Customer Reviews for U-Haul Moving & Storage of Langley

Évaluation :

5

Politeness is key to success.

Évaluation :

4

The staff were friendly. Je les recommande tout à fait! No Hassles. win/win

Évaluation :

2

First issue was I booked a 20ft truck, to move from Langley to parksville, over a month in advance, then was told 3 days before pick up that there were no 20ft trucks in the lower mainland. Only to walk past 5 20ft trucks on the way to get my 15ft. When I asked why that is, I was told those were "local trucks" despite all of them(including mine) having Arizona license plates (so really none are "local"). On top of that, during the booking process I had chosen the "flex rate" option to bring the truck back to the pickup location in exchange for a discount(so truck would be back and therefore staying "local") So because of their not being able to give me a 20ft truck despite several sitting there not in use, I had to pay for someone to bring their truck across and back on the ferry to make up for the loss in space of the truck. Next issue was that when initially booking, the one way trip was to be use for 2 days and enough kms to get there one way. When I selected the flex rate option (to bring the truck back for discount) it also made the allowance for having the truck for 4 days and increasing the allowable kms to around 370kms(enough for round trip). However, after finalizing the reservation, it changed it to just 2 days. I noticed this issue and had to call to get that fixed, which they were able to do with relatively low hassle. However when I returned the truck they told me I had gone over my allotted mileage and they were going to be charging me for that, even though I was well below the extra amount allotted for the "flex" arrangement. So even though I hadn't noticed at the time I suspect it is that when the booking was made it had reset the mileage to the lower amount as well(the amount for one way, not for returning it). Another issue was during my initial booking I had selected to have the truck insurance added. But when I went and got the truck, somehow that had been removed. So I had to go back into my account after picking up the truck to add that back on. Finally, when I initially booked the truck I requested to pick up in Langley city(which I understand not every location has everything so there is some flexibility there.) but when they did call me to confirm my wrong sized truck, they had it set to be way out in the furthest part of Surrey. So I also had to call back to get them to change that as well. Summary, very frustrating experience. The customer service people I did deal with along the way were helpful, and able to resolve the smaller issues (just not the truck and therefore extra ferry costs of a second truck being needed) but the fact that I had to call and fix so many different things was very frustrating.

Évaluation :

5

It was good experience.

Évaluation :

1

The girl on the front desk was so rude to everyone and not bother to provide customer service and was rude in taking

Évaluation :

5

Great service on very reasonable price , online return , clean and well working vehicles

Évaluation :

5

All is good

Évaluation :

5

Ok

Évaluation :

5

Improve your app or provide different drop off methods. The app is terrible

Évaluation :

4

Long term rent vehicle

Évaluation :

5

Front desk help was excellent

Évaluation :

3

I rented a truck,12 furniture pads, 2 dollies. The service was slow, they didn't have one of the dollies and they didn't even get the dollies and pads for me any way. The truck was away at the back of the lot as well. I would expect that they prepare the order for the customer and everything be ready.

Évaluation :

5

Everything was really great. Professional and friendly. Very good deal on a new hitch too.

Évaluation :

2

I was promised to give a truck for one-way use and charge only one way use. Finally didn't get one way use only truck, I was offered another truck to use for one way but got charged for double, My request is still in process and i am hoping on call from one agent another without a solution. On top of it , AC didn't work in the truck i got and i was roasted in the heat on Sep 1 in 31+ C in truck. Parking attendent in the lot told me AC will kick in once you start driving , never started only heading was on on the name of AC.

Évaluation :

4

The running lights on the trailer were not functioning right

Évaluation :

1

More employees. Horrible app that should be terminated

Évaluation :

3

Pretty chaotic atmosphere. Trucks and forklifts going in every direction!!

Évaluation :

5

My only "complaint" is that on Sundays they open at 9am instead of 7am for other days. This makes getting a truck checked out and getting started, especially with the long line up of people waiting, a late start to your day.

