When I was at the front counter inquiring about my unit, the staff member was not very helpful. I asked where was the unit located and got the answer "I think building 1". When I finally found the unit there was a lock already on the door. I went back to the office and asked about it to the same employee he just looked at me. I said it looks like one of u-hauls locks maybe. He then said well yes I put it there. I had to then ask how do we get it removed, he said well I guess I could go out there in a bit. I left the office and saw he left by another door and was ahead of me. The unit was clean but to have a light bulb in there would be nice. :(

Very friendly sales representative & very helpful & knowledgeable about the storage & truck rentals which is very convenient for people that needs storage & truck @ the same time, proudly recommended to anyone looking for both service that they offer

The storage unit was not lit at all and did actually make it a bit frustrating but wasn’t a massive issue. Everything else went as smooth as I could hope for and the staff at the facility were incredible!

Tina the general manager was very rude and unhelpful. I had rented 30 foot Rv spot for my trailer with the idea of fitting a second trailer there at some point 17 months later i realized upon buying a second trailer that my actual spot was 17 feet when i brought this to the managers attention she did not seem to take action after two weeks i spoke with her again only to be told that she can evict me at anytime and that if i am unsatisfied i should take my business elsewhere which i did the new manager was very helpful and i was refunded the difference that i over paid for the last 17 months i should also point out the front desk staff are kind and helpful the only bad apple there was tina but thankful now she is gone no future clients have to deal with her bad attitude.

This was an awful experience from start to finish.

With a reservation, upon arrival didnt have the right size. Gentleman was sleeping and now im sending in pictures of truck. It was spotless

Just stop renting to junkies.

Sometimes wanted to do a storage run after 7pm but access hours were not permitting. That’s my only complaint. Everything else was awesome

Prices a little high for storage. Billing system not a 100%.

It's been a great relief to be able to know our things were kept safe.

Awesome staff and facilities

Hi Tina Pender Wanted to let you know that all your staff was great at the Langley Uhaul. They were really helpful when I closed my storage unit. Yours truly, Barbara Mollison

Over all happy. Thanks

the front dest person took all our needs into consideration and gave us the best deals.

I ordered a locker and upon inspection found a dead mouse and numerous droppings within the unit. I asked to have it cleaned and would return in a couple of days to move in. When I returned I was unable to access the main gate and had to return the next day to talk with office staff. I then learned that the locker i had paid for got rented to someone else.