Customer Reviews for U-Haul Moving & Storage of Joplin

Évaluation :

5

No one should use any other company

Évaluation :

5

So easy and the staff was fast and friendly. I will use a truck from this location every time we need to move things.

Évaluation :

1

the truck air conditioner not work the back box durty

Évaluation :

5

Thank you for the ease in receiving the return.

Évaluation :

3

Service was extremely slow. Employees seemed disinterested and my time was not of value. For the price though, it is expected.

Évaluation :

5

The young man who helped us was so very pleasant. His manners were a breath of fresh air! I would hire him for any customer forward position in a heartbeat! Easy in and out, super quick and easy!

Évaluation :

5

Super easy drop off. Very friendly

Évaluation :

5

It all went well! Keep up the good work.

Évaluation :

1

Rent a truck to travel to illinois on sunday, I DID GET TRUCK ON MONDAY AND LOST ONE DAY AT WORK, BECAUSE THEY DIDNT LEAVE PAPER WORK AND KEY!!!!!!!

Évaluation :

3

The CS person was rude, you didn't have the truck I reserved 2 weeks ago, I never got a call, the headlight was out on the passenger side. Worst experience ever.

Évaluation :

5

Despite needing to have more employees to keep up with all they needed to do. All 3 working on Sunday couldn't have been more helpful and friendly. We appreciated it !

Évaluation :

5

Great Service and I would recommend this location to others.

Évaluation :

5

Great customer service. All the way around.

Évaluation :

1

The trailer had a short in it. So when the trailer running lights would kick on it would blow a fuse in the truck. I had to buy 4-5 fuses to find what's truely going on. Then we had to un load my trailer to swap with another trailer in Arkansas.

Évaluation :

5

I appreciate the job Denver did. What can you do better next time? When the person who made the original appointment changes the appointment time, inform the customer. That would be helpful. This is no reflection on the local Joplin U-haul location.

Évaluation :

5

They gentleman that helped me was so patient and kind. Good job hiring good people. They're so great! Thank you so much!

Évaluation :

4

needs a better waiting area

Évaluation :

5

The staff was absolutely wonderful. I would recommend anybody to utilize the U-Haul on seventh Street in Joplin Missouri.

Évaluation :

4

Continue to be friendly

Évaluation :

5

They were courteous and very helpful and polite and help me out a lot give them a raise. Best customer service experience I have ever had

Évaluation :

3

Considering they charge you if you dont return the truck with thw correct amount of gas, they need to reimburse if you return with too much gas. Additionally, the mileage they give you is BS. Just a scam to charge more money.

Évaluation :

2

we order 24 blankets and when we arrived they told us they were out . but we could buy s the new ones.

Évaluation :

4

They did not have appliance dollies so they gave me a regular dolly with ratchet straps but the straps were broken. I didn't realize until I needed the dolly in my move.

Évaluation :

5

Great employees

Évaluation :

5

Thank you it was quite easy.

Évaluation :

4

1. Too long to get the initial paperwork completed the day I picked up the truck even though I'd made advanced reservation 2. Was not contacted prior to picking up that it had been moved from one location to another (neither of the locations matched the location where I'd made the advanced reservation and I had to call each one til I found it. 3. Otherwise everything great!!!

Évaluation :

1

Kira Birr didn't actually check the vehicle before giving it to me to see how much gas was in it. When I looked at the gas tank when she handed me the keys there was no gas in the vehicle. Now she's trying to charge me an extra $250 I returned the vehicle exactly how it was when she gave it to me with no gas because when I got it there was no gas. So i'm not going to pay an extra $250 for something she didn't do correctly.

Évaluation :

5

I appreciate everyone at the U-Haul storage. I came to town thinking I would only need the units for a couple months...Nine months later I am finally in my home. Going in and out and also paying monthly everyone was great!

Évaluation :

5

The lady who helped us was friendly...funny and very helpful ...Thank you

Évaluation :

2

I arrived and the truck lock box was not even set up, luck me the employees were already there.

