Took excellent care of me.
MICHAEL FCustomer Reviews for U-Haul Moving & Storage of Joplin
Testimonials From Recent Customers
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When I returned the trailer they said they checked it in but the next day I get an email saying I haven't returned the trailer. I call the local store I got it from she said oh yes it was checked in. So we called corporate and they never checked it in til the next day when I had called at 8:45 am… so no I would not recommend.
Clem SIf perfectly awesome I will come to you guys every time I need help on moving
ANTHONY MQuick pickup and easy convenient drop off. Excellent customer service
MICHAEL SThe staff was nice but very unclean. The truck smelled like weed.
HEATHER LThe person that assisted me try to get away with telling me I had to fill the truck back up before I brought it back. On the paperwork work she marked it as full and it was not. She drove the truck so she should have checked that prior. I did bring it to her attention. Do the job right.
STACEY SMy reservation was to b returned at 7:30 pm and the store closes at 7pm which I was unaware of. I showed up to return the trailer to find out store was closed. Employee was still in the parking lot when I pulled in and rushed to get in his car when he seen us. It would have been nice for the employee who checked us out the night before to mention that since we were to return trailer after hours I needed to do it through the app. At least I would have been more prepared. Customer service definitely lacking at this location.
HEIDI SAlways helpful staff and like the size options available. Will definitely be a regular customer.
john m | Expérience généraleHonestly you needa figure out this miles thing. They have me 89 miles to get to my new house. From where I got U-Haul and back to my place in spring 8 miles to Joplin was 78 that's 86 miles. The storage unit wasn't even where I drop off U-Haul. Makes no sense idk don't think you should've these third party companies. But U-Haul had broken mirror which is. Cool and all but really a simple cheap fix kinda tacky having a nice U-Haul with broken mirror.
Michael W | Premières impressionsBetter maintain the equipment The driver side turn signal/brake light did not work. The door was super super hard to get up and down that U-Haul definitely needs to be serviced was not pleased at all with the equipment I was rented for $42 bucks have rented from this location several times and normally am pleased, but this time was a disappointment for sure
JACK MI went in to rent a truck that advertises for $19,95 after everything was done it was over $100 for a few hours . All the extra fees are not included with the advertising.if I didn't need it that day I most definitely would not have rented it
STEVEN WThis location is way better now, that they have new management.
DAVID DGreat service
LARRY SReplace ratchet straps on car haulers.
KORY BThe actual location experience was as expected. No issues. It is run down and the lot itself seems a bit disorganized. The lady who helped me was absolutely top notch, however. As for doing the truck and moving supply reservation online....that was a whole 'nother issue. Very bad experience. It took several calls and several days to get everything straightened out where I could pick up the truck and the moving supplies at the same place. Glad I was not in a rush and had 2 weeks to plan.
RANDALL BPulled in, rolled down my window, completed transaction with the agent while 2 others unhooked and removed the tow dolly. I got a receipt in the mail. All is good. Great experience.
Douglas CI was given a U-Haul with a hazard light on. I was told that it was the tire pressure air sensor and that there was no issue with the tire itself. I was assured by "Kat V" that if any issue happened to call them and she highlighted their number and she said even if one of them had to come to me locally or close by they would if I had any issues. When I went to return it the next day the tire was low and the error message was flashing. I called and they put her on the phone and she said they can't help me and they don't come out as if she had not said what she said the day before. Never again!!!!!
ALYSSA AWonderful experience
CHRISTY WThey went above and beyond. Fule was off and noted when picked up. Not 3/4 of tank was 1/2. Was noted in photos and reported to center
Earle BThe rental process went very smoothly and fast. The ramp trailer was an extremely good, solid and stable trailer and work perfect for hauling our lift. It traveled very well on our 300 plus mile trip.
DONALD RBring the cost per mileage down
CHRISTY BKeep this manager. This is a great improvement from the previous mail manager that they had. I don't even know how he got the job. Customers will be happy that he's gone
David DAlarm rarely works right. People look like they are strung out on some narcotic. Door never worked right and had to be propped open. Don't use this place.
charles h | Expérience généraleThe experience was great. Check in and return. The only complaint I have is that I was not told at check-in that I would receive a link via text prompting me to take and submit photos of the exterior of the truck. As a result I did not notice the text until much later and the link had already expired. It did have some previous damage and it made me nervous about returning it and not having taken photos prior to driving it off the parking lot.
