Customer Reviews for U-Haul Moving & Storage of Langley

6 207 évaluations

19316 56th Ave   Langley, BC V3S6K4

(604) 530-4455

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 530-4455

19316 56th Ave
Langley, BC V3S6K4

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

When we arrived our extra equipment (furniture dolly) was not available, We were them told the dollies were “first come, first served” We assumed because we reserved the equipment 6 weeks in advance that it would be there waiting. Nope.it would have been helpful to know that in advanced and not 8pm before the day we moved. We were then told we should got to Canadian tire and buy a furniture dolly, use it and return it! Huh? The appliance dolly we were encouraged to take in lieu of was total garbage and a waste of money.

Ray W. 
Évaluation :
3

My reservation said to show up at 730 pm and the uhaul was not available before that. I had a text message confirmation of the time and location. We went to get the uhaul and the office was closed so we could not pick up. I looked at my online reservation which said a different location in a different city. We quickly rushed there and the dealer was in the back of a truck stop and they were closed and no uhaul was there for us. We wasted time on hold numerous times to see where our uhaul was with no help, just told to go in the morning the next day. My boy friend went the next morning to the original pickup place and was able to get the uhaul. I booked 2 dollies and was told that those are a first come first serve item and the staff is unsure about why the online booking system even offers to reserve something that they don't have. So not a great experience. Plus side, the price was cheap.

Brianna M. 
Évaluation :
5

Every person are excellent.

Mohammad S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALEKSEI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
5

Solid ten in langley uhaul business

DonnaLee E. 
Évaluation :
2

When I took the my van back, the person working told me that they were closing soon and could not do my equipment return. I arrived 30 mins before this location was closing. I was told to just use the app, even though there were two employees not busy inside the store. When I asked about the process I was told it would take 2-3 minutes. I asked why the could not complete if for me and was told it would take too long. How does that make any sense? I attempted to use the self return app/website twice and got errors both times, wasting about 10 minutes. Then when I went back inside to tell them the app wasn't working, all of the sudden they were able to do it for me. Took them about 3 minutes to complete the return. Had that just happened in the first place your employee would have spent way less time helping me I get that you can save costs and schedule less staff by forcing people to use an app/website, but why would you give people the run around when there are staff there that could help and choose not too. Weird experience.

Shea R. 
Évaluation :
5

Price lands up too expensive for small transit also

Neha B. 
Évaluation :
1

Customer service was brutal and the equipment was absolute garbage

Mark T. 
Évaluation :
1

Absolutely terrible experience. We had reserved our Truck months ahead of time at one location that was near where we were moving. Uhaul then changed the reservation to a much further away location which added time to our pickup and dropoff. The Truck Share 24/7 pickup also did not work and took an extra 30 minutes to get our truck. The dolly and furniture carts we ordered for the movers were not there which then cost us an extra $150 as it took the movers more time without the equipment we had reserved.

Roger B. 
Évaluation :
5

Truck should have been clean inside the cab . Not a huge concern though . Your girl at the front desk was very good . Very professional and patient .

James J. 
Évaluation :
2

The person Chris or Krish was very help full but the rest of the experience with other staff was very rude with no customer service skills. Sadly, I would not recommend anyone to this location. There was an individual pretending to be a manager and has no customer service skills. We were told that the location closed at 5 pm. We returned the van at 4:30 and was told we had to use the self check out as they have other closing duties to do by 5 pm.

Patricia K. 
Évaluation :
4

Everything about my experience here was exceptional except my check in. This took 45 min which I felt was too long. The staff were all wonderful, just very busy

Linda H. 
Évaluation :
5

Customer service was exceptional

deborah R. 
Évaluation :
4

Originally booked a truck at the north Surrey location and called to confirm that's where the truck would be available for pickup but when I arrived was told that the truck was at another farther away location.

Andrew O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narinder S. 
Évaluation :
4

Even when the guys are busy, there are always help with your needs. Thanks for your service you guys are awesome.

Robert I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bachitter D. 
Évaluation :
5

the girl on counter explained perfectly i really appreciate

didar S. 
Évaluation :
5

Everything went smooth at this location

jason W. 
Évaluation :
1

I booked 2 weeks in advance and the night before got a call saying the size we needed wasn't available. Had to make two trips with a smaller truck they gave us. No discount and when I phoned customer service they wouldn't even take the extra kms off that were used to make the second trip. We wouldnt even need the second trip if they had given us the proper truck I pre paid for and reserved weeks prior. Ridiculous.

