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Josedjesus S.Customer Reviews for U-Haul Moving & Storage of Jonesboro
Testimonials From Recent Customers
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Jeffrey was a great help!!
Laurenzita J.Everything was great from the checking in & leaving the facility. The brakes are in poor condition. This location is by far the best managed that I have used to date.
Lisa D.Nothing I can think of everything with my rental was great
Debra S.Truck brakes didn't mean work well
Meranda R.Friendly staff on Friday, and Monday. Not so much on Sunday afternoon when I tried to initiate an extension.
john H.Donnesha who is the GM gave EXCELLENT Service and deserves a raise. Kevon and his co- worker that day were amazing on my check out even though I was a little late. It's rare to find good employees who strive to keep the customer happy. They treated me like family and need to be recognized for their achievements.
Tyra F.It was really fast. Great customer service. In and out
Nycole H.Truck had a bad smell. But overall it was ok
JERRY R.Staff really nice and helpful.
LINDA R. | Premières impressionsOutstanding customer at pick up and return.
RONNIE A.The only issue I had was that it was always hot in the storage if it’s climate control then why always hot
Katrina C. | Expérience généraleAfter dropping off the trailer at 3:45am, I returned the next day. Upon arrival, I entered the store with my contract in my hand and ask the two ladies behind the desk if they could help me? One responded by saying "maybe - it depends"! This defensive disingenuous response was very unprofessional and I just wanted to confirm that they were aware of the trailer that I had dropped off earlier and to advise the staff that the trailer had a flat tire (right rear). This nonprofessionl disposition and demeanor does not encourage me to do business with U-Haul in the future.
Melvin M.Access hours could be later than the 1900 that the store closes. Afterall you do need a swipe card for access.
Glenn E. | Expérience généraleMake sure that the equipment is in good shape. Don't give someone a truck that is leaking and that does not run smoothly. Always make sure to discuss changes in price.
JENNIFER M.Great customer service at the pick and drop off.
RONNIE A.The customer service was good...
Michelle P.When a customer s running late you can check to see if they need more time instead of charging them. The moving company I booked through U-Haul was an hour late and I was charged an additional rental and appliance fee due to them being an hour late. The guy that I spoke with when I dropped of the rental was a sarcastic asshole, that's how I identify him. He was very nonchalant in trying to find out what happened instead of charging me or asking me if I needed anymore time.
Shakina W.Please commend your customer service representative Mr.Harris whom assist us at your Jonesboro, Ga location. He is and exceptional representative of your organization both smart, knowledgeable and excellent customer service skills. Please promote and us as trainer at your earliest opportunity.
Nathaniel S.Everything looks OK and was fine you gotta go in my book
James F.The staff was very helpful and accommodating! It really made the transition that much easier!
Wendy B. | Premières impressionsThe staff at this location are very customer friendly and was eager to help my family even after the 800 number made a mistake on the reservation.we will definitely use this location in the future!!
April H.Great service
RHONDA P.Have a check off list in truck about maintenance and condition,when a customer bring a vehicle right back,Not even take home, Customer feel uncomfortable with a vehicle, complain about noise and truck cutting off,,person should receive a different vehicle
Deborah B.Everything good i believe its good for the next customer
Roman M.Thanks for your support your staff is outstanding
James S. | Expérience généraleThe truck could Use an upgrade
Antoinette M.Maintenance on truck. Better customer service during turn-in. The customer rep. was so damn lazy he didn't even come outside! I had to go inside vs the posted sign to stay with vehicle. I even had to make he check me out. He just wanted to take the keys and said I was “good to go.†Very poor turn in experience!!!!!!!!!!!!!!!
Marvin B.I picked up and dropped off Good
Nia D.It's great & nothing to improve on.!
