Customer Reviews for U-Haul Moving & Storage of Kenai

696 évaluations

281 Marathon Rd   Kenai, AK 99611

(907) 395-0436

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(907) 395-0436

281 Marathon Rd
Kenai, AK 99611

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley D  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P 
Évaluation :
4

It all went pretty smooth, no additional feedback at this time.

chad s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYDIA L 
Évaluation :
5

Nice employees. I got lost find my storage unit. I'm not the sharpest knife in the drawer and was given excellent instructions finding and accessing my unit. Good people there. Keep doing what your doing.

JAMES M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Casey D  |  Expérience générale 
Évaluation :
1

I used the online service to make sure the truck that was gonna be hauled would fit and the trailer that it recommended and said it would fit,didn't fit the truck. I drive 2 hours to go pick a truck up just to have the trailer be 4" too short,even though uhaul said it would work. When I told the clerk at the desk all she said was " sorry about that,did the trailer perform for what you needed?" Well no it did not and again all she said was sorry about that.

Justin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas S 
Évaluation :
4

I will change my comments if my move in date is not corrected. I moved in last night as of 28 June. I was told my stuff was all done on the 17 June, but when I got to the facility, we had to do everything all over. So I feel my move in date was as of 28 June. If it would not been for the gentleman there I would have still be driving around with all my stuff in my car.

ESTHER K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fairyn T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER E  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WES W 
Évaluation :
5

Nothing just keep up the great job you guys are doing

Eugene M 
Évaluation :
4

When I reserved the boxes I was told they were 4' x 8' x 7' so that is what I planned for. When they arrived they were 56" instead of 48" so I could have shipped more had I been prepared

PATTI E 
Évaluation :
5

Everyone was very friendly n helpful

Margaret D  |  Expérience générale 
Évaluation :
5

Top knotch staff

Jacob t  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica B 
Évaluation :
5

The only problem was I live 75 miles from this location. There us a Uhaul location where I live but they did not have the car hauler I needed so I had to pick it up and return it to this location. They also would not allow me to drop the car hauler off at the location where I live which added additional travel and time of 150 miles and 4 hours.

Fred L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S  |  Expérience générale 
Évaluation :
5

Emma went above and beyond to make things work

Edouard E 
Évaluation :
5

The lock box to retrieve the key was a little hard but with online help we were able to retrieve the key.

Julie H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maryjane H  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson R 
Évaluation :
3

Too expensive, and the quotes were vastly off from what I paid.

Maeve S  |  Expérience générale 
Évaluation :
5

Super nice guy! was very easy to get U-Haul and I didn’t even have to reserve!! Amazing service thank you all so much

adrienne p 
Évaluation :
4

Massive storage building with many bays to dock your moving truck into. Excellent access and security system in place. Easy to use and mover friendly with extra carts to aid in the storage off loading process. Staff, is nice, friendly and helpful.

Bob S  |  Premières impressions 
Évaluation :
5

The young man who waited on us was knowledgeable and kind. In conversation, he mentioned how much he likes his job. Reflects well on both employer and employee, and shows in the product.

JOHN H  |  Premières impressions 
Évaluation :
4

The staff were very accommodating, friendly and helpful.

Bob S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanine W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joann f 
Évaluation :
5

I would like to thank some of the staff I met during my time I had U-boxes stored and storage units rented such as Jarrod, DylanRose, the Forklift Driver (sorry I could not remember his name), Talon, the woman who would stop by while I was in the building to make certain everything was okay, John who assisted with a rental return correction, and the young man who helped me late one night to check out of my U-box so I didn't get charged for another month. These employees always treated me respectfully, were always courteous and friendly, and did more than the basics of their jobs. DylanRose and Jarrod were great with the computer and persisted through the sometimes confusing computer screens to get results. They took time with each customer and explained their steps to keep the customer informed. I thoroughly enjoyed my interaction with each of the staff. I appreciated the large loading bays, the on-site bathroom facilities, and the large area where the U-box access was available. My boxes were available to me with easy access and ability to unload as I could into my storage units. Thank you Management and all Employees of the Kenai U-Haul Renatal and Storage facility!