TRAVIS SPickup was smooth and the the staff was friendly
JOHN HSherry is the reason I come to this Uhaul location. I've rented a couple of trucks from her in the last couple of weeks and she totally gets it. When she's in control, things move fast and I get taken care of. I had a couple of small issues with my last rental and she didn't try and fight the situation. She took control and made things happen to take care of me. I spend money with Uhaul because of Sherry.
JEFFREY BPersonnel amical
NATHAN BEverybody was very nice very helpful store had a great crew working there
HAROLD H | Premières impressionsThe staff were extremely helpful. They were hands on throughout the rental process.
CATHERINE BEquipment was staged and ready to go. It was installed by the U-Haul team and pictures were taken. I was good to go. I do think that the tires were out of balance, so that should be something that could be considered.
Douglas CFriendly people
KYLE TCould not have been more pleased with using this storage facility. Thank you Joplin U-Haul for giving me a great experience. If I ever need a storage unit again, I'll be back.
William M | Expérience généraleTrailer leaked rain and got everything wet.
Ronald MNice people. Got me out the door quick..
CHRISTOPHER AI told three people at U-Haul I was going to my new place four miles away. Joplin to Webb city. Less than five miles They never told me there was a charge and took $236 from my account after billing me the regular amount. I'm pissed and would have never rented from here had I known that ! I want my refund.
JERUSHA AThe young man was quick and got me out the lot in a matter of minutes. I liked his jovial side and demeanor.
HAROLD TThis location has just about anything anyone would need for moving. Huge selection and many, many vehicles and trailers to chose from.
THOMAS RStaff very freindly and responsive to customers even though they were busy helping people coming into store to rent or return and an almost constant telephone that they answered quickly. Joplin, MO is a moving population destination.
TONYA GThey were amazing so helpful and very attentive. Merci
JAMES Bvery good experience. fast pick up and return, all good, AAA++++
MARK MI can't think of anything.
Sarah OClean enough
ginger kRien
LOYRE WI called to extend my drop off time but then I was charged for a second day anyways! I called to explain and the girl told me it was late and too bad. I said I talked to TWO associates prior to drop off for extension. She said they didn't make a note of it so I have to pay it. This is horrible customer service!! I was 25 min late and charged an extra day! I won't use UhAul again if this doesn't get fixed. I received a text after each call I made so I can prove I called for an extension. I'm so disappointed
DAVID VEverything was simple and quick. Employees were very nice and friendly. I have used this location in the past, and it's the only location I would use and recommend to others. Thank you for your awesome Employees that have great customer service!!!
CHRISTINE Bupdate trailer fleet some look like they have been in service too long.
MATTHEW CCrazy expensive
MICKEY SI received the best customer service and the women who work in the morning rock! Great smiles, help and attitude! Merci.
MARY PStaff was very friendly and professional.
JAMES ESherry was outstanding. We would rent again!
SCOTT HVery helpful since I was out of town & needed directions.
JANIFER HMore knowledgeable about the company
JAMES CI was in and out in a matter of minutes.
Darrell HI'm long time uhaul customer Another good experience Thank you
troy l | Expérience généraleSo nice and friendly. They went out of their way to help me.
Theresa C | Premières impressionsThe entire facility is filthy and smells strongly of mold. In fact, we could smell the mold as we approached the loading doors outside. The unit we were assigned had stains, a rodent trap, and a very odd odor throughout. We checked in, and promptly checked out because there is no way to safely store anything there.
Alan M | Expérience généraleThe alarm system kept going off for no reason while we were there and it scared our young boys.
Melisa H | Expérience généraleI like the convenience of having multiple sized units available.
john m | Premières impressionsThey charged me almost double what they agreed to charge me due to them originally assigning me a unit that was already taken. Almost $150 a month when they assured me it would only be $65 a month. They continued to be unhelpful when I tried to work with them on fixing it, and then they consistently did not answer the phone when I attempted to arrange a time to collect my belongings before they were auctioned.
Brittanni R | Expérience généraleThe entire staff is extremely accommodating, friendly & professional. I couldn't have had a better experience during my monthly lease of my unit! These people at this location go out of their way striving for the ultimate customer service experience.
