Customer Reviews for U-Haul Moving & Storage of Lancaster

3035 évaluations

1921 Riverway Dr   Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

(740) 689-8888

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(740) 689-8888

1921 Riverway Dr
Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great service.

MICHAEL T. 
Évaluation :
5

One of the turn/stop lights was out on the dolly - wasn't a problem because we were towing a small vehicle a short distance. Otherwise, staff was professional and friendly - very good experience!

ROBERT L. 
Évaluation :
5

The lady that helped me was very knowledgeable and professional. I will definitely use this location if I ever need a trailer again.

JAMES R. 
Évaluation :
4

My tire got popped due to glass being in the trailer and didn't know it

thomas B. 
Évaluation :
1

I had an awful experience. I had to move out of my apartment by 12pm, so I requested a 15 ft truck to be picked up at 7:00am at a location about 25 minutes away, not a big deal. I get an email at 11pm the night before saying that changed my rental to a 26ft truck at a location 50 minutes away. I was pissed off to see that I now had to drive an extra 25 minutes and drive a truck I was not comfortable driving at all. But guess what? That location opens at 9am not 7am like my initial reservation. So now I have to pick up a truck at the wrong time, at the wrong location, and it's the wrong size. All of these factors made it impossible to move out of my apartment on time and I was very disappointed with U-Haul. The 26 ft truck was incredibly hard to navigate and I've never been so stressed using a vehicle and I couldn't even to get it to fit in my driveway making the move even harder. I will be telling everyone I know to avoid U-Haul if possible

ZACHARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLEY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Emily was the best! On one of my worst days! Merci.

Jennifer H.  |  Premières impressions 
Évaluation :
5

Very busy, but very friendly and thorough , always my go to place.

MARK K. 
Évaluation :
5

Very fast and excellent customer service. Always smiling when I come in.

CHARLES M. 
Évaluation :
5

Great and friendly customer service who were very accommodating and helpful

Alexander S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
5

You guys are awesome! Thanks!!

RONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosann C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

You have the best manager at this facility!! Everyone is is very helpful and friendly.

madel o.  |  Premières impressions 
Évaluation :
5

We had very friendly service and thought the storage facility was excellent. We only needed a unit for a couple of months while we were in the process of moving and the experience was very pleasant.

Lisa M.  |  Expérience générale 
Évaluation :
5

Dropping off the equipment was quick and REALLY easy - didn't even have to go into the office (electronic receipt, all the paperwork was already cleared). Great experience!

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
5

This Uhaul location is excellent and is my favorite one to go to. It is a bit out of the way for me but the service is amazing and the staff so friendly.

Natalie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

You have the BEST manager and crew at my facility!! Thank e

MADEL O. 
Évaluation :
5

This location is great. And Emily is always friendly

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BROC S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICK W. 
Évaluation :
4

Sold my unit is why I no longer have an account, but I will use their service again should I need storage. Highly recommend this facility.

Peter J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW R. 
Évaluation :
5

Have more equipment to choose from.

Howard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK J. 
Évaluation :
5

Nothing to improve we got there was taking care of quickly the employee that took care of us was very kind an friendly as for the same when we dropped it off thank you it was a great help to be able to rent the uhaul an at a good price

ROBIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William O. 
Évaluation :
3

Location did a great job. Operator on the phone was pushy and a jerk. Acted like I was a hassle for her

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa V.  |  Premières impressions 
Évaluation :
4

I did not get credit for the extra boxes left in the truck and was charged a fuel fee high enough to fill up the truck

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN F. 
Évaluation :
1

When I reserved my 2 wheel dolly in advanced because this location didn't have 1 on hand. So when I go get it at 1130am I was told that they have it reserved for another customer at 4pm. Was told to try to be back by then. Where do you people get off. I have 24hrs if I wanted. My price is the same. Extremely pissed off. Especially when I was told there was a scheduling issue. Once again NOT MY PROBLEM, but I paid for your scheduling issue.