Sabrina R  |  Expérience générale 
Évaluation :
5

The round padlock was not available none in stock. I did have to make an extra trip over to Home Depot. They had one …. (but I am fortunate Home Depot was right next-door a car trip away)

RENEE C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby P  |  Premières impressions 
Évaluation :
5

I had to drive from Anchorage to Kenai to pick up the trailer. This was a bit of an inconvience but I was offered a significant discout for my trouble. This made the half day drive well worth it and the trailer performed perfectly for the near 4000 mile drive to Michigan

David Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vance P  |  Expérience générale 
Évaluation :
5

List the correct level of fuel in the truck. Felt like I was being suckered on the fuel, gauge was supposed to be full, when it was obviously lower than full. I returned it totally full just to prove my point.

Richard H 
Évaluation :
5

All sounds great experience

Milt B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B 
Évaluation :
5

I needed a large storage unit on very short notice. I received very friendly and helpful service which resolved my problem immediately and was very much a relief during a stressful move. I really appreciated the prompt and knowledgeable help. :)

Deborah S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan S  |  Premières impressions 
Évaluation :
5

There isn’t a trash can on site to throw away a coffee cup

Franklin W  |  Expérience générale 
Évaluation :
5

U-Haul could recognize people who use your services on a regular basis. I have four storage units and have multiple truck rentals, but am treated like a first time customer

ALANWELLS P 
Évaluation :
3

Coming into a flooded unit and being told by the front desk manager "it's not our fault it snowed so much, and now we won't cover what was ruined in your unit" pretty much left a sour taste in my mouth for uhaul storage. Thanks for the couple years I was there. I appreciate it. But the staff is overwhelmingly rude. Aside from the older gentleman and the man who wears a cowboy hat. Thanks

Timothy H  |  Expérience générale 
Évaluation :
5

I had a 5x5 unit and needed a larger one. John found one just around the corner 10x10, exactly what I was looking for. Went in made the move….all very quick and easy! A great crew in Kenai

Judy M  |  Premières impressions 
Évaluation :
5

The staff is great. They've been very helpful. Thank you to all of you.

Luke S  |  Expérience générale 
Évaluation :
5

Great friendly staff and good location!

SHANNON V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C  |  Premières impressions 
Évaluation :
4

Not much.

Russ B 
Évaluation :
5

Awesome employees

Gaelyn A 
Évaluation :
4

While I had some difficulty getting started, (after hours move in) the staff were very patient and helpful in resolving the issue the next morning. (The doors and check-in process had a trick.) Be sure to show/learn all the tricks during business hours!

Anna E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary k 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly O  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samantha G  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip I 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlene F 
Évaluation :
5

The young lady that helped me was absolutely amazing and the gentleman was making sure the snow was cleared from the front of my outside storage unit. Please give them a raise! Quality customer service should be rewarded especially nowadays. It's hard to find good help and these two are top notch

STACIE M  |  Premières impressions 
Évaluation :
3

I called the day before picking up and asked that the u-box be ready at a certain time for pick-up. When I arrived it was not ready and the guy that checked me out just seemed out of it almost thought he was high. He told me to wait outside, and they would get the box. 20 minutes later some random vehicle dropped off a container under the overhang and 15 minutes later I walked in to see what was taking so long. The guy told me that he thought the box dropped off might be mine and that I should try my key on it to find out. I was very frustrated that no one told me that it was mine when they brought it around and that I had to come back in to find out what was going on. After we worked through that he had me back up so he could hook the trailer to my truck which I assumed he knew how to do but I was wrong. When I pulled out of the parking lot and a ways down the road the trailer was acting funny so I pulled over to find that he did not tighten the ball clamp at all and did not hook the chains up correctly so if it did fall off then it may have rolled away from the truck. Now for the drop off I had the opposite experience-the guy was friendly, on his game and very attentive. He quickly went through his checklist and checked me out. You should take a look at this location and maybe do a little more vetting or at least random drug testing.

