Évaluations des clients U-Haul Moving & Storage of Katy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Katy

Cote générale :

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Carl M.
Évaluation :

Le client n'a pas laissé de commentaire.

ALEXANDER H.
Évaluation :

Be honest about all of the cost(s) and fees!

Mary D.
Évaluation :

Open 7 days, easy-to-use.

JANETTE C.
Évaluation :

Great experience!

Leonardo S.
Évaluation :

Le client n'a pas laissé de commentaire.

TRENT P.
Évaluation :

Le client n'a pas laissé de commentaire.

Mariusz W.
Évaluation :

Le client n'a pas laissé de commentaire.

myriam a. | Expérience générale |
Évaluation :

My account was left open after I left in dec 5 and now I owe over 300 dollars for nothing I have been attacked with email for me to contact you i did and manager was going to close it which he never did

SANTOS S.
Évaluation :

Very friendly to customer and means a lot thank you!!

JOSEPH S.
Évaluation :

Le client n'a pas laissé de commentaire.

DON S.
Évaluation :

Sometimes service is very slow and feel ignored. This time picking up and dropping off went well.

SAMUEL C.
Évaluation :

Le client n'a pas laissé de commentaire.

Alex O.
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Le client n'a pas laissé de commentaire.

HERLINDA R.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S.
Évaluation :

Employee's were very helpful and full of knowledge which they happily shared with us to make our experience as easy as possible.

leticia c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Arthur P.
Évaluation :

Le client n'a pas laissé de commentaire.

MELANIE B.
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL D.
Évaluation :

clerk was rude did not care and indifferent, senior business owner done business with them 20 years. leo with state and federal id. yet demanded over and over a personal reference in case I steal trailer. I am 61 I outlived everyone. very rude I wont be using them again. rest of staff was great.

Jessie R.
Évaluation :

Asst Manager was not wearing a mask and unfriendly

MICHAEL Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Courtney J.
Évaluation :

I forgot to stop for gas upon returning the truck. They pointed me to the nearest gas station to avoid an $88 charge. The guy that helped me was very nice, friendly, and inviting. Great staff!

Debra E.
Évaluation :

Le client n'a pas laissé de commentaire.

milton C.
Évaluation :

N/A

DAVID O.
Évaluation :

Great customer service very helpful friendly, I would definitely return back to this facility. thank you

Chris R.
Évaluation :

Le client n'a pas laissé de commentaire.

Stanton L.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel F.
Évaluation :

Le client n'a pas laissé de commentaire.

TYRONE G.
Évaluation :

People were friendly. No major improvement needed

MARY A.
Évaluation :

Nothing, everything was okay

Charles S.
Évaluation :

Your team did a great job. I really like the new check-in process, was very easy! I know I will be using your services again at some point in the future.

GABRIELA M.
Évaluation :

Le client n'a pas laissé de commentaire.

tanya L.
Évaluation :

Drop off was to be at Saums Rd location on Christmas day. They called the day before to say they would be closed for the weekend as well and did we want to drop it off at the I10/Dominion location on the 26th, as they were closed on the 25th as well. I dropped it off on the 26th and was charged an extra day.

Ho P.
Évaluation :

Le client n'a pas laissé de commentaire.

HASSAN D.
Évaluation :

Maybe have the smaller Uhauls carry trailers also so I don't have to drive to I-10.

MICHAEL H.
Évaluation :

Show the customer how everything works I drove the whole trip with no radio. When I got here the check in person said it was stuck in some kind of auxiliary mode.

John J.
Évaluation :

Don't understand why I was charged a return fee, I was there during business hours. Backed into location, personnel was there to instruct where to put trailer, said regular hours were until 4:00 PM.

Mark T.
Évaluation :

Le client n'a pas laissé de commentaire.

Rodney L.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL S.
Évaluation :

Le client n'a pas laissé de commentaire.

ARNALDO G.
Évaluation :

Excellent

PATRICK H.
Évaluation :

This was not my first rodeo ... always had an above average experience at this facility. There were many steps in the on-line rental process, I might suggest one more, the license link scanning process done at the site ... waited and waited and waited, but that wasn't my issue. There were items on the invoice that I did not select, luckily I was paying a bit of attention even though I was in a hurry ... more time. The appliance handler had ripped strapping rendering it useless. Last but not least the associate that checked me out had an attitude throughout the process ... and I wasn't even complaining. I am now !