DAVID N. 
Évaluation :
5

Staff was friendly easy to pick up and drop off the truck

RITA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AGATHA G. 
Évaluation :
4

I wasn't aware that a dolly would be an add-on. I didn't remember this from my previous experiences with you. This location did not have a 26ft van, so I had to rent a 20ft vehicle. Everyone I communicated with during my pick-up and return was cordial and professional. I would recommend this service team and location to anyone looking for moving assistance.

BRYAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGEI J. 
Évaluation :
5

Great friendly customer service, is a little busy for just a few employees but they do their best to take care of you

CHARLES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristina M.  |  Expérience générale 
Évaluation :
5

Very helpful in a moving situation where something always goes wrong. More than made up for the mix up.

Gary M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY C. 
Évaluation :
5

Customer friendly.

BRUCE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill R. 
Évaluation :
4

I don't have experience with another company to compare to so I'm not sure how to rate. My experience with everyone i have talked with at "this location" has been great however my initial booking was done through someone who answered the phone outside the location - customer service i guess..... and she booked me with something that wasn't available. Had I not called later and spoken with people on site i would have not had storage on moving day and would have never used uhaul again. Again, not the fault of the people at the location but maybe in the bigger uhaul network.

Lori B.  |  Premières impressions 
Évaluation :
1

Truck broke down twice. Lost 1/2 day moving. Brakes were faulty & I almost rear ended a truck if I hadn't thrown it into park. I got charged almost 300 $for a piece of junk. How you going to charge me for the miles when I filled the truck back up? I'll never use Uhaul again. Ever!

MELISSA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Make it warmer. The weather was terrible! LOL Seriously, though... GREAT JOB (again) Thank You!

BRADLEY B. 
Évaluation :
5

Super nice girls! Smooth pick up! Great smooth return!

SCOTT G. 
Évaluation :
5

Quick and easy

Lisa Jo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda L. 
Évaluation :
5

Very courteous and friendly staff. They made the rental experience very pleasant.

Keith D. 
Évaluation :
5

Shane was very nice and friendly he made me laugh the whole time I was there I will definitely come back just cause of that

CASSIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA M. 
Évaluation :
5

Staff extremely friendly and helpful. Great experience.

JODI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph S. 
Évaluation :
5

I have rented from UHaul for over 10 years! They have provided excellent service and good pricing. With other storage units, it was always a concern to have someone check on the unit to make sure things were ok, NEVER did I worry about these storage units!! I was very content knowing my belongings were safe and protected with a good security system..

ERIC W.  |  Expérience générale 
Évaluation :
5

honor what you say to the customer

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Merci!

BRADLEY B. 
Évaluation :
5

Well prepared. Easy in and out.

Mark B. 
Évaluation :
5

Very friendly and knowledgeable people

warren M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

greg P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNLOUELLEN G. 
Évaluation :
5

Nice people and place did not need anymore Thank You

DONALD W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula V. 
Évaluation :
5

Agent was very helpful and informative l.

JAMES H. 
Évaluation :
5

Emily Fernando helped me out with my rental process and made it so easy and enjoyable. Thank you so much for all of your help in making my move that much easier!

HILLARY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH D. 
Évaluation :
5

I was happy with everything except the truck. I felt safe driving it but the gear shift was very loose. You really didn't know if it was in the right gear. I think the muffler had a leak but wasn't a concern to me. I think the truck had seen it's better days.

GARY H. 
Évaluation :
5

I'm not sure how you guys could improve. Equipment was as expected and staff was very friendly and right on top of having everything ready!

Zachary P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

Super friendly staff at this location. They are very easy to work with.

Tracy M. 
Évaluation :
5

Very friendly staff, worked with me when a location didn't have a truck size I needed closer to my starting location.

MELISSA M. 
Évaluation :
5

Staff was very helpful and accommodating. Much appreciated!

Dan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD S. 
Évaluation :
5

I was well pleased with the customer service and equipment and the overall experience

CHAD D. 
Évaluation :
5

Later hrs

James C. 
Évaluation :
5

Excellent service best location.

