My original order was cancelled without communication. The customer representative lied and said another truck will be available at 5 pm after cancelling my order without any prior communication. They didn't offer any discount or promotion for the inconvenience. The truck was then scheduled for the next day at 7am which I didn't agree to. I will never go back to this location.
Amber M.Customer Reviews for U-Haul Moving & Storage of Jonesboro
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck was damaged
THOMAS M.The staff was great and were very knowledgeable every one.....
curry R.The store manager was very friendly and helpful!
KEITH J.I had issues with the key release from the lock box. The lady on duty was really helpful to assist getting it free. Moving is stressful and having issues with the lock was not something I wanted to deal with that day.
Alecia S.Excellent service à la clientèle
Latia W.Excellent service. You guys need to purchase new trucks .
Justin T.We've been renting from this location for 20 years for our various businesses. Always Excellent service and Professionalism. Lekan Parsons Fervent Ventures LLC
KEVIN P.The 2 workers were very friendly.
Monica C.Aucun
Travis G.Service was grea, people were vry helpful.
gary R.Customer service was wonderful
Evelyn D.Very nice Staff...
William P.You don't need to improve anything cause y'all service quick everyone was nice.
ARNESHEWA M.Great staff!
Grover W.Hire more help for your employees. However , the young man that helped me was nothing short of amazing. Although he needed help, he was polite, attentive, multitasked, and made sure each customer was taken care of. Thank you young man for having patience and for assisting multiple people while having great customer service under pressure. I hope you guys appreciate him. I appreciate people like you. Merci
Latresa W.Customer services was excellent and I would highly recommend this U haul location to family and friends
Angela C. | Expérience généraleAccessible to a hand dolly on the truck
WANDA A.The young man was such a well needed breath of fresh air as he greeted me with a smile. My truck wasn't there so he suggested Alternatives and was very fast, professional and I could tell he enjoyed his job. It's about time cause customer service had gone to a sad place. Thxs uhaul my experience was great!
Valerie S.Service was excellent
Kenneth F.Good customer service
Samantha H.Excellent customer service. Thx a lot U-Haul on Battle Creek Rd.
antoine E.My experience was great! Customer service was superb! I wish there was a different policy for a security deposit. I was billed $160 for a bill that only ended up being $64. I am a single mother moving my young children to a new home. The problem was how long it took to reimburse the amount I was overcharged. I needed every penny of my money that day.
Miss W.Train other locations with better communication skills, which sometimes produces better customer service.
Tracy J.I'm a Navy veteran who is on a disability income and I have been on Medicare and medicaid since 2007 and I live by myself and I have been hurting financially since I was rear-ended by an 18 wheel tractor trailer
william B.Friendly, courteous, professional customer service.
LINDA S.Aucun
mu R.There needs to be better communication. My husband dropped the truck off 15 min prior to the time it was expected to be returned. The employee that was cleaning the vehicles said to leave the truck there and he didnt have to go in. 40 minutes after the truck was due back I had a missed call from Uhaul. The next day I had a missed call from Uhaul. I called back, the gentleman asked if I returned the truck. I said yes. He asked if it was this location. I said yes. Then he went to check the inventory he said ok I see the truck. An hour later the night shift manager called and aaid was I going to return the truck! I told him once they cleared that up to give me a call. No one has returned my call
Jacoya O.Kevon Smith was very helpful, I didn't know how to return the truck without assistance. And Kevon helped me return my truck and get my receipt. I will recommend this site, and I will be using this site again.
Tammy M.Great...
Fernando A.Visual diagram of the interior that includes the distance between the hump between the wheel wells. I was a little unsure of the interior measurements on the website when I saw those humps looking at the van at the U-Haul store.
Jerushia G.Great service on my return Uhaul has a lotta people really understand how trying moving is I was dealt with with genuine empathy … love the gentleman's skills
ralph L.I saw nothing to improve, I arrived an hour early and was greeted by a outstanding staff. They worked with me and took me early my work was completed before the scheduled time.
robert G.Best customer service I have experienced at any uhaul location. I was serviced quickly. The staff is very kind and informative.