Évaluation :

3

We were told truck had a quarter of tank of fuel, it was almost empty, low fuel light came on after 14 miles. When returned we made sure it had a true quarter tank. I had rented 12 blankets got 7. .

Évaluation :

3

All they did was the the truck back. Tell me about the giant extra fee. I wasn't credited for the extra gas that was left or early turn in or the fact I swept it out.

Évaluation :

5

Ramon was extremely nice and helpful. On all occasions Ramon and the inside staff were nice.

Évaluation :

4

When a person requests a truck. Especially a week or more in advance we shouldn't get a call the night before saying the location requested isn't open the time requested and the truck requested isn't available.

Évaluation :

1

countless times trucks and trailers are dirty.

Évaluation :

5

Great friendly customer service! Super easy process!

Évaluation :

4

The people at the location were kind and managed the situation as they could. My reservation for 7 am was rescheduled for 11 am and then no truck was ready for me until noon. I lost nearly five hours of loading time and it really put me in a big pinch as I then had less than four hours to load.

Évaluation :

4

Ran into a bad storm and the truck leak a little. Nothing ruined but things a little wet. Had to replace the driver windshield wiper as it fell off just before I ran into the big rain. Joplin store refunded the cost of the wiper. Would still recommend U haul to family and friends. Over all a good trip for 1300 miles

Évaluation :

5

Great drop off facility. Quick, easy and very courteous employees.

Évaluation :

5

Staff was knowledgeable and friendly.

Évaluation :

5

Landon went above and beyond for us today! Great service. Great attitude.

Évaluation :

5

Rien

Évaluation :

4

Everything was great until I got hit with a mileage overage charge. Would have been one thing if, when I spoke to both Uhaul and the local pick up, they informed me of this. Both entities were very informative when I spoke them; they let me know how much gas needed to be in the truck, they wanted to ensure I had the truck clean, where to drop off, etc.. but silence when it came to miles. In fact, when receiving my verbal quote, your company detailed every expense… Except overages on miles. Very deceptive.

Évaluation :

5

They we awesome

Évaluation :

5

With the condition that they check out the equipment first. The local location apparently doesn't test the equipment.

Évaluation :

5

I was treated more than fairly a bunch of nice nice people working there, compassionate and feeling kudos to you all

Évaluation :

5

The automated check-in is not easy to use. It is a frustrating experience.

Évaluation :

5

Excellent customer service!! Polite, professional and excellent customer satisfaction!

Évaluation :

3

Do not assume that the equipment transport program will be properly reimbursed. A representative agreed to a set amount then attempted to have me haul an additional trailer for half the agreed amount. I declined due to the additional labor, fuel cost and toll amounts I would have incurred.

Évaluation :

5

Weekend drop off and after hours. Location looked Great!!

Évaluation :

5

Professional, courteous and friendly staff! Willing to go the extra mile to give excellent service. Merci

Évaluation :

3

The vehicle I got was not the vehicle on my paper work and even after they called me to say they had fixed it when I went to drop it off the mileage was way wrong. Glad I took pictures of mileage before I left and when I parked for drop off!

Évaluation :

2

I reserved my storage space online. Three days later, I went to Uhaul @Joplin to check in and from desk representative helped me with the process. They assigned me a storage space inside and key to the facility. When went back and checked, to my surprise, I recognized that the space assigned to me was already occupied. I came back and informed the front desk representative. Then they went back and checked, and told me that this space is occupied and they cannot help. Also, they told they don't have any storage spaces available. After spending 1,5 h in this office, l left handed and staff's are do not even bothered to find me an alternate space. After coming back home, I wrote an email to the manager explaining the situation and no response yet (after three days I am writing this). This describes how good/bad this business is for you.

