Évaluations des clients U-Haul Moving & Storage of Kenner

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Kenner

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Alisa C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel R. | Expérience générale |
Évaluation :

Thank You for being there; Daniel A. Rome, III CEO Nolaroma, Inc.

NICOLE R.
Évaluation :

Willie from pickup Friday night was beyond helpful

DANIELLE A.
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The rental experience was awesome. Keep up to good work

Lorna D.
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The are the best

Rodney W.
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Le client n'a pas laissé de commentaire.

AL S.
Évaluation :

Le client n'a pas laissé de commentaire.

LORETTA R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

Harmeet B.
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Worse service I ever have ..

SHERRI M.
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No suggestions. Workers are friendly and very helpful.

Jose C.
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Bad costumer service, they don't have the equipment that we rent and didn't help to find out a solution. I'll not recommend it to anyone else worse experience and stress full than the moved itself.

Brian L.
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Le client n'a pas laissé de commentaire.

Brock S.
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Le client n'a pas laissé de commentaire.

Tori H.
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Le client n'a pas laissé de commentaire.

Paul K.
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Nice trailer! Built and towed well.

Luis M.
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Le client n'a pas laissé de commentaire.

DARRIUS J.
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Everything was great no changes needed.

Claudell A.
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Staff was excellent, very professional and helpful.

Arthur C.
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None

Ninetta M.
Évaluation :

Seats should be adjustable (raise up or down) for ladies so we can't see over the steering wheel....... ;)

David W.
Évaluation :

First I went to the uhaul place right down the street at Williams and veterans Blvd intersection and they were supposed to rent me a 20 ft uhaul but told me I couldn't pay In cash (which was a lie) and made me go put money in the bank And come back before they would rent me the uhaul that I asked for. When I returned the same lady told me they now only had a 26 foot they could rent, I asked what happened to the one I originally asked for and they said they gave it to someone else because they didn't know I was coming back......???? They were very rude and unprofessional so I went down the street to the 2828 Marietta location and the lady that helped me there was very helpful and very nice and professional. She made a bad experience and turned it into a good experience.

Erika L.
Évaluation :

Le client n'a pas laissé de commentaire.

ARTURO M.
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Le client n'a pas laissé de commentaire.

Carolyn A.
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Le client n'a pas laissé de commentaire.

Anthony M.
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The employees at this location were helpful and friendly.

MICHAEL J.
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Le client n'a pas laissé de commentaire.

Adan T.
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Upon reviewing the fuel gauge before leaving, the gauge was incorrect. The contact stated it was was 3/4 full however it was actually less at 3/8. I let the staff know and was advised to take a picture and submit the correct gauge. I did what I was told and began my move. When I returned , I was told I was responsible for the 3/4 of fuel. When I disagreed, the representative told me no proof was submitted prior to challenge my dispute. I was responsible for $9.75 in fuel. I totally disagree with this charge!!!

Geraldlynn P. | Premières impressions |
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Employees at your location are extremely friendly and they make the details very transparent.

Dwight P.
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Staff was extremely nice, helpful and Very professional.

Arc B. | Premières impressions |
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Deanna was very friendly as well as professional. the fscilty was clean and I am very pleased with my unit.

JAZZLYN Y.
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Great customer service from office

Ivy V.
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Services was awesome

CALVIN K.
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Le client n'a pas laissé de commentaire.

Randy G.
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Great Service

Wayne S.
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In our experience you can not improve..The lady checked us in was very helpful ...The gentlemen that was there on return was awesome...You have 2 great employees and we will be back when we do this again ...Thank you very much..Everyone stay safe !!!

Terrianesia B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

louis D.
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Willie was amazing was well as the manager I don't remember her name ! They were a bright spot in a very bad week .

Nicole N.
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The person who helped me was so helpful. UHaul cancelled my reservation and he was able to get the reservation back.

jay P.
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Le client n'a pas laissé de commentaire.

