Évaluations des clients U-Haul Moving & Storage of Jonesboro at Flint River Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Jonesboro at Flint River Rd

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Janet W. le

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Amazing customer service. Thank you so much Rhonda!

Melony G. le

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I originally had a one (1) day reservation with your Riverdale, GA location. I called the Riverdale location to see if I could change to a two (2) day rental and found out that whoever took my reservation put me down as a four (4) hour rental only and now the vehicle wasn't available. The young lady helped find another location (Kendricks). However, when I arrived at the Kendricks location the computers weren't working so both employees had to call two (2) separate people to help. Then, they gave me a contract for a truck instead of a cargo van, once they realized that we had to start the process over with computers that wouldn't work and they had to call the whoever they originally called the first time. Once that was resolved I received paperwork for a cargo van however they gave me a contract for a cargo van that they didn't have a key for. Once again on the phone with whoever they had to call the previous two (2) times. An hour later I finally received my vehicle.

Stephen S. le

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A better tutorial on hooking up & unhooking trailers

Lamanaca M. le

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Air Conditioning would improve the service.

Gina A. le

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This location is very convenient, the staff was very friendly and helpful. Elijah was professional and very helpful.

George S. le

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Le client n'a pas laissé de commentaire.

SHAWN W. le

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This location was very professional and helpful. Unfortunately it was the third location I had to go to for my reservation.The other 2 locations were sketchy at best and couldn't fulfill my reservation. If I was U Haul I would be more selective on who put my Business name on their building.

Kimmy W. le

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September 29, 2019 Stop the rude, prejudice and disrespectful female owner from having any direct dealings with potential U-Haul renters. She is time most vile individual that I have ever encountered in any retail establishment. She has 'NO' customer service skills ... Period!!! Additionally, and during the horrible rental process, this store has the most stringent, bias, and over-the-top rental procedures that I have ever experienced at a U-Haul store. The Manager requires Customer's to physically call their listed contacts and if that person does not answer the phone (for whatever reason) you have to replace that number with someone who is available. This process was NEVER required of me at any other U Haul store. Renting U Haul equipment or storage space at this store is similar to being booked and processed at a City Jail. It is so demeaning, offensive and probably motivated by ethnic demographics. This process would never be accepted in thriving metro Atlanta communities such as Buckhead, Sandy Springs, mid-town Atlanta, Kirkwood, Johns Creek, etc. I actually CANCELLED the 10x10 storage that I had planned to rent at this particular store because of the RUDE, lazy (she lied about having already cleaned the truck that I rented, and slammed the truck door when I truthfully said the truck was not clean because of ashes and what looked like soda or coffee stains in the console, which was later cleaned by one of her (new) African American male employees who said he was from Pennsylvania) and disrespectful female owner. I would NEVER step foot back on the property of this particular store. It was an absolutely horrible experience that I will never forget.

Eva T. le

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Le client n'a pas laissé de commentaire.

Merita T. le

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Just keep doing what they doing

Alexander R. le

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The truck was on very bad shape

HELEN L. le

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The staff went above and beyond to meet my needs during a time of personal chaos. I value their patience and professionalism.

milka P. le

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I cannot say enough about Christina and Jason Ethridge, they truly provided excellent customer service and were thorough in explaining my options after I’d had a frustrating morning looking for a truck. They get a full 5 out of 5 stars!!!!! Thank you Christina and Jason!

Joyce W. le

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No

Japhat N. le

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Customer service, had a horrible experience with the lady who attended to me

Daquam M. le

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Staff failed to clarify the amount of trip until after later payment was deducted 2days after usage

rachel R. le

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When I checked in with the gentleman working the morning shift, they were pleasant and informative. The gentleman that were there when I returned was a bit overwhelmed and had no customer service mannerisms as in my apologies for the wait or maam i would suggest you refill the tank because its cheaper that route. no he just said you gotta pay 40 dollars since you didnt refill the tank. sorry. ugh the ignorance. he didnt even know how to ring me out

Merita T. le

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Train your assist management to not to be so aggressive on the phone with customers nor in person. The location I were at the men's were great the female had issues an that not good for business owe who have U-Haul truck. All thank go out to the man who work there great job.

Jonathan T. le

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Le client n'a pas laissé de commentaire.

Fatimat H. le

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The truck is not well maintained and customer service is poor

Annie S. le

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Qne lady were very rude on the phone last month. When I called to make a payment. My answer would have been Excellent until she did that I choose average.

Willie B. le

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Le client n'a pas laissé de commentaire.

Donnell S. le

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Le client n'a pas laissé de commentaire.

