Customer Reviews for U-Haul Moving & Storage of Kenai

Évaluation :

5

I had a 5x5 unit and needed a larger one. John found one just around the corner 10x10, exactly what I was looking for. Went in made the move….all very quick and easy! A great crew in Kenai

Évaluation :

5

The staff is great. They've been very helpful. Thank you to all of you.

Évaluation :

5

Great friendly staff and good location!

Évaluation :

4

Not much.

Évaluation :

5

Awesome employees

Évaluation :

4

While I had some difficulty getting started, (after hours move in) the staff were very patient and helpful in resolving the issue the next morning. (The doors and check-in process had a trick.) Be sure to show/learn all the tricks during business hours!

Évaluation :

5

The young lady that helped me was absolutely amazing and the gentleman was making sure the snow was cleared from the front of my outside storage unit. Please give them a raise! Quality customer service should be rewarded especially nowadays. It's hard to find good help and these two are top notch

Évaluation :

3

I called the day before picking up and asked that the u-box be ready at a certain time for pick-up. When I arrived it was not ready and the guy that checked me out just seemed out of it almost thought he was high. He told me to wait outside, and they would get the box. 20 minutes later some random vehicle dropped off a container under the overhang and 15 minutes later I walked in to see what was taking so long. The guy told me that he thought the box dropped off might be mine and that I should try my key on it to find out. I was very frustrated that no one told me that it was mine when they brought it around and that I had to come back in to find out what was going on. After we worked through that he had me back up so he could hook the trailer to my truck which I assumed he knew how to do but I was wrong. When I pulled out of the parking lot and a ways down the road the trailer was acting funny so I pulled over to find that he did not tighten the ball clamp at all and did not hook the chains up correctly so if it did fall off then it may have rolled away from the truck. Now for the drop off I had the opposite experience-the guy was friendly, on his game and very attentive. He quickly went through his checklist and checked me out. You should take a look at this location and maybe do a little more vetting or at least random drug testing.

Évaluation :

5

I would probably not use UhAul again because of the experience I had with my late payment. I was very sick and couldn't make a payment so I was about a month late! Late fee is not a problem but when they put late fee in that of late fee and then tell me they were putting a lean on my 50 thousand dollar car I just had to laugh! I was very unhappy with their answers to my questions! I know the people that works their are just following directions! Everyone at the Kenai Alaska UhAul are amazing very helpful staff! Just not happy with U-Haul policy and trying to take your property! For this I'll never do business with them again! My bill was 64 dollars and it ended up being 145 because they charged me 3 late fees and a lien fee it's not right! Definitely a thumbs down!

Évaluation :

5

Easy access. Love being able to pull inside to load/unload when it's raining. Always clean. Staff is easy to work with. There were a couple of digital glitches, but that's to be expected with any system and they were sorted out very well and timely.

Évaluation :

2

- Employee should know which truck is being rented and have it ready to go in minus 24 degree weather. We were freezing!! (We had to find it ourselves and start it for 15 min to warm it up) - Employee should know how to check a customer out ("computer issues" for over 20 minutes and unsure how to check out other items besides the vehicle.) - Employee said vehicle was at 1/4 tank for gas, but it was actually on empty. We had to immediately go put gas in it.

Évaluation :

5

My upod came from Colorado with pads and were all used. My stuff stayed safely in the upod from Sep 9 and eventually travelled to Kenai, Alaska. They then brought it down to me in Homer per our agreement. It was delivered on time, placed where I asked, allowed me to empty it, and it was picked up in a timely basis and it all went smoothly.

Évaluation :

5

Fast service. Pleasant people.

Évaluation :

2

The man behind the desk didnt know how to work his phone to print out a receipt.

Évaluation :

4

Put studded tires on all the trucks in Alaska during the winter.

Évaluation :

5

Jarrod made renting a truck easy and stress free. He was professional and knowledgeable. I definitely will rent from this location again.

Évaluation :

1

The agent didn't know what one of the codes on my contract was (I think it was KO). I didn't make the reservation so I didn't know either, so she took the item off the contract. She didn't tell me where to find my rental vehicle. I expected it to be waiting for me at the front like my previous u-haul rentals, but I had to walk around the parking lot in the snow to find it. When I did find it, it was covered in snow. I had to remove snow from the rear step to reveal the license plate to confirm it was the right one. The windshield, side windows, and mirrors were covered in snow and ice, and the inside of the windshield was frosty. I had to wait about thirty minutes for the vehicle to warm up enough to melt the inside of the windshield and dry the water off with my shirt, and use my arms to remove the snow from the outside. When I got to my destination, I had to shovel snow off the back to get to the door. The door handle was iced stuck and the door itself was frozen shut. When I did finally get the ice removed and the door open, the utility dolly that I paid for wasn't in the truck. Maybe there is a staffing issue, but you need to do a better job training employees and making sure your vehicles are ready for rental.