Dillon B. 
Évaluation :
3

Nobody called to confirm details of my booking even though the online order said somebody would. I scheduled my pick up location to be in White Rock as indicated on my account and order receipt but when I got there they told me UHaul changed the location to Langley…. The service itself at the locations were fine. Just not pleased with your online booking system changing orders like that. Please fix it

Hsing Hao H. 
Évaluation :
3

The ability to speak to and book directly with local office would be greatly appreciated We booked a one way that doesn't exist in the lower mainland We were offered a promotion that we did not receive. Local franchise said they had not control over pricing and would not honor

Donna L. 
Évaluation :
2

I reserved a trailer, moving blankets, and a appliance dolly. When I arrived, the location didnt have the appliance. They sent me to Transforce 10 mins away to pick up. It was a hassle finding the location, which was unmarked from the street. I had to make 2 U-turns with a trailer in tow. When I checked the trailer, I realized the original trailer attendant forgot to put the moving blankets in the trailer. I had to go back to the first location to pick up the moving blankets. All in all, it delayed my move by an hour from what I had planned. I had zero compensation for all the troubles I experienced.

Kin Y. 
Évaluation :
5

I chose to check in at the counter but they still asked me to do the vehicle inspection on my phone and I rather they came out to help with that since i didn't choose self check in

Ayden A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMARJIT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
5

I was very impressed with the ease of renting and the quality of the van was excellent. Clean and ram noticibly well

KENNETH S. 
Évaluation :
5

Everything was easy and as planned/reserved.

Jeffry F. 
Évaluation :
3

No light in storage unit

Melisa V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russell H.  |  Premières impressions 
Évaluation :
3

Never received the initial inspection review email. Checkin was good. I had to put 9 litres gas in for 15,4 km drive @ 24 l/ 100k trip which means that the tank readings are too difficult to deal with on small trips.

Darcy B. 
Évaluation :
5

A pleasant experience as always. Thank you.

lorelei O. 
Évaluation :
5

I was very happy with the service I recieved and the manner of how all employees conducted themselves.

Devon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lana K. 
Évaluation :
4

Have everything out of the trailer there was moving blankets and straps

Brendan B. 
Évaluation :
5

Great job --- no issues and friendly service (which was greatly appreciated.)

Nannette G. 
Évaluation :
2

The vehicle was all good, but I had lot of difficulties picking up the vehicle. I went to the location it mentioned in the email, and the person told me that I have to go to another location to pick up the van. I had no car, I had used cab to be there, which meant, I had to spend extra money to call the cab and go to next location. Lot of waste of my time and money which left me and my mom really upset because nothing was ready and what could have taken 5min, took almost 45 min to 1 hr. That's way too much just to pick up a van . Not happy with the communication at all. The guy who I met at the initial location was very helpful and offered me a ride. So kudos to him. But overall, I'm extremely disappointed with not having a clean communication about location and address for pick up.

AMRIN S. 
Évaluation :
2

Poor customer service at pick up. Much better at drop off. Gas gauge faulty. Need oil change light on. Need more phone reps. Way too long to get through.

lawrence T. 
Évaluation :
3

I ordered my van from my local depot which is 5k away. I received a text to say it's time to do your online booking, but it didn't clearly state YOUR PICK UP LOCATION HAS CHANGED which meant I then had to drive another 10k to go get it. Attitude of staff at both locations was, well if you don't want it it's no problem. No apologies.

Colin B. 
Évaluation :
1

I would not recommend this Hal site to anyone. We booked a truck and movers on the Uhaul site online. The truck was 90 minutes late. The movies where scheduled for a certain time and they had to wait the 90 minutes.even tho we rented the movers through them they said they the late truck and having to delay the movers was not their problem, we would have to pay them extra because of the delay if needed. Then when we dropped the truck off 10 hours early gas filled and they tried to charge $30 because we didn't fill a questionnaire out at the beginning of the move. The movers were great! Efficient, careful, hardworking and friendly. Uhaul was the opposite.

