Excellent experience. The man that helped me provided outstanding service. My only regret is I didn't get his name so he can be properly recognized. He's the reason I'll be back in 2 weeks for a car dolly.
PAUL ECustomer Reviews for U-Haul Moving & Storage of Lancaster
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Quick and very professional staff definitely renting here again
ENRIQUE MThey were very helpful and friendly
Randy L | Premières impressionsThe staff at the Lancaster OH store were fantastic. Very friendly, quick, and helpful. I am upset though that UHaul changed my location the day before from a location near where I was staying to one 30 more minutes away from where I was going. This added an additional hour and mileage to my day I was not expecting. However, as stated, the staff at the Lancaster location were fantastic!
Christopher NNo light in 10x10x6, duck poop in back entrance
Sandra S | Premières impressionsIt was the best experience. The staff made sure to contact me to make sure I knew dates and times and what to expect. Staff on both ends were super friendly and kind. I would highly recommend UHaul Box in the future.
Bryn LGood people Own & Operates this location.
Gary M | Premières impressionsThe only negative is the cost. There were 4 price increases in less than one year resulting in the storage unit being unaffordable. There is no way a 10x15 split unit should have gone up to almost $200 per month. Nice, clean, secure facility but the pricing is ridiculous compared to other locations that offer a comparable storage unit.
Kim K | Expérience généraleTrailer door needed attention, did not always raise and lower properly. Pickup and return of equipment was very expedient and professional!
ROBERT Shitch install from start to finish and all the info I received was Excellent Thankyou
paul mGreat coustomer service!
TOM HNothing, the process went smooth.
Trent MI*ll see you in December. Thank you. Carl
Carl K | Expérience généraleDirty rag in console and the customer service agent OTP was rude and unhelpful
Cody RExcellent service à la clientèle
JONATHAN JVery clean and well maintained. Carts are left at entrances for your convenience to tote items in and out. Would recommend.
Annette S | Expérience généraleOur camper was damaged and we were told to file a claim with Rep West which didn't go anywhere for a month. We finally found out there is no insurance with Rep West fit U Haul. There are supposed to be cameras everywhere, but those cameras were not pointed where our camper was damaged. We most certainly will NOT recommend storage at this facility. And frankly, I am planning to contact BBB
Mary V | Expérience généraleTo make sure the conumers are greeted upon entering the building
ROSESHALL BVery professional… Everything went as planned!!!
MARK TI paid 108 dollars for a uhaul and only needed it for 6 hours and only got little over 10 dollars back wondering why contact me at wendysellers348@gmail.com and explain
Wendy AVery pleased with the service !!
walter g | Premières impressionsStaff were friendly and efficient. The equipment was ready when promised and the staff made sure that it was connected properly and that the lights worked properly. A+ service
DENNIS BGood service on time!
Larry FYou need to be more realistic about the space you are renting out. I was told I was getting a storage big enough for a 2 bedroom apartment and it isn't even big enough for my living room.
Lori W | Premières impressionsService is always professional and friendly. Equipment is ready for pickup on time and drop off is quick and easy.
RANDY BGreat staff and service.
LARRY PThe rental agent was friendly and helpful. Great customer service!
KEVIN KNeeds a light inside the unit
NATHAN H | Expérience généraleExcellent service!
CHARLES OExcellent service, they are quick and efficient. No problems.
Kevin KThe check engine light was on. Would be more comforting if it was not on. Mine was a local move.
FORREST AI've had dealt with Lancaster Uhaul just two weeks ago and was very happy with what transpired. I lost a lot of money and uhaul would not give an inch though what happened had nothing to do with me. But uhaul is the only company that works on my time schedule so I had to go with them again
TROY BMaybe marking the flow, the turnaround wasn't visual, needed verbal directions.
JENNIFER AWe had a great experience storing our camper in the covered space.
Leonard A | Expérience généraleHave more parking for people who need to leave their vehicle at the uhaul lot for the day
CINDY KCustomer service is always great!
DAVID RThe trailer I rented developed a flat tire and the people swapped it out for a new one and took care of it without question or hesitation. They were wonderful.
JAMES MLove the self check in/checkout but even still the staff were great!
Diana SIt was my first time renting a UHaul and the staff were all super friendly and helpful with getting everything I needed for my move and answering questions. The van was also in good condition and easy to load myself. It ended up being a super pleasant and convenient experience and took some stress out of a busy day. Would definitely come back here for any moving needs
KRISTOPHER RThe staff was very friendly and took time to show me around and answer all of my questions. Very easy check-in and reasonable rates. I wish there were an elevator to get larger/bulkier items upstairs.
Paul T | Premières impressionsEasy to find and navigate.
MICHAEL CWould be helpful if sensors for lights were not just on one side. Would be helpful if a renter actually had 24 hour access and not just limited hours.
Jason W | Expérience généraleMy experience was flawless. Great employee, easy pick up and drop off!
CAROL CYou guys rock!
CONNER RNot sure you can improve at this point in time. Everything was smooth and easy and the people there were great.
HUBERT VLancaster has a great team. It is good to see a business busy and try to stay ahead of customers needs.. Geat job and Hapy Holidays
Mark S | Expérience généraleNothing, it was perfect! Staff was fast and friendly and took all the stress out of the experience.
