Évaluations des clients U-Haul Moving & Storage of Kingston

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Kingston

Cote générale :

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arthur s. | Premières impressions |
Évaluation :

Amanda, from the Ulster Ave. Store NY., what a great hire! Very thorough, I even rented a short duration 10x25 unit on your premises. It was great being able to rent and store, not going elsewhere to return the truck. Very positive experience, Be safe and well Thank you Art

Jen G. | Expérience générale |
Évaluation :

The staff is consistently the same and always friendly, polite and happy. I have used them for years for van and truck rentals and now storage. Best facility I have ever utilized and I have had storage consistently for 10 years.

Daniella J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LAWRENCEJAY L.
Évaluation :

after COUNTLESS frustrating and fruitless calls to your national cust service number, and days and days of getting jerked around and my plans ruined by ineptitude, where your personnel REFUSED to honor the reservation quote I was given, even after they listened to the transcript of the call to verify that I was given this quote by a uhaul agent, they STILL refused to honor my quote. I was livid, but stuck between a rock and hard place of needing to move. When I arrived at the location, I explained my situation, and Allan Smith, understood IMMEDIATELY, apologized, and rectified the Uhaul error in under a minute and honored my original quote. You are LUCKY to have him as an employee, as he saved you from losing my business as a future customer. He deserves an accommodation and a raise. Your national customer service team does not.

ROBERTR III R.
Évaluation :

All good, well done

Thomas S.
Évaluation :

Better train your associate on how to properly attach a trailer on a vehicle. Prior to leaving the yard, myself and my father made sure that the trailer was attached properly, and it wasn't. The tongue was not locked into the ball and the trailer would have came off if we were to travel with it in the condition your employee. Also I have been charged twice for the rental, but will be calling tomorrow to rectify that issue.

Robert G.
Évaluation :

Le client n'a pas laissé de commentaire.

JON-TAYLOR E.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony L.
Évaluation :

Before returning the truck we replaced the gas we had used. When we received the email receipt we noticed we had been charged for gas. We called and the man on the phone was polite and acknowledged we had been wrongfully charged. He said we would receive a credit for that amount. The next morning we had another email receipt waiting for us, but it did not reflect the promised credit. I stopped in the store today to speak with Nathan, the store manager, who was also polite and sat right down to help me. He pulled up the receipt which showed the credit had been issued and explained it sometimes takes a few days to show up on an updated receipt. He then made a copy for me and wished me well. We didn't mind that a mistake had been made as we understand they happen to everybody. We very much appreciated the service bestowed on us by Nathan and his employees as we worked toward resolving the issue. We were pleased and will continue to use this U-Haul location in the future.

MOSESC E.
Évaluation :

It was a very professional experience and Respectful

Wayne E.
Évaluation :

Your employee's were excellent. It was a pleasure dealing with them. They are a credit to your company.

EILEENA P.
Évaluation :

My experience at this U-Haul store was fine. The cargo van was clean & ready on time. The person at the counter was polite & helpful. My only problem was with the website, U-Haul.com/share to return the van after hours. It was impossible.

suzanne S.
Évaluation :

My experience was good. The mileage was off and they fixed it for me without question. Just verified the information I gave them on the spot and have the appropriate credit.

Duane T.
Évaluation :

First it was the environmental fee for $1. Now you have a personnel check in fee for $20.isn't that their job to check the equipment that comes back to u-haul? Why do we have to pay for that? What's going to be the next fee you spring on us?

David K.
Évaluation :

Upon receiving the keys, I asked where the vehicle was, as it was not parked in a visible location when I drove up. The employee who checked me in directed me to the side of the building but no matching van was there. I walked around the entire building, and noticed that tucked away behind the facility was the cargo van. Unfortunately there was a mound of snow/ and ice behind it, with an employees car parked right next to the mound so I did not even try to move the van because it would have damaged the vehicle. I walked inside to see if they could get it out for me, but then it took a few minutes to locate the staff member whos car was blocking the van in. Finally after he moved his car, he also backed the van out of the spot and then we saw that the front windshield was entirely covered in a layer of snow and ice. Meanwhile it had not snowed for a few days, so I guess it had been sitting there and no prep was done to get it "ready" for me. Once I got in the vehicle I had to spray it down myself (I happened to have hand sanitizer and a rag) because it was dusty and while it was in decent shape on the inside, I could tell it had not been cleaned. There was no trash or ashes (like the previous time I rented from this location), but during a pandemic all vehicles should absolutely be sprayed down/wiped/sanitized before being rented out. This should be common practice, but ESPECIALLY important during a pandemic. Otherwise, the female associate who helped me at the counter was nice, so that's a positive, but in general, I would do whatever I could to avoid this location if at all possible.

