Customer Reviews for U-Haul Moving & Storage of Lancaster

3 252 évaluations

1921 Riverway Dr   Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

(740) 689-8888

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(740) 689-8888

1921 Riverway Dr
Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
4

In the 5+ years we used the storage the swipe card hardly ever worked and we had to get office workers to let us in. This was annoying

WILLIAM K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
1

Could not see in unit. No lights. My furniture was covered in mold had to throw it out.

KENDRA C.  |  Expérience générale 
Évaluation :
5

Everything was fabulous with this rental. No complaints at all.

Donald G. 
Évaluation :
5

Awesome job! Staff was helpful and had my truck ready to go .

MATTHEW M. 
Évaluation :
1

I had made a reservation for a climate controlled storage unit over a month in advance. I had a confirmation number given to me over the phone from the UHaul representative. I was told over the phone that I qualified for a free month of storage since I rented a 15' box truck. However when I arrived at the storage facility I was told they had no climate controlled units available in 10X15. I had to settle for a 10X10 without climate control. Also was charged 1,32 $ for barely going over the allowed mileage. Couldn't wave the mileage charge when I put more fuel in the truck than what was required. Very unhappy and dissatisfied with the whole experience.

Dustin R. 
Évaluation :
5

The cusomer service representative Shane actually remembered me & remembered my months of timely payments & clean departure even though he only met me one time back in 2020 when I paid for my unit.

delphina n.  |  Premières impressions 
Évaluation :
2

Picking up my uhaul was great the people were nice and friendly. I had asked them since I choose a time after hours if it was okay to bring a little bit later that same night. They said yes that is no problem just bring it before 8am the next day and I wouldn't get charged. Well that was incorrect I got charged and when I disagreed with the charges they still charged my card anyways!!

KALEIGH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe G. 
Évaluation :
5

It was a pleasure to do business with you guys. Merci

Mollie R. 
Évaluation :
3

Be more organized. We had an appointment scheduled, didn't get our service done until 2 weeks later. Our appointment was changed multiple times and we weren't notified and they didn't have our parts even tho we scheduled over a month ahead.

Bobbie L. 
Évaluation :
5

Worked with Shane. Absolutely fantastic. He is why I will keep coming back to that location

Jerry L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILDRED S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Everything was great, the cargo van met our needs. Plenty of room for a van. The one thing I would suggest for future vans and trucks, would be air ride suspension to keep the fragile things from getting broken, bumps make everything bounce.

TRACY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
2

Make someone responsible for damages. They didn't even finish the job, left my power bed not finished put together. Won't return calls.

BARBARA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina H. 
Évaluation :
5

While I was waiting for my equipment rental another customer was not able to pick up his reserved truck. The uhaul representative explained that a confirmation of a reservation was not a guarantee. Uhaul has some sort of reservation policy of 1, 2 ,3 and he was number two. This practice needs to clearly communicated to customers making a reservation. Fortunately I was number 1 for my equipment rental and I didn't have the same issue.

JAMES J. 
Évaluation :
1

Waited 30 minutes to return vehicle while one person was yelling at someone on her personal phone about getting paid for some money she was owed. Only 1 person on counter. Ended up getting the maintenance guy to check in truck. Place needs some management.

BRETT B. 
Évaluation :
5

Everyone was very friendly and efficient at pick up and drop off. Very smooth process.

PAULA O. 
Évaluation :
3

You need more 26 ft trucks at this location. It was very inconvenient to have to only have a 15 ft.

Travis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
1

It was fine until the u haul broke down an hour outside of my location. The one actual person I spoke to was great. While trying to get roadside assistance this cooperation was one of the worst I've ever dealt with. I called multiple locations and they told me there was nothing they could do. Online “roadside assistance” is not customer service. I know things are tight right now but the management of this company is horrible. AMERITRUCK was great but they are at the mercy of these nimrods. Everyone I talked to person to person was great but I was told that management would not send a replacement truck until the truck I was driving was 100 % broke down. Please go to a different service. This cooperation was one of the worst services I've ever dealt with. Penske, budget, or anything else. I wish I could get my money back but I doubt these crooks will even read this.

JAMES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

parker S. 
Évaluation :
5

not a thing, fast effiecient and great customer service. Thanks Shane...