BRET SExcellent service à la clientèle. Very friendly employees. Willing to go the extra mile
DALE SPrompt and courteous
Michael BYou were both amazing. One employee helped with the gas price and the other helped with the ratchet system on the buckets. Thank you BOTH very much.
ANNE MHuge kudos to the sending and receiving teams. Start to finish, the visits, calls and load/unloading experience with both locations were excellent.
Rachel BEverything's okay but see I need I was using the U-Haul cuz moving my garage cuz you know I own a business I travel a lot and you know I had to move I had to travel the truck was perfectly safe parked in my lot I paid for it and then on actually the last day that I the last day that I've paid for it the lady called me and said I had to redo my card because she couldn't charge it I said okay and I hung up the phone and she charged me 75 bucks so I don't know if that's a round number that you guys have but yeah so kind of ripped off but so I got called out of town either way and then next I know she she threatened to call the cops on me is that the kind of his business you guys do I mean that was a little bit unprofessional I think but I return the truck the next day but you know that one I got back took it back guess what didn't get my stuff done so now I was not satisfied honestly you should give me my money back and been I should charge you for storage of your vehicle but yeah so that's what's going to happen when I see the receipt I'm sure it's going to be great
Michael CGreat customer service & affordable rental, thank you!
DAVID RThe young lady that assisted me was very polite and efficient. Her excellent customer service skills were very appreciated!
Craig EThe Lancaster assistant manager was very helpful. She explained everything
Mary V | Premières impressionsStaff was great
JAMES SExcellent and quick service. I found no improvements needed.
MICHAEL GI've been a great customer for few years off and on.this time I'm really upset.someone had gotten in my units and stolen over 1500 dollars worth of stuff . So now I'm expecting my payment from u haul . I had insurance on both my units.please response accordingly back to me.thank you boobbie friend
Bobbie F | Expérience généraleAlways great customer service and plenty of rentals
DEBRA BOnly thing I didn't like it would be nice if it was 24 hours access to the units
STEPHANIE B | Expérience généraleI wish the pricing was a little better and/or you offered a veteran discount (not just active duty PCS/ETS moves) but the facility, the online reservation, check in, move in and continued maintenance is excellent and the customer service at the Lancaster, OH storage facility was also excellent. Very pleasant and helpful with the few questions I did have and providing me with free lock for my online move.
Kari G | Déménagement en ligneOnly thing I'm not happy with is they couldn't pro rate 2 days. So now I have to pay an entire month of November which I have nothing in the unit. Which I think is ridiculous. Someone else can rent this unit and pay plus they are taking another month from me. Not happy.
Susan M | Expérience généraleThis was our first experience using this service and we were impressed overall - but perhaps overall with how courteous, friendly and helpful all staff members were - start to finish. We'd certainly recommend the Lancaster Uhaul to others. Merci encore.
Ellen AHave customer entrance more visible
Kevin BRented here many times over the years they have grown a lot but the service hasn't changed, always helpful and quick to get you in your way and returns couldn't be easier or faster. Always recommend this place to everyone
RAYMOND AGreat place to store my trailer.👍
Rudy S | Expérience généraleI have used this storage facility several times. The employees have always been helpful and considerate. Any time I had a problem (ex.lost the number of locker, key would not work, questions) everyone was more than wiling to solve the problem. I will continue to use this facility whenever the need arises.
Beverly C | Expérience généraleGreat customer service from all the staff members
David O | Expérience généralethe only issue I had was I wasn't able to get the slide bar on the unit to work so I could not put my lock on the door, staff was working on it when we I left so hopefully when I come back with a load to store the problem will be fixed
Fran E | Premières impressionsGive the staff a raise@@@@+++++ the staff at Lancaster are great people that go beyond the average worker to help you. Thanks for the jobs well done.
Ronald S | Expérience généraleThe staff was always helpful and took care of all my requests. Danielle went above and beyond finding me additional units as we sold our home of over 30 years, and I had a lot of stuff to store. Shane answered my questions and communicated with me as needed. The facility was always clean and well maintained. This was a positive experience and I will certainly refer my Lancaster friends and family to this location for all their storage needs. Thank you to all the staff at Lancaster UHaul!
Theresa W | Expérience généraleExcellent doesn't begin to describe the experience I had. I would rent from this facility again in a heartbeat. I only moved out because it was so far from me and i found a location closer. The facility is well maintained and the staff is top notch. The manager went far above an beyond several times for me when i needed, and i really appreciate all the assistance I received.
Rita W | Expérience généraleWe have not moved in yet, but getting our rental was very convenient. We spoke with Shane and he was very helpful and courteous. We have not been to our unit yet, but my daughter went there to check it out and said it was very nice
bonnie r | Premières impressionsI cleared out my storage unit and wanted to close out the bill. The representative did not tell me that U-Haul does not prorate the number of days remaining in the month. I could have kept the unit for another 20 days. When I brought this up , the rep was uncaring and said I could not reopen the rental for the remaining days without signing up for new service. I rented a 15-ft truck to carry some lumber and sofas. What I got was a 12-ft truck. When I asked the rep about it she said the Granny's attic counts for the extra 3 ft. This is nonsense. The space above the cab is relatively useless and does not measure 3 ft. This is false advertising in a big way. It's not good to mislead and not inform customers of their options. My experience at U-Haul was the opposite of customer satisfaction.