Jen G. | Premières impressions |
Évaluation :

Storage facility roadways extremely icy and hazardous. Needs salting.

Terri M.
Évaluation :

Le client n'a pas laissé de commentaire.

MARKANTHONY J.
Évaluation :

I was never informed about the .20 increase in milage charge on the weekend. Originally I reserved it for a Monday but had to switch it to a Saturday and no one told me about the rate increase. Im glad its over !!!

LAWRENCEEDWARD B.
Évaluation :

Le client n'a pas laissé de commentaire.

Trinka W.
Évaluation :

Le client n'a pas laissé de commentaire.

Deirdre M.
Évaluation :

I wanted to pick up the van before hours on a Sunday and arranged to use the app however when I got there at 7:30 am, the app told me I had to wait until the store opened at 9 am to complete the check in process. I called the phone number and was told the van I was assigned was returned late (after hours the night before) so they were not able to put the keys in the box for me for pick up before hours the next day. However, there seemed to be a parking lot full of vans not being used so I am not sure why another van was not assigned to me when they realized the original van was going to be late. I was compensated $20.00 for having to sit in the parking lot for an hour and a half and rearrange my day. The van I was ultimately assigned at 9am was indeed the one that had been returned late the night before but was not washed outside for me. It was clean inside but the outside was dirty. I watched the employee move it from the late drop off spot to the parking spot I pick it up from without any cleaning.

Matthew S.
Évaluation :

The windows of the cargo van were so dirty that I could not easily see out of them. That's a real problem. Otherwise in good working order.

Joseph C.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael P.
Évaluation :

Amanda and Angel are top notch employees. Very thoughtful and accommodating

Jessica D.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAMTHOMAS II B.
Évaluation :

The truck itself was very clean but it had a strong smell of smoking in the truck

Jeff R.
Évaluation :

Better staff

RUSSELLP B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelleann E.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica D.
Évaluation :

Know exactly where equipment is. Took us long time to find truck

Paul N. | Expérience générale |
Évaluation :

Angel cleaned out the truck I rented. I had forgotten my EZ pass. He was extremely cordial and put it aside for me. Thank you Angel!!!

MELISSAS B.
Évaluation :

Le client n'a pas laissé de commentaire.

Vincent M.
Évaluation :

Simply put, I was overcharged. Here's my itinerary: Uhaul to home - 1.8 miles home to city dump - 2 miles city dump to Uhaul - 3.7 miles That is 7.5 miles! I was charged for 17 miles. Look at my bills and you will see the extra charge. I don't care what the odometer says. The itinerary above is where that truck went. I'll look for a refund of at least $9.41. Contract number is 22404672.

CH JR F.
Évaluation :

We filled the tank not knowing the capacity or mpg we drove the truck brought it back with more gas then was required and were told that there was no rebate. That did not make me happy.

ROBERTSCOTT E.
Évaluation :

Le client n'a pas laissé de commentaire.

Katherine W.
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Le client n'a pas laissé de commentaire.

SCOTTA C.
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N/a

CHRISTOPHERA B.
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Le client n'a pas laissé de commentaire.

Manuel M.
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Le client n'a pas laissé de commentaire.

MARKALAN A.
Évaluation :

Le client n'a pas laissé de commentaire.

robert d. | Expérience générale |
Évaluation :

Was not told till end of registration that I could not store my car. The paper work was reversed. But following Tuesday I received a late notice for my rental unit. Since the call to the facility was differed to a call center and I waited 40 minutes on two different occasions to no avail. I replied to the late email that I did not have any rental with U- haul Final received phone call from Kingston facility asking me if I had a storage unit at the Kingston location. I replied no I did not.

