Very helpful, a pleasure doing business with you.
mary a | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Keweenaw National Park
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Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We had ordered a 10 x 20 unit. For some reason we were given two 10 x 10 units with a very inconvenient door to have to go in and then a hallway to go down to get to the units. We contacted U-Haul stating that this was going to be next to impossible to get through the door with all of our furniture, stove, refrigerator, washer dryer, dishwasher, and they immediately stated they were sorry for the inconvenience AND they gave us a 10 x 20 unit accessible by the road for moving our six bedroom home into as well as stated they would give us one month free storage for the inconvenience. This was very professional and thoughtful! We've recently had a fire and needed the storage unit. Thank you so much!
Cassie H | Déménagement en ligneThe local representative was excellent to work with.
JIM F | Expérience généraleThanks again! Appreciate your customer service 👍
Kerri c | Expérience généraleCould not have been easier!
shirley k | Premières impressionsThank you Everyone at Atlantic Mine store! You always take great care with my rentals. Grateful!
Kerri c | Premières impressionsFrom first call to secure a unit until I closed my account. Very friendly and very helpful.
Lori S | Expérience généraleJoleena is fantastic. Extremely helpful. Had me all set up with a storage unit in 5 minutes. Building spotless well maintained. Dolly cart to move my stuff from car into unit.
Julie D | Premières impressionsEmployees and GM were very helpful and friendly.
Michael H | Expérience généraleCannot say it is well lit because there is no electrical in the sheds. A negative comment would be the rent kept increasing especially after U-haul took over from Kevin's storage. This contributed to one of reasons I decided to leave and there were a couple times we had to call because the doors were packed with snow in front and could not get in but they did resolve issue. Overall we made good use of the shed for the many years we rented.
FRANK Y | Expérience généraleThanks
rod c | Premières impressionsEasy fast and simple. Great customer service!!
jennifer p | Premières impressionsAll things considered, a very straightforward process.
Michael H | Déménagement en ligneBut I was moved out in the middle of April not June, probably be back in the winter
mary d | Expérience généraleThank you LeeAnn! you were very helpful during a very stressful move. I felt like you had my back. Much appreciated, once again.
Kerri c | Premières impressionsManager was very good,but still waiting for someone to open the door it's like frozen or jampup didn't get inside the unit yet to put my car init
mary d | Premières impressionsOnly recommendation is better snow removal, plowing leaves large amount of snow in front of doorway to storage units where the plow could not reach.
Joseph O | Expérience généraleLeiann was great. answered all of my questions and was a big help.
lisa h | Expérience généraleI’ve heard it was because the plow person was sick (or hunting, maybe!) but I wasn’t able to access the unit, as the site hasn’t been plowed.
Nicholas S | Premières impressionsThe storage was secure, but not well lit.
tina k | Expérience généraleGood team and customer service. Thanks
Michael W | Expérience généraleThanks, all went well.
Peter H | Expérience généraleI had an issue with mice in my unit. They did a lot of damage and made everything filthy, which I cleaned and salvaged as much as I could. I asked for a deal to be replaced below the door because ours was torn and damaged (before we rented the unit). I was told no. They did come out and spray the floor below the door and set traps and that seemed to do the trick but one couldn't be sure due to the enormous amount of mouse poop everywhere. I wouldn't recommend to a friend because if I was needing a storage unit I would not rent there myself again- id rather rent where they keep closer tabs and better preventive measures on the units. Units not lit inside or out. Well accessible at all hours. Hit or miss whether it was plowed well enough to access during winter. Every time I went there in the winter I had to shovel my door out to open it because the plow would pack a berm up inside the door cavity. The plow can't get any closer to the door but a good service by the manager and employees would be to shovel them out occasionally! Go the extra mile, don't just do the minimum expected to earn a buck. That's not what creates return business.
Loretta H | Expérience généraleThe only problem I had was when I called to cancel and a man told me that I had to go to the U-Haul office to cancel, which was not true..I called back and cancelled over the phone with a very nice woman..
Kathy W | Expérience généraleAucun
Bryan T | Expérience généraleTeam Member Jolena was very helpful
Able H | Premières impressionsExcellent experience with the assistance of Leeann & Tyler at the Atlantic mine, mi office I will always contact them for future needs Thank you !
Tiffany P | Déménagement en ligneTyler went out of his way to come up to Calumet location and help me when I couldn't get door up. Super nice service. I love your staff and my unit was dry. Thank you and I will be a returning customer in the future.
Kerri c | Expérience généraleNo problems
Kenneth B | Premières impressionsJolena was so friendly and great to deal with, the guys in the office were also friendly when I would go pay my bill. Thank you Glad the problem was resolved regarding our exit date and key mystery.
Roberta S | Expérience généraleI would only recommend this place because it is conveniently close to my house. The online bill pay system was a mess, which resulted in us getting at least two late fees when we paid already, but the system failed to register it. Calling about it got us no help. We also got a call saying a snowplow damaged our unit. We raced over to check and nothing. I finally reached someone at UHaul and they said it was a mistake-different unit. Just not the best service.
James R | Expérience généraleOverall wonderful experience.. would recommend to everyone.
sheala l | Expérience généraleWonder staff, went above and beyond in helping us. Very professional.. kind and courteous. Je les recommanderais à n'importe qui. Customer service was excellent.
sheala l | Premières impressionsTyler was the best and very helpful, going out of his way to meet me on site and help me get moved into another unit, when we realized the first unit wouldn't suit my needs.. Luke was also very helpful over the phone, very courteous.
Kerri c | Premières impressionsOur unit was leaking from the ceiling. Didnt take care of it in a timely manner. They asked us to put a tarp on our items!
Jacky M | Expérience généraleThe unit was easy to rent, largely thanks to the help of friendly staff. The online app made it easy to remember and make monthly payments. The facility was always clean, lit up, and plowed out; so safe access was never an issue at any time of the year. A big thank you to all the folks that work for U-Haul at Keweenaw National Park.
walter w | Expérience généraleThe Uhaul people are very easy to work with. One time a payment didn't go through for some reason. They didn't charge me a late fee, just took care of it no hassles!
Arnold K | Expérience généraleThe storage space did get water inside. Some of my boxes and other items were damp.
malissa s | Expérience généraleThere is a large mud puddle in front of the access door which made loading and unloading difficult.
JOSEPH A | Expérience généraleVery unhappy that rates change in the middle if winter in the UP where the banks are over five feet deep. Not fair to charge more when you're stuck and really not able to move stuff
Janet J | Expérience généraleOverall, everything was as we expected for a storage unit.
Deborah F | Expérience généraleOUR UNIT WAS FLOODED WHICH CAUSED DAMAGE TO MANY ITEMS STORED AND MANY WERE RUINED$$$$$ WE HAD TO SWEEP THE UNIT OUT BEFORE WE COULD MOVED STUFF IN.
Duane B | Expérience généraleJe la recommande fortement.
jezzle t | Expérience généraleMerci.
Gary L | Expérience généraleThank you it was a good experience
Claudia S | Expérience généraleI got a little moisture in my unit from heavy rains - other than that i was happy Thank you
Donald M | Expérience généraleYup.
PETER K | Expérience généraleAll was great, just wish it was cheaper.
Alice K | Expérience généraleI found the staff very helpful with any need I have. keep up the great work
John C | Expérience généraleGreat Service
Aspirus K | Expérience générale