Staff went above and beyond to help me the 2nd time I was there.Charity T. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Lancaster
Pour nous contacter
Lancaster, OH 43130
( Rt 33 @ River Valley Mall)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.radonna p. | Premières impressions
Associates were friendly and professional at both pickup and return.Jeffrey M.
Le client n'a pas laissé de commentaire.Roi K.
Le client n'a pas laissé de commentaire.GREGORY B. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT B.
This was 2nd truck I rented. First time I rented i got 100 mile allowance because how far i had to drive . This trip i was going same place but was only allowed 51 miles ! Which meant I had to pay for 49 extra miles! Also they put down wrong drop off location! I didn't notice till i got home and then had to call uhaul to get location changed to right place or it would have cost me another 15 miles!MATTHEW P.
Excellent customer service!john R.
no problems, no issues.THEODORE P.
Le client n'a pas laissé de commentaire.Christopher P.
Quick return and representative was friendlyKenneth J.
Le client n'a pas laissé de commentaire.Julie A. | Premières impressions
Noah was very helpful.CRAIG C.
Le client n'a pas laissé de commentaire.Merrilyn L.
Everyone at this location is wonderful! Great customer service, efficient, and friendly. They all do a fantastic job.PAULA O.
Le client n'a pas laissé de commentaire.MAUREEN K.
Need to train employees how to greet customers and to be helpful toward them. The Lancaster unit has rude employees.Molly E. | Expérience générale
I rented supposedly the only unit you had available that was allegedly 6 feet in height. "Split level" storage. There was a pipe/sprinkler head going through it so no way could it be 6' of storage in height. The day I rented it there was another customer screaming and ranting with another customer I thought someone was going to be killed. I just shut my unit and left and never went back until I got what little I had out. Did not feel safe there. The hallway where my storage "closet" was housed was so dark you had no light inside the unit. Every time I went there the automatic entrance doors to the storage unit were kept open also so not very secure.SUSANCHRISTINE M. | Expérience générale
Le client n'a pas laissé de commentaire.SUSAN F.
Only issue was with Uhaul Corporate Customer Service when canceling my unitMatthew H. | Expérience générale
Great help.WILLIAM S.
Le client n'a pas laissé de commentaire.JONATHAN S.
Le client n'a pas laissé de commentaire.STEVEN C.
In the 5+ years we used the storage the swipe card hardly ever worked and we had to get office workers to let us in. This was annoyingWILLIAM K. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan M.
Could not see in unit. No lights. My furniture was covered in mold had to throw it out.KENDRA C. | Expérience générale
Everything was fabulous with this rental. No complaints at all.Donald G.
Awesome job! Staff was helpful and had my truck ready to go .MATTHEW M.
I had made a reservation for a climate controlled storage unit over a month in advance. I had a confirmation number given to me over the phone from the UHaul representative. I was told over the phone that I qualified for a free month of storage since I rented a 15' box truck. However when I arrived at the storage facility I was told they had no climate controlled units available in 10X15. I had to settle for a 10X10 without climate control. Also was charged 1,32 $ for barely going over the allowed mileage. Couldn't wave the mileage charge when I put more fuel in the truck than what was required. Very unhappy and dissatisfied with the whole experience.Dustin R.
The cusomer service representative Shane actually remembered me & remembered my months of timely payments & clean departure even though he only met me one time back in 2020 when I paid for my unit.delphina n. | Premières impressions
Picking up my uhaul was great the people were nice and friendly. I had asked them since I choose a time after hours if it was okay to bring a little bit later that same night. They said yes that is no problem just bring it before 8am the next day and I wouldn't get charged. Well that was incorrect I got charged and when I disagreed with the charges they still charged my card anyways!!KALEIGH D.
Le client n'a pas laissé de commentaire.RALPH C.
Le client n'a pas laissé de commentaire.Joe G.
It was a pleasure to do business with you guys. MerciMollie R.
