Could smell that the 2 workers there in the back were vaping. They were in the employees only area every time we went in and would take a minute to come out and it reeked of the shell behind the door.STEPHENMEHDI H.
Customer Reviews for U-Haul Moving & Storage of Kingston
Pour nous contacter
Kingston, NY 12401
(S Rhine Cliff Bridge)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I rent a lot from this place and never had a problem before till today tried to check in the van before they were open but was getting no where so a worker and told them that I could get the van to check in and he told me not worry they would do it I told them I didnt want to get charged another rental fee because they had to check it in and said I wouldn't because he could see it was back before it was due and they opened.But when I called I was charged for something and they said it was because I brought the van back with not the right amount of gas and thats not true I brought it back with a full tank of gas now I have to wait for a manager to put the 20 $bank on my card for the gas charge.I hope they do it before they bill me for the whole thing because of not they are going to make my checking account short and ill get charged by my bank which is not fair to me its not my mess up its there's and bow I have to worry because they messed up.DANIELLER S.
Very pleasant customer service experience in the store was appreciated during this stressful move day.Carla M.
Everything and everyone just perfect. Thank you!HOWARDP B.
I was charged for after hours check in when i was not given a link to check the truck back in. Rate uhaul 1 out of 100.Kirk L.
Excellent service, 10/10 highly recommend!STEVENA T.
Le client n'a pas laissé de commentaire.Robert M.
They were great. Two women helped me hitch it up and deal with some issues. They were very polite and attentive and professional. When I returned it a nice gentleman unhooked it for us and lifted it off our hitch. Overall all three employees that dealt with Sunday were amazing and I appreciate their kindness.WENDYS C.
Ripped offPaul A.
Le client n'a pas laissé de commentaire.Melvin S.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Sarah P.
Le client n'a pas laissé de commentaire.Laura B. | Premières impressions
A little more friendly attitudeJOSEPHA H.
Le client n'a pas laissé de commentaire.Michael P. | Expérience générale
I was given a truck with the engine light on and told it was fine to drive 2500 miles. Then I took it to my mechanic to look over and I was told no way. I called corporate and explained my situation I was told by them as well that it was unsafe to rent this truck. I was given a new truck (against Allen's desires) it was per corporates decision. Then my next issue was charges on my CC that were not discussed with me before charging so I had no idea what they were. I also called to speak with someone regarding returning the truck and NEVER received a call back from GM Nathan as I was told I would...instead I incurred a charge on my CC. This whole rental experience was horrible and I will not be using Uhaul next month for my final move or ever. I also have no intentions of recommending them to family and friends that are planning moves in the near future. Happy to be done with this horrible experience.MELISSA V.
I have been in the process of moving locally and have used Kingston, NY UHaul on Ulster Avenue for 6 separate days. Every employee is polite, patient and they appear to work together well as a team. I cannot thank Alan enough for his great service and that of his staff. It has made the high stress of moving so much better and far more manageable. Thank you Alan and UHaul Team!KATHLEENMARIE G.
Le client n'a pas laissé de commentaire.LILLIANA A.
The gentleman in Weymouth was amazing upon my delivery- A total asset to your organization!JAMESRALPH H.
Everything was greatMario R.
Not a thing!!PAULTHOMAS T.
Very helpful and professional staff.BRIANC C.
Only complaint was the fuel tank was very close to empty so needed to stop immediately for gas.Herbert V.
Had problem with self check in sales personnel very happy to help me.DONALDSTEVEN G.
Le client n'a pas laissé de commentaire.CRAIGA R.
Give customer a call when work is complete. Got tired of waiting for phone call. Went to location to find work had completed for who knows how longPat B.
Le client n'a pas laissé de commentaire.Brian C.
Trailer was Oil covered! Safety chains were black with an oily greasy film. Trailer tongue and all leading edges were also filthy!THOMAS H.
Le client n'a pas laissé de commentaire.Clay H. | Expérience générale
Le client n'a pas laissé de commentaire.Jake E.
I've used this location for years and highly recommend them. Always friendly, trucks cleans, pickup is easy and after hours return is available. More parking, but I know that's tough with this location.JAMESK B.
All good!ROBERTD S.
Le client n'a pas laissé de commentaire.TRACYL V.
One-way access to unit requires either backing in or turning around in a small area. Unit was excellent and service above what was expected.joseph y. | Expérience générale
Have to send stuff to right email so you can return truck instead of call 1 800 number and then have to wait a whole another day for them to get back to youRandy W.
