Great location and great staff. Wish all U-Haul locations were this easy and pleasant.
TIMOTHY SCustomer Reviews for U-Haul Moving & Storage of Kenai
Testimonials From Recent Customers
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Staff are always helpful and nice. Facility is always clean.
Colleen N | Expérience généraleEasy, convenient and speedy!
Susan TVan needed to be cleaned/swept a bit better prior to pickup. Also smelled like smoke. I do want to send a good review to the customer service that we received from Justen and Jackson. They were very helpful and courteous in getting us checked out of our current storage unit and into our new unit, as well as getting our van rental set up. Excellent staff upon check-in as well but I don't recall the name.
ROGER KEmployees were amazing helping me while I'm having a rough time in life. They were courteous, friendly and helpful. I appreciate them working as hard as they did to make me feel comfortable and have such an easy experience ordering.
GABRIEL CFriendly, helpful, and very easy process.
Joshua BThe trailer was clean and ready when we arrived and they helped with everything we needed. Very impressed!
Molly TAlways friendly, kept great security on our unit. Always contacted us when unit wasn't locked properly. (Our kids didn't properly secure it 2 different times.) They always contacted us. Would and will use them again.
Robert T | Expérience généraleIf it weren't for the fact that I was charged incorrectly the amount and at the time I was charged I would've given a favorable review. I switched from my storage unit to a larger unit yesterday and wasn't supposed to be charged until next month as I was told by the employee who was helping with my transaction. Not only was I charged after being told that wouldn't happen, for some reason they closed out my new unit & I don't have access to MY UNIT. This is only a few days before Christmas & I need the money that I was told wouldn't be charged on the card I gave as the card for auto payment starting next month.
Kelly H | Expérience généraleEasy process great customer service!
BRIAN B | Premières impressionsThe van maintenance tires etc.looked very good. The van smelled like some one had hauled a smoked dead animal in it. And the mat in back needed to be swept and washed. The front of the van looked great. The cleanliness of the facility itself is excellent and I like the crew, although the fella filling out my paperwork didn't put my company name on the paperwork as I asked for tax purposes. But he appears to be new.
Earleen lStaff are extremely helpful.
Henritte a | Premières impressionsNot happy about constant emails. Its very annoying.
Bryan KCruise control on the trucks.
JON CI was charged a 100 deposit for no reason. It still has not been put back into my account.
ROLLIEGH HI never give anyone or any business five stars unless I can compare them to numerous other similar businesses or services.
Michael P | Premières impressionsVery happy with this location’s staff and facilities.
Rebecca G | Premières impressionsI had a great experience using UHaul's U-Box from the moving helpers, to the container dimensions to accurately prepare for the container arrival, to the delivery at my destination with pickup and delivery. I highly recommend UHaul for short or longer moving needs.
Rosalie EI was very impressed with the Brunswick, ME store. Very friendly and helpful. Drop-off and pick-up was amazing! Val is AWESOME!!
Amy UBoth morning pickup and evening drop were great! you have outstanding employees.. I hope you pay them well, they are worth it!! thank you so much!
JEANNE DNot really sure , but they were on foot with anything I asked , , even when I needed to keep the truck aextra time - it was no problem . Good people , pleasant atmosphere , . I would tell others ,over sll a pleasant expierence
EDWARD JThere was one light near 2161 that wouldn't come on unless you walked down to 2165. Another trigger would be nice.
Walter G | Expérience généraleI was a U-Haul self storage customer for the past two years and also rented a vehicle from there earlier this year. And now returned a larger unit to the same location. Appreciate the awning and the Customer Service.
DONALD DMerci
Cynthia P | Expérience généraleGreat people- friendly, courteous and knowledgeable. Very helpful - hooked up trailer and double checked everything
ANDREW KThe box truck was great. The trailer didn't have tail lights. I got all the way to Palmer and realized that so I put some temporary lights on. One of the tires on the trailer had a slow leak. And one of the ramps did not come down. I made due and got to my destination but suggest that they look things over a bit better. Merci.
