For five years my biggest complaint was employees constantly taking up parking spaces at the loading dock. Unfortunately we had to find out that the Security is a joke as my storage was broken in to and thousands of dollars of work equipment was stolen. U-Haul corporate and this location not willing to help us at all. What good is monitoring every storage unit and having cameras if you're not willing to help the people who get ripped off? Based on the way our stuff was stolen it would appear to be an inside job.DAVID M. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Katy
Pour nous contacter
Katy, TX 77450
(W @ Fry Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.GEORGE R.
Le client n'a pas laissé de commentaire.Riley W.
Le client n'a pas laissé de commentaire.ALEJANDRO L.
Le client n'a pas laissé de commentaire.PETER L.
Le client n'a pas laissé de commentaire.antonio J.
Le client n'a pas laissé de commentaire.Eldred F.
Le client n'a pas laissé de commentaire.Amilcar F.
Le client n'a pas laissé de commentaire.Harold M.
Le client n'a pas laissé de commentaire.bill A.
I've used U-Haul at I-10 and Dry Rd for years and the staff has always been friendly and helpful. Their store is well-maintained and super busy which is a great thing; means people like coming there. This location has everything one needs.Serena B. | Expérience générale
The guys working there were so nice and helpful!Kimberly G.
Surprisingly easy transaction...I'll use Uhaul more often now.DANNY B.
Le client n'a pas laissé de commentaire.ARIF H.
Le client n'a pas laissé de commentaire.SHYRA J.
Everything was fantasticâ€”the facility and especially the staffROSCOE D.
Reserved Equipment was not there. Had to take a 15 foot van instead of a 6 x 12 trailer. Would not recommend U-Haul in general if you want a specific van or trailer.Keith P.
I dropped off the truck at 7:05 pm and this location was closed. Daniel store assistant manager was very nice and helpful. Eventhough they're closed he help me checked in outside with his personal phone because I was not able to do it on my own from uhual dropped off video's.NAM T.
I would have given an excellent rating but I did not get the dolly that I paid for.TIMOTHY BURT W.
Le client n'a pas laissé de commentaire.AFRAS W.
Great place for short time or long time storage. The staff was amazing and great customer services.Kentla Z. | Expérience générale
Le client n'a pas laissé de commentaire.Charles S.
There is no place to park and it takes forever to check out the rental.STEVEN P.
Le client n'a pas laissé de commentaire.Israel M.
Le client n'a pas laissé de commentaire.Brandon G.
Always a pleasure sending business to Michael Capps. He has helped me numerous time and goes above and beyond for his clients. High Five to Capps!Tyler J. | Expérience générale
This location is the best!!! I have used them to install hitches on 4 of my vehicles over the years and they do great work, are so friendly and knowledgeable. I will continue to use their services and recommend them.kathleen Z.
Le client n'a pas laissé de commentaire.THOMAS J.
Le client n'a pas laissé de commentaire.Dulvis B.
Le client n'a pas laissé de commentaire.Norman C. | Expérience générale
Le client n'a pas laissé de commentaire.VICTOR C.
Le client n'a pas laissé de commentaire.Antonio J.
Le client n'a pas laissé de commentaire.Vermice M.
Le client n'a pas laissé de commentaire.RONALD S.
I should have checked the right side mirror before I left. However once on the freeway I realized the right side mirror was not positioned so I could see the adjacent lane without leaning way over while driving. Once I reached my destination I tried to adjust the mirror. I was not able to adjust the right side mirror. This is my only comment.Curtis C.
Great staff both picking up and dropping off.RAMON V.
Le client n'a pas laissé de commentaire.DOUGLAS G. | Premières impressions
Nothing everything was goodALFRED P.
Le client n'a pas laissé de commentaire.SHEILA F.
Mike is a terrible example of customer centric service and is a tyrant over the employees. Would highly recommend going elsewhere.John S.
