Customer Reviews for U-Haul Moving & Storage of Lancaster

3250 évaluations

1921 Riverway Dr   Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

(740) 689-8888

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(740) 689-8888

1921 Riverway Dr
Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Everything was fabulous with this rental. No complaints at all.

Donald G. 
Évaluation :
5

Awesome job! Staff was helpful and had my truck ready to go .

MATTHEW M. 
Évaluation :
1

I had made a reservation for a climate controlled storage unit over a month in advance. I had a confirmation number given to me over the phone from the UHaul representative. I was told over the phone that I qualified for a free month of storage since I rented a 15' box truck. However when I arrived at the storage facility I was told they had no climate controlled units available in 10X15. I had to settle for a 10X10 without climate control. Also was charged 1,32 $ for barely going over the allowed mileage. Couldn't wave the mileage charge when I put more fuel in the truck than what was required. Very unhappy and dissatisfied with the whole experience.

Dustin R. 
Évaluation :
2

Picking up my uhaul was great the people were nice and friendly. I had asked them since I choose a time after hours if it was okay to bring a little bit later that same night. They said yes that is no problem just bring it before 8am the next day and I wouldn't get charged. Well that was incorrect I got charged and when I disagreed with the charges they still charged my card anyways!!

KALEIGH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe G. 
Évaluation :
5

It was a pleasure to do business with you guys. Merci

Mollie R. 
Évaluation :
3

Be more organized. We had an appointment scheduled, didn't get our service done until 2 weeks later. Our appointment was changed multiple times and we weren't notified and they didn't have our parts even tho we scheduled over a month ahead.

Bobbie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILDRED S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Everything was great, the cargo van met our needs. Plenty of room for a van. The one thing I would suggest for future vans and trucks, would be air ride suspension to keep the fragile things from getting broken, bumps make everything bounce.

TRACY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
2

Make someone responsible for damages. They didn't even finish the job, left my power bed not finished put together. Won't return calls.

BARBARA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina H. 
Évaluation :
5

While I was waiting for my equipment rental another customer was not able to pick up his reserved truck. The uhaul representative explained that a confirmation of a reservation was not a guarantee. Uhaul has some sort of reservation policy of 1, 2 ,3 and he was number two. This practice needs to clearly communicated to customers making a reservation. Fortunately I was number 1 for my equipment rental and I didn't have the same issue.

JAMES J. 
Évaluation :
1

Waited 30 minutes to return vehicle while one person was yelling at someone on her personal phone about getting paid for some money she was owed. Only 1 person on counter. Ended up getting the maintenance guy to check in truck. Place needs some management.

BRETT B. 
Évaluation :
5

Everyone was very friendly and efficient at pick up and drop off. Very smooth process.

PAULA O. 
Évaluation :
3

You need more 26 ft trucks at this location. It was very inconvenient to have to only have a 15 ft.

Travis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
1

It was fine until the u haul broke down an hour outside of my location. The one actual person I spoke to was great. While trying to get roadside assistance this cooperation was one of the worst I've ever dealt with. I called multiple locations and they told me there was nothing they could do. Online “roadside assistance” is not customer service. I know things are tight right now but the management of this company is horrible. AMERITRUCK was great but they are at the mercy of these nimrods. Everyone I talked to person to person was great but I was told that management would not send a replacement truck until the truck I was driving was 100 % broke down. Please go to a different service. This cooperation was one of the worst services I've ever dealt with. Penske, budget, or anything else. I wish I could get my money back but I doubt these crooks will even read this.

JAMES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

parker S. 
Évaluation :
5

not a thing, fast effiecient and great customer service. Thanks Shane...

LEON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
4

I would make sure that the air conditioner works in the vehicles. The staff was friendly but most of them were new hires and did not know everything. Check out was slow due to the new hires. But the new cargo van i rented was top notch and drove like a champ. I prefer to use U-Haul vehicles when I need a rental vehicle. I usually rent a U-Haul vehicle 8-10 times a year. I would like U-Haul to initiate a frequent user program for those of us who rent often. Merci

Dean D. 
Évaluation :
5

Had to return u box back to original location but I guess there was no other location closer for u boxes

Gary R. 
Évaluation :
5

Merci

Randal G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
4

I ordered online and total cost was 54 $with insurance However, when I picked up at location cost was 78 $

LOWELL M. 
Évaluation :
5

Nothing. Overall great experience. Nate Phillips, in particular, went out of his way to be helpful. Above and beyond for sure.

LARRY A. 
Évaluation :
5

I have always had a good experience at this location. Keep up the good work.

HARRY P. 
Évaluation :
5

The gentlemen that helped me at the desk was amazing. You could tell he wants the best for the company's customer's. I've used this company several times and plan to continue to do so.

TIFFANY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Upon returning the vehicle, I forgot to mention that the 'Check Engine' indicator was on, I didn't actually notice it until I had left the site.

WILLIAM W. 
Évaluation :
4

When all the other truck rental places were closed, U-Haul was there.

Mary T. 
Évaluation :
5

Shane was great as was his staff. Large facility but well maintained and efficiently run.

JOHN B. 
Évaluation :
5

Can't think of a thing!

James M. 
Évaluation :
5

The staff at the Lancaster U-Haul/Storage River Valley Mall location really bent over backwards to help me. I had a problem that was my fault during the rental that they helped me correct. Their service was extremely friendly and as helpful as any I've ever had anywhere. I always use this location and that will never change. They also have every possible packing/moving related item that you would ever need in stock. It's a great place and very well run.

RENE L. 
Évaluation :
5

The Lancaster uHaul did great. There was a slight issue with the trailer. Since it was the only one available, they got it fixed quickly. We highly appreciate the service and thankful for the use of the trailer. We will rent again.

BRENDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
1

I called on Monday and reserved a 26 foot truck at the Lancaster Ohio location from your online service for 9 am. Saturday I get a text my 26 foot truck will not be ready till 1130 I called to ask why I spoke to a gentleman he was very nice he explained to me that that was not the procedure and that he would let his supervisor know so this wouldn't happen again but it was a one-way rental it's possible it could be turned The night before. He tells me to call in the morning to see if the 26ft Truck was there. I called and the truck was there someone lost the keys I get there they've looked for an hour and still no keys Noah rented me a 15 foot truck at a discounted price said I could use it for two days due to the fact of all this inconvenience what was I to do I use that 15 foot truck we made two trips also used two of my friends truck inconvenienced all my help. Regardless I was charged not only for the 26 foot truck for 129 $and some odd cents ridiculous U-Haul absolutely ridiculous then they charge me for the 15 foot truck I turned it in same day they did not discount the extra two days I was allotted I call the manager has to approve this a double bill are you kidding me I'm still waiting for a response I hope someone reads this 7402522157

TERESA E. 
Évaluation :
5

Great service.

ARTHUR A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KYLIE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey L. 
Évaluation :
5

they were great to deal with

STEVEN M. 
Évaluation :
4

First truck A/C wasn't working, replacement truck hadn't yet been serviced but I was okay with that. Online return was BAD! Location not working and wouldn't let me past that point, tried calling 1-800-GO-UHAUAL but kept getting wrong number.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY G. 
Évaluation :
4

I was charged for a dolly that I never recieved and an extra day that I didn't use it.

JENNIFER R. 
Évaluation :
2

I reserved online and stated the pickup and drop-off times, drop off time to be 7pm at the Newark location. I pre-paid in full. When I picked up the trailer, I did not realize at pickup, but the employee changed the drop-off time to 1pm. When I dropped off in Newark (at 5pm) this incurred an additional charge. Fortunately when I explained this to the employee at Newark she revised the time to not incur a charge.

Aaron V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON B. 
Évaluation :
5

The gentleman working in the Returns Lane was extremely friendly, knowledgeable, and efficient in his assistance.

James A. 
Évaluation :
5

easy in, easy out!

THEODORE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE H. 
Évaluation :
3

Check the back sides of arm rest / seats while cleaning.

Brandon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JODY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERAMEY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie-Christine Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

This is my normal U-haul location and speedy, A+ service just as they have been with every rental over the past 2yrs.

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
2

I was very unhappy

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Great service highly recommend. Excellent service à la clientèle.

MARK N. 
Évaluation :
1

Never had a problem before till this one . So angry. But the manger called and was willing to work it out .

CHARLES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

Although the vehicle I rented was generally clean, it did smell a bit like cigarette smoke. Also, the driver's seat felt a little crooked; perhaps it's time for a replacement seat. Overall, a good experience. Le personnel était amical et serviable.

Melissa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY H. 
Évaluation :
5

I paid Backs Shipping and they never called or answered phone or showed up I was left wailing in my driveway all day.

TED F. 
Évaluation :
5

The gentleman who received the gear when I returned it was pleasant and very personable. Made my day

JEREMY D. 
Évaluation :
5

I have nothing negative to say about this location. Brandon is the only name I remember and he took great care of me. Everyone I interacted with there was awesome. I'll be back.

PAUL E. 
Évaluation :
4

Something that was not this location's issue: obtaining the hitch and then ball assembly was frustrating. The store GM was as helpful as he could be. The installer, Brandyn, was helpful and provided excellent service - and patience with my many questions. In the end, I am satisfied with this location.

Walter G. 
Évaluation :
4

Train all the workers on the computers

DAVID J. 
Évaluation :
5

No problems with this rental

LARRY M. 
Évaluation :
5

Brandyn O'Diam did a excellent job installing our hitch. He also went over everything so I knew exactly how to use the wiring harness. He was very polite and professional. I have been to this Uhaul site 3 times in the past month. Each time it has been a good experience. Shane and his team have delievered excellent customer service. They are knowleadable and very willing to answer any question I might have. I would recommend this location to anyone needing their services.

nanette F. 
Évaluation :
3

I have rented U-Haul trucks before, and this was by far my worst experience ever. I scheduled myself for a mobile pick up at 7 AM, so I could get my truck early in the day. When I got there the app would not let me get my truck, and told me I had to come back at nine when the location opened. This set me back two hours on my move. Once we finally got everything loaded and to its destination, a heavy downpour started so we decided to wait to unload. And that was when the cab of the truck began to leak. Water poured in at the top of the windshield, soaking the seat and steering wheel, and shorting out the horn, which blared for about 30 minutes off and on, and we were unable to make it stop. Super disappointed in U-Haul this time around.

PATRICIA W. 
Évaluation :
5

We sold in December but didn't buy until late June. We moved from Ohio to Florida. We had heard horror stories of people whose belongings had mice and roaches in the containers when they received them. But everything was just as we packed it. U-Haul made this experience fantastic. The only advise I would offer is make sure you pack you things properly. I lost 3 TV's because I wrapped them with furniture pads and should have protected the screens. But that is on me, not U-Haul. I would highly recommend this service as a way to move anywhere.

John S. 
Évaluation :
5

I had to wait for a while to check back in the truck I rented. But the employee's are so kind and really go out of their way to make sure your getting what you need

NANETTE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
3

We were supposed to pick up the equipment near Columbus and last minute they sent us to Lancaster. They were missing an item of our order. We blame it on the system, not in the facility

Thuan L. 
Évaluation :
5

My experience here was much better than I would expect. I was able to move rental up to night before at no extra cost. Employee helped me get trailer hooked up and even did minor repair to my light outlet. Very nice people on pickup and return.

RONALD R. 
Non les évaluations ont été soumises pour cet établissement.

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