Évaluation :

3

The truck was reasonably clean. However, the battery is shot. Leaving the 4 ways on for an hour while loading killed it. We then had to wait nearly 2 hours for roadside assistance to get a tow truck to us to give us a jump. That put a big dent in our schedule. When we returned the truck the yard person noted that he has 2 of the 10' trucks with bad batteries that cause nothing but problems. Here's an idea: REPLACE THE DEFECTIVE BATTERIES!!!!! It's not like that's a high-cost item.

Évaluation :

5

Great service. Friendly staff.

Évaluation :

3

No where to sit and wait. Lack of communication between telephone contacts. Head office vs local. I was waiting for the hitch to arrive and was told it wasn't there when it really was. They called when it was in but didn't leave a message ir text when there was no answer.

Évaluation :

4

Put more that one clerk on at busy times, sometimes the line up goes out the door

Évaluation :

4

work on improving the functionality of your website. A search by vehicle type would be helpful

Évaluation :

2

Better customer service. Felt like I had to figure out things on my own. Nobody was there to really help. I would not use this location agsin

Évaluation :

3

We requested a dolly and didn't recieve it and still got charged for it even though we called to say we didn't have it.

Évaluation :

5

The lady that helped me at the counter was amazing, extremely helpful. The gentleman that helped me return it was very quick and got me on my way fast. I will use this uhaul location again for sure

Évaluation :

4

Very efficient and friendly.

Évaluation :

1

Absolute rip off

Évaluation :

4

there were 20 people in line when I arrived the store in the morning. good business, but took me a long time to pick up my truck.

Évaluation :

4

Good location and service! Clean trucks! I used the check-in process through the app. I got the Truck with no issues. It was great! Recommend!

Évaluation :

3

I made a reservation online and then I had to wait in a very long lineup for about 45 mins.

Évaluation :

5

Please mention truck Diseal or petrol. Nobody told us timing when you giving truck back to u-haul. Because when I am coming back for return the u-haul. Offices is closed so I am very worried. How can I return this truck. At least when customers book the u-haul please tell him all policies book. Or returning. Thank you

Évaluation :

3

The customer service at the locations is okay. The online booking system is terrible and never works properly. Also at the U-Haul physical locations their bank machines payment machines never work properly and delays pickup and customers have to wait frustrated. Advice: upgrade to a better booking system. And make sure your system takes all payment methods.

Évaluation :

5

Everything went as planned which was greatly appreciated!

Évaluation :

5

Staff made the whole process easy and stress-free. Merci.

Évaluation :

1

I rented a pickup, but was told the day before there was none available despite reserving in advance. They offered a cargo van or pickup in Coquitlam but wouldn't wave the extra Km to get it from Coquitlam. Upon arrival it was chaos. Line up out the door. I understand it's the first of the month but 3 people while I was there were told they had no truck available for their reserved trips and these took 15-20 mins each. I was there 1 hour to pickup the van. People were understandably upset since their moves depended on the trucks. I think I'll use Home Depot rentals next time. This whole experience was disappointing for myself and for many other people. I felt bad for the employees at this location today.

Évaluation :

1

Never

Évaluation :

5

i was wrongly charged as i was supposed to pickup at 7:30am But instead i was given the truck by 9:10am i have submitted the report of the fuel as well i fuel the tank but the tank was leaking and all the fuel went down.. due to that the fuel came low

Évaluation :

1

Staff was rude, and for that reasons I will not be returning or recommending.

Évaluation :

5

Nothing, all good...

Évaluation :

2

Your staff member who hooked the trailer up, did not check that the rears doors were secured and allowed us to drive off. They opened up as we left which could have resulted in the doors swinging open on to parked cars or a moving car. Very disappointed with the pick up location..

Évaluation :

4

After my first month in storage there was a little issue ( a little dead mouse in my units) but the issue was promptly and professionally dealt with, I was very pleased. Things like this can happened anywhere but the way they get handled is what makes the difference! If you care for great service, I recommend this place.

Évaluation :

4

Hitch was installed in less time then estimated, well done!