Be more organized. We had an appointment scheduled, didn't get our service done until 2 weeks later. Our appointment was changed multiple times and we weren't notified and they didn't have our parts even tho we scheduled over a month ahead.Bobbie L.
Worked with Shane. Absolutely fantastic. He is why I will keep coming back to that locationJerry L. | Premières impressions
Le client n'a pas laissé de commentaire.MILDRED S.
Le client n'a pas laissé de commentaire.CAROL L.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Le client n'a pas laissé de commentaire.DAVID R.
Everything was great, the cargo van met our needs. Plenty of room for a van. The one thing I would suggest for future vans and trucks, would be air ride suspension to keep the fragile things from getting broken, bumps make everything bounce.TRACY J.
Le client n'a pas laissé de commentaire.David A.
Make someone responsible for damages. They didn't even finish the job, left my power bed not finished put together. Won't return calls.BARBARA R.
Le client n'a pas laissé de commentaire.ELIZABETH R.
Le client n'a pas laissé de commentaire.LORA B.
Le client n'a pas laissé de commentaire.TERRY M.
Le client n'a pas laissé de commentaire.Sabrina H.
While I was waiting for my equipment rental another customer was not able to pick up his reserved truck. The uhaul representative explained that a confirmation of a reservation was not a guarantee. Uhaul has some sort of reservation policy of 1, 2 ,3 and he was number two. This practice needs to clearly communicated to customers making a reservation. Fortunately I was number 1 for my equipment rental and I didn't have the same issue.JAMES J.
Waited 30 minutes to return vehicle while one person was yelling at someone on her personal phone about getting paid for some money she was owed. Only 1 person on counter. Ended up getting the maintenance guy to check in truck. Place needs some management.BRETT B.
Everyone was very friendly and efficient at pick up and drop off. Very smooth process.PAULA O.
You need more 26 ft trucks at this location. It was very inconvenient to have to only have a 15 ft.Travis H.
Le client n'a pas laissé de commentaire.Anthony S.
Le client n'a pas laissé de commentaire.GABRIEL S.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.Michelle M.
It was fine until the u haul broke down an hour outside of my location. The one actual person I spoke to was great. While trying to get roadside assistance this cooperation was one of the worst I've ever dealt with. I called multiple locations and they told me there was nothing they could do. Online â€œroadside assistanceâ€ is not customer service. I know things are tight right now but the management of this company is horrible. AMERITRUCK was great but they are at the mercy of these nimrods. Everyone I talked to person to person was great but I was told that management would not send a replacement truck until the truck I was driving was 100 % broke down. Please go to a different service. This cooperation was one of the worst services I've ever dealt with. Penske, budget, or anything else. I wish I could get my money back but I doubt these crooks will even read this.JAMES S.
Le client n'a pas laissé de commentaire.parker S.
not a thing, fast effiecient and great customer service. Thanks Shane...LEON S.
Le client n'a pas laissé de commentaire.Marsha S. | Premières impressions
Le client n'a pas laissé de commentaire.Madeline S. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS S.
I would make sure that the air conditioner works in the vehicles. The staff was friendly but most of them were new hires and did not know everything. Check out was slow due to the new hires. But the new cargo van i rented was top notch and drove like a champ. I prefer to use U-Haul vehicles when I need a rental vehicle. I usually rent a U-Haul vehicle 8-10 times a year. I would like U-Haul to initiate a frequent user program for those of us who rent often. MerciDean D.
Had to return u box back to original location but I guess there was no other location closer for u boxesGary R.
Le client n'a pas laissé de commentaire.JOSEPH S.
I ordered online and total cost was 54 $with insurance However, when I picked up at location cost was 78 $LOWELL M.
Le client n'a pas laissé de commentaire.Amy D. | Premières impressions
Nothing. Overall great experience. Nate Phillips, in particular, went out of his way to be helpful. Above and beyond for sure.LARRY A.
I have always had a good experience at this location. Keep up the good work.HARRY P.