Évaluation :

2

I'm actually on the fence as what to put for number 6. There was 3 homeless people that were in the process of getting asked to leave the premise bc of living in a unit. They knew a certain passcode that allowed them access in and out as they pleased. Made my wife and I very uncomfortable having 3 people practically standing around, watching us for an hour get items from our rental truck to inside the storage unit. We called the front desk, they came back and checked on us but that was about it. We rented 2-26' trucks and 2 climate controlled units in a 2 week span- probably spent close to $2,500. On the 2nd truck (which I had to go to 3 locations to get everything), the rental truck was returned technically later than they expected. Even though we were unloading the truck on site, we didn't turn it in about 3 hours late. Because of that, they charged me another whole day of rental. I called both the store and the 800 number and both 'passed the buck', saying there was nothing that could be done. I'm in customer service and know that is not how you deal with a customer who just spent a few thousand dollars from your brand or establishment.

Évaluation :

5

I was very satisfied with my experience. I appreciated the temperature controlled unit and indoor garage available to safely load/unload my items out of the weather. There were ample carts also available and a small donation area. Overall, a nice facility.

Évaluation :

5

I have always used u haul and I have moved many many times over the last 20 years wouldn’t use anyone else

Évaluation :

5

Keep up the good work!!

Évaluation :

5

Love the facility

Évaluation :

2

When I arrived yesterday the girl behind the counter was not helpful, very short in time with me and rude. I went to start unloading my car and the police where there, fire department, and EMT to assist a no responsive man. As I headed to my unit there was a woman who looked like she had been beaten. I heard a dog in a unit somewhere in the facility. It was scary to be back there alone. I was never offered an upgrade when I said the 5 by 10' was too small. Needless to say I'm not happy.

Évaluation :

5

I would recommend Uhaul as I was very satisfied with the way my belongings were stored and the safety I felt leaving them there. The set up is easy to navigate and I appreciated all the space to load and unload in heated or air conditioned areas.

Évaluation :

2

I will not be storing there and would like a refund.

Évaluation :

5

Schuyler provides great customer service.

Évaluation :

5

Could not afford storage cost right now.

Évaluation :

5

Great help with getting in using the card etc

Évaluation :

5

The experience was professional and courteous I would recommend a friend

Évaluation :

5

Location on 7th very convenient and accessible. Staff always 100 % friendly and helpful. I've done business with many U-haul location, this one is a gem.

Évaluation :

5

Great experience

Évaluation :

4

Outside storage area does have trash on the ground. People at the store are easy to work with.

Évaluation :

4

Reserved unit was not available upon arriving at location. Staff stated there were no units available and unsure why I was able to reserve a unit on line or over the phone the day before. A staff member walked the entire facility and stated if I was willing to wait a couple hours one may be available as there was a previous tenant moving out. I received a call a few hours later stating there was an open unit and I would have first priority to it. Staff handled the situation very well. My next issues deals with pricing of moving items at location. Prices on labels do not match what they ring up as. I've questioned this multiple times and even taken pictures showing that there is inaccurate pricing on the labels and shelves. I have never been offered an adjustment even when I have directly asked for it. I am just told that prices vary which is very, this is extremely frustrating expecting to pay one thing when it's really 3-6$ more per item.

Évaluation :

2

The space in front of my unit was dark and there was no light inside the unit. We moved units once to have a bigger space and during the moving, the employee gave false information and the unit was occupied. So, we moved to another one and the employee had to move a mini fridge that was being stored. After we were in, the next visit the access card did not work and had to get them reassigned to the right unit. These are all issues that were solved and not a huge deal, but the biggest problem was the dimly lit storage unit and hallway. I had to go to this unit often by myself, a woman, and I never felt comfortable or safe. We moved to a new location that works better for us, but I would suggest making sure everything is well lit in the future.

Évaluation :

5

Ray was the best and helped me the whole way

Évaluation :

1

Way too expensive and could never get a hold of an employee on the phone when needed

Évaluation :

2

No comment

Évaluation :

5

There was a lock on my unit that could not be removed , but the staff was extremely accommodating. I believe the young gentleman's name was Landen that assisted me. He is an asset to your company , and an outstanding employee

Évaluation :

5

Abby was top notch. Wonderful and helpful.