LEON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
4

I would make sure that the air conditioner works in the vehicles. The staff was friendly but most of them were new hires and did not know everything. Check out was slow due to the new hires. But the new cargo van i rented was top notch and drove like a champ. I prefer to use U-Haul vehicles when I need a rental vehicle. I usually rent a U-Haul vehicle 8-10 times a year. I would like U-Haul to initiate a frequent user program for those of us who rent often. Merci

Dean D. 
Évaluation :
5

Had to return u box back to original location but I guess there was no other location closer for u boxes

Gary R. 
Évaluation :
5

Merci

Randal G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
4

I ordered online and total cost was 54 $with insurance However, when I picked up at location cost was 78 $

LOWELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy D.  |  Premières impressions 
Évaluation :
5

Nothing. Overall great experience. Nate Phillips, in particular, went out of his way to be helpful. Above and beyond for sure.

LARRY A. 
Évaluation :
5

I have always had a good experience at this location. Keep up the good work.

HARRY P. 
Évaluation :
5

The gentlemen that helped me at the desk was amazing. You could tell he wants the best for the company's customer's. I've used this company several times and plan to continue to do so.

TIFFANY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Upon returning the vehicle, I forgot to mention that the 'Check Engine' indicator was on, I didn't actually notice it until I had left the site.

WILLIAM W. 
Évaluation :
4

When all the other truck rental places were closed, U-Haul was there.

Mary T. 
Évaluation :
5

Shane was great as was his staff. Large facility but well maintained and efficiently run.

JOHN B. 
Évaluation :
5

Can't think of a thing!

James M. 
Évaluation :
5

The staff at the Lancaster U-Haul/Storage River Valley Mall location really bent over backwards to help me. I had a problem that was my fault during the rental that they helped me correct. Their service was extremely friendly and as helpful as any I've ever had anywhere. I always use this location and that will never change. They also have every possible packing/moving related item that you would ever need in stock. It's a great place and very well run.

RENE L. 
Évaluation :
1

The move out date was on the 15th not the 17th. I cleaned and moped the unit myself for the next occupant. The unit moved to from 1323 was dirty ams not well maintained. I have been trying to get one of the biggest units uhaul has instead of three individual ones and paying 400 a month but always told none is available that offer electricity with them. I have paid out alot of money to u haul using the storage and moving trucks and van without any comprise toward the cost of my units or on the trucks. I'm not especially happy with this company for the way things are done or handled and the customer goes above and beyond to try and accomplish what they need from this company. It should be this company doing it for the customer. Not enough employees to cover issues, customers always having to wait, phones not being answered hardly ever. No accomedations for what the customer is looking for. Unable to directly speak with someone from a corporate stance who can deal with the issues. Just overall problems that should be adressed and worked on. Staff is over worked and not allowed enough time to interact with the customer to full fill their needs and wants. Due to lack of people, guidance and training. These issues should be addressed asap as well as accomidating what the customer needs. Call backs from a message left at the uhaul on an issue would.be a good start.

JACKIE L.  |  Expérience générale 
Évaluation :
5

The Lancaster uHaul did great. There was a slight issue with the trailer. Since it was the only one available, they got it fixed quickly. We highly appreciate the service and thankful for the use of the trailer. We will rent again.

BRENDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
1

I called on Monday and reserved a 26 foot truck at the Lancaster Ohio location from your online service for 9 am. Saturday I get a text my 26 foot truck will not be ready till 1130 I called to ask why I spoke to a gentleman he was very nice he explained to me that that was not the procedure and that he would let his supervisor know so this wouldn't happen again but it was a one-way rental it's possible it could be turned The night before. He tells me to call in the morning to see if the 26ft Truck was there. I called and the truck was there someone lost the keys I get there they've looked for an hour and still no keys Noah rented me a 15 foot truck at a discounted price said I could use it for two days due to the fact of all this inconvenience what was I to do I use that 15 foot truck we made two trips also used two of my friends truck inconvenienced all my help. Regardless I was charged not only for the 26 foot truck for 129 $and some odd cents ridiculous U-Haul absolutely ridiculous then they charge me for the 15 foot truck I turned it in same day they did not discount the extra two days I was allotted I call the manager has to approve this a double bill are you kidding me I'm still waiting for a response I hope someone reads this 7402522157

TERESA E. 
Évaluation :
5

Great service.