JANET HJustin was very helpful and a great person. When I first called he was upbeat and happy and easy to talk to. He is a great asset to your company
kevelyn m | Premières impressionsThey were very helpful
HOWARD M | Premières impressionsBe able to take care of issues more effectively
John MGreat employees
RICHARD HThe only problems I had were figuring out how to secure the roll top door properly and needing a code to get into the bathroom when I needed to. Everything else was spectacular.
Maryjane H | Expérience généraleStaff was very helpful showing me how to use the car Dolly and I appreciate all their help.
Brenda TAwesome experience!!
Felicia SI put my stuff in the Kenai facility AND They allowed my ex husband to steel all mine and my kids belongings AND still WONT DISCUSS IT WITH ME! OH I DEFINITELY DO NOT RECOMMEND U-HAUL!!!!!!!!!!!!!!!!!!! I still haven't gotten my stuff back from him!
Monica M | Expérience généraleThe gentleman that help close my unit was seriously the nicest guy.
Catherine T | Expérience généraleGet a new manager, he contradicted himself and made us jump through hoops to get a rig back when we asked for it to be extended. Also called from a personal cellphone after hours to try and have us bring it back by 9am on a work day. He tried to tell me that they had a reservation for said rig but they could inspect it and send it back out with me. Then it turned into "oh we can get you another rig instead after I called him out on the supposed inspection/ reservation. Upon calling the regional office they said there was in fact not a reservation and it was something the manager was blocking off. Super frustrating and honestly won't use this location again. This is not our first issue with this location at all. They had us drive a van earlier in the summer with studded tires on it still. They also rented us a van that was not full on fuel so we had to fill it up before it was even usable.
KRISTIANNA JThe access hours should be 24 hours not just when the office is open. Shouldn't have to make an appointment to get my stuff.
Rebekah F | Expérience généraleS.O.
DAVID TA very positive experience.
Collette J | Expérience généraleExcellent Staff.
Clifford Z | Expérience généraleGreat staff ! Went above and beyond to help.
Clifford Z | Expérience généraleThis location was generally helpful. However, one employee put me on hold and never returned. Another took my credit card number 3 times before they figured out that they were on the wrong screen/form. Last, the overall customer service of all UHaul locations was terrible. I couldn't get a straight answer out of most of them. They didn't know how to accept returned equipment. They refused to give me a receipt for the equipment returned. I find UHaul to be very frustrating to work with.
JOHN CI was taught that how to judge a business is to see their competition. Say you have to have a hair cut. In a small town One barber has a spotless place, everything is clean and he has great hair cut and has no one waiting The other has a bad cut, is filled with people, and his broom is quite used and worn, and hair filled the trash can. Your best choice it to go to the slightly dirty barber.. The locals won't use the spot less barber, but he can't cut his own hair so it was done by the slightly dirty barber and that barber had a bad cut cause the guy with the shine clean shop cut the other barber! Thus while I want the 10*10 your team on the ground must be doing great service. The reason I was not upset about you not having a 10*10 and others had one....they had openings...and they are smaller than your business...
DIANNE M | Premières impressionsVery easy to access court twist there to help me move my items from my car to the storage area
Hala A | Déménagement en ligneContinue doing a great job thanks for all your help I couldn't have done moving with out you more than you ever know Thank You!!!
Peter RThe person that helped me was very nice and respectful. He went out of his way to make sure I had everything that I needed before I left.
MEMORY M | Premières impressionsAbsolutely SUPERB customer service and expertise. John's Kenai team is absolutely terrific: professional, knowledgeable, efficient, friendly, and most importantly, they genuinely strive to always go above and beyond. I was exceptionally impressed! Based on my extensive interactions with the team during this past week (all four crew members), I will be a long-term customer for many years to come. Thank you so very much for everything.
