Customer Reviews for U-Haul Moving & Storage of Kingston

2 908 évaluations

848 Ulster Ave   Kingston, NY 12401
(S Rhine Cliff Bridge)

(845) 339-5512

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(845) 339-5512

848 Ulster Ave
Kingston, NY 12401
(S Rhine Cliff Bridge)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAELKEVIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAMJOHN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLORIA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maribel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena B. 
Évaluation :
5

Very helpful and timely. Reasonable price and great service.

RUBIN L. 
Évaluation :
5

Vincent Walker managing this location is exceptional. Beyond the call of duty. Polite, efficient, and helpful and very knowledgeable in making sure the trailer was properly hitched and secure.

HEINRICH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIRKALLEN N. 
Évaluation :
4

Drop off super easy.

Paul F. 
Évaluation :
2

actually have a full tank instead of just touching the line and tricking customers into overfilling on gas. and sweep the truck before it goes out, mine was very dirty.

melissa W. 
Évaluation :
4

Site is understaffed.

Susan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stuart M. 
Évaluation :
5

Nothing both pick up and drop off was wonderful as always. I do want to add that my drop off was with a new employee, who clearly has a disability, but he was WONDERFUL. I am so happy to know first off that you were willing to hire someone with a semi physical disability, but certainly mentally capable. Thank you. I am a Christian, I give and to see this man working as opposed to sucking of the system filled my heart with joy. It is much harder for him than all of us who take so much for granted, but he provided the same customer service, perhaps even kinder and more sincere, than others at the location. Honestly, they've all been remarkable except 1 and I complained. I've seen your manager out mowing the lawn. You have a great staff there. Give them all raise.. I rent cars, trucks.. I rent. Ulster Ave UHaul is WONDERFUL, consistently.

Jen G. 
Évaluation :
5

Personal to remail helpful andpolite

FRANKCLEMENT II T. 
Évaluation :
3

The actually storage units have seen better days

jennifer m.  |  Expérience générale 
Évaluation :
1

Broken leaf spring in trailor. Started loading and the body sat on the tires. On hold for over 1,5 hours with road side assistance and no answer at local store. Payed the movers to tow it back - move delayed and movers unable to complete. Unacceptable- accident would have happened . Corporate needs to contact me.

KIMBERLY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN III E. 
Évaluation :
5

I would like to give some good feedback for Alan Smith at this location. It was looking like I wasn't going to be able to get a truck for my specific needs, and he worked with the schedule to make sure that I was squeezed into the hours for what I needed for a very complicated day of moving equipment. I am grateful that he was willing to work with me to get my needs met. Thank you very much Allan.

MADISON R. 
Évaluation :
1

- Agent was not welcoming at all. Pretty rude. - I called a day before to make sure they had truck + trailer + blankets + dolly. Which they confirmed. When I arrived, they said no blankets ... after insisting, they finally gave me a few blankets. - They charged me for the dolly. But they forgot to put it in the truck !

Thomas L. 
Évaluation :
5

Very helpful! Thanks guys!

LYNN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

These people in the Kingston NY facility are absolutely FANTASTIC in many ways. In every way really. I love renting from this location! 5 stars!

Mark R. 
Évaluation :
4

Only disappointment was they did not have the size truck I reserved. They did discount what I did rent. I also realize some things are beyond their control (when vehicles get returned).

WILLISJAMES JR C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marc F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison S.  |  Expérience générale 
Évaluation :
2

We reserved and paid for two dollys, a handtruck and 12 blankets, and the location didn't have ANY when we arrived for pickup. This really messed up our move. Also the truck smelled TERRIBLE, like poop.

GREGSONN P. 
Évaluation :
1

First van offered was out of alignment and dangerous to drive. When we mentioned this the staff would not Brlieve us. We were then overcharged by at least 50 miles and told it was impossible this was a mistake when we required about this. Awful experience. Will not use Uhaul again and will warn people against using them

IANMICHAEL C. 
Évaluation :
1

We first arrived on Wednesday and the truck they tried to give us had a broken mirror. They sent us to another location that was closed. We made a new reservation and when we picked up the truck the headlight was out.

JULIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
5

Nothing! When I returned the truck a young man named Angel was there and was so helpful and kind. Great job.

Margaret W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERSETH R. 
Évaluation :
5

I had made a van reservation at the Saugereties location for 9AM when I showed up I was told they didnt have a vehicle. Luckily this Kingston location had one.