Évaluation :

5

Jarrod and his staff, DylanRose, Justin, and Talon are thorough, courteous, and very professional in their dealings. They are helpful when weather interrupts appointment times and willing to accommodate as best they can.

Évaluation :

5

The Staff (DylanRose and David) and Manager (Jarrod) are very experienced and helpful beyond what is provided by most other service industry employees. They are prompt, friendly, and go the extra mile to assist their customers. They make the stress and worry of moving more tolerable!

Évaluation :

5

Thank you for installing studded tires. But unfortunately the truck was very dirty inside and out

Évaluation :

4

Trailer that the U-Haul employee hooked up came off about 2 miles away. Was real scary, since it happened on a bridge on snowy and ice covered roads. Jarrod the manager and the guy that hooked it up were very apologetic.

Évaluation :

5

Everyone was great and everything was in good condition. Only note was that maybe next time the windshield could get ice scraped off prior to pickup. An attendant helped me out by spraying some deice spray, but it still ended up taking about 20 minutes of defrosting to get it clear enough to safely drive.

Évaluation :

1

The only worker had a line of customers. Two strolled in to "help" but went to work with the one other customer besides me. Then the first worker had to get help from both other workers to finish up the moving pod. The one worker who was going to help me ended up complaining and getting up to leave. Only to come back because who he left me with didn't know how to finish my rental contract. I spent 1 hour in there. I had waited 20 minutes only to have poor service attitude. I felt like our business didn't matter besides the male customers.

Évaluation :

5

Oil the tire hold down straps ratchets

Évaluation :

1

The FACILITY itself was awesome. Very clean and well maintained. I felt safe bringing my family there. But the STAFF, however, were trash. I've NEVER been to another business where the employees hatred for their job projects through work. I despised even calling to pay my bill because they were so downright RUDE. I rented equipment and trailers as well and will find elsewhere to do that from now on. One of the employees would close early and deny people access, refuse to take my cash and make my unit late, swear at me for demanding what I paid and scheduled for, throwing items across the lobby, or refuse to schedule a pickup because he was inconvenienced with the time. This place is POOR and I'll never recommend or return. Oh. And only the 2 managers are trained to handle cash??? What's that about!!!

Évaluation :

5

This is for the KENAI ALASKA FACILITY, it is clean and modern and looks like a space station compared the the SOLDOTNA ALASKA facility.

Évaluation :

1

Heated Customer access/loading bays were blocked the last two weeks by unused uhaul trucks , vans and caterpillar front-end loaders stored inside bays. Customers had to park outside on ice and wheel their items in and out of storage. Extremely poor business practice putting customers last.

Évaluation :

5

Both of the employees were super.

Évaluation :

5

One time I did not lock my unit correctly, the staff called to let me know. Very helpful at check out too.

Évaluation :

3

We got to the store 10 minutes before closing and they told us to use the outside key drop off because they had already counted down for the night so I better not be getting charged an extra $20 for having to do that instead of them coming to check the vehicle themselves

Évaluation :

2

No mention of only being one specific entrance after hours so I wasted two trips after work trying to access my storage. Called customer service & she was absolutely no help. I'm not sure why 10:00pm is the latest you can enter your storage? It should be 24/7 or at the very least 12:00am. Not very customer friendly in my opinion.

Évaluation :

5

Excellent customer service

Évaluation :

5

Many thanks to Corynn, former GM in Kenai now at an Anchorage U-Haul, and Jarred, current GM at Kenai U-Haul! Both provided excellent service & options to meet the needs for temporary storage of donations made to my nonprofit organization, Mrs. D’s Book Mobile, with the mission to promote literacy, engage children, and develop the love of reading by getting FREE books 📚 into the hands 🤲 and hearts ❤️ of kids, birth through teens on The Kenai Peninsula! 