From start to finish I had a terrible experience. The uhaul schedulers didn't get my boxes to me on the day they promised forcing me to run around and pick them up myself. This cost me more money because it put me behind schedule on my move out as well as the time to run around and get all the boxes and trailers. The storage location lost 2 of my boxes in their warehouse. That was eventually figured out and they had to deliver them separately. At this point I have no intention of ever using uhaul again based solely on the poor customer service I received. I was told the delivery fee would be waived due to all the inconvenience I experienced but still ended up being charged. I wouldn't recommend uhaul to any of my friends or family at this point either.Jonathon C.
Le client n'a pas laissé de commentaire.Lakiki H. | Online Move In
Le client n'a pas laissé de commentaire.Donnell H. | Premières impressions
Le client n'a pas laissé de commentaire.LORI C.
The trailer was very dirty when picked up. I had to pressure wash it before I could use it to transport a show car.ARNEL B.
Le client n'a pas laissé de commentaire.Kimberly T.
Le client n'a pas laissé de commentaire.Dwayne C.
Le client n'a pas laissé de commentaire.GENESIS S.
Le client n'a pas laissé de commentaire.Angel B.
Too expensiveShelie H. | Expérience générale
All was better than percieved...Terrence H.
Always amazing service. We rent for our business several times a year.TANYA W.
Le client n'a pas laissé de commentaire.Rachel H. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher N.
Location and people we great. But online experience was not. It's misleading. I was led to believe I could do everything online and couldn't find the van that was selected for me. I walked around in a downpour of rain and finally went inside where I was told I had to come inside anyway to get the van and that I would have never found it because they're kept in the back. Very frustrating.Andrea S.
I have rented from this location in the past and the service was average. During my last visit, I could see a big improvement in the service delivery from the person processing the order to the person hooking up and unhooking the trailer. Keep it up guys!Carlos P.
Great peopleGARY S.
THE REPRESENTATIVE WHO RENTED ME THE TRUCK WAS VERY PROFESSIONAL AND HONEST. SO THE CHECK IN FOR THE TRUCK WAS AN EXCELLENT EXPERIENCE, WHEN I WENT BACK TO RETURN THE TRUCK THE PERSON WHO ATTENEDED ME WAS VERY MAD BECAUSE I PULLED OVER THE CAR IN THE WRONG SPOT AND SINCE IT WAS RAINING HE GET WET . HE TOOK ADVANTAGE OF HIS POSITION AND CLAIMED THAT I RETURNED THE TRUCK WITH LESS GAS THAN IT WAS NEEDED TO COMPLETE IT TO THE LEVEL IT WAS AT THE MOMENTO OF THE RENTAL. SO HE DECIDED TO CHARME ME FOR 4 ADDITIONAL GALLONS . I HAD ADDED 10 GALLONG ALREADY . I FOUND EXAGERATED SINCE I ONLY USED THE TRUCK FOR 80 MILES WHICH MAKES THE MILEAGE PER GALLON OF THE TRUCK ONLY 5.7. WE LOADED A COUPLE OF MATTRESES AND A WASHER AND DRYER . SO IT WASNT A HEAVY LOAD. IF THE TRUCKS ARE YIELDING ONLY 5,7 MPG YOU NEED TO IMPROVE SIGNIFICANTLY YOUR FLEET, THE REPRESENTATIVE BASICALY SCAMMED ME BY RETALIATIONJOSE R.
Le client n'a pas laissé de commentaire.SUNG KYU Y.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.WILLIAM P.
What the heck is this after hours service fee? Is this new? What a rip-off. Why wasn't I told about this?Todd G.
A real friendly staffGARY S.
I would like to see a shorter term rent option for those of us who need less than a full day option. 2 hours or half day would help us who only need a trailer for a quick hour or two.Jay W.
Le client n'a pas laissé de commentaire.Walter S.
Le client n'a pas laissé de commentaire.Steve N. | Premières impressions
Le client n'a pas laissé de commentaire.Vincent M.
No improvement needed. All associates were very courteous, friendly yet very professional. I would highly recommend this locationCHERYL H.