Tamara R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt V. 
Évaluation :
3

your site for check-in sucks. Ended up having to wait in a line to talk to someone because it wouldn't work. Also confusing was the drop off. Your text message said to click the link and take pictures, when I got there a staff member was telling me no it's got to go somewhere else and manually checked in. Very confusing overall. I will not bother using the online check in again

Mike P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve P. 
Évaluation :
5

Customer service was epic , good people thank you

Ryan K. 
Évaluation :
1

One of the worst place… Rude Racism Unkind Good at lying Overpriced

Kyeong K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikesh B. 
Évaluation :
5

All good

kenneth M. 
Évaluation :
2

Only one employee working, waited 45 minutes to pick up my vehicle that i had booked online

Nicholas G. 
Évaluation :
5

The first customer service window was easily visible however the other one was hidden by products.

Ryan O. 
Évaluation :
5

The service was very quick, efficient and courteous 🙂

Timothy K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin Antonio B. 
Évaluation :
4

My reservation was moved from Abbotsford to Langley. When I spoke to the agent about the moved picked up location I was told that I would receive a discount for the additional km's that I would need in order to pick up the truck. However when I went to return the truck no such discount was applied and there was no mention of the conversation on my file. Making getting a discount a challenge. At the end of the day the location gave me a $10 credit for the dolly. I was not impressed that this issue occurred after I thought it was delt with already. The location agent told me his hands where tied. It was a trying time after a long day.

Jeffrey U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roshan B. 
Évaluation :
4

The person who checked over the truck at the end was very friendly, efficient and professional. An attribute to the company

Jennifer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

All your vehicles should be outfitted with USB outlets.

Douglas M. 
Évaluation :
4

When answering a phone call, please talk to the person on the other end instead of putting them immediately on hold. That is/was extremely frustrating! If the call would take too long because you are servicing a customer in store, kindly ask the caller to hold. A simple question only takes a moment to answer.

Janice T. 
Évaluation :
5

Excellent

MUIZ A. 
Évaluation :
4

Unit needs new steer tires, vehiclen pulled to the left, and tires were mismatched with all weather (winter rated) and all season (not snow rated). Inside was dusty and winshield was disgusting; otherwise, seats were not dirty.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
5

Transaction went smooth

Nico Leo D. 
Évaluation :
1

Called to change my reservation and the woman on the phone put 24 hours even though I had said I do not need it that long. She said I could change it when I'm there and I still got charged 24 h when I picked up the uhaul and only used it for less than 6 hours

Amanda O. 
Évaluation :
3

The windshield was dirty. The app didn't work with my international driver's license. The attendant said that I couldn't rent the car because I don't have a local license, which I know that is not true, and she was not interested in help me at all. It seemed that it was not her problem. The menager didn't want to bother himself with my international license problem at first, but then I convinced him that I could rent the car with it. All the conversation took me an hour. I don't recommend U-Haul for anyone based on my experience.

Gabriel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

I have no issues with this drop off destination, but I will not recommend any U-Haul to any of my friends ever again.

Jason K. 
Évaluation :
4

Staff were terrific. So personable. I can't think of anything to add to improve the the service.

Lowell B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ioana P. 
Évaluation :
1

They didn't come out to check over the truck, I had to do a damage report and even take the sign out of the window. The guy behind the desk gave me the key and said the truck is out in the yard somewhere.

Bill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niki G. 
Évaluation :
1

Open until 7pm, won't accept returns after 6:30. They say it's policy but there is nothing in the contract that states this. Staff were mopping floors & cleaning up at 6:30. Too busy too help. Tell you to use the self checkout, but it wasn't working. What a dump. Told me I'm not allowed to rent from there anymore! Must have me confused with something that cares

Konrad U. 
Évaluation :
5

Great Service and quick as well. All straight to the point. Just the service needed when you are moving things around town.

Mauricio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

davis Z. 
Évaluation :
3

I reserved a car trailer for 4pm and the trailer was not there. it finally became available at 6pm. this was a very big inconvenience for me. I arranged with 5 other freinds to push a car onto the trailer at a specific time.

Scott N. 
Évaluation :
1

Staff was very rude. Did not get a phone call or email notification to advise our truck was canceled. Was told no trucks were available after confirming the day before and sending in my drivers lisence. Returned the truck the following day only to see 30 trucks in the yard that hadn't moved since I arrived. Will be writing a Google, Facebook and any review possible to advise people to look elsewhere when needing to rent a truck. Would give 0 stars if possible.