Évaluation :

5

Jarrod helped me with a charge. Amazing service…. Very polite and willing to help

Évaluation :

3

I was charged an additional $70 just for mileage or about. It was a ridiculous amount for a day. They get you on charging for mileage

Évaluation :

5

Maybe offer rides to from airport. In Kenai. But not a big deal.

Évaluation :

5

Great staff. Couldn't say enough great positive thoughts about haul.

Évaluation :

3

I I was traveling the trans Alaska highway with my U-HAUL I had a flat on the dolly.when I called for help the girl had trouble finding my location. She finally did and about an hour later a man showed up with a tire . All and all it was good service.

Évaluation :

5

Happy

Évaluation :

3

Just wished I could have got reimbursed for dropping it off a day early

Évaluation :

5

My experience was excellent from the first call. The staff were very knowledgeable, friendly and helpful. I was able to get a space leased very quickly and am very happy with how clean and organized the facility is.

Évaluation :

5

Due to disorganization of trucks and a malfunction of the gas gauge, I over fueled which was unnecessary. Even with a phone conversation before my decision to over fuel, my effort was not considered not refund the difference. I decided not to continue to use the facility due to a lack of quality service and understanding.

Évaluation :

5

The gal who helped me was awesome. Very helpful.

Évaluation :

5

Great people

Évaluation :

5

Nothing! All was great. The lady that helped us was so nice and helpful. I wish we had people that nice at our mason city iowa location. It was nice having everything run so smooth with us being so far from home.

Évaluation :

5

Everytime I've used this particular facility I have been treated professionally and promptly! All the employees I've come in contact with at this facility have been awesome and wish every business could have the same type of employees! This location is lucky to have such a great team

Évaluation :

5

Nothing, one of the nicest staff, and clean uhaul locations I have used

Évaluation :

5

Quick and easy move in! 😊 Emma was very helpful!

Évaluation :

4

Can't dial locally to talk to you

Évaluation :

5

Excellent service, overall.

Évaluation :

5

Very good in Kenai!

Évaluation :

5

great staff, and picking up and drop off were a breeze.

Évaluation :

3

Check to make sure trucks are full of fuel before customer pick them up

Évaluation :

5

Corynn was top notch! Mrs. D's Book Mobile FaceBook post: THANK YOU U-Haul General Manager/Owner, Corynn Morgan, for supporting Literacy for Kids on The Kenai! Not only did U-Haul donate 30 day storage rental, but also TWO 25-packs of small boxes with handles! PLEASE stop on by and say THANK YOU when you're in the area! If you have any storage or moving needs, please go see Corynn, AND let her know Mrs. D sent you! Let's support local businesses that support local nonprofits & our community, The Kenai Peninsula! Thanks! ❤️ Mrs. D P. S. If you're interested in volunteering to assist in organizing & boxing books to be distributed FREE to Kids on The Kenai, PLEASE send me a message, email or text! I will be at my "temporary office"  U-Haul storage in Kenai several days a week, 2-8 hours at a time, for the next 30 days to sort, organize & box 3 pallets of books! ❤️ Mrs. D Mrs. D's Book Mobile https://www.facebook.com/MrsDsBookMobile?mibextid=LQQJ4d Mrs. D's Book Mobile is a nonprofit with the mission to promote literacy, engage children, and develop the love of reading by getting FREE books  into the hands 爐 and hearts ❤️ of kids, birth through teens! 

Évaluation :

