Customer Reviews for U-Haul Moving & Storage of Lancaster

Évaluation :

3

Very small lot due to construction on site.

Évaluation :

5

There is construction going on and the road to get in is limited and tight almost unable to get in with truck and trailer or 5th wheel due to the parking spots by entrance into gated storage used for trailer parking - if those spaces were blocked for non usage would make it easier. And less stressful. Another tight area inside camper parking is some of the vehicles in spots are sticking out of parking spots - making it hard to maneuver- it's cars that have flat tires and don't move. Otherwise our experience has been wonderful!!!

Évaluation :

4

For the purpose of me using the storage the hours of retrieving and bringing back was not working for me personally

Évaluation :

5

clean unit, easy to access, very secure

Évaluation :

5

From the 1st call to make an appt. From A to Z was perfect had no idea how easy it was to rent. I am very picky and was so happy with the entire process. Nice job to everyone at the location in Lancaster and whoever took my phone call to make the reservation. 10 STARS for all of you!!! Merci

Évaluation :

1

WARNING! I was overcharged twice on my recent one-day pickup truck rental. The amounts were $22,5 in fuel and $3,45 in mileage charges. After a big bad attitude from the manager Shane Pierce, I did get them reversed, but only because I had taken a pic of the instrument cluster before I pulled out that showed the correct mileage and fuel gauge setting. This happened to me on a previous rental at this site, but I didn't have a picture then. Additionally, the truck had a floor jack in the bed from the previous renter so I know the truck was not looked over. The bad attitude I got from Shane and his staff was the polar opposite of what good managing would suggest. A "Sorry about that sir" would have gone a long way. I think it was done on purpose to inflate profits.

Évaluation :

5

Cargo van was perfect for our purpose. The van is well designed for driver and passenger to travel comfortably.

Évaluation :

3

I had reserved one uhall when getting ready to leave the tire was going flat. They didn't have the same size so they ungraded it. When getting into the new uhall it didn't have a.c that worked at this point I had already been there for an hour and 30 minutes so I just got to moving. Wasn't a great experience at all!

Évaluation :

5

...NO COMMENT....Just good-feelings.....

Évaluation :

1

Was placed on an eAlert due to a “miscommunication.” Had no monies owed and spent 40 minutes on hold waiting for someone to simply remove the error. This delayed my entire trip and was even more frustrating because I could've easily been informed of this when I created the reservation four days prior. The uhaul location and equipment were fine, but the eAlert system and process is garbage. Created unnecessary frustration for myself, other customers, and the staff for no reason.

Évaluation :

4

I rented a 6'x12' cargo trailer and pulled it from Ohio to Florida. The trailer was is good shape, decent tires and had no problems in the 1000 miles that we pulled it. Very satisfied.

Évaluation :

2

I am very disappointed in U-Haul the last two times that I have rented prior to when they were due back and for some reason the employees did not check them in and state they will get it in the morning. Well they do get checked in but it is after my turn in time and I get hit with additional charges and this last time it was about 60.00. I called and it was tanker care of but twice it a year apart two different u-hauls that is bad unfortunately I am very thorough with my money and I'm not giving it away unless earned! Employees need to be trained that you work until closing time and even if it was 5 minutes until closing you check the equipment in.

Évaluation :

4

Everything was great!!

Évaluation :

5

Very nice and knowledgeable staff!! Excellent experience!

Évaluation :

2

My storage units had rat feces and trash in it. The staff were not knowledgeable and were driving the trucks recklessly around the property. I will ever rent another unit at this location.

Évaluation :

1

For the high price, $170 a month, the service should have been much better. In the year and 4 months I rented, I had issues with the yard being frequently unsecure sometimes overnight, issues with access to the lot being dropped from the advertised 24 hours to 12, issues with people living in dilapidated trailers next to my space and literally using the parking lot as a dumping area for human waste, and issues with what was supposed to be included electricity in the space being limited to less than 2 hours a day. UHaul should have been able to do a better job than what was experienced.