Jennifer B | Expérience généraleVery appreciative of the staff there as we navigated our first time using a storage unit. Merci.
Paige N | Expérience généraleThe store manager was amazing to work with and also pleasant. She's amazing!
Leann H | Expérience généraleEveryone was so nice. A pleasure.
Shelia B | Expérience généraleVery friendly and helpful employees at the 7th Street U-Haul in Joplin, Mo. TV
Jeannie K | Expérience généraleIt was clean and easy access...the employees are wonderful but there is a shortage of staff, you need to hire more employees.
Pamela T | Expérience généraleTHE UHAUL I PICKED UP IN JACKSON, TN HAD EMPLOYEES KIDS THERE AND THEY WERE RUNNING AROUND ALL OVER THE STORE AND YELLING AND SCREAMING, CHASING EACHOTHER AROUND.THE WAY I KNOW THEY WERE EMPLOYEE KIDS IS BECAUSE THEY WERE YELLING AT THEM TO STOP.
Pamela T | Premières impressionsSherry, the manager was so incredibly helpful and accommodating. The entire staff is wonderful at the Joplin facility! Anyone would be remiss not to use U-Haul!
Nancy J | Premières impressionsWhen a person first gets a unit someone needs to show them how to use the pass box
Mike W | Expérience généraleIt is very comfortable the perfect size for the items I have we still have more items put in there but we have plenty of room and it's very very clean I like that thank you
FRANK M | Premières impressionsThe lady at the desk was very helpful and really nice!
Shannon P | Déménagement en ligneI have always been very satisfied with U-Haul rather I got a storage or rented a truck
jennifer h | Expérience généraleSometimes I wasn’t able to access the storage unit because a UHaul truck was parked in front of it, however staff was always willing to move the truck for me
Laurie B | Expérience généraleThe staff were all excellent, kind and went the extra mile to make sure I had a great experience and that my needs were met.
Jennifer B | Premières impressionsIt took them 3 months to clear the books and stop calling me saying I still owed them money. I emptied the storage in Sept and paid any fees I had. It's now December and I'm still not sure they have it right
debbie c | Expérience généraleThe entire staff at the 7th street U haul was very professional and attentive. They have provided Excellent Customer Service, and made the move painless and effortless. The staff went above and beyond my expectations of Customer Service, and I would definitely recommend this U haul Facility as the recommended location! Thank you to the entire U haul staff, and Happy Holidays!
John D | Premières impressionsIf I ever end up having to move again I'll definitely choose U-Haul again. And will also recommend you to all my friends and family
Jeannie K | Premières impressionsRudest woman ever
john m | Expérience généraleMy complaints: When I arrived after 2 day trip with all my belongings, I was assigned a storage near an exit for bringing things inside. I am 68 yrs & was helping, so being close to trailer was necessary. When attendant walked us to our unit #1008, it was empty but someone had left lock on & you could only open it half way. So attendant walked back to office to find another unit. However, this unit was VERY far from an exit! He said he could go back through the long maze of units & return to the office to find us a closer one but he was working alone & that would be a problem. So we took the unit. But then my chosen code would not let us access either the facility or the unit. So back & forth we went from back of building to office trying to get help to get in. Sadly, they were unable to fix the problem. So we had to prop open outside door with my box of belongings. The sliding door continually tried to close over & over the hours we were there. It was very hot & humid outside. The attendant informed us this had never happened before. But I would be unable to enter the unit bldg or my storage unit until it was fixed by the boxes mounted on outside of bldg. So until fixed I must go during office hours & get attendant to let me in. Although the young man(attendant) was very kind & truly sorry, I think he felt overwhelmed by the situation & I think UHAUL was understaffed at this facility to attend to the customers needs. This definitely needs to be corrected so things run far more smoothly for your paying customers. I even started crying because I was emotionally and physically exhausted & just needed to get the work done. Other than that, my experience with UHAUL was fairly uneventful & hopefully the boxes mounted outside for me to gain entry will be fixed. I have a ton of things to address here because I moved here from NE Iowa, including finding a place to live as I am currently staying with family. Thankyou for your time in letting me explain the situation.