1

My experience with uhaul in Kenai was very poor. Initially only 2 out of the 4 containers I ordered were delivered because the driver wasn't able to safely back another into the driveway. He told me to call when the first box was full and he would driver the next. When I called I was told that the driver goes home for the day at 3pm and I would have to wait until the next day. Nobody mentioned this earlier or I would have tried to have the box filled by 2:30. When I called, I explained that they would need to pick up one box, then deliver the next. Because the driver didn't feel comfortable backing a third into the driveway the previous day. The person that I spoke to on the phone was short with me and dismissive. She said that they would be at my house the following morning. The following day I called at 10:00 to verify that they would be picking up and delivering my boxes. I had to be moved out by Friday. I again was met by a very unhelpful woman, when I tried to explain that they would need to move one box before delivering the next, she was dismissive. Approximately 40 min later someone arrived with another container. I tried to explain to her that they might have trouble backing another into the driveway. And that I had hoped that they would pick up a full box first. She was again dismissive, she then proceeded to struggle to back the trailer into the driveway…. I watched her try for about an hour and she never actually made it into the driveway. I called the store and expressed concerns. That I was supposed to have all 4 boxes the previous day, and now we were more than half way into the next day and I still didn't have a third. I asked if someone else could come deliver the box, as the person who had been trying was struggling and obviously wasn't going to be able to get the trailer into the driveway. A little while later another woman arrived, hauled off a box and left another. I asked if I was supposed to call when I was ready for the next. She said yes. I started calling about an hour later. Nobody would answer, and the calls kept rolling over to the corporate customer service line. It was now about 2pm and they wouldn't have a driver after 3pm. When I spoke to the corporate customer service line. They provided me with the same number that I had been trying for the past hour. I explained this, and was told that was the only line they had. I asked what to do if/when they didn't answer and was told to call back. I was then promptly disconnected. At this point I was very frustrated and a full day behind schedule to be packed. I drove to the store in Kenai. There was someone at the desk, and she said that their phones were forwarded because there was only one person there. I explained that it was unfortunate that hadn't been communicated to the customer that was told to call when ready for the next box. She tried to look up my reservation and didn't seem to know what was going on. She said that the manager was out delivering a box, but gave me her cell phone number. I called and she said that she would deliver the last box shortly. When she arrived I asked if I needed to call tomorrow to have the boxed picked up. She said that she "could come back tonight, but it was her sisters' birthday so she wasn't planning on working much later." The following day the boxes were picked up as promised. I have no really way of saying this politely, the is was worst communication and customer service that I have received in a long time. I did get the impression that the manager was doing the best she could, but seemed to be the only one who had any idea what was going on. Uhaul in Kenai had some serious room for improvement.

Évaluation :

5

Employees were professional, helpful and extremely courteous to the customer….

Évaluation :

5

Thank you for an uncomplicated experience 😁

Évaluation :

2

Your information intense, invasive check-in procedures suck! Corporate overlords suck balls! It used to be that U-Haul would find the tool you need to get the job done, now you got a f****** figure it out yourself! Your people really don't give a f*** except about the corporation and the company, they don't f****** care about the consumer! I only use your s*** when I f****** have to!

Évaluation :

5

Everything was great!! The place is clean. The employees were helpful, helped with no hesitation. Definitely would rent again if needed and will recommend to others

Évaluation :

4

Everything was great except for getting the truck key from the lock box. The app didn't work properly, so I had to call customer service multiple times.

Évaluation :

5

you don't need to change a thing, all good

Évaluation :

5

Can't say enough good things about my experience. I used this facility to store some stuff while doin a renovation. Corynn and her team were very pleasant and helpful. Thanks Uhaul of Kenai!

Évaluation :

5

The ladies I dealt with were both very helpful and courteous. I couldn't have been treated any better. Sorry I didn't get both of their names but one appears on the contract I note. Both employees, one of which appeared to be the manager, were exceptional. They are a credit to u-haul! Don Tuohy contract #96801842.

Évaluation :

4

Not pro-rating the return of the uboxes was a disappointment.

Évaluation :

4

The building did not always work right. But all in all everything was great. Thanks ever so mush.

Évaluation :

5

I think this is a well ran establishment with little to no change needed.

Évaluation :

5

Best employees

Évaluation :

5

Corynn was great and very courteous.

Évaluation :

5

Very friendly and professional

Évaluation :

5

I have no suggestions for improvement as the service I received was outstanding. Keep up the high quality service.

Évaluation :

5

Corynn and her staff went above and beyond to get me my U-Boxes earlier than expected and ready to move to my house on a purpose built trailer. Every contact with U-Haul employees were professional, friendly and focused on getting the job done fast and right. Great communication and excellent service.

Évaluation :

5

Such nice helpful staff. Uhaul also had a great deal on storage after renting trailer. Worked out perfect

Évaluation :

5

Corynn took care of renting me a space while I renovate my glass studio. She was efficient, thorough, and professional. I was placing my stuff and putting my lock on in no time. The facility was spotless and I even remarked that I would love to work there. I should hope that Uhaul corporate is very proud of this location and team.

Évaluation :

5

The van was clean looked nice drove well I would recommend it to others

Évaluation :

5

Everything promised everything delivered. Merci

Évaluation :

4

Online check in didn’t work, had to come back the next morning

Évaluation :

5

Service was great

Évaluation :

5

The staff was most hepful and inviting. I appreciate their customer service!!

