Very professional. They saved me a lot of time. Thank you allTERRY LANE B.
Customer Reviews for U-Haul Moving & Storage of Lancaster
Pour nous contacter
Lancaster, OH 43130
( Rt 33 @ River Valley Mall)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Steering on truck was questionable, there was play in the steering wheel and felt that the truck was floating from side to side requiring constant correction.DONALD B.
Le client n'a pas laissé de commentaire.Tracie V. | Premières impressions
Pick up was scheduled for 9AM when the store was supposed to open. Nobody was there to open the store until almost 10AM.Andrew C.
Le client n'a pas laissé de commentaire.JEFFERY B.
Le client n'a pas laissé de commentaire.Tracey C.
Not muchMILES R.
One tire had 10psi one had 50 and the other two had 30psi. Luckily we had a small Compressor at the loading location to fill them. Very disappointed took 1/2 hour to fill with that little Compressor. Glad I only had a few miles before I realized it.JamesF B.
Le client n'a pas laissé de commentaire.PAUL R.
they never gave me the dolly that i requested but it's okay!Stepheni B.
Professional staff. Very helpful. Pleasure to interact with. Knew the equipment hands down. I'll be back. Thanks.WILLIAM O.
The automatic doors to get in and out seemed to have issues often- I was there two different times and had to ask for help with the card to open the doorsBarbara S. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER A.
The young lady that checked me in and setup the trailer was excellent! The return process was extremely easy!!MARTY W.
Very helpful, understanding and accommodating.Joshua S.
Le client n'a pas laissé de commentaire.Jessica E.
Le client n'a pas laissé de commentaire.Corbin Y.
Le client n'a pas laissé de commentaire.Vincent D. | Premières impressions
Le client n'a pas laissé de commentaire.LLOYD M.
The two ladies working making it a smooth and seamless transaction. They were very helpful and we would highly recommend working with them to everyone.VERONICA C.
Le client n'a pas laissé de commentaire.William R. | Premières impressions
Le client n'a pas laissé de commentaire.Karina K.
Le client n'a pas laissé de commentaire.SAMUEL W.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.Stephen D. | Expérience générale
The check engine light was on-when we picked it upWALTER Z.
Staff was friendly and responsive. Van was great and no issues. I rent 10-15 times a year from this U-Haul. I wish you had a rewards program for individuals who rent multiple times a year, it would definitely help. ThanksROBERT D.
Le client n'a pas laissé de commentaire.SHAUN H.
Not happy with customer service. Never received another text, email or call regarding confirmation of my reservation which money was already taken for. Email and text listed a different pickup location than my account did. Upon arrival of pickup location, truck wasn't there causing me to drive to another location to get a different truck. Automated reply system needs to be updated so stores will actually be notified to confirm reservations as I never received a follow up call or text the day prior, as the email stated.JONAH H.
Even though I was disappointed with the additional charge, the staff at this location was knowledgeable and friendly. It was a great experience.Joshua C.
The customer service was great. Everything was explained completely.THOMAS T.
Le client n'a pas laissé de commentaire.KELLY C.
That was by far the most poorly maintained and unsafe vehicle I have ever rented. When I addressed my concerns to the manager about needing to check on the brakes, rotors and alignment he lagged at me and said â€œthis is one of our best vehicles in the fleet!â€. I'm not a very picky person and I think this may be my first negative experience with U-Haul. But the vehicle was a deathtrap on wheels. The same manager also made a sarcastic comment to his employee about telling me to get out of the way saying- â€œwhy didn't you put the tape up yet?â€ To his employeeâ€¦his employee responded that he was waiting for the customer (myself) to move, which I thought was polite. Then the manager said â€œI would tell him to just fucking moveâ€¦.watchâ€¦.hey you! Move!â€ And laughed to himself while me and the other employees made no comment. He was unprofessional and completely disregarded my concerns for the safety and maintenance of his vehicles. Not sure if I'll be renting from Uhaul again.JONATHAN C.
Le client n'a pas laissé de commentaire.DONALD D.
Everything in the interior of the truck was sticky. There was a switch missing and a broken switch on the middle console. The headlights were incredibly dim. So I don't know, maybe just take general care of the trucks. Oh and they didn't even have me sign the contract for the truck. They put 12 moving blankets / pads onto the contract but they only gave me 6. They also forgot my furniture dolly that I had paid for, and I had to wait about 40 minutes while they were dealing with another dissatisfied customer just to get the furniture dolly. Not to mention the staff didn't even know the difference between the utility dolly, appliance dolly, and the furniture dolly.NOAH D.
Le client n'a pas laissé de commentaire.ELSIE R.
