Évaluations des clients U-Haul Moving & Storage of Kingston

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Kingston

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

victoria D. le

Évaluation :

Le client n'a pas laissé de commentaire.

arnita W. le

Évaluation :

The associate was rude

Todd W. le

Évaluation :

The manager or counter person (not sure which) who served me was polite, knowledgeable and professional. Unfortunately, the open trailer was full of snow and it was snowed in where it sat, so he shoveled it out and I shoveled the snow out of it while he hooked it up. (my choice just to help things move along). I think the location was understaffed, but he was great even under pressure! The trailer was well maintained, just full of snow,

Rudy V. le

Évaluation :

Have the gas tank filled when one picks up their truck. My truck had less then 1/4 tank ! I believe the gas gage was not working well when I put gas in the gage never showed fuller tank!

Margaret W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Timothy K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary M. le

Évaluation :

I loved the truck! Got the job done!

Richard D. le

Évaluation :

Le client n'a pas laissé de commentaire.

thomas B. le

Évaluation :

My name is Thomas Benn not Bend....I was very pleased with the rental truck...I was really in a optimistic renting a truck from there Cause I didn't get the truck I needed 5 years ago but this time I was pleased with the results

Alexander L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Henry G. le

Évaluation :

The service was excellent. Even though there was a line of 4 people waiting the returns went quickly.

LEE D. le

Évaluation :

It would have been good to know not only the height of the box, but the height including it's trailer. Had to re-think placement because the spot I wanted it in did not have enough clearance. The guy delivering did give it several valiant tries before we had to go to plan B, and did so with good humor.

Jake M. le

Évaluation :

The guy who helped me was super nice and very helpful. The man deserves more money.

MAI M. le

Évaluation :

Container never arrived at the scheduled time and no one called me. Customer service had trouble finding my account to track down the box. When it eventually arrived it was broken (the bit that the lock attaches to), so I got a repair scheduled. On the back end it was not picked up at the scheduled time, and I was charged for an extra month that I didn't schedule. Everyone was friendly and helped me work it out, and I did get refunded for the extra month. But, it seemed unclear whether this is just typical service? (No one ever exactly acknowledged that there was a problem / apologized for the inconvenience), which left me wondering if this is just par for the course?

Nissa M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Keith C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gulce A. le

Évaluation :

Great service. I was in and out.

Steven M. le

Évaluation :

The Kingston staff was efficient and helpful AF. I would highly recommend this location.

james N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dixie C. le

Évaluation :

Customer rep were pleasant and helpful. Had me in and out in less than 5 min. Why one rang me out the other made sure the truck was cleaned and ready to be use. Overall great customer service

Rachel E. le

Évaluation :

The staff was pleasant and professional. This was a fabulous and easy transaction.

CARL M. le

Évaluation :

Staff was very quick and efficient both at pick up and return. Excellent!

Michael B. le

Évaluation :

Le client n'a pas laissé de commentaire.

richard A. le

Évaluation :

Le client n'a pas laissé de commentaire.

steven S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carl M. le

Évaluation :

Expedite rental . I had a 45 minute wait at pick up with only one person ahead of me. The drop off was perfect , finished very quickly

nancy l. le

Évaluation :

Thanks u haul for good service when I needed it

Aristotle M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven O. le

Évaluation :

Excellent staff. Really fast dropoff.

Heather H. le

Évaluation :

Le client n'a pas laissé de commentaire.

David W. le

Évaluation :

One of the front lights was out on the truck, and I only found out at night.

Alphonse S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard N. le

Évaluation :

Upon return, the staff thought it more important to leaf blow parking lot then to have another customer move their car from the truck return lane.

casey S. le

Évaluation :

I had to clean windshield inside and out . Had Windex and toweling in my own vehicle . Otherwise van was clean .

Dennis C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edgar H. le

Évaluation :

We were told to pick up in Saugerties and then had to go further away to Kingston which added on extra miles we shouldn't of have had to pay. We wanted anywhere between Catskill and Schenectady, so Saugerties was already out of the way, then to make it Kingston, it wasn't fair, but we needed the truck that day which was promised to us! Thank You for the service anyway!

grace v. le

Évaluation :

Really awesome and helpful service. Kind and courteous staff, who listen to your situation and help you in every way they can. Highly recommend this location. Thank you for your help!

Gary C. le

Évaluation :

The company was very accomodating

joe y. le

Évaluation :

Met my expectations very well

Lea C. le

Évaluation :

Thanks

Holly W. le

Évaluation :

Awesome experience all the way around. Everyone was very helpful, and exceeded my expectations. Thank you!

joe y. le

Évaluation :

Excellent service in every way. Equipment worked perfectly. Storage unit was clean and in good location. Personnel professional, efficient, and pleasurable to work with.

William W. le

Évaluation :

Had trouble resolving the issue of having the pods picked up after they were unloaded. Several phone calls were made with no call backs. Eventually the issue was resolved once the manager got involve

Colleen R. le

Évaluation :

There were mouse droppings in the unit.I was told "the alarm may go off when you open the door, just ignore that." No security. When I said I was checking out I was asked "so what do you want then?"

Jodi Y. le

Évaluation :

In store was great

Shannon M. le

Évaluation :

The staff is excellent. All employees I worked with were friendly, polite, efficient and helpful. I needed storage and help changing a rental truck in a pinch and they helped so seamlessly.

margaret d. le

Évaluation :

I asked one of the employees to have the manager call me in regards to my concerns that the door to get access to my unit was always jamming. Never received a call the gate was NEVER open on time

Nicholas M. le

Évaluation :

When the lock we purchased did not work it was addressed to keep our belongings safe however we requested a refund and were not given one nor were credited for the inconvenience of not having access.