Évaluations des clients U-Haul Moving & Storage of Jonesboro

Everything was wonderful and Dominick made sure I was in out with the truck I needed

Check identification.. 2 men rented a truck and used my (im a female) information.. This location just wanted to make a sale

Rate was too high. Service was pleasant.

Nothing.

I felt Doeneeshia was explicit and shared information leaving me with no questions. Outstanding customer service.

I love the guys there! They patient with my bossy impatient self and they helped me anyway they could! Thank you all so muchhhh!

From the beginning to end of experience was awesome. But my experience with Southlake U-haul was confusing due no one understand their responsibility about how to make my experience sweat less it tiring sending me to a place did not exist. So it was a bad experience with Southlake U-haul. But all 5 stars to U-haul Jonesboro road / Tara Blv.

None

Excellent Customer Service!

Great costume service Truck clean

Keep up the great service!

You are doing it already. Keep up the good work.

The vehicle needs an alignment badly and the transmission hesitates and jerks when starting from a complete stop.

Service with respect.

At first, my reservation was lost, never logged into the computer. But the young lady who took my information; had a good attitude making everything good. So the man who took my reservation and never logged the information, I am not happy about that. Judy Rice

Louis Manual is an awesome and Outstanding manager keep up the excellent service

Customer Service was great, representative was patient and very helpful with picking up my u-haul. They were also great with the returning the u-haul. I will recommend this site for great service.

The owner/managers customer service is at an all time low. They gave me a truck that required a muscle bond man to lift the door. I was told that this was all available at time time even though the reservation had been made! The gas was lower than on the printed receipt and I took pics and uploaded as requested.... That was a waste of time and didn't matter to them at the time of return. They have a terminal that declines cards, and the manager had a nerve to say, maybe you don't have enough money! Really?!?! For a purchase that was $8.60? Finally when his unprofessional behind uses another terminal, the sale goes though. No apology or anything! Why this guy is a so-called owner, I don't know. This was my first and last move using this location! Beware!!!!

I'm just going to say this it is bs that I get charged for after hours fee y'all suck for that 😡 and matter of fact I didn't get hear there was going to be a after hours fee so I'm really mad

Great customer service. It was a smooth transaction. The lady who helped me was very knowledgeable. My truck was waiting outside by the time we finished our transaction.

Great. Job. Outstanding service 👍🏿

The process was painless - - from the on line booking experience to securing the van that was rented, to returning it - - I had no issues. Additionally, both team members I encountered when securing the vehicle and returning it provided excellent service.

I have always had excellent service every since Lewis has been the manager at the Battle Creek location. From the time I walk in to the drop off time, customer service is excellent. Battle Creek is not the closest Uhaul to me. It's the one I always choose first.

I wouldn't recommend no one to put they things at that location

Mr Manuel was great, polite and professional. I will definitely be using this location again.

Standing from a side view while waiting didn't like the way the manager talk to some as though he was handling them or as though he could talk to some black (African Americans) just any way, professional but with an aggressive demeanor. Besides observing from the sideline everything else was great, thx u.. There was never any disputes nor altercations.

The waiting time became extremely long for customer service over the phone.

Customer Service was very polite, Peaceful atmosphere.

The manager Louis Manuel was very rude and inconsiderate. When I asked questions that was in reference to the rental. I was brushed off and told I was wasting his time.

Louis and is crew are the best in the industry. Everyone is always happy, friendly, respectfully and helpful.

I can't say anything about improving the atmosphere or the agents because it was highly effective. Thanks

The gentleman who checked us in was polite and happy to help us. Somehow the size of truck we selected was not available and he gave us a larger one for the same price. His customer service was exceptional. He even discussed storage options with us. When dropping off, the same gentleman was there and remembered us immediately. He was very friendly and courteous. Another team member also gave us some useful advice for future moving. Overall, it's a great location and I would highly recommend.

No professionalism what so ever

Make sure that each vehicle is safe and in good running conditions to be on the road to drive. Plus clean. I deserve a credit back for what I've had to deal with.

This is by far the best experience I've had with Uhaul. These guy were very efficient they had me in an out in 15 mins.

From walking into the door till returning the truck the people there the guys are absolutely amazing and marvelous thank you so much.they know how to turn a bad situation into a great situation I let them so much and I thank them for helping me.

Improve the website UHaul.com. Could not extend reservation online. 20 minute wait to speak to phone rep to extend the reservation. Extremely inconvenient. Also, website stated that I had no insurance, which was false.

This Trailer was bumping on the trailer hitch . When I stopped it would bump, when I started off it would bump all the way to Florida. i told this place when I tried it out and they told me that was natural as it was the hydraulic brake coming back and forth. That did not sound right to me but they were the expert's.