Le client n'a pas laissé de commentaire.Barry G.
Very customer friendly! All questions answered. Would have been helpful for someone to inspect vehicle with me and to give me a tutorial in the cab in case I had any operational questions. Otherwise, great experience! Merci.DIANE S.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.Ray D.
Le client n'a pas laissé de commentaire.Keith M. | Premières impressions
Le client n'a pas laissé de commentaire.Maria G.
Appreciate the professionalism & quality work performed in under estimated wait time. Will definitely recommend this location to others.Jordan G.
Le client n'a pas laissé de commentaire.Brian R.
Todo bienANGEL C.
Le client n'a pas laissé de commentaire.JULIO CESAR B.
Le client n'a pas laissé de commentaire.COREY S.
Le client n'a pas laissé de commentaire.Steve P.
Le client n'a pas laissé de commentaire.Arshad A.
Good equipment, fast and easy renting, reasonable prices.COLIN EMIL K.
Sales Consultant was great! But the truck was horrible. Dirty, missing the blanket and dolly was unhooked already. Truck really needed maintenance and cleaning.AHMED E.
Nothing at all everyone was real polite and helpful. Emanuel was also real nice when I turned in my U-HaulESTELA R.
i have a concern, i returned my equipment with in the hour of renting it. i received a call the next day asking when i was going to return it. my question is why wasn't it checked in properly?ARIEL O.
Yor process was the easiest truck rental I've ever doneRichard M.
Le client n'a pas laissé de commentaire.EDWARD OBEDIAH S. | Expérience générale
Le client n'a pas laissé de commentaire.JESSICA M.
Install frozen margarita machine in the lobby.Edward S.
I offered a credit/debit card with Bank of America for payment and was told "we need a major bank credit card." I explained that the card could be run either as a debit or credit card but he wouldn't accept it. That was a bit irritating.James P.
Le client n'a pas laissé de commentaire.CHARLES L.
Le client n'a pas laissé de commentaire.VIKRANT K.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.ANGEL A.
Use this location, service is fine.EUGENE DALTON JR H.
Le client n'a pas laissé de commentaire.Lourdes R.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.DEMETRIA W.
Le client n'a pas laissé de commentaire.LILIANA O. | Expérience générale
Le client n'a pas laissé de commentaire.KATHY C.
Keep great helpFREDERICK W.
Le client n'a pas laissé de commentaire.JOHN S N.
Le client n'a pas laissé de commentaire.miguel b. | Expérience générale
Please call me like I was promised by UHaul customer care. When I questioned the check engine light and rough running, emission issue fumes. I was told to take it like that after your people three quarts in it and that it will clear up because it was just bad gas!! It took double the amount of fuel to make my trip and fumes made my have severe headache having to deal with them while driving. I had to also have a person follow me because I was afraid for the safety of myself and anybody else that was near this vehicle!!WILLIAM W.
Le client n'a pas laissé de commentaire.FAROOQ A.
Le client n'a pas laissé de commentaire.Steve M.
Everyone was friendly and helpfulâ€¦.acted like they were happy to be there and to help me find solutions. I've given up on trying to support the locations closer to home. Doing business with you is worth the little extra driving time! Have a great day!CAROLYN H.
Daniel was excellent in his manners and providing all the equipment and information I needed. He deserves much recognition.MARYBETH P.
The Katy, TX location was clean, organized and friendly. They didn't seemed put out at all to receive the truck.JEFFREY K.
Le client n'a pas laissé de commentaire.James N.
Le client n'a pas laissé de commentaire.Donald H.
Anthony was very respectful and understanding of my concerns using Uhual services. I had two bad experiences with Uhual in the past and Anthony made sure that it would not happen again by meeting my needs. Thank you AnthonyJOSE M.
Ensure all equipment is safe and in good working order prior to customer departing with it. Have easy fix maintenance replacement items onsite. Ensure all chains are connected to vehicle and trailer properly. Again, Josie was extremely kind however it didn't feel good to hear by 2 other dealers that the rear chains should have been connected by this dealer especially since the front straps weren't as tight as possible.Renarda T.
