Customer Reviews for U-Haul Moving & Storage of Kingston

Évaluation :

4

Continue to provide friendly and professional service. You were there when I really needed you. Merci encore!

Évaluation :

2

I drove 56 miles but charged for 63. Your staff member, who smelled awful, refused to listen to my disagreement with the mileage number

Évaluation :

3

The Girl behind the counter was quite rude. She obviously is not happy with her job. When the truck we rented was blocked in by another truck it was apparently an inconvenience for her to move it. Then when she walked behind the truck as my daughter was driving out of the parking lot she didn't even bother to tell us that the back door was open.

Évaluation :

3

I mean its fine, but this is the third time I've been at this location for rentals and the staff are always grumpy and unfriendly, no sense of customer service or effort

Évaluation :

5

We've used this U-Haul location several times and have always had great service!

Évaluation :

5

I loved the mobile check in

Évaluation :

5

Great staff, and customer service!

Évaluation :

5

The whole staff was very helpful and friendly at the time of the rental, especially amanda and rebecca. Drop off was easy Allan took care of it right away didn't hesitate, it was quick and easy.

Évaluation :

5

Nothing at all Your team at this location Treat me like a welcomed professional guest. Thank you do very much Richard

Évaluation :

3

My reservation was changed from Saugerties to Kingston and I wasn't notified, it wasted an hour of my time

Évaluation :

3

they were fine, if less than forthcoming with important information.

Évaluation :

3

I paid for moving blankets and never received them and I was still charged

Évaluation :

5

My experience at this location was top notch, as it always is. My only question is why was I charged $58,99 at the time of rental but my final charge was $50,79?

Évaluation :

1

Charged way more then expected was a total rip off so disappointing they just keep changing my card for no reason they say you owe this amount then all of a sudden you get text messages and emails saying you owe more not just once but multiple times!

Évaluation :

5

You could go with unlimited mileage 😁

Évaluation :

4

nada

Évaluation :

4

The first trailer they were going to give us had broken wires. But they had another which worked out great. Staff was accommodating and helpful

Évaluation :

5

My only issue was with my reservation. I booked online and received a confirmation for the next day. 2 hours prior to my pickup time I received a call that the trailer that I reserved wasn't available for the length of time that I needed it. I would think that I wouldn't have been able to book the equipment if it wasn't available. The staff at the location was able to adjust it for me a little bit but I wound up having to rush, almost in an unsafe manner, in order to get the trailer back in time. I hope this wouldn't happen again.

Évaluation :

2

Truck was poorly maintained

Évaluation :

5

Smile more. Make bathroom at location less depressing.

Évaluation :

1

Got a flat 1 mile from the return location- roadside assistance unreachable. Had to stay in hotel locally and miss work the next day to unpack, purchase new vehicle and return old one. To the cost of over 1k lost with zero compensation or assistance.

Évaluation :

1

Everything as always uhaul is rude and unprofessional! Never understand how you stay open as business.

Évaluation :

5

The U-Haul cabin was absolutely filthy. I spent 25 minutes cleaning dash, seats, and console so it was not so dirty! Other than that, everything was great.

Évaluation :

5

Keep up the good work!

Évaluation :

5

Lower mileage rate and I would stop using Budget and use U haul mostly. Can only use on short local jobs. I have part time moving service. Your current staff is very efficient

Évaluation :

5

Honestly nothing

Évaluation :

5

Uhaul saves me money and time. I'm grateful.

Évaluation :

4

had to wait for trailer jack to be put on, not a big deal

Évaluation :

5

Only complaint I have is that the seal around the windshield came partly off during driving. First noticed something flapping around slightly below the side mirror when bringing vehicle to load it up and once I got to my house, I noticed the seal was hanging off the side of the windshield. We were able to tuck it back into place and thought it was all good, but the next day when driving on parkway to MA, the seal popped out again, but this time it came out almost halfway across the windshield and was slamming against it. I had to carefully try to grab it as I was driving and tuck it inside my window until I arrived at our destination. The gentleman at the drop off location said it looked like someone installed it incorrectly. Glad it wasn't raining or there probably would have been a leak. Truck also smelled like someone had been smoking in it at one point which wasn't the best. Other than that, my experience was great! Got all my stuff from point A to B!

Évaluation :

4

The UHAUL dealership located in Saugerties, New York should have more trucks available for local rentals.