DEAN B. 
Évaluation :
5

Continue the great work! I needed the truck last minute & this location provided that for my family. I appreciate the costumer service via web-site to reserve the truck and taking my calls to complete all transaction. Merci encore!

TYLER P. 
Évaluation :
5

I needed a climate controlled unit quickly. The staff was very helpful & found exactly what I needed. I would use their services again & recommend.

SARA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

Excellent service

DEAN B. 
Évaluation :
5

Emily is a very awesome person. She is perfect and professional too

Nabeel Abdel Hady S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodelle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOYD C. 
Évaluation :
5

Emily and the team have all been very friendly & helpful! I would highly recommend U-Haul for your storage needs!! I will return back if & when I need storage needs again.

KEITH H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
4

Not much you could have improvered on. Staff was helpfull, knowledgeable and prompt, at the reservation and return . Very clean facility.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen K. 
Évaluation :
5

Nothing. Staff is always excellent. I believe the gals name was Jaime who hooked up our trailer and got us on our way.

SCOTT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy B.  |  Expérience générale 
Évaluation :
5

Very clean facility and very helpful personnel.

Michael K. 
Évaluation :
4

The reason I would not recommend.Uhaul because this company does not prorate. My son closed on November 6 and u keep the rest of the money. I guess in very fine print that that was stated in the contract. Money is hard to come since we are retired. I guess u.need the money. This is unfair.

Robin B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krista S.  |  Expérience générale 
Évaluation :
5

I was lucky enough to deal with Emily F. at my Uhaul location. She went above and beyond to help make my experience great. In the future I will be a returning customer that's refers others as well. Thank you Emily for all your hard work!

Stephanie G.  |  Expérience générale 
Évaluation :
5

The staff was always very helpful. The storage unit was clean and safe and I really appreciate that there were carts to use to move our stuff.

William M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy G.  |  Expérience générale 
Évaluation :
2

I'm very disappointed in my transaction earlier today. On 9/27 I called to see about moving from my 5x5 unit to a larger unit. Unfortunately, I can't find my notes to identify who I talked to, but my call log notes a 17min call. The gentleman that I was working w/ was very pleasant. I decided on a 10x10 units for 100 $+tax per mo. He said he put the reservation in, and since I'd just paid the bill on the 5x5 unit, he said that I had til the end of the billing cycle to move out of the 5x5 and into the 10x10 otherwise I'd then have to pay for both units. Understood. I also inquired about prorating the bill for the 5x5 for the unused days from whatever day I ended up moving out. He said "Yep, we will prorate the unused days and credit it to the cost of the new unit" Awesome, Sounds great! FFwd to today..No unit reserved, no 10x10's available, I ended up with an 8x11 (that doesn't look like 8x11, but I'll be measuring to check), it requires 2 locks instead of 1, and the 10 $/15 $round lock we HAD to have for the 5x5 doesn't fit on these locks, so now that's useless. Then when I went to tell them that the 5x5 was cleaned out, I get a Move Out receipt for 0,00 $. When I inquired about proration, I was told, "U-haul doest do that, sorry." If I'd have know that, I wouldn't have busted my butt to swap units. Not that it's your problem, but I work 6,5 nights out of 7 per week and my son works days. This was the first time we were able to work out schedules to get this done. Only to have it turn into this. Hindsight is 20/20, if I hadn't been so focused that this moved needed to be done today, I'd have waited til a unit I wanted became available bc 60 $/mo and a crowded basement is better than 100 $/mo and still not being able to move everything in. So, I'm sure this isn't a big issue for y'all bc your team members weren't really the root of the issue, I just wanted someone to be aware. In the future customers should be given a reservation# and prorating the units when a customer is simply swapping units is just flat out good customer service. It's the 7th of the month and Im basically paying for a 5x5 unit I no longer have access to. Shame on a company like U-haul that takes advantage of their customers like that, especially in this day and age. Disappointed bc I expected better than that from them. Regards, Christina Bennington

Christina B.  |  Expérience générale 
Évaluation :
5

Love Jamie and Emily

TRAVIS W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M.  |  Premières impressions 
Évaluation :
5

I fell on hard times. Was homeless, got to where I couldn't make a payment. I finally got another apt. And with uhaul big heart and generosity I have my things. Thank you and God bless.