Cheryl B.Excellent service à la clientèle
Virginia D.Vehicle available when it's suppose to be available. I made an appt. For a 26 ft. Moving truck “weeks†in advance and called early week before pick up to make certain it would be available and confirmed the day before. But It wasn't available at 10:00 am as I was told it would be and they asked me to go farther drive from my home to pick up the truck at 3:00 pm but when I went to the next location it wasn't available there either so I ended up,(with most of the day and loader help gone)driving far out near the airport rush hour to get a truck at another location. The service was unreliable to say the least and then driving back noticed as it got dark a headlight was out so they don't maintain the vehicle well. I called the location and let them know about the light and wasn't told how they resolved that type problem, very unprofessional! I lost a day and had to wait until daylight to drive to my destination. A very upsetting situation of a stressful enough move to another state. I have passed this info on to everyone I know. This ordeal was a nightmare. I would never have expected this from the Uhaul reputation. Very sad☹ï¸
RAYMOND L.Excellent. 5 stars
Roselyn W.Dominic was fantastic! Check in was easy and fun!
Lacey P.The staff was nice, friendly and knowledgeable. They were always willing to help. Everyone was pleasant and likes their job. The Manager takes car me of business, customers and the employees. My say was excellent and had no issues.
ANGELIA B. | Expérience généraleThis place is very unprofessional and thankfully it was a assistant manager he help us with our situation due to some other peoples incompetence and negligence.
Janell T.Associates wasnt nice also the unit I rented was loaded with pest WII NEVER RENT FROM THAT LOCATION AGAIN!!!!
Leonard H.Best location we experienced. Fast and efficient. Thanks
ron B.Be nice to rent more than one day without paying extra
Theresea B.The staff at this location is really amazing. Dominick Harris, Kevon and the manager Donneisha.
Sheronda C.The only improvement which is a major big deal is explaining how you charge the customer up front. I was told after I brought the van back. I was charged for the deposit 67,96 and then charge again for 33 and then charge again for the total actual amount of 87 and my bank took all these payments for you when my payment should have been only 87 and some change I was charged over 100 before the actual payment and when I ask about it the lady about these charges. She brushed it off and said you will get back the difference in 3 to 5 days as if I don't need that money now. So I ended up paying a total 187 charge to my card instead of 87 and have to wait 3 to 5 days to get my 100 back that never should have been charged anyway. Other than that all was well.
Kamisha B.They were very busy but attended to me on a timely manner.
GENEVIEVE O.I went over on my mileage they took money off of my card and i paid cash so I had paid double I need that money back on my card
Brittany B.You don't need to improve anything you have a very clean store in the customer service people were very polite and nice I would recommend U-Haul to anybody for moving and storage and thank you for helping me with your equipment and thank you so much God bless you and stay safe
Vivian J.I was given the wrong truck by employee and over charged for gas when I returned the truck with more gas than I had it . All because t he mix up with the trucks.
Dontral D.I need to speak with someone because it was stolen from me and when it was found they threw my things away
Samorya L.Something seemed to be wrong with one of the terminals/registers. I didn't catch their names but they both were trying to multitask. Very nice, polite, willingness, friendly,
Dennis D.When I arrived the man that was checking me in noticed the cracked windshield and attempted to charge me for the damage however once I showed him my numerous documented images of the damage at the moment I was picking the truck up as well as how the pickup location was horribly unprofessional, he attempted to help me get a complaint turned in and make sure that cracked windshield was filed on the pick up location and not me. He handled the situation as best that he could.
Robert P.All of the team members were Proficient, Friendly, Courteous and most of all Happy and Smiling. I enjoy going there.
WENDY B.It was five star service!
Tommie S.Bien
Steve R.Excellent customer service
Yecenia D.May7, 2022 I came to the uhaul with the attention to show my drivers license, help my friend get her items out of storage not knowing they was putting my name on the contract. She use her card to get the truck she never said anything to me about this the man Me. Lorenzo didn't say anything also , I knew something was up he had me signing not her . He must of told her she couldn't rent without the license I want to investigate this matter.Jettonia Hart
Jettonia H.Excellent customer service
Yecenia V.Only issue there was no AC in the truck.