Francisco S.
Évaluation :

I returned the truck one day before the contract.

RAMONA L.
Évaluation :

Le client n'a pas laissé de commentaire.

ARVIN D.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL R.
Évaluation :

Rob was great and thorough and did a great job.

FERMAN R.
Évaluation :

Great facility.

DOROTHY B.
Évaluation :

They were so nice and helpful. Wont go anywhere else@

DONALD H.
Évaluation :

Good

MARK A.
Évaluation :

Le client n'a pas laissé de commentaire.

Rodney M.
Évaluation :

No one checked me in I had to go into parking and find my truck. When returning truck I went into office. The lady told me to go outside and there were 2 guys to check me in. I saw no one and returned inside. This time she took my key and said all was ok. Poor service. I'm waiting to see if credit is on my bill because I only used 61 miles.

DONALD H. | Premières impressions |
Évaluation :

Great

annemarie G.
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Le client n'a pas laissé de commentaire.

MIGUEL F.
Évaluation :

exeptional service‼️👍

Ruben G.
Évaluation :

Everything was awesome thanks.

ESTHER V.
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Le client n'a pas laissé de commentaire.

Scott W.
Évaluation :

Fast and Great people. The only issue was the trailer had a draw and battery died. I hope its looked at and corrected. other than that Thanks.

Justin L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Carlos Z.
Évaluation :

received great service from Andre banks!

Charles K.
Évaluation :

My local U-Haul location is always my go-to. Great job guys!

Jay M.
Évaluation :

Great service. Very easy

George O.
Évaluation :

In, get a truck, out. Straight forward without hassle and delays

Jerri M.
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Le client n'a pas laissé de commentaire.

MARK D. | Expérience générale |
Évaluation :

Thanks Rob and Ronda!!! For six years, you were there for me. Words can’t describe how grateful I am. There were times when I wasn’t sure I was going to be able to make my payments and you guys looked out for me. Take care, thank you so much!!!

James G.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael W.
Évaluation :

Tommy helped me out with my electrical problem!!!

pamela b. | Expérience générale |
Évaluation :

One worker outside refused to put on a mask before approaching my car window. All others were friendly, helpful and very professional.

RACQUELL P.
Évaluation :

The young men Emmanuel helped so muuch.I thank God for blessing him to be there he was so much help. Thank You

Ben D.
Évaluation :

Le client n'a pas laissé de commentaire.

LANCE E.
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Le client n'a pas laissé de commentaire.

alfred J.
Évaluation :

Drug test the reservationist that I spoke with on the phone. She was rude and unprofessional. On the website I saw there was a 17' truck for 29.99/day she would not honor that price. Now I use uhaul quite a bit and you guys are usually really good about price matching and owning your mistakes, but for her to make me feel like a fool haggling with me over what I see. I have to say, that was some of the worst customer service I've experienced. The location was pristine, the truck, however pulled to the right a lot. I notified the attendant when I returned the truck and she said she would make a note of that.

THOMAS W.
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Le client n'a pas laissé de commentaire.

Dalton H.
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Le client n'a pas laissé de commentaire.

MARVIN F.
Évaluation :

Nothing at this time. Thanks for your great service

RAYMOND F.
Évaluation :

I went to two "local" U Haul locations. The doors were locked at one, and the postal place was no help. It's a different world when you walk into the Katy freeway location - ALL professional and knowledgeable employees.

Rolando T.
Évaluation :

Expeditious check out..

MICHELLE LOUISE H.
Évaluation :

Everyone was very helpful and friendly!!

JONATHAN W.
Évaluation :

Le client n'a pas laissé de commentaire.

pamela B.
Évaluation :

The guys outside do not have to wear masks while working. But when they walk up to your car window, they should have to wear a mask. When I asked him to wear a mask, he just said "No.", and that was poor customer service and rude. The lady inside was wonderful, helpful, friendly and very professional. Then a different worker from outside, a black guy, went out of his way to be very helpful, friendly and professional, carried my boxes for me, a true delight. Loved the drive up without having to get out of the car to drop off.

Steven J.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEW Z.
Évaluation :

Le client n'a pas laissé de commentaire.