JOSHUADAVID B.
Évaluation :

Le client n'a pas laissé de commentaire.

robert W.
Évaluation :

The truck was ready for pu. This is my second rental from this facility. The steering wheel was sticky, there was an empty water bottle in the cab. This truck, like the last had no wiper fluid. The left rear tire was low on air. I filled it myself to turn the light off. The blower motor gor the heat only worked on high, they were aware of this at the site, but there was no monetary compensation for the inconvenience. The blower eventualy just stopped working. 29° this past Saturday. I know people abuse your vehicles, I do not. You should not be renting vehicles w/o washer fluid, low pressure and no heat.

DANIEL H.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert V.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIELR D.
Évaluation :

we were so pleased that the car trailor was there as we hoped. and in good working order. the experience was perfect.

Robin Q.
Évaluation :

Le client n'a pas laissé de commentaire.

REIDMARIE C.
Évaluation :

You guys were great, very understanding and easy to work with! Angel was a very big help with all the questions I have! Thank you!

lisa T.
Évaluation :

We ordered a car transport and the hitch broke when we put the car on it. We ordered a 20' truck and the fuel pump was bad. They replaced the truck the next day, but since it was a DV situation, or window of opportunity to get my sister's belongings was impossible. So I paid for a truck that wasn't t used, and now her belongings are still in a house she can't access. Horrible situation, all the way around.

BRIAN B.
Évaluation :

Not well lit for night time drop off. Approached by two workers (had no idea who they were) approached the uhaul and were unhappy i did not park in the drop off area. I was not advised to park in the drop off area not could I see this area at night. Almost missed the place at night for drop off. Uhaul was clearly not sanitized before use as it was dusty and dirty inside the vehicle. Truck was also really rough driving, seemed like a transmission problem. Not satisfied overall and would not recommend to anyone else.

Breana W.
Évaluation :

Le client n'a pas laissé de commentaire.

ARTHURJ H.
Évaluation :

All went really well!

Alexander H.
Évaluation :

This location is horrible. Im rarely someone to complain. But, even a year ago when I moved i got the truck, this location never showed me or did a walk around (pre covid) and the gas level was way below what they said. I went back in and told them, they told me they would change it and never did so when I returned it I got charged for gas per gallon. This time around, I returned the truck at 6:13 PM est on Wednesday the 30th. I get a call yesterday (the 31st) with them asking when I'm going to return it. I spoke to 2 guys Wednesday night when returning it. TWO!!!! They never checked it in. So the person, yesterday found the truck and checked it in, but I got charged an extra day. He said he would refund it, but I dont believe him or that location for a minute. I got zero confirmation email or anything showing me that. I think I'd rather spend more money with another company than do this again with this location.

WILLIAMJAMES M.
Évaluation :

Le client n'a pas laissé de commentaire.

Pat P.
Évaluation :

Le client n'a pas laissé de commentaire.

samabtha T.
Évaluation :

Le client n'a pas laissé de commentaire.

David Q.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan N.
Évaluation :

Le client n'a pas laissé de commentaire.

Emilio M.
Évaluation :

Don't over charge.and if you're going to charge me per the odometer then make sure you can correctly record the miles

Atoya W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff W.
Évaluation :

Make sure customer is told about engine breaking feature. Show customer where lights & wiper controls are. Otherwise excellent rental.

KATHERINE T.
Évaluation :

Love you guys!!!

TRACYLOUIS L.
Évaluation :

Le client n'a pas laissé de commentaire.

KENT EDWARD S.
Évaluation :

Le client n'a pas laissé de commentaire.

dominic A.
Évaluation :

Le client n'a pas laissé de commentaire.

Dakota T.
Évaluation :

Honestly , the comment section is what's most important . The fact you got rid of the 17 foot trucks , makes it very obvious that you did it for the money so people would get the 20 foot trucks instead. Bad call. I'll be using another company from now on.

Laura W.
Évaluation :

Employees were efficient and friendly despite a long line. Great job.

ALBERTDAVID M.
Évaluation :

Le client n'a pas laissé de commentaire.

