Customer Reviews for U-Haul Moving & Storage of Joplin

Évaluation :

5

Staff at this store is on the ball in helping get people set up.

Évaluation :

1

Dishonest. They said I didn't fill the tank to where it was when I started and added $22 to the bill after I left. I called and said that I had a receipt for the gas I put in (drove only 10,5 miles). I was able to get a refund for the amount, but it was time consuming.

Évaluation :

4

Xxxxxx

Évaluation :

4

The personal were wonderful, but they did have the truck size I reserved nor a utility dolly available. The truck size was a 26ft which turned out to be a blessing in disguise. It all worked out fine.

Évaluation :

5

The staff on Sunday morning were so pleasant. They were very helpful!

Évaluation :

3

Your help are not trained on simple things such as protocol when a truck gets returned, looking ahead of reservations for One-way vehicles, planning for business when people checkout or checking of storage units and treating customers with the respect they deserve…need someone there to teach the younger generation that this is a job and they need to learn their job but you have to teach them! Poor employees are a result of no leadership!

Évaluation :

5

This location in 7th amazing!!! The original 5300 rangeline was an bunch of abandon building scanned up doors and for sale signs!!!! Not save at all to be sending single women to drop off the truck!!!

Évaluation :

2

General Manager is a joke! Very unprofessional. Used offensive language in front of employees and customers. Lady helping us had a question for him and he just left her there without answering her.

Évaluation :

5

Excellent drop off and very helpful agent

Évaluation :

4

Free light hookup if applicable.

Évaluation :

5

Everyone was super friendly and offered some valuable suggestions that we didn't think of and really appreciated the input!

Évaluation :

3

It took almost an hour to pick up a trailer that was already reserved and paid for, thankfully we could just drop off using the phone and we didn't have to go in the store and go through all the mess again.

Évaluation :

4

Check alignment issues of truck before renting.

Évaluation :

5

Nothing the drop off process was amazing. Very friendly staff. Very easy process

Évaluation :

1

The employees cussed in front of me. I also felt like a burden for asking for a paper receipt. I definitely would not recommend this U-Haul store and will not be back.

Évaluation :

3

Be more attentive we customers come in and acknowledge them by greeting them.

Évaluation :

5

I think that if you had your own personal list of local moving teams, on a list that are available for just loading or unloading your Uhaul's would be helpful.

Évaluation :

1

I ran from u-haul every single week I'm a moving company called scout moving I drove 22 miles and they put 12 gallons of gas in it a cost of $95 everybody knows it's not 2 miles per gallon and that's criminal.

Évaluation :

4

The people that worked there were really nice and understanding. They are a 5 ⭐️. My problem was with my van, it was like bad or anything but there was definitely a little damage. The problem was on the back door- one of the of the locking mechanism were broken and I figured this out when it slammed into me from the wind. Caught my back and arm it. 

Évaluation :

3

The truck needs to be looked at it shook really bad when driving and the floor in the cab of the truck got so hot it made it uncomfortable to drive. They should definitely make an appointment. The people were great but the truck suuucked 0 stars

Évaluation :

5

The tow dolly they originally hooked up for us was damaged. When we drove the car onto the ramp the ramp collapsed. Luckily no damage. The second row dolly they gave us the hook came off sometime in transit

Évaluation :

5

Abagial is such a great representative for you guys. She's very nice and got me checked out very quickly. The mobile drop off was super easy. Needless to say 20/10 I'm very pleased with my interaction with Uhaul.

Évaluation :

5

It was a after hours drop everything was fine

Évaluation :

5

I came in contact with two people, and they were super helpful and friendly. I will be renting a storage unit soon, and plan to use U Haul this time. Great experience!

Évaluation :

5

Could not be better

Évaluation :

5

Keep doing what you're doing.

Évaluation :

3

The people at the location were fine but if I have another option. Due to U-Haul's fuel policy I doubt I'll ever use you again. If you want the trucks refueled then give them to your customers fully field. I shouldn't have to guess if donating fuel to you or not.

Évaluation :

5

Very good service.

Évaluation :

1

The odometer shit wasn't correct and I had to sit outside for 40 minutes almost turned the van in late because it wouldn't let me enter the correct mileage.