Évaluation :

2

The inside of the vehicle was not clean. A melted piece of candy was on the passenger seat. Front windshield was not clean. No windshield washer fluid. I was surprised by the lack of maintenance.

Évaluation :

5

Tires were completely bald. No threads. Got stuck on flat grass and had to get towed out. Cost me $50

Évaluation :

4

friendly helpful staff

Évaluation :

3

front right tire pressure was low when I first picked up the truck. i went to a gas station to fill it up

Évaluation :

3

Be more communicative

Évaluation :

1

Employees were rude and acted like they didn't want to help customers.

Évaluation :

2

The van was not inspected before I used it. I was handed the keys and told the van was in the other parking lot. The transmission was slipping and I didn't go to the location I expected to go. When I returned with van I went inside and there was another customer ahead of me. I asked him was he being helped and he stated no. I said there outside in that garage I will go get someone. The guy that checked me out was sitting down and acted as if I was bothering him. He told me to just leave the key in the van and asked if I needed a receipt. I said I did not go where I intended. He said we will just email you. This is horrible customer service and I wish I could get a refund.

Évaluation :

1

your communication on returning the truck was non existent, I waited online was told when I was next that I just needed to leave the keys in the truck which I did and then got multiple phone calls about returning the truck, made multiple phone calls to deal with the this and the extra charges on my bill

Évaluation :

1

I reserved a dozen furniture blankets and a furniture dolly. I was moving a piano. I did not receive either one, all the other uHauls near my path of 50 miles were closed, and I had to make do with one rachet strap. And was charged for the blankets and dolly. I should not be charged at all, and will be making some unhappy calls this week.

Évaluation :

5

I had reserved a 12' trailer with gate. I realized it was a little too much weight for my TV and they made it happen to switch to fit my needs. Quickly accommodating. No improvements. Great job! Merci.

Évaluation :

3

Trailer was very dirty staff is over worked for the amount of people that come there to rent

Évaluation :

3

An hour wait for a callback after 11:00 pm is unacceptable! U-Haul's phone lines and online return links don't work well when a problem comes up.

Évaluation :

3

I was told to drop off the truck and leave it for them to inspect. I brought it back with the same amount of fuel as I picked it up with yet I was charged $15 for 2 gallons of gas. When I tried calling them afterwards it was impossible to talk to anybody. The automated system said it was over an hour wait to talk to a person. Very disappointing end to what was otherwise a fine experience

Évaluation :

5

Allan was great. So helpful. Thank you

Évaluation :

5

Dropped off the truck with no issues.

Évaluation :

4

Just rented out storage unit so to rate it a littke premature but the over all experience so far has been above average

Évaluation :

2

While I was pleased with the way the staff treated me, I was appalled at the state of the storage unit. The four was left open when I arrived, which I thought was to ease my move in. However, I quickly discovered that the door was off the rails, and bent, making it difficult to close. Additionally, the unit was absolutely littered with trash, especially a ton of broken glass and ceramics. I expected it would have at least been swept and checked before I moved in. Had I known it wouldn't be, I would have brought a broom to clean up before unloading. The broken glass was a safety issue, and the damaged door is at best disappointing, and at worst will make accessing my belongings difficult.

Évaluation :

5

Angel is the best

Évaluation :

5

Very friendly and accommodating in every need.

Évaluation :

5

One-way access to unit requires either backing in or turning around in a small area. Unit was excellent and service above what was expected.

Évaluation :

1

When I moved out of the unit I went to the office to notify them I was on my due date when I moved out they were trying to make me pay for another month that my stuff wasn’t there they were very young courteous staff I had to explain to them blindly what was happening as far as maintaining those water leaks throughout the building the plywood has water damage and moose I think you need to look at the staffing in the maintenance staff of that building fixing problems and may be Relocate all the staff or re-train in better customer service

Évaluation :

5

I use this facility all the time. I still have a storage unit and rent trucks frequently. Great staff. Give them a raise!

Évaluation :

3

The actually storage units have seen better days

Évaluation :

1

After a detailed phone reservation conversation about reserving a storage space, when I arrived at the facility they gave me the wrong size which I could not use. I had to scramble,in a strange town, to find another unit.

Évaluation :

4

Very nice!

Évaluation :

5

Angel who was working at the time we moved into the storage facility was very helpful. Thanks to him it was a good experience, after several days of travel and moving it was nice to end with a helpful person at UHaul.