CHRISTINE M 
Évaluation :
5

I would probably not use UhAul again because of the experience I had with my late payment. I was very sick and couldn't make a payment so I was about a month late! Late fee is not a problem but when they put late fee in that of late fee and then tell me they were putting a lean on my 50 thousand dollar car I just had to laugh! I was very unhappy with their answers to my questions! I know the people that works their are just following directions! Everyone at the Kenai Alaska UhAul are amazing very helpful staff! Just not happy with U-Haul policy and trying to take your property! For this I'll never do business with them again! My bill was 64 dollars and it ended up being 145 because they charged me 3 late fees and a lien fee it's not right! Definitely a thumbs down!

ARTHUR B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA H  |  Expérience générale 
Évaluation :
5

Easy access. Love being able to pull inside to load/unload when it's raining. Always clean. Staff is easy to work with. There were a couple of digital glitches, but that's to be expected with any system and they were sorted out very well and timely.

Lucelia G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oleksandr K 
Évaluation :
2

- Employee should know which truck is being rented and have it ready to go in minus 24 degree weather. We were freezing!! (We had to find it ourselves and start it for 15 min to warm it up) - Employee should know how to check a customer out ("computer issues" for over 20 minutes and unsure how to check out other items besides the vehicle.) - Employee said vehicle was at 1/4 tank for gas, but it was actually on empty. We had to immediately go put gas in it.

Doris P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene M 
Évaluation :
5

My upod came from Colorado with pads and were all used. My stuff stayed safely in the upod from Sep 9 and eventually travelled to Kenai, Alaska. They then brought it down to me in Homer per our agreement. It was delivered on time, placed where I asked, allowed me to empty it, and it was picked up in a timely basis and it all went smoothly.

Kathy S 
Évaluation :
5

Fast service. Pleasant people.

CARL Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joddy f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nona L 
Évaluation :
2

The man behind the desk didnt know how to work his phone to print out a receipt.

Joeben H 
Évaluation :
4

Put studded tires on all the trucks in Alaska during the winter.

Audrey S 
Évaluation :
5

Jarrod made renting a truck easy and stress free. He was professional and knowledgeable. I definitely will rent from this location again.

Roxanne M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sondra S  |  Expérience générale 
Évaluation :
1

The agent didn't know what one of the codes on my contract was (I think it was KO). I didn't make the reservation so I didn't know either, so she took the item off the contract. She didn't tell me where to find my rental vehicle. I expected it to be waiting for me at the front like my previous u-haul rentals, but I had to walk around the parking lot in the snow to find it. When I did find it, it was covered in snow. I had to remove snow from the rear step to reveal the license plate to confirm it was the right one. The windshield, side windows, and mirrors were covered in snow and ice, and the inside of the windshield was frosty. I had to wait about thirty minutes for the vehicle to warm up enough to melt the inside of the windshield and dry the water off with my shirt, and use my arms to remove the snow from the outside. When I got to my destination, I had to shovel snow off the back to get to the door. The door handle was iced stuck and the door itself was frozen shut. When I did finally get the ice removed and the door open, the utility dolly that I paid for wasn't in the truck. Maybe there is a staffing issue, but you need to do a better job training employees and making sure your vehicles are ready for rental.

Ryan S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM O  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie D  |  Expérience générale 
Évaluation :
5

Jarrod and his staff, DylanRose, Justin, and Talon are thorough, courteous, and very professional in their dealings. They are helpful when weather interrupts appointment times and willing to accommodate as best they can.

Sabrina R 
Évaluation :
5

The Staff (DylanRose and David) and Manager (Jarrod) are very experienced and helpful beyond what is provided by most other service industry employees. They are prompt, friendly, and go the extra mile to assist their customers. They make the stress and worry of moving more tolerable!