Évaluation :

5

Great experience

Évaluation :

5

Trailer should have been washed by previous renter but it wasn't terrible.

Évaluation :

1

Wheel bearing failed on the trailer, and they logged it as an accident. Clearly it's a failed bearing, so that should be equipment failure. Had to call for road side assistance twice. First time I stopped for gas, the gas fill tube was broken, and gas poured out from under truck. Wasted over 6 hours waiting for assistance, paid about $3000.00, and still got hit with a $27+ charge after dropping off, when I really should have gotten a discount for my trouble. But since we live under a facsist regime, us poor people exist to make sure the big globalist corporations are able to rape us of our money.

Évaluation :

4

Good service and attentive staff.

Évaluation :

5

Helpful friendly workers at this location.

Évaluation :

2

Van I reserved was not at location. Was given a larger truck, however then had to purchase insurance (which doubled cost) and was told only could get truck if I got back in less time than the 4 hours I requested. Rushed back but then gotta extra charged for a 5 mile total trip because gas marker was in middle of red. If I hadn't agreed to rush back with truck I would had no truck for the day.

Évaluation :

5

More cheerful staff.

Évaluation :

1

You guys suck. I will never use uhaul again. Trailer was filthy inside and they threatened me with an extra charge if I didn't clean it before I turned it in.....so I had to clean it before I used it and after.

Évaluation :

4

Able to take photos of the odometer easier, took 10 minutes just to get one acceptable.

Évaluation :

4

Outside storage area does have trash on the ground. People at the store are easy to work with.

Évaluation :

4

Reserved unit was not available upon arriving at location. Staff stated there were no units available and unsure why I was able to reserve a unit on line or over the phone the day before. A staff member walked the entire facility and stated if I was willing to wait a couple hours one may be available as there was a previous tenant moving out. I received a call a few hours later stating there was an open unit and I would have first priority to it. Staff handled the situation very well. My next issues deals with pricing of moving items at location. Prices on labels do not match what they ring up as. I've questioned this multiple times and even taken pictures showing that there is inaccurate pricing on the labels and shelves. I have never been offered an adjustment even when I have directly asked for it. I am just told that prices vary which is very, this is extremely frustrating expecting to pay one thing when it's really 3-6$ more per item.

Évaluation :

5

No improvement needed at this time. Customer service was great

Évaluation :

4

continue your excellent Customer Service!

Évaluation :

5

The 2 people working were very busy. Felt bad because I know they had not been able to eat their breakfast for at least two hours! They still had great attitudes and were very willing to help! Great staff!

Évaluation :

3

Unprofessional. Truck was filthy inside. The girl explained to me that they didn't like to clean the trucks, but if I wanted her to she would. I didn't have the time to wait.

Évaluation :

3

I ordered my U-Haul on-line, and agreed to a charge of $102.08. My Mastercard has been charged $153.14. My receipt shows, $102,08 Please correct. Merci

Évaluation :

5

Need to be more friendly

Évaluation :

2

Maintenance to interior cab

Évaluation :

5

Im happy with the service

Évaluation :

2

The space in front of my unit was dark and there was no light inside the unit. We moved units once to have a bigger space and during the moving, the employee gave false information and the unit was occupied. So, we moved to another one and the employee had to move a mini fridge that was being stored. After we were in, the next visit the access card did not work and had to get them reassigned to the right unit. These are all issues that were solved and not a huge deal, but the biggest problem was the dimly lit storage unit and hallway. I had to go to this unit often by myself, a woman, and I never felt comfortable or safe. We moved to a new location that works better for us, but I would suggest making sure everything is well lit in the future.

Évaluation :

4

That poor 26' truck has taken a beating. It ran but it's pretty beat up.

Évaluation :

2

I reserved a 20' truck, but none were available on the day of pickup. I was told over the phone I would have 26' truck for the same price, but when we picked up the truck they tried to charge full price. They eventually agreed, but I shouldn't have to argue about something Uhaul called to tell me. It should have been noted on my reservation.

Évaluation :

1

Uhaul van had stuff in the cargo hold and wet floors. Garage doors in the cargo bay we're broken . Had to carry furniture around to the side and load. Slipped and fell in the parking lot.