Évaluation :

5

All the staff there are very friendly and helpful. The whole place, office and storage area, was spotless. Love the temperature and humidity levels in the storage area. Perfect for computer and other tech storage. I feel my stuff is safe stored there. Good prices as well. If you want to get a unit in Lancaster, this would be the place to go.

Évaluation :

5

Everything was perfect . Great experience.

Évaluation :

5

My rental truck did not have a driver side sun visors. Was a lot of fun driving west while the sun was going down.

Évaluation :

5

Nothing!

Évaluation :

5

The after hours drop off process was new to me and kind of confusing. Used to just park in the return area but now there's a $20 fee to do that? Hope I parked it in an acceptable spot. Also never received final invoice/receipt email.

Évaluation :

4

Kelsey is amazing!!!!!

Évaluation :

5

Getting a little pricey to rent

Évaluation :

1

The vehicle did not run right. And the air only worked at times it was miserably hot

Évaluation :

5

I am very impressed with the staff at UHaul. They were extremely helpful in responding to my storage needs. As always, the facility is clean and well maintained. I have used UHaul at this location many times in the past, and will continue to do business with them in the future. Thank you very much for the job you do!

Évaluation :

4

Having issues with access code, but getting resolved

Évaluation :

3

The moving truck we used was having issues shifting and struggled going 60 on the highway. Other than that, it was fine. Though we strongly hoped we wouldn't break down. We didn't thankfully.

Évaluation :

5

Shane and the Lancaster UHaul Team were professional and courteous every step of the way!

Évaluation :

5

workers were friendly and helpful! and the uhaul truck was very acomdating.

Évaluation :

1

And they shouldn't throw a pop can at their customers

Évaluation :

5

The staff was amazing and super helpful! Will definitely be using them again with next moving need.

Évaluation :

5

This was the best facility by far! I was extremely satisfied with the professionalism of all staff. Everyone was helpful & kind. At this location ( Lancaster, Ohio ) I asked about available storage units & I was able to obtain a unit to my liking. Very friendly & courteous staff. I'd give an A+ rating. I was extremely satisfied

Évaluation :

4

The cleanest retail bathroom …. Seriously clean.

Évaluation :

5

This guy was awesome. Got me in 1 hour early and had a great conversation with him he needs a raise. I wish he worked for me

Évaluation :

5

All employees at this location were superb & excellent with helping me and answering all questions I had.

Évaluation :

5

This location was fantastic! After our moving help canceled on us literally last minute, the staff here was so friendly and kind, which was a huge relief as we had to figure out how to do everything ourselves. They hooked up our trailer and patiently helped us maneuver it and even allowed us to borrow a dolly for free. They turned what was looking like a very bad day into a success. Definitely recommend!

Évaluation :

5

Great friendly service - no surprises

Évaluation :

5

I moved into a storage unit after a house fire. I changed units a few times to smaller units but kept most things in storage for 14 years! All of my items are safe and secure! Never a problem here!

Évaluation :

4

When you reserve a trailer onlune and fill everything out you shouldnt have to get all your info again at the store.

Évaluation :

5

Didn't have any problems. The staff is very friendly and helpful

Évaluation :

4

When my husband and I rented a truck to move our stuff to our new garage, the floor panel in front of the ramp was sprung loose upon initial inspection by husband, which was a serious tripping hazard as we carried in and out boxes. The Sunday staff was friendly and gave us some tools in case the dipping, loose panel interfered with getting the ramp back up, but there was no mechanic on site to fix it. Also the truck was rented without it being in good shape. If we had tripped carrying boxes, it could have been serious. I think the error in judgment would have been the mechanic's who cleared the truck for rental. The office staff was friendly, helpful and they called the home office when the main entry storage doors would not open after 9AM. They even let me fill up my water bottle at their sink after loading the truck on a hot day. Our stuff was in good shape due to the climate and pest control of this clean facility. Even the bathroom was clean.

Évaluation :

5

Speed up the check out process

Évaluation :

4

Junk equipment.