MATHHIDA M. | Expérience générale |
Évaluation :

I really liked the 1114 because it had some cool in around the storage...no mildew...some moisture but I used the Moisture Bags that take out the humidity from the unit... M Maruska

ARTHUR H.
Évaluation :

Professional service from pick-up to return. No problems. Great location and selection of trucks.

Angela P. | Premières impressions |
Évaluation :

Emmanuel was such a huge help!!!! I just moved here with my kids with medical conditions and we were so tired but we still needed to get our stuff out of the u-haul and into a storage unit he made sure we were taken care. We are very thankful for his help and we would highly recommend him.

ABIGAIL MARIE A.
Évaluation :

Le client n'a pas laissé de commentaire.

ROD C.
Évaluation :

Le client n'a pas laissé de commentaire.

Martin L.
Évaluation :

Service was excellent and Rob was very accommodating!!

JOHN W.
Évaluation :

The team did an amazing job. Thanks

BARBARA LYNN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael Q.
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Le client n'a pas laissé de commentaire.

Douglas N.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT D.
Évaluation :

Easy to deal with

Anna G.
Évaluation :

Le client n'a pas laissé de commentaire.

ROSE SHOCKLEY F.
Évaluation :

Le client n'a pas laissé de commentaire.

LIS E.
Évaluation :

Le client n'a pas laissé de commentaire.

Leon B. | Premières impressions |
Évaluation :

I worked with Emmanuel and he was fantastic. Great employee that made my experience with Uhaul very good. Thanks again!

THOMAS W.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL R.
Évaluation :

Le client n'a pas laissé de commentaire.

Vicki M.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric K.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH P.
Évaluation :

Le client n'a pas laissé de commentaire.

NANCY W.
Évaluation :

Keep doing what you are doing! From start to finish - excellent !!!

Shayla G.
Évaluation :

The schedule to move into my new home has been a bit unpredictable. I was so thankful that within a few hours of my original reservation, I was able to modify it for my specific needs...Hassle-free. Customer service was extraordinary and I was extremely grateful for the partnerships with moving companies that I was able to easily access through their website. So convenient and so easy!

ARASH Z.
Évaluation :

Le client n'a pas laissé de commentaire.

clarance S.
Évaluation :

I Can't Think of Anything! Staff and Location was on Point!!

Charlotte K.
Évaluation :

yndidnt have my truck and would have to go to Cavalier

KAREN PERINO R.
Évaluation :

The only complaint I have with the Katy, TX location is they did not tell me there was a 20.00 charge for dropping the truck off after hours. But I did feel the gentleman that helped me was awesome!!

Daniel C.
Évaluation :

Easy, convenient process

Wilfredo G.
Évaluation :

Le client n'a pas laissé de commentaire.

NASHAWN ONTRICE G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah S. | Premières impressions |
Évaluation :

Angie was excellent and knows her job well. She should be a manager 👍🏻

JAMES S. | Expérience générale |
Évaluation :

The only problem is employees parking at the loading dock

SYNE W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

adeyinka o. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN R. | Expérience générale |
Évaluation :

The only complaint I have is the employees were always parking in the unloading shaded spots. At times, I couldn’t park to load or unload because they were taking up most of the spots. I’ve seen them eating in their vehicles while parked in the loading spots. I’ve mentioned this to the management several times, still happens. Into the day I moved out.

Mohamed K. | Expérience générale |
Évaluation :

Had a few times when my access card didn't work after hours, but called Customer Service and problem was fixed. Also, the waiting time to talk to someone at the front desk takes around 15-20 minutes which is too long.

elizabeth l. | Expérience générale |
Évaluation :

I paid for 24 hour access and wasn't able to use it but once. The keypad never worked and I was continually told it would be fixed in "two weeks". They once tried to blame me and told me my card must have been erased by my phone, but even the new card didn't work. Also, the cost of the storage unit is ridiculous compared to the area storage units. I moved to a new one, same size unit at $50 a month, dumpster, 24 hour access and pin number access all included for every storage unit. No extra fees needed.

MILDRED R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda R. | Expérience générale |
Évaluation :

I would Uhaul again and would recommend to my family and friends. My experience was second to none. Thank you for your kind service.