Sheryl H | Premières impressionsWe had issues with this move from the get go. Ray and Denver went above and beyond to assist and resolve any problems that came up. Very happy with their assistance and compassion in the resolutions. I'll only use this facility for our U-Haul needs.
DEBBIE D | Expérience généraleMoving can be very chaotic and this move definitely was, former roommate was not reliable and kept changing time to meet, when truck was rented at time she said to come, well it wasn't convenient for her and delayed pick up 4 hours on us. U-Haul was very helpful at meeting our needs and very thankful! Even tho we needed truck another day and a larger storage unit, they made it happen.
DEBBIE D | Premières impressionsNo one told me that I had to use both key pads and I guess the buzzer is not working
Mike W | Premières impressionsNice and helpful and real....
Gabriel H | Premières impressionsThe folks that work here are always helpful! Have used them for U boxes and interior storage sporadically over the last several years!
Jenni D | Premières impressionsNo one should use any other company
CELIA H | Expérience généraleThey gentleman that helped me was so patient and kind. Good job hiring good people. They're so great! Thank you so much!
Sara B | Premières impressionsI appreciate everyone at the U-Haul storage. I came to town thinking I would only need the units for a couple months...Nine months later I am finally in my home. Going in and out and also paying monthly everyone was great!
Deborah V | Expérience généraleRan into a bad storm and the truck leak a little. Nothing ruined but things a little wet. Had to replace the driver windshield wiper as it fell off just before I ran into the big rain. Joplin store refunded the cost of the wiper. Would still recommend U haul to family and friends. Over all a good trip for 1300 miles
Donnie E | Premières impressionsI was treated more than fairly a bunch of nice nice people working there, compassionate and feeling kudos to you all
Sandra K | Expérience généraleI reserved my storage space online. Three days later, I went to Uhaul @Joplin to check in and from desk representative helped me with the process. They assigned me a storage space inside and key to the facility. When went back and checked, to my surprise, I recognized that the space assigned to me was already occupied. I came back and informed the front desk representative. Then they went back and checked, and told me that this space is occupied and they cannot help. Also, they told they don't have any storage spaces available. After spending 1,5 h in this office, l left handed and staff's are do not even bothered to find me an alternate space. After coming back home, I wrote an email to the manager explaining the situation and no response yet (after three days I am writing this). This describes how good/bad this business is for you.
Rajesh S | Premières impressionsI'm actually on the fence as what to put for number 6. There was 3 homeless people that were in the process of getting asked to leave the premise bc of living in a unit. They knew a certain passcode that allowed them access in and out as they pleased. Made my wife and I very uncomfortable having 3 people practically standing around, watching us for an hour get items from our rental truck to inside the storage unit. We called the front desk, they came back and checked on us but that was about it. We rented 2-26' trucks and 2 climate controlled units in a 2 week span- probably spent close to $2,500. On the 2nd truck (which I had to go to 3 locations to get everything), the rental truck was returned technically later than they expected. Even though we were unloading the truck on site, we didn't turn it in about 3 hours late. Because of that, they charged me another whole day of rental. I called both the store and the 800 number and both 'passed the buck', saying there was nothing that could be done. I'm in customer service and know that is not how you deal with a customer who just spent a few thousand dollars from your brand or establishment.
Michael L | Premières impressionsI was very satisfied with my experience. I appreciated the temperature controlled unit and indoor garage available to safely load/unload my items out of the weather. There were ample carts also available and a small donation area. Overall, a nice facility.
AMY S | Expérience généraleI have always used u haul and I have moved many many times over the last 20 years wouldn’t use anyone else
Sandra K | Premières impressionsKeep up the good work!!
Darrell D | Premières impressionsLove the facility
Adam O | Premières impressionsWhen I arrived yesterday the girl behind the counter was not helpful, very short in time with me and rude. I went to start unloading my car and the police where there, fire department, and EMT to assist a no responsive man. As I headed to my unit there was a woman who looked like she had been beaten. I heard a dog in a unit somewhere in the facility. It was scary to be back there alone. I was never offered an upgrade when I said the 5 by 10' was too small. Needless to say I'm not happy.
kiersten d | Premières impressionsI would recommend Uhaul as I was very satisfied with the way my belongings were stored and the safety I felt leaving them there. The set up is easy to navigate and I appreciated all the space to load and unload in heated or air conditioned areas.