Sabrina R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota H  |  Expérience générale 
Évaluation :
5

Thank you for installing studded tires. But unfortunately the truck was very dirty inside and out

pavel u 
Évaluation :
4

Trailer that the U-Haul employee hooked up came off about 2 miles away. Was real scary, since it happened on a bridge on snowy and ice covered roads. Jarrod the manager and the guy that hooked it up were very apologetic.

GLEN M 
Évaluation :
5

Everyone was great and everything was in good condition. Only note was that maybe next time the windshield could get ice scraped off prior to pickup. An attendant helped me out by spraying some deice spray, but it still ended up taking about 20 minutes of defrosting to get it clear enough to safely drive.

Eli H 
Évaluation :
1

The only worker had a line of customers. Two strolled in to "help" but went to work with the one other customer besides me. Then the first worker had to get help from both other workers to finish up the moving pod. The one worker who was going to help me ended up complaining and getting up to leave. Only to come back because who he left me with didn't know how to finish my rental contract. I spent 1 hour in there. I had waited 20 minutes only to have poor service attitude. I felt like our business didn't matter besides the male customers.

Marian H 
Évaluation :
5

Oil the tire hold down straps ratchets

Jeremy G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy D 
Évaluation :
1

The FACILITY itself was awesome. Very clean and well maintained. I felt safe bringing my family there. But the STAFF, however, were trash. I've NEVER been to another business where the employees hatred for their job projects through work. I despised even calling to pay my bill because they were so downright RUDE. I rented equipment and trailers as well and will find elsewhere to do that from now on. One of the employees would close early and deny people access, refuse to take my cash and make my unit late, swear at me for demanding what I paid and scheduled for, throwing items across the lobby, or refuse to schedule a pickup because he was inconvenienced with the time. This place is POOR and I'll never recommend or return. Oh. And only the 2 managers are trained to handle cash??? What's that about!!!

Erin K  |  Expérience générale 
Évaluation :
5

This is for the KENAI ALASKA FACILITY, it is clean and modern and looks like a space station compared the the SOLDOTNA ALASKA facility.

JOHN T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADLEY A  |  Expérience générale 
Évaluation :
1

Heated Customer access/loading bays were blocked the last two weeks by unused uhaul trucks , vans and caterpillar front-end loaders stored inside bays. Customers had to park outside on ice and wheel their items in and out of storage. Extremely poor business practice putting customers last.

Kenneth A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent B 
Évaluation :
5

Both of the employees were super.

Tom C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

musaberk g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W 
Évaluation :
5

One time I did not lock my unit correctly, the staff called to let me know. Very helpful at check out too.

Melissa S  |  Expérience générale 
Évaluation :
3

We got to the store 10 minutes before closing and they told us to use the outside key drop off because they had already counted down for the night so I better not be getting charged an extra $20 for having to do that instead of them coming to check the vehicle themselves

Haylee S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S 
Évaluation :
2

No mention of only being one specific entrance after hours so I wasted two trips after work trying to access my storage. Called customer service & she was absolutely no help. I'm not sure why 10:00pm is the latest you can enter your storage? It should be 24/7 or at the very least 12:00am. Not very customer friendly in my opinion.

ERIC T  |  Expérience générale 
Évaluation :
5

Excellent customer service

April F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene M 
Évaluation :
5

Many thanks to Corynn, former GM in Kenai now at an Anchorage U-Haul, and Jarred, current GM at Kenai U-Haul! Both provided excellent service & options to meet the needs for temporary storage of donations made to my nonprofit organization, Mrs. D’s Book Mobile, with the mission to promote literacy, engage children, and develop the love of reading by getting FREE books 📚 into the hands 🤲 and hearts ❤️ of kids, birth through teens on The Kenai Peninsula! 