Le client n'a pas laissé de commentaire.NIDENA L.
It was good experience as always.PHILIP D.
Our truck was so incredibly muddy and the ramp that pulled out of the truck was caked in mud. This was really frustrating because it caused our furniture to get muddy when setting it down in the truck. It would be helpful to inspect the trucks and ramps before renting them out to someone else.DANIEL S.
Le client n'a pas laissé de commentaire.Amy F.
very professional and helpfulTraci K.
Le client n'a pas laissé de commentaire.Jacob H. | Expérience générale
Very helpful and convenientTHRESA A.
Le client n'a pas laissé de commentaire.Drexel D.
Excellent service à la clientèleTAMMY B.
Friendly staff very helpful.Jonathan O.
Le client n'a pas laissé de commentaire.JAYSON K.
Shane even remembered me and my good payment history after I had been away for a year. Also I noticed that he diversified his staff. He is a good manager.delphina n. | Expérience générale
I just returned my 10th rented u-haul this year, all the vehicles were clean and orderly. I plan on renting at least 15 times next year. I wish you had a program that rewarded people who rent often from u-haul. The only other concern I have is, there should only be 1 employee talking to a customer when the customer has a question about their bill. Other employees should not interfere in the conversation. Thank you !ROBERT D.
Le client n'a pas laissé de commentaire.Kayla A.
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.John M.
Employees were very helpful and professional.BRIAN S.
Le client n'a pas laissé de commentaire.KENNETH C.
Le client n'a pas laissé de commentaire.Donald M. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.ROBERT D.
Delt with this location many times. Stored furniture there for 5+ years. Always helpful and niceWILLIAM K.
Le client n'a pas laissé de commentaire.ROSANA B.
Le client n'a pas laissé de commentaire.Kristopher P.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
I returned the truck to the facility several hours before I was supposed to, checked it in with the employee there, got a receipt and left. The following day I got a $60 late charge and a call asking when I would return the truck. I read my receipt to the person on the phone and he said he would get it taken care of. The next day I got another call and another charge of $60! I told them this was the second day in a row and told them I wasn't getting off the phone until it was settled. The guy finally walked out to his lot and saw the truck was sitting there. All they needed to do was walk outside and examine their lot! $120 later they finally got it figured out. Never offered to give me my rental fee back or anything, just the $120 in late charges. This was the worst experience.Maria M.
my furniture was damaged by leakage on the floor. the staff is helpful working theough it but havent yet resolved.larry m. | Expérience générale
Le client n'a pas laissé de commentaire.PETER V.
Both my friend and I forgot to bring a ball for our hitch. We could each have driven about 5 miles to go home to pick one up, but we were offered a ball for no charge. Great!. The two people that we dealt with were very helpful and curtious.STEPHEN Y.
Le client n'a pas laissé de commentaire.Seth S.
Really awesome crew taking care of this location.AARON R.
There was no appliance dolly in the truck when I first picked it up so I had to make a return trip to get one. Then upon return I was trying to be charged nearly double the estimated rental fee I was quoted.paul R.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.JONATHAN A.
Le client n'a pas laissé de commentaire.Zachary W.
Le client n'a pas laissé de commentaire.Amber V. | Premières impressions
Le client n'a pas laissé de commentaire.AMBER V.
The gentleman that hooked us up very nice and the other gentleman when returned who unhooked Great customer service. Very outgoing and polite for both.Barry B.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.KYLE I.
Le client n'a pas laissé de commentaire.THOMAS H.
Excellent service à la clientèle. New employee showing ambition with her job.JAMES S.
Again, I had problems with the app. It would not upload the picture of the odometer and fuel gauge, so I was unable to complete it and had to just leave keys in the drop box. Your app sucks.jennifer E.
Le client n'a pas laissé de commentaire.KRISTINA K.
Le client n'a pas laissé de commentaire.Kenneth M.
No problems, no issues, that's why I use this location.Theodore P.
Le client n'a pas laissé de commentaire.SLAWOMIR F.
Le client n'a pas laissé de commentaire.GARY B.
Everyone at this location is very friendly and efficient. Always get top notch service.. I highly recommend thism.PAULA O.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.GORDON F.
Le client n'a pas laissé de commentaire.Lisa C.
I was very impressed with the way they had everything set up. We ran into a little computer glitch but the ladies helping me were very polite and worked everything out. You ladies rock!!Zoe S.
Le client n'a pas laissé de commentaire.jeremy K.
Was handed keys told to go look for truck, that it's somewhere out there. When found truck had to move signs, brooms, trash can and back truck out through basically a oppstical course. Also was told just walk out go to left take a appliance dolly. Which the one I had to take did not match the numbers on my paper work.Brian M.