ROBERT S.The guy who checked me out was quick and efficient! The lady that checked me in was THE BEST!
Misty B.Service your trucks more the truck I used didn't run to good. I was very disappointed with that truck
YLEIA B.I needed the truck at 7am but the app was not working there was a U-Haul staff member there who provided little to no help I had to wait until 9 when they open to get the truck. While using the truck I found out the truck has no A/C and it's heat coming from the bottom on both sides my leg is burnt because it was so hot. I told the staff member when I returned the truck he laugh and said sorry he didn't know I ask for some Kind of discount for my inconvenience he offered me $5 I told him to keep it because that's like a slap in the face and this would be my last time using U-Haul or referring U-Haul to any of my friends the customers service sucks.
Alunser A.Staff was welcoming and easy to work with. Made the transaction a smooth and easy experience!!!!
Michael M.I can’t say enough about Kevon and Doneesha went above and beyond!
McKenzie H. | Premières impressionsStaff was always helpful when help was warranted. Overall experience with this facility was adequate.
Fatima F. | Expérience généraleKeep up the good work
daniel r. | Expérience généraleIt would be nice if it was longer hours on a Sunday for you to get to your storage unit
Marilyn F. | Premières impressionsStaff was Awesome
MONICA C. | Premières impressionsI would highly recommend this facility to my family and friends. The staff was very friendly and courteous and the unit was well lit and clean
angela c. | Expérience généraleStaff was very friendly and accommodating. I have a storage at another place that I'm merging this one into. It's quiet a bit larger than this one. Wish I had come here first years ago. I'm moving back into a house this year, with my grandson, which means I won't be wasting extra money. Thank you Staff
KAY J. | Expérience généraleGreat service
cedric g. | Premières impressionsI was able to access my unit at anytime. Staff was always courteous and helpful. My belongings was stored for over 2 years in a outside unit and there was no rodent, bugs or water damage to my belongings. The price was reasonable. I would recommend this Uhaul to others.
Vernice H. | Expérience généraleGoing to miss them. Except for the new guy that don’t seem to know how to address elder blacks.
david W. | Expérience généraleYour Mgr was great at the time I was there.
Avrietta P. | Premières impressionsThe manager there is very rude . And any time you talk to someone who says my facility ...and they don't own it ...you already know what you're going to get. There are several times that I called I stayed on hold more than 15 minutes and there has been times that I have called and that was a lot of horseplay and profanity in the background. I was not happy at all at this location.
SHALUNDA M. | Expérience généraleI really appreciate all the help I received from Doneesha. She provide excellent customer service!
April J. | Expérience généraleGreat customer service to
LARRY J. | Premières impressionsVery knowledgeable
Martha G. | Premières impressionsThey charge me 50 dollars for taking off my lock with a hammer. The employee could have let me use the hammer and take my lock off . Then they didn't want to give me a r eceipt.
SARAH B. | Expérience généraleHour of Operation on Sunday should be until 7pm in my humble opinion. Merci.
Rodrick H. | Premières impressionsManager & worker Kevon provide exceptional Customer Service. This feedback is given lightly. Former Customer Service/Human Resources Manager
MARIE J. | Premières impressionsI believe his name was Kyon very professional young man very helpful at the Battle Creek store in Georgia
LATONYA M. | Premières impressionsI have been with U-Haul Jonesboro since 2013. I have had the best service and vehicle use for business and family. Never a issue or concern. I was always provided the transportation and equipment, which allowed me to service my clients in a professional and proficient manner
Luther H. | Expérience généraleEverything was great!
john h. | Expérience généraleCustomer service always great. Not happy that the unit has a big hole in the wall and a rodent box in it. I should have been told about that. I got the last unit and it was 9p when I needed to move my things into it. I hope and pray nothing gets into my things the two weeks my things will be in the storage unit.