ROBERTSANTO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTJOSEPH K. 
Évaluation :
1

After a detailed phone reservation conversation about reserving a storage space, when I arrived at the facility they gave me the wrong size which I could not use. I had to scramble,in a strange town, to find another unit.

Shelley S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESBRIGHAM C. 
Évaluation :
3

Gas & mileage was inaccurate Said full tank got in 3/4. Mileage was off by a lot. Truck smelled of smoke. Found cigarettes in it. Drivers window had 2 settings ALL THE WAY up or down (can't have anything in between) A/C didn't work !! No windshield washer fluid (again!! Do they even know what that stuff is? Or how to fill it?? Kinda sick of doing it for them) Jack was incomplete cause me to drive well off path and buy a jack. 🤬 This is the 3rd (THIRD!.!.!) truck I've rented in the last 2 months and by far the absolute worst

PATRICIAR D. 
Évaluation :
2

Was Overcharged by one day on rental despite returning within agreed timeframe. No support for EZ Pass (misinformed by U-Haul staff about legality of transferring transponder from passenger vehicle). U-Haul app crashes on my phone but demands input of info constantly, requiring me to call understaffed phone number (13 minute hold time). I could go on, but you could do better. Penske is more than worth the extra $$$.

Alexander K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORYM G. 
Évaluation :
3

5X8 trailer was clean, but door cable was off its spool and starting to tangle with the spring. I was unable to close it after loading it maybe â…" full, so I had to move most of the smaller items to the car interrior, and cable tie/ratchet strap the rest.

Mitchell B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles A. 
Évaluation :
5

Wonderful staff. So helpful and friendly. Merci.

VICTORIAM B. 
Évaluation :
5

These guys bent over backwards to give me a positive customer experience, after a dealership down the road screwed up. Every single one of the staff people working at this location was nice, friendly, and patient in dealing with all of the clients there. They are super awesome! I would HIGHLY recommend this U-Haul location! 😀

JOHNA C. 
Évaluation :
4

Very nice!

Norma M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINAMARGARE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLELYNDSAY D. 
Évaluation :
4

The truck I rented broke down so I can't rate the vehicle as well-maintained. The experience with roadside assistance was the real disaster.

PAULSTEWART G. 
Évaluation :
3

Mobile Return didn't work

Catherine L. 
Évaluation :
5

Very friendly. Unhooked everything for me and we were off yet again. Would recommend this location or use myself in the future.

Brian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew U. 
Évaluation :
5

Angel who was working at the time we moved into the storage facility was very helpful. Thanks to him it was a good experience, after several days of travel and moving it was nice to end with a helpful person at UHaul.

Laura M.  |  Premières impressions 
Évaluation :
5

The mobile app would not accept any photo from my android phone when returning the truck after hours. We had to call to return it the next morning. I tried to uninstall and reinstall the app with no change. I also had to get my own lock for the rear door since I didn't get a key for the padlock chained to the back. Other than that it went smooth.

Daniel T. 
Évaluation :
1

I parked my truck in one of the parking spots and walked my key inside. The assistant inside told me to bring my truck up front and leave my key inside the truck. When I left the truck I instinctively locked the door and my keys in the car. When I went inside the people were extremely unhelpful saying “You're going to have to find someone to fix that” and offering no assistance whatsoever. After speaking with AAA and learning they don't service uHaul I noticed the uHaul roadside assistance on the back of the truck. After waiting for half an hour on hold I went inside to talk to the assistant again and he recommended calling the police who came within 5 minutes and let me in. I'm appalled by the service I received at the store today. I waited for an hour trying to figure this situation out without any help from the assistants inside. It was as if they didn't even care about the predicament I was in. I'm surprised this is not a more regular occurrence with this protocol of leaving the keys in the truck. It was an honest and silly mistake on my part and it's happened to all of us at some point or another but I would expect the workers to offer some help when a situation like this arises.

Andrew C. 
Évaluation :
3

System works really well. Le personnel était amical et serviable.

LEE H. 
Évaluation :
5

Talking to scheduling was a nightmare! I'd go directly to the U-Haul store and talk directly through them. Angel was great. He found me the truck I asked for. He was polite and friendly!