The gentlemen that helped me at the desk was amazing. You could tell he wants the best for the company's customer's. I've used this company several times and plan to continue to do so.TIFFANY R.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.William W.
Upon returning the vehicle, I forgot to mention that the 'Check Engine' indicator was on, I didn't actually notice it until I had left the site.WILLIAM W.
When all the other truck rental places were closed, U-Haul was there.Mary T.
Shane was great as was his staff. Large facility but well maintained and efficiently run.JOHN B.
Can't think of a thing!James M.
The staff at the Lancaster U-Haul/Storage River Valley Mall location really bent over backwards to help me. I had a problem that was my fault during the rental that they helped me correct. Their service was extremely friendly and as helpful as any I've ever had anywhere. I always use this location and that will never change. They also have every possible packing/moving related item that you would ever need in stock. It's a great place and very well run.RENE L.
The move out date was on the 15th not the 17th. I cleaned and moped the unit myself for the next occupant. The unit moved to from 1323 was dirty ams not well maintained. I have been trying to get one of the biggest units uhaul has instead of three individual ones and paying 400 a month but always told none is available that offer electricity with them. I have paid out alot of money to u haul using the storage and moving trucks and van without any comprise toward the cost of my units or on the trucks. I'm not especially happy with this company for the way things are done or handled and the customer goes above and beyond to try and accomplish what they need from this company. It should be this company doing it for the customer. Not enough employees to cover issues, customers always having to wait, phones not being answered hardly ever. No accomedations for what the customer is looking for. Unable to directly speak with someone from a corporate stance who can deal with the issues. Just overall problems that should be adressed and worked on. Staff is over worked and not allowed enough time to interact with the customer to full fill their needs and wants. Due to lack of people, guidance and training. These issues should be addressed asap as well as accomidating what the customer needs. Call backs from a message left at the uhaul on an issue would.be a good start.JACKIE L. | Expérience générale
The Lancaster uHaul did great. There was a slight issue with the trailer. Since it was the only one available, they got it fixed quickly. We highly appreciate the service and thankful for the use of the trailer. We will rent again.BRENDA S.
Le client n'a pas laissé de commentaire.JEREMY B.
Le client n'a pas laissé de commentaire.DONALD H.
I called on Monday and reserved a 26 foot truck at the Lancaster Ohio location from your online service for 9 am. Saturday I get a text my 26 foot truck will not be ready till 1130 I called to ask why I spoke to a gentleman he was very nice he explained to me that that was not the procedure and that he would let his supervisor know so this wouldn't happen again but it was a one-way rental it's possible it could be turned The night before. He tells me to call in the morning to see if the 26ft Truck was there. I called and the truck was there someone lost the keys I get there they've looked for an hour and still no keys Noah rented me a 15 foot truck at a discounted price said I could use it for two days due to the fact of all this inconvenience what was I to do I use that 15 foot truck we made two trips also used two of my friends truck inconvenienced all my help. Regardless I was charged not only for the 26 foot truck for 129 $and some odd cents ridiculous U-Haul absolutely ridiculous then they charge me for the 15 foot truck I turned it in same day they did not discount the extra two days I was allotted I call the manager has to approve this a double bill are you kidding me I'm still waiting for a response I hope someone reads this 7402522157TERESA E.
Great service.ARTHUR A.
Le client n'a pas laissé de commentaire.steve d. | Expérience générale
Le client n'a pas laissé de commentaire.ERIC D.
Le client n'a pas laissé de commentaire.JOHN I.
Le client n'a pas laissé de commentaire.CHAD S.
Le client n'a pas laissé de commentaire.KYLIE C.
Le client n'a pas laissé de commentaire.Aaron W.
Le client n'a pas laissé de commentaire.SHAWN H.
Le client n'a pas laissé de commentaire.jeffrey L.
they were great to deal withSTEVEN M.
Le client n'a pas laissé de commentaire.LEVERTA b. | Expérience générale
First truck A/C wasn't working, replacement truck hadn't yet been serviced but I was okay with that. Online return was BAD! Location not working and wouldn't let me past that point, tried calling 1-800-GO-UHAUAL but kept getting wrong number.MARK P.