Mary M | Expérience généraleI will not be storing there and would like a refund.
Sabrina H | Déménagement en ligneSchuyler provides great customer service.
Barry G | Expérience généraleCould not afford storage cost right now.
Emmett B | Expérience généraleGreat help with getting in using the card etc
martha k | Premières impressionsThe experience was professional and courteous I would recommend a friend
MATTHEW M | Premières impressionsLocation on 7th very convenient and accessible. Staff always 100 % friendly and helpful. I've done business with many U-haul location, this one is a gem.
Darren D | Expérience généraleGreat experience
PAMELA Y | Expérience généraleOutside storage area does have trash on the ground. People at the store are easy to work with.
michael s | Expérience généraleReserved unit was not available upon arriving at location. Staff stated there were no units available and unsure why I was able to reserve a unit on line or over the phone the day before. A staff member walked the entire facility and stated if I was willing to wait a couple hours one may be available as there was a previous tenant moving out. I received a call a few hours later stating there was an open unit and I would have first priority to it. Staff handled the situation very well. My next issues deals with pricing of moving items at location. Prices on labels do not match what they ring up as. I've questioned this multiple times and even taken pictures showing that there is inaccurate pricing on the labels and shelves. I have never been offered an adjustment even when I have directly asked for it. I am just told that prices vary which is very, this is extremely frustrating expecting to pay one thing when it's really 3-6$ more per item.
Dustin M | Premières impressionsThe space in front of my unit was dark and there was no light inside the unit. We moved units once to have a bigger space and during the moving, the employee gave false information and the unit was occupied. So, we moved to another one and the employee had to move a mini fridge that was being stored. After we were in, the next visit the access card did not work and had to get them reassigned to the right unit. These are all issues that were solved and not a huge deal, but the biggest problem was the dimly lit storage unit and hallway. I had to go to this unit often by myself, a woman, and I never felt comfortable or safe. We moved to a new location that works better for us, but I would suggest making sure everything is well lit in the future.
Chad B | Expérience généraleRay was the best and helped me the whole way
Brandon P | Premières impressionsWay too expensive and could never get a hold of an employee on the phone when needed
Caleb L | Expérience généraleNo comment
GARY G | Expérience généraleThere was a lock on my unit that could not be removed , but the staff was extremely accommodating. I believe the young gentleman's name was Landen that assisted me. He is an asset to your company , and an outstanding employee
Tabitha M | Premières impressionsAbby was top notch. Wonderful and helpful.
Scott H | Premières impressionsOnly because I had to fo a total different uhaul place after being told there was unit they sent me to and it had a lock. Very upsetting. U can call me at 4173651663. Because I would love to talk to someone. About what I had experienced
SABRINA B | Premières impressionsClean and friendly . Great security. Pleasure doing business.
Lauren K | Expérience généraleGood experience overall. Highly recommended.
Pamela H | Expérience généraleWe really had a bad time at this place. First of all, the homeless and weird people in and around the units always had us a little on edge. Then we just had issues with the lock being put on when we were paid up, them not having a unit on auto-pay.. one time we went in and someone cut the power and we were stuck in the bay.. umm, i had a card that was about to expire so they cut it off and charged me a late fee... umm there's more... it was non-stop at this storage facility. We have never been more happy to be out of a unit. It was worth taking a day to move it to another.
christopher d | Expérience généraleFor me it wasn't a good fit because i worked 12 hour shifts and couldn't access my unit. Also more expensive than other units.
Candice H | Premières impressionsWhen I made my uhaul reservations, I chose this location because of availability for a 10x10 climate controlled storage space but upon arrival there were none available and so our belongings are in an outdoor storage unit instead and it's very frustrating. Staff was very nice and helpful as could be but we would've chosen a different location if the website was accurate.
Shannon Y | Premières impressionsSchuyler is an amazing general manager! He always fixed any problem that came up.
Kathryn T | Expérience généraleVery clean and well maintained
Shelley H | Expérience généraleThis particular location is poorly staffed. They also don't answer the phone,which means to get questions answered or problems solved, you must physically travel there.