Robert G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L.  |  Expérience générale 
Évaluation :
5

Each and every person who is employed there is: courteous, friendly, helpful, kind and extremely knowledgeable.. My experience will be remembered by me for many, many years, especially about manager Emily and assistant manager Jaime.

howard s.  |  Expérience générale 
Évaluation :
5

Very helpful and nice!

jessica H.  |  Premières impressions 
Évaluation :
5

Staff was wonderful Facility was clean and easy to access. Highly recommend this location for any u haul needs.

anthony c.  |  Expérience générale 
Évaluation :
5

They really kep this facility clean and the staff is great.

johnathon w.  |  Expérience générale 
Évaluation :
5

We had a little miscommunication when we moved out and I was charged an extra month. After visiting the office it was credited. I rented unit 3703 for 15 years. I never had an issue and I don't believe I ever created one. Thanks for the follow-up. Regards, D.Miller

DAVID M.  |  Expérience générale 
Évaluation :
5

Came back with a load at 9:00 PM but could not gain access. Thought the sign said good til 10:00

Joe F.  |  Premières impressions 
Évaluation :
5

Emily Fernandez and her staff were wonderful to work with. I give the place a five star rating on every level.

rae H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lance g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evelyn h.  |  Premières impressions 
Évaluation :
5

Exceptionally clean. Easy to access at any time. Always felt secure there any time of day. Loved the drop off for items you don't want.

shelli M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCASTER RADIATION O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thea N.  |  Expérience générale 
Évaluation :
5

Emily and her employees are all very friendly and helpful. I would recommend this storage to all my friends and family.

Michael B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine G.  |  Premières impressions 
Évaluation :
5

Jamie was awesome Knowledgeable/Professional/Friendly

anthony c.  |  Premières impressions 
Évaluation :
5

Shane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.

Jeremy P.  |  Premières impressions 
Évaluation :
5

This is a very nice facility.

Deborah B.  |  Expérience générale 
Évaluation :
5

Safe and secure covered outdoor storage storage for my RV with electric, perfect for my needs. The well lit easy access fenced lot was never a concern, I felt my equipment was in good hands. Thank you Emily

Larry W.  |  Expérience générale 
Évaluation :
5

Great staff very friendly and helpful

gary h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelli f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryanne S.  |  Expérience générale 
Évaluation :
3

It’s way ok until the raised the price on the storage so I had to sale everything, get rid of the unit.

suzette g.  |  Expérience générale 
Évaluation :
5

I think excellent sums up the quality of service and the indoor facility. Enough said.

delphina n.  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful, courteous, and professional.

Vera N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim B.  |  Premières impressions 
Évaluation :
5

Everyone was friendly and accommodating. They were professional and thorough with contact and promo explanations. They have absolutely fantastic customer service.

Maryanne S.  |  Premières impressions 
Évaluation :
5

Facility was clean and staff very nice.

Jason B.  |  Expérience générale 
Évaluation :
5

Your pros treated me with exceptional skill and proficiency. Answered all of my questions and quickly finished the process. Great job

William O.  |  Premières impressions 
Évaluation :
5

Aucun

gary h.  |  Premières impressions 
Évaluation :
1

Seriously one unacceptable issue after another

Jane W.  |  Premières impressions 
Évaluation :
5

There were 2 employees who were busy with customers for 5-10 minutes. Perhaps a 3rd employee would have expedited myself and a 4th person. I was there between 9:30 & 10:30 a m on a week day.

June R. R.  |  Expérience générale 
Évaluation :
5

Very nice and helpful.

Jason B.  |  Premières impressions 
Évaluation :
5

Very satisfied. Secure, clean and convenient.

Lee N.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful, courteous and kind.

