I'm very disappointed in my transaction earlier today. On 9/27 I called to see about moving from my 5x5 unit to a larger unit. Unfortunately, I can't find my notes to identify who I talked to, but my call log notes a 17min call. The gentleman that I was working w/ was very pleasant. I decided on a 10x10 units for $100 +tax per mo. He said he put the reservation in, and since I'd just paid the bill on the 5x5 unit, he said that I had til the end of the billing cycle to move out of the 5x5 and into the 10x10 otherwise I'd then have to pay for both units. Understood. I also inquired about prorating the bill for the 5x5 for the unused days from whatever day I ended up moving out. He said "Yep, we will prorate the unused days and credit it to the cost of the new unit" Awesome, Sounds great! FFwd to today..No unit reserved, no 10x10's available, I ended up with an 8x11 (that doesn't look like 8x11, but I'll be measuring to check), it requires 2 locks instead of 1, and the $10/$15 round lock we HAD to have for the 5x5 doesn't fit on these locks, so now that's useless. Then when I went to tell them that the 5x5 was cleaned out, I get a Move Out receipt for $0.00. When I inquired about proration, I was told, "U-haul doest do that, sorry." If I'd have know that, I wouldn't have busted my butt to swap units. Not that it's your problem, but I work 6.5 nights out of 7 per week and my son works days. This was the first time we were able to work out schedules to get this done. Only to have it turn into this. Hindsight is 20/20, if I hadn't been so focused that this moved needed to be done today, I'd have waited til a unit I wanted became available bc $60/mo and a crowded basement is better than $100/mo and still not being able to move everything in. So, I'm sure this isn't a big issue for y'all bc your team members weren't really the root of the issue, I just wanted someone to be aware. In the future customers should be given a reservation# and prorating the units when a customer is simply swapping units is just flat out good customer service. It's the 7th of the month and Im basically paying for a 5x5 unit I no longer have access to. Shame on a company like U-haul that takes advantage of their customers like that, especially in this day and age. Disappointed bc I expected better than that from them. Regards, Christina Bennington

Love Jamie and Emily

I fell on hard times. Was homeless, got to where I couldn't make a payment. I finally got another apt. And with uhaul big heart and generosity I have my things. Thank you and God bless.

Each and every person who is employed there is: courteous, friendly, helpful, kind and extremely knowledgeable.. My experience will be remembered by me for many, many years, especially about manager Emily and assistant manager Jaime.

Very helpful and nice!

Staff was wonderful Facility was clean and easy to access. Highly recommend this location for any u haul needs.

They really kep this facility clean and the staff is great.

We had a little miscommunication when we moved out and I was charged an extra month. After visiting the office it was credited. I rented unit 3703 for 15 years. I never had an issue and I don’t believe I ever created one. Thanks for the follow-up. Regards, D.Miller

Came back with a load at 9:00 PM but could not gain access. Thought the sign said good til 10:00

Emily Fernandez and her staff were wonderful to work with. I give the place a five star rating on every level.

Exceptionally clean. Easy to access at any time. Always felt secure there any time of day. Loved the drop off for items you don’t want.

Emily and her employees are all very friendly and helpful. I would recommend this storage to all my friends and family.

Jamie was awesome Knowledgeable/Professional/Friendly

Shane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.