ZUZANA WHelpful, polite staff.
JEREMY GThe staff was helpful and courteous.
JEREMY GGreat place friendly people everything went smoothly and quickly
JOHN SI was with them for years & was the BEST experience I could ever ask for !!!!!
Tamara P | Expérience généraleWe had a reservation for several weeks in Anchorage but Had to drive to Kenai to get trailer non available in Anchorage so 6 hour round trip. Also Kenai did not look over tires one was completely bald so had to take it into anchorage for a tire change.
lisa kI reserved the pickup truck 6 months prior to use when I went to get the vehicle they did not have any and they replaced it with a box truck which made it a pain in the ass it was so bad I had to rent another vehicle this whole U-Haul experience was terrible
Dennis REverything was fine
DANIEL HEverything went smooth. Boxes arrived early than expected.
Steven SClerk need to have a list of replacement cost of trailer so I can make an educated choice on insurance coverage
FRED WHad a reservation for a U-Haul 4 x 8 trailer First guy at the counter said it was guaranteed and he would find me another trailer since they didn’t have the 4 x 8 The manager John basically said we don’t have an and go call the U-Haul number. . Only in Alaska do you get such a rude service because there’s no one else to pick from I guess
Brian Z | Premières impressionsEven ony way We can return to the other location near area
Jo AThe staff did not seem to very friendly or want to go out of their way to help. Also, 3-4 days after I had emptied and returned the u-boxes, I was then charged for the next month rent. when I called the manager to have this issue resolved, he asked me if his people were aware of the fact that I had emptied out my boxes. Well, yes they were aware since they had to make the boxes available for me to pick up to empty them out. I am still waiting on an answer as to when I can expect a refund.
DOROTHY PI have rented from this site several times and have never had anything less than professional, helpful great service. Not only would I recommend them, I do, every time someone asks me about U haul when I'm driving
Karen TMaybe have more people available at counters
Victor EThe young lady who got me through the process was a great help.
Brian T | Premières impressionsMinimizing long wait times when coming in to pick up or drop off equipment. This Was not a problem this time when I rented equipment, however, in past years, there has been long wait times due to the lengthy processing needed for each client. The employee team members always did a good to great job helping, The standard processing of paperwork appeared to be the main reason for lengthy wait times.
Micah SIt all went pretty smooth, no additional feedback at this time.
chad sNice employees. I got lost find my storage unit. I'm not the sharpest knife in the drawer and was given excellent instructions finding and accessing my unit. Good people there. Keep doing what your doing.
JAMES M | Premières impressionsI used the online service to make sure the truck that was gonna be hauled would fit and the trailer that it recommended and said it would fit,didn't fit the truck. I drive 2 hours to go pick a truck up just to have the trailer be 4" too short,even though uhaul said it would work. When I told the clerk at the desk all she said was " sorry about that,did the trailer perform for what you needed?" Well no it did not and again all she said was sorry about that.
Justin BI will change my comments if my move in date is not corrected. I moved in last night as of 28 June. I was told my stuff was all done on the 17 June, but when I got to the facility, we had to do everything all over. So I feel my move in date was as of 28 June. If it would not been for the gentleman there I would have still be driving around with all my stuff in my car.
ESTHER K | Premières impressionsNothing just keep up the great job you guys are doing
Eugene MWhen I reserved the boxes I was told they were 4' x 8' x 7' so that is what I planned for. When they arrived they were 56" instead of 48" so I could have shipped more had I been prepared
PATTI EEveryone was very friendly n helpful
Margaret D | Expérience généraleTop knotch staff
Jacob t | Premières impressionsThe only problem was I live 75 miles from this location. There us a Uhaul location where I live but they did not have the car hauler I needed so I had to pick it up and return it to this location. They also would not allow me to drop the car hauler off at the location where I live which added additional travel and time of 150 miles and 4 hours.