Évaluation :

5

Check before you rent. No refunds. I rented to pick up a tank that was too large immediately returned it- no discount or refund.

Évaluation :

5

give discount to customers for repeat business

Évaluation :

5

Great renting experience. I'll be back next year. Thank you! Tim.

Évaluation :

5

Very efficient and helpful staff

Évaluation :

5

I really liked the general manager and the lady sales clerk that helped us. They were great/friendly/knowledgeable & gave us every bit of info we needed

Évaluation :

5

Original truck I rented had a wobble to the front end at highway speeds, called manager and she stayed late to get me a replacement vehicle due to my timeline for moving. Overall great experience and I REALLY appreciated her going out of her way for me.

Évaluation :

5

Very friendly and helpful staff. Very nice facility.

Évaluation :

5

Great facility, and very professional, helpful staff. Excellent service à la clientèle. I highly recommend this Uhaul facility. Thanks for a great experience.

Évaluation :

5

Alex went above and beyond to get my hitch installed!

Évaluation :

5

Dave is a great asset to u haul.

Évaluation :

2

Facility did not have access to unlocking a truck when fob was left in running vehicle with locked doors in their parking lot. Was given a website for roadside assistance which would have cost me an additional $210. Sales person needs some HR training and have access to unlocking vehicles.

Évaluation :

4

Everything was in a timely professional setting. Merci

Évaluation :

3

training when I was there, went well

Évaluation :

5

Loved having storage there. I bought a house and no longer need it. It was worth it. Renting a Uhaul truck was so easy. Was a little expensive with the insurance but still good. Will be back if storage until is needed!

Évaluation :

5

The Kenai branch is very well run. Every time I went the office, the staff was very friendly and knowledgeable. Would totally recommend to anyone who needs self storage.

Évaluation :

5

Fast and friendly service.Thank you so much!

Évaluation :

5

The staff was knowledgeable and friendly and that’s why I chose U-Haul.

Évaluation :

5

Corynn provided us with excellent service from the time we reserved our unit to when we moved out. The facility was always clean and warm and our belongings were safe and dry. I recommend this storage facility highly.

Évaluation :

5

Great!

Évaluation :

5

The facility was clean and everyone was very friendly.

Évaluation :

5

I think the best part of any business is customer service and Alex was the best! He was very knowledgeable on all services and took the time to walk me through the storage area all while assisting others.

Évaluation :

5

Really good customer service.

Évaluation :

5

Great location very clean and easy accessible, employees well trained on customer service .

Évaluation :

5

I never moved in, but the staff was ESPECIALLY helpful!

Évaluation :

5

The staff is very pleasant to work with.

Évaluation :

5

Climate controlled storage was a must. The ability to move items from inside loading/unloading area was a added bonus, great amminity to have. Will definitely chose this facility in Kenai in the future.

Évaluation :

5

Moving to Alaska has been slow but the Uhaul facility made this move very nice. Staff was always super helpful and the storage unit was exactly what we needed and was climate controlled and clean.

Évaluation :

5

Very friendly helpful staff.

Évaluation :

1

i was billed about 5 times ad much as i should have been. Not a happy customer

Évaluation :

5

Clean, very well place, friendly staff

Évaluation :

3

Ashley was always very helpful and kind. She went above and beyond. All the other staff was helpful and kind as well except for Titus on the other hand was rude and not helpful at all.

Évaluation :

5

Very helping and understanding would definitely recommend to friends and family. Thank you for always understanding if I ever had any issues with payment have a wonderful day.

Évaluation :

5

Need to keep an eye on restroom. TP out and trash overflowing, even though that is not the main focus it is a necessary piece of the overall performance.

Évaluation :

5

Corynn was always a pleasant person to work with!

Évaluation :

1

Your office charged our card on file a day early, my card had expired and instead of trying to get ahold of us, you locked our unit and I had to call to pay with my new card and then I had to wait until they had someone over there to unlock it. And this was the day BEFORE payment was due. According to my paperwork it didn't say anything about charging early and locking it without notice. We won't be using your facility again.

Évaluation :

5

The Kenai facility is excellent. The access is super convenient and easy to move things from a trailer/truck to the unit. Even concrete surfaces makes it easy to use the complimentary carts for heavy stuff.

Évaluation :

5

Everyone was so helpful and efficient!