ARTHUR A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steve d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KYLIE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey L. 
Évaluation :
5

they were great to deal with

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEVERTA b.  |  Expérience générale 
Évaluation :
4

First truck A/C wasn't working, replacement truck hadn't yet been serviced but I was okay with that. Online return was BAD! Location not working and wouldn't let me past that point, tried calling 1-800-GO-UHAUAL but kept getting wrong number.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY G. 
Évaluation :
5

Shane was the bees knees, shop is tip top, down to the brand new rental truck keys. Bling bling! O' Diam is a hitch slayer, kills everything w ease. He might have 99 problems, but a hitch aint one. Hit me! Fr fr!! My concerns w storage are non existent. Homegirl Claudia has that side of things on lock. Literally! She da best! Like DJ Khaled says. She'll tell ya "we da best". Teamwork all day.

Nathan P.  |  Expérience générale 
Évaluation :
4

I was charged for a dolly that I never recieved and an extra day that I didn't use it.

JENNIFER R. 
Évaluation :
2

I reserved online and stated the pickup and drop-off times, drop off time to be 7pm at the Newark location. I pre-paid in full. When I picked up the trailer, I did not realize at pickup, but the employee changed the drop-off time to 1pm. When I dropped off in Newark (at 5pm) this incurred an additional charge. Fortunately when I explained this to the employee at Newark she revised the time to not incur a charge.

Aaron V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON B. 
Évaluation :
5

The gentleman working in the Returns Lane was extremely friendly, knowledgeable, and efficient in his assistance.

James A. 
Évaluation :
5

easy in, easy out!

THEODORE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE H. 
Évaluation :
1

Charged me a whole months rent for just 7,5 days. I always payed on time. I had a family emergency the middle of July had to go out of town.

Lisa V.  |  Expérience générale 
Évaluation :
5

This is a great facility to use especially when you have unexpected storage needs arise such as a death in the family. It is comforting to know the security and safety of your items that are stored. Very convenient to use and everyone has been wonderful to work with. We would highly recommend this storage facility.

Christy G.  |  Expérience générale 
Évaluation :
3

Check the back sides of arm rest / seats while cleaning.

Brandon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JODY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERAMEY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie-Christine Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

This is my normal U-haul location and speedy, A+ service just as they have been with every rental over the past 2yrs.

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH T. 
Évaluation :
5

I only used it for five days I should of got some of my money back I didn't have for the whole month

mark w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
2

I was very unhappy

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Great service highly recommend. Excellent service à la clientèle.

MARK N. 
Évaluation :
1

Never had a problem before till this one . So angry. But the manger called and was willing to work it out .

CHARLES M. 
Évaluation :
1

Manager at location was very rude and unprofessional,

Joseph S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

Although the vehicle I rented was generally clean, it did smell a bit like cigarette smoke. Also, the driver's seat felt a little crooked; perhaps it's time for a replacement seat. Overall, a good experience. Le personnel était amical et serviable.

Melissa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELI H.  |  Premières impressions 
Évaluation :
5

The man that took care of me was awesome

mark w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY H. 
Évaluation :
5

I paid Backs Shipping and they never called or answered phone or showed up I was left wailing in my driveway all day.

TED F. 
Évaluation :
5

The gentleman who received the gear when I returned it was pleasant and very personable. Made my day

JEREMY D. 
Évaluation :
5

The employees have been excellent….

DAVIA B.  |  Premières impressions 
Évaluation :
5

I have nothing negative to say about this location. Brandon is the only name I remember and he took great care of me. Everyone I interacted with there was awesome. I'll be back.

PAUL E. 
Évaluation :
4

Something that was not this location's issue: obtaining the hitch and then ball assembly was frustrating. The store GM was as helpful as he could be. The installer, Brandyn, was helpful and provided excellent service - and patience with my many questions. In the end, I am satisfied with this location.

