Évaluations des clients U-Haul Moving & Storage of Katy
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Katy
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Dustin H. le
Better staffing or staffs willing to work. Only one person was working at the counter while others were standing around chit chatting. Took about 35-40 minutes just to rent a simple utility trailer when it should be a simple in/out 5-10 minutes paper work process if everybody doing their job. Staffs need better training with customers service. After all, their jobs is depending on new and repeat customers.
connie R. le
Everything was perfect great experience friendly employees
ricky H. le
change management.
Charlene T. le
I went to pick-up the trailer at 8:30 on a Saturday morning. There were about ten customers waiting in line and one employee working the counter. Employees were milling about all over the location but only one was checking in customers. I waited in line for over an hour to get the trailer which set my entire day behind. There's just no reason for that to be so slow, especially when I had checked in online and everything. Ridiculous.
KERI S. le
Always friendly and honest and I send everyone here but unfortunately I don’t have a towing package so had to use husband truck and he was across town so had no choice but to go to their location
Henry O. le
All good . I have used this location for the last 10 years . Always up to par. Thank you.
Jason B. le
Please inform your associates not to refer to customers as “ignorant” or call them “stupid ass customers” as Tony did to me when I picked up my rental on Saturday. It tends to insult all customers within earshot.
Jerome M. le
Great service, fair price. Very nice people!
donald D. le
I had several people in line ahead of me but those that knew what they needed where handled quickly.... lots of multitasking behind the counter .. which to me was good
Larry P. le
Cab of truck reeked of cigarette smoke, two cans of Ozium and one can of citrus wouldn't kill it, sad that people don't observe no smoking made for a pretty uncomfortable 800+ mile trip
Juan D. le
The lady that helped me on Th afteroon (reservation 98881410) let got the trailer on free fall on my truck’s bumper and made to marks that do not come out. She also let other trailers free fall and thought it was funny, looking at one of this co-workers. A man about 5.10 with beard. I’m sure it can be looked at on surveillance video. It was there around 4pm
ROLAND L. le
Check in took way too long, I preregistered and it still took over 15 minutes. Way too slow. There were 6 people behind me when i left.
Abdel O. le
Manager went out of his way to accomodate us.
Fredrick Y. le
Always good service
Michael S. le
Discontinue using Dodge Ram trucks.
CARLOS B. le
Happy customer.
Donald H. le
Have more people at counter but overall it wasn’t a long wait
Hannah B. le
Everyone was excellent, as always. I highly recommend this location and trust that anyone I send y'alls way will be helped in the same friendly, helpful, professional manner we have had for years. Thank you
Jesus R. le
Thank you for the excellent service
Steve W. le
Took 1.5 hours from the time o was in line ( only 8 people in front ) to the time I left. The internet was extremely slow which made It difficult for the UHal employee to check anyone out.
JUDY B. le
Line was to long and not enough cashiers
scott h. le
Someone was in my unit, boxes knocked over, glassware broken. Hand and footprints on wall above unit divider. Elevator had issues. Quit working occasions once with me in it. Very bad experience!
Brenda R. le
Very courteous and accommodating
Brenda R. le
Agent was very courteous and knowledgeable to my needs.
John G. le
Can't say enough about the staff at this uhaul center. I've rented 7 6x12's, a 26 ft truck, and a storage room from them in the last 7 months, zero problems, polite and competent staff. Well done.
LATASHA B. le
Staff was very helpful
Connie E. le
Tommy was great
Michelle P. le
Prices went up before a year. That was the only down side to the facility.
glenda k. le
Customer service was great. All questions answered in detail
Peter G. le
Although prices are higher than neighboring facilities, the customer service and convenience of the location is why I choose to store with Uhaul.
Bridget C. le
Thank you for the great customer service!
Sonya C. le
This place needs to learn what it means to provide customer service. I had a horrible experience at this location. Please have a member of corporate call me at 817-706-2204.
debbie h. le
Thank you. Let me know if there is a problem terminating my lease.
CHRISTIAN C. le
Great place. Big too!
John B. le
Nikki is a great Manager but the employee who checked me out was also the one that checked in my last Uhaul. I was injured onsite tha night checked in my Uhaul truck and he was not at all concerned
Debra H. le
The woman who helped me was efficient and pleasant. made the whole process very easy.