Évaluation :

1

Only because I had to fo a total different uhaul place after being told there was unit they sent me to and it had a lock. Very upsetting. U can call me at 4173651663. Because I would love to talk to someone. About what I had experienced

Évaluation :

5

Clean and friendly . Great security. Pleasure doing business.

Évaluation :

5

Good experience overall. Highly recommended.

Évaluation :

1

We really had a bad time at this place. First of all, the homeless and weird people in and around the units always had us a little on edge. Then we just had issues with the lock being put on when we were paid up, them not having a unit on auto-pay.. one time we went in and someone cut the power and we were stuck in the bay.. umm, i had a card that was about to expire so they cut it off and charged me a late fee... umm there's more... it was non-stop at this storage facility. We have never been more happy to be out of a unit. It was worth taking a day to move it to another.

Évaluation :

4

For me it wasn't a good fit because i worked 12 hour shifts and couldn't access my unit. Also more expensive than other units.

Évaluation :

1

When I made my uhaul reservations, I chose this location because of availability for a 10x10 climate controlled storage space but upon arrival there were none available and so our belongings are in an outdoor storage unit instead and it's very frustrating. Staff was very nice and helpful as could be but we would've chosen a different location if the website was accurate.

Évaluation :

5

Schuyler is an amazing general manager! He always fixed any problem that came up.

Évaluation :

5

Very clean and well maintained

Évaluation :

2

This particular location is poorly staffed. They also don't answer the phone,which means to get questions answered or problems solved, you must physically travel there.

Évaluation :

2

I p did not find the billing system to be above very poor. Originally set up as auto pay. Didn't accept payment. Got call late and charged $20. Paid that bill on line 1 week later collection called again and charged another $30 and raised my rate from 75 to 129/month. PAIID AGAIN!!!! Called to dispute, Manage was suppose to call me. No call 4 days later. NExt step dispute charges. Wait don't forget the UHAUL 250 charge for >?????????

Évaluation :

5

Pre registered registration was found easily was able to get my 10 x 5 in less than 15 minutes. Had a long wait on the telephone before it was connected to an operator is my only complaint

Évaluation :

2

Not only did you make me believe my belongings were safe and secure, you lead me to believe I had piece of mind. Both the afore mentioned comments are false. My whole family stored our belongings in a u-haul facility, and because we made this mistake we are left with nothing. Every single item was stolen in broad daylight, while your employees watched. I have the only key card, part of your top notch security, yet somehow it was bypassed and intruders gained entry to my unit. I purchased my keys from you, yet other people had the same keys. The video recording obviously was not functioning because if it had been, this would have been resolved already. So, in conclusion, my experience with u-haul was the nightmare i wake up to daily. Precious belongings that can never be replaced have vanished and your doing nothing. I have waited for over three weeks for a response and so far, other than the general manager of the joplin 7th Street location next to wal mart, accusing me of stealing my own things and being anything but helpful I have not heard or seen anything to facilitate or remedy this horrendous tragedy. I give this company a negative rating. Less than zero.

Évaluation :

5

The staff here is phenomenal. They will help you with anything and everything they possibly can I love that they have the alarm systems that are on your storage units and they will work with everybody please stop by and say hello to them what a great bunch of people!

Évaluation :

5

The transaction was very easy with the help of Gaige Gess and Skyler. They are excellent employees

Évaluation :

5

Staff is very kind and helpful

Évaluation :

5

very friendly and helpful staff

Évaluation :

1

I arrived to find out my storage facility wasn't even available - I don't understand how a reservation can be made for something that isn't even available. This system needs changed.