Évaluation :

5

everyone was helpful

Évaluation :

5

"Pour tea, Keçeli! We're starting over!" Tea is consumed almost at any time of the day. No other beverage (except water) can be drunk at any time of the day. A glass of tea is placed next to… https://mfatihgezer.wordpress.com/2023/11/22/pour-tea-keceli-were-starting-over/

Évaluation :

3

Slow check in. Truck smelled of marijuana.

Évaluation :

5

Online check in was likely slower than if I had just gone to the front desk and truck was parked about as far from office as possible but otherwise all went we. Staff is always helpful and friendly.

Évaluation :

5

Quite happy with the service I received.

Évaluation :

3

You need to make sure trucks are properly serviced and staff should be friendly moving is stressful enough

Évaluation :

5

Good except for one minor thing - minor mice damage & definitely turds. As once we got everything out, we were able to see their presence was obvious. All in all was good ….

Évaluation :

5

They were veery patient with Me and helpful

Évaluation :

4

when the desk person rented me the van unfortunately this van was the last in the row and I had to get another due to the inability to access this vehicle. This did lengthen my experience waiting to leave.

Évaluation :

4

They had some difficulty with trying to install a wire harness that was not intended for the Cdn Solterra model. So it took a lot longer to complete. But they modified it to suit and got it done.

Évaluation :

3

Have the vehicle cleaned, on the outside, and don't rely on customer to take photos of anything that may constitute damage. We want to walk in and drive out quickly. We don't want to have to critique or photograph anything.

Évaluation :

5

This particular location is a pleasure to do business with.

Évaluation :

4

The Langley UHaul facility comes through every time. Although a tiny bit short-staffed sometimes, the employees here are friendly and helpful, making the experience of renting vehicles as stress free as possible. Je les recommande fortement. 

Évaluation :

5

Will be helpful if two free boxes offered!!!!!!

Évaluation :

1

More staff work at the counter I took almost an hour to pick up my truck then the extra equipment I rented was not in the truck then they over charged me and now I have to go back to get my refund

Évaluation :

2

The last 2 20ft trucks I rented had engine lights on. 1 was blowing white smoke, clearly having blown gasket issues (coolant leak into cylinder) manager tried to tell.me to drive the truck anyways. I refused and got a different truck. Manager should be fired for telling customers to drive trucks with clear mechanical issues. Of it breaks down on a long distance move customers would be stranded and potentially put in danger due to the managers carelessness.

Évaluation :

5

The indi lady was so kind and polite always friendly and smiling. The young fellow whom conect my trailer was fast and efficient was so respectfully and kind. Happy with them

Évaluation :

5

Nothing. I had a great experience.

Évaluation :

1

Short staff, long waiting time.

Évaluation :

2

Extremely slow service, was told at the counter I would be able to get the ball on my receiver switched to a drop if the trailer was slanted to much since they had no receivers available, the person that hooked the trailer up refused to swap it or find some that that could as he" doesnt touch tools for minimum wage" was already way late or would have mentioned it to the counter then. Drop off was easy so that's the only good part

Évaluation :

4

Great Service, good trailer!

Évaluation :

5

I was in and out in an hour, quite impressed.

Évaluation :

5

People at the location are help full and knowledgeable

Évaluation :