The truck return signage was a little confusing because our online checkout process made it seem like it should be parked in a space rather than the â€œreturnâ€ area of the store. We went inside to ask the associate, and she took the key so it wasn't a big deal in the end.Elizabeth C.
Le client n'a pas laissé de commentaire.Tammy F.
Le client n'a pas laissé de commentaire.MICHAELEDWARD C.
Le client n'a pas laissé de commentaire.RICHARDLOUIS K.
Le client n'a pas laissé de commentaire.BENJAMIN F.
Le client n'a pas laissé de commentaire.ARIELLER S.
Le client n'a pas laissé de commentaire.Amy G.
Le client n'a pas laissé de commentaire.Kim T.
Le client n'a pas laissé de commentaire.JULIEM B.
Le client n'a pas laissé de commentaire.Keith J.
it was a great place to rent from .the staff was excellent and very helpful .Vincent N.
Le client n'a pas laissé de commentaire.Michael S.
Amanda was helpful, attentive, understanding of the needs and took action to help iron out my issues for my trip.Lara J.
Le client n'a pas laissé de commentaire.PETERANTHONY L.
AS A BUSINESS OWNER AND LOCAL ENTREPRENEUR, I HAVE USED UHAUL POUGHKEEPSIE AND Newburgh and had horrific experiences, have spent THOUSANDS with UHAUL (I have a business account) both Amanda and Alan were phenomenal- there's NO PLACE like home (because of THEM I decided to stay with UHAUL) I was headed to Self Storage. Thank you UHAUL OF KINGSTON! For all of my UBOX AND CAR HAULER NEEDS! Also looking to purchase car hauler used and retired for 995 $out of VA HQ but UHAUL CORPORATE HASNT GOT BSCK TO ME. I WILL GET WOTH SLAN IM SURE AS THE ASM HE WILL ASSIST!ANDREW H.
Le client n'a pas laissé de commentaire.Linda K.
Le client n'a pas laissé de commentaire.GARRETT J.
Le client n'a pas laissé de commentaire.George M.
Bring things like boxes out to the truck. Furniture pads ordered in advance should already be in the truck when the customer arrives.David C.
Le client n'a pas laissé de commentaire.Anthony G.
Le client n'a pas laissé de commentaire.SOHAIL K.
Le client n'a pas laissé de commentaire.DAWNM M.
Le client n'a pas laissé de commentaire.Rebecca S.
Le client n'a pas laissé de commentaire.ADAMMICHAEL T.
Le client n'a pas laissé de commentaire.F B.
My questions prior to installing a trailer hitch on my vehicle were answered knowledgeably and in good time. I am impressed how quickly the hitch was installed. There was no stress in the whole process.Rachel M.
Le client n'a pas laissé de commentaire.Christopher R.
Everything was nice and clean.LESZEK K.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.PETER T.
Owner of the franchise could not have been nicer. Chatted me up about my need for the trailer and my trip as he hooked it up to my truck. Real pleasant guy.Brnard F.
Our 24/7 pickup at 8 am was promised. But not available. Why can't U-Haul email my invoice to me? YHENRYS C.
No comments, everything went great! Keep up the good work!Matthew B.
probably more customers serviceOSCARANTONIO R.
Le client n'a pas laissé de commentaire.RICHARDPAUL S.
Le client n'a pas laissé de commentaire.JAMES M.
Well I didn't get vehicle I reserved online, but they contacted me ahead of time, and matched me with something that met my needs. The pricing online was different for the insurance, and they honored it. The vehicle wasn't in disrepair, but it had stuff from previous renters. Overall it worked for what I needed, and saved me money. The service was friendly, and attentivewilliam S.
Le client n'a pas laissé de commentaire.JULIO Z.
Le client n'a pas laissé de commentaire.JESSEJ F.
Very good service, but it did take some time because they were quite busy.Joseph Y.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.JUSTINTHOMAS G.
Le client n'a pas laissé de commentaire.JONATHAN M.
Le client n'a pas laissé de commentaire.gregory M.
Friendly attendant, very quick return.Thomas W.