Évaluation :

5

Nothing Service was quick and easy

Évaluation :

3

The staff was good, but not inviting. Not friendly or unfriendly.

Évaluation :

5

Also appreciate U-haul staff. Very professional and helpful.

Évaluation :

3

We had reserved a cargo van,but were called a few days in advance of the date for which the van was needed to let us know that the vans were being reported as stolen. They offered us a replacement 10 foot box truck at the same rate. We arrived to pick up the truck at the designated time, only to find out that the 10 foot truck was not available. They did offer a 15-foot truck at the same rate, which we went ahead took, since we needed the vehicle at that time. Unfortunately, the gas mileage was very low. I appreciate their willingness to substitute to make it work. They definitely did what they could to make it work, but it was frustrating.

Évaluation :

1

Fire the local people and start over. The local U-Haul did NOT deliver my U-Pods as contracted so we rented a truck and emptied them ourselves. The local U-Haul failed to close the account afterward, and harassed us about payments.

Évaluation :

5

Ray was the best and helped me the whole way

Évaluation :

2

The 5x9 trailer that was added on free was not added to my reservation. They had sent the trailer out the day before. They added a box trailer which was fine. I also reserved an appliance dolly as well and they didn't have that. I made a reservation a week ahead and still couldn't have everything I reserved. I asked if they could see if any other uhaul in Joplin had a dolly and they said no they couldn't. I was also told that I had up to 216 miles included but was charged almost an extra 20 dollars for going over 41 miles I believe because instead of 216 like I was told it was actually 136 miles included.

Évaluation :

2

I reserved a 26' truck and got a 20' truck. Nobody had an explanation for me. I just don't understand. I paid the same amount for a smaller truck.

Évaluation :

1

Way too expensive and could never get a hold of an employee on the phone when needed

Évaluation :

5

Instant service this time. I know that's not always possible, but it was awesome

Évaluation :

2

Had a reservation for Tuesday afternoon at 5:00 p.m. contacted my local office in the morning to see if I can get my unit early. It was not available so when I arrived at the location for the unit at my time the unit that I reserved was still not available. I received a different unit if I knew I was going to be giving a different unit I would have took it in the morning so I can get what I needed done sooner everything was broken on this vehicle every panel every clip every door trim there was a very hard shimmy to the left of the vehicle and it barely drove straight the attendant told me to go with it when I returned back because of they way it drove. None of the accessories were in the truck that should have been. Over all bad experience.

Évaluation :

2

No comment

Évaluation :

5

There was a lock on my unit that could not be removed , but the staff was extremely accommodating. I believe the young gentleman's name was Landen that assisted me. He is an asset to your company , and an outstanding employee

Évaluation :

5

Abby was top notch. Wonderful and helpful.

Évaluation :

1

Only because I had to fo a total different uhaul place after being told there was unit they sent me to and it had a lock. Very upsetting. U can call me at 4173651663. Because I would love to talk to someone. About what I had experienced

Évaluation :

5

Clean and friendly . Great security. Pleasure doing business.

Évaluation :

5

Good experience overall. Highly recommended.

Évaluation :

1

We really had a bad time at this place. First of all, the homeless and weird people in and around the units always had us a little on edge. Then we just had issues with the lock being put on when we were paid up, them not having a unit on auto-pay.. one time we went in and someone cut the power and we were stuck in the bay.. umm, i had a card that was about to expire so they cut it off and charged me a late fee... umm there's more... it was non-stop at this storage facility. We have never been more happy to be out of a unit. It was worth taking a day to move it to another.

Évaluation :

4

For me it wasn't a good fit because i worked 12 hour shifts and couldn't access my unit. Also more expensive than other units.

Évaluation :

1

When I made my uhaul reservations, I chose this location because of availability for a 10x10 climate controlled storage space but upon arrival there were none available and so our belongings are in an outdoor storage unit instead and it's very frustrating. Staff was very nice and helpful as could be but we would've chosen a different location if the website was accurate.

Évaluation :

5

Schuyler is an amazing general manager! He always fixed any problem that came up.