Charles C | Expérience généraleWould like to switch 2 of my units. The drive up one was flooded by the downspout, where the concrete is broken up it flooded half my unit. The other unit inside is against a block wall, it is also leaking water to the inside unit.
Amber L | Premières impressionsNeeds more carts different sizes
Jerrod S | Expérience généraleI was disappointed there were no available large climate-controlled units available. I have a 2 bedroom home with dining room and den furniture. Those smaller units could not accommodate the taller furniture without renting several units making the venture quite expensive..
judith M | Premières impressionsAlways helpful and friendly!
SHANNON S | Premières impressionsThe entire process was smooth. The staff are very helpful and friendly. My only concern was the lack of flat bed cstmrts available to transport our belongings from car to rental space and vice versa. There used to be 2 flat bed carts about renters. The last month or so, we noticed that once of the carts was missing. Despite this, the staff were kind enough to let us use the large orange "shopping cart" in order for us to move our belongings from the large storage unit we had almost emptied to a smaller unit that we needed just for one month. Apparently, another renter has either stored it in their unit or stole it. A replacement would be a good idea for such a large facility.
Ann G | Expérience généraleI appreciate the convenience and kindness of the facility and staff!
Beverly C | Premières impressionsKelsey was so helpful and sweet. She is an awesome employee.
Dona R | Premières impressionsThe two female associates were outstanding.
EDWARD P | Expérience généraleCheck in was very easy. This facility is also in process of updating their cameras and alarm systems, so that is big plus as well.
RICKY E | Premières impressionsThe people at the front were fantastic kids!!!殺殺so helpful I wanted to kiss the Girl and the guy. But I didn't. I could have because I'm 77 yrs. Young and a grandma. I can't emphasize how good they made me feel. Give them a raise because u better keep those two kids here in Lancaster, OH43130
sharron s | Expérience généraleGood service. Clean truck
Brian S | Premières impressionsI wish it was cheaper.
jacob c | Expérience généraleGreat customer service!
barabra r | Expérience généraleGreat Customer Service
barbara R | Expérience généraleShane and the rest of the staff were very knowledgeable and helpful in finding A place to store my RV. . I highly recommend this U-Haul facility for your storage needs.
Pat H | Premières impressionsMany thanks to Danielle Holland who helped with getting the 2 storage units cleaned out and also helping to secure a pod to be sent to New York. She was pleasant, knowlegeable and available to answer any questions with immediate follow ups.
Roberta I | Expérience généraleAlot of repair work on vehicle's in secured area. Your price was the reason we let to much money.
Jeffery L | Expérience généraleTemperature controlled facility is the only way to store all my precious belongings
Nancy C | Expérience généraleYour prices became outrageous! Hated to move out, but could not afford your unit. Please note I was a VERY old customer.
ROBERT M | Expérience généraleThe check-in process was simple. The first unit I picked turned out to be locked, but Kelsey made a quick pivot to a different option, which was equally acceptable. No complaints or reservations about choosing your facility.
Matthew P | Premières impressionsPlease start cleaning the units mine has a birds nest in it and was filthy I had to sweep it before I moved in!
Jacqueline S | Premières impressionsgodsend
RANDALL E | Expérience généraleWas very impressed by the expansion/construction now undetway. Also encouraged by sevurity enhancements underway and planned. This means we are likely to continue using this facility as our need for more storage develops, instead of switching to an alternate storage provider. Much easier for us.
Robert M | Premières impressionsI would give this uhaul facility RAVE reviews due to the 24 hour access and how well maintained the climate controlled units are. However, there were MULTUPLE occasions where I was locked out of my storage unit for 5-9 days (after catching up my past due balance) You see when I get behind on my payments yall have no issue locking me out of my unit, so I would think that once yall take my money to catch my account up current that SHOULD grant me access to my unit shortly after office hours begin. But that has not been my experience. Not to mention there was one time about 6 months ago, I went to put some things in my unit and I was greeted by a handwritten sign that told me (and everyone else in that climate controlled building) that my 24 hour access was being temporarily suspended sorry for the inconvenience. I was NOT notified of said suspension or reasoning for doing so. Every time I was unlawfully denied access to my unit I brought the issue up with management and not one time was my account credited for such inconveniences. I may not be a general manager or anything but I would said that's just BAD BUSINESS especially since the property is so well maintained.
Kathleen B | Expérience généraleTyler was a big help!!! Both the girl and, didn't get her name, Tyler were so sweet and helpful. God Bless both of them!!! Tyler helped me get a lock and I knew I couldn't get one like he said I needed. The latch on the shed I rented needs to be fixed. It doesn't slide easily. I cut my finger trying to get it slid over. Tyler put zip ties on the door so I could pull the door down. Otherwise I never would have been able to get the door closed . I'm only 5' tall. And I thot it was genius how he put the twist together so I could get the door closed. Nice people u have working there!! Kudos to u haul. Sharon Slater
sharron s | Premières impressionsThis facility is very nice and well maintained. The employees have always been helpful and I have multiple units here. Overall excellent!
