Évaluations des clients U-Haul Moving & Storage of Lancaster

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lancaster

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Harold N. le

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Le client n'a pas laissé de commentaire.

dennis j. le

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Le client n'a pas laissé de commentaire.

sandra m. le

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35’ truck would have been perfect. Could not get everything in the 26’ truck so had to leave stuff behind.

David R. le

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Le client n'a pas laissé de commentaire.

Linda B. le

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It is always a delight doing business with this U-haul store. The people are great. They get your order processed quickly. There is never a wait. The equipment is perfect. They take the time to explain to me more about how to top up the gas, check the mileage, how to call for help, if I need it, etc.

William K. le

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Emily was great! The blinker on the trailer would not work. Not only did she diagnose the problem, she got me a fuse for my truck to fix the problem. Very helpful! Thank you!

CRAIG B. le

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The customer service was the best I have ever experienced while renting from Uhaul.

Cheree K. le

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Friendly, helpful staff. Needed equipment ready and waiting each time.

thea N. le

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Both ladies that helped us last night getting into our unit for the first time were top-notch. Also greatly appreciated the help of both Susan and Emily when we called to arrange the rental.

AMANDA R. le

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Le client n'a pas laissé de commentaire.

Jennifer G. le

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Le client n'a pas laissé de commentaire.

Sandra J. le

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Le client n'a pas laissé de commentaire.

kendra w. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Jeff N. le

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Le client n'a pas laissé de commentaire.

Teresa T. le

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Emily went above and beyond to assist me in planning a cross country move. Always patient, courteous and kind as I wrestled with questions and changes to my plans. Can't say enough how helpful she was or how much I appreciated it!

Leonard A. le

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Truck was clean but didn’t run well

Linda B. le

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This is a very professional, over the top excellent, U-Haul store. I love dealing with them. I have done business with 3 other locations. There is no comparison. It is just such a positive experience here in Lancaster.

tamara g. le

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This is a great place to rent from. Everyone was helpful and friendly

matthew w. le

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Very well taken care of here.

Robin S. le

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I reserved a 26’ truck well in advance and Tuesday before my Friday pick up, they called to let me know it was broke down and all I could get was a 17’. This caused me to DOUBLE my miles...and forced to make 2 trips. Wasn’t very happy about that.

Teresa T. le

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Emily F at this facility was exceptional! She went above and beyond to help me with my long distance move. Always professional, kind and courteous at a time that was quite stressful for me! Thank you so much Emily!

thomas n. le

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Went well and staff was excellent. Can't complain.

Blake H. le

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Le client n'a pas laissé de commentaire.

melodie r. le

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Would use again!

Michael G. le

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Le client n'a pas laissé de commentaire.

charles w. le

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We had absolutely no problems. The staff was friendly, the rates are more than reasonable and I would definitely recommend your facility.

Patrick W. le

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Helpful staff, clean store, nothing to complain about!

Dennis R. le

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Le client n'a pas laissé de commentaire.

Steve R. le

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Le client n'a pas laissé de commentaire.

Chris C. le

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Le client n'a pas laissé de commentaire.

Philip M. le

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Le client n'a pas laissé de commentaire.

Mitchell P. le

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Le client n'a pas laissé de commentaire.

William F. le

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Le client n'a pas laissé de commentaire.

Clarence M. le

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There is often a significant wait for customer service at this location. That being said, the customer service received this time (employee's name was Nick Reed) was outstanding!

Jeffery L. le

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Very pleased

Steve W. le

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Le client n'a pas laissé de commentaire.

Larry M. le

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Consistently good experience. Emily in particular has been an excellent example of an ideal employee. Used the restroom there yesterday. Spotlessly clean and very well furnished. Extraordinarily positive experience. Obvious that someone materially cares.

Kevin R. le

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Le client n'a pas laissé de commentaire.

CONRAD M. le

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Thanks for keeping my stuff safe fir over ten years of storage

MICHELLE B. le

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Excellent service . Fast , easy and the staff are very friendly !

Anthony H. le

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Great experience. Truck was ready when I got there. Truck was clean ran well did the job we needed it to do!

rachelle c. le

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The 2 ladies helping me were friendly, quick and super efficient. Great experience!

