The front gate was supposed to be closed and locked at all times and was not. It remained open… not secure and not what I paid for
kerri r. | Overall ExperienceSelf Storage Units in Langley, BC, V3S6K4
U-Haul Moving & Storage de Langley
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The people that work at uhaul on 56th st in Langley are awesome. They are always there to help you with anything that you may need. The prices suck but, prices suck everywhere. 藍
JENNIFER J. | Overall ExperienceWe were MOST disappointed with the close out policy. Why is there NO part of month payment. It is.in my opinion fraud to keep my December payment which you insist must be on VISA ...AND also rent the same unit right away to another party. YOU are getting paid twice for the same month !!!!! FRAUD.
JEANETTE D. | Overall ExperienceExcellent customer service. Very friendly and thoughtful staff The facilities are in fantastic condition
carig a. | Overall ExperienceFor our experience with the storage facility itself, we are very pleased. The unit was easy to access and we felt that our belongings were very secure. Where the low rating applies is for the arguing we had to do and the phone call we needed to make to head office to file a complaint for the issue of our free month's storage. We were told in August that if we let them know of a truck or trailer rental that we would receive a month's storage. When we tried numerous times, we were redirected and redirected so that eventually we ended up paying for our extra month. It was only AFTER we called head office and filed a complaint (Melissa was very understanding and helpful), that the manager got involved and issued us a full refund of our month. We were very disappointed with the whole experience, as the people at your Langley location were not willing to work with us, nor contact a manager to help resolve the situation.
Barbara N. | Overall ExperienceDue to the entrance gate to the storage units always being open, I feel that the storage area is not a secured area anymore. There have been multiple times that have entered into the area with no staff around to see me or anyone else while using storage units. My lock I puchased at U-Haul now has a drilled hole at the bottom of it. I checked a few locks around me and they also have drilled holes. Who and why was this done?? I went inside office to look at packaged locks and there is no drilled holes at the bottom. This is unacceptable and shady! I would like an explanation and and a new lock. Thank you.
june w. | Overall ExperienceLight in locker did not work. Other than that it was excellent.
Ivano Belfiore B. | Overall ExperienceThe staff are very rude and not knowledgeable
Stephanie S. | Overall ExperienceSimar was exceptionally friendly and nice. Provided excellent customer service! One think I noticed that whenever I went there the gate was always open for some reason. That defaults the purpose of patrons having a pass code to get in. Otherwise I had an overall pleasant experience!:)
michelle d. | Overall ExperienceThey raise their rent every other month like they want us to pay for the new building that they built. They're very greedy and I would never recommend anyone to them. Many customers are leaving because of that. The remote for the gate that they give you is useless. It has gone down the drain after Tina left. I have spent over $40 000 with them since I started storing in 2011. That's the straw that broke the camels back. Their greed caused me to leave. You guys will find out from other customers because a lot of customers are leaving. Nothing more to say.
LANCELOT H. | Overall ExperienceNeeded a light in the unit. It was dark..
Amesha A. | Overall ExperienceStaff was very helpful and accomodating
Paula H. | First ImpressionsWe were very impressed with the storage facility. We needed part time storage for a family member's belongings and everything from initial drop off to emptying and closing the account went perfectly. Very friendly staff as well.
Chris C. | Overall ExperienceThere is no light in the storage unit. That would be an improvement but I suppose expensive if people forgot to turn it off. Maybe a flashlight in the hall would be handy.
david N. | Overall ExperienceFrom the moment I walked through the door I was treated very good. The staff were very friendly and went out of their way to accomodate my needs. Overall, and without exception, I would give 10 stars for their customer service and facility. Thank you U Haul Langley for a very rewarding experience!
june w. | First Impressions