1

I am extremely frustrated and disappointed with my recent U-Haul experience in Surrey, BC, Canada. Despite scheduling my movers and elevator days in advance, a U-Haul representative called me one day before my move to inform me that they were redirecting me to a different pick-up location at a different time. My original pick-up was only 1,5 km from my place and scheduled for 9 AM. They changed it to a location 10 km away and pushed the time to 10:30 AM. Fine, I had to adjust the elevator time with condo management and had another person come along with me to pick up the U-Haul so my car could be driven back. But the nightmare didn't even start. We arrived at the new pick-up location on time, only to find a truck of the WRONG SIZE. When I called the pick-up location's service, I can hear that they knew the size was wrong and were trying to see if we would eat it. After I refused to take this tiny one, they directed me to another pick-up point with more vehicles. However, the owner of the new pick-up point said they had no non-local vehicles available and suggested we contact the call center. We had no choice but to call the center, who told us there was only one vehicle 15 km further from where we were. With no other option, we went to the fourth pick-up point. Clearly, their system had a serious issue that day (or perhaps every day), as there were about 10 people lined up to pick up a truck, and the online system wasn't working at all. I waited for another 40+ minutes and finally signed the contract at 11:53 AM-three full hours late compared to my scheduled time and 20+ km away from the original place. Thanks to their abysmal service, I overspent $200+ on the loading movers and had to cancel the unloading appointment at the destination. We arrived at our destination five hours late, at midnight, so I had to unload just a mattress myself and reschedule the unloading for the next day. This was a very disappointing experience. Honestly, if I delivered this kind of service to my customers, I'd be fired the same day. They simply cannot deliver the contract with orders scheduled weeks ahead and their incompetence will waste your time, your money and ruin your day.

Évaluation :

3

Slow service as there was only 1 person at the desk. Line ups both when we were renting and returning. Need at least 2 staff on the desk at a minimum

Évaluation :

5

GREAT EXPERIENCE

Évaluation :

4

Please mention every thing clearly about u box.I rented from port kells location.Nobody told me where my u box be stored/placed.How easy or hard be access.Though you guys take the u box on request but that does not suit to every client like in my case,i can not give 24 hr notice.sometime i need access in 1 hr.Anyway,langley staff helped me to replace with bldg storage not ubox.I was not told at port kells that my u box be at langley location.Anyway langley manager sardar ji sorted it out all.thank you.love u haul.

Évaluation :

5

Thank you so much for everyone's help and cooperation during my move-in to Unit B 427, moving is stressful moving with complications is far worse and I'm grateful to everyone at every level who assisted from the local office to the 1-800 number! All of you are incredible people doing great work to help others thank you so much for your hard work and caring!

Évaluation :

5

I had an excellent experience with the Langley U-Haul. I needed temporary storage for a few months and this storage facility fit my needs completely. I value and appreciate the staff at this location for their friendly, helpful and efficient service.

Évaluation :

2

Extremely over priced!!

Évaluation :

5

Things I did note was that there was only 1-2 staff working on the first of June and an extremely long line and waiting time to pick up the truck we rented. Another was that Dollie's were not available for rent. I needed one desperately and even bought one but more should be available especially at the beginning of the month where everyone is moving on the same day. Our outdoor drive up storage unit was easily accessible.

Évaluation :

5

This storage and rental facility in Langley Were very helpful and a pleasure to work with in particular reception (polite and accommodating) I would recommend this location to all. ( The Duncan facility in Vancouver Island should take note as i did not have a good experience in fact I found this facility to be not helpful and instead very rude) Kudos to your customer service at the Langley location.

Évaluation :

5

All the staff that I had spoken to were very helpful and respectful, thanks so much!!

Évaluation :

4

I find it very easy and I love the facilities

Évaluation :

5

No lights in storage boxes, VERY DIM

Évaluation :

4

The front gate was supposed to be closed and locked at all times and was not. It remained open… not secure and not what I paid for

Évaluation :

4

The people that work at uhaul on 56th st in Langley are awesome. They are always there to help you with anything that you may need. The prices suck but, prices suck everywhere.  藍

Évaluation :

1

We were MOST disappointed with the close out policy. Why is there NO part of month payment. It is.in my opinion fraud to keep my December payment which you insist must be on VISA ...AND also rent the same unit right away to another party. YOU are getting paid twice for the same month !!!!! FRAUD.

Évaluation :

5

Excellent customer service. Very friendly and thoughtful staff The facilities are in fantastic condition

Évaluation :

2

For our experience with the storage facility itself, we are very pleased. The unit was easy to access and we felt that our belongings were very secure. Where the low rating applies is for the arguing we had to do and the phone call we needed to make to head office to file a complaint for the issue of our free month's storage. We were told in August that if we let them know of a truck or trailer rental that we would receive a month's storage. When we tried numerous times, we were redirected and redirected so that eventually we ended up paying for our extra month. It was only AFTER we called head office and filed a complaint (Melissa was very understanding and helpful), that the manager got involved and issued us a full refund of our month. We were very disappointed with the whole experience, as the people at your Langley location were not willing to work with us, nor contact a manager to help resolve the situation.