Le client n'a pas laissé de commentaire.JEREMY G.
Shane was the bees knees, shop is tip top, down to the brand new rental truck keys. Bling bling! O' Diam is a hitch slayer, kills everything w ease. He might have 99 problems, but a hitch aint one. Hit me! Fr fr!! My concerns w storage are non existent. Homegirl Claudia has that side of things on lock. Literally! She da best! Like DJ Khaled says. She'll tell ya "we da best". Teamwork all day.Nathan P. | Expérience générale
I was charged for a dolly that I never recieved and an extra day that I didn't use it.JENNIFER R.
I reserved online and stated the pickup and drop-off times, drop off time to be 7pm at the Newark location. I pre-paid in full. When I picked up the trailer, I did not realize at pickup, but the employee changed the drop-off time to 1pm. When I dropped off in Newark (at 5pm) this incurred an additional charge. Fortunately when I explained this to the employee at Newark she revised the time to not incur a charge.Aaron V.
Le client n'a pas laissé de commentaire.LARRY F.
Le client n'a pas laissé de commentaire.AARON B.
The gentleman working in the Returns Lane was extremely friendly, knowledgeable, and efficient in his assistance.James A.
easy in, easy out!THEODORE P.
Le client n'a pas laissé de commentaire.Barry L.
Le client n'a pas laissé de commentaire.Bobbie F. | Premières impressions
Le client n'a pas laissé de commentaire.BRUCE H.
Charged me a whole months rent for just 7,5 days. I always payed on time. I had a family emergency the middle of July had to go out of town.Lisa V. | Expérience générale
This is a great facility to use especially when you have unexpected storage needs arise such as a death in the family. It is comforting to know the security and safety of your items that are stored. Very convenient to use and everyone has been wonderful to work with. We would highly recommend this storage facility.Christy G. | Expérience générale
Check the back sides of arm rest / seats while cleaning.Brandon C.
Le client n'a pas laissé de commentaire.JODY O.
Le client n'a pas laissé de commentaire.JERAMEY K.
Le client n'a pas laissé de commentaire.LARRY F.
Le client n'a pas laissé de commentaire.Marie-Christine Z.
Le client n'a pas laissé de commentaire.JAMES R.
This is my normal U-haul location and speedy, A+ service just as they have been with every rental over the past 2yrs.Laura W.
Le client n'a pas laissé de commentaire.Joseph F.
Le client n'a pas laissé de commentaire.KENNETH T.
I only used it for five days I should of got some of my money back I didn't have for the whole monthmark w. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT H.
I was very unhappyJoseph M.
Le client n'a pas laissé de commentaire.ROBERT P.
Great service highly recommend. Excellent service à la clientèle.MARK N.
Never had a problem before till this one . So angry. But the manger called and was willing to work it out .CHARLES M.
