Évaluations des clients U-Haul Moving & Storage of Kingwood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Kingwood

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David M. le

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The staff was great and very helpful

Dace M. le

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Overall, this was a poor experience with uhaul. The system is unorganized. Next time I will go with a different company.

eric C. le

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I set up an appointment for a trailer hitch install, when I showed up on time, I was told the tech was at lunch. I sat there for 4 hours waiting for them to finish the install which they told me would take about an hour. They quoted me at less than half of what they charged me. The next day my car started rattling. I looked under the back of my car and the muffler was not properly attached. I have tried calling but I get an answering service.

Glynn R. le

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Le client n'a pas laissé de commentaire.

Alexis S. le

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Le client n'a pas laissé de commentaire.

Larry F. le

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Le client n'a pas laissé de commentaire.

Alex R. le

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Le client n'a pas laissé de commentaire.

Clayton D. le

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Le client n'a pas laissé de commentaire.

Teshia F. le

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The over the phone customer service was HORRIBLE. I was offered that wasn't honored by other agents. Definitely wouldnt refer a friend to call over the phone. But the in store customer service experience was quick & pleasant. Very polite & knowledgeable!

dale S. le

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Nice to deal with

Billy C. le

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Get faster internet.

DENNIS DEAN M. le

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Was told to drop unit in conroe. But put another specified drop off. Waste of miles, time

gerald R. le

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Le client n'a pas laissé de commentaire.

deborah I. le

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I also used this location for drop off 11 years ago. Excellent customer service both times.

Kenneth H. le

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Car hauler is a great piece of equipment!

Stan D. le

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A-OK with us...should be the same....

James T. le

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Always great service at the Kingwood location. They have a great friendly staff.

David Z. le

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Le client n'a pas laissé de commentaire.

Bradley S. le

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Make sure to clean inside of windshield. Often times there is a film that develops over time and causes glare and needs to be wiped off. Was difficult driving when dark and when oncoming headlights were approaching as well. Otherwise great equipment and great people.

thomas S. le

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Two issues.....one, none of the 12 volt connections worked at all. I was too far away when I realized it. Store rep apologized, no offer to credit or anything. Was a major issue for me. Also the fuel indicator said I had 21 miles when I drove off the lot however the contract seem to have a higher amount. Unfortunately because it took so long in the location to get the rental truck I did not notice it because I was over 45 minutes late leaving

marie F. le

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The service was excellent. Couldn't ask for better service. Thank you. ..

Ira D. le

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Equipment was clean but only had 3/8 of a tank of gas and the front tire was very low which made the truck pull to the right. Shouldn't walt until the TPMS announces low pressure... just check things like that before renting it out i don't want to be your mechanic.

Lowell W. le

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Le client n'a pas laissé de commentaire.

Gail W. le

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Le client n'a pas laissé de commentaire.

Christopher K. le

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You want to be sure that you don’t email your customer saying the equipment was not returned when it was returned the same day it was rented (before the close of business). I’m not sure how this could occur unless the employee didn’t actually follow through with the check in process. Nevertheless, I expect better from your company. Receiving an email from the Recovery Department that falsely asserts that I didn’t return the trailer and that they have been unable to contact me is total hockey. No one attempted contact at either of the two numbers on file. Get it together!

ron F. le

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Educate the staff at the front counter! Service is slow.

Michael M. le

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Le client n'a pas laissé de commentaire.

Carla T. le

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Great service

Donald B. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

Martha B. le

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U-Haul computer system slow and crashing. Had a reservation for 9 am, but did not get me vehicle until 11 am. Many customers just gave up and left. I hired moving labor and had to pay them for time I spent waiting on U-HAUL. The truck was not running smoothly. Out of alignment and very uncomfortable ride. Manager promised reduced mileage rate for inconvenience but was not applied to my invoice. HORRIBLE experience....

Jamie B. le

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Jeffrey & his team were great to work with & all were very helpful. we appreciate the organization of the team, and their attention to detail and great customer service.

Michael N. le

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Le client n'a pas laissé de commentaire.

Keyandria S. le

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lock was still on door, had to wait for someone to come unlock it after hours and movers charged me extra for delay

Lori Y. le

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Le client n'a pas laissé de commentaire.

Christa G. le

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Le client n'a pas laissé de commentaire.

constance b. le

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Thanks

DAVID J. le

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Well staffed and maintained facility. Location is easy to get to.

Benjamin M. le

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The sliding doors were broken to get in to storage area

ivan t. le

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Both Jeffrey and Christie were so kind and professional, doing their best to find the best solutions for our needs. Give them a raise!

juan s. le

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There was a break in and i was never informed. I had to contract a locksmith in order to find out about it because my lock had been changed.

Lisa W. le

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I like this location in kingwood. Besides having an office hiccup which was promptly addressed and corrected I cant say anything poor about the friendly service i get from Jeff and his team.