Évaluation :

4

Due to the entrance gate to the storage units always being open, I feel that the storage area is not a secured area anymore. There have been multiple times that have entered into the area with no staff around to see me or anyone else while using storage units. My lock I puchased at U-Haul now has a drilled hole at the bottom of it. I checked a few locks around me and they also have drilled holes. Who and why was this done?? I went inside office to look at packaged locks and there is no drilled holes at the bottom. This is unacceptable and shady! I would like an explanation and and a new lock. Merci.

Évaluation :

5

Light in locker did not work. Other than that it was excellent.

Évaluation :

1

The staff are very rude and not knowledgeable

Évaluation :

4

Simar was exceptionally friendly and nice. Provided excellent customer service! One think I noticed that whenever I went there the gate was always open for some reason. That defaults the purpose of patrons having a pass code to get in. Otherwise I had an overall pleasant experience!:)

Évaluation :

1

They raise their rent every other month like they want us to pay for the new building that they built. They're very greedy and I would never recommend anyone to them. Many customers are leaving because of that. The remote for the gate that they give you is useless. It has gone down the drain after Tina left. I have spent over $40 000 with them since I started storing in 2011. That's the straw that broke the camels back. Their greed caused me to leave. You guys will find out from other customers because a lot of customers are leaving. Nothing more to say.

Évaluation :

3

Needed a light in the unit. It was dark..

Évaluation :

5

Staff was very helpful and accomodating

Évaluation :

5

We were very impressed with the storage facility. We needed part time storage for a family member's belongings and everything from initial drop off to emptying and closing the account went perfectly. Very friendly staff as well.

Évaluation :

4

There is no light in the storage unit. That would be an improvement but I suppose expensive if people forgot to turn it off. Maybe a flashlight in the hall would be handy.

Évaluation :

5

From the moment I walked through the door I was treated very good. The staff were very friendly and went out of their way to accomodate my needs. Overall, and without exception, I would give 10 stars for their customer service and facility. Thank you U Haul Langley for a very rewarding experience!

Évaluation :

4

The light in the locker often did not work even though we changed the bulb

Évaluation :

4

The only issue that I have is with the reservation system. When I phoned into the main switchboard and reserved a unit for a move in date 7 days later I was not told that I had to go to the uHaul location right away to complete the paperwork. I was contacted the next day by the location and was asked to confirm if I wanted the unit and to come in and complete the paperwork and if don't they will give my unit away to anyone who walks in as it's first come first serve. To me that does not make sense the whole point of reserving is that it's yours until the day of move in. What if I was coming in from out of town and was not able to complete the paperwork right away I would have lost the unit. That needs to be clarified by the main switchboard that even though you reserved the unit you still need to go in and complete the paperwork in order to secure it.

Évaluation :

3

Storage is dark could use more lighting in large units. Was difficult to deal with Uhaul and storage personal on pricing and getting free month as advertised.

Évaluation :

5

Would be better if they had hand dollies in addition to the cart dollies in the storage facilities to use.

Évaluation :

5

Thanks for the great work

Évaluation :

5

Found them very nice and easy to deal with. Sometime there was a bit of a wait to get help.

Évaluation :

3

I didn't get a 10 x 15 so I called the branch. The gentleman took down my name and phone number but almost a week had passed and still no call. I registered at uhaul.com and found a storage right away. Also, whenever I call customer service, the person cannot answers. In short, not helpful at all. Overall, the storage facilities are accessible, clean and safe but the customer service needs a LOT of work

Évaluation :

3

Staff was not helpful and always sitting around not willing to help.

Évaluation :

5

The staff are great and very helpful.