Walter G. 
Évaluation :
4

Train all the workers on the computers

DAVID J. 
Évaluation :
5

No problems with this rental

LARRY M. 
Évaluation :
5

Brandyn O'Diam did a excellent job installing our hitch. He also went over everything so I knew exactly how to use the wiring harness. He was very polite and professional. I have been to this Uhaul site 3 times in the past month. Each time it has been a good experience. Shane and his team have delievered excellent customer service. They are knowleadable and very willing to answer any question I might have. I would recommend this location to anyone needing their services.

nanette F. 
Évaluation :
3

I have rented U-Haul trucks before, and this was by far my worst experience ever. I scheduled myself for a mobile pick up at 7 AM, so I could get my truck early in the day. When I got there the app would not let me get my truck, and told me I had to come back at nine when the location opened. This set me back two hours on my move. Once we finally got everything loaded and to its destination, a heavy downpour started so we decided to wait to unload. And that was when the cab of the truck began to leak. Water poured in at the top of the windshield, soaking the seat and steering wheel, and shorting out the horn, which blared for about 30 minutes off and on, and we were unable to make it stop. Super disappointed in U-Haul this time around.

PATRICIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE S.  |  Expérience générale 
Évaluation :
5

We sold in December but didn't buy until late June. We moved from Ohio to Florida. We had heard horror stories of people whose belongings had mice and roaches in the containers when they received them. But everything was just as we packed it. U-Haul made this experience fantastic. The only advise I would offer is make sure you pack you things properly. I lost 3 TV's because I wrapped them with furniture pads and should have protected the screens. But that is on me, not U-Haul. I would highly recommend this service as a way to move anywhere.

John S. 
Évaluation :
5

I had to wait for a while to check back in the truck I rented. But the employee's are so kind and really go out of their way to make sure your getting what you need

NANETTE F. 
Évaluation :
5

The staff and managers at both the new Richmond location and Lancaster Ohio location went above and beyond to assist me.

GAYLE B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Staff was very helpful & facility clean & organized. This is a great location for rentals, supplies & storage.

Laura T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Expérience générale 
Évaluation :
5

Was very pleased with the customer service and explaining everything into full detail!!!

Brenda M.  |  Premières impressions 
Évaluation :
4

They did not have my unit still available. Gen manager gave me smaller unit and promised to transfer my unit to one I reserved with 1st month free when one comes available.

Tracy S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alison A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S.  |  Expérience générale 
Évaluation :
5

A new employee by the name of Michael helped us. Very professional, friendly, gave us his full attention and made us feel very comfortable. Bought more moving boxes. He is a keeper. During these times it is hard to find reliable etc. people.

Susan W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindy Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deirdre P.  |  Premières impressions 
Évaluation :
5

Attendant (Emily) was professional, proficient, very helpful and friendly.

Mark H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otto S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

L S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eban g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beltone H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

daniel s.  |  Expérience générale 
Évaluation :
5

Emily was the best! On one of my worst days! Merci.

Jennifer H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosann C.  |  Expérience générale 
Évaluation :
5

You have the best manager at this facility!! Everyone is is very helpful and friendly.

madel o.  |  Premières impressions 
Évaluation :
5

We had very friendly service and thought the storage facility was excellent. We only needed a unit for a couple of months while we were in the process of moving and the experience was very pleasant.

Lisa M.  |  Expérience générale 
Évaluation :
4

Sold my unit is why I no longer have an account, but I will use their service again should I need storage. Highly recommend this facility.

Peter J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristina M.  |  Expérience générale 
Évaluation :
5

Very helpful in a moving situation where something always goes wrong. More than made up for the mix up.

Gary M.  |  Premières impressions 
Évaluation :
4

I don't have experience with another company to compare to so I'm not sure how to rate. My experience with everyone i have talked with at "this location" has been great however my initial booking was done through someone who answered the phone outside the location - customer service i guess..... and she booked me with something that wasn't available. Had I not called later and spoken with people on site i would have not had storage on moving day and would have never used uhaul again. Again, not the fault of the people at the location but maybe in the bigger uhaul network.

Lori B.  |  Premières impressions 
Évaluation :
5

I have rented from UHaul for over 10 years! They have provided excellent service and good pricing. With other storage units, it was always a concern to have someone check on the unit to make sure things were ok, NEVER did I worry about these storage units!! I was very content knowing my belongings were safe and protected with a good security system..

ERIC W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH L.  |  Premières impressions 
Évaluation :
5

Nice people and place did not need anymore Thank You

DONALD W.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and accommodating. Much appreciated!

Dan P.  |  Premières impressions 
Évaluation :
5

I needed a climate controlled unit quickly. The staff was very helpful & found exactly what I needed. I would use their services again & recommend.