Kimberly R. | Online Move InI PURCHASED UNIT #2408 ON WEDNESDAY 21st of July I tried to move some things in my storage on Saturday 24th of July my gate access key didn't work I was stuck behind the gate and couldn't get out for three hours I called customer service I was on hold for 50 minutes they finally gave me a code to open the gate so that I can get out the very next morning I went back to to storage unit still my key wouldn't work I went to the front office and was told that an employee there had sold the storage unit that I purchased on Wednesday 21st of July to a Michael Wilson I was very disappointed because I had a delivery of a bedroom set that was supposed to be delivered on Saturday but the delivery driver called in sick thank God or they would've been delivery to a storage unit that an employee sold to someone else that was supposed to have been my unit!! THE STORE MANAGER KEVON SMITH GAVE ME A LARGER UNIT FOR THE PRICE OF THE SMALLER UNIT THAT AN EMPLOYEE GAVE TO SOMEONE ELSE TO FOR THE INCONVENIENCE WHICH WAS NICE BUT I STILL WASN'T SATISFIED WITH THAT UNIT BECAUSE ITS UPSTAIRS THE FLOORS ATE WOOD AND LOOKS AS IF THE FLOORS OPEN UP AND SOMEONE CAN ENTER MY UNIT FROM THE UNIT UNDERNEATH AND STEAL MY THINGS!!! THANK U CATINA CRAWFORD
Catina C. | Premières impressionsI have had my storage unit for several years and I am never late due to my account being on auto pay. Recently I had several fraud transactions on my bank account, and I was forced to cancel my card. Through the process of protecting myself, I didn't realize Uhaul was one of accounts connected to my card, and would be affected until I received a letter informing me. I called the location, and spoke to a lady that was very rude and unprofessional. She spoke over me and when I corrected her pronunciation of my name she mocked me. I also asked her about waiving my fees and she informed me that they would have needed to know in advance about my situation. I asked " so I needed to let you know in advance that someone would be committing fraud on my account?" I asked her for the Store Manager or customer service. She said she would transfer me to customer service, but I somehow got the Morrow location instead. The lady at the Morrow location successfully transferred me to customer service, but I was hold for an hour. The Jonesboro location need a lot of work on their customer service. During the time I have had my Uhaul storage, I have been locked in the storage facility by the staff, the restroom is always filthy, verbally attacked by a staff member for a delinquent account that was not mine, and now this. If you didn't include the people in this process , I would recommend Uhaul to my friends and family.
Shanika G. | Premières impressionsSuper nice plp
LUIS R. | Premières impressionsThe lady who helped me was so awesome And professional really good at what she do she definitely needs to be a manager or maybe even a general manager awesome Service thank you so much
Patisa F. | Premières impressionsAll my things molded and I do mean everything
shontaye o. | Expérience généraleThe entire team lacks professionalism, empathy, and genuine customer service skills.
florence c. | Expérience généraleTodo estuvo bien .Gracias .
Ivan V. | Expérience généraleThe whole staff at this facility was awesome!
CHAUNCEY J. | Premières impressionsStaff is very detailed. Helpful Professional Everyone I encountered
KAY J. | Premières impressionsGood service
Nicole P. | Premières impressionsGracias por su buen servicio y excelente trato .
Ivan V. | Premières impressionsI had my stuff stored here since 2003 and was finally able to afford to move it out this month. Most of the time it was easy to make payments, there were a few months over the years I made a payment and they said I did not and tried to double charge me but I was able to call and the staff remedied the screw up. When I was finally able to pick my stuff up it was for the most part just dusty and cobwebs but so far have not found any rodent droppings or bugs that is a huge plus. I played for the whole month
LORI W. | Expérience généraleThank you for all the services your company provides.
Zandra L. | Premières impressionsLouis Manual is an awesome and Outstanding manager keep up the excellent service
southside p. | Expérience généraleI wouldn't recommend no one to put they things at that location
Jarail M. | Expérience généraleStanding from a side view while waiting didn't like the way the manager talk to some as though he was handling them or as though he could talk to some black (African Americans) just any way, professional but with an aggressive demeanor. Besides observing from the sideline everything else was great, thx u.. There was never any disputes nor altercations.
bobby a. | Expérience généraleThe waiting time became extremely long for customer service over the phone.