Cecilia D  |  Expérience générale 
Évaluation :
5

Jarrod helped me with a charge. Amazing service…. Very polite and willing to help

KANDICE A  |  Expérience générale 
Évaluation :
3

I was charged an additional $70 just for mileage or about. It was a ridiculous amount for a day. They get you on charging for mileage

Staci B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHANCE P  |  Expérience générale 
Évaluation :
5

Maybe offer rides to from airport. In Kenai. But not a big deal.

Timothy P 
Évaluation :
5

Great staff. Couldn't say enough great positive thoughts about haul.

Valentin M 
Évaluation :
3

I I was traveling the trans Alaska highway with my U-HAUL I had a flat on the dolly.when I called for help the girl had trouble finding my location. She finally did and about an hour later a man showed up with a tire . All and all it was good service.

RALPH P 
Évaluation :
5

Happy

Nick Z 
Évaluation :
3

Just wished I could have got reimbursed for dropping it off a day early

stephan a 
Évaluation :
5

My experience was excellent from the first call. The staff were very knowledgeable, friendly and helpful. I was able to get a space leased very quickly and am very happy with how clean and organized the facility is.

MICHAEL H  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley B  |  Expérience générale 
Évaluation :
5

Due to disorganization of trucks and a malfunction of the gas gauge, I over fueled which was unnecessary. Even with a phone conversation before my decision to over fuel, my effort was not considered not refund the difference. I decided not to continue to use the facility due to a lack of quality service and understanding.

SEON J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA E  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELLISA L  |  Premières impressions 
Évaluation :
5

The gal who helped me was awesome. Very helpful.

Alecia G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRED K 
Évaluation :
5

Great people

Dan W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL T 
Évaluation :
5

Nothing! All was great. The lady that helped us was so nice and helpful. I wish we had people that nice at our mason city iowa location. It was nice having everything run so smooth with us being so far from home.

Brian B 
Évaluation :
5

Everytime I've used this particular facility I have been treated professionally and promptly! All the employees I've come in contact with at this facility have been awesome and wish every business could have the same type of employees! This location is lucky to have such a great team

Robert P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan N 
Évaluation :
5

Nothing, one of the nicest staff, and clean uhaul locations I have used

David N 
Évaluation :
5

Quick and easy move in! 😊 Emma was very helpful!

DYLANROSE E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JARED H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S 
Évaluation :
4

Can't dial locally to talk to you

David H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sugayle g 
Évaluation :
5

Excellent service, overall.

Seon P 
Évaluation :
5

Very good in Kenai!

April H 
Évaluation :
5

great staff, and picking up and drop off were a breeze.

Harry P 
Évaluation :
3

Check to make sure trucks are full of fuel before customer pick them up

Daniel D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa J  |  Expérience générale 
Évaluation :
5

Corynn was top notch! Mrs. D's Book Mobile FaceBook post: THANK YOU U-Haul General Manager/Owner, Corynn Morgan, for supporting Literacy for Kids on The Kenai! Not only did U-Haul donate 30 day storage rental, but also TWO 25-packs of small boxes with handles! PLEASE stop on by and say THANK YOU when you're in the area! If you have any storage or moving needs, please go see Corynn, AND let her know Mrs. D sent you! Let's support local businesses that support local nonprofits & our community, The Kenai Peninsula! Thanks! ❤️ Mrs. D P. S. If you're interested in volunteering to assist in organizing & boxing books to be distributed FREE to Kids on The Kenai, PLEASE send me a message, email or text! I will be at my "temporary office"  U-Haul storage in Kenai several days a week, 2-8 hours at a time, for the next 30 days to sort, organize & box 3 pallets of books! ❤️ Mrs. D Mrs. D's Book Mobile https://www.facebook.com/MrsDsBookMobile?mibextid=LQQJ4d Mrs. D's Book Mobile is a nonprofit with the mission to promote literacy, engage children, and develop the love of reading by getting FREE books  into the hands 爐 and hearts ❤️ of kids, birth through teens! 