Gina B | Expérience généraleI p did not find the billing system to be above very poor. Originally set up as auto pay. Didn't accept payment. Got call late and charged $20. Paid that bill on line 1 week later collection called again and charged another $30 and raised my rate from 75 to 129/month. PAIID AGAIN!!!! Called to dispute, Manage was suppose to call me. No call 4 days later. NExt step dispute charges. Wait don't forget the UHAUL 250 charge for >?????????
Michael R | Expérience généralePre registered registration was found easily was able to get my 10 x 5 in less than 15 minutes. Had a long wait on the telephone before it was connected to an operator is my only complaint
john d | Premières impressionsNot only did you make me believe my belongings were safe and secure, you lead me to believe I had piece of mind. Both the afore mentioned comments are false. My whole family stored our belongings in a u-haul facility, and because we made this mistake we are left with nothing. Every single item was stolen in broad daylight, while your employees watched. I have the only key card, part of your top notch security, yet somehow it was bypassed and intruders gained entry to my unit. I purchased my keys from you, yet other people had the same keys. The video recording obviously was not functioning because if it had been, this would have been resolved already. So, in conclusion, my experience with u-haul was the nightmare i wake up to daily. Precious belongings that can never be replaced have vanished and your doing nothing. I have waited for over three weeks for a response and so far, other than the general manager of the joplin 7th Street location next to wal mart, accusing me of stealing my own things and being anything but helpful I have not heard or seen anything to facilitate or remedy this horrendous tragedy. I give this company a negative rating. Less than zero.
Robert I | Expérience généraleThe staff here is phenomenal. They will help you with anything and everything they possibly can I love that they have the alarm systems that are on your storage units and they will work with everybody please stop by and say hello to them what a great bunch of people!
Roy P | Expérience généraleThe transaction was very easy with the help of Gaige Gess and Skyler. They are excellent employees
HARVEY G | Expérience généraleStaff is very kind and helpful
nancy p | Premières impressionsvery friendly and helpful staff
Phillip P | Premières impressionsI arrived to find out my storage facility wasn't even available - I don't understand how a reservation can be made for something that isn't even available. This system needs changed.
Justin J | Expérience généraleI rented a climate controlled storage unit and when I showed up I was told it wasn't a guarantee and wasn't available. I had even called after reserving the unit and was told it would be available. Having a reservation number and email telling me I have a unit, but showing up and it not being available is a horrible way to do business. We will never reserve storage space with Uhaul again if this is how you operate.
Justin J | Premières impressionsFacility is extremely clean and I felt like the entire process to enter and exit the building is very secure. I am very pleased with my choice.
mark R | Premières impressionsWhen I was moving my stuff in. There was a couple hanging out in or in front of their unit in the hallway. I was on my way back out to get another load when I came around the corner, I startled the couple & the smell of paint about knocked me out. I couldn't get outside to the fresh air quick enough before I thought I would choke to death. Since this facility is supposed to be monitored 24 hours a day 7 days a week that behaviour was very upsetting cause they are not only putting their life endanger they also put mine as well. And they werent the only people I saw or definately could smell what they were doing either. Not sure if I will keep my belongings in this facility very long. But it helped in my time of need at the moment.
Tammy C | Premières impressionsThey didn’t have the storage unit I reserved but did find a bigger unit down the road
DEBBIE D | Expérience généraleAmazingly friendly staff and shockingly clean bathroom even an old nurse felt comfortable going in
Jennifer K | Premières impressionsVery helpful !
Lauren K | Premières impressionsI never moved anything in
Kenneth H | Expérience généraleFor over three weeks one of the two bay doors to pull in and unload has been broken did talk to front desk with no results. Asked for a specific locker number because it was close to the loading area and was moving big heavy furniture without much help and was told it was rented and for a month no one ever moved into the locker you can tell by the tag on the door. Went to rent a truck and was told none are available when the lot was literally full of trucks. It seems like staff is honestly just lazy. Will never rent a storage unit here again.
Cassie D | Expérience généralevery friendly would recommend and using again
STORMI S | Premières impressionsThere were no carts or dollies to help with moving my tubs and boxes. This made to process quite difficult as I had to make many many trips to place my things in storage. I received no instruction on how to use the entry card. Luckily another renter was coming out and gave me a lesson.
Darren D | Premières impressionsStaff was amazing!
JOHN K | Expérience généraleexcellent!!!