Évaluation :

5

Very informed staff. Very helpful. Thank you

Évaluation :

3

Didn't like the fact that we were told at short notice we were being evicted because of added storage units being built. Now we no heated place to keep our camper this winter. Thx Jon Cress 9972060046

Évaluation :

3

We are very disappointed that you have discontinued RV storage.

Évaluation :

4

Wish my inside parking spot wasn't cancelled. Also wish outside covered parking was available. Received late payment notice, with penalty after Kenai's Uhaul put my auto payment on hold while they worked on canceling my contract because of eliminating my parking space for storage units.

Évaluation :

5

Any interaction I had with people at this facility, it was always positive. They were always helpful.

Évaluation :

5

We were impressed with the security and with the helpfulness of the staff. Once when my unit was not locked properly (though it appeared to be), Ashley called us right away to let us know.

Évaluation :

4

Everything was clean and clear and in great condition. Easy to access. Employees seemed a little stressed but friendly. "Extended hours" was a bit weird, plain 24hr access would be nice. And trash cans. There were no trash cans anywhere. I even removed some trash from the "yard" place where you can donate stuff. When we swept our unit I had to take the dust pan clear to the bathroom garbage. We are finished moving and just don't need a unit anymore, but I'd utilize these again if we needed to.

Évaluation :

5

Kenai location was outstanding - new and clean. Thad was wonderful when checking us in and most helpful.

Évaluation :

5

If I need you again I will be back Thank you Annette B.

Évaluation :

5

Look forward to business in the future

Évaluation :

5

Thank you guys so much with my being late on payments. Everyone was very nice and i appreciated you guys. Thank you again.

Évaluation :

1

The manager is terrible. Denied me a handicap unit even with a placard. She disabled our cards causing us to set off alarm constantly. One woman there was nice the day we checked out but the manager terrible, rude, and mouthy.

Évaluation :

5

Excellent facility with friendly and helpful staff.

Évaluation :

5

Fast courteous help.

Évaluation :

5

Everyone I spoke with was great. Very quick and responsive.

Évaluation :

1

Loaded my security card completely wrong, then was absolutely rude for zero reason m. The girl didn't communicate that she was on the phone talking to some one in an ear piece or air pod situation so when I thought she was talking to me she said I wasn't talking to you I'm trying to figure this out if you don't want to have to go to the front desk to check in then stop. Then three days later I get a phone call saying my storage unit is past due. My response how is my second storage unit I have rented from you all gone past due when it's on the same account as my other storage unit and I'm on auto pay! Extremely frustrating!!! Honestly thinking about moving all of my things and giving some one else my business worst customer service any where that I've received.

Évaluation :

1

Rated as low as I can ,do not recommend using. In need of customer service and politeness. If customers are valued why tell them to take there RV for asking for receipt for leaving keys with them. Disputes can not be resolved with owner if she won't listen or talk to you to fix problems . It was Kenai Uhaul

Évaluation :

5

Gal that helped me at counter in Kenai was professional, respectful, friendly, acknowledged others entering or waiting and I witnessed her being very, very patient with a challenging customer while I was waiting! I'm a mental health clinician and I was incredibly inpressed with her skills!

Évaluation :

5

Merci.

Évaluation :

5

Excellent service, easy access to units, my first storage rental experience and felt like my personal goods were safely stored.

Évaluation :

5

Awesomeness

Évaluation :

5

Great service!

Évaluation :

5

I was thrilled to find this place to store my vehicle while I’m out of state.

Évaluation :

5

everyone very friendly and helpfull

Évaluation :

4

With only limited staff on hand it was a significant wait to get waited on. I tried to go back to ask some questions, after visiting and securing the two spaces I rented, and after a significant wait as another customer was being helped, I had to leave for another appointment. I found two brand new locks on the floor of my two units, after having just bought two from the staff person and wanted to figure out what to do with them. I will stop in the next trip and see what I can find out. Extremely Clean, excellent security and access. Nice job.

Évaluation :

4

It would be helpful if the staff SHOWED you how to not set off the alarm

Évaluation :

5

I'm glad I call you guys yesterday was very helpful for me

Évaluation :

3

After hours access didn't exist which was very unhelpful.

Évaluation :

5

Very nice facility

Évaluation :

5

He past away 6/3/22 Barbara Gray

Évaluation :

5

Amazing facility in Kenai Alaska. Super clean !!

Évaluation :

5

You have an amazing manager, Zina, who met my every need and answered all concerns. Staff working under her are equally efficient. Contact with Alyce and Coryenn were top notch, too! Thank you for having this facility in our town of Kenai, Alaska.