Fred LEmma went above and beyond to make things work
Edouard EThe lock box to retrieve the key was a little hard but with online help we were able to retrieve the key.
Julie HToo expensive, and the quotes were vastly off from what I paid.
Maeve S | Expérience généraleSuper nice guy! was very easy to get U-Haul and I didn’t even have to reserve!! Amazing service thank you all so much
adrienne pMassive storage building with many bays to dock your moving truck into. Excellent access and security system in place. Easy to use and mover friendly with extra carts to aid in the storage off loading process. Staff, is nice, friendly and helpful.
Bob S | Premières impressionsThe young man who waited on us was knowledgeable and kind. In conversation, he mentioned how much he likes his job. Reflects well on both employer and employee, and shows in the product.
JOHN H | Premières impressionsThe staff were very accommodating, friendly and helpful.
Bob SI would like to thank some of the staff I met during my time I had U-boxes stored and storage units rented such as Jarrod, DylanRose, the Forklift Driver (sorry I could not remember his name), Talon, the woman who would stop by while I was in the building to make certain everything was okay, John who assisted with a rental return correction, and the young man who helped me late one night to check out of my U-box so I didn't get charged for another month. These employees always treated me respectfully, were always courteous and friendly, and did more than the basics of their jobs. DylanRose and Jarrod were great with the computer and persisted through the sometimes confusing computer screens to get results. They took time with each customer and explained their steps to keep the customer informed. I thoroughly enjoyed my interaction with each of the staff. I appreciated the large loading bays, the on-site bathroom facilities, and the large area where the U-box access was available. My boxes were available to me with easy access and ability to unload as I could into my storage units. Thank you Management and all Employees of the Kenai U-Haul Renatal and Storage facility!
Sabrina R | Expérience généraleThe round padlock was not available none in stock. I did have to make an extra trip over to Home Depot. They had one …. (but I am fortunate Home Depot was right next-door a car trip away)
RENEE C | Premières impressionsI had to drive from Anchorage to Kenai to pick up the trailer. This was a bit of an inconvience but I was offered a significant discout for my trouble. This made the half day drive well worth it and the trailer performed perfectly for the near 4000 mile drive to Michigan
David ZList the correct level of fuel in the truck. Felt like I was being suckered on the fuel, gauge was supposed to be full, when it was obviously lower than full. I returned it totally full just to prove my point.
Richard HAll sounds great experience
Milt BI needed a large storage unit on very short notice. I received very friendly and helpful service which resolved my problem immediately and was very much a relief during a stressful move. I really appreciated the prompt and knowledgeable help. :)
Deborah S | Premières impressionsThere isn’t a trash can on site to throw away a coffee cup
Franklin W | Expérience généraleU-Haul could recognize people who use your services on a regular basis. I have four storage units and have multiple truck rentals, but am treated like a first time customer
ALANWELLS PComing into a flooded unit and being told by the front desk manager "it's not our fault it snowed so much, and now we won't cover what was ruined in your unit" pretty much left a sour taste in my mouth for uhaul storage. Thanks for the couple years I was there. I appreciate it. But the staff is overwhelmingly rude. Aside from the older gentleman and the man who wears a cowboy hat. Thanks
Timothy H | Expérience généraleI had a 5x5 unit and needed a larger one. John found one just around the corner 10x10, exactly what I was looking for. Went in made the move….all very quick and easy! A great crew in Kenai
Judy M | Premières impressionsThe staff is great. They've been very helpful. Thank you to all of you.
Luke S | Expérience généraleGreat friendly staff and good location!
SHANNON VNot much.
Russ BAwesome employees
Gaelyn AWhile I had some difficulty getting started, (after hours move in) the staff were very patient and helpful in resolving the issue the next morning. (The doors and check-in process had a trick.) Be sure to show/learn all the tricks during business hours!