The Uhaul Staff was Always very Polite and very Professional and also have very Good customer service skills and that is a Must. I was always Please when i call or when i come in. The Uhaul Team is a very Good Team. And God Bless TeThem. U haul Have A Bless Day and Weekend Peace🌹🙏 Respectfully Carolyn

I know you guys are busy, but please please please answer the phone. I was running late got caught up in traffic/ rain ......called and called before 6pm ...NO Answer. Instructions are available on line, but sometimes there is a NEED for conversation with a real person. Thanks

The woman at front counter has a snobbish attitude didn't get her name wish I would have. She's doesn't interact well with customers. Trucks gotta be rigged with the gas usage/ mileage

Everything was great

Keep doing what is already being done.

I think you are alresdy doing what your customers want, just keep doing the same things

Well Done! ... Easy Access and Courteous Agents.

Make sure the truck is clean and had no blunts in them

It was very nice to receive a clean truck inside and out. The customer service was great and I highly recommend this location. The location in riverdale would not rent a van or truck overnight unless it's a certain size per their manager.

Thanks

Shorter hold time at initialization

N/a

Email said to pick up key outside, but had to go inside

IM NOT YOUR CLIENT! STOW EMAILING ME

Associates need to work on their attitudes. Not very hospitable. But equipment fine.

Satisfied with service

Joseph was very knowledgeable and helpful

Good clean place to store your things. My furniture was stored for 2 years in an inside climate controlled environment here and was still in great usable condition after I removed it. So I'm a happy customer.

They , the Staff were always busy doing something to keep the facility on the up & up.

Awesome Owner and team

The staff was AMAZING! Despite my current living situation, the staff made me feel amazing and safe. They were very understanding and gave me the best deal possible. They turned my bad day into one of the best days and I would recommend this place to anyone, hands down.

Manager is very kind . Answered all my questions and helped me find the storage and truck solutions that met my need. Would definitely return to this location for my future needs .

Employees were very nice

It was great until I received an email stating a late fee and i owe on storage and past due? How!!?? If my move in date was Nov. 17 2019 and I owe a past due amount.?? You have to pay for storage

The customer service was AMAZING and the storage facility SUPER CLEAN with a comfy temperature. However, I expect storage on a second level to have elevator access.

Lovely staff!

Great customer service

I was super impressed by the treatment of the staff. He was super professional and nurturing. He understood my situation and made the perfect recommendation without overselling. I loved the experience

Great service. Very helpful.

Very pleased very professional

Awesome, especially Manuel. He's was a God send. Thank you!

Awesome friendly individuals ..

Even though i didn't have insurance all of my furniture were ruined. I had mold mildew on everything. The storage wasn't seal to protect my future. I lost everything and its not fair to me to have

I will continue to use U-Haul as my storage the staff of smiley friendly courtesy each and every visit

Everyone that I encountered was pleasant and helpful and professional! Thank you!

Everyone was very nice

Owner very nice

Great experience

Great the staff very professional. Excellent team work. Thanks again Uhaul

I was advised that I had access to the unit until 10 PM but I drove 30 minutes to get there by 9 pm and could not get into the unit. Otherwise it was ok.

the u haul was okay but the doors are to heavy to open

Although I wish that you all have more storage units at the bottom level and not at the top

Staff person was not available when I arrived. I called in advance and spoke with the call center and explained that I would be arriving. No one was there til 3. I had to reschedule. Delayed for 1hr.

The representative that took my payment wasn’t paying any attention to me and then called the very next day from a scam phone number asking about me moving my things when I had just paid the bill.

Np 22nd

Place is dated and need remodeled

I would like to thank the u- haul staff for being helpful with in store visits as well as phone calls and every way to accommodate me during the last two years.Very nice manager and staff.

All associates need to be on the same page when signing people up for vehicles. 1 woman associate enforced a rule that your number had to be called to rent a car and my phone was dead charging .

The manager has a bad attitude and makes smart comments. He does not seem to value customers.

Son excelentes tanto el personal como las instalaciones mil gracias por su servicio.

I am pleased having used the services at the Jonesboro GA location. The staff were very customer oriented and I recommend this ocation any time you need the use of a storage facility. Thanks U-Haul.

The staff was very nice and friendly. I didn't need much but if i did ask for something the staff was very helpful. All of them are truly awesome. Thank you.

Management was very rude ,managers said one thing and did another ,management was not truthful we’ll not ever return back to this location

Prices were a little high for storage units.

No comments

Great service

Lady was very knowledgeable and kind..thank you.

Keep up the good work...Thank you...

The in-store staff was not nearly as friendly as the phone staff; the phone staff was indeed top-notch.

The staff were wonderful to me , I moved my things in The on sight storage for the 30 days,I had to wait on a closing date to move in my new house so the free 1 month storage helped out so much Thanks

I truly highly appreciated such great wonderful staff they all go over and beyond the call of duty to make your visit with them a very full feeling pleasant safe one the staff at Tara Uhaul the best

Great customer service, friendly staff.

Safe and secure