Évaluation :

3

Service above average Storage unit facility below average

Évaluation :

5

Everyone in the Kingston U-hal are all amazing group of people, they always helped me when I need it and they always made me feel welcome in the store. And I would us them again for my rental. Thank you all so very much.

Évaluation :

3

Gate was never locked, fence is broken in several areas and anyone could get into the facility at any time. Staff is super friendly and helpful and with the pandemic storage units have been hard to come by. Uhaul did the job. I bought a house and no longer need to unit. Merci!

Évaluation :

5

Everything was smooth from top to bottom. Very helpful. Very friendly. Terrific and convenient location.

Évaluation :

5

Excellent experience! Great staff! Clean and safe facility! Merci.

Évaluation :

2

This facility had one large unit available according to their online inventory, I reserved it, and i paid for it upon arrival. Though there were only two free units left on the lot, the one I had reserved had mountains of garbage in it that had not yet been cleaned out, rendering moving in impossible. I did not move in to a uhaul storage facility, and am unlikely to try again. The staff arranged a storage unit reservation at another facility and that is the most I can say for my experience at Uhaul's storage facilities.

Évaluation :

1

Had a storage reservation for destination point and drop off point after my drive from Florida with a. 4x8 trailer. You didn't hold my reservation and had no space available. I was told that's a problem between your office and customer service who takes the reservation. No. That's a problem for your customers.

Évaluation :

4

Hard to get through over the phone

Évaluation :

5

Amanda, from the Ulster Ave. Store NY., what a great hire! Very thorough, I even rented a short duration 10x25 unit on your premises. It was great being able to rent and store, not going elsewhere to return the truck. Very positive experience, Be safe and well Thank you Art

Évaluation :

5

The staff is consistently the same and always friendly, polite and happy. I have used them for years for van and truck rentals and now storage. Best facility I have ever utilized and I have had storage consistently for 10 years.

Évaluation :

5

Storage facility roadways extremely icy and hazardous. Needs salting.

Évaluation :

4

Angel cleaned out the truck I rented. I had forgotten my EZ pass. He was extremely cordial and put it aside for me. Thank you Angel!!!

Évaluation :

1

Was not told till end of registration that I could not store my car. The paper work was reversed. But following Tuesday I received a late notice for my rental unit. Since the call to the facility was differed to a call center and I waited 40 minutes on two different occasions to no avail. I replied to the late email that I did not have any rental with U- haul Final received phone call from Kingston facility asking me if I had a storage unit at the Kingston location. I replied no I did not.

Évaluation :

4

I just wanted to thank the people there for accommodating my niece during our little mix up. They found a way to make it work for her and again I am very grateful.

Évaluation :

2

The staff was good the facility needs repair this includes buildings the driveway is horrible and it really looks dumpy it’s too bad because it’s a great location

Évaluation :

2

Very tight trying to get around with a truck fencing knocked down tree limbs hanging over Driveway could you some work

Évaluation :

5

Bien

Évaluation :

5

Thanks u haul for good service when I needed it

Évaluation :

5

Really awesome and helpful service. Kind and courteous staff, who listen to your situation and help you in every way they can. Highly recommend this location. Thank you for your help!

Évaluation :

5

The company was very accomodating

Évaluation :

4

Met my expectations very well

Évaluation :

5

Thanks

Évaluation :

5

Awesome experience all the way around. Everyone was very helpful, and exceeded my expectations. Merci.

Évaluation :

5

Excellent service in every way. Equipment worked perfectly. Storage unit was clean and in good location. Personnel professional, efficient, and pleasurable to work with.

Évaluation :

3

Had trouble resolving the issue of having the pods picked up after they were unloaded. Several phone calls were made with no call backs. Eventually the issue was resolved once the manager got involve

Évaluation :

2

There were mouse droppings in the unit.I was told "the alarm may go off when you open the door, just ignore that." No security. When I said I was checking out I was asked "so what do you want then?"

Évaluation :

4

In store was great

Évaluation :

5

The staff is excellent. All employees I worked with were friendly, polite, efficient and helpful. I needed storage and help changing a rental truck in a pinch and they helped so seamlessly.

Évaluation :

3

I asked one of the employees to have the manager call me in regards to my concerns that the door to get access to my unit was always jamming. Never received a call the gate was NEVER open on time