Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Dominic (sp) was very good and very knowledgeable. Being in sales I recognize talent and you should hold on to him. The process was easy, the truck was what I expected but your app sucked as it sent me to a location that was a mom and pop place where no one was. Where I rented was so much closer to my house and where I wanted to go to begin within. So in summary - your app sucks, but your onsite team at the location was awesome.
FLOYD A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elijah S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGINA F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LASHONDA T.
Évaluation :
1
Brought rental back on time. Tried to finalize return system stated no account found! Called 1800# waited 25 minutes only to be hung up on. Online chat gave info to start return. Got through last pic of inside truck and system error occurred. Charged overnite fee even though I arrived 45 min before cut off. Dropped keys on time without confirmation if return due to system error!!
SONYA C.
Évaluation :
5
Staff was very friendly and accommodating. I have a storage at another place that I'm merging this one into. It's quiet a bit larger than this one. Wish I had come here first years ago. I'm moving back into a house this year, with my grandson, which means I won't be wasting extra money. Thank you Staff
KAY J.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHELSEA D.
Évaluation :
1
Make sure the vehicle is well maintain the vehicle I had transmission was slipping I couldn't adjust the passenger side mirror it was about to fall off held on with tape I stated to ask for a refund it cost me191 dollars for this vehicle that really should've been on the road
ANTHONY R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAVERNE L.
Évaluation :
2
Horrible customer service thru out the process. I asked for an extension on my itintial rental date and was asked WHY DO YOU NEED IT LONGER? I was told my truck was outside. There were 4 outside the same size. I asked someone who worked there and the response was its overthere pointint to the group of 4. It turned out to be the one where the seats were soaking wet from the cleaning or should i say Hosing dowin of the truck . Finally I when i brought it back the employee asked if i was using the app i said yes and asked for the keys got in the truck and played with his phone it was almost like i was bothering him everytime i had a question or had to take a photo. i will not be renting here ever again
HOWARD F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amber S.
Évaluation :
3
I called and scheduled a pick up and arrived only to find something different after I gave my credit card information over the phone.
Latanya B.
Évaluation :
5
Nice friendly courteous service from the representatives
BRIGGETT R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WENDS D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BOYD R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VINCENT T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATIE H.
Évaluation :
4
The fact that I made a reservation online for a truck and was not able to access it after hours and had to reserve a new appointment is unacceptable. I was also sent an email stating that I would have a lock in my unit and that wasn't the case so I had to purchase a lock after all the inconvenience. I had to pay for the separate reservation before the first one could be refunded.
Dominick Harris was awesome! He got us in and out in no time, and his customer service is stellar!
Tara B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darrious J.
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Premières impressions
Évaluation :
3
Retire this truck. It is pretty banged up, when driving up the hill it starts shaking pretty bad and the steering wheel has a lot of play. Towards the end of the rental the low oil light came on. I was always afraid that this truck would die on me during the rental. Excellent in person customer service and the return app was awesome.
Sonia T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BOYD R.
Évaluation :
4
Update and improve electronic service, only bad experience was waiting for computer to complete transaction .
EDITH D.
Évaluation :
5
I didn't get the name of the man that assisted me but he really provided great customer service and made my move a success. Really just want to say thank you to him and the customer service that he provided as well as the representative at the traffic office that got me rescheduled.
Courtney G.
Évaluation :
5
Great service
cedric g.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MELVIN T.
Évaluation :
5
I was able to access my unit at anytime. Staff was always courteous and helpful. My belongings was stored for over 2 years in a outside unit and there was no rodent, bugs or water damage to my belongings. The price was reasonable. I would recommend this Uhaul to others.
Vernice H.
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Expérience générale
Évaluation :
5
have gas in the truck。and do some work on the truck，IT runs really 八点
SHARON W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Richard H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
narceso H.
Évaluation :
5
Just keep up the good work and keep the smile with the customer.
WALTER S.
Évaluation :
2
Le client n'a pas laissé de commentaire.
MICHAEL J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID C.
Évaluation :
5
Going to miss them. Except for the new guy that don’t seem to know how to address elder blacks.
david W.
|
Expérience générale
Évaluation :
3
The customer service was great. However, renting the cargo van was expensive.
COREY W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GABRIELLA G.
Évaluation :
3
I didn't know I need to predict the mileage I was going and was charged extra money on my card when I originally swiped it for $39. It should be explained to customers if they go over the mileage then it will charge there card. I not happy about that, at all!
TIFFANEE W.
Évaluation :
5
Sales rep very knowledgeable and respectful. I salute you Dom!!!
kenson R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
FRANCENE R.
Évaluation :
5
Excellent customer service and staff was very professional.
ANNETTI A.
Évaluation :
5
The customer service at this location is OUTSTANDING!!!
VINNETTA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIE A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina M.