Shadre B.The staff spirit and relationships with me was impeccable. Ms. Domenisha was great
Willie G. | Expérience généraleDidn't like the late fees.
Jessica R. | Expérience généraleIt’s been a smooth 11 months and I’m glad it was set up for my convenience
Niasia S. | Expérience généraleNothing I think you guys did an excellent job very polite and very good service
LENA P.Keep up the good work
Demarcius F.I've been renting/buying boxes and etc for years and years from this location (19-41, Battercreek Jonesboro, Ga). I really like the location a lot!…..GREAT CUSTOMER SERVICE ALL THE TIME!…..JOB WELL DONE!…Keep up the good work!
Charlene P.Staff was friendly and knowledgeable.
Rolland W.This Uhaul has exceptional service. Helpful friendly staff and great rates. I will def do business with this Uhaul again.
Jakolia C. | Expérience généraleThe Staff was very friendly. They knew their Job well! Keep up the good work!
CLYDE R.Great experience in store, not so much on the phone with customer service though. The lady at the store didn't fix the problem but she explained it way better than customer service did. I would recommend going in store rather than calling the random customer service number, it's not very helpful.
Ashley C. | Premières impressionsKeep on doing all the good customer service U do
charley J.The truck we had needs maintaining
Tavia T.Everyone was professional friendly and very helpful from the day I made reservations to the day I picked up the trailer Friday.
Jessie D.Keep the same customer service, they were greated.
Ronald C.You all charged me a extra day when I turned the truck back in the same day and said that I didn't put the gas back in the truck which I put gas in the truck. It's fraud that you all are doing to get extra money. Saying I used three gallons of the gas but only went 16 miles
Marley G.The lady who helped me today was super nice !
Amber D.I think you'll should keep extra follies for the people who rents you'll big trucks that people who have too a lot of furniture and stuff
Aaliyah V.The email after paying on-line for storage was received. It said that I can start moving in as early as 5am for the location well I got there at 5 am and location didnt open up until about 10 minutes after 7am. So i think the email about moving in need to be fixed because this location dont allow until they open the office at 7am. I also arrive one day to move in more things around 6:50pm and was told that storage is closed 15 minutes before office closes and that wasnt communicated either. But he opened up and let me put my things in storage took all but like 3minutes. Better communication is needed.
Felicia B. | Online Move InFirst Lady was nice second Lady was nasty
torrence e. | Premières impressionsThe ladys were very helpful .
andre t. | Premières impressionsNasty And Dirty. Those Bends Need To Be Redone. And I Did Not Get My One Month Free. She Charged Me. I Came From Denver To Atlanta. A Huge Disappointment. My Clothes Came Out Smelling Like Mildew. Horrible.
rex s. | Expérience généraleStaff at this Uhaul in Jonesboro Ga. Are always polite and professional. They are willing to find the best deal for whatever storage or moving needs I have and do not try to sale me things I don't need just for profit. I feel content and satisfied after doing business with Uhaul, that I am spending my money the best way and got the most I could get. I appreciate that bc I work hard and it takes every dollar to stay current and provide for me and my son. I will def continue doing business with Uhaul and referring my friends and family to do the same.
Jakolia C. | Premières impressionsFaculty may want to consider staying open later for its customers as some of us need to access our items after 7:pm during the week
Michele M. | Expérience généraleUhaul kept going up on rent.and my unit leaked and ruined my pitures of my 3 sons and family pitures.even the art work that is very cinamential.they even charged 25 for being a few hours past due on storage.they told me it's up to the computer how much to charge.i rented it for right near 5 years.and was never late,and sometimes I would pay it early.
Evelyn C. | Expérience généraleThe First Two young ladies I dealt with between the hours of 11am to 2pm was very helpful but when I came back to check out the Gentalmen on night was rude
Tameka L. | Expérience généraleThe Staff was/is A-1! Thank you
LaNekra O. | Premières impressionsThey have so much empathy
Tameka L. | Online Move InVery friendly, helpful and caring staff.