DARREN K.
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Le client n'a pas laissé de commentaire.

Monique G.
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The gentlemen that checked us in- Willie was awesome, professional and knowledgeable.

Shanda D.
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Le client n'a pas laissé de commentaire.

DELISA B. | Online Move In |
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Again another excellent experience

rosina C.
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I am very impressed by the manager of the establishment and the workers they were all very courteous and available and willing to help in every way I would definitely recommend this place.

Henrietta R H. | Expérience générale |
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Ms Deanna and her staff were a pleasure to work with. They were extremely helpful and friendly. If we had to rent in this area again, we would use this facility. The only negative we found was that the "step up" at the doors and at the lift did make it a little difficult to get carts in.

Miranda J.
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Customer service was awesome! Great and knowledgeable staff. Everyone was so welcoming and willing to assist!

James R.
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Great.customer service

ARTURO M.
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I always go to this location because of the efficiency of the employees and the well maintained equipment. Thank you!

Lewis L.
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Thankful for Willie and the owner for a wonderful experience. Upon our return she gave my 8 year old son water after he expressed how hard he worked lol! She didn't have to, but she did and we are thankful to receive such kindness!

Devon C.
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Le client n'a pas laissé de commentaire.

Shanda T.
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Le client n'a pas laissé de commentaire.

Terri N.
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I have had a storage facility at this site for two and a half years. Deanna Clakely and her staff have always been very professional, helpful and friendly to me. I will always use U-Haul for my moving and storage needs and will definitely recommend U-Haul to family and friends.

Jeffery N. | Online Move In |
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Great Housekeeping

JOEL H.
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Better elevators for moving items to 2nd level storage.

BOBBIE E.
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The employees are super nice great place to rent a truck or storage. Thx

Michael D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

jose R.
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Le client n'a pas laissé de commentaire.

Jaida D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Emoni R.
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Ms.Deanna was amazing!!!! Extremely helpful and made the headache of moving A lot easier. Thank you so much!

Dain A.
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Get vans/trucks with cruise control ..

DANA W.
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Le client n'a pas laissé de commentaire.

Richard N.
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Le client n'a pas laissé de commentaire.

Michael T.
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Willie was very helpful and informative.

ERIC C.
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Le client n'a pas laissé de commentaire.

David A.
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Very friendly rep.

cat j. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Candi T.
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Keep Mr.Willie dealing to the costumers He was so nice and helpful . Thanks Mr.Willie

TIMOTHY V.
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Great customer service

ZHEN C.
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Very good customer service

MARGERY T.
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Le client n'a pas laissé de commentaire.

Paul D.
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Convenient to airport.

MATTHEW C.
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Le client n'a pas laissé de commentaire.

Zachary B.
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Le client n'a pas laissé de commentaire.

Joseph H.
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Great customer service.

ABDELSALAM A.
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The lady at the desk was very rude over the phone about me extending my U-Haul. I sent in email in before receiving her call. This occurred August 2nd between 12-4

GARY B.
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Le client n'a pas laissé de commentaire.

KENDRA C.
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Le client n'a pas laissé de commentaire.

ANTHONY M.
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Deanna and Willie were very helpful and professional. Exceptional and friendly service!

Jose R.
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Le client n'a pas laissé de commentaire.

MARIA A.
Évaluation :

Good service

BARBARA M.
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Le client n'a pas laissé de commentaire.

Jorge D.
Évaluation :

The lady that was working at the location Was extremely rude. Not really helpful and Made me feel like if I was a bother to her For renting a trailer. I also confirmed what I needed over the phone with a rep as far as for a furniture dolly and they didn't have on site. The same rude lady said that wasn't not on my order and that they never have those there. So since I didn't have time I had to go buy 2 of them at Home Depot. I will not be returning to this location and will be Reviewing this on yelp, google etc. people like her souls not be working on customer service.