Theresa W | Déménagement en ligneThere is construction going on and the road to get in is limited and tight almost unable to get in with truck and trailer or 5th wheel due to the parking spots by entrance into gated storage used for trailer parking - if those spaces were blocked for non usage would make it easier. And less stressful. Another tight area inside camper parking is some of the vehicles in spots are sticking out of parking spots - making it hard to maneuver- it's cars that have flat tires and don't move. Otherwise our experience has been wonderful!!!
tammie c | Expérience généraleFor the purpose of me using the storage the hours of retrieving and bringing back was not working for me personally
James A | Expérience généraleclean unit, easy to access, very secure
Michael D | Expérience généraleMy storage units had rat feces and trash in it. The staff were not knowledgeable and were driving the trucks recklessly around the property. I will ever rent another unit at this location.
Madison L | Expérience généraleFor the high price, $170 a month, the service should have been much better. In the year and 4 months I rented, I had issues with the yard being frequently unsecure sometimes overnight, issues with access to the lot being dropped from the advertised 24 hours to 12, issues with people living in dilapidated trailers next to my space and literally using the parking lot as a dumping area for human waste, and issues with what was supposed to be included electricity in the space being limited to less than 2 hours a day. UHaul should have been able to do a better job than what was experienced.
Robert C | Expérience généraleAll the staff there are very friendly and helpful. The whole place, office and storage area, was spotless. Love the temperature and humidity levels in the storage area. Perfect for computer and other tech storage. I feel my stuff is safe stored there. Good prices as well. If you want to get a unit in Lancaster, this would be the place to go.
REGEN T | Premières impressionsI am very impressed with the staff at UHaul. They were extremely helpful in responding to my storage needs. As always, the facility is clean and well maintained. I have used UHaul at this location many times in the past, and will continue to do business with them in the future. Thank you very much for the job you do!
Theresa W | Premières impressionsHaving issues with access code, but getting resolved
Tim F | Premières impressionsThe staff was amazing and super helpful! Will definitely be using them again with next moving need.
Jennifer M | Premières impressionsAll employees at this location were superb & excellent with helping me and answering all questions I had.
MICHAEL L | Premières impressionsI moved into a storage unit after a house fire. I changed units a few times to smaller units but kept most things in storage for 14 years! All of my items are safe and secure! Never a problem here!
SHARON D | Expérience généraleWhen my husband and I rented a truck to move our stuff to our new garage, the floor panel in front of the ramp was sprung loose upon initial inspection by husband, which was a serious tripping hazard as we carried in and out boxes. The Sunday staff was friendly and gave us some tools in case the dipping, loose panel interfered with getting the ramp back up, but there was no mechanic on site to fix it. Also the truck was rented without it being in good shape. If we had tripped carrying boxes, it could have been serious. I think the error in judgment would have been the mechanic's who cleared the truck for rental. The office staff was friendly, helpful and they called the home office when the main entry storage doors would not open after 9AM. They even let me fill up my water bottle at their sink after loading the truck on a hot day. Our stuff was in good shape due to the climate and pest control of this clean facility. Even the bathroom was clean.
Darlene N | Expérience généraleOur experience cleaning out the shed was great. Staff were all helpful. Merci.
Kim W | Expérience généraleVery friendly and knowledgeable staff. Large are to park in load and unload.
judy R | Premières impressionsjob well done
Herman H | Expérience généraleYou don't want me to really say what i think do you
James C | Expérience généraleShane Pierce was great to work with. If only more managers were this helpful and polite!
Misty R | Premières impressionsprice increases were too high, I moved out because i found a place for 40, dollars..
Robert N | Expérience généraleI should have asked where the unit was located. I assumed it would be where I saw units by the mall. So I'd have outside access. For drive up access.
Angelica B | Premières impressionsI loved everything about it for 4 years! But the price increases was too much so I had to give it up. Merci!
stephanie r | Expérience généraleTo expensive
Nathan W | Expérience généraleI'm not happy storing my RV at this location. They only turn the AC power on for 1 hour per day. My batteries need my charging time. I wasn't told that info before I parked. Will you pay for coach batteries that are ruined?
Rob M | Premières impressionsInteracted with 4 staff members: Erica, Brittany, Jeremy & Robert. They were all friendly, polite and informative. I appreciate that in staff members.
Angela S | Premières impressionsThe reason I give a below average is due to the cost of the units are very over priced!!! The unit was increased several times, so over priced!
kelly f | Expérience généraleIt would be helpful if the units had a light inside.
Clifton M | Expérience généraleShane and his co-workers are fantastic!
BOB N | Premières impressionsEasy in and out, billing was concise and notified each month, never a problem in many years of use. Having propane available on site a real convenience. Highly recommend
larry w | Expérience généraleGreat facility and staff.
RICK B | Premières impressionsI was disappointed that I did not get a refund. Charged entire month when I checked out eight days early
Eddie S | Expérience généraleVery friendly and helpful staff.