DERREYL B. | Expérience généraleTHE PLACE NEED MORE LIGHTS ON THE OUTSIDE. ALSO THE FACILITY ACESS HOURS ARE NOT CONVENIENT @ALL NEED TO EXTEND THE HOURS OF ACESS.
YEWANDE O. | Expérience généraleTara road was great employees
SHARALLE F. | Expérience généraleLocker was to move to another location in the area and did not happen.
Michael T. | Premières impressionsBecause it worked for me.
SHARON G. | Premières impressionsI never received the call about the exchange for a locker
Michael T. | Expérience généraleThe male at the store was very rude. They didn't have me a uhaul when I got there. I had to drive a damaged uhaul which was pulling g to the left. It is 3 holes in my unit they were there before I moved in. I have pictures. The guy that checked us in was wonderful! He helped me and understood my concerns.
Adrian S. | Premières impressionsI was told the unit was available. When I got there I was told it's not after I made a reservation. And because I needed a unit I had to pay more for more pace then I needed
Albert J. | Expérience généraleStaff really nice and helpful.
LINDA R. | Premières impressionsThe only issue I had was that it was always hot in the storage if it’s climate control then why always hot
Katrina C. | Expérience généraleAccess hours could be later than the 1900 that the store closes. Afterall you do need a swipe card for access.
Glenn E. | Expérience généraleThe staff was very helpful and accommodating! It really made the transition that much easier!
Wendy B. | Premières impressionsThanks for your support your staff is outstanding
James S. | Expérience généraleThe staff was nice, friendly and knowledgeable. They were always willing to help. Everyone was pleasant and likes their job. The Manager takes car me of business, customers and the employees. My say was excellent and had no issues.
ANGELIA B. | Expérience généraleI can’t say enough about Kevon and Doneesha went above and beyond!
McKenzie H. | Premières impressionsStaff was always helpful when help was warranted. Overall experience with this facility was adequate.
Fatima F. | Expérience généraleKeep up the good work
daniel r. | Expérience généraleIt would be nice if it was longer hours on a Sunday for you to get to your storage unit
Marilyn F. | Premières impressionsStaff was Awesome
MONICA C. | Premières impressionsI would highly recommend this facility to my family and friends. The staff was very friendly and courteous and the unit was well lit and clean
angela c. | Expérience généraleStaff was very friendly and accommodating. I have a storage at another place that I'm merging this one into. It's quiet a bit larger than this one. Wish I had come here first years ago. I'm moving back into a house this year, with my grandson, which means I won't be wasting extra money. Thank you Staff
KAY J. | Expérience généraleGreat service
cedric g. | Premières impressionsI was able to access my unit at anytime. Staff was always courteous and helpful. My belongings was stored for over 2 years in a outside unit and there was no rodent, bugs or water damage to my belongings. The price was reasonable. I would recommend this Uhaul to others.
Vernice H. | Expérience généraleGoing to miss them. Except for the new guy that don’t seem to know how to address elder blacks.
david W. | Expérience généraleYour Mgr was great at the time I was there.
Avrietta P. | Premières impressionsThe manager there is very rude . And any time you talk to someone who says my facility ...and they don't own it ...you already know what you're going to get. There are several times that I called I stayed on hold more than 15 minutes and there has been times that I have called and that was a lot of horseplay and profanity in the background. I was not happy at all at this location.
SHALUNDA M. | Expérience généraleI really appreciate all the help I received from Doneesha. She provide excellent customer service!
April J. | Expérience généraleGreat customer service to
LARRY J. | Premières impressionsVery knowledgeable
Martha G. | Premières impressionsThey charge me 50 dollars for taking off my lock with a hammer. The employee could have let me use the hammer and take my lock off . Then they didn't want to give me a r eceipt.
SARAH B. | Expérience généraleHour of Operation on Sunday should be until 7pm in my humble opinion. Merci.