Diane B. | Expérience générale |
Évaluation :

Went online to make the reservation for a 10x15x8 Got there you had none no elevator had step was told no drips. Wanted to give me a 10x10 and a 5x5. Had to go to another one u haul n it was 95.00 a month more but had everything I needed

NICHOLAS R.
Évaluation :

Great service affordable and because of uhaul my Harley is in the shop.

Theresa S.
Évaluation :

Le client n'a pas laissé de commentaire.

JARVIS L.
Évaluation :

The employees at this location interacted very well. Good conversation and seemed engaged with me as a paying customer. Customer Service is a way of life NOT just a job duty. Respectfully Submitted, Jarvis Lillie

DOMINIC L.
Évaluation :

Good.

RITA P.
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Le client n'a pas laissé de commentaire.

DEBRA D.
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Le client n'a pas laissé de commentaire.

Victoria R. | Premières impressions |
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The staff was outstanding!

scott c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ELIZABETH B.
Évaluation :

I had issues with the location services during the check in process. Location was enabled on my phone and on the app, but the website was not detecting it. It may be important to have a plan B in case the auto detect service is malfunctioning or someone doesn't understand how to enable location services on phone.

Calvin K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jasmine B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

RANDOLPH S.
Évaluation :

Simplify the the website

MARK T.
Évaluation :

They need to work on a better way of recording fuel usage. The truck I used was a little Over 1/4 tank. They said bring it back the same way so I did . I drove 50 miles and put 6 gallons in it. Figuring it got at least 10 mpg They charged me said I didn't put enough back In it.

Jesus E.
Évaluation :

I am very happy with your service

JAVIER P.
Évaluation :

NA

STEPHEN H.
Évaluation :

Ms. Deana is very kind and easy to talk to. She is willing to go the extra mile to help get me in the right truck when I need it. I've had nothing but good outcomes when dealing her store. Thanks for everything!

Janet L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bradley M.
Évaluation :

Keep doing what you're doing!

ANTHONY C.
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Le client n'a pas laissé de commentaire.

DEBRA D.
Évaluation :

Nothing, everything was smooth, easy, clean, good condition. All the workers were pleasant, kind, and friendly. That alone is a huge plus. They also followed all the rules for social distancency and cleanliness.

SHERMAN D.
Évaluation :

The location was fine (once I found it), but my overall experience was poor. My online reservation was booked at the Kenner location at Veteran's Blvd & Williams Blvd. it was not until I got dropped off (Uber) at that facility and started the contact free pickup (mobile device) that I learned the actual vehicle (pickup) was located at an entirely different facility. So I had to walk half a mile to that facility for the vehicle, which delayed my pickup to 3 pm instead of the scheduled 2pm. Then upon retrieving the vehicle I learned my “24hr” 6/26-6/27 reservation had a contract return time of 12 pm! This was a surprise to me being that I just picked it up at 3 and was scheduled for 2pm (my expected return time). So I immediately called to clear up what I assumed was a misunderstanding, which took most of the day, only to learn that it was not and the only option available was a one hr extension. I still do not understand any of the above process & none of it was a pleasant experience.

Max N.
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Le client n'a pas laissé de commentaire.

Alton N.
Évaluation :

All of the employees at this location are very helpful and respectful.

William P. | Expérience générale |
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Teh staff is fantastic!

ANITA S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ronald O.
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Le client n'a pas laissé de commentaire.

Pedro V.
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Le client n'a pas laissé de commentaire.

KEVIN L.
Évaluation :

Staff was extremely polite and professional. Based on my short experience with this location, I'd highly recommend it.

JUDY T.
Évaluation :

Very professional and efficient!

JACQUEL S.
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Le client n'a pas laissé de commentaire.

DARRYL C.
Évaluation :

Every thing was ??