Évaluation :

3

My storage unit was infested with mice droppings. Urine Damage from the mice made me have to toss alot of items..including a desk Very upsetting 

Évaluation :

5

Very nice place. Counter staff friendly and always smiling. Sandeep the Manager is a great guy always willing to listen to customer concerns. Easy to find central location.

Évaluation :

2

Uhaul Customer Service. Reserved trucks and storage units were not available just because of delay by few hours. Not granted the promotions applicable for one way truck rental from USA to Canada

Évaluation :

4

The front end staff need to slow down when they are speaking. I could barely understand them. Otherwise everyone was helpful.

Évaluation :

5

Thank you so much for keeping my belongings secure,and dry.

Évaluation :

2

My bad experience was with the staff and their customer service. The minute you call you're put on hold and forgot about for 20-30 minutes and either hung up on or a staff member just saying um ok and not dealing with the issue. The manager is the same way with no compassion or anything. It took over a week and me getting mad to deal with my issue. I had to go to head office for the langley staff to even do anything. No one wanted to hear about my issue and kept putting me on hold or hanging up on me. Just seems like no over there cares and just shrugs it off, even the manager.

Évaluation :

5

Awesome services

Évaluation :

4

I was annoyed by the pressure of being contacted when we were in arrears but in hindsight it was good to know the status of the unit.

Évaluation :

3

No light in storage unit

Évaluation :

1

One of the worst place… Rude Racism Unkind Good at lying Overpriced

Évaluation :

4

The main corridors were clean and tidy. There were mouse droppings in my storage unit but I did not see any damage to my belongings.

Évaluation :

4

It was secure but no light

Évaluation :

1

There was absolutely no snow removal the staff were beyond rude. And I had left a couple items in my locker that were covered in rat faeces and urine. Absolutely terrible experience and I will tell everyone I know locally to never go here.

Évaluation :

5

It serves the purpose and price is good.

Évaluation :

3

Expectations were met

Évaluation :

5

I have been dealing with this particular location for over 15 years. Between truck rentals, storage to trailer rentals and every experience has been great. Clear, polite and helpful. I have never been treated poorly or disrespectful. Very helpful and friendly staff in all my years.

Évaluation :

1

Terrible experience, rude staff, very unprofessional way of working and handling customers.

Évaluation :

5

The staff at the location that I got my storage locker from were very helpful and very polite, even before I made my reservation and had inquires about the whole thing. They made the process of doing this for them first time very easy and stress free. Merci!

Évaluation :

4

Did not store anything. Will do so in the near future.

Évaluation :

2

I called the office to discuss my grievances several times and was put on hold but have gotten multiple requests to respond to the service. Due to my medical condition I was not able to move my belongings. A friend drop the key off at the office for my mover to access my locker. When the mover got to the office they couldn't find the key but happily let him cut the lock.They even supplied the tool I would've been happy to give my permission If they had called me, after all how did they know who he was. To add insult to injury they charged me a $50 lock removal fee

Évaluation :

5

I love uhaul is the best

Évaluation :

5

I have used this location's services before and the service was always excellent, that's why I came back as the need has arisen again.

Évaluation :

4

No access to light in 5×8 storage unit, although not necessary

Évaluation :

5

Excellent services for this time even though I made a mistake of reporting the truck return and I thank for it. Thanks again.

Évaluation :

5

Staff were super friendly and very helpful - Will definitely be keeping my business with U-Haul

Évaluation :

5

Thanks for helping me to use Self-Storage. Especially thanks to the lady who helped and let me get a first month free storage. I hate to mention this, but there are some of unprofessional staff members here and there. Other than that, everything was great. Once again, thanks to all U-Haul.

Évaluation :

5

We moved from New York to Vancouver with a U-Haul and it was amazing!

Évaluation :

4

Location should really watch the online booking/reservations, as my May-18 reservation for a 10'x10' was not registered by office staff, though was in the system. However, Tanveer fixed that issued promptly and with great customer service. Merci.

Évaluation :

4

Great customer service friendly and helpful staff

Évaluation :

5

Thank you 😊 for having the space to store stuff.

Évaluation :

4

Merci