Customer Reviews for U-Haul Moving & Storage of Jonesboro

Évaluation :

2

Was overcharged for cleaning fee. Nothing was dirty nor damaged.

Évaluation :

2

The general manager, should not complain about other uhauls sending their customers to his store infront of the customer. And also not be rude and belittling to customers. He smacked his lips and rolled his eyes because I did not do self check in at his store and he was obligated to enter in my information. Then when I told him about the credit to my account for the inconvenience he laughed at me and said he not going to honor that I can use the credit at his store but not his.And I explained to him I did at the original location. And they said they would transfer all my info over. Also upon returning the uhaul by 10pm and putting the gas on half a tank versus the 3/8 with pictures to prove I should have not been charged an after hours fee. Of 20 dollars and by 7am the next day I called customer service for them to remedy the matter the young lady informed me that he would reach out to me shortly. In which he never did. Not a good experience at all and also I subcontract for uhaul under moving help.com Atlanta's MVP movers my reviews show I know how to treat customers this gentleman surely does not

Évaluation :

1

Lewis was extremely rude and disrespectful. I would not recommend this location to my worst enemy. He ruins the reputation of Uhaul.

Évaluation :

5

Check in and out was quick and easy

Évaluation :

1

You may have trucks- but people don't pay for confrontation- dirty trucks in a pandemic and being nickle and dimed for gas when it returned where you got it but your attendant sliding meters a fraction of a centimeter up , or your interpretation of a day rates which is 24 hrs from the time you pick the truck up (if you can count and do math vs 12 from the time you rent 11-11 just because your low on trucks and trying to get people to return truck - or charge them twice for what should be a 1- 24 hour period. Believed all the reviews - they are nice to who they want to be nice to - but they will get ghetto and an attitude when you ask normal questions. The truck is sometimes clean - sometimes dirty ( yes in a pandemic ) sometimes they run good , but sometimes the steering is so loose you think you might die driving it . I wanted to like this location because it was black owned - but just because you have a business - doesn't mean you have what it takes to run one successfully . This location has been here a while - if you go here you will see why there is only 1 location.

Évaluation :

5

Keep UP the good work think you god bless

Évaluation :

5

Great staff

Évaluation :

3

Be sure to use the app, the issue with returning is that I was not allowed to get my truck in before 12 am because the website was not working with my browser.

Évaluation :

5

I appreciated how helpful the staff was. I didn't have a reservation and it was very busy but they still worked it out for me to get a truck whiteout having to come back later or go to another location.

Évaluation :

1

First they need to be investigated do to cheating customers by lying about the miles charging you more money. They also cheat you on fuel, they mark the sheet like the gas hand little under half fill but the gas hand above the line before E.

Évaluation :

5

Great customer service also fast & easy !

Évaluation :

5

They did very well

Évaluation :

5

They have been good

Évaluation :

5

Rien

Évaluation :

5

Nothing excellent service

Évaluation :

1

Hiring new and helpful people that don't hold any prejudge you because you come from a different state

Évaluation :

3

The app to return is poor functioning. Wasted my time and I still got charged extra for not being able to return after hours with the app.

Évaluation :

4

Staff is very friendly and helpful.

Évaluation :

5

I was very impressed with the service from the reservation to return of the u haul truck. The young lady and young man were outstanding. Thanks

Évaluation :

5

Nice equipment had no problems

Évaluation :

5

Nothing.great customer service

Évaluation :

5

Very good service and great workers!

Évaluation :

1

The lady at the counter was professional. However the truck drove so rough and I also mentioned to that guy that works there that the tire pressure light was on before I drove off. He was so nonchalant and did not care saying that he had checked the tires. That was a lie because the tire pressure light was flashing the entire time. Also the truck kept jerking very bad when I would stop at a red light and accelerate again. The whole experience was awful this time woth that truck.

Évaluation :

5

The manager was working with a new customer service representative at this location while energetically and efficiently helping 6 customers simultaneously. His service was impeccable. I would recommend this location to everyone. -Yes, I must add this was an early Saturday morning and everyone was in a hurry to do something because the weather was perfect. His positive energy was contagious. Thanks.. #WonderfulExperience

Évaluation :

4

Just work on their customer service and they would have it all.

Évaluation :

5

Service was great

Évaluation :

4

Nothing that I can see. The customer service was very good and as for as I can say that's all a customer can ask.

Évaluation :

5

This was an absolute awesome automated experience! There were only two concerns. Because George is a hands free state each one of your vehicles should come with a cellphone holder apparatus. I also wished there was hand sanitizer in the truck as well.