Derek B. 
Évaluation :
5

awesome

marvin V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harold N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASKARANJEET M. 
Évaluation :
4

Staff were excellent. At all times. But website has issues. Phone number/ phone contact is barely on any documents. After hours return on website was not straight forward and not working. Kept taking me in a loop. Hard to return vehicle early when site is NOT user friendly or working.

michelle V. 
Évaluation :
4

The origi al trailler i booked had faulty lights. I had to change over to a smaller trailer. Not sure if the trailers are periodically checked?

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL K. 
Évaluation :
5

The gas was at 50 miles to empty but other than that , once again this location was great and rectified it without any hassle. The truck was clean and ready, the employee in the yard was very helpful and it was an overall smooth experience. I would highly recommend this location.

Eva L. 
Évaluation :
5

The customer service was very good

Djawed W. 
Évaluation :
2

Trailer had expired license plate. Had to wait 30 minutes while they figured it out.

Greg S. 
Évaluation :
5

I have used this location on multiple occasions. They have always been very helpful & have done their best to get trailers for me. The call centre on the other hand is very disorganized & don't know much. I called them to confirm my last trailer. I was placed on hold & transferred 4 times & was on the phone for nearly 30 minutes. At the end the person had no idea what I was talking about even though I had a reservation number.

Terry G. 
Évaluation :
1

I ordered 3 plastic boxes online, went into the store to pick them up an hour later and they only had 1 available. Staff basically said “too bad” and told me if I needed extra I had to purchase cardboard boxes and made me pay full price in the end. Not impressed.

Lucas E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dean A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

I have never left a review on anything before but these guys are amazing. I left my Louis wallet in the U-Haul with about $700 in there they kept it for me with the cash still in there. Unreal 100 % top notch. Like I said never made a review in 46 years. This one was worth it…….

DAVID M. 
Évaluation :
4

The main corridors were clean and tidy. There were mouse droppings in my storage unit but I did not see any damage to my belongings.

VICKI D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DODD R.  |  Premières impressions 
Évaluation :
4

It was secure but no light

LINDA D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CASSIAR C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hong S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hong S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DELBERT B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marina R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE D.  |  Expérience générale 
Évaluation :
1

There was absolutely no snow removal the staff were beyond rude. And I had left a couple items in my locker that were covered in rat faeces and urine. Absolutely terrible experience and I will tell everyone I know locally to never go here.

Monica L.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Glen C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLE D.  |  Premières impressions 
Évaluation :
5

It serves the purpose and price is good.

Sushil A.  |  Premières impressions 
Évaluation :
3

Expectations were met

bruce f.  |  Expérience générale 
Évaluation :
5

I have been dealing with this particular location for over 15 years. Between truck rentals, storage to trailer rentals and every experience has been great. Clear, polite and helpful. I have never been treated poorly or disrespectful. Very helpful and friendly staff in all my years.

ELLEN G.  |  Premières impressions 
Évaluation :
1

Terrible experience, rude staff, very unprofessional way of working and handling customers.

HEMISHA S.  |  Expérience générale 
Évaluation :
5

The staff at the location that I got my storage locker from were very helpful and very polite, even before I made my reservation and had inquires about the whole thing. They made the process of doing this for them first time very easy and stress free. Thank you !

Alycia M.  |  Premières impressions 
Évaluation :
4

Did not store anything. Will do so in the near future.

Wazi K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patty t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelly R.  |  Premières impressions 
Évaluation :
2

I called the office to discuss my grievances several times and was put on hold but have gotten multiple requests to respond to the service. Due to my medical condition I was not able to move my belongings. A friend drop the key off at the office for my mover to access my locker. When the mover got to the office they couldn't find the key but happily let him cut the lock.They even supplied the tool I would've been happy to give my permission If they had called me, after all how did they know who he was. To add insult to injury they charged me a $50 lock removal fee

TERRY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A.  |  Expérience générale 
Évaluation :
5

I love uhaul is the best

Acco K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M.  |  Premières impressions 
Évaluation :
5

I have used this location's services before and the service was always excellent, that's why I came back as the need has arisen again.

Jacqueline B.  |  Premières impressions 
Évaluation :
4

No access to light in 5×8 storage unit, although not necessary

LEROY J.  |  Expérience générale 
Évaluation :
5

Excellent services for this time even though I made a mistake of reporting the truck return and I thank for it. Thanks again.