Évaluation :

5

Shane & team are efficient & have great customer service!

Évaluation :

5

Second time in 2 weeks that I rented from this location. The employees were extremely helpful and friendly making the pickup and delivery process a breeze.

Évaluation :

3

Mileage was off. Rental time was 1 hour off. Rented from 4 p.m. to 5:30 p.m. Was $19,95 to start. Final bill was over $70!!

Évaluation :

4

Maybe wash vehicle and an air freshener inside. Customer serv were very polite and helpful. Very easy from start to finish.

Évaluation :

4

The truck I rented didn't have a working A/C on a very hot day, check engine light came on, truck lacked power, when driving the truck it sounded as if something lose was inside the engine bay and the inside of the cabin was dirty. Worst truck I've ever rented.

Évaluation :

4

I was overcharged, hardly put any miles on the truck and hardly any gas and was charged $44 more than the rental of $19.95.

Évaluation :

4

Make sure that when securing moving trucks online that the price given is the same price being charged at pick up.

Évaluation :

5

I reserved a 12' x 6' enclosed trailer online and it was ready for pickup on time and clean inside and out. Service from all the staff was excellent at pickup and drop off. Having used this location several times, I would recommend this service without hesitation.

Évaluation :

5

Overall amazing and easy experience. However, some employees could smile a little more and maybe not seem annoyed that your there.

Évaluation :

3

service was slow, pickup time was late, self check-in option did not work

Évaluation :

5

Customer service was excellent !!

Évaluation :

5

Very impressed with the employees. From the time I walked into the store till the time I dropped off the trailer, they were very helpful and friendly. I also had a great experience with the call center as I need to make a few last minute changes to my reservation. They were incredibly helpful and professional.

Évaluation :

5

I always rent from this location, the staff is always friendly and helpful. The inside of the building is always neat and orderly. Shane the manager is great to work with. The vehicles I have rented are always clean, neat and ready to go. I will continue to rent here. Thanks

Évaluation :

3

I had to call this location 2 times the day after I returned the rental before my receipt and completed rental status was updated.

Évaluation :

5

Shane Pierce was the one who explained the hitch options before the installation. He did a very good job explaining the options, and also the guarantees and warranties. He was friendly and did a good and relatively quick job in installing the hitch. Most defiantly I'd recommend others to him who needed a hitch installed.

Évaluation :

2

Truck was way too big and it was full of dirt not clean at all

Évaluation :

5

The staff we amazing and helpful.

Évaluation :

5

Our experience cleaning out the shed was great. Staff were all helpful. Merci.

Évaluation :

5

Very friendly and knowledgeable staff. Large are to park in load and unload.

Évaluation :

5

job well done

Évaluation :

3

You don't want me to really say what i think do you

Évaluation :

5

Shane Pierce was great to work with. If only more managers were this helpful and polite!

Évaluation :

3

price increases were too high, I moved out because i found a place for 40, dollars..

Évaluation :

4

I should have asked where the unit was located. I assumed it would be where I saw units by the mall. So I'd have outside access. For drive up access.

Évaluation :

5

I loved everything about it for 4 years! But the price increases was too much so I had to give it up. Merci!

Évaluation :

2

To expensive

Évaluation :

1

I'm not happy storing my RV at this location. They only turn the AC power on for 1 hour per day. My batteries need my charging time. I wasn't told that info before I parked. Will you pay for coach batteries that are ruined?

Évaluation :

5

Interacted with 4 staff members: Erica, Brittany, Jeremy & Robert. They were all friendly, polite and informative. I appreciate that in staff members.

Évaluation :

2

The reason I give a below average is due to the cost of the units are very over priced!!! The unit was increased several times, so over priced!

Évaluation :

5

It would be helpful if the units had a light inside.

Évaluation :

5

Shane and his co-workers are fantastic!

Évaluation :

5

Easy in and out, billing was concise and notified each month, never a problem in many years of use. Having propane available on site a real convenience. Highly recommend

Évaluation :

5

Great facility and staff.