Évaluation :
5
staff was excellent!
TONY P.
Évaluation :
5
Everything I needed answers to was provided and customer service was totally awesome. I would highly recommend this location to all my friends. I am very satisfied and pleased
ANGELA C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TOLLY R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
TOWANDA E.
Évaluation :
5
Have more equipment available to prevent shortage and longer wait time
NATTY D.
Évaluation :
5
Probably explain that I'd have to go online and before finishing with the U-Haul truck that i have to go online and fill out information before turning in the truck. I had to go back to the building and get the info i needed to close out the account and my phone was dead so i tried calling the info center and they took forever to get on line
VERNIKA N.
Évaluation :
1
The woman that was in charge was VERY VERY VERY RUDE, soon as I pulled into parking lot she came outside fussing at me then went back into building. I get out the car and go inside, she is assisting the customer behind me while I'm standing at counter. I ask many questions and every response was her being smart or nasty. My wife told her she's being unprofessional but she didn't care bout how we felt or what we thought. She literally responded and said that out her own mouth. I Asked her how much will I get back after I bring truck back and she said you not getting anything back and I know you supposed after good truck return. At long as she works for Uhaul you will always have bad business or reviews At this location. I just want my portion that's returned to customer back into my account. Please help!!!
TAVARUS R.
Évaluation :
1
The truck was making a loud noise and the manager had a nasty attitude
ANITRA M.
Évaluation :
4
Customer service was great!
TABITHA M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
ARNOLD G.
Évaluation :
4
Continue the great service.
THEODORE J.
Évaluation :
5
Your Mgr was great at the time I was there.
Avrietta P.
|
Premières impressions
Évaluation :
5
It was all good.
MARK J.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Penny D.
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLOS W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARLENE D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DANNY R.
Évaluation :
4
The person that helped us with our rental was an exceptional employee and very helpful.
BARBARA P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephen C.
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Expérience générale
Évaluation :
5
Nothing!
WAYNE T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAYVONNE B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jim A.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mary T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel H.
Évaluation :
5
This one one of the best locations with a warm & friendly service. The Manager Doneeshai is doing a wonderful job . I do recommend this location 100 %.
SAHEEDAT S.
Évaluation :
5
Good team
CELESTE F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RASHAAD M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Levale M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEIDRA S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
NATASHA M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JERRELL S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONNA C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Valerie S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frederick N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WINTA H.
Évaluation :
4
Dominick provided outstanding excellent customer service. I had a reservation so my wait time was minimal, my truck was cleaned and ready to roll. Great overall experience.
SHEMEEKA C.
Évaluation :
1
The manager there is very rude . And any time you talk to someone who says my facility ...and they don't own it ...you already know what you're going to get. There are several times that I called I stayed on hold more than 15 minutes and there has been times that I have called and that was a lot of horseplay and profanity in the background. I was not happy at all at this location.
SHALUNDA M.
|
Expérience générale
Évaluation :
5
Great counter and customer service. Great Team!
DEBRA M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
LUCIUS G.
Évaluation :
4
Truck needed to be serviced because it was sounding very weird. The truck also needed air per warning on vehicle panel.
HELENE M.
Évaluation :
5
Outstanding service
RALPH P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTONIO W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIO V.
Évaluation :
4
I really appreciate all the help I received from Doneesha. She provide excellent customer service!
April J.
|
Expérience générale
Évaluation :
5
Your guys really helped me out. Your staff was great & friendly
KEVIN J.
Évaluation :
5
Ask for Consocous I probably spelled her name wrong but she was Top Notch Patient Kind and Professional she was Amazing â¤ï¸ðŸ™
REGINALD K.
Évaluation :
1
I was charged twice the contract stated the truck was full however it was on empty. They said I went 90 something miles when I only traveled 17 miles both ways.
ANTHONY S.
Évaluation :
1
At first glance the cargo van appeared to be clean but after driving for about 10 mins, I noticed that the van reeked of urine. I own a balloon business so I rent the vans to make deliveries and I couldn't return the van without being late for my event. It is clear that this location doesn't throughly clean their vans because there are spiders webs under the seats and we saw a roach crawling around the cup holder. This is unacceptable and I will not be returning to this location to rent ever again.
ASHLEY W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SADE H.
Évaluation :
1
What a horrible experience when do you how many times in my life and never have I been treated so disrespectfully and I have my staff treated so disrespectfully as this woman at this location and her employee. I do hope I get a call soon.
MARK S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VINNETTA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MYRA J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARBIE F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ZALIKA J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
garland b.
|
Premières impressions
Évaluation :
5
The general manager, Doneesha McDowell, is par excellent! She is friendly, personable and professional all in one! Whether it's on the phone or in person. She makes the rental experience seamless, quick and efficient. have used a lot of different Uhaul locations for storage and truck rentals over the years and she is overall the best person for the job that you can get. How blessed you are to have her as an employee, she is an tremendous asset to your company, don't let her go!
