Évaluations des clients U-Haul Moving & Storage of Jonesboro
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Jonesboro
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LACINDA B. le
I was super impressed by the treatment of the staff. He was super professional and nurturing. He understood my situation and made the perfect recommendation without overselling. I loved the experience
Roman Z. le
Pay attention to rental agreement.
Dexter S. le
I haven't got my change back yet how long will it take ?
Nicholas W. le
Great service. Very helpful.
Amena E. le
James was very understanding and made my experience better
Nicholas W. le
Great
Karen W. le
Service and everything was real nice!!!
Ronnie A. le
Outstanding Customer Service delivered by Louis and James!
Kaprelle R. le
This location is always fast and friendly. They get you in and out and the trucks are always there as promised. Only thing is some of the truck are getting pretty old as well and there is only one way in and one way out so it’s a bit of a traffic pile up
Lacey T. le
Joy and Kevon went above and beyond to get my hitch installed same day. Joy called around from store to store until she found the part I needed. And then Kevon came in on his time off to install my hitch. I had an emergency situation and they treated my situation as if they were the ones in my shoes. I’m so grateful for Joy and Kevon. I can’t thank them enough.
Brenda S. le
Not a thing....the gentlemen who assisted me in picking up the vehicle were awesome, knowledgeable as very personable..mthe gentlemen i droppedcthe vehicle off to was the same....This location rocks!!!!
Freddie B. le
N/A
Denavolee L. le
This location service was excellent.
Phoenecia H. le
These stores need to have more staff near the end or beginning of the month when they are busiest.
Aerrin P. le
Mr. Louis and the entire team is always so professional and helpful. I absolutely love this location!
RONZO P. le
Very pleased very professional
Margret M. le
Go over each aspect of the contract with the customer prior to renting out the equipment. The rental period should begin when the customer actually picks up the equipment, not when it is scheduled for pick up. I scheduled my vehicle for 9 a.m., but picked it up by 925 a.m. within the 30 minute grace period to not have the reservation cancelled. Unbeknownst to me, I was expected to have the van back by 1 p.m. instead of 125 p.m, which was actually 4 hours of usage. The phone representatives should answer the phones in a more timely manner to update or make any needed changes to the rental agreement on the customer's behalf.
Ronnie A. le
The entire crew and management at the Tara Boulevard location is outstanding!
Nyita B. le
Joy was A joy.
Thomas L. le
It was two payments taken out of my account only supposed to be one charge and I am not happy about that
Jervace W. le
Have more then 1 person working on a Saturday morning. The guy had my drop off location wrong & he didn't try to fix it.
Jerome B. le
N/A
Deborah w. le
Awesome, especially Manuel. He's was a God send. Thank you!
Nolan B. le
keep the people who helped me with my rental. best service I have had in a long time
Deborah W. le
Manuel is the absolute best. Love this guy! Thank you.
Eric H. le
I made a reservation with a different location and was given the run around. I was sent to a total of 4 different uhaul locations just to secure a reservation i made prior. I was then at a loss of money for having my account debited for 2 transactions by uhaul and currently having to wait 3-5 business days for a refund on one reservation. 3 hours later the Tara blvd location was able to take car of me no problem. Shoutout to the team there but overall a terrible experience with the company. I would like to be contacted for further discussion.
Terri L. le
Nothing!
Calicia T. le
Awesome friendly individuals ..
Vincent J. le
Hard getting out of the locations at times
Alyce P. le
All employees were very friendly and helpful.
Paul C. le
Not much my experience proved to be painless.