Évaluation :

5

Zina was most accommodating & took care of all my needs for storage. Other individuals included Alyce who was able to transfer size needed when a 5 x10 was not going to hold all items! Carrien has excellent phone manners ! It helps to have friendly service, eliminating additional stress!!! Merci

Évaluation :

5

For a single older lady, they made my experience convenient easy and comfortable. I appreciate the well designed facility and very happy.

Évaluation :

5

Staff was competent, knowledgeable and accommodating as well as friendly.

Évaluation :

4

Zina, was awesome to work with..

Évaluation :

5

Great place and manager were very accommodating and good to work with.

Évaluation :

5

Exc service with a big smile ! thank you 😀

Évaluation :

1

I parked 2 vehicles in October. I wanted to disconnect the batteries to prevent draining the power. Employee asked me not to, because if they had to move them it would be a problem. She also said she could run the cars periodicalIy. I called in January and asked if they could start the cars in order to keep the batteries charged. I was then told that there would be a $20 charge each time I requested this. I asked a friend to go there and put a trickle charger on the cars. Again, I was charged $20 in order to allow him to do it. When we returned in April the batteries were dead. The employee would not allow me to bring in another vehicle to jump start my cars. She said the manager says it was a liability issue. My truck was about 50 feet from a roll-up door. We could have easily brought another vehicle in to jump start my vehicles. I had to return the following day with a portable charger to start my cars. I live 45 miles from the facility, so I ended up needing 2 days to get my vehicles back. The employees I dealt with were fine, but were obligated to follow the manager's instructions. As for cleanliness, apparently there has been some construction going on inside. My vehicles and all the others around it were covered with a layer of concrete dust, which is highly abrasive.. My question to U-Haul is- If you are storing vehicles for extended periods, why not have a portable jump starter? It would be a minimal cost to provide an increased level of service.

Évaluation :

5

The gal who checked me in was awesome!!! She was so helpful and knowledgeable. Made the whole process a breeze. Merci encore!

Évaluation :

5

Zina and her staff are very friendly, helpful and very considerate!

Évaluation :

3

Staff was friendly, she did make a mistake and put my middle name in as my last name and spelt it incorrectly but I caught it when she gave me a copy of my paperwork and she corrected it. I wasn't made aware that it was a U-Box and not an actual U-Haul storage so that was disappointing to find out after paying but I will still be using it (but I'm sure other customers would appreciate clarification ahead of time). The facility was clean but a second point of access would be convenient due to the fact that I have a 1 000 pound piece of equipment to move in and it will be a pain to haul all the way across the building since the second set of doors aren't open. Overall, it was a good experience, I just wish I was aware of the fact that it wasn't a normal U-Haul storage room, the typos weren't a big deal, just added a delay to the process, mistakes happen, I didn't mind, I'm just glad I caught that. I hope you guys open the second set of doors or will at least be accommodating and let me use them on Saturday when I move this equipment in.

Évaluation :

5

I love this place.

Évaluation :

5

great staff

Évaluation :

5

Very nice and helpful staff.

Évaluation :

2

Not having 24 hour access to vehicles and closing hours of 6pm this storage facility is behind the curve of the 24hr full access Storage facilities.

Évaluation :

5

Thanks for keeping my motorhome warm all winter.

Évaluation :

5

Zina does a great job!

Évaluation :

2

I was not able to retrieve items during open hours on a weekend, which i was not aware of. I would have rented longer if it was more convenient to retrieve items.

Évaluation :

5

A great rate for indoor vehicle storage. Lowest cost I could find in the area

Évaluation :

5

The staff at this facility is very helpful and friendly. Never too busy to answer questions, pleasant and knowledgeable.

Évaluation :

5

Pleased to have access to secure warm vehicle storage at a fair monthly rate. Staff were friendly and very accommodating. Special thanks to Zina, facility manager, for "going above and beyond" by periodically starting my vehicle for me. Thanks so much!

Évaluation :

2

The employee was amazing but the fact that the whole place shuts down at 5pm makes it almost impossible to access my storage after work.

Évaluation :

2

We took over a storage from person that we bought a trailer from. . They had 3 weeks remaining in their rental agreement. By the time we were through checking in, the balance was gone. Very poor.

Évaluation :

5

Excellent!!! Very pleased. Professional yet friendly and aim to please. Good job!!