SOUNG OK K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederic F.  |  Expérience générale 
Évaluation :
5

Staff were super friendly and very helpful - Will definitely be keeping my business with U-Haul

RICHARD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G.  |  Expérience générale 
Évaluation :
5

Thanks for helping me to use Self-Storage. Especially thanks to the lady who helped and let me get a first month free storage. I hate to mention this, but there are some of unprofessional staff members here and there. Other than that, everything was great. Once again, thanks to all U-Haul.

SOUNG OK K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederic F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pam A.  |  Expérience générale 
Évaluation :
5

We moved from New York to Vancouver with a U-Haul and it was amazing!

Sneha M.  |  Premières impressions 
Évaluation :
4

Location should really watch the online booking/reservations, as my May-18 reservation for a 10'x10' was not registered by office staff, though was in the system. However, Tanveer fixed that issued promptly and with great customer service. Merci.

Tylor P.  |  Premières impressions 
Évaluation :
4

Great customer service friendly and helpful staff

Fateema H.  |  Expérience générale 
Évaluation :
5

Thank you 😊 for having the space to store stuff.

Ranjit H.  |  Expérience générale 
Évaluation :
4

Merci

michael e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taryn G.  |  Expérience générale 
Évaluation :
2

Would only recommend the UHAUL company for its fair prices, but you get what you pay for. Have experience lots of discrepancies, ambiguity and attitude in the customer service over the past 3 years.

Schacter T.  |  Expérience générale 
Évaluation :
3

I emptied my my storage unit C224 on December 27 and advised the office in person, before departing, that it was empty and no longer required. The front desk person acknowledged my comments and said they would send a employee to check it. Subsequently I wrote an email advising the manager, Tina Pender that the storage was no longer required. Yesterday I got a call from U-Haul advising that my rent was 3 days late. That is poor service.

richard m.  |  Expérience générale 
Évaluation :
4

My only suggestion would be to implement a company rate to promote repeat or long term usage of the storage facilities. As a Senior Move Management company, I rent lockers on a regular basis for my clients. If we were given a reduced rate I would be more inclined to rent one or two long term for my clients usage.

Next Chapter S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corinna C.  |  Expérience générale 
Évaluation :
5

The lady who assisted us was so kind and friendly. Shes in the middle age

jocelyn b.  |  Expérience générale 
Évaluation :
3

When I was at the front counter inquiring about my unit, the staff member was not very helpful. I asked where was the unit located and got the answer "I think building 1". When I finally found the unit there was a lock already on the door. I went back to the office and asked about it to the same employee he just looked at me. I said it looks like one of u-hauls locks maybe. He then said well yes I put it there. I had to then ask how do we get it removed, he said well I guess I could go out there in a bit. I left the office and saw he left by another door and was ahead of me. The unit was clean but to have a light bulb in there would be nice. :(

BELINDA B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ken h.  |  Expérience générale 
Évaluation :
5

Very friendly sales representative & very helpful & knowledgeable about the storage & truck rentals which is very convenient for people that needs storage & truck @ the same time, proudly recommended to anyone looking for both service that they offer

Marlene J.  |  Premières impressions 
Évaluation :
5

The storage unit was not lit at all and did actually make it a bit frustrating but wasn't a massive issue. Everything else went as smooth as I could hope for and the staff at the facility were incredible!

Ashleigh B.  |  Expérience générale 
Évaluation :
1

Tina the general manager was very rude and unhelpful. I had rented 30 foot Rv spot for my trailer with the idea of fitting a second trailer there at some point 17 months later i realized upon buying a second trailer that my actual spot was 17 feet when i brought this to the managers attention she did not seem to take action after two weeks i spoke with her again only to be told that she can evict me at anytime and that if i am unsatisfied i should take my business elsewhere which i did the new manager was very helpful and i was refunded the difference that i over paid for the last 17 months i should also point out the front desk staff are kind and helpful the only bad apple there was tina but thankful now she is gone no future clients have to deal with her bad attitude.

Peter S.  |  Expérience générale 
Évaluation :
1

This was an awful experience from start to finish.