Bonnie M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MAISIE C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

SYNE W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

molly g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

molly g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

marie a. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Chemia C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

nick c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

glenda k. | Expérience générale |
Évaluation :

Everyone friendly and helpful. I really like the loading dock and carts you have available for customers

Darria M. | Premières impressions |
Évaluation :

Horrible customer service

jared d. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Matt J. | Expérience générale |
Évaluation :

Messed up from day 1 !

JAMES M. | Expérience générale |
Évaluation :

I was very pleased with the facility.

Mario M. | Expérience générale |
Évaluation :

Nothing at this time

Nowkhaz A. | Expérience générale |
Évaluation :

Person who checked me our and closed the account, was really helpful. Did it in no time. Good Experiance.

CLAUDYA h. | Expérience générale |
Évaluation :

I want to thanks carrie for taking great care of me... thank you Carrie you have the best way to treat your customers so happy for your service

Mario M. | Premières impressions |
Évaluation :

None at this time

scott h. | Expérience générale |
Évaluation :

Someone was in my unit, boxes knocked over, glassware broken. Hand and footprints on wall above unit divider. Elevator had issues. Quit working occasions once with me in it. Very bad experience!

Brenda R. | Premières impressions |
Évaluation :

Very courteous and accommodating

Brenda R. | Premières impressions |
Évaluation :

Agent was very courteous and knowledgeable to my needs.

John G. | Expérience générale |
Évaluation :

Can't say enough about the staff at this uhaul center. I've rented 7 6x12's, a 26 ft truck, and a storage room from them in the last 7 months, zero problems, polite and competent staff. Well done.

LATASHA B. | Expérience générale |
Évaluation :

Staff was very helpful

Connie E. | Premières impressions |
Évaluation :

Tommy was great

Michelle P. | Expérience générale |
Évaluation :

Prices went up before a year. That was the only down side to the facility.

glenda k. | Premières impressions |
Évaluation :

Customer service was great. All questions answered in detail

Peter G. | Expérience générale |
Évaluation :

Although prices are higher than neighboring facilities, the customer service and convenience of the location is why I choose to store with Uhaul.

Bridget C. | Premières impressions |
Évaluation :

Thank you for the great customer service!

Sonya C. | Expérience générale |
Évaluation :

This place needs to learn what it means to provide customer service. I had a horrible experience at this location. Please have a member of corporate call me at 817-706-2204.

debbie h. | Expérience générale |
Évaluation :

Thank you. Let me know if there is a problem terminating my lease.

CHRISTIAN C. | Expérience générale |
Évaluation :

Great place. Big too!

John B. | Expérience générale |
Évaluation :

Nikki is a great Manager but the employee who checked me out was also the one that checked in my last Uhaul. I was injured onsite tha night checked in my Uhaul truck and he was not at all concerned

Debra H. | Premières impressions |
Évaluation :

The woman who helped me was efficient and pleasant. made the whole process very easy.

EVELYN J. | Expérience générale |
Évaluation :

Very nice people. Always helpful and pleasant I will always recommend .

JESUS S. | Expérience générale |
Évaluation :

staff was not friendly, poor customer service.

Jamar I. | Premières impressions |
Évaluation :

The manager there was beyond exceptional. She figured out every way to make things accommodating even when I was a bit difficult in my constantly changing demands (multiple u-boxs & rooms)

ERNEST R. | Expérience générale |
Évaluation :

None at this time.

Matt M. | Expérience générale |
Évaluation :

Facility was clean and well equipped. Staff were friendly and professional.

Keith C. | Expérience générale |
Évaluation :

Both on reservation and checkout the staff were very friendly and helpful.

michael e. | Expérience générale |
Évaluation :

Great customer service and knowledge!

Matt M. | Premières impressions |
Évaluation :

Very nice, well equipped facility. Personnel friendly, professional, helpful.

ASHLEY J. | Expérience générale |
Évaluation :

thanks

Keith C. | Premières impressions |
Évaluation :

The customer service team was professional and provided me with exceptional service upon my arrival. Outstanding experience.

stacy c. | Expérience générale |
Évaluation :

The staff did a good job and I have been very satisfied with the service and the facility. I would definitely work with this U-Haul location again.