Sandra Y | Expérience généraleShane is like a " Dan " Dan is the man. Be more like Shane
Travis G | Expérience généraleI've had storage units for many many years and this is the only facility I have ever used. It is always clean and the staff is amazing! If I could give any recommendation it would be this: When I'm in my unit sorting thru things the lights only stay on for a certain amount of time. Then I'm left in the dark and have to walk out of my unit down the isle a bit for them to come back on. If I'm in the unit for a bit of time I have to do walk down the isle multiple times. I'm not sure how this could be corrected but it make me as a woman a bit nervous. Thank you!!
RHONDA V | Expérience généraleShane and all employees were very helpful. I recommend this uhaul to all my friends. They do an excellent job.
Michael B | Expérience généraleManagement change has made some significant differences in this place of business. We were clients of up to 3 large units for 9 years. Place used to be not kept very well, we found evidence of mice infestation and had to discard a bunch of possessions in our upstairs units last year. There was also a roof leak that caused damage to some of our things. When reported, we got kind of an attitude of "oh well". Things have changed for the positive, but your prices have driven us away.
CAROL B | Expérience généraleWe have always been treated well and the staff was very helpful.
robert v | Expérience généraleFirst phone call the clerk hung up on me. When I got there the other clerk was very nice and helpful.
Sharon C | Premières impressionsMy only complaint is when we opened our unit to clean it out birds had been nesting in it. There was dead birds, nesting and bird poop everywhere. My family and I ended up get sick from it. So I told them to warn the next rent that birds get in.
AMY B | Expérience généraleI originally tried renting a unit through your international office. Very frustrating. Your office was clueless (and rude) as to what and where units were available. Not getting the right help or information, I then ended up going to the physical location where fortunately Shane Pierce helped me. Shane really cares about his customers. I ended up needing 5 units for 8+ months. Thanks to Shane it was a stress free experience.
Linda R | Expérience généraleI DIDN'T LIKE THE FACT THAT 2 MONTHS OF RENTING THE UNIT MY STORAGE FEE WENT UP $10.00. THIS IS THE REASON I MOVED MY STUDF TO A DIFFRENT STORAGE PLACE. BUT THANK YOU FOR THE TIME I WAS THERE.
Donald M | Expérience généraleVery good people to work with!
Laura B | Expérience généraleStaff was very helpful and quick to help me get my Camper parking set up.
Jennifer K | Premières impressionsThe automatic doors to get in and out seemed to have issues often- I was there two different times and had to ask for help with the card to open the doors
Barbara S | Expérience généraleShane even remembered me and my good payment history after I had been away for a year. Also I noticed that he diversified his staff. He is a good manager.
delphina n | Expérience généralemy furniture was damaged by leakage on the floor. the staff is helpful working theough it but havent yet resolved.
larry m | Expérience généraleStaff went above and beyond to help me the 2nd time I was there.
Charity T | Expérience généraleNeed to train employees how to greet customers and to be helpful toward them. The Lancaster unit has rude employees.
Molly E | Expérience généraleI rented supposedly the only unit you had available that was allegedly 6 feet in height. "Split level" storage. There was a pipe/sprinkler head going through it so no way could it be 6' of storage in height. The day I rented it there was another customer screaming and ranting with another customer I thought someone was going to be killed. I just shut my unit and left and never went back until I got what little I had out. Did not feel safe there. The hallway where my storage "closet" was housed was so dark you had no light inside the unit. Every time I went there the automatic entrance doors to the storage unit were kept open also so not very secure.
SUSANCHRISTINE M | Expérience généraleOnly issue was with Uhaul Corporate Customer Service when canceling my unit
Matthew H | Expérience généraleIn the 5+ years we used the storage the swipe card hardly ever worked and we had to get office workers to let us in. This was annoying
WILLIAM K | Expérience généraleCould not see in unit. No lights. My furniture was covered in mold had to throw it out.
KENDRA C | Expérience généraleThe cusomer service representative Shane actually remembered me & remembered my months of timely payments & clean departure even though he only met me one time back in 2020 when I paid for my unit.
delphina n | Premières impressionsWorked with Shane. Absolutely fantastic. He is why I will keep coming back to that location
Jerry L | Premières impressionsThe move out date was on the 15th not the 17th. I cleaned and moped the unit myself for the next occupant. The unit moved to from 1323 was dirty ams not well maintained. I have been trying to get one of the biggest units uhaul has instead of three individual ones and paying 400 a month but always told none is available that offer electricity with them. I have paid out alot of money to u haul using the storage and moving trucks and van without any comprise toward the cost of my units or on the trucks. I'm not especially happy with this company for the way things are done or handled and the customer goes above and beyond to try and accomplish what they need from this company. It should be this company doing it for the customer. Not enough employees to cover issues, customers always having to wait, phones not being answered hardly ever. No accomedations for what the customer is looking for. Unable to directly speak with someone from a corporate stance who can deal with the issues. Just overall problems that should be adressed and worked on. Staff is over worked and not allowed enough time to interact with the customer to full fill their needs and wants. Due to lack of people, guidance and training. These issues should be addressed asap as well as accomidating what the customer needs. Call backs from a message left at the uhaul on an issue would.be a good start.