Évaluation :

3

I was disappointed that I did not get a refund. Charged entire month when I checked out eight days early

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

Shane is like a " Dan " Dan is the man. Be more like Shane

Évaluation :

5

I've had storage units for many many years and this is the only facility I have ever used. It is always clean and the staff is amazing! If I could give any recommendation it would be this: When I'm in my unit sorting thru things the lights only stay on for a certain amount of time. Then I'm left in the dark and have to walk out of my unit down the isle a bit for them to come back on. If I'm in the unit for a bit of time I have to do walk down the isle multiple times. I'm not sure how this could be corrected but it make me as a woman a bit nervous. Thank you!!

Évaluation :

5

Shane and all employees were very helpful. I recommend this uhaul to all my friends. They do an excellent job.

Évaluation :

3

Management change has made some significant differences in this place of business. We were clients of up to 3 large units for 9 years. Place used to be not kept very well, we found evidence of mice infestation and had to discard a bunch of possessions in our upstairs units last year. There was also a roof leak that caused damage to some of our things. When reported, we got kind of an attitude of "oh well". Things have changed for the positive, but your prices have driven us away.

Évaluation :

5

We have always been treated well and the staff was very helpful.

Évaluation :

4

First phone call the clerk hung up on me. When I got there the other clerk was very nice and helpful.

Évaluation :

3

My only complaint is when we opened our unit to clean it out birds had been nesting in it. There was dead birds, nesting and bird poop everywhere. My family and I ended up get sick from it. So I told them to warn the next rent that birds get in.

Évaluation :

5

I originally tried renting a unit through your international office. Very frustrating. Your office was clueless (and rude) as to what and where units were available. Not getting the right help or information, I then ended up going to the physical location where fortunately Shane Pierce helped me. Shane really cares about his customers. I ended up needing 5 units for 8+ months. Thanks to Shane it was a stress free experience.

Évaluation :

4

I DIDN'T LIKE THE FACT THAT 2 MONTHS OF RENTING THE UNIT MY STORAGE FEE WENT UP $10.00. THIS IS THE REASON I MOVED MY STUDF TO A DIFFRENT STORAGE PLACE. BUT THANK YOU FOR THE TIME I WAS THERE.

Évaluation :

5

Very good people to work with!

Évaluation :

5

Staff was very helpful and quick to help me get my Camper parking set up.

Évaluation :

4

The automatic doors to get in and out seemed to have issues often- I was there two different times and had to ask for help with the card to open the doors

Évaluation :

5

Shane even remembered me and my good payment history after I had been away for a year. Also I noticed that he diversified his staff. He is a good manager.

Évaluation :

2

my furniture was damaged by leakage on the floor. the staff is helpful working theough it but havent yet resolved.

Évaluation :

5

Staff went above and beyond to help me the 2nd time I was there.

Évaluation :

3

Need to train employees how to greet customers and to be helpful toward them. The Lancaster unit has rude employees.

Évaluation :

2

I rented supposedly the only unit you had available that was allegedly 6 feet in height. "Split level" storage. There was a pipe/sprinkler head going through it so no way could it be 6' of storage in height. The day I rented it there was another customer screaming and ranting with another customer I thought someone was going to be killed. I just shut my unit and left and never went back until I got what little I had out. Did not feel safe there. The hallway where my storage "closet" was housed was so dark you had no light inside the unit. Every time I went there the automatic entrance doors to the storage unit were kept open also so not very secure.

Évaluation :

5

Only issue was with Uhaul Corporate Customer Service when canceling my unit

Évaluation :

4

In the 5+ years we used the storage the swipe card hardly ever worked and we had to get office workers to let us in. This was annoying

Évaluation :

1

Could not see in unit. No lights. My furniture was covered in mold had to throw it out.

Évaluation :

5

The cusomer service representative Shane actually remembered me & remembered my months of timely payments & clean departure even though he only met me one time back in 2020 when I paid for my unit.