Juan A. le

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Great customer service! The front desk staff was very knowledgeable about the services

steven v. le

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Jeff is great. Clean facility. Robert is a good gm. I like this store better than Mesa and greenspoint

rob m. le

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Not sure if this survey is for my truck rental or storage unit. I am basing my experience based on my storage unit. My storage unit was broken into and I lost all my belongings. Police report created.

Jason K. le

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Great experience. Great customer service. Would recommend this facility to anyone that needs to rent a uhaul, buy moving supplies or to anyone that needs a temporary storage unit

ronald k. le

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Was supposed to be climate controlled but always 85 to 90 degrees. Furniture got ruined.

Danyale B. le

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Prices were extremely high following hurricane Harvey. I feel that this establishment took advantage of victims after a natural disaster. Other storage facilities are cheaper

PAUL M. le

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The staff is very helpful. understanding, and empathetic; we appreciate you.

DAYNA C. le

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I really appreciated the phone call asking if I had moved out and getting the unit closed out before being billed for another month. Great Job!

Milo M. le

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All the staff are very helpful. Trailers were clean, all lights working, hooked up by staff - all was good!

Deneen C. le

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Staff was very nice and friendly. Took care of my needs in a timely fashion. I would definitely be recommending to family and friends.

Jose H. le

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Have a wonderful staff very professional. I would like to commend Ms Christy most of all because always going beyond her call of duties very friendly and has a great attitude always willing to help

elijah g. le

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Staff was very nice

REBECCA K. le

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Great Job!

John M. le

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Your Staff is extremely courtious and Very Helpful thank you

Brian T. le

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Generally met expectations. Exterior doors were occasionally found open and/or broken (unlocked).

PAMELA JUSTICE A. le

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Renting was easy, but after I emptied out my unit I was charged again the next month. After 3 calls I'm still not sure if I'll get my money back because the documents they sent me don't make sense.

Doug T. le

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Card key entry system was frequently inoperative requiring staff assistance to open or reset card. Service wait time was frequently very long. E

Aprille E. le

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Worst place ever after renting from them for almost 2 years all my things were stolen and I was NEVER CONTACTED and all the Uhaul place could say was sorry the cops were suppose to contact you.

Brenda D. le

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My move out date was Saturday 1/5/19 I went in and checked out at approximately 12:30 or 1:00PM, I spoke with Cristy on 1/6/19 at 9:17AM and she was more helpful. Thanks you!!

DEBORAH V. le

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Extremely satisfied with the cleanliness and upkeep of the facility. The staff was always friendly and professional. The next time I have a need for storage, I will be a repeat customer. Thank you.

Roshelle B. le

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Friendly and awesome at what they do.

MARCELLA SUE J. le

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2069 unit was rented for my daughter she showed them how the place could be broken into. The manager gave her an eviction notice instead of calling me 832-364-3900 she was giving them a hard time

Maria S. le

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worse place ever !

Ella C. le

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Ashley was very helpful and friendly. Ashley has great customer service skills and was very pleasant to work with.

JODY R. le

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very good experience

Lynda C. le

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I would rent from this facility again.

jennifer b. le

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Horrible experience.

Samantha H. le

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the online payment option was NEVER working.

myrna i. le

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Terrible. Terrible. The building was poorly maintained. Not even a month into having a unit there it rained and my unit flooded. It was climate controlled. I lost almost everything. Horrible place.

Anne M. le

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Never any dolleys available in storage bldg c Office help was a long long wait time if you have 3 registers man them with 3 people Always a long wait in office for anything

JUDY F. le

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In the two months I rented a storage unit I was never able to get into the building without having to go back to the office at least once to get help in and usually more that twice each I went.

Neville K. le

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Great Service

Eli R. le

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staff was very helpful and friendly Get there early,

CLAY F. le

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Great Staff

Debra F. le

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Thank you for great service

sybil b. le

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I had no problem everything wasexcellent

CHRISTINA j. le

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MY STUFF WAS STOLEN!!! The staff showed no concern...wouldn't even look at me when I reported it. I believe it was an inside job, for more than 1 reason. If u care about your stuff, DO NOT GO THERE

ALTON R. le

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Will never use your services again!!!!!!

Gerald R. le

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Good rate for the value

Jaymie H. le

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Facilities were always clean especially the restroom

Terry A. le

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LADIES THAT CLEAN THE BLDGS ARE AWESOME.10 STARS FOR THEM.SECURE..SLIDING DOOR WAS BROKEN ON SEVERAL OCCAS COUPLE TIMES FOUND IT OPEN TO ALL.DESK STAFF GREAT BUT PROCESS SLOW AND LINE LONG.GREAT EXP

Raymond G. le

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Great location.

lois m. le

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Good place to use for storage, as well as, for renting moving supplies.

Randall c. le

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Had a good experience everything was convenient for our move

Gary A. le

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The staff was always helpful and friendly. I will use them again if I have any storage needs!!

TERRY R. le

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outstanding service