Denise F. | Premières impressions |
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This is my second truck and storage rental with U-Haul. Deanna and her staff in Kenner are friendly, knowledgeable, and provide excellent service. The facilities are clean and well-maintained. Couldn't be happier. Tom

GARRY V.
Évaluation :

I had to keep the cargo van an extra day and when I callled the office they were very polite and explained everything to me. I believe the price that I paid was fair and the services they performed and the Equipment they provided to me iwas in excellent ccondition.

DANIEL P.
Évaluation :

i received excellent customer service, both when i picked up and dropped off the trailer I rented; the folks were friendly, courteous, and professional. I will definitely rent from this location again!

richard r. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kenneth C.
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Le client n'a pas laissé de commentaire.

Nathaniel S.
Évaluation :

Service was a bit slow but everything else was suitable.

Taylour R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Marion R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Nao K. | Expérience générale |
Évaluation :

I am fully satisfied with U-Haul facility and service.

Daniel C. | Premières impressions |
Évaluation :

The staff and manager was very accommodating and very helpful

Charles p. | Expérience générale |
Évaluation :

The staff are professional, friendly and always ready to help.

Marcel D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tyrone D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

keithsha w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joshua W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Lester A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KRISTIE A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Alfredia B. | Expérience générale |
Évaluation :

Ok

Kathy W. | Premières impressions |
Évaluation :

The gentleman that waited on me was very professional, he was quick and thorough. I was in and out. Completely satisfied!

Emily B. | Expérience générale |
Évaluation :

The staff was extremely rude.

J. JESUS A. | Expérience générale |
Évaluation :

Thank you guys everything were perfect

Maria P. | Expérience générale |
Évaluation :

Poor customer service...

Sherelle W. | Expérience générale |
Évaluation :

William Lee was very nice and knowledgeable about the Uhaul facility.

Paula M. | Expérience générale |
Évaluation :

The people working here were very helpful, knowledgeable and welcoming. If I ever need storage again, I will return here.

audrey k. | Expérience générale |
Évaluation :

Not the friendliest uhaul facility.

Dione P. | Expérience générale |
Évaluation :

Thank you for your service!

Susan L. | Expérience générale |
Évaluation :

Friendly staff

SAL S. | Expérience générale |
Évaluation :

At the end they added some lights and made it more lighted , 80% of my stay there it was not well-lighted. Willie was friendly, the rest of the staff had dry personalities.

CABRINIA M. | Expérience générale |
Évaluation :

Deanna is an excellent manager , I appreciate all her assistance.

Carl W. | Expérience générale |
Évaluation :

Everything was great!

Kamila O. | Expérience générale |
Évaluation :

Everyone here is amazing, communication is on point! Thank you for helping me, my family an I appreciate it

alexis w. | Expérience générale |
Évaluation :

Deanna was available and accommodating

Larenzo T. | Premières impressions |
Évaluation :

It was busy but she handled everything in a timely manner even though she was by herself and was very professional.

Marcel D. | Premières impressions |
Évaluation :

Customer service was Second to none!

Maximum A. | Expérience générale |
Évaluation :

The staff were awesome and always quick to help with any needs.

walter s. | Expérience générale |
Évaluation :

Convient, friendly and a reasonable price.

Lucy M. | Expérience générale |
Évaluation :

I feel that if you dont need the storage for a full month you shouldn't be charged for a full month

DONNA R. | Expérience générale |
Évaluation :

I was glad that i had somewhere to put my stuff and it was at a good place and low price

Lawanda H. | Premières impressions |
Évaluation :

0 stars

Katherine Y. | Expérience générale |
Évaluation :

Very clean, well-maintained. I appreciate the security of the card access. Staff is very helpful.

Brunson D. | Premières impressions |
Évaluation :

poor as Cody was out front cleaning a truck and had the radio literally on full blast. he went inside to help customers and was not thoughtful enough to lower the volume. loud noises hurt my ears

Maria Del Socorro R. | Premières impressions |
Évaluation :

Manager and staff very efficient and helpful. Will recommend.