Sean A. le

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Everything was perfect and fast

regina B. le

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The guys that work at this location was very helpful and wonderful customer service,but the lady that works there also has really bad attitude it is so bad that I would wait in a long line just to be serve by someone else.

FELICIE MARIE L. le

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Le client n'a pas laissé de commentaire.

Rachel F. le

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Le client n'a pas laissé de commentaire.

Ronnie W. le

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More staff

Jeannett G. le

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The experience went so much smoother than it used to. Especially the checking the van back in. I am impressed.

Kira F. le

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Awesome people and service!

Lamanaca M. le

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I just wanted to write this review because I love great customer service Christina is an Ace she is very professional and her job knowledge is superb. I rented a uhaul and got a storage unit. The service I received from all staff was consistent and "wow"! Thanks bunches you made a cumbersome task bearable. And last but not least they are military friendly!

Taisha L. le

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Terrible customer service. If you ask "why" anything or "Are you the Supervisor" The big lady with dark hair has an immediate displayed attitude and will slam the general managers card on the desk/ counter and ask you to leave even being calm speaking to her. Other employees will try to explain to the customer and as soon as the employee wuth dreads start talking, she said " NO, she has to leave. " She was so rude, another customer was turned off and left as well. How is she working customer service??! I will continue to tellpeople to never patronize this location because the woman is obviously racist. I am very educated and well recognized and rewarded 5 star customer service representative at my job, so she must have been intimidated by how professional and knowledgeable I am. That's a shame. Never ever again!!

Mary B. le

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Le client n'a pas laissé de commentaire.

CHARLOTTE P. le

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Great staff

George S. le

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Le client n'a pas laissé de commentaire.

Charles A. le

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Le client n'a pas laissé de commentaire.

Kamal G. le

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Everyone was nice and friendly!!!! They were accommodating and worked quickly. The truck drove smooth and was very clean, great prices.I would definitely recommend going to this uhaul.

Muhammad J. le

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I paid up months ahead oh my storage unit and end up moving out 1 month in advanced with no money back and I was constantly call two come back and clean or they would charge me $50 to clean the unit

Melissa C. le

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great customer service and explaining the agreements and charges

Dejah S. le

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No complaints, always accommodating with me living out of state .

robert d. le

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Customer service was horrible

Toni Lynn (Robin) T. le

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Great staff. Thank You

Cassie K. le

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Amazing service. Convent

Frances C. le

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Jason is by far the most accommodating manager ever. He has been exceptionally kind and made the time I used the storage unit a pleasant experience. If I need to rent again, it will be here.

Joseph M. le

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It was good experience.

Stanley R. le

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Josh is a professional. His attitude towards quality customer service is exemplary. He accommodated my needs in a cheerful manner. I would highly recommend his facility to anyone.

Monique L. le

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Great staff

roshan c. le

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Jason and the young lady that works there are very friendly and take theyre job very serious and everytime i’ve had an encounter with them theyre working hard helping customers..they deserve a raise!!

CHRIS S. le

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The employee that take my business was not good at all. And i will moving my things out by next month

selika t. le

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The manager, Jason is amazing. My son was recently killed and his photos was in storage. I couldn't pay right away but Jason gave me an opportunity to retrieve my son's pictures and important papers.

Keosha S K. le

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Staff was rude at all times!!!! Especially Christina she has a nasty attitude.my stuff had feces on it and mold.

Kevin B. le

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This facility had bad customer service. I have never experienced bad service from any other uhaul storage facility. They were short with, us acted annoyed when ask to check prices and or switch reserv

steve s. le

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I think they should get a tremendous raise based on their experience based on their people skills based on their operational skills and based on the initiative to help customer.

DERON H. le

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The woman that works there is absolutely horrible and rude. I can’t believe she is allowed to work there they way she talks to customers. I will never come back there again as long as she’s working.

DEXTER T. le

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For 4 yrs we use this facility they made great upgrades.Sometime the staff tone is not as professional as you would like but when dealing with the public you must maintain that Would use again

april j. le

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Great customer service and a wonderful facility. They made my move easy.

nakeya j. le

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The Guys hygiene at the counter was beyond disgusting. He was very slow, too talkative, & he was wearing glasses but it seemed as though he couldn’t see at all.

MARGARET W. le

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good renting from you all

TERESA A. le

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I had a problem signing contract that says you can take storage fees and additional charges out of my account any time of the month you want. I tried to amend to continue, but the answer was no.

kohaleth k. le

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I would never rent another storage unit from that facility under Christina watch very disrespectful and nasty. I am a local U-Haul dealership and I’m very disappointed in the attitude staff have.

NICOLE S. le

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My property was vandalized by staff, I reported this to headquarters and got no results.