Rodrick H. | Premières impressionsManager & worker Kevon provide exceptional Customer Service. This feedback is given lightly. Former Customer Service/Human Resources Manager
MARIE J. | Premières impressionsI believe his name was Kyon very professional young man very helpful at the Battle Creek store in Georgia
LATONYA M. | Premières impressionsI have been with U-Haul Jonesboro since 2013. I have had the best service and vehicle use for business and family. Never a issue or concern. I was always provided the transportation and equipment, which allowed me to service my clients in a professional and proficient manner
Luther H. | Expérience généraleEverything was great!
john h. | Expérience généraleCustomer service always great. Not happy that the unit has a big hole in the wall and a rodent box in it. I should have been told about that. I got the last unit and it was 9p when I needed to move my things into it. I hope and pray nothing gets into my things the two weeks my things will be in the storage unit.
Kimberly R. | Online Move InI PURCHASED UNIT #2408 ON WEDNESDAY 21st of July I tried to move some things in my storage on Saturday 24th of July my gate access key didn't work I was stuck behind the gate and couldn't get out for three hours I called customer service I was on hold for 50 minutes they finally gave me a code to open the gate so that I can get out the very next morning I went back to to storage unit still my key wouldn't work I went to the front office and was told that an employee there had sold the storage unit that I purchased on Wednesday 21st of July to a Michael Wilson I was very disappointed because I had a delivery of a bedroom set that was supposed to be delivered on Saturday but the delivery driver called in sick thank God or they would've been delivery to a storage unit that an employee sold to someone else that was supposed to have been my unit!! THE STORE MANAGER KEVON SMITH GAVE ME A LARGER UNIT FOR THE PRICE OF THE SMALLER UNIT THAT AN EMPLOYEE GAVE TO SOMEONE ELSE TO FOR THE INCONVENIENCE WHICH WAS NICE BUT I STILL WASN'T SATISFIED WITH THAT UNIT BECAUSE ITS UPSTAIRS THE FLOORS ATE WOOD AND LOOKS AS IF THE FLOORS OPEN UP AND SOMEONE CAN ENTER MY UNIT FROM THE UNIT UNDERNEATH AND STEAL MY THINGS!!! THANK U CATINA CRAWFORD
Catina C. | Premières impressionsI have had my storage unit for several years and I am never late due to my account being on auto pay. Recently I had several fraud transactions on my bank account, and I was forced to cancel my card. Through the process of protecting myself, I didn't realize Uhaul was one of accounts connected to my card, and would be affected until I received a letter informing me. I called the location, and spoke to a lady that was very rude and unprofessional. She spoke over me and when I corrected her pronunciation of my name she mocked me. I also asked her about waiving my fees and she informed me that they would have needed to know in advance about my situation. I asked " so I needed to let you know in advance that someone would be committing fraud on my account?" I asked her for the Store Manager or customer service. She said she would transfer me to customer service, but I somehow got the Morrow location instead. The lady at the Morrow location successfully transferred me to customer service, but I was hold for an hour. The Jonesboro location need a lot of work on their customer service. During the time I have had my Uhaul storage, I have been locked in the storage facility by the staff, the restroom is always filthy, verbally attacked by a staff member for a delinquent account that was not mine, and now this. If you didn't include the people in this process , I would recommend Uhaul to my friends and family.
Shanika G. | Premières impressionsSuper nice plp
LUIS R. | Premières impressionsThe lady who helped me was so awesome And professional really good at what she do she definitely needs to be a manager or maybe even a general manager awesome Service thank you so much
Patisa F. | Premières impressionsAll my things molded and I do mean everything
shontaye o. | Expérience généraleThe entire team lacks professionalism, empathy, and genuine customer service skills.
florence c. | Expérience généraleTodo estuvo bien .Gracias .
Ivan V. | Expérience généraleThe whole staff at this facility was awesome!
CHAUNCEY J. | Premières impressionsStaff is very detailed. Helpful Professional Everyone I encountered
KAY J. | Premières impressionsGood service
Nicole P. | Premières impressionsGracias por su buen servicio y excelente trato .
Ivan V. | Premières impressions