OSCAR G. | Expérience générale |
Évaluation :

Good service, excellent personal and equipment in great condition.

Donald E. | Expérience générale |
Évaluation :

this location is simply the very, very best it is an excellent statement for UHaul

Debra L. | Expérience générale |
Évaluation :

Excellent service, but we have one concern. The space we rented needs the wall reinforced between the next unit. We could actually see items in the next unit.

Gerogia H. | Expérience générale |
Évaluation :

My only issue was that my reservation was incorrect the size truck and storage was a down size of what I had to be placed in them

FAY T. | Expérience générale |
Évaluation :

Everyone was always nice and very helpful when. Came in.

Juan M. | Expérience générale |
Évaluation :

This is my U-Haul preferred store. Always clean and excellent attention.

Adonis T. | Expérience générale |
Évaluation :

Average.

Alyssa G. | Expérience générale |
Évaluation :

Your location was convenient and easily accessible. It served us well while we were out of our home due to flooding.

Michael R. | Expérience générale |
Évaluation :

The UHaul team is professional and customer appreciative.

shahin a. | Expérience générale |
Évaluation :

I was interacting with Rhonda who is the manager of the Katy location, She was friendly and smiling at all times while helping at highest quality. My complement to her personality and professionality.

micheal b. | Expérience générale |
Évaluation :

Thanks!

Jonathan E. | Expérience générale |
Évaluation :

Horrible lazy management. We got locked out of our storage unit around 10:20 pm. Tried calling the night management to help us, and got no response back from the manager on duty. Bad service.

Levi T. | Expérience générale |
Évaluation :

It sucked

Diane D. | Expérience générale |
Évaluation :

Delivery men Zeke Clark and Lazerio Thompson were outstanding- professional and helpful to the utmost!

marly ann g. | Expérience générale |
Évaluation :

Staff are friendly and very helpful, they even go beyond the policy to accommodate my request . Information about their policy are given clearly.

Lois A. | Expérience générale |
Évaluation :

on three occasions out of five, the loading docks were congested to the point where it was impossible to load without extra work. Vehicles were parked in the area that were not loading or unloading.

Raynard H. | Expérience générale |
Évaluation :

They NEED to have a dumpster for the customer's trash that did not make it through the (their) moving process.

GAIL T. | Expérience générale |
Évaluation :

Facility was always in clean condition and easy to access. Staff was helpful and knowledgeable. Rented for over 5 years and never had a problem.

Jennifer H. | Réservation |
Évaluation :

Staff was friendly and helpful.

Jesse W. | Expérience générale |
Évaluation :

good experience

lisa c. | Expérience générale |
Évaluation :

The general manager Rhonda Holiday is a great asset to your company. Thank you Rhonda for your professionalism..

ANA O. | Expérience générale |
Évaluation :

Nice

Leolaetta T. | Expérience générale |
Évaluation :

Everything was Great!

Juan d. | Expérience générale |
Évaluation :

Excelente tiempo de atención y respuesta a las necesidades planteadas. Recomendado en Katy personal amigable y muy dispuesto ayudar. Gracias.

STEVEN R. | Expérience générale |
Évaluation :

Rhonda rocks

JAMES D. | Expérience générale |
Évaluation :

It was expensive but worth the money

thomas m. | Expérience générale |
Évaluation :

Your manager, Rhonda Holliday, is excellent. She is very knowledgeable and courteous. We would use u-haul again based on our experience with her.

ZHU J. | Expérience générale |
Évaluation :

great

Robert L. | Expérience générale |
Évaluation :

Although service was good, your establishment makes it difficult to obtain copies of receipts. You say to go online to retrieve; however, once there, it just says paid. Need a real itemized receipt.

Branislav P. | Expérience générale |
Évaluation :

Person who was issuing storage for me was rude and unprofessional because of her attitude I simply cancel my storage. I was customer at that location since 2013 and I will not returned to that locatin

Vincent O. | Expérience générale |
Évaluation :

With the exception of not getting my ubox ready for transfer, I had to come back another day. I got a discount for the trouble.

Ernest B. | Expérience générale |
Évaluation :

Rhonda runs a great operation! The staff are knowledgeable, helpful and friendly. I never had any problems with my unit or being able to access it. I highly recommend this facility!

Non reviews have been submitted for this location.

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