Deborah S. le
My son and I went to several U-Haul locations closer to my house looking for a 5'X9' trailer. The lady at the Kendrick location was rude with an attitude. The guys at Battle Creek were very polite and professional. It took no time to hitch the trailer to my pickup truck. We were very happy. Thank you for expeditious service.
michael j. le
Someone needs to answer the phone.
tommy g. le
Even though i didn't have insurance all of my furniture were ruined. I had mold mildew on everything. The storage wasn't seal to protect my future. I lost everything and its not fair to me to have
Alexandria Y. le
Perfect
Janice D. le
Had no problems. No waiting , friendly atmosphere. Crowded lot , need more space.
charlie t. le
I will continue to use U-Haul as my storage the staff of smiley friendly courtesy each and every visit
Anthony W. le
It was a great and simple experience
Robin B. le
Everyone that I encountered was pleasant and helpful and professional! Thank you!
Frank N. le
Quick service
Steven D. le
Car carrier was well maintained. Towed very smooth. Employee outside in lot (don't know name, had long hair) that helped us hook up and detach was very friendly and helpful.
andrea p. le
I got a flatbed because you did not have any other trucks . However, I returned the flatbed truck because it was not working and got your 10 ft.. once one was available. This was done within a couple of hours I was told I had to do a completely new contract and another charge was put on my card. I was then told I would see a credit for the first truck between 3to 5 days. I understand that I had to be charged for mileage because I did drive the truck I just feel like something else could have been done.
brianna s. le
maybe not have the employees yell at me and curse at me. also not threatening to be beaten up by a man would’ve been great, ramsey at this location has yet to be fired after i talked with the company president so no, i will not recommend you to anyone and i also want to have my storage unit moved to a diff location, will be following up with my complaints soon. - brianna sowards
Mauricio C. le
Great service. Will return
Desmond R. le
I needed some assistance with returning some packaging tape and could not locate my receipt, however he did not ask or make a recommendation on how I could proceed to return these items.
alfredo b. le
Keep up the good work
timothy w. le
Told them air was out 2nd day never fixed or scheduled to repair. Crazy to think I'd pay full price!
anthony w. le
Poor customer service poir professional
Michael J. le
NOTHING
cronic n. le
NOTHING> LOUIS IS GREAT TO DEAL WITH! HE ALWAYS GETS THE JOB DONE. I'VE USED HIM SEVERAL TIMES OVER THE YEARS.
leonard l. le
The parking lot and/or outside entrance could be larger.
Barbara F. le
Everyone was very nice
Courtney G. le
N/A manager and staff were very friendly and helpful
James Y. le
Liked the guy helping me with my rental, the truck ran fine, no problems, was a good experience.
Annie G. le
I am still waiting on my money to be refunded to my account I put up $100 deposit and it costed only $30 something dollars but no money has been refunded as of late.
Miriam W. le
Owner very nice
GARY R. le
Great experience
Frank M. le
Quick and easy pickup and drop off of equipment- no issues with the rental
renee c. le
the facility was closed when the truck was dropped off
michelle e. le
The only bad thing is the system is slow and you have to stand and wait for your paper work to process. That is an inconvenience, when your on a time line.
mesheel s. le
Informing customers on self service options as far as after hours drop off. associate shit yeah Customer is clear directions
Nakitha J. le
Great the staff very professional. Excellent team work. Thanks again Uhaul
vincent n. le
Great folks. They make you feel at home.
Patsy J. le
Check in and out was speedy with the text message feature
China B. le
Please work on customer service here. I’m still waiting on a refund from an items that I paid for but did not appear on their screen so I had to purchase again. Also, for a first time customer none of the employees explained the process and return date. I ended up being charged an additional day rate because the text message sent to me for the return time of the rental was incorrect. I was not happy with this experience and do not wish to use Uhual again.
Crystal R. le
Great customer service, quick and easy rental process.
Shirley L. le
No conments
Andrea G. le
They were closed when I got there so I didn't get to meet anyone one but the instructions for drop off was placed in a great spot that made the transfer easier
Ronnie A. le
Outstanding customer service and a top rated truck!
DORA A. le
Give repeat customers a special discount on rentals, mileage, or a free hand truck just to say you appreciate their continued support for choosing your Rental company. You can do this randomly. As I always choose U-Haul. Thank you.
audrey a. le
I think you are doing a wonderful job keep doing good work
Catherine D. le
The wait time was really long over an hour. My truck had to be serviced which added to my wait time. The staff attended to the problems.