DAVID G. le

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Le client n'a pas laissé de commentaire.

Mark G. le

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Le client n'a pas laissé de commentaire.

david r. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

Rob H. le

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Le client n'a pas laissé de commentaire.

kyle r. le

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Trailer was in rough shape aesthetically but pulled and operated fine.

anthony s. le

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Everyone was very helpful.

Mike S. le

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Le client n'a pas laissé de commentaire.

richard L. le

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Le client n'a pas laissé de commentaire.

Gregory C. le

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Le client n'a pas laissé de commentaire.

Mark P. le

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always friendly. any questions or issues i may have are always handled professionally and in a timely manner.

Larry P. le

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I wish the 6 by 12’ Cargo trailers had a jack on the tongue so we did not have to use our back to load this. I always have excellent experiences when using Uhaul equipment. Thank u

tina c. le

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Your manager is outstanding there! She went beyond the Call of Duty I thank her very sincerely!!! You need to pay her more money !!! Thank U Miss T.M. Colborn

PAUL B. le

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---no comment, except for the pretty GENERAL--MANAGER-----

James B. le

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Better maintance on the vehicles. The truck I had , has a wheel bearing going out and if not taken care of, someone is going to be paying for the tow and repair along with the inconvience to the customer

Samantha S. le

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Le client n'a pas laissé de commentaire.

BRENDA H. le

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Nothing you do a good job already

steven k. le

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None at this time

Patrick W. le

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Everything was easy and great. Definitely would use them again and probably will need to in a couple of weeks!

Duane K. le

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Great customer service by Lindsey!

victor b. le

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Consider reduced rates for customers with storage units.

Steve W. le

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Le client n'a pas laissé de commentaire.

Raymond A. le

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Rented this location many times always fast friendly service. The recent automation changes for pick up AND drop off make it quick and easy. Will continue renting from this location. Several more planned for the next few months.

JOSEPH R. le

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Consistently good service at this location

gene h. le

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Nothing I can think of. Reservation went smoothly, pick-up was easy and even though I returned after store hours, the return was simple also.

Linda W. le

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Le client n'a pas laissé de commentaire.

David A. le

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A big thank you for not freaking out when I showed up about 10 minutes before closing time... you all still took your time and made sure I was checked back in

Howard L. le

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Well the crank on the jack was hard to use. And I used the trailer to take a lawnmower to another house but the lawnmower didn’t work so I didn’t get to use the trailer. Which I said to the attendant. I thought maybe I could receive a discount or something

keith c. le

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Everything was great!

Bill E. le

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The truck I rented wasn't big enough for what I rented it for not knowing that the part above the cab is figured as part of any length of truck you rent instead of actual floor space or length causing me to have to return with the truck. However the U-Haul people at this Lancaster Ohio facility were top notch and gave me a larger truck to do the job with no increase in price. Now I ask you, "where can you go in today's world & be treated like that " ? Nowhere that I know of. I won't hesitate to rent from them again should the need arise. Thank you U-Haul moving & storage of Lancaster Ohio, Riverway Drive. You saved the day.

Clint B. le

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My storage unit was broken into by the adjoining storage unit renter. Hopefully the police and Uhaul will convict him and my stolen items will be returned.

lori b. le

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Your Lancaster staff was always very friendly and accommodating!

greg f. le

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Thanks

Robert B. le

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I wish that every truck was just taken and expected to be returned on a full tank. Would make the process easier and cost less money!!!

James B. le

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Le client n'a pas laissé de commentaire.

Brad G. le

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Coffee and donuts in the truck.

John S. le

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Le client n'a pas laissé de commentaire.

James Z. le

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Le client n'a pas laissé de commentaire.

john l. le

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Emily is an excellent and knowledgeable employee, with a very personable attitude. A pleasure to do business with !

Mary Anne L. le

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I have experience pulling trailers. Others may not and I would review how to handle a 9ft x 12 ft trailer with someone who has less experience. I do not remember being asked if i had experience with pulling trailers.