Le client n'a pas laissé de commentaire.Jacnier V.
Le client n'a pas laissé de commentaire.Yacob O.
Lesley was great and very professional. She helped me get through a hard situation withy storage fees. Thanks Uhaul......Dion W. | Expérience générale
I will never step foot back onto there property. Roaches, rude, keep hitting my debit card nightmareJESSIE H. | Expérience générale
Le client n'a pas laissé de commentaire.John T. | Expérience générale
Le client n'a pas laissé de commentaire.KRISTY B. | Premières impressions
Le client n'a pas laissé de commentaire.Susan R. | Premières impressions
I've been knowing Mike Capps since I moved to the USA and I'd drive well into extra miles to deal with him. He supersedes quality service!Tyler J. | Premières impressions
Easy move in Easy move out Lots of carts available for easy loading and unloading. I really liked the climate controlled temperature inside the building.Melissa H. | Expérience générale
Le client n'a pas laissé de commentaire.ARGENIS U. | Expérience générale
Le client n'a pas laissé de commentaire.SHAWNIQUE W. | Expérience générale
Very goodPEYMAN R. | Premières impressions
No gas on the truck I almost ran out of gas. They gave me 12 $discount saying that I needed to bring it back with a quarter of a tank know it takes at least 45 $to get that truck to a quarter of a tank. Then say they wouldn't charge me for an extra day because I had one of my movers get sick on me and couldn't unload the truck until the next day so was 2 hrs late getting the truck back. But then say they have to charge me. The female worker I spoke to was beyond rude. Never again will I use U-Hal. Mind you in the last 2 months I rented 3 U-Hal trucks.SHINARA H. | Expérience générale
Overall I had a pleasant experience with UHAUL. Unfortunately, I noticed that employees tend to park at the loading area, making it very difficult to pull your car or trailer up to unload/load. I would visit my unit several times a year, and always saw the same two cars parked there. One evening I noticed it was two employees getting into the cars.Nikki B. | Expérience générale
Le client n'a pas laissé de commentaire.Lekeisha J. | Expérience générale
Le client n'a pas laissé de commentaire.Venkata G. | Premières impressions
Le client n'a pas laissé de commentaire.Joel S. | Premières impressions
The staff and office were very accommodating and helpful. I only had the storage for 3 weeks, but even so, there were roaches in and on my belongings when I went to retrieve my items from the storage. I wouldn't feel comfortable leaving my things there again.Jilane W. | Expérience générale
Restroom was a mess each time I visited 2 storage units were not usable when first assigned requiring a return to the office for a replacement. Staff solved the problem and there were no further issues.ROYD G. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca H. | Expérience générale
Le client n'a pas laissé de commentaire.Belem H. | Expérience générale
Le client n'a pas laissé de commentaire.EDWARD OBEDIAH S. | Premières impressions
Le client n'a pas laissé de commentaire.DaNessa C. | Premières impressions
Le client n'a pas laissé de commentaire.Veerendra J. | Expérience générale
The staff was Very friendly each person I worked with was helpful and had great conversation especially when the System blinked briefly and came back up, it was truly a Pleasure working with the at the Staff at Katy freeway location Great Attitudes and Friendly Smiles ☺️. Thanks torie a. | Expérience générale
The staff needs to be a bit more aware of parking heir personal cars in the shade of the loading dock. I was there for 5 hours, and most of the time on the short side of the dock there was an unused u-haul truck and two employee vehicles, leaving only one available for your customers. Sometime during my last hour at the facility all 3 were moved.JEFFREY H. | Premières impressions
I just relocated from Louisiana and needed a storage. unit on the spot. The online process was easy and very convenient. The facility is clean and easy to access. Day 1 has been great. Hopefully, all will continue to be well.Janice S. | Online Move In
Good location, staff and service. I would use them again in the future.KEITH B. | Expérience générale
Le client n'a pas laissé de commentaire.Brooke S. | Premières impressions