SARA F.  |  Expérience générale 
Évaluation :
5

Emily is a very awesome person. She is perfect and professional too

Nabeel Abdel Hady S.  |  Premières impressions 
Évaluation :
5

Emily and the team have all been very friendly & helpful! I would highly recommend U-Haul for your storage needs!! I will return back if & when I need storage needs again.

KEITH H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy B.  |  Expérience générale 
Évaluation :
4

The reason I would not recommend.Uhaul because this company does not prorate. My son closed on November 6 and u keep the rest of the money. I guess in very fine print that that was stated in the contract. Money is hard to come since we are retired. I guess u.need the money. This is unfair.

Robin B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krista S.  |  Expérience générale 
Évaluation :
5

I was lucky enough to deal with Emily F. at my Uhaul location. She went above and beyond to help make my experience great. In the future I will be a returning customer that's refers others as well. Thank you Emily for all your hard work!

Stephanie G.  |  Expérience générale 
Évaluation :
5

The staff was always very helpful. The storage unit was clean and safe and I really appreciate that there were carts to use to move our stuff.

William M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy G.  |  Expérience générale 
Évaluation :
2

I'm very disappointed in my transaction earlier today. On 9/27 I called to see about moving from my 5x5 unit to a larger unit. Unfortunately, I can't find my notes to identify who I talked to, but my call log notes a 17min call. The gentleman that I was working w/ was very pleasant. I decided on a 10x10 units for 100 $+tax per mo. He said he put the reservation in, and since I'd just paid the bill on the 5x5 unit, he said that I had til the end of the billing cycle to move out of the 5x5 and into the 10x10 otherwise I'd then have to pay for both units. Understood. I also inquired about prorating the bill for the 5x5 for the unused days from whatever day I ended up moving out. He said "Yep, we will prorate the unused days and credit it to the cost of the new unit" Awesome, Sounds great! FFwd to today..No unit reserved, no 10x10's available, I ended up with an 8x11 (that doesn't look like 8x11, but I'll be measuring to check), it requires 2 locks instead of 1, and the 10 $/15 $round lock we HAD to have for the 5x5 doesn't fit on these locks, so now that's useless. Then when I went to tell them that the 5x5 was cleaned out, I get a Move Out receipt for 0,00 $. When I inquired about proration, I was told, "U-haul doest do that, sorry." If I'd have know that, I wouldn't have busted my butt to swap units. Not that it's your problem, but I work 6,5 nights out of 7 per week and my son works days. This was the first time we were able to work out schedules to get this done. Only to have it turn into this. Hindsight is 20/20, if I hadn't been so focused that this moved needed to be done today, I'd have waited til a unit I wanted became available bc 60 $/mo and a crowded basement is better than 100 $/mo and still not being able to move everything in. So, I'm sure this isn't a big issue for y'all bc your team members weren't really the root of the issue, I just wanted someone to be aware. In the future customers should be given a reservation# and prorating the units when a customer is simply swapping units is just flat out good customer service. It's the 7th of the month and Im basically paying for a 5x5 unit I no longer have access to. Shame on a company like U-haul that takes advantage of their customers like that, especially in this day and age. Disappointed bc I expected better than that from them. Regards, Christina Bennington

Christina B.  |  Expérience générale 
Évaluation :
5

Love Jamie and Emily

TRAVIS W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra D.  |  Premières impressions 
Évaluation :
5

Very helpful and nice!

jessica H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine G.  |  Premières impressions 
Évaluation :
5

Shane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.

Jeremy P.  |  Premières impressions 
Évaluation :
5

Your pros treated me with exceptional skill and proficiency. Answered all of my questions and quickly finished the process. Great job

William O.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful, courteous and kind.

FairHope H.  |  Premières impressions 
Évaluation :
5

always friendly. any questions or issues i may have are always handled professionally and in a timely manner.

Mark P.  |  Premières impressions 
Évaluation :
5

Wonderful, very professional, helpful, staff!!! Thanks for caring!

stephanie r.  |  Premières impressions 
Évaluation :
5

Very nice and helpful. Showed how to use pass card.

steven h.  |  Premières impressions 
Évaluation :
5

The customer service I received was EXCELLENT! They understood my needs and went out of their way to help me find the right unit for my mom. Merci.

TRACY S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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