Évaluation :

1

I rented a climate controlled storage unit and when I showed up I was told it wasn't a guarantee and wasn't available. I had even called after reserving the unit and was told it would be available. Having a reservation number and email telling me I have a unit, but showing up and it not being available is a horrible way to do business. We will never reserve storage space with Uhaul again if this is how you operate.

Évaluation :

5

Facility is extremely clean and I felt like the entire process to enter and exit the building is very secure. I am very pleased with my choice.

Évaluation :

2

When I was moving my stuff in. There was a couple hanging out in or in front of their unit in the hallway. I was on my way back out to get another load when I came around the corner, I startled the couple & the smell of paint about knocked me out. I couldn't get outside to the fresh air quick enough before I thought I would choke to death. Since this facility is supposed to be monitored 24 hours a day 7 days a week that behaviour was very upsetting cause they are not only putting their life endanger they also put mine as well. And they werent the only people I saw or definately could smell what they were doing either. Not sure if I will keep my belongings in this facility very long. But it helped in my time of need at the moment.

Évaluation :

3

They didn’t have the storage unit I reserved but did find a bigger unit down the road

Évaluation :

5

Amazingly friendly staff and shockingly clean bathroom even an old nurse felt comfortable going in

Évaluation :

5

Very helpful !

Évaluation :

2

I never moved anything in

Évaluation :

1

For over three weeks one of the two bay doors to pull in and unload has been broken did talk to front desk with no results. Asked for a specific locker number because it was close to the loading area and was moving big heavy furniture without much help and was told it was rented and for a month no one ever moved into the locker you can tell by the tag on the door. Went to rent a truck and was told none are available when the lot was literally full of trucks. It seems like staff is honestly just lazy. Will never rent a storage unit here again.

Évaluation :

5

very friendly would recommend and using again

Évaluation :

3

There were no carts or dollies to help with moving my tubs and boxes. This made to process quite difficult as I had to make many many trips to place my things in storage. I received no instruction on how to use the entry card. Luckily another renter was coming out and gave me a lesson.

Évaluation :

5

Staff was amazing!

Évaluation :

5

excellent!!!

Évaluation :

5

Outstandingly effective, speedy and helpful experience with Patricia, who was at the desk. Never better or faster completion of business. Anfd excellent storage at a great price.

Évaluation :

5

Empathetic & caring staff 🖤

Évaluation :

2

Storage unit had many bugs inside and mice droppings/urine. We did not have any food items stored in the unit. When asked, management said it was our problem. Recently, we were notified that during an inspection they found that our unit no longer had a lock on it. They said they would place a lock on it and that we needed to visit the office the next time we were in to get it unlocked. When we visited the office they did not have a key. No one had actually secured the unit. The worker also informed me that there was no way anyone could actually cut my lock off without ruining their door (it was a special storage unit lock, circular, and a combination lock). It is a mystery how it disappeared, but did not make me feel very safe. Fortunately, we did not see any missing items.

Évaluation :

1

I was forced to pay for the whole month of a storage unit when I used only 14 days of the month. When I originally paid for the month(because they don't offer weekly rates) they said i wold be prorated and refunded the excess since I wouldn't be using the whole month. I moved out. Didnt get any money back then was told it was too bad. My loss. When they can rent the unit for the remainder of the 2 weeks and still have the money I paid for those 2 weeks. Its really crappy and ridiculous that Uhaul can double rent basically.

Évaluation :

5

We recently moved to Joplin and are utilizing storage for the first time. We have had to change unit sizes a couple times. The staff were very Professional, friendly and Did what they could to make our experience truly first class!

Évaluation :

5

They did great service for me and even worked with me when I couldn't get it back on time

Évaluation :

1

I have been trying to email and call customer service about an issue that I had and nobody will get back with me. Horrible experience

Évaluation :

5

Sebastian was always great.

Évaluation :

5

Brad is a top notch employee who represents the best UHAUL has to offer. I was going through some rough times & he smoothed the way for me & went above and beyond for me. Will ALWAYS recommend him.

Évaluation :