When I moved out of the unit I went to the office to notify them I was on my due date when I moved out they were trying to make me pay for another month that my stuff wasn’t there they were very young courteous staff I had to explain to them blindly what was happening as far as maintaining those water leaks throughout the building the plywood has water damage and moose I think you need to look at the staffing in the maintenance staff of that building fixing problems and may be Relocate all the staff or re-train in better customer serviceRichard A. | Expérience générale
None smoking labels were ignored in the pick-up. It also had a sticky gas pedal. The truck accelerated twice while my foot was on the brake.Peter B.
Le client n'a pas laissé de commentaire.SABRINAC A.
Le client n'a pas laissé de commentaire.ROSEM R.
Le client n'a pas laissé de commentaire.ALANAA A.
Le client n'a pas laissé de commentaire.CAMERONDARRELL C.
Le client n'a pas laissé de commentaire.MICHAELSCOTT G.
I had a confirmed 6am rental and arrived to find that they don't open until 7am. I had a mover and friends waiting at a storage place 100 miles away. I hail customer service phone service was not helpful at all. The owner of the location showed up at 6:30 , I explained the situation and he pointed to a sign posted about how to return a truck after hours using an automated service. I said that I was taking the vehicle out. He said â€œsame thingâ€. He did not assist me in anyway and left me to stand in a dark parking lot without helping. It was shocking as his name tag said â€œownerâ€. When I made the initial reservation there was NO Mention of needing to check the truck out using the app and no direction on how to do so using a key lock box. The whole experience was frustrating, and maddening. I made me think twice about ever using U Haul again and I have told this story to many people which is really not good for your business.Marcia K.
I rented a tow dolly and honestly was appalled at the condition of the tie down rachet straps. They both were extremely frayed one to the point that I had no choice but to trim down in order to use it safely and properly. I told the employee about it when I returned the dolly and the employee didn't seem to careVINCENTJ P.
Le client n'a pas laissé de commentaire.ALAN C.
Le client n'a pas laissé de commentaire.EDWARD G.
Have more 4x8 trailers Do not switch last minute- be upfront as to what is available n have what was requested when first making the reservation.ROBERT C.
Le client n'a pas laissé de commentaire.RENEECYNTHIA S.
I use this facility all the time. I still have a storage unit and rent trucks frequently. Great staff. Give them a raise!Jen G. | Expérience générale
Pay attention to reservations concerning extras that people reserveBRIANANTHONY J.
Excellent serviceRichard S.
Le client n'a pas laissé de commentaire.Kevin F.
Le client n'a pas laissé de commentaire.Mitchel C.
Le client n'a pas laissé de commentaire.MICHAELKEVIN C.
Le client n'a pas laissé de commentaire.ADAMJOHN K.
Le client n'a pas laissé de commentaire.GLORIA R. | Expérience générale
Le client n'a pas laissé de commentaire.Maribel R.
Le client n'a pas laissé de commentaire.Elena B.
Very helpful and timely. Reasonable price and great service.RUBIN L.
Vincent Walker managing this location is exceptional. Beyond the call of duty. Polite, efficient, and helpful and very knowledgeable in making sure the trailer was properly hitched and secure.HEINRICH K.
The actually storage units have seen better daysjennifer m. | Expérience générale
Le client n'a pas laissé de commentaire.Allison S. | Expérience générale
After a detailed phone reservation conversation about reserving a storage space, when I arrived at the facility they gave me the wrong size which I could not use. I had to scramble,in a strange town, to find another unit.Shelley S. | Premières impressions
Very nice!Norma M. | Premières impressions
Angel who was working at the time we moved into the storage facility was very helpful. Thanks to him it was a good experience, after several days of travel and moving it was nice to end with a helpful person at UHaul.Laura M. | Premières impressions
Service above average Storage unit facility below averagelaura b. | Premières impressions
Everything was smooth from top to bottom. Very helpful. Very friendly. Terrific and convenient location.FRANK C. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas F. | Premières impressions
Le client n'a pas laissé de commentaire.Mary B. | Premières impressions
Le client n'a pas laissé de commentaire.Jen G. | Premières impressions
Le client n'a pas laissé de commentaire.Kylie J. | Premières impressions
Amanda, from the Ulster Ave. Store NY., what a great hire! Very thorough, I even rented a short duration 10x25 unit on your premises. It was great being able to rent and store, not going elsewhere to return the truck. Very positive experience, Be safe and well Thank you Artarthur s. | Premières impressions
Le client n'a pas laissé de commentaire.vincent m. | Premières impressions
Awesome experience all the way around. Everyone was very helpful, and exceeded my expectations. Merci.Holly W. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.