Cecilia D  |  Premières impressions 
Évaluation :
1

My experience with uhaul in Kenai was very poor. Initially only 2 out of the 4 containers I ordered were delivered because the driver wasn't able to safely back another into the driveway. He told me to call when the first box was full and he would driver the next. When I called I was told that the driver goes home for the day at 3pm and I would have to wait until the next day. Nobody mentioned this earlier or I would have tried to have the box filled by 2:30. When I called, I explained that they would need to pick up one box, then deliver the next. Because the driver didn't feel comfortable backing a third into the driveway the previous day. The person that I spoke to on the phone was short with me and dismissive. She said that they would be at my house the following morning. The following day I called at 10:00 to verify that they would be picking up and delivering my boxes. I had to be moved out by Friday. I again was met by a very unhelpful woman, when I tried to explain that they would need to move one box before delivering the next, she was dismissive. Approximately 40 min later someone arrived with another container. I tried to explain to her that they might have trouble backing another into the driveway. And that I had hoped that they would pick up a full box first. She was again dismissive, she then proceeded to struggle to back the trailer into the driveway…. I watched her try for about an hour and she never actually made it into the driveway. I called the store and expressed concerns. That I was supposed to have all 4 boxes the previous day, and now we were more than half way into the next day and I still didn't have a third. I asked if someone else could come deliver the box, as the person who had been trying was struggling and obviously wasn't going to be able to get the trailer into the driveway. A little while later another woman arrived, hauled off a box and left another. I asked if I was supposed to call when I was ready for the next. She said yes. I started calling about an hour later. Nobody would answer, and the calls kept rolling over to the corporate customer service line. It was now about 2pm and they wouldn't have a driver after 3pm. When I spoke to the corporate customer service line. They provided me with the same number that I had been trying for the past hour. I explained this, and was told that was the only line they had. I asked what to do if/when they didn't answer and was told to call back. I was then promptly disconnected. At this point I was very frustrated and a full day behind schedule to be packed. I drove to the store in Kenai. There was someone at the desk, and she said that their phones were forwarded because there was only one person there. I explained that it was unfortunate that hadn't been communicated to the customer that was told to call when ready for the next box. She tried to look up my reservation and didn't seem to know what was going on. She said that the manager was out delivering a box, but gave me her cell phone number. I called and she said that she would deliver the last box shortly. When she arrived I asked if I needed to call tomorrow to have the boxed picked up. She said that she "could come back tonight, but it was her sisters' birthday so she wasn't planning on working much later." The following day the boxes were picked up as promised. I have no really way of saying this politely, the is was worst communication and customer service that I have received in a long time. I did get the impression that the manager was doing the best she could, but seemed to be the only one who had any idea what was going on. Uhaul in Kenai had some serious room for improvement.

Madeline G 
Évaluation :
5

Employees were professional, helpful and extremely courteous to the customer….

Frank S 
Évaluation :
5

Thank you for an uncomplicated experience 😁

Karen C  |  Déménagement en ligne 
Évaluation :
2

Your information intense, invasive check-in procedures suck! Corporate overlords suck balls! It used to be that U-Haul would find the tool you need to get the job done, now you got a f****** figure it out yourself! Your people really don't give a f*** except about the corporation and the company, they don't f****** care about the consumer! I only use your s*** when I f****** have to!

George F 
Évaluation :
5

Everything was great!! The place is clean. The employees were helpful, helped with no hesitation. Definitely would rent again if needed and will recommend to others

Sam C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene M 
Évaluation :
4

Everything was great except for getting the truck key from the lock box. The app didn't work properly, so I had to call customer service multiple times.

Chris P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEITH C  |  Expérience générale 
Évaluation :
5

you don't need to change a thing, all good

Joann M 
Évaluation :
5

Can't say enough good things about my experience. I used this facility to store some stuff while doin a renovation. Corynn and her team were very pleasant and helpful. Thanks Uhaul of Kenai!