Le client n'a pas laissé de commentaire.KARLA J.
No problems..good jobMARY M.
Great personnel!OLESYA B.
Le client n'a pas laissé de commentaire.RYAN M.
Le client n'a pas laissé de commentaire.RUSSELL B.
Le client n'a pas laissé de commentaire.Shawn A.
The drivers side visor was damaged. I had to wire it up to keep it from falling down into my field of vision. I rent often from U-haul and wish you had a rewards program for people who rent 10+ times a year.ROBERT D.
Nothing, all worked well.Mike M.
Le client n'a pas laissé de commentaire.radonna p. | Premières impressions
Associates were friendly and professional at both pickup and return.Jeffrey M.
Le client n'a pas laissé de commentaire.Roi K.
Le client n'a pas laissé de commentaire.ROBERT B.
This was 2nd truck I rented. First time I rented i got 100 mile allowance because how far i had to drive . This trip i was going same place but was only allowed 51 miles ! Which meant I had to pay for 49 extra miles! Also they put down wrong drop off location! I didn't notice till i got home and then had to call uhaul to get location changed to right place or it would have cost me another 15 miles!MATTHEW P.
Excellent customer service!john R.
no problems, no issues.THEODORE P.
Le client n'a pas laissé de commentaire.Christopher P.
Quick return and representative was friendlyKenneth J.
Le client n'a pas laissé de commentaire.Julie A. | Premières impressions
Noah was very helpful.CRAIG C.
Le client n'a pas laissé de commentaire.Merrilyn L.
The cusomer service representative Shane actually remembered me & remembered my months of timely payments & clean departure even though he only met me one time back in 2020 when I paid for my unit.delphina n. | Premières impressions
Worked with Shane. Absolutely fantastic. He is why I will keep coming back to that locationJerry L. | Premières impressions
Le client n'a pas laissé de commentaire.Madeline S. | Premières impressions
Le client n'a pas laissé de commentaire.Amy D. | Premières impressions
Le client n'a pas laissé de commentaire.Bobbie F. | Premières impressions
Le client n'a pas laissé de commentaire.ELI H. | Premières impressions
The staff and managers at both the new Richmond location and Lancaster Ohio location went above and beyond to assist me.GAYLE B. | Premières impressions
Staff was very helpful & facility clean & organized. This is a great location for rentals, supplies & storage.Laura T. | Premières impressions
Was very pleased with the customer service and explaining everything into full detail!!!Brenda M. | Premières impressions
They did not have my unit still available. Gen manager gave me smaller unit and promised to transfer my unit to one I reserved with 1st month free when one comes available.Tracy S. | Premières impressions
Le client n'a pas laissé de commentaire.Alison A. | Premières impressions
A new employee by the name of Michael helped us. Very professional, friendly, gave us his full attention and made us feel very comfortable. Bought more moving boxes. He is a keeper. During these times it is hard to find reliable etc. people.Susan W. | Premières impressions
Le client n'a pas laissé de commentaire.Lindy Q. | Premières impressions
Le client n'a pas laissé de commentaire.Otto S. | Premières impressions
Le client n'a pas laissé de commentaire.MATTHEW B. | Premières impressions
Le client n'a pas laissé de commentaire.L S. | Premières impressions
Emily was the best! On one of my worst days! Merci.Jennifer H. | Premières impressions
You have the best manager at this facility!! Everyone is is very helpful and friendly.madel o. | Premières impressions
I don't have experience with another company to compare to so I'm not sure how to rate. My experience with everyone i have talked with at "this location" has been great however my initial booking was done through someone who answered the phone outside the location - customer service i guess..... and she booked me with something that wasn't available. Had I not called later and spoken with people on site i would have not had storage on moving day and would have never used uhaul again. Again, not the fault of the people at the location but maybe in the bigger uhaul network.Lori B. | Premières impressions
Le client n'a pas laissé de commentaire.SARAH L. | Premières impressions
Emily is a very awesome person. She is perfect and professional tooNabeel Abdel Hady S. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT M. | Premières impressions
Very helpful and nice!jessica H. | Premières impressions
Le client n'a pas laissé de commentaire.Catherine G. | Premières impressions
Shane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.Jeremy P. | Premières impressions
always friendly. any questions or issues i may have are always handled professionally and in a timely manner.Mark P. | Premières impressions
Wonderful, very professional, helpful, staff!!! Thanks for caring!stephanie r. | Premières impressions
Very nice and helpful. Showed how to use pass card.steven h. | Premières impressions
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous vendons des centaines de produits qui facilitent les déménagements!
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