Anna E | Premières impressionsThe young lady that helped me was absolutely amazing and the gentleman was making sure the snow was cleared from the front of my outside storage unit. Please give them a raise! Quality customer service should be rewarded especially nowadays. It's hard to find good help and these two are top notch
STACIE M | Premières impressionsI called the day before picking up and asked that the u-box be ready at a certain time for pick-up. When I arrived it was not ready and the guy that checked me out just seemed out of it almost thought he was high. He told me to wait outside, and they would get the box. 20 minutes later some random vehicle dropped off a container under the overhang and 15 minutes later I walked in to see what was taking so long. The guy told me that he thought the box dropped off might be mine and that I should try my key on it to find out. I was very frustrated that no one told me that it was mine when they brought it around and that I had to come back in to find out what was going on. After we worked through that he had me back up so he could hook the trailer to my truck which I assumed he knew how to do but I was wrong. When I pulled out of the parking lot and a ways down the road the trailer was acting funny so I pulled over to find that he did not tighten the ball clamp at all and did not hook the chains up correctly so if it did fall off then it may have rolled away from the truck. Now for the drop off I had the opposite experience-the guy was friendly, on his game and very attentive. He quickly went through his checklist and checked me out. You should take a look at this location and maybe do a little more vetting or at least random drug testing.
CHRISTINE MI would probably not use UhAul again because of the experience I had with my late payment. I was very sick and couldn't make a payment so I was about a month late! Late fee is not a problem but when they put late fee in that of late fee and then tell me they were putting a lean on my 50 thousand dollar car I just had to laugh! I was very unhappy with their answers to my questions! I know the people that works their are just following directions! Everyone at the Kenai Alaska UhAul are amazing very helpful staff! Just not happy with U-Haul policy and trying to take your property! For this I'll never do business with them again! My bill was 64 dollars and it ended up being 145 because they charged me 3 late fees and a lien fee it's not right! Definitely a thumbs down!
ARTHUR B | Expérience généraleEasy access. Love being able to pull inside to load/unload when it's raining. Always clean. Staff is easy to work with. There were a couple of digital glitches, but that's to be expected with any system and they were sorted out very well and timely.
Lucelia G | Expérience générale- Employee should know which truck is being rented and have it ready to go in minus 24 degree weather. We were freezing!! (We had to find it ourselves and start it for 15 min to warm it up) - Employee should know how to check a customer out ("computer issues" for over 20 minutes and unsure how to check out other items besides the vehicle.) - Employee said vehicle was at 1/4 tank for gas, but it was actually on empty. We had to immediately go put gas in it.
Doris PMy upod came from Colorado with pads and were all used. My stuff stayed safely in the upod from Sep 9 and eventually travelled to Kenai, Alaska. They then brought it down to me in Homer per our agreement. It was delivered on time, placed where I asked, allowed me to empty it, and it was picked up in a timely basis and it all went smoothly.
Kathy SFast service. Pleasant people.
CARL QThe man behind the desk didnt know how to work his phone to print out a receipt.
Joeben HThe FACILITY itself was awesome. Very clean and well maintained. I felt safe bringing my family there. But the STAFF, however, were trash. I've NEVER been to another business where the employees hatred for their job projects through work. I despised even calling to pay my bill because they were so downright RUDE. I rented equipment and trailers as well and will find elsewhere to do that from now on. One of the employees would close early and deny people access, refuse to take my cash and make my unit late, swear at me for demanding what I paid and scheduled for, throwing items across the lobby, or refuse to schedule a pickup because he was inconvenienced with the time. This place is POOR and I'll never recommend or return. Oh. And only the 2 managers are trained to handle cash??? What's that about!!!
Erin K | Expérience généraleThis is for the KENAI ALASKA FACILITY, it is clean and modern and looks like a space station compared the the SOLDOTNA ALASKA facility.
JOHN T | Expérience généraleHeated Customer access/loading bays were blocked the last two weeks by unused uhaul trucks , vans and caterpillar front-end loaders stored inside bays. Customers had to park outside on ice and wheel their items in and out of storage. Extremely poor business practice putting customers last.