FairHope H.  |  Premières impressions 
Évaluation :
5

Everyone was spectacular!

lulu M.  |  Expérience générale 
Évaluation :
5

Well recommended

craig r.  |  Expérience générale 
Évaluation :
4

They are making me write something......so I am in order to continue

Claire B.  |  Expérience générale 
Évaluation :
5

We used a storage unit for many years. It was very secure and well lit. I like the idea of going inside the building to our unit. Staff was wonderful if we ever needed them for anything.

EVELYN B.  |  Expérience générale 
Évaluation :
5

When we need a storage unit we always use U-Haul

Jettie C.  |  Expérience générale 
Évaluation :
5

They took care of my needs for storage. I had moved from AZ to OH.

Sandra J.  |  Expérience générale 
Évaluation :
4

Would be better if rates were pro-rated.

Brandi D.  |  Expérience générale 
Évaluation :
5

Both ladies that helped us last night getting into our unit for the first time were top-notch. Also greatly appreciated the help of both Susan and Emily when we called to arrange the rental.

thea N.  |  Premières impressions 
Évaluation :
5

Would use again!

melodie r.  |  Expérience générale 
Évaluation :
5

We had absolutely no problems. The staff was friendly, the rates are more than reasonable and I would definitely recommend your facility.

charles w.  |  Expérience générale 
Évaluation :
5

Very pleased

Jeffery L.  |  Expérience générale 
Évaluation :
5

Thanks for keeping my stuff safe fir over ten years of storage

CONRAD M.  |  Expérience générale 
Évaluation :
5

always friendly. any questions or issues i may have are always handled professionally and in a timely manner.

Mark P.  |  Premières impressions 
Évaluation :
5

Your manager is outstanding there! She went beyond the Call of Duty I thank her very sincerely!!! You need to pay her more money !!! Thank U Miss T.M. Colborn

tina c.  |  Premières impressions 
Évaluation :
5

None at this time

steven k.  |  Expérience générale 
Évaluation :
5

Consistently good service at this location

JOSEPH R.  |  Expérience générale 
Évaluation :
1

My storage unit was broken into by the adjoining storage unit renter. Hopefully the police and Uhaul will convict him and my stolen items will be returned.

Clint B.  |  Expérience générale 
Évaluation :
5

Your Lancaster staff was always very friendly and accommodating!

lori b.  |  Expérience générale 
Évaluation :
5

Thanks

greg f.  |  Expérience générale 
Évaluation :
5

It would have been helpful to have had lights in the storage lockers.

EDWARD K.  |  Expérience générale 
Évaluation :
5

Iclycpu p jnh

Joseph R.  |  Premières impressions 
Évaluation :
5

A large clean and secure facility run by a very caring and efficient staff. I've stored my RV there for years without worry or the first bit of annoyance. The very capable manager Emily is the best.

Larry W.  |  Premières impressions 
Évaluation :
5

Staff was efficient, knowledgeable, helpful and courteous. Facility was spotless and well stocked with supplies. By very far, the best U-haul facility I've ever used.

JOSEPH R.  |  Premières impressions 
Évaluation :
5

Really liked everything, would use you all again if I needed to.

Lisa S.  |  Expérience générale 
Évaluation :
5

Excellent

THOMAS & CAROL S.  |  Expérience générale 
Évaluation :
5

Your facility works great for my job with the Columbus Dispatch! Merci.

shelli f.  |  Expérience générale 
Évaluation :
5

Wonderful, very professional, helpful, staff!!! Thanks for caring!

stephanie r.  |  Premières impressions 
Évaluation :
5

Greeter as soon as we walked in. Gave us one month free because of a mix up when we reserved a unit.

melodie r.  |  Premières impressions 
Évaluation :
5

Very nice and helpful. Showed how to use pass card.

steven h.  |  Premières impressions 
Évaluation :
5

The two gentlemen that work at the facility often in the office are super nice and friendly!

BRITTANY T.  |  Expérience générale 
Évaluation :
5

The customer service I received was EXCELLENT! They understood my needs and went out of their way to help me find the right unit for my mom. Merci.