David C.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald L.
Évaluation :

Reserved a 17', than was called to say it wasnt there but a 15' was. And than when I got to the location no truck was reserved for me so I had to take a 10' which turned what would have been 2 trips into 7 increasing the gas and mileage, also I requested a furniture dolly that was not given to me. Terrible experience all around.

CHRISTINEPETTIS N.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

DEAHNARACLARISSA R.
Évaluation :

I spoke to several UHaul sales representatives on the phone prior to renting this vehicle and informed the reps I needed it to move a piano. The check engine light was on, the truck was very reluctant to start and there was a thick layer of ice on the inside of the windshield so it took me fifteen additional minutes in the parking lot trying to get it to melt before I could drive away. Worse, I got to the location and then learned the truck didn't have a ramp as advertised on the website, so we weren't able to move the piano at all, and it was a complete waste of everyone's time and money. The UHaul representative reduced the final price of the rental but I still wasted several people's time, lost $50, several hours of my life in stress and planning, and now the piano I was supposed to be bringing my mother is scheduled to be destroyed. The salespeople I had spoken with on the phone might have mentioned the truck would not have ramp when I told them what I needed it for, and saved us all a whole lot of grief and disappointment. This was a really terrible experience.

Celia B.
Évaluation :

Fabulous service. Brand new vehicle. Great price. Overall a 5-star experience!

David G.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHNA A.
Évaluation :

Better personnel, friendlier, more informative, more positive attitude.

BRIAN W.
Évaluation :

Tell Eric to keep the good work

Jonpaul W.
Évaluation :

Very small yard for a busy place. I waited an hour to pick up a trailer with only 4 people in front of me. The yard was congested and other customers were getting agitated. I returned the trailer to that location the same evening and then got a call the next day that they are inquiring about the trailer I still had out. I told them I retuned it to the exact parking spot I picked it up from.

MILESA R D.
Évaluation :

Hand dolly wasn't included and have not received a reduction of receipt. Otherwise, very good.

PIERREM J.
Évaluation :

Le client n'a pas laissé de commentaire.

DOUGLASJAMES B.
Évaluation :

Staff was great personal and professional equipment used but worked great expectations exceeded thanks for great experience

Karl F.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID K.
Évaluation :

Le client n'a pas laissé de commentaire.

Courtney W.
Évaluation :

Neither the person that gave me my key, or the person that checked me out, were wearing masks. That is a problem. I don't feel confident taking a key from somebody who doesn't have the common courtesy to wear a mask. Public health safety should be enforced.

carlin C.
Évaluation :

Long wait times, didn't follow Covid social distancing rules, and didn't provide same services offered via your 800 line. Inconsistent pricing and offers from this location.

Kristine M.
Évaluation :

U-Haul employees had an issue with the computers downloading the reservations

Huel W.
Évaluation :

Professional and helpful people at this location

Carl B.
Évaluation :

I wanted to return boxes that weren't used and I was told no because I didn't have my reciept. The boxes have U haul printed all over them. To me that's dishonest. I said on your website that I could return Boxes that I didn't use and get a refund. Because of this I will never use u Haul again

Jayne M.
Évaluation :

Excellent service🌞👍

Henrique H.
Évaluation :

Le client n'a pas laissé de commentaire.

don C.
Évaluation :

Truck I had requested and confirmed wasn't available which presented serious problems. It was resolved by allowing me to rent the truck I originally wanted (15' instead of 20'). Had very helpful response from person in corporate.

TRACY-ANNMAY D.
Évaluation :

Le client n'a pas laissé de commentaire.

Hiren P.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher F.
Évaluation :

U-Haul does not fulfill the terms of your reservation. I recently reserved a storage unit with them and upon check-in was told that there were no units available in the size that I needed.The staff couldn't have cared less and suggested I look elsewhere, so I had to find alternative arrangements on my own. I will never do business with them again.