Évaluation :

5

Very clean and well maintained

Évaluation :

2

This particular location is poorly staffed. They also don't answer the phone,which means to get questions answered or problems solved, you must physically travel there.

Évaluation :

2

I p did not find the billing system to be above very poor. Originally set up as auto pay. Didn't accept payment. Got call late and charged $20. Paid that bill on line 1 week later collection called again and charged another $30 and raised my rate from 75 to 129/month. PAIID AGAIN!!!! Called to dispute, Manage was suppose to call me. No call 4 days later. NExt step dispute charges. Wait don't forget the UHAUL 250 charge for >?????????

Évaluation :

5

Pre registered registration was found easily was able to get my 10 x 5 in less than 15 minutes. Had a long wait on the telephone before it was connected to an operator is my only complaint

Évaluation :

2

Not only did you make me believe my belongings were safe and secure, you lead me to believe I had piece of mind. Both the afore mentioned comments are false. My whole family stored our belongings in a u-haul facility, and because we made this mistake we are left with nothing. Every single item was stolen in broad daylight, while your employees watched. I have the only key card, part of your top notch security, yet somehow it was bypassed and intruders gained entry to my unit. I purchased my keys from you, yet other people had the same keys. The video recording obviously was not functioning because if it had been, this would have been resolved already. So, in conclusion, my experience with u-haul was the nightmare i wake up to daily. Precious belongings that can never be replaced have vanished and your doing nothing. I have waited for over three weeks for a response and so far, other than the general manager of the joplin 7th Street location next to wal mart, accusing me of stealing my own things and being anything but helpful I have not heard or seen anything to facilitate or remedy this horrendous tragedy. I give this company a negative rating. Less than zero.

Évaluation :

5

The staff here is phenomenal. They will help you with anything and everything they possibly can I love that they have the alarm systems that are on your storage units and they will work with everybody please stop by and say hello to them what a great bunch of people!

Évaluation :

5

The transaction was very easy with the help of Gaige Gess and Skyler. They are excellent employees

Évaluation :

5

Staff is very kind and helpful

Évaluation :

5

very friendly and helpful staff

Évaluation :

1

I arrived to find out my storage facility wasn't even available - I don't understand how a reservation can be made for something that isn't even available. This system needs changed.

Évaluation :

1

I rented a climate controlled storage unit and when I showed up I was told it wasn't a guarantee and wasn't available. I had even called after reserving the unit and was told it would be available. Having a reservation number and email telling me I have a unit, but showing up and it not being available is a horrible way to do business. We will never reserve storage space with Uhaul again if this is how you operate.

Évaluation :

5

Facility is extremely clean and I felt like the entire process to enter and exit the building is very secure. I am very pleased with my choice.

Évaluation :

2

When I was moving my stuff in. There was a couple hanging out in or in front of their unit in the hallway. I was on my way back out to get another load when I came around the corner, I startled the couple & the smell of paint about knocked me out. I couldn't get outside to the fresh air quick enough before I thought I would choke to death. Since this facility is supposed to be monitored 24 hours a day 7 days a week that behaviour was very upsetting cause they are not only putting their life endanger they also put mine as well. And they werent the only people I saw or definately could smell what they were doing either. Not sure if I will keep my belongings in this facility very long. But it helped in my time of need at the moment.

Évaluation :

3

They didn’t have the storage unit I reserved but did find a bigger unit down the road

Évaluation :

5

Amazingly friendly staff and shockingly clean bathroom even an old nurse felt comfortable going in

Évaluation :

5

Very helpful !

Évaluation :

2

I never moved anything in

Évaluation :

1

For over three weeks one of the two bay doors to pull in and unload has been broken did talk to front desk with no results. Asked for a specific locker number because it was close to the loading area and was moving big heavy furniture without much help and was told it was rented and for a month no one ever moved into the locker you can tell by the tag on the door. Went to rent a truck and was told none are available when the lot was literally full of trucks. It seems like staff is honestly just lazy. Will never rent a storage unit here again.

Évaluation :

5

very friendly would recommend and using again

Évaluation :

3

There were no carts or dollies to help with moving my tubs and boxes. This made to process quite difficult as I had to make many many trips to place my things in storage. I received no instruction on how to use the entry card. Luckily another renter was coming out and gave me a lesson.