TRACY S.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and friendly will recommend you to my freinds

Jettie C.  |  Premières impressions 
Évaluation :
5

The staff is sooo nice and helpful. I always have a great experience with Lancaster UHaul!

Dawn D.  |  Expérience générale 
Évaluation :
3

Unfortunelately, due to timing the biggest was on outside of facility. good furniture... Stickley dining set, leather couches,cherry table &chairs, oak gun cases , upholstered couches were mildewed.

Marcy H.  |  Expérience générale 
Évaluation :
5

Staff was always very friendly and helpful whenever I had questions.

pam f.  |  Expérience générale 
Évaluation :
5

very accommodating during our move.

MIKE S.  |  Réservation 
Évaluation :
5

Friendly and clean environment

shelli M.  |  Premières impressions 
Évaluation :
5

I will use them again if needed!

VICTORIA W.  |  Expérience générale 
Évaluation :
5

Courteous and friendly employees, very helpful.

jose g.  |  Expérience générale 
Évaluation :
4

Main complaint was the limited access to 110 volt receptables. Site had two receptacles for two sites to share, but one was a GFCI which might trip without notice by employees.

terry y.  |  Expérience générale 
Évaluation :
5

For indoor storage, it's the best in town.

RICK B.  |  Expérience générale 
Évaluation :
5

This facility is always clean which is a big deal when I'm storing personal items.

RHONDA V.  |  Réservation 
Évaluation :
5

Overall I'm very pleased with the facility and will continue to store my RV there in the future. There was talk about installing an RV dump at one time and I'd really like to see that happen. Larry

Larry W.  |  Expérience générale 
Évaluation :
3

Door fell off hinges and came down on my brother inside the storage unit. Could have hurt him badly. Also a rat poisoning box was inside with rat poison, I did not put there.

Janice M.  |  Expérience générale 
Évaluation :
5

Compare your prices against other storage units, others could be slightly lower. Your location and the people I dealt with were great. The location made it very convenient for me.

Melody B.  |  Expérience générale 
Évaluation :
5

Was a worry free time. felt like i was with friends.

Jim C.  |  Expérience générale 
Évaluation :
3

Prices continued to raise for a box in a location that never changed. There was no increase in function, accessories, access, security, or location but still increased.

JOSEPH F.  |  Expérience générale 
Évaluation :
4

I THOUGHT STAFF WAS VERY HELPFUL.

Bryon S.  |  Expérience générale 
Évaluation :
5

Thank you again we didn't use storage for more then a week but was well worth it very clean and piece of mind ...thank you

bonny s.  |  Expérience générale 
Évaluation :
5

It was far away into the inside storage 1334but was a good service. The security sliding in and out was most confusing. Never knew if I had to keep swiping the 2 each trip or what showed we were done.

Roger S.  |  Expérience générale 
Évaluation :
5

The young lady and gentleman that assisted us was super! Merci

Shawn E.  |  Expérience générale 
Évaluation :
4

Thank you for good service and a clean facility

Andy V.  |  Expérience générale 
Évaluation :
3

I didn’t use your services

Mathew G.  |  Réservation 
Évaluation :
5

Good Stuff!

TY R.  |  Expérience générale 
Évaluation :
5

I was one month shy of being in my unit for 5 years, the staff was always helpful and friendly! If the need arises again I will return to rent another unit.

KEITH H.  |  Expérience générale 
Évaluation :
4

N/a

ELLEN H.  |  Expérience générale 
Évaluation :
5

The facilities were clean and well-maintained. The rental cost, however, seems a little high.

debra y.  |  Expérience générale 
Évaluation :
5

Lindsey was very helpful and a pleasure to work with during our time using this storage facility.

TIFFANY L.  |  Expérience générale 
Évaluation :
5

Outstanding service! Outstanding staff!

Larry E.  |  Expérience générale 
Évaluation :
5

Staff was always helpful and very professional.

Francis P.  |  Expérience générale 
Non reviews have been submitted for this location.

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