Mark P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad S.  |  Expérience générale 
Évaluation :
1

With a reservation, upon arrival didnt have the right size. Gentleman was sleeping and now im sending in pictures of truck. It was spotless

Lynn E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles Anne B.  |  Premières impressions 
Évaluation :
5

Just stop renting to junkies.

Scott D.  |  Expérience générale 
Évaluation :
4

Sometimes wanted to do a storage run after 7pm but access hours were not permitting. That's my only complaint. Everything else was awesome

stefania h.  |  Expérience générale 
Évaluation :
4

Prices a little high for storage. Billing system not a 100 %.

Lee F.  |  Expérience générale 
Évaluation :
5

It's been a great relief to be able to know our things were kept safe.

Anthony D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany T.  |  Expérience générale 
Évaluation :
5

Awesome staff and facilities

John H.  |  Premières impressions 
Évaluation :
5

Hi Tina Pender Wanted to let you know that all your staff was great at the Langley Uhaul. They were really helpful when I closed my storage unit. Yours truly, Barbara Mollison

Barbara M.  |  Expérience générale 
Évaluation :
4

Over all happy. Thanks

Linda B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil S.  |  Expérience générale 
Évaluation :
5

the front dest person took all our needs into consideration and gave us the best deals.

Jim M.  |  Premières impressions 
Évaluation :
1

I ordered a locker and upon inspection found a dead mouse and numerous droppings within the unit. I asked to have it cleaned and would return in a couple of days to move in. When I returned I was unable to access the main gate and had to return the next day to talk with office staff. I then learned that the locker i had paid for got rented to someone else.

Marke B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher B.  |  Expérience générale 
Évaluation :
5

Tina and her staff are absolutely amazing! Great job guys!

Quintina W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonia A.  |  Online Move In 
Évaluation :
1

Early yesterday morning before I was fully awake someone phoned, identified themself as staff and explained to me that the storage unit was no longer going to be available o n may 1st when it had been booked for. That there were 2 units available right now and I could only have it if I took it RIGHT NOW. I explained that I needed it for 1 month from May 1st as we had rented a 15ft truck with 2 bedrooms of furniture and were moving from the States to Canada.. We needed it for 1 mth while we were quarantined for 2 weeks on arrival, as per the new Covid Health laws. The staff insisted we had to book the truck from yesterday and if we we late moving our furniture out after May 13th that they would give us a couple of days grace. This is a HORRIBLE situation and we don't know what to do about it. We need storage from May 1st to May31st!!!

Pamela P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hugh j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK F.  |  Expérience générale 
Évaluation :
1

I was quite surprised that I had to book the storage a week earlier otherwise I couldn't have it So I am having to pay an extra week That is NOT how a good and honest company does business. If I could I would go elsewhere.

Rob M.  |  Premières impressions 
Évaluation :
2

I moved in no problem in an hr. Came back a few days later and I didn't realize what time it was and phone was in car outside and my girlfriend and I were just organizing our storage locker and we lost track of time. It was around 11pm(10pm is closing time)when we finished and I didn't think anything of it. So we locked it up and closed the door. Got in my car to drive out and tried my code numerous times and it wouldn't work then we called uhaul phone number provided on google maps and it took an hr to get the gate opened. Finally the staff got it opened and we went home to bed. Next time we went was a few days later and my code didn't work and it was locked I got punished with a only during store hrs access. That sucked for us cause we both work long hrs and have kids. I tried to talk to manager and she was rude, short and unprofessional with very poor customer service and she wouldn't bug on the rules. A few more days go by and there was another lock on my locker provided by the manager for apparently smoking and leaving garbage. I called she was rude, short and unprofessional. But also kicked me out with 48hrs notice. Before the end of the month. So now we have to find another place to store stuff for 7 days till we move not very helpful to our already busy schedule. It has really put us in a bind financially and a waste of our time. 1 mistake and 1 cigarette but in the hallway near the door to exit the building and we get evicted. In my opinion this was all due to horrible customer service and a grumpy manager.

Patrick K.  |  Expérience générale 
Évaluation :
5

Super uhaul like a family to me

BO W.  |  Expérience générale 
Évaluation :
5

Exceptional service!