JACKIE L | Expérience généraleShane was the bees knees, shop is tip top, down to the brand new rental truck keys. Bling bling! O' Diam is a hitch slayer, kills everything w ease. He might have 99 problems, but a hitch aint one. Hit me! Fr fr!! My concerns w storage are non existent. Homegirl Claudia has that side of things on lock. Literally! She da best! Like DJ Khaled says. She'll tell ya "we da best". Teamwork all day.
Nathan P | Expérience généraleCharged me a whole months rent for just 7,5 days. I always payed on time. I had a family emergency the middle of July had to go out of town.
Lisa V | Expérience généraleThis is a great facility to use especially when you have unexpected storage needs arise such as a death in the family. It is comforting to know the security and safety of your items that are stored. Very convenient to use and everyone has been wonderful to work with. We would highly recommend this storage facility.
Christy G | Expérience généraleI only used it for five days I should of got some of my money back I didn't have for the whole month
mark w | Expérience généraleManager at location was very rude and unprofessional,
Joseph S | Expérience généraleThe man that took care of me was awesome
mark w | Premières impressionsThe employees have been excellent….
DAVIA B | Premières impressionsThe staff and managers at both the new Richmond location and Lancaster Ohio location went above and beyond to assist me.
GAYLE B | Premières impressionsStaff was very helpful & facility clean & organized. This is a great location for rentals, supplies & storage.
Laura T | Premières impressionsWas very pleased with the customer service and explaining everything into full detail!!!
Brenda M | Premières impressionsThey did not have my unit still available. Gen manager gave me smaller unit and promised to transfer my unit to one I reserved with 1st month free when one comes available.
Tracy S | Premières impressionsA new employee by the name of Michael helped us. Very professional, friendly, gave us his full attention and made us feel very comfortable. Bought more moving boxes. He is a keeper. During these times it is hard to find reliable etc. people.
Susan W | Premières impressionsAttendant (Emily) was professional, proficient, very helpful and friendly.
Mark H | Premières impressionsEmily was the best! On one of my worst days! Merci.
Jennifer H | Premières impressionsYou have the best manager at this facility!! Everyone is is very helpful and friendly.
madel o | Premières impressionsWe had very friendly service and thought the storage facility was excellent. We only needed a unit for a couple of months while we were in the process of moving and the experience was very pleasant.
Lisa M | Expérience généraleSold my unit is why I no longer have an account, but I will use their service again should I need storage. Highly recommend this facility.
Peter J | Expérience généraleVery helpful in a moving situation where something always goes wrong. More than made up for the mix up.
Gary M | Premières impressionsI don't have experience with another company to compare to so I'm not sure how to rate. My experience with everyone i have talked with at "this location" has been great however my initial booking was done through someone who answered the phone outside the location - customer service i guess..... and she booked me with something that wasn't available. Had I not called later and spoken with people on site i would have not had storage on moving day and would have never used uhaul again. Again, not the fault of the people at the location but maybe in the bigger uhaul network.
Lori B | Premières impressionsI have rented from UHaul for over 10 years! They have provided excellent service and good pricing. With other storage units, it was always a concern to have someone check on the unit to make sure things were ok, NEVER did I worry about these storage units!! I was very content knowing my belongings were safe and protected with a good security system..
ERIC W | Expérience généraleNice people and place did not need anymore Thank You
DONALD W | Expérience généraleStaff was very helpful and accommodating. Much appreciated!
Dan P | Premières impressionsI needed a climate controlled unit quickly. The staff was very helpful & found exactly what I needed. I would use their services again & recommend.
SARA F | Expérience généraleEmily is a very awesome person. She is perfect and professional too
Nabeel A | Premières impressionsEmily and the team have all been very friendly & helpful! I would highly recommend U-Haul for your storage needs!! I will return back if & when I need storage needs again.
KEITH H | Expérience généraleThe reason I would not recommend.Uhaul because this company does not prorate. My son closed on November 6 and u keep the rest of the money. I guess in very fine print that that was stated in the contract. Money is hard to come since we are retired. I guess u.need the money. This is unfair.
Robin B | Expérience généraleI was lucky enough to deal with Emily F. at my Uhaul location. She went above and beyond to help make my experience great. In the future I will be a returning customer that's refers others as well. Thank you Emily for all your hard work!
Stephanie G | Expérience généraleThe staff was always very helpful. The storage unit was clean and safe and I really appreciate that there were carts to use to move our stuff.