Emmett B | Premières impressionsOutstandingly effective, speedy and helpful experience with Patricia, who was at the desk. Never better or faster completion of business. Anfd excellent storage at a great price.
STEPHEN D | Premières impressionsEmpathetic & caring staff 🖤
Crystail Y | Premières impressionsStorage unit had many bugs inside and mice droppings/urine. We did not have any food items stored in the unit. When asked, management said it was our problem. Recently, we were notified that during an inspection they found that our unit no longer had a lock on it. They said they would place a lock on it and that we needed to visit the office the next time we were in to get it unlocked. When we visited the office they did not have a key. No one had actually secured the unit. The worker also informed me that there was no way anyone could actually cut my lock off without ruining their door (it was a special storage unit lock, circular, and a combination lock). It is a mystery how it disappeared, but did not make me feel very safe. Fortunately, we did not see any missing items.
emily f | Expérience généraleI was forced to pay for the whole month of a storage unit when I used only 14 days of the month. When I originally paid for the month(because they don't offer weekly rates) they said i wold be prorated and refunded the excess since I wouldn't be using the whole month. I moved out. Didnt get any money back then was told it was too bad. My loss. When they can rent the unit for the remainder of the 2 weeks and still have the money I paid for those 2 weeks. Its really crappy and ridiculous that Uhaul can double rent basically.
Kallie B | Expérience généraleWe recently moved to Joplin and are utilizing storage for the first time. We have had to change unit sizes a couple times. The staff were very Professional, friendly and Did what they could to make our experience truly first class!
Mary V | Premières impressionsThey did great service for me and even worked with me when I couldn't get it back on time
JEREMY L | Premières impressionsI have been trying to email and call customer service about an issue that I had and nobody will get back with me. Horrible experience
Micheal U | Expérience généraleSebastian was always great.
Brenda S | Expérience généraleBrad is a top notch employee who represents the best UHAUL has to offer. I was going through some rough times & he smoothed the way for me & went above and beyond for me. Will ALWAYS recommend him.
brenda h | Expérience généraleThe manager was there and took care changing the storage unit with out all the hassel ive had the first time.
Brenda S | Expérience généraleStaff were Very Professional and Very Helpful!! Great Job by All.....
richard d | Expérience généraleVery good people and helpful good job
Mark M | Premières impressionsCustomer Service was very polite and very helpful
Robert S | Premières impressionsIt's a great storage place but the employees need to communicate with each other and pay better attention to their units so that they know when a unit has been emptied out.
Kristy J | Expérience généraleLooks like a nice clean, secure storage facility. The guy that checked me in was great too.
christopher d | Premières impressionsNathan did an excellent and professional job in answering all our questions. Very helpful to make our experience a wonderful at the Joplin , Mo. office and location.
Larry L | Premières impressionsEasy, clean, and helpful
Maria O | Expérience généraleEverything was great I would give it five stars but when we made the call for reserving the unit I told them we had a 10’ truck full w/ apartment stuff tried to give us a 8x12x6 on a second floor.
Genet M | Premières impressionsThe staff wasnt very friendly at the one I went. I wasnt notified there was a drop box for the key if I needed it and I wasnt told where to park it when I brought it back. Service could have been bebe
Racheal D | Premières impressionsVery nice facility
Emily M | Premières impressionsGreat new place, friendly staff!
nichole p | Premières impressionsWe appreciate uhaul helping us to make the move easier specially Mr xavier and Mr Eric (GM) who went out of their offer us help after hours . Staffs are warm , accommodating and helpful . Merci.
Shahed F | Premières impressionsMy stuff got ruiend I had dead rats on my couch which got wet an ruiend an all my boxes got wet the indoor climate control storage was not worth my 200 pluse the Uhaul to get my stuff from Texas tv br
tabitha m | Expérience généraleExcellent service à la clientèle. Ian was very helpful and accommodating. The nicest Uhaul store I've ever been to.
Peter M | Premières impressionsFast and efficient and well educated team.
Maria O | Premières impressionsThe gentleman was very helpful
DON D | Premières impressionsThe experience was very nice and professional, the facility is new and nice. The extra charge for the 24hr access is the only thing that through me in a loop for inside storage.
Brandon N | Premières impressionsWell managed, wonderful staff.
DANETTE H | Premières impressions