Kenneth A | Expérience généraleOne time I did not lock my unit correctly, the staff called to let me know. Very helpful at check out too.
Melissa S | Expérience généraleNo mention of only being one specific entrance after hours so I wasted two trips after work trying to access my storage. Called customer service & she was absolutely no help. I'm not sure why 10:00pm is the latest you can enter your storage? It should be 24/7 or at the very least 12:00am. Not very customer friendly in my opinion.
ERIC T | Expérience généraleMany thanks to Corynn, former GM in Kenai now at an Anchorage U-Haul, and Jarred, current GM at Kenai U-Haul! Both provided excellent service & options to meet the needs for temporary storage of donations made to my nonprofit organization, Mrs. D’s Book Mobile, with the mission to promote literacy, engage children, and develop the love of reading by getting FREE books 📚 into the hands 🤲 and hearts ❤️ of kids, birth through teens on The Kenai Peninsula!
Cecilia D | Expérience généraleJarrod helped me with a charge. Amazing service…. Very polite and willing to help
KANDICE A | Expérience généraleMy experience was excellent from the first call. The staff were very knowledgeable, friendly and helpful. I was able to get a space leased very quickly and am very happy with how clean and organized the facility is.
MICHAEL H | Premières impressionsDue to disorganization of trucks and a malfunction of the gas gauge, I over fueled which was unnecessary. Even with a phone conversation before my decision to over fuel, my effort was not considered not refund the difference. I decided not to continue to use the facility due to a lack of quality service and understanding.
SEON J | Expérience généraleEverytime I've used this particular facility I have been treated professionally and promptly! All the employees I've come in contact with at this facility have been awesome and wish every business could have the same type of employees! This location is lucky to have such a great team
Robert P | Expérience généraleQuick and easy move in! 😊 Emma was very helpful!
DYLANROSE E | Premières impressionsCorynn was top notch! Mrs. D's Book Mobile FaceBook post: THANK YOU U-Haul General Manager/Owner, Corynn Morgan, for supporting Literacy for Kids on The Kenai! Not only did U-Haul donate 30 day storage rental, but also TWO 25-packs of small boxes with handles! PLEASE stop on by and say THANK YOU when you're in the area! If you have any storage or moving needs, please go see Corynn, AND let her know Mrs. D sent you! Let's support local businesses that support local nonprofits & our community, The Kenai Peninsula! Thanks! ❤️ Mrs. D P. S. If you're interested in volunteering to assist in organizing & boxing books to be distributed FREE to Kids on The Kenai, PLEASE send me a message, email or text! I will be at my "temporary office" U-Haul storage in Kenai several days a week, 2-8 hours at a time, for the next 30 days to sort, organize & box 3 pallets of books! ❤️ Mrs. D Mrs. D's Book Mobile https://www.facebook.com/MrsDsBookMobile?mibextid=LQQJ4d Mrs. D's Book Mobile is a nonprofit with the mission to promote literacy, engage children, and develop the love of reading by getting FREE books into the hands 爐 and hearts ❤️ of kids, birth through teens!
Cecilia D | Premières impressionsThank you for an uncomplicated experience 😁
Karen C | Déménagement en ligneEverything was great!! The place is clean. The employees were helpful, helped with no hesitation. Definitely would rent again if needed and will recommend to others
Sam C | Expérience généraleCan't say enough good things about my experience. I used this facility to store some stuff while doin a renovation. Corynn and her team were very pleasant and helpful. Thanks Uhaul of Kenai!
Brandon F | Expérience généraleThe building did not always work right. But all in all everything was great. Thanks ever so mush.
BARBARA Q | Expérience généraleSuch nice helpful staff. Uhaul also had a great deal on storage after renting trailer. Worked out perfect
Catherine S | Expérience générale