Évaluation :

5

Thank you for all the services your company provides.

Évaluation :

5

I truly my experience today at U Haul! The manager was professional, friendly, fast, and a joy to meet. She took care of all my needs. The young man who checked me in was wonderful. My service was excellent! Kudos to U Haul. I will always be a customer.

Évaluation :

5

Keep doing what you're doing!!!!

Évaluation :

4

Needed a explaination of the billing process

Évaluation :

5

Everything was wonderful and Dominick made sure I was in out with the truck I needed

Évaluation :

1

Check identification.. 2 men rented a truck and used my (im a female) information.. This location just wanted to make a sale

Évaluation :

3

Rate was too high. Service was pleasant.

Évaluation :

5

Nothing.

Évaluation :

5

I felt Doeneeshia was explicit and shared information leaving me with no questions. Outstanding customer service.

Évaluation :

5

I love the guys there! They patient with my bossy impatient self and they helped me anyway they could! Thank you all so muchhhh!

Évaluation :

5

From the beginning to end of experience was awesome. But my experience with Southlake U-haul was confusing due no one understand their responsibility about how to make my experience sweat less it tiring sending me to a place did not exist. So it was a bad experience with Southlake U-haul. But all 5 stars to U-haul Jonesboro road / Tara Blv.

Évaluation :

4

Aucun

Évaluation :

5

Excellent Customer Service!

Évaluation :

5

Great costume service Truck clean

Évaluation :

5

Keep up the great service!

Évaluation :

5

You are doing it already. Keep up the good work.

Évaluation :

4

The vehicle needs an alignment badly and the transmission hesitates and jerks when starting from a complete stop.

Évaluation :

4

Service with respect.

Évaluation :

4

At first, my reservation was lost, never logged into the computer. But the young lady who took my information; had a good attitude making everything good. So the man who took my reservation and never logged the information, I am not happy about that. Judy Rice

Évaluation :

5

Louis Manual is an awesome and Outstanding manager keep up the excellent service

Évaluation :

5

Customer Service was great, representative was patient and very helpful with picking up my u-haul. They were also great with the returning the u-haul. I will recommend this site for great service.

Évaluation :

1

The owner/managers customer service is at an all time low. They gave me a truck that required a muscle bond man to lift the door. I was told that this was all available at time time even though the reservation had been made! The gas was lower than on the printed receipt and I took pics and uploaded as requested.... That was a waste of time and didn't matter to them at the time of return. They have a terminal that declines cards, and the manager had a nerve to say, maybe you don't have enough money! Really?!?! For a purchase that was 8,60 $? Finally when his unprofessional behind uses another terminal, the sale goes though. No apology or anything! Why this guy is a so-called owner, I don't know. This was my first and last move using this location! Beware!!!!

Évaluation :

5

I'm just going to say this it is bs that I get charged for after hours fee y'all suck for that 😡 and matter of fact I didn't get hear there was going to be a after hours fee so I'm really mad

Évaluation :

5

Excellent service à la clientèle. It was a smooth transaction. The lady who helped me was very knowledgeable. My truck was waiting outside by the time we finished our transaction.

Évaluation :

5

Great. Job. Outstanding service 👍🏿

Évaluation :

5

The process was painless - - from the on line booking experience to securing the van that was rented, to returning it - - I had no issues. Additionally, both team members I encountered when securing the vehicle and returning it provided excellent service.

Évaluation :

5

I have always had excellent service every since Lewis has been the manager at the Battle Creek location. From the time I walk in to the drop off time, customer service is excellent. Battle Creek is not the closest Uhaul to me. It's the one I always choose first.

Évaluation :

1

I wouldn't recommend no one to put they things at that location

Évaluation :

5

Mr Manuel was great, polite and professional. I will definitely be using this location again.

Évaluation :

4

Standing from a side view while waiting didn't like the way the manager talk to some as though he was handling them or as though he could talk to some black (African Americans) just any way, professional but with an aggressive demeanor. Besides observing from the sideline everything else was great, thx u.. There was never any disputes nor altercations.

Évaluation :

5

The waiting time became extremely long for customer service over the phone.

Évaluation :

5

Customer Service was very polite, Peaceful atmosphere.

Évaluation :

5

The Uhaul Staff was Always very Polite and very Professional and also have very Good customer service skills and that is a Must. I was always Please when i call or when i come in. The Uhaul Team is a very Good Team. And God Bless TeThem. U haul Have A Bless Day and Weekend Peace Respectfully Carolyn

Évaluation :

5

Joseph was very knowledgeable and helpful

Évaluation :

4

Good clean place to store your things. My furniture was stored for 2 years in an inside climate controlled environment here and was still in great usable condition after I removed it. So I'm a happy customer.