Brandon F  |  Expérience générale 
Évaluation :
5

The ladies I dealt with were both very helpful and courteous. I couldn't have been treated any better. Sorry I didn't get both of their names but one appears on the contract I note. Both employees, one of which appeared to be the manager, were exceptional. They are a credit to u-haul! Don Tuohy contract #96801842.

Don T 
Évaluation :
4

Not pro-rating the return of the uboxes was a disappointment.

Chris W 
Évaluation :
4

The building did not always work right. But all in all everything was great. Thanks ever so mush.

BARBARA Q  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F  |  Premières impressions 
Évaluation :
5

I think this is a well ran establishment with little to no change needed.

John P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth A  |  Expérience générale 
Évaluation :
5

Best employees

Eugene M 
Évaluation :
5

Corynn was great and very courteous.

Kyle M 
Évaluation :
5

Very friendly and professional

Shannon D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P 
Évaluation :
5

Such nice helpful staff. Uhaul also had a great deal on storage after renting trailer. Worked out perfect

Catherine S  |  Expérience générale 
Évaluation :
5

Corynn took care of renting me a space while I renovate my glass studio. She was efficient, thorough, and professional. I was placing my stuff and putting my lock on in no time. The facility was spotless and I even remarked that I would love to work there. I should hope that Uhaul corporate is very proud of this location and team.

Brandon F  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrystal L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynitha R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine S  |  Premières impressions 
Évaluation :
5

Very efficient and helpful staff

brittany g  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADLEY A  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. Very nice facility.

GINGER K  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARISSA D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSIE M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolene M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam C  |  Premières impressions 
Évaluation :
5

Loved having storage there. I bought a house and no longer need it. It was worth it. Renting a Uhaul truck was so easy. Was a little expensive with the insurance but still good. Will be back if storage until is needed!

Alyssa H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD Z  |  Premières impressions 
Évaluation :
5

The Kenai branch is very well run. Every time I went the office, the staff was very friendly and knowledgeable. Would totally recommend to anyone who needs self storage.

KYLE M  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David S  |  Expérience générale 
Évaluation :
5

Fast and friendly service.Thank you so much!

Janet L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBYN R  |  Expérience générale 
Évaluation :
5

The staff was knowledgeable and friendly and that’s why I chose U-Haul.

Grace R  |  Premières impressions 
Évaluation :
5

Corynn provided us with excellent service from the time we reserved our unit to when we moved out. The facility was always clean and warm and our belongings were safe and dry. I recommend this storage facility highly.

Hilary S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S  |  Expérience générale 
Évaluation :
5

Great!

Michael P  |  Premières impressions 
Évaluation :
5

The facility was clean and everyone was very friendly.

SHARON K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H  |  Expérience générale 
Évaluation :
5

I think the best part of any business is customer service and Alex was the best! He was very knowledgeable on all services and took the time to walk me through the storage area all while assisting others.

Johanna W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene C  |  Premières impressions 
Évaluation :
5

Really good customer service.

SHARON K  |  Premières impressions 
Évaluation :
5

Great location very clean and easy accessible, employees well trained on customer service .

Marisela C  |  Expérience générale 
Évaluation :
5

I never moved in, but the staff was ESPECIALLY helpful!

Victoria H  |  Expérience générale 
Évaluation :
5

The staff is very pleasant to work with.

Richard D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S  |  Expérience générale 
Évaluation :
5

Climate controlled storage was a must. The ability to move items from inside loading/unloading area was a added bonus, great amminity to have. Will definitely chose this facility in Kenai in the future.

THOMAS W  |  Expérience générale 
Évaluation :
5

Moving to Alaska has been slow but the Uhaul facility made this move very nice. Staff was always super helpful and the storage unit was exactly what we needed and was climate controlled and clean.

Milt B  |  Expérience générale 
Évaluation :
5

Very friendly helpful staff.

Tracy R  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota H  |  Expérience générale 
Évaluation :