William M | Expérience généraleI'm very disappointed in my transaction earlier today. On 9/27 I called to see about moving from my 5x5 unit to a larger unit. Unfortunately, I can't find my notes to identify who I talked to, but my call log notes a 17min call. The gentleman that I was working w/ was very pleasant. I decided on a 10x10 units for $100 +tax per mo. He said he put the reservation in, and since I'd just paid the bill on the 5x5 unit, he said that I had til the end of the billing cycle to move out of the 5x5 and into the 10x10 otherwise I'd then have to pay for both units. Understood. I also inquired about prorating the bill for the 5x5 for the unused days from whatever day I ended up moving out. He said "Yep, we will prorate the unused days and credit it to the cost of the new unit" Awesome, Sounds great! FFwd to today..No unit reserved, no 10x10's available, I ended up with an 8x11 (that doesn't look like 8x11, but I'll be measuring to check), it requires 2 locks instead of 1, and the $10/$15 round lock we HAD to have for the 5x5 doesn't fit on these locks, so now that's useless. Then when I went to tell them that the 5x5 was cleaned out, I get a Move Out receipt for $0.00. When I inquired about proration, I was told, "U-haul doest do that, sorry." If I'd have know that, I wouldn't have busted my butt to swap units. Not that it's your problem, but I work 6,5 nights out of 7 per week and my son works days. This was the first time we were able to work out schedules to get this done. Only to have it turn into this. Hindsight is 20/20, if I hadn't been so focused that this moved needed to be done today, I'd have waited til a unit I wanted became available bc $60/mo and a crowded basement is better than $100/mo and still not being able to move everything in. So, I'm sure this isn't a big issue for y'all bc your team members weren't really the root of the issue, I just wanted someone to be aware. In the future customers should be given a reservation# and prorating the units when a customer is simply swapping units is just flat out good customer service. It's the 7th of the month and Im basically paying for a 5x5 unit I no longer have access to. Shame on a company like U-haul that takes advantage of their customers like that, especially in this day and age. Disappointed bc I expected better than that from them. Regards, Christina Bennington
Christina B | Expérience généraleLove Jamie and Emily
TRAVIS W | Expérience généraleI fell on hard times. Was homeless, got to where I couldn't make a payment. I finally got another apt. And with uhaul big heart and generosity I have my things. Thank you and God bless.
Robert G | Expérience généraleEach and every person who is employed there is: courteous, friendly, helpful, kind and extremely knowledgeable.. My experience will be remembered by me for many, many years, especially about manager Emily and assistant manager Jaime.
howard s | Expérience généraleVery helpful and nice!
jessica H | Premières impressionsStaff was wonderful Facility was clean and easy to access. Highly recommend this location for any u haul needs.
anthony c | Expérience généraleThey really kep this facility clean and the staff is great.
johnathon w | Expérience généraleWe had a little miscommunication when we moved out and I was charged an extra month. After visiting the office it was credited. I rented unit 3703 for 15 years. I never had an issue and I don't believe I ever created one. Thanks for the follow-up. Regards, D.Miller
DAVID M | Expérience généraleCame back with a load at 9:00 PM but could not gain access. Thought the sign said good til 10:00
Joe F | Premières impressionsEmily Fernandez and her staff were wonderful to work with. I give the place a five star rating on every level.
rae H | Expérience généraleExceptionally clean. Easy to access at any time. Always felt secure there any time of day. Loved the drop off for items you don't want.
shelli M | Expérience généraleEmily and her employees are all very friendly and helpful. I would recommend this storage to all my friends and family.
Michael B | Premières impressionsJamie was awesome Knowledgeable/Professional/Friendly
anthony c | Premières impressionsShane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.
Jeremy P | Premières impressionsThis is a very nice facility.
Deborah B | Expérience généraleSafe and secure covered outdoor storage storage for my RV with electric, perfect for my needs. The well lit easy access fenced lot was never a concern, I felt my equipment was in good hands. Thank you Emily
Larry W | Expérience généraleGreat staff very friendly and helpful
gary h | Expérience généraleIt’s way ok until the raised the price on the storage so I had to sale everything, get rid of the unit.
suzette g | Expérience généraleI think excellent sums up the quality of service and the indoor facility. Enough said.
delphina n | Expérience généraleStaff was extremely helpful, courteous, and professional.
Vera N | Expérience généraleEveryone was friendly and accommodating. They were professional and thorough with contact and promo explanations. They have absolutely fantastic customer service.
Maryanne S | Premières impressionsFacility was clean and staff very nice.
Jason B | Expérience généraleYour pros treated me with exceptional skill and proficiency. Answered all of my questions and quickly finished the process. Great job
William O | Premières impressionsAucun
gary h | Premières impressionsSeriously one unacceptable issue after another
Jane W | Premières impressionsThere were 2 employees who were busy with customers for 5-10 minutes. Perhaps a 3rd employee would have expedited myself and a 4th person. I was there between 9:30 & 10:30 a m on a week day.
June R | Expérience généraleVery nice and helpful.
Jason B | Premières impressionsVery satisfied. Secure, clean and convenient.
Lee N | Expérience généraleEveryone was very helpful, courteous and kind.
FairHope H | Premières impressionsEveryone was spectacular!
lulu M | Expérience généraleWell recommended
craig r | Expérience généraleThey are making me write something......so I am in order to continue
Claire B | Expérience généraleWe used a storage unit for many years. It was very secure and well lit. I like the idea of going inside the building to our unit. Staff was wonderful if we ever needed them for anything.
EVELYN B | Expérience généraleWhen we need a storage unit we always use U-Haul
Jettie C | Expérience généraleThey took care of my needs for storage. I had moved from AZ to OH.
Sandra J | Expérience généraleWould be better if rates were pro-rated.
Brandi D | Expérience généraleBoth ladies that helped us last night getting into our unit for the first time were top-notch. Also greatly appreciated the help of both Susan and Emily when we called to arrange the rental.
thea N | Premières impressionsWould use again!
melodie r | Expérience généraleWe had absolutely no problems. The staff was friendly, the rates are more than reasonable and I would definitely recommend your facility.
charles w | Expérience généraleVery pleased
Jeffery L | Expérience généraleThanks for keeping my stuff safe fir over ten years of storage
CONRAD M | Expérience généralealways friendly. any questions or issues i may have are always handled professionally and in a timely manner.
