Customer Reviews for U-Haul Moving & Storage of Jonesboro

4791 évaluations

7308 Tara Blvd   Jonesboro, GA 30236
(corner of Tara Blvd and Battle Creek)

(770) 471-7956

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(770) 471-7956

7308 Tara Blvd
Jonesboro, GA 30236
(corner of Tara Blvd and Battle Creek)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN G. 
Évaluation :
1

When i returned the truck the dark skined employee gave my u haul keys to another person causing me to be late returning the u haul truck the manager was called in and he said he would call the police but he didn't instead he allowed whoever his employee gave the keys to to return the vehicle whenever they got ready when they returned the vehicle it was an extra 30 miles put on the odometer by an unknown person totally unacceptable and I would like something to be done about this to keep this from happening to another customer I felt as though I was bullied and raned over

RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME H. 
Évaluation :
3

This location associates are always rude. They always act as if I'm on their time and my money is not as good as the next customer. I have been with uhaul for 7 years but iam currently looking at other options to rent. Because of this location I don't think I will be coming back to uhaul. My time and money is just as valuable as the next customer.

ANISHA D. 
Évaluation :
5

The booking process was horrible this time around! I have booked a 6x12 RV two times a year over the past four years. First issue, it was difficult locating a store close to my house to pickup the RV. Second, they missed up the rental days twice and I had to call back to get it corrected. And last, the call hold time was ridiculous. I was on hold 30+ minutes each time I called.

ANTONIO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARNEISA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BROOKS E. 
Évaluation :
1

As you can see, I rent from this location multiple times a month. Every time I enter this facility the customer service is horrible. The manager is always engaging in conversations that's inappropriate while customers are in the store. they are always playing and joking around while customers are waiting. There check in process is not the best. I try to keep from using this location as much as possible.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie C. 
Évaluation :
5

Just keep the happy friendly staff you have!

JOAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexus R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

courlin s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY R. 
Évaluation :
4

At first phone contact was limited, there was some improvement. Just keep lines of communication open. You all worked well with us for truck rental extensions.

STERLING M. 
Évaluation :
3

Hire More than one front desk associate

Corey W. 
Évaluation :
5

Gracias por su buen servicio y excelente trato .

Ivan V.  |  Premières impressions 
Évaluation :
5

Thanks great service

DARRELL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUDOLPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Staff was very nice and helpful.

Charles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyshawn W.  |  Premières impressions 
Évaluation :
3

The staff didn't care much for their job and the truck had major dangerous issues. If that was fixed everything would be fine.

FLORENCE G. 
Évaluation :
1

Darryl Releford didn't explain that I was being charged for the miles. Also, I question about the additional 79,00 $ being charged and the manager couldn't tell me why they system was doing that. I need someone to contact me because I believe I am being charged more than what I was estimating to pay

DEIDRE K. 
Évaluation :
4

I had my stuff stored here since 2003 and was finally able to afford to move it out this month. Most of the time it was easy to make payments, there were a few months over the years I made a payment and they said I did not and tried to double charge me but I was able to call and the staff remedied the screw up. When I was finally able to pick my stuff up it was for the most part just dusty and cobwebs but so far have not found any rodent droppings or bugs that is a huge plus. I played for the whole month

LORI W.  |  Expérience générale 
Évaluation :
5

Dominic was extremely helpful...

LESENIA Y. 
Évaluation :
5

Everything was straightforward. No complaints

Kasheef R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYCI T. 
Évaluation :
5

They did an outstanding job they were busy to my surprise but got to me quickly and checked me out quickly also

TERRY S. 
Évaluation :
4

Nothing at all

phillips D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TREMAYNE B. 
Évaluation :
5

I pass several Uhaul locations to come to this one. I might even save on mileage by going to a different one but I'll pay the extra just for good customer service.

MONICA J. 
Évaluation :
5

Continue to improve ways of returning equipment in after hours

WILLIAM W. 
Évaluation :
2

I was charged for 3 days of usage when I only had the truck for 6 hours.

SANETRIA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASMINE D. 
Évaluation :
5

Aucun

EUNICE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irma D. 
Évaluation :
1

You thieving bastards overcharged me by 50 miles, blamed me and told me all of your paperwork was accurate. I called your corporate office and they immediately saw that all of your numbers were wrong and refunded me. FUCK YOU!!!

Sean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TASHIQUE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION M. 
Évaluation :
5

Good customer services

OLUWAKAYODE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla T. 
Évaluation :
4

Maybe staying open a later than 7 but I guess it was OK since you can check in the truck ourselves

LEONARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEEKI R. 
Évaluation :
2

Was overcharged for cleaning fee. Nothing was dirty nor damaged.

JANEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith O.  |  Expérience générale 
Évaluation :
2

The general manager, should not complain about other uhauls sending their customers to his store infront of the customer. And also not be rude and belittling to customers. He smacked his lips and rolled his eyes because I did not do self check in at his store and he was obligated to enter in my information. Then when I told him about the credit to my account for the inconvenience he laughed at me and said he not going to honor that I can use the credit at his store but not his.And I explained to him I did at the original location. And they said they would transfer all my info over. Also upon returning the uhaul by 10pm and putting the gas on half a tank versus the 3/8 with pictures to prove I should have not been charged an after hours fee. Of 20 dollars and by 7am the next day I called customer service for them to remedy the matter the young lady informed me that he would reach out to me shortly. In which he never did. Not a good experience at all and also I subcontract for uhaul under moving help.com Atlanta's MVP movers my reviews show I know how to treat customers this gentleman surely does not

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUBRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY J. 
Évaluation :
1

Lewis was extremely rude and disrespectful. I would not recommend this location to my worst enemy. He ruins the reputation of Uhaul.

BREYONNA S. 
Évaluation :
5

Check in and out was quick and easy

BOYD R. 
Évaluation :
1

You may have trucks- but people don't pay for confrontation- dirty trucks in a pandemic and being nickle and dimed for gas when it returned where you got it but your attendant sliding meters a fraction of a centimeter up , or your interpretation of a day rates which is 24 hrs from the time you pick the truck up (if you can count and do math vs 12 from the time you rent 11-11 just because your low on trucks and trying to get people to return truck - or charge them twice for what should be a 1- 24 hour period. Believed all the reviews - they are nice to who they want to be nice to - but they will get ghetto and an attitude when you ask normal questions. The truck is sometimes clean - sometimes dirty ( yes in a pandemic ) sometimes they run good , but sometimes the steering is so loose you think you might die driving it . I wanted to like this location because it was black owned - but just because you have a business - doesn't mean you have what it takes to run one successfully . This location has been here a while - if you go here you will see why there is only 1 location.

Teresa M. 
Évaluation :
5

Keep UP the good work think you god bless

WALTER C. 
Évaluation :
5

Great staff

JOSEPH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO W. 
Évaluation :
3

Be sure to use the app, the issue with returning is that I was not allowed to get my truck in before 12 am because the website was not working with my browser.

QUENTON B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

IVORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY D. 
Évaluation :
5

I appreciated how helpful the staff was. I didn't have a reservation and it was very busy but they still worked it out for me to get a truck whiteout having to come back later or go to another location.

TEEREA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELOISE G. 
Évaluation :
1

First they need to be investigated do to cheating customers by lying about the miles charging you more money. They also cheat you on fuel, they mark the sheet like the gas hand little under half fill but the gas hand above the line before E.

SALLIE R. 
Évaluation :
5

Great customer service also fast & easy !

TAMYKA S. 
Évaluation :
5

They did very well

MERVIN D. 
Évaluation :
5

They have been good

DERONTA F. 
Évaluation :
5

Rien

SIMEON L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Nothing excellent service

CHRISTOPHER B. 
Évaluation :
1

Hiring new and helpful people that don't hold any prejudge you because you come from a different state

KENYATTA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
3

The app to return is poor functioning. Wasted my time and I still got charged extra for not being able to return after hours with the app.

TAIWO S. 
Évaluation :
4

Staff is very friendly and helpful.

SONIA T. 
Évaluation :
5

I was very impressed with the service from the reservation to return of the u haul truck. The young lady and young man were outstanding. Thanks

LENELL C. 
Évaluation :
5

Nice equipment had no problems

LAWRENCE G. 
Évaluation :
5

Nothing.great customer service

ANTRON E. 
Évaluation :
5

Very good service and great workers!

DERRICK G. 
Évaluation :
1

The lady at the counter was professional. However the truck drove so rough and I also mentioned to that guy that works there that the tire pressure light was on before I drove off. He was so nonchalant and did not care saying that he had checked the tires. That was a lie because the tire pressure light was flashing the entire time. Also the truck kept jerking very bad when I would stop at a red light and accelerate again. The whole experience was awful this time woth that truck.

TARONICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALDIE L. 
Évaluation :
5

The manager was working with a new customer service representative at this location while energetically and efficiently helping 6 customers simultaneously. His service was impeccable. I would recommend this location to everyone. -Yes, I must add this was an early Saturday morning and everyone was in a hurry to do something because the weather was perfect. His positive energy was contagious. Thanks.. #WonderfulExperience

Josephine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY W. 
Évaluation :
4

Just work on their customer service and they would have it all.