Clinton M. le

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The people are all very nice. But this location has botched my reservation two weekends in a row. The first reservation they didn't have the appliance dolly that I reserved. The second weekend, the booking agent scheduled the wrong time window, the truck's floor was soaked from mopping and forced me to lay towels down and the tenant gave me the wrong key resulting in 15 calls from the location. The first stating that I took the wrong key off the counter (the key was given to me). It is also frustrating that the trucks are never full on fuel, and the check in process where the customer is fully responsibe to identify all the damage on the vehicles (where there is a ton of damage on both trucks I rented) or they could be held liable. I dont find either fair to the customer. One how accurate can the office measure 9/16 of a fuel tank? Two how can some be expected to scan an entire moving truck for all the damages? I would consider changing these policies.

jodie C. le

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Le client n'a pas laissé de commentaire.

David C. le

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Friendly staff and made the transaction painless all except the moving of everything :)

JAMES F. le

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Not a thing ,everyone was fantastic

Matthew C. le

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Truck needed new wiper blades. Drove through 3 hours of rain with crappy blades.

steven h. le

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Emily's is very nice and knowledgeable. Helped me with guideing me to hook up with the trailer. Rate this location a 10.

David or Sylvan C. le

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There is nothing you could do to get better you guys are great as you are keep up the good work team

EDWARD K. le

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It would have been helpful to have had lights in the storage lockers.

steven R. le

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The people were great when we returned the truck

kim h. le

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Finances were tight, but an urgent need came up to move items for a family member. The $19.95 rate, plus mileage, plus gas seemed a bit extreme to me. I would have much rather paid $30 or $40 as daily rate, and refill with gas than rent, mileage, and gas. Also uhaul put 2 charges on my account, not a single transaction. Then, the guideline for refueling was not accurate, so I lost out there as well! Nice vehicle, nice, polite staff, but costs a little steep imo for 5 or 6 hr rental.

Larry T. le

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Le client n'a pas laissé de commentaire.

David V. le

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Le client n'a pas laissé de commentaire.

tyler joseph w. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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Iclycpu p jnh

Joseph R. le

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Le client n'a pas laissé de commentaire.

matthew d. le

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Le client n'a pas laissé de commentaire.

Geroge M. le

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Le client n'a pas laissé de commentaire.

Douglas P. le

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This U-haul facility is the best I have ever used for our trailer rental needs. There are a couple of locations closer to our offices, however Emily and her staff do such a great job that I won't rent anywhere else. The equipment is always clean and ready to go, and I never have to wait for service. When returning the equipment, someone comes out to greet me and quickly helps disconnect the trailer so that we can be on our way. Top notch customer service!

Joseph R. le

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this is simply the best Haul location we've ever used.

DANIEL N. le

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Fast, easy and most of all great customer service!!!!! Keep doing what your doing and I will be back! The lady that help me out has the best customer service. Thank you!!!!!

Jerome B. le

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Le client n'a pas laissé de commentaire.

Larry W. le

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A large clean and secure facility run by a very caring and efficient staff. I’ve stored my RV there for years without worry or the first bit of annoyance. The very capable manager Emily is the best.

J William B. le

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None required

Robin K. le

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I haven't gotten my money from my deposit credited back to my account yet...very disappointed!!

Rex P. le

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Le client n'a pas laissé de commentaire.

JANET F. le

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I would definitely rent again

Kimberly D. le

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Check the wheel bearings on the passenger side

Michelle S. le

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Le client n'a pas laissé de commentaire.

JOSEPH R. le

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Staff was efficient, knowledgeable, helpful and courteous. Facility was spotless and well stocked with supplies. By very far, the best U-haul facility I’ve ever used.

Richard K. le

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Le client n'a pas laissé de commentaire.

charlene p. le

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Le client n'a pas laissé de commentaire.

william m. le

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Nothing

Vicky H. le

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Employees were very friendly and informative. They made the experience very easy and fast.

Joe M. le

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Le client n'a pas laissé de commentaire.

Rena Jo P. le

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The size of trailer I ordered online they did not have for me.

Lisa S. le

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Really liked everything, would use you all again if I needed to.

Mary S. le

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The young man that checked us in was extremely helpful when we decided on a last minute upgrade to a larger vehicle. I would highly recommend the Lancaster, Ohio location.