SUNDRA L. | Expérience généraleCustomer Service was very polite, Peaceful atmosphere.
Valerie S. | Premières impressionsThe Uhaul Staff was Always very Polite and very Professional and also have very Good customer service skills and that is a Must. I was always Please when i call or when i come in. The Uhaul Team is a very Good Team. And God Bless TeThem. U haul Have A Bless Day and Weekend Peace Respectfully Carolyn
Carolyn G. | Expérience généraleJoseph was very knowledgeable and helpful
James L. | Premières impressionsGood clean place to store your things. My furniture was stored for 2 years in an inside climate controlled environment here and was still in great usable condition after I removed it. So I'm a happy customer.
Niteria H. | Expérience généraleThey , the Staff were always busy doing something to keep the facility on the up & up.
winford M. | Expérience généraleAwesome Owner and team
DERREYL B. | Premières impressionsThe staff was AMAZING! Despite my current living situation, the staff made me feel amazing and safe. They were very understanding and gave me the best deal possible. They turned my bad day into one of the best days and I would recommend this place to anyone, hands down.
Tiffany W. | Premières impressionsManager is very kind . Answered all my questions and helped me find the storage and truck solutions that met my need. Would definitely return to this location for my future needs .
Audrey W. | Expérience généraleEmployees were very nice
Avrietta P. | Premières impressionsIt was great until I received an email stating a late fee and i owe on storage and past due? How!!?? If my move in date was Nov. 17 2019 and I owe a past due amount.?? You have to pay for storage
Takayas R. | Premières impressionsThe customer service was AMAZING and the storage facility SUPER CLEAN with a comfy temperature. However, I expect storage on a second level to have elevator access.
N'Dieye D. | Premières impressionsLovely staff!
staniece h. | Expérience généraleExcellent service à la clientèle
Keena H. | Premières impressionsI was super impressed by the treatment of the staff. He was super professional and nurturing. He understood my situation and made the perfect recommendation without overselling. I loved the experience
LACINDA B. | Premières impressionsGreat service. Very helpful.
Nicholas W. | Expérience généraleVery pleased very professional
RONZO P. | Premières impressionsAwesome, especially Manuel. He's was a God send. Merci.
Deborah w. | Expérience généraleAwesome friendly individuals ..
Calicia T. | Premières impressionsEven though i didn't have insurance all of my furniture were ruined. I had mold mildew on everything. The storage wasn't seal to protect my future. I lost everything and its not fair to me to have
tommy g. | Expérience généraleI will continue to use U-Haul as my storage the staff of smiley friendly courtesy each and every visit
charlie t. | Expérience généraleEveryone that I encountered was pleasant and helpful and professional! Merci.
Robin B. | Premières impressionsEveryone was very nice
Barbara F. | Premières impressionsOwner very nice
Miriam W. | Premières impressionsGreat experience
GARY R. | Expérience généraleGreat the staff very professional. Excellent team work. Thanks again Uhaul
Nakitha J. | Premières impressionsI was advised that I had access to the unit until 10 PM but I drove 30 minutes to get there by 9 pm and could not get into the unit. Otherwise it was ok.
Gloria W. | Expérience généralethe u haul was okay but the doors are to heavy to open
loyce p. | Expérience généraleAlthough I wish that you all have more storage units at the bottom level and not at the top
Amber W. | Premières impressionsStaff person was not available when I arrived. I called in advance and spoke with the call center and explained that I would be arriving. No one was there til 3. I had to reschedule. Delayed for 1hr.
JESSICA T. | Expérience généraleThe representative that took my payment wasn’t paying any attention to me and then called the very next day from a scam phone number asking about me moving my things when I had just paid the bill.
Brittany B. | Expérience générale