Mark P | Premières impressionsYour manager is outstanding there! She went beyond the Call of Duty I thank her very sincerely!!! You need to pay her more money !!! Thank U Miss T.M. Colborn
tina c | Premières impressionsNone at this time
steven k | Expérience généraleConsistently good service at this location
JOSEPH R | Expérience généraleMy storage unit was broken into by the adjoining storage unit renter. Hopefully the police and Uhaul will convict him and my stolen items will be returned.
Clint B | Expérience généraleYour Lancaster staff was always very friendly and accommodating!
lori b | Expérience généraleThanks
greg f | Expérience généraleIt would have been helpful to have had lights in the storage lockers.
EDWARD K | Expérience généraleIclycpu p jnh
Joseph R | Premières impressionsA large clean and secure facility run by a very caring and efficient staff. I've stored my RV there for years without worry or the first bit of annoyance. The very capable manager Emily is the best.
Larry W | Premières impressionsStaff was efficient, knowledgeable, helpful and courteous. Facility was spotless and well stocked with supplies. By very far, the best U-haul facility I've ever used.
JOSEPH R | Premières impressionsReally liked everything, would use you all again if I needed to.
Lisa S | Expérience généraleExcellent
THOMAS & | Expérience généraleYour facility works great for my job with the Columbus Dispatch! Merci.
shelli f | Expérience généraleWonderful, very professional, helpful, staff!!! Thanks for caring!
stephanie r | Premières impressionsGreeter as soon as we walked in. Gave us one month free because of a mix up when we reserved a unit.
melodie r | Premières impressionsVery nice and helpful. Showed how to use pass card.
steven h | Premières impressionsThe two gentlemen that work at the facility often in the office are super nice and friendly!
BRITTANY T | Expérience généraleThe customer service I received was EXCELLENT! They understood my needs and went out of their way to help me find the right unit for my mom. Merci.
TRACY S | Premières impressionsEveryone was very helpful and friendly will recommend you to my freinds
Jettie C | Premières impressionsThe staff is sooo nice and helpful. I always have a great experience with Lancaster UHaul!
Dawn D | Expérience généraleUnfortunelately, due to timing the biggest was on outside of facility. good furniture... Stickley dining set, leather couches,cherry table &chairs, oak gun cases , upholstered couches were mildewed.
Marcy H | Expérience généraleStaff was always very friendly and helpful whenever I had questions.
pam f | Expérience généralevery accommodating during our move.
MIKE S | RéservationFriendly and clean environment
shelli M | Premières impressionsI will use them again if needed!
VICTORIA W | Expérience généraleCourteous and friendly employees, very helpful.
jose g | Expérience généraleMain complaint was the limited access to 110 volt receptables. Site had two receptacles for two sites to share, but one was a GFCI which might trip without notice by employees.
terry y | Expérience généraleFor indoor storage, it's the best in town.
RICK B | Expérience généraleThis facility is always clean which is a big deal when I'm storing personal items.
RHONDA V | RéservationOverall I'm very pleased with the facility and will continue to store my RV there in the future. There was talk about installing an RV dump at one time and I'd really like to see that happen. Larry
Larry W | Expérience généraleDoor fell off hinges and came down on my brother inside the storage unit. Could have hurt him badly. Also a rat poisoning box was inside with rat poison, I did not put there.
Janice M | Expérience généraleCompare your prices against other storage units, others could be slightly lower. Your location and the people I dealt with were great. The location made it very convenient for me.
Melody B | Expérience généraleWas a worry free time. felt like i was with friends.
Jim C | Expérience généralePrices continued to raise for a box in a location that never changed. There was no increase in function, accessories, access, security, or location but still increased.
JOSEPH F | Expérience généraleI THOUGHT STAFF WAS VERY HELPFUL.
Bryon S | Expérience généraleThank you again we didn't use storage for more then a week but was well worth it very clean and piece of mind ...thank you
bonny s | Expérience généraleIt was far away into the inside storage 1334but was a good service. The security sliding in and out was most confusing. Never knew if I had to keep swiping the 2 each trip or what showed we were done.
Roger S | Expérience généraleThe young lady and gentleman that assisted us was super! Merci
Shawn E | Expérience généraleThank you for good service and a clean facility
Andy V | Expérience généraleI didn’t use your services
Mathew G | RéservationGood Stuff!
TY R | Expérience généraleI was one month shy of being in my unit for 5 years, the staff was always helpful and friendly! If the need arises again I will return to rent another unit.
KEITH H | Expérience généraleN/a
ELLEN H | Expérience généraleThe facilities were clean and well-maintained. The rental cost, however, seems a little high.
debra y | Expérience généraleLindsey was very helpful and a pleasure to work with during our time using this storage facility.
TIFFANY L | Expérience généraleOutstanding service! Outstanding staff!
Larry E | Expérience généraleStaff was always helpful and very professional.
Francis P | Expérience générale