EVELYN J. le
Very nice people. Always helpful and pleasant I will always recommend .
JESUS S. le
staff was not friendly, poor customer service.
Jamar I. le
The manager there was beyond exceptional. She figured out every way to make things accommodating even when I was a bit difficult in my constantly changing demands (multiple u-boxs & rooms)
ERNEST R. le
None at this time.
Matt M. le
Facility was clean and well equipped. Staff were friendly and professional.
Keith C. le
Both on reservation and checkout the staff were very friendly and helpful.
michael e. le
Great customer service and knowledge!
Matt M. le
Very nice, well equipped facility. Personnel friendly, professional, helpful.
ASHLEY J. le
thanks
Keith C. le
The customer service team was professional and provided me with exceptional service upon my arrival. Outstanding experience.
stacy c. le
The staff did a good job and I have been very satisfied with the service and the facility. I would definitely work with this U-Haul location again.
OSCAR G. le
Good service, excellent personal and equipment in great condition.
Donald E. le
this location is simply the very, very best it is an excellent statement for UHaul
Debra L. le
Excellent service, but we have one concern. The space we rented needs the wall reinforced between the next unit. We could actually see items in the next unit.
Gerogia H. le
My only issue was that my reservation was incorrect the size truck and storage was a down size of what I had to be placed in them
FAY T. le
Everyone was always nice and very helpful when. Came in.
Juan M. le
This is my U-Haul preferred store. Always clean and excellent attention.
Adonis T. le
Average.
Alyssa G. le
Your location was convenient and easily accessible. It served us well while we were out of our home due to flooding.
Michael R. le
The UHaul team is professional and customer appreciative.
shahin a. le
I was interacting with Rhonda who is the manager of the Katy location, She was friendly and smiling at all times while helping at highest quality. My complement to her personality and professionality.
micheal b. le
Thanks!
Jonathan E. le
Horrible lazy management. We got locked out of our storage unit around 10:20 pm. Tried calling the night management to help us, and got no response back from the manager on duty. Bad service.
Levi T. le
It sucked
Diane D. le
Delivery men Zeke Clark and Lazerio Thompson were outstanding- professional and helpful to the utmost!
marly ann g. le
Staff are friendly and very helpful, they even go beyond the policy to accommodate my request . Information about their policy are given clearly.
Lois A. le
on three occasions out of five, the loading docks were congested to the point where it was impossible to load without extra work. Vehicles were parked in the area that were not loading or unloading.
Raynard H. le
They NEED to have a dumpster for the customer's trash that did not make it through the (their) moving process.
GAIL T. le
Facility was always in clean condition and easy to access. Staff was helpful and knowledgeable. Rented for over 5 years and never had a problem.
Jennifer H. le
Staff was friendly and helpful.
Jesse W. le
good experience
lisa c. le
The general manager Rhonda Holiday is a great asset to your company. Thank you Rhonda for your professionalism..
ANA O. le
Nice
Leolaetta T. le
Everything was Great!
Juan d. le
Excelente tiempo de atención y respuesta a las necesidades planteadas. Recomendado en Katy personal amigable y muy dispuesto ayudar. Gracias.
STEVEN R. le
Rhonda rocks
JAMES D. le
It was expensive but worth the money
thomas m. le
Your manager, Rhonda Holliday, is excellent. She is very knowledgeable and courteous. We would use u-haul again based on our experience with her.
ZHU J. le
great
Robert L. le
Although service was good, your establishment makes it difficult to obtain copies of receipts. You say to go online to retrieve; however, once there, it just says paid. Need a real itemized receipt.
Branislav P. le
Person who was issuing storage for me was rude and unprofessional because of her attitude I simply cancel my storage. I was customer at that location since 2013 and I will not returned to that locatin
Vincent O. le
With the exception of not getting my ubox ready for transfer, I had to come back another day. I got a discount for the trouble.
Ernest B. le
Rhonda runs a great operation! The staff are knowledgeable, helpful and friendly. I never had any problems with my unit or being able to access it. I highly recommend this facility!