Nick P. le

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Le client n'a pas laissé de commentaire.

JUSTIN S. le

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Staff was polite and very helpful

Michael B. le

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Le client n'a pas laissé de commentaire.

Scott G. le

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The truck needs retired and it smelled like a dog in the cabin area

MICHAEL M. le

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The manager and her associates do a fantastic job.

Steven K. le

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Hire more people like your staff at the Lancaster location. I would gladly drive to use them again rather than my local U-haul.

nanette f. le

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Staff was great. Excellent Customer Service

Michael C. le

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Nothing at all service was excellent

robert g. le

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The people working there are nice, helpful, and thorough. The place is clean, very well kept. The vehicle I used was ready for me when I pulled up. It was a very easy and the workers made it a very good experience. Thank you

THOMAS & CAROL S. le

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Excellent

shelli f. le

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Your facility works great for my job with the Columbus Dispatch! Thank you!

stephanie r. le

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Wonderful, very professional, helpful, staff!!! Thanks for caring!

melodie r. le

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Greeter as soon as we walked in. Gave us one month free because of a mix up when we reserved a unit.

steven h. le

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Very nice and helpful. Showed how to use pass card.

BRITTANY T. le

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The two gentlemen that work at the facility often in the office are super nice and friendly!

TRACY S. le

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The customer service I received was EXCELLENT! They understood my needs and went out of their way to help me find the right unit for my mom. Thank you!

Jettie C. le

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Everyone was very helpful and friendly will recommend you to my freinds

Dawn D. le

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The staff is sooo nice and helpful. I always have a great experience with Lancaster UHaul!

Marcy H. le

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Unfortunelately, due to timing the biggest was on outside of facility. good furniture... Stickley dining set, leather couches,cherry table &chairs, oak gun cases , upholstered couches were mildewed.

pam f. le

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Staff was always very friendly and helpful whenever I had questions.

MIKE S. le

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very accommodating during our move.

shelli M. le

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Friendly and clean environment

VICTORIA W. le

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I will use them again if needed!

jose g. le

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Courteous and friendly employees, very helpful.

terry y. le

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Main complaint was the limited access to 110 volt receptables. Site had two receptacles for two sites to share, but one was a GFCI which might trip without notice by employees.

RICK B. le

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For indoor storage, it's the best in town.

RHONDA V. le

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This facility is always clean which is a big deal when I'm storing personal items.

Larry W. le

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Overall I’m very pleased with the facility and will continue to store my RV there in the future. There was talk about installing an RV dump at one time and I’d really like to see that happen. Larry

Janice M. le

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Door fell off hinges and came down on my brother inside the storage unit. Could have hurt him badly. Also a rat poisoning box was inside with rat poison, I did not put there.

Melody B. le

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Compare your prices against other storage units, others could be slightly lower. Your location and the people I dealt with were great. The location made it very convenient for me.

Jim C. le

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Was a worry free time. felt like i was with friends.

JOSEPH F. le

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Prices continued to raise for a box in a location that never changed. There was no increase in function, accessories, access, security, or location but still increased.

Bryon S. le

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I THOUGHT STAFF WAS VERY HELPFUL.

bonny s. le

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Thank you again we didn't use storage for more then a week but was well worth it very clean and piece of mind ...thank you

Roger S. le

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It was far away into the inside storage 1334but was a good service. The security sliding in and out was most confusing. Never knew if I had to keep swiping the 2 each trip or what showed we were done.

Shawn E. le

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The young lady and gentleman that assisted us was super! Thank you

Andy V. le

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Thank you for good service and a clean facility

Mathew G. le

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I didn’t use your services

TY R. le

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Good Stuff!

KEITH H. le

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I was one month shy of being in my unit for 5 years, the staff was always helpful and friendly! If the need arises again I will return to rent another unit.

ELLEN H. le

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N/a

debra y. le

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The facilities were clean and well-maintained. The rental cost, however, seems a little high.

TIFFANY L. le

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Lindsey was very helpful and a pleasure to work with during our time using this storage facility.

Larry E. le

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Outstanding service! Outstanding staff!

Francis P. le

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Staff was always helpful and very professional.