Jim W.
Évaluation :

The straps to hold the vet down were cut this made it so difficult to use I had to go buy new straps, pretty sad

Debra C.
Évaluation :

I love your store and the staff....my friend came along and was so impressed at how easy the rental process was, now she is going to start using U-Haul from your location, too😎

Jacqueline V.
Évaluation :

well run location

Edward P.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas P.
Évaluation :

very nice and helpful people for both check in and check out

Thomas L.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher B.
Évaluation :

The guys at the 848 Ulster Ave location were LIFESAVERS. After booking the truck and a storage unit online after our PODS unit came up short, I came back to store my stuff only to find out that the ONLINE service had overbooked the storage units and there was no place to put my stuff while my family and I waited to be able to move into our new place. The guys there worked hard to find any possible way to correct the mistake made by the online service, and worked with me to sort everything out to my satisfaction, even offering to help me look for other storage options. Because of their hard work and ingenuity, we wound up not needing to spend all the money on another storage unit and were able to complete our move with their truck just a few days later. I couldn't have made it through our move without the folks at 848 Ulster, and I've already been passing on our praise of them to local realtors and anybody we know who might need to use their services in the near future. I know I will not hesitate to call them next time I need to move.

lenny B.
Évaluation :

The workers did an excellent job

CRISA B.
Évaluation :

Staff was quicj in getting us all set up and gave us all we needed. The return was just as smooth. Great job!

Lorelei V.
Évaluation :

When I called to make reservation, I asked for a pickup. One was not available, so agent offered a cargo van. I gave him measurements of item I was moving; he assured me it would fit. It didn't! So I spent $50 for nothing! I request a refund, please.

JACOB B.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniella J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis P.
Évaluation :

Le client n'a pas laissé de commentaire.

Oscar H.
Évaluation :

I could not find the key drop off box. I performed all of mobile return steps but ended up needing to go inside the location to return the truck keys.

Marsha G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM S. | Premières impressions |
Évaluation :

I just wanted to thank the people there for accommodating my niece during our little mix up. They found a way to make it work for her and again I am very grateful.

Cortney H. | Expérience générale |
Évaluation :

The staff was good the facility needs repair this includes buildings the driveway is horrible and it really looks dumpy it’s too bad because it’s a great location

vincent m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Cortney H. | Premières impressions |
Évaluation :

Very tight trying to get around with a truck fencing knocked down tree limbs hanging over Driveway could you some work

Todd w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Cathy O. | Premières impressions |
Évaluation :

Good

nancy l. | Expérience générale |
Évaluation :

Thanks u haul for good service when I needed it

grace v. | Premières impressions |
Évaluation :

Really awesome and helpful service. Kind and courteous staff, who listen to your situation and help you in every way they can. Highly recommend this location. Thank you for your help!

Gary C. | Expérience générale |
Évaluation :

The company was very accomodating

joe y. | Expérience générale |
Évaluation :

Met my expectations very well

Lea C. | Premières impressions |
Évaluation :

Thanks

Holly W. | Premières impressions |
Évaluation :

Awesome experience all the way around. Everyone was very helpful, and exceeded my expectations. Thank you!

joe y. | Premières impressions |
Évaluation :

Excellent service in every way. Equipment worked perfectly. Storage unit was clean and in good location. Personnel professional, efficient, and pleasurable to work with.

William W. | Expérience générale |
Évaluation :

Had trouble resolving the issue of having the pods picked up after they were unloaded. Several phone calls were made with no call backs. Eventually the issue was resolved once the manager got involve

Colleen R. | Expérience générale |
Évaluation :

There were mouse droppings in the unit.I was told "the alarm may go off when you open the door, just ignore that." No security. When I said I was checking out I was asked "so what do you want then?"

Jodi Y. | Réservation |
Évaluation :

In store was great

Shannon M. | Expérience générale |
Évaluation :

The staff is excellent. All employees I worked with were friendly, polite, efficient and helpful. I needed storage and help changing a rental truck in a pinch and they helped so seamlessly.

margaret d. | Expérience générale |
Évaluation :

I asked one of the employees to have the manager call me in regards to my concerns that the door to get access to my unit was always jamming. Never received a call the gate was NEVER open on time

Nicholas M. | Expérience générale |
Évaluation :

When the lock we purchased did not work it was addressed to keep our belongings safe however we requested a refund and were not given one nor were credited for the inconvenience of not having access.

Non reviews have been submitted for this location.

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