I've rented trucks for uhaul for years and just recently decided to rent a storage unit as well. I have had my unit for around 2 months and was offered my first month free since I also rented a truck. Now, 2 months later, the one month free was never honored and I was charged over 100 $each month. The most concerning problem is that I was 1 day late on my second month payment and I went to my storage unit over a week later and they had locked me out of my unit for a missed payment although I paid it a day after it was due and because they closed early, there was no one to unlock it. I asked why I was locked out and they told me they did not know why there was still a lock on my unit because "they update their system daily" and should have taken the lock off a week ago when I paid. This was a huge inconvenience and due to the poor management and awful customer service skills of all of the employees, except for one young man who I did not get the name of, (and Mike the manager is AWFUL) I will absolutely never use uhaul for any reason ever again. It may just be this location but I'm not willing to risk it again with any location.Madlyn G. | Expérience générale
Staff was very helpful and friendly. U Haul was opened and assisted me in my truck and storage needs. Thanks for being there.JACQUELINE DIANE A. | Premières impressions
The employee Emanuel at this location was very helpful he goes out his way to definitely make sure customers are satisfied.Darien T. | Expérience générale
Although I canceled the Storage at the same time but I am very satisfied with the behavior of the employees Thanks Katy Texas uhaul.Mohammad S. | Expérience générale
Le client n'a pas laissé de commentaire.Ben R. | Expérience générale
Le client n'a pas laissé de commentaire.Orlanda H. | Premières impressions
I didn't move in. I was not aware of the overnight rental fee. I turned the truck in early and was charged 20 $.I'm not saying the worker didn't inform me. I had twisted my ankle and injured my knee and was in a lot of pain.I have rented with uhaul since 95 and never have I been charged for turning the truck in overnight. IiBilly H. | Expérience générale
They were very lenient and kept having to keep it. For about 4 days longer than supposed to beAshlea S. | Online Move In
Thank you guys so much! You guys really made my transition so much easier being there.Stacy L. | Expérience générale
Le client n'a pas laissé de commentaire.syncere t. | Expérience générale
The service agent was rude and unprofessional then gave us a storage unit that was smaller than what we had last year.I say this every time NO I will never recommend anyone to you all ever PERIOD. There were beds and stuff at the doors and elevatorGlenn D. | Premières impressions
Le client n'a pas laissé de commentaire.TREMELL LAQUINCE J. | Expérience générale
Emmanuel was very helpful, kind and very detailed with information and answering questions. He assisted us to the unit and offered us water. He is a awesome employeeCherise C. | Premières impressions
Le client n'a pas laissé de commentaire.tywon v. | Premières impressions
U-Haul truck had very low fuel when picked up. was offered a credit for fuel although seemed inconvenient if i was planning on going right away. The brakes were very squealy and not sure what kind of issues but noted on check in this issue.John B. | Premières impressions
Le client n'a pas laissé de commentaire.Judith J. | Expérience générale
Le client n'a pas laissé de commentaire.JOYCE M. | Expérience générale
Le client n'a pas laissé de commentaire.CHRIS C. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie M. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline G. | Online Move In
Le client n'a pas laissé de commentaire.Leonardo M. | Premières impressions
They destroyed all my furniture, worst service ever. I won't recommend to anyone. I regret hiring this company, save your money.Cynthia C. | Premières impressions
Staff is super friendly and hospitable.MATTHEW D. | Premières impressions
Le client n'a pas laissé de commentaire.robin W. | Premières impressions
Emmanuel did a great job making this first time process easy and he was very helpful!!! I wouldn't have asked for a better person to help.Stacy L. | Premières impressions
ExcellentDONALD H. | Premières impressions
Le client n'a pas laissé de commentaire.Justin L. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle G. | Premières impressions
The manager there was beyond exceptional. She figured out every way to make things accommodating even when I was a bit difficult in my constantly changing demands (multiple u-boxs & rooms)Jamar I. | Premières impressions
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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