Elias S.  |  Expérience générale 
Évaluation :
5

Staff always friendly and the forklift driver was very helpful when assisting us loading or unloading our locker,

Richard D.  |  Expérience générale 
Évaluation :
5

Very professional and friendly service

Koos R.  |  Premières impressions 
Évaluation :
4

Fast and good service from staff

chris g.  |  Expérience générale 
Évaluation :
5

Excellent facility with a helpfull staff

DANIEL H.  |  Expérience générale 
Évaluation :
4

the light bulb was burnt out for the duration of my storage.

Pam A.  |  Expérience générale 
Évaluation :
4

Great customer service at this location Units are clean and dry

Laurel L.  |  Expérience générale 
Évaluation :
4

It would have been beneficial to have a light within the unit itself to maximize usage during all hours offered. Liked the secure entry. Staff was extremely helpful as there was mix up with online res

Marina G.  |  Expérience générale 
Évaluation :
4

Great resource for moving, packing materials.

NORMAN B.  |  Expérience générale 
Évaluation :
5

Wonderful :)

Robin W.  |  Expérience générale 
Évaluation :
5

The storage units that I rented had mice and /or rat feces, some of the my fellow customers said they saw rats, I never did actually see either but there was a lot of feces.

rodney h.  |  Expérience générale 
Évaluation :
4

Only complaint was the light above my locker was out and not fixed during my time renting.Also I think the roof might be leaking as there was water on the floor inside the building.

linda c.  |  Expérience générale 
Évaluation :
4

I was very pleased with the service that I received from the staff at the U-Haul Storage Facility.

charles s.  |  Expérience générale 
Évaluation :
5

Excellent service

Christopher I.  |  Premières impressions 
Évaluation :
5

Transferred from 2 units 5 x 10 to a 10 x 10 unit. Alissa was very friendly and helpful in arranging this transfer. I have been a customer for many years and would recommend your business

ROBERT & Beverly H.  |  Premières impressions 
Évaluation :
5

...

Leslie F.  |  Expérience générale 
Évaluation :
4

no comment

LES / CINDY K.  |  Expérience générale 
Évaluation :
5

Friendly service, detailed information, Clean and efficient Thank you!

trijntje willy z.  |  Premières impressions 
Évaluation :
3

Being charged a late fee after 3 days is unacceptable. A week yes, not 3 days. The staff in the facility were not friendly. The manager was not accommodating.

Ian T.  |  Expérience générale 
Évaluation :
5

Amazingly nice service personnel and very helpful.

Charles P.  |  Premières impressions 
Évaluation :
5

Always a pleasure to deal with these people at uhaul they make your visit 10 out of 10

Trevor R.  |  Premières impressions 
Évaluation :
5

THANK YOU VERY MUCH FOR THE STORAGE OF MY TRUCK CAMPER,I WOULD USE YOUR FACILITY IF IN NEED IN THE FUTURE.

Lyle M.  |  Expérience générale 
Évaluation :
3

When we went to take our items out of storage. They were covered in mice droppings. When we told the staff they informed us that there was a unit next to us with food. Please call me 7789970070

jennifer s.  |  Expérience générale 
Évaluation :
3

Better control of mice. Once we moved out there was TONS of mice poop and a dead mouse under our things. We had to throw out alot of our belongings.

Elsie S.  |  Expérience générale 
Évaluation :
5

We rented two units for just over a year and had great service getting set up and always felt our belongings were safe and secure

Nik B.  |  Expérience générale 
Évaluation :
4

easy

Laurel L.  |  Premières impressions 
Évaluation :
3

increase in fees okay but just because they paint the outside buildings doesn't mean we have to pay for it.

Aline j.  |  Expérience générale 
Évaluation :
4

We used the storage locker for over a year Very convenient.

richard v.  |  Expérience générale 
Évaluation :
5

Extremely helpful and informative Would definitely recommend this location

Eldon & Stephanie T.  |  Premières impressions 
Évaluation :
2

This Uhaul was a mixed bag. The staff were wonderful, access was great. Security was good. My unit had no light in it. After three months of storage I discover a lot of fresh mouse scat everywhere!

Doug W.  |  Expérience générale 
Évaluation :
5

Very professional and friendly staff ,if needed I would use again ,,

eric b.  |  Expérience générale 
Évaluation :
4

Thank you for your support’

WARREN S.  |  Expérience générale 
Évaluation :
5

I would use Uhaul again, thank you!

GEORGIA D.  |  Expérience générale 
Évaluation :
3