Olivia L.
Évaluation :
3
I did not have a registration, and the customer service rep said he had no vehicles available. I left, went online to make a reservation, the vehicle was at this location. I had to driveback and wait in a long line by this time to get the vehicle. The guy acted like this was normal. So inconvenient.
ROLINDA L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAEN R.
Évaluation :
5
Great customer service to
LARRY J.
|
Premières impressions
Évaluation :
5
Very knowledgeable
Martha G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEREMY W.
Évaluation :
5
Everything was great especially the customer service
JUSTIN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EILEEN B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathy M.
Évaluation :
1
Le client n'a pas laissé de commentaire.
ARIANE K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TONY R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAKEINYA D.
Évaluation :
3
Hour of Operation on Sunday should be until 7pm in my humble opinion. Merci.
Rodrick H.
|
Premières impressions
Évaluation :
5
Manager & worker Kevon provide exceptional Customer Service. This feedback is given lightly. Former Customer Service/Human Resources Manager
MARIE J.
|
Premières impressions
Évaluation :
5
I believe his name was Kyon very professional young man very helpful at the Battle Creek store in Georgia
LATONYA M.
|
Premières impressions
Évaluation :
2
I PURCHASED UNIT #2408 ON WEDNESDAY 21st of July I tried to move some things in my storage on Saturday 24th of July my gate access key didn't work I was stuck behind the gate and couldn't get out for three hours I called customer service I was on hold for 50 minutes they finally gave me a code to open the gate so that I can get out the very next morning I went back to to storage unit still my key wouldn't work I went to the front office and was told that an employee there had sold the storage unit that I purchased on Wednesday 21st of July to a Michael Wilson I was very disappointed because I had a delivery of a bedroom set that was supposed to be delivered on Saturday but the delivery driver called in sick thank God or they would've been delivery to a storage unit that an employee sold to someone else that was supposed to have been my unit!! THE STORE MANAGER KEVON SMITH GAVE ME A LARGER UNIT FOR THE PRICE OF THE SMALLER UNIT THAT AN EMPLOYEE GAVE TO SOMEONE ELSE TO FOR THE INCONVENIENCE WHICH WAS NICE BUT I STILL WASN'T SATISFIED WITH THAT UNIT BECAUSE ITS UPSTAIRS THE FLOORS ATE WOOD AND LOOKS AS IF THE FLOORS OPEN UP AND SOMEONE CAN ENTER MY UNIT FROM THE UNIT UNDERNEATH AND STEAL MY THINGS!!! THANK U CATINA CRAWFORD
Catina C.
|
Premières impressions
Évaluation :
1
I have had my storage unit for several years and I am never late due to my account being on auto pay. Recently I had several fraud transactions on my bank account, and I was forced to cancel my card. Through the process of protecting myself, I didn't realize Uhaul was one of accounts connected to my card, and would be affected until I received a letter informing me. I called the location, and spoke to a lady that was very rude and unprofessional. She spoke over me and when I corrected her pronunciation of my name she mocked me. I also asked her about waiving my fees and she informed me that they would have needed to know in advance about my situation. I asked " so I needed to let you know in advance that someone would be committing fraud on my account?" I asked her for the Store Manager or customer service. She said she would transfer me to customer service, but I somehow got the Morrow location instead. The lady at the Morrow location successfully transferred me to customer service, but I was hold for an hour. The Jonesboro location need a lot of work on their customer service. During the time I have had my Uhaul storage, I have been locked in the storage facility by the staff, the restroom is always filthy, verbally attacked by a staff member for a delinquent account that was not mine, and now this. If you didn't include the people in this process , I would recommend Uhaul to my friends and family.
Shanika G.
|
Premières impressions
Évaluation :
5
Super nice plp
LUIS R.
|
Premières impressions
Évaluation :
5
The lady who helped me was so awesome And professional really good at what she do she definitely needs to be a manager or maybe even a general manager awesome Service thank you so much
Patisa F.
|
Premières impressions
Évaluation :
5
The whole staff at this facility was awesome!
CHAUNCEY J.
|
Premières impressions
Évaluation :
5
Staff is very detailed. Helpful Professional Everyone I encountered
KAY J.
|
Premières impressions
Évaluation :
5
Good service
Nicole P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cortlin s.
|
Premières impressions
Évaluation :
5
Thank you for all the services your company provides.
Zandra L.
|
Premières impressions
Évaluation :
5
Customer Service was very polite, Peaceful atmosphere.
Valerie S.
|
Premières impressions
Évaluation :
5
Awesome Owner and team
derreyl b.
|
Premières impressions
Évaluation :
5
Great the staff very professional. Excellent team work. Thanks again Uhaul
Nakitha J.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.