Nancy H. le
Nothing at this time. A very pleasant and courteous experience. Thank You
Ronnie A. le
The truck was in great condition and James provided Outstanding Customer Service as usual!
jose l. le
I love the car
Jefferey H. le
Good job got us in got us out
Gloria W. le
I was advised that I had access to the unit until 10 PM but I drove 30 minutes to get there by 9 pm and could not get into the unit. Otherwise it was ok.
CARL F. le
The truck was junk. Never offered money off or anything but sorry have a nice day. If this is how I will be treated as a business owner I will go somewhere else where I will not be called a liar.
loyce p. le
the u haul was okay but the doors are to heavy to open
amber w. le
Although I wish that you all have more storage units at the bottom level and not at the top
Willie H. le
Didn’t receive my receipt through email. But employees were courteous ,waiting on refund from rental reimbursement
Keary H. le
Incredible
Darius W. le
The truck was damaged, the truck had tire monitor light on and it was the only one I could use. Otherwise, I made an online reservation and it was prompt.
WILLIAM J. le
When I drop my trailer at this location they told me I had to call corporate and corporate did absolutely nothing to help me saying I have to call the place where I picked up the trailer originally
Patel A. le
I put my stuff over 8 months at u-haul moving and storage, Jonesboro location and atleast paid more than $800. Finally I moved my stuff yesterday by u-haul when I drop off the u- haul last night I was forget to take out just one small water bottle and those working people charge me for take out water bottle..guys you can see that how chip staff they are..very very disappointed
DOUGLAS F. le
None
George w. le
Stop the highway robbery!
JESSICA T. le
Staff person was not available when I arrived. I called in advance and spoke with the call center and explained that I would be arriving. No one was there til 3. I had to reschedule. Delayed for 1hr.
Brittany B. le
The representative that took my payment wasn’t paying any attention to me and then called the very next day from a scam phone number asking about me moving my things when I had just paid the bill.
James G. le
Np 22nd
Nichelle T. le
Place is dated and need remodeled
VALERIE W. le
I would like to thank the u- haul staff for being helpful with in store visits as well as phone calls and every way to accommodate me during the last two years.Very nice manager and staff.
Emmanuel P. le
All associates need to be on the same page when signing people up for vehicles. 1 woman associate enforced a rule that your number had to be called to rent a car and my phone was dead charging .
Kenneth h. le
The manager has a bad attitude and makes smart comments. He does not seem to value customers.
Reyna T. le
Son excelentes tanto el personal como las instalaciones mil gracias por su servicio.
Jacqueline B. le
I am pleased having used the services at the Jonesboro GA location. The staff were very customer oriented and I recommend this ocation any time you need the use of a storage facility. Thanks U-Haul.
lashawn p. le
The staff was very nice and friendly. I didn't need much but if i did ask for something the staff was very helpful. All of them are truly awesome. Thank you.
Rosemarie C. le
Management was very rude ,managers said one thing and did another ,management was not truthful we’ll not ever return back to this location
MELANIE B. le
Prices were a little high for storage units.
Stacy G. le
No comments
SHIRLEY R. le
Great service
David g. le
Lady was very knowledgeable and kind..thank you.
RAPPSODI A. le
Keep up the good work...Thank you...
dionea d. le
The in-store staff was not nearly as friendly as the phone staff; the phone staff was indeed top-notch.
ardrey s. le
The staff were wonderful to me , I moved my things in The on sight storage for the 30 days,I had to wait on a closing date to move in my new house so the free 1 month storage helped out so much Thanks
benjamin s. le
I truly highly appreciated such great wonderful staff they all go over and beyond the call of duty to make your visit with them a very full feeling pleasant safe one the staff at Tara Uhaul the best
SHERONICA S. le
Great customer service, friendly staff.
CATHERINE B. le
Safe and secure