Évaluation :

5

Staff was amazing!

Évaluation :

5

excellent!!!

Évaluation :

5

Outstandingly effective, speedy and helpful experience with Patricia, who was at the desk. Never better or faster completion of business. Anfd excellent storage at a great price.

Évaluation :

5

Empathetic & caring staff 🖤

Évaluation :

2

Storage unit had many bugs inside and mice droppings/urine. We did not have any food items stored in the unit. When asked, management said it was our problem. Recently, we were notified that during an inspection they found that our unit no longer had a lock on it. They said they would place a lock on it and that we needed to visit the office the next time we were in to get it unlocked. When we visited the office they did not have a key. No one had actually secured the unit. The worker also informed me that there was no way anyone could actually cut my lock off without ruining their door (it was a special storage unit lock, circular, and a combination lock). It is a mystery how it disappeared, but did not make me feel very safe. Fortunately, we did not see any missing items.

Évaluation :

1

I was forced to pay for the whole month of a storage unit when I used only 14 days of the month. When I originally paid for the month(because they don't offer weekly rates) they said i wold be prorated and refunded the excess since I wouldn't be using the whole month. I moved out. Didnt get any money back then was told it was too bad. My loss. When they can rent the unit for the remainder of the 2 weeks and still have the money I paid for those 2 weeks. Its really crappy and ridiculous that Uhaul can double rent basically.

Évaluation :

5

We recently moved to Joplin and are utilizing storage for the first time. We have had to change unit sizes a couple times. The staff were very Professional, friendly and Did what they could to make our experience truly first class!

Évaluation :

5

They did great service for me and even worked with me when I couldn't get it back on time

Évaluation :

1

I have been trying to email and call customer service about an issue that I had and nobody will get back with me. Horrible experience

Évaluation :

5

Sebastian was always great.

Évaluation :

5

Brad is a top notch employee who represents the best UHAUL has to offer. I was going through some rough times & he smoothed the way for me & went above and beyond for me. Will ALWAYS recommend him.

Évaluation :

5

The manager was there and took care changing the storage unit with out all the hassel ive had the first time.

Évaluation :

5

Staff were Very Professional and Very Helpful!! Great Job by All.....

Évaluation :

5

Very good people and helpful good job

Évaluation :

5

Customer Service was very polite and very helpful

Évaluation :

2

It's a great storage place but the employees need to communicate with each other and pay better attention to their units so that they know when a unit has been emptied out.

Évaluation :

5

Looks like a nice clean, secure storage facility. The guy that checked me in was great too.

Évaluation :

5

Nathan did an excellent and professional job in answering all our questions. Very helpful to make our experience a wonderful at the Joplin , Mo. office and location.

Évaluation :

5

Easy, clean, and helpful

Évaluation :

4

Everything was great I would give it five stars but when we made the call for reserving the unit I told them we had a 10’ truck full w/ apartment stuff tried to give us a 8x12x6 on a second floor.

Évaluation :

2

The staff wasnt very friendly at the one I went. I wasnt notified there was a drop box for the key if I needed it and I wasnt told where to park it when I brought it back. Service could have been bebe

Évaluation :

5

Very nice facility

Évaluation :

5

Great new place, friendly staff!

Évaluation :

5

We appreciate uhaul helping us to make the move easier specially Mr xavier and Mr Eric (GM) who went out of their offer us help after hours . Staffs are warm , accommodating and helpful . Merci.

Évaluation :

1

My stuff got ruiend I had dead rats on my couch which got wet an ruiend an all my boxes got wet the indoor climate control storage was not worth my 200 pluse the Uhaul to get my stuff from Texas tv br

Évaluation :

5

Excellent service à la clientèle. Ian was very helpful and accommodating. The nicest Uhaul store I've ever been to.

Évaluation :

5

Fast and efficient and well educated team.

Évaluation :

5

The gentleman was very helpful

Évaluation :

4

The experience was very nice and professional, the facility is new and nice. The extra charge for the 24hr access is the only thing that through me in a loop for inside storage.