DWYANE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Service was great

DON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
4

Nothing that I can see. The customer service was very good and as for as I can say that's all a customer can ask.

MICHAEL M. 
Évaluation :
5

This was an absolute awesome automated experience! There were only two concerns. Because George is a hands free state each one of your vehicles should come with a cellphone holder apparatus. I also wished there was hand sanitizer in the truck as well.

MICHAEL C. 
Évaluation :
5

Thank you for all the services your company provides.

Zandra L.  |  Premières impressions 
Évaluation :
5

I truly my experience today at U Haul! The manager was professional, friendly, fast, and a joy to meet. She took care of all my needs. The young man who checked me in was wonderful. My service was excellent! Kudos to U Haul. I will always be a customer.

RUDENA M. 
Évaluation :
5

Keep doing what you're doing!!!!

YOLANDA H. 
Évaluation :
4

Needed a explaination of the billing process

JOHNSON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIJ G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MYRA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC A. 
Évaluation :
5

Everything was wonderful and Dominick made sure I was in out with the truck I needed

ANGELA C. 
Évaluation :
1

Check identification.. 2 men rented a truck and used my (im a female) information.. This location just wanted to make a sale

ANTONIO D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD L. 
Évaluation :
3

Rate was too high. Service was pleasant.

GLORIA J. 
Évaluation :
5

Nothing.

PATRICIA B. 
Évaluation :
5

Louis Manual is an awesome and Outstanding manager keep up the excellent service

southside p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica b.  |  Expérience générale 
Évaluation :
1

I wouldn't recommend no one to put they things at that location

Jarail M.  |  Expérience générale 
Évaluation :
4

Standing from a side view while waiting didn't like the way the manager talk to some as though he was handling them or as though he could talk to some black (African Americans) just any way, professional but with an aggressive demeanor. Besides observing from the sideline everything else was great, thx u.. There was never any disputes nor altercations.

bobby a.  |  Expérience générale 
Évaluation :
5

The waiting time became extremely long for customer service over the phone.

SUNDRA L.  |  Expérience générale 
Évaluation :
5

Customer Service was very polite, Peaceful atmosphere.

Valerie S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOI B.  |  Expérience générale 
Évaluation :
5

The Uhaul Staff was Always very Polite and very Professional and also have very Good customer service skills and that is a Must. I was always Please when i call or when i come in. The Uhaul Team is a very Good Team. And God Bless TeThem. U haul Have A Bless Day and Weekend Peace Respectfully Carolyn

Carolyn G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jozsef G.  |  Expérience générale 
Évaluation :
5

Joseph was very knowledgeable and helpful

James L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANthony H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ladrina e.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas J.  |  Expérience générale 
Évaluation :
4

Good clean place to store your things. My furniture was stored for 2 years in an inside climate controlled environment here and was still in great usable condition after I removed it. So I'm a happy customer.

Niteria H.  |  Expérience générale 
Évaluation :
5

They , the Staff were always busy doing something to keep the facility on the up & up.

winford M.  |  Expérience générale 
Évaluation :
5

Awesome Owner and team

derreyl b.  |  Premières impressions 
Évaluation :
5

The staff was AMAZING! Despite my current living situation, the staff made me feel amazing and safe. They were very understanding and gave me the best deal possible. They turned my bad day into one of the best days and I would recommend this place to anyone, hands down.

Tiffany W.  |  Premières impressions 
Évaluation :
5

Manager is very kind . Answered all my questions and helped me find the storage and truck solutions that met my need. Would definitely return to this location for my future needs .

Audrey W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas J.  |  Premières impressions 
Évaluation :
5

Employees were very nice

Avrietta P.  |  Premières impressions 
Évaluation :
2

It was great until I received an email stating a late fee and i owe on storage and past due? How!!?? If my move in date was Nov. 17 2019 and I owe a past due amount.?? You have to pay for storage

Takayas R.  |  Premières impressions 
Évaluation :
3

The customer service was AMAZING and the storage facility SUPER CLEAN with a comfy temperature. However, I expect storage on a second level to have elevator access.

N'Dieye D.  |  Premières impressions 
Évaluation :
5

Lovely staff!

staniece h.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Keena H.  |  Premières impressions 
Évaluation :
5

I was super impressed by the treatment of the staff. He was super professional and nurturing. He understood my situation and made the perfect recommendation without overselling. I loved the experience

LACINDA B.  |  Premières impressions 
Évaluation :
5

Great service. Very helpful.

Nicholas W.  |  Expérience générale 
Évaluation :
5

Very pleased very professional

RONZO P.  |  Premières impressions 
Évaluation :
5

Awesome, especially Manuel. He's was a God send. Merci.