SALLYB L. 
Évaluation :
3

Service above average Storage unit facility below average

laura b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEYJ G. 
Évaluation :
5

Everyone in the Kingston U-hal are all amazing group of people, they always helped me when I need it and they always made me feel welcome in the store. And I would us them again for my rental. Thank you all so very much.

NOREEN K.  |  Expérience générale 
Évaluation :
5

Alan is an incredible employee! I hope he is well rewarded bu UHaul. He makes every transaction smooth and effortless. He is patient, efficient, responsible and a pleasure to deal with! Thank you, Alan, and UHaul! Pamela Morin Customer for over 40 years and owner of a 10' UHaul box truck also!!

PAMELAJEAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WARRENTHOMAS JR F. 
Évaluation :
4

I had a reservation, I called to make sure everything would go smooth, well it didnt, I originally was picking up at Roosters, they didnt have the truck I needed, then u haul set it up in Poughkeepsie, that wasn't any good, finally I was able to get it in Kingston, but the truck was old, I used about 100,00 $ in gas, the truck didnt have any power to it, had to pay more money to cross bridge now, This truck ended up costing me a lot more money ?? Is there anything you can do to give me a credit or some sort of a refund towards it ?? thank you Paul Rizzi

PAUL R. 
Évaluation :
1

Reserved trailer was not available at time of pickup, requiring that I wait for correct trailer to be located and delivered. Sadly this is not the first time that we have received really poor service at U Haul locations. Our drop off experience was even worse!

RALPH M. 
Évaluation :
1

The original vehicle assigned to me on the 24/7 check in app was not in the lot. I was then prompted with a key code for a box on site and was given access to keys for a vehicle that was not my reservation. It turns out, that vehicle was not checked in so there was co fusion for the site upon check in about why I had the vehicle. Before I took the van, I called 24/7 check in assistance and explained my situation. After checking with their supervisor, Tiffany told me it was OK to take the vehicle at this time and that a note/email would be sent to the Uhaul location. When I returned later that morning, the site had no record of the note/email and I had to explain how I got the keys to the vehicle I took. I examined what happened to the man at the desk. He was incredibly annoyed and uninterested in my experience. It was all figured out but the check in process of my uhaul experience for this rental was terrible. I have been renting from uhaul twice a week for a mo th bow and half the times the checking in process had been abysmal.

BLAKE ALEXANDER H. 
Évaluation :
3

The interior was disgustingly unclean and during covid no less. At least the gas wasn't rigged this time though. The person who checked me in was great and if the van had been clean on the inside I would have given excellent rating.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNAJEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINLEE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janet E. 
Évaluation :
5

EVERYTHING WAS JST FINE. THE SERVICE STAFF WAS TERRIFIC. THANK YOU.

Louis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justina W. 
Évaluation :
5

This was my 2nd time. In 1 week I ordered a truck from this location. Very friendly and professional staff. I think that's one of the reason they do such a high volume of business.

Ellen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIAN G. 
Évaluation :
5

Very pleasant staff, as always . Been going there for years. No complaints!

INDIAVERONICA S. 
Évaluation :
4

Make the process of requesting help on the road for repairs much much simpler and actually had people actually answer the phone quickly so people aren't frustrated while driving on the road with a broken vehicle or flat tire etc etc this part of my U-Haul experience was the singularly most dis satisfying and upsetting portion of my rental the staff at the local shop was fine but the system you've got is very messy slow you're responding not responsive and difficult to use I suggest you revamp

William L. 
Évaluation :
5

Angel Peralta helped me check in the vehicle and he was extraordinarily helpful and easy to work with. Thank you, Angel Peralta!

AMYB Z. 
Évaluation :
3

Gate was never locked, fence is broken in several areas and anyone could get into the facility at any time. Staff is super friendly and helpful and with the pandemic storage units have been hard to come by. Uhaul did the job. I bought a house and no longer need to unit. Merci!

monica r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick O. 
Évaluation :
4

The tire pressures were low and triggered dash warnings. The staff was awesome and helped immediately. The situation was resolved and did not recur. I just don't know why it happened.

Paul H. 
Évaluation :
5

S.O.

JOHN M. 
Évaluation :
4

Very patient and professional staff.

ELLEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
4

Due to a last minute problem with the truck we were supposed to get, we ended up with a different one then planned. The truck we received was dirty in the back, and had only 1/4 of a tank of gas. When we returned the truck and explained this we received a bit of an attitude from the female employee. While we waited for the owner to finish a phone call he soon realized we were given a different truck then we were supposed to get. He ended up giving us a discount for the gas and cleaning. A good laugh was had by all once everything was explained. This owner knows how to take care of his customers and I would recommend this location to everyone. Thank you for making our move that much easier!

KATHLEENI R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Expérience générale 
Évaluation :
5

The staff are friendly and very accommodating. I have nothing but great things to say about them and will happily recommend this location! I am very happy!

KELLYA C. 
Évaluation :
5

Finally got some new stuff!

Mark C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
3

Tried to call the location for a detail of rental just before noon, was told it would be 45 minutes before someone would answer, waited 25 minutes and gave up. Had to change to a different trailer due to that detail upon arriving which meant redoing the entire process.

MAURICEE JR H. 
Évaluation :
4

Great service. Polite, friendly and efficient.

Benjamin F. 
Évaluation :
5

Tough to improve on this. Crew was courteous and efficient. Totally positive experience. Merci.

Thomas M. 
Évaluation :
5

Thank you! The whole process couldn't be easier from online reservation to pick-up to return. This was my first time renting a U-Haul and everything went very smoothly. I was very pleased.

Gary Z. 
Évaluation :
5

As we pulled up the employee came right out to the vehicle we were in and out within 5 minutes!

DENNIS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOBYJ B. 
Évaluation :
5

The truck had an exhaust problem and roared at highway speed.

BRUCERICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Angel had me on my way in under 5 minutes!

Grant M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QIWANNAL H. 
Évaluation :
5

Everything was smooth from top to bottom. Very helpful. Very friendly. Terrific and convenient location.

FRANK C.  |  Premières impressions 
Évaluation :
5

The entire staff is great! Great checkin and out, get trucks and vans. Its smooth all the way!

Catherine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIELLER S. 
Évaluation :
4

Little play in stering but ok

Joseph B. 
Évaluation :
5

Excellent experience! Great staff! Clean and safe facility! Merci.

Gayle O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F.  |  Premières impressions 
Évaluation :
2

This facility had one large unit available according to their online inventory, I reserved it, and i paid for it upon arrival. Though there were only two free units left on the lot, the one I had reserved had mountains of garbage in it that had not yet been cleaned out, rendering moving in impossible. I did not move in to a uhaul storage facility, and am unlikely to try again. The staff arranged a storage unit reservation at another facility and that is the most I can say for my experience at Uhaul's storage facilities.

Christina K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jen G.  |  Premières impressions 
Évaluation :
1

Had a storage reservation for destination point and drop off point after my drive from Florida with a. 4x8 trailer. You didn't hold my reservation and had no space available. I was told that's a problem between your office and customer service who takes the reservation. No. That's a problem for your customers.

John R.  |  Premières impressions 
Évaluation :
4

Hard to get through over the phone

LYDIA M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kylie J.  |  Premières impressions 
Évaluation :
5

Amanda, from the Ulster Ave. Store NY., what a great hire! Very thorough, I even rented a short duration 10x25 unit on your premises. It was great being able to rent and store, not going elsewhere to return the truck. Very positive experience, Be safe and well Thank you Art

arthur s.  |  Premières impressions 
Évaluation :
5

The staff is consistently the same and always friendly, polite and happy. I have used them for years for van and truck rentals and now storage. Best facility I have ever utilized and I have had storage consistently for 10 years.

Jen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniella J.  |  Expérience générale 
Évaluation :
5

Storage facility roadways extremely icy and hazardous. Needs salting.

Jen G.  |  Premières impressions 
Évaluation :
4

Angel cleaned out the truck I rented. I had forgotten my EZ pass. He was extremely cordial and put it aside for me. Thank you Angel!!!

Paul N.  |  Expérience générale 
Évaluation :
1

Was not told till end of registration that I could not store my car. The paper work was reversed. But following Tuesday I received a late notice for my rental unit. Since the call to the facility was differed to a call center and I waited 40 minutes on two different occasions to no avail. I replied to the late email that I did not have any rental with U- haul Final received phone call from Kingston facility asking me if I had a storage unit at the Kingston location. I replied no I did not.

robert d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atoya W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniella J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vincent m.  |  Premières impressions 
Évaluation :
5

Awesome experience all the way around. Everyone was very helpful, and exceeded my expectations. Merci.

Holly W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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