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Michael H.Customer Reviews for U-Haul Moving & Storage of Katy
Testimonials From Recent Customers
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I rented an auto transport trailer and it was missing one of two bolts that held a fender on the trailer. I secured it with rope since I didn't have time to wait until it was fixed. When I loaded my car, the trailer came off the hitch ball. I reattached it myself and loaded the car myself.
William S.Customer service was above and beyond.
LEAH M.I dealt with three locations at all three personnel was amazing friendly helpful and funny
Jacqueline D. | Premières impressionsWell satisfied
CLAUDIA M.enjoy working with this location.
John P.When renting items, it would help if the sales person explain why more personal information is required. Info like drivers license, personal reference can set some people back.
Robert M.The AC didn't work too great on the truck but other than that it was great
CESAR G.The furniture pads are nasty, full of dust. That said, the bathroom gets a Bukee gold star. The personal was very friendly and professional.
SANDRA M.Accuracy of the internet information for the rental needs to be considered. We went to a specific location for a specific trailer size, the reservation said it was available but when we got there, that trailer size was not available. We had to use a smaller one which was somewhat inconvenient. (More trips, more work, more effort)
GREGORY R.Nice place and good staff
EUGENE A.I received great service, I was sold a good ball attachment for my car, Rented a 4X7 trailer and it made all the difference in the world. I was well received in the renting and returning of my product, memorably by a manager named Mike at the katy location, he was a very hospitable host, Uhaul is lucky to have a Man like him.
DAVI R.They where quick on checking in
CHRISTOPHER B.Great Customer Service. 100 %
Dion W.Interior of box area was soaking wet and smelled off. Check engine light came on as soon as I drove off the lot.
Jose F.Excellent attention by the associate
ISIDRO S.Staff very rude did not get the equipment I rented (dolly). Staff was not helpful at all. Will never go this location again in life
SHANYA B.The best of the best!!!
Antonio J.Friendly, professional and courteous.
Eric S. | Premières impressionsMy returning experience was really bad , I got there 10 minutes before 5:00 pm , the staff didn't take care of me, they were ready to go home .. they asked me to go online to return the truck, no customer service oriented.. please training is needed for you staff, hopefully next time will be better!
LUIS C.All was well. I liked the service & would recommend
Derrick G.Truck is as cleaned when it was brought out for pick up.
DALILA M.When I went to drop off the auto transport the guy who said he was the manager had a really bad attitude. I asked if I could park the truck which was loaded and come back the next day to unload he said we couldn't do that for liability reason which I understood but but the way he talked to us was very rude. I was supposed to get a free month of storage but they made it imposible to do it . Not helpful at all . I had to take my stuff somewhere else and paid more money . Very dissatisfied with the service at this location. Will never be back there if I needed something. Worst service ever. Did not try to accommodate me in any way. They need to improve a great deal in customer service.
ALMA E.The only issue involved finding the key. We felt the instructions could have been more clear
Mark T.Very nice,courteous service. I m very satisfied
MOHAMMAD SIBGHAT S.Personnel is very friendly and helpful. This is the second time I come to rent UHaul. Will come back definitely
DANIELA L.Appreciated the speed and simplicity of equipment return.
THOMAS M.Over charged me
CESLIE G.Ridiculous service charges for after hour drop off.
BRIANA T.Good service
ANCY M.Was Not friendly at all take my money didn't give me a receipt.!. When I ask for receipt told me go down to the other end and get it get it instead of bringing it to me where I paid my money and had a nasty attitude!!! It was a unpleasant experience.
DANIEL L. | Premières impressionsBien
GUSTAVO C.Excellent service by all employees All were professional and friendly
DANIEL P.Be patience at front counter. It's really slow service
Abel H.Great service
Gregory K.I was not given a drop off location when I rented my Uhaul, but if I had been I would have chosen another company to rent from. I chose Uhaul because there were lots of apparent drop off locations near my new home in Virginia. Instead when I called upon arrival I was instructed to drive the van and trailer to a location in NE Washington DC quite a distance away. What appeared to be an advantage (lots of drop off locations) was ultimately a huge detriment.
REGINA C.Very convenient and useful at a time in life when people are in a transient state of being. I loved that it was a "one stop shop". I was impressed with getting the first month of storage free. It was a nice bonus to receive the lock free.
Lori R. | Expérience généraleThe two guys that check us in were helpful and friendly.
LEE S.Process was simple and quick!
DEVIN T.Good Service
STEPHEN H.It was a pleasant transaction
TOM P.Cant pick up the vehicle from this location. Have to pick up from a different location. No live employee, no keys in the key box
MENG H.Explain better about the price options.
Shanice S.Make sure the the moving helpers are not crooks because I got robbed of time and money because they left me without finishing there job and came an hour and 15 min late and left an hour early.
Trynnyssyca B.The staff provided great customer service. The hours of location were excellent for me and having 24 hour access to my storage unit.
Donnell H. | Expérience généraleFor five years my biggest complaint was employees constantly taking up parking spaces at the loading dock. Unfortunately we had to find out that the Security is a joke as my storage was broken in to and thousands of dollars of work equipment was stolen. U-Haul corporate and this location not willing to help us at all. What good is monitoring every storage unit and having cameras if you're not willing to help the people who get ripped off? Based on the way our stuff was stolen it would appear to be an inside job.
DAVID M. | Expérience généraleVery good
PEYMAN R. | Premières impressionsThe staff needs to be a bit more aware of parking heir personal cars in the shade of the loading dock. I was there for 5 hours, and most of the time on the short side of the dock there was an unused u-haul truck and two employee vehicles, leaving only one available for your customers. Sometime during my last hour at the facility all 3 were moved.
JEFFREY H. | Premières impressionsI just relocated from Louisiana and needed a storage. unit on the spot. The online process was easy and very convenient. The facility is clean and easy to access. Day 1 has been great. Hopefully, all will continue to be well.
Janice S. | Online Move InStaff was very helpful and friendly. U Haul was opened and assisted me in my truck and storage needs. Thanks for being there.
JACQUELINE DIANE A. | Premières impressionsThe service agent was rude and unprofessional then gave us a storage unit that was smaller than what we had last year.I say this every time NO I will never recommend anyone to you all ever PERIOD. There were beds and stuff at the doors and elevator
Glenn D. | Premières impressionsEmmanuel was very helpful, kind and very detailed with information and answering questions. He assisted us to the unit and offered us water. He is a awesome employee
Cherise C. | Premières impressionsStaff is super friendly and hospitable.
MATTHEW D. | Premières impressionsExcellent
Amanda L. | Premières impressionsThe manager there was beyond exceptional. She figured out every way to make things accommodating even when I was a bit difficult in my constantly changing demands (multiple u-boxs & rooms)
Jamar I. | Premières impressions