Deborah w.  |  Expérience générale 
Évaluation :
5

Awesome friendly individuals ..

Calicia T.  |  Premières impressions 
Évaluation :
2

Even though i didn't have insurance all of my furniture were ruined. I had mold mildew on everything. The storage wasn't seal to protect my future. I lost everything and its not fair to me to have

tommy g.  |  Expérience générale 
Évaluation :
5

I will continue to use U-Haul as my storage the staff of smiley friendly courtesy each and every visit

charlie t.  |  Expérience générale 
Évaluation :
5

Everyone that I encountered was pleasant and helpful and professional! Merci.

Robin B.  |  Premières impressions 
Évaluation :
5

Everyone was very nice

Barbara F.  |  Premières impressions 
Évaluation :
5

Owner very nice

Miriam W.  |  Premières impressions 
Évaluation :
5

Great experience

GARY R.  |  Expérience générale 
Évaluation :
5

Great the staff very professional. Excellent team work. Thanks again Uhaul

Nakitha J.  |  Premières impressions 
Évaluation :
4

I was advised that I had access to the unit until 10 PM but I drove 30 minutes to get there by 9 pm and could not get into the unit. Otherwise it was ok.

Gloria W.  |  Expérience générale 
Évaluation :
5

the u haul was okay but the doors are to heavy to open

loyce p.  |  Expérience générale 
Évaluation :
5

Although I wish that you all have more storage units at the bottom level and not at the top

amber w.  |  Premières impressions 
Évaluation :
1

Staff person was not available when I arrived. I called in advance and spoke with the call center and explained that I would be arriving. No one was there til 3. I had to reschedule. Delayed for 1hr.

JESSICA T.  |  Expérience générale 
Évaluation :
3

The representative that took my payment wasn’t paying any attention to me and then called the very next day from a scam phone number asking about me moving my things when I had just paid the bill.

Brittany B.  |  Expérience générale 
Évaluation :
5

Np 22nd

James G.  |  Expérience générale 
Évaluation :
2

Place is dated and need remodeled

Nichelle T.  |  Expérience générale 
Évaluation :
4

I would like to thank the u- haul staff for being helpful with in store visits as well as phone calls and every way to accommodate me during the last two years.Very nice manager and staff.

VALERIE W.  |  Expérience générale 
Évaluation :
4

All associates need to be on the same page when signing people up for vehicles. 1 woman associate enforced a rule that your number had to be called to rent a car and my phone was dead charging .

Emmanuel P.  |  Expérience générale 
Évaluation :
2

The manager has a bad attitude and makes smart comments. He does not seem to value customers.

Kenneth h.  |  Expérience générale 
Évaluation :
5

Son excelentes tanto el personal como las instalaciones mil gracias por su servicio.

Reyna T.  |  Expérience générale 
Évaluation :
5

I am pleased having used the services at the Jonesboro GA location. The staff were very customer oriented and I recommend this ocation any time you need the use of a storage facility. Thanks U-Haul.

Jacqueline B.  |  Expérience générale 
Évaluation :
5

The staff was very nice and friendly. I didn't need much but if i did ask for something the staff was very helpful. All of them are truly awesome. Merci.

lashawn p.  |  Expérience générale 
Évaluation :
1

Management was very rude ,managers said one thing and did another ,management was not truthful we’ll not ever return back to this location

Rosemarie C.  |  Expérience générale 
Évaluation :
4

Prices were a little high for storage units.

MELANIE B.  |  Expérience générale 
Évaluation :
5

No comments

Stacy G.  |  Expérience générale 
Évaluation :
5

Great service

SHIRLEY R.  |  Expérience générale 
Évaluation :
5

Lady was very knowledgeable and kind..thank you.

David g.  |  Réservation 
Évaluation :
5

Keep up the good work...Thank you...

RAPPSODI A.  |  Expérience générale 
Évaluation :
4

The in-store staff was not nearly as friendly as the phone staff; the phone staff was indeed top-notch.

dionea d.  |  Expérience générale 
Évaluation :
5

The staff were wonderful to me , I moved my things in The on sight storage for the 30 days,I had to wait on a closing date to move in my new house so the free 1 month storage helped out so much Thanks

ardrey s.  |  Expérience générale 
Évaluation :
5

I truly highly appreciated such great wonderful staff they all go over and beyond the call of duty to make your visit with them a very full feeling pleasant safe one the staff at Tara Uhaul the best

benjamin s.  |  Expérience générale 
Évaluation :
4

Great customer service, friendly staff.

SHERONICA S.  |  Expérience générale 
Évaluation :
4

Safe and secure

CATHERINE B.  |  Expérience générale 
Non reviews have been submitted for this location.

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