Évaluation :

5

They , the Staff were always busy doing something to keep the facility on the up & up.

Évaluation :

5

Awesome Owner and team

Évaluation :

5

The staff was AMAZING! Despite my current living situation, the staff made me feel amazing and safe. They were very understanding and gave me the best deal possible. They turned my bad day into one of the best days and I would recommend this place to anyone, hands down.

Évaluation :

5

Manager is very kind . Answered all my questions and helped me find the storage and truck solutions that met my need. Would definitely return to this location for my future needs .

Évaluation :

5

Employees were very nice

Évaluation :

2

It was great until I received an email stating a late fee and i owe on storage and past due? How!!?? If my move in date was Nov. 17 2019 and I owe a past due amount.?? You have to pay for storage

Évaluation :

3

The customer service was AMAZING and the storage facility SUPER CLEAN with a comfy temperature. However, I expect storage on a second level to have elevator access.

Évaluation :

5

Lovely staff!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

I was super impressed by the treatment of the staff. He was super professional and nurturing. He understood my situation and made the perfect recommendation without overselling. I loved the experience

Évaluation :

5

Great service. Very helpful.

Évaluation :

5

Very pleased very professional

Évaluation :

5

Awesome, especially Manuel. He's was a God send. Merci.

Évaluation :

5

Awesome friendly individuals ..

Évaluation :

2

Even though i didn't have insurance all of my furniture were ruined. I had mold mildew on everything. The storage wasn't seal to protect my future. I lost everything and its not fair to me to have

Évaluation :

5

I will continue to use U-Haul as my storage the staff of smiley friendly courtesy each and every visit

Évaluation :

5

Everyone that I encountered was pleasant and helpful and professional! Merci.

Évaluation :

5

Everyone was very nice

Évaluation :

5

Owner very nice

Évaluation :

5

Great experience

Évaluation :

5

Great the staff very professional. Excellent team work. Thanks again Uhaul

Évaluation :

4

I was advised that I had access to the unit until 10 PM but I drove 30 minutes to get there by 9 pm and could not get into the unit. Otherwise it was ok.

Évaluation :

5

the u haul was okay but the doors are to heavy to open

Évaluation :

5

Although I wish that you all have more storage units at the bottom level and not at the top

Évaluation :

1

Staff person was not available when I arrived. I called in advance and spoke with the call center and explained that I would be arriving. No one was there til 3. I had to reschedule. Delayed for 1hr.

Évaluation :

3

The representative that took my payment wasn’t paying any attention to me and then called the very next day from a scam phone number asking about me moving my things when I had just paid the bill.

Évaluation :

5

Np 22nd

Évaluation :

2

Place is dated and need remodeled

Évaluation :

4

I would like to thank the u- haul staff for being helpful with in store visits as well as phone calls and every way to accommodate me during the last two years.Very nice manager and staff.

Évaluation :

4

All associates need to be on the same page when signing people up for vehicles. 1 woman associate enforced a rule that your number had to be called to rent a car and my phone was dead charging .

Évaluation :

2

The manager has a bad attitude and makes smart comments. He does not seem to value customers.

Évaluation :

5

Son excelentes tanto el personal como las instalaciones mil gracias por su servicio.

Évaluation :

5

I am pleased having used the services at the Jonesboro GA location. The staff were very customer oriented and I recommend this ocation any time you need the use of a storage facility. Thanks U-Haul.

Évaluation :

5

The staff was very nice and friendly. I didn't need much but if i did ask for something the staff was very helpful. All of them are truly awesome. Merci.

Évaluation :

1

Management was very rude ,managers said one thing and did another ,management was not truthful we’ll not ever return back to this location

Évaluation :

4

Prices were a little high for storage units.

Évaluation :

5

No comments

Évaluation :

5

Great service

Évaluation :

5

Lady was very knowledgeable and kind..thank you.

Évaluation :

5

Keep up the good work...Thank you...

Évaluation :

4

The in-store staff was not nearly as friendly as the phone staff; the phone staff was indeed top-notch.

Évaluation :

5

The staff were wonderful to me , I moved my things in The on sight storage for the 30 days,I had to wait on a closing date to move in my new house so the free 1 month storage helped out so much Thanks

Évaluation :

5

I truly highly appreciated such great wonderful staff they all go over and beyond the call of duty to make your visit with them a very full feeling pleasant safe one the staff at Tara Uhaul the best

Évaluation :

4

Great customer service, friendly staff.