more. I was not happy. Everything else was excellent

Tashia T.  |  Premières impressions 
Évaluation :
5

Their advertised prices are Straightforward and Honest, no etra fee for this thing or that. The staff is Friendly, Helpful, and Respectful. The Grounds and Units are Clean and Well Maintained! I am Extremely Happy with my experience ! I would Recommend Uhaul Moving and Storage over the rest!

silena E.  |  Premières impressions 
Évaluation :
5

Miss Rwanda was very helpful great personality and respectful I will recommend anyone to go to her

ABUBAKAR M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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  • Icône de fournitures de déménagement
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