Manager at location was very rude and unprofessional,Joseph S. | Expérience générale
Le client n'a pas laissé de commentaire.ELI H. | Premières impressions
The man that took care of me was awesomemark w. | Premières impressions
The employees have been excellent….DAVIA B. | Premières impressions
Le client n'a pas laissé de commentaire.JAMIE S. | Expérience générale
The staff and managers at both the new Richmond location and Lancaster Ohio location went above and beyond to assist me.GAYLE B. | Premières impressions
Staff was very helpful & facility clean & organized. This is a great location for rentals, supplies & storage.Laura T. | Premières impressions
Le client n'a pas laissé de commentaire.Mark H. | Expérience générale
Was very pleased with the customer service and explaining everything into full detail!!!Brenda M. | Premières impressions
They did not have my unit still available. Gen manager gave me smaller unit and promised to transfer my unit to one I reserved with 1st month free when one comes available.Tracy S. | Premières impressions
Le client n'a pas laissé de commentaire.Alison A. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID S. | Expérience générale
A new employee by the name of Michael helped us. Very professional, friendly, gave us his full attention and made us feel very comfortable. Bought more moving boxes. He is a keeper. During these times it is hard to find reliable etc. people.Susan W. | Premières impressions
Le client n'a pas laissé de commentaire.Heather M. | Expérience générale
Le client n'a pas laissé de commentaire.Lindy Q. | Premières impressions
Le client n'a pas laissé de commentaire.Deirdre P. | Premières impressions
Attendant (Emily) was professional, proficient, very helpful and friendly.Mark H. | Premières impressions
Le client n'a pas laissé de commentaire.Otto S. | Premières impressions
Le client n'a pas laissé de commentaire.MATTHEW B. | Premières impressions
Le client n'a pas laissé de commentaire.L S. | Premières impressions
Le client n'a pas laissé de commentaire.William D. | Expérience générale
Le client n'a pas laissé de commentaire.eban g. | Expérience générale
Le client n'a pas laissé de commentaire.BRAD F. | Expérience générale
Le client n'a pas laissé de commentaire.Beltone H. | Expérience générale
Le client n'a pas laissé de commentaire.daniel s. | Expérience générale
Emily was the best! On one of my worst days! Merci.Jennifer H. | Premières impressions
Le client n'a pas laissé de commentaire.Rosann C. | Expérience générale
You have the best manager at this facility!! Everyone is is very helpful and friendly.madel o. | Premières impressions
We had very friendly service and thought the storage facility was excellent. We only needed a unit for a couple of months while we were in the process of moving and the experience was very pleasant.Lisa M. | Expérience générale
Sold my unit is why I no longer have an account, but I will use their service again should I need storage. Highly recommend this facility.Peter J. | Expérience générale
Le client n'a pas laissé de commentaire.Grace M. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa V. | Premières impressions
Le client n'a pas laissé de commentaire.Kristina M. | Expérience générale
Very helpful in a moving situation where something always goes wrong. More than made up for the mix up.Gary M. | Premières impressions
I don't have experience with another company to compare to so I'm not sure how to rate. My experience with everyone i have talked with at "this location" has been great however my initial booking was done through someone who answered the phone outside the location - customer service i guess..... and she booked me with something that wasn't available. Had I not called later and spoken with people on site i would have not had storage on moving day and would have never used uhaul again. Again, not the fault of the people at the location but maybe in the bigger uhaul network.Lori B. | Premières impressions
I have rented from UHaul for over 10 years! They have provided excellent service and good pricing. With other storage units, it was always a concern to have someone check on the unit to make sure things were ok, NEVER did I worry about these storage units!! I was very content knowing my belongings were safe and protected with a good security system..ERIC W. | Expérience générale
Le client n'a pas laissé de commentaire.SARAH L. | Premières impressions
Staff was very helpful and accommodating. Much appreciated!Dan P. | Premières impressions
Emily is a very awesome person. She is perfect and professional tooNabeel Abdel Hady S. | Premières impressions
Le client n'a pas laissé de commentaire.Jill R. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT M. | Premières impressions
Le client n'a pas laissé de commentaire.Sandra D. | Premières impressions
Very helpful and nice!jessica H. | Premières impressions
Le client n'a pas laissé de commentaire.Catherine G. | Premières impressions
Shane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.Jeremy P. | Premières impressions
Your pros treated me with exceptional skill and proficiency. Answered all of my questions and quickly finished the process. Great jobWilliam O. | Premières impressions
Everyone was very helpful, courteous and kind.FairHope H. | Premières impressions
always friendly. any questions or issues i may have are always handled professionally and in a timely manner.Mark P. | Premières impressions
Wonderful, very professional, helpful, staff!!! Thanks for caring!stephanie r. | Premières impressions
Very nice and helpful. Showed how to use pass card.steven h. | Premières impressions
The customer service I received was EXCELLENT! They understood my needs and went out of their way to help me find the right unit for my mom. Merci.TRACY S. | Premières impressions
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