Maria W. | Premières impressions |
Évaluation :

good

walter s. | Premières impressions |
Évaluation :

Great customer service.

Tia N. | Expérience générale |
Évaluation :

Every other staff member was helpful except the store manager Deana. She is very rude and if you have a problem with something she refuses to hear you out or what you have to say.

Renne S. | Premières impressions |
Évaluation :

Your representative was friendly helpful and did a great job

Damien G. | Premières impressions |
Évaluation :

Well run shop.

JUDITH P. | Expérience générale |
Évaluation :

Experience was good.

Robyn J. | Expérience générale |
Évaluation :

I never had a problem. Thanks

Susan W. | Expérience générale |
Évaluation :

Loved it all

Angela M. | Premières impressions |
Évaluation :

Super clean! Ms. Deanna and Kody were extremely helpful, made me feel at ease

Robert W. | Expérience générale |
Évaluation :

Occasionally had problems with the access card reader for outside units, but the problem was always resolved quickly.

GORDON W. | Expérience générale |
Évaluation :

Thanks for your professional service.

Leaudriea G. | Réservation |
Évaluation :

Good customer service and most importantly, the restroom is very clean every time I visit U-haul on Marietta Street in Kenner. Thank you !

ANITA L. | Expérience générale |
Évaluation :

Great place nice helpful stafg

Lara B. | Expérience générale |
Évaluation :

Thank you all so much for being so friendly and helpful

LORCHID T. | Expérience générale |
Évaluation :

Excellent staff and service; highly recommend. Thanks .

Acqualine M. | Expérience générale |
Évaluation :

The staff was very friendly, helpful and professional. Would recommend anyone to the Uhaul in kenner, La. Thank you very much.

JESSICA J. | Expérience générale |
Évaluation :

Great service for the 5 years I used the storage.

Vivian W. | Expérience générale |
Évaluation :

Everyone was very nice and helpful. Especially Missy and Deana. I really appreciate all their help.

Cleveland T. | Réservation |
Évaluation :

I don't know how your services are because I didn't use a storage unit from u haul when I rented the truck nor ever before that.

SHANNON R. | Expérience générale |
Évaluation :

Everything went perfectly. Excellent service.

jhiariss j. | Expérience générale |
Évaluation :

Awesome staff. The manager Deanna is the best. I’d definitely recommend this business to all my friends seeking services that They provide.

Colleen V. | Réservation |
Évaluation :

Great customer service

Sheryl P. | Réservation |
Évaluation :

They went above and beyond to help me. Ms. Debbie an outstanding and compationate person . Also took the time to bring the paperwork and a locker . The treatment made it all worth it . Thanks Sheryl

JENIA H. | Expérience générale |
Évaluation :

The staff were very helpful

Pam A. | Expérience générale |
Évaluation :

Great Service

Willy W. | Expérience générale |
Évaluation :

Great staff and facility. 5 stars

GREGORY G. | Expérience générale |
Évaluation :

Great place, rented from them for many years. Highly recommend.

Shari J. | Expérience générale |
Évaluation :

Thank for service. :))

MARLENE F. | Expérience générale |
Évaluation :

All I can say about U-Haul is that I never had a problem with anything and I would love to use them again if I ever need them thanks you all for everything

rony r. | Expérience générale |
Évaluation :

Great costumer service

Glenda Jo D. | Expérience générale |
Évaluation :

I had an overall great experience with this location. Manager was great and worked with my needs. If I ever am in need of a storage facility again I'd definitely consider this place.

Carolyn B. | Expérience générale |
Évaluation :

This team was great from the beginning to the end.

Leslie W. | Expérience générale |
Évaluation :

The elevator in the B Building was broken while attempting to move out. I notified the office staff and Manager but never got a call back. Otherwise clean and maintained & would have given *****.

Non reviews have been submitted for this location.

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