Customer Reviews for U-Haul Moving & Storage of Langley

5 586 évaluations

19316 56th Ave   Langley, BC V3S6K4

(604) 530-4455

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 530-4455

19316 56th Ave
Langley, BC V3S6K4

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CORTNEY J. 
Évaluation :
5

The staff are very helpful and courteous. My rental experience here was excellent!

CAROL-LYNNE D. 
Évaluation :
1

Left us broke down for 5 hours with no compensation. Had to put guys in hotel. Pay all theee wages etc

BC SPRAY F. 
Évaluation :
5

Fantastic customer service. No complaints.

LARRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVER V. 
Évaluation :
3

The gentleman who helped at the front desk was nice enough but the girl who took me to the truck wasn't very competent and expected me to know what truck we were looking for. Also I don't like that they don't do a walk around the truck anymore with you. Everything is on their app and you are expected to take pictures and point out any discrepancies that don't appear or don't have a sticker. The problem is they only let you take so many pictures and then you are told you've hit your limit, which isn't great if there are more to take. Also having a dirty cab and 1/4 of a tank of gas was unimpressive. All trucks should be full and clean (especially with covid, this truck was definitely not cleaned between customers). The truck seemed to run well enough, the wiper blades desperately need to be replaced on the truck I had though, dangerous as they streaked the glass instead of clearing them. I tried phoning a week later to ask a question about my invoice and ended up being on hold for 30 minutes before talking to someone, who was really nice but couldn't answer my question, I ended up on hold for another 20 minutes and finally gave up. Price is reasonable but that is the only thing they have going for them.

CHRYSTALYN L. 
Évaluation :
5

Samir was courteous and very helpful. Would 100 % use this location again.

METTE L. 
Évaluation :
5

Excellent service and vihecle

ZHENG L. 
Évaluation :
5

These Guys do a wonderful Job!!!.. Fast, Easy Rental and very Good on Return after a stressful Move!!.. Thanks a bunch!!..

RANDALL J. 
Évaluation :
5

I have rented from Langley a number of times...I have always had a great experience..staff have been great to deal with

BRAD R. 
Évaluation :
2

Make ordering/reserving online waaaay easier. I ended up having to go into the store to get this dealt with - which is ridiculous and totally defeats the purpose of spending the time to reserve online ahead of time at home and then going thru all the loads of prescreening/license/background check/find my truck stuff in the parking lot. What a joke! They even had to phone someone to make sure I was who I said I was🙄. When that person (my parents) weren't home, you guys wouldn't release my truck!!! Wtf. Worst experience everrr!!! Considering using a competitor next time. The whole process was a big huge steaming pile of complete BS!!ðŸ'©ðŸ˜¡ Also, there was garbage and a nose hair trimmer attachment in the cab as well! Gross!!!!

Jason W. 
Évaluation :
4

The online check-in is terrible

Rick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SADIK A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNIE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARRYL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
1

My money still not refunded It should have been a debit transaction refund, But receipt from online account say credit card refund. Neither it is received to my account.

HASSAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHIT D. 
Évaluation :
5

First Rate and even helped us arrange for being a bit later than expected.

Patricia W. 
Évaluation :
5

Great group u have there 👍🏽👍🏽

MUIZ A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI M. 
Évaluation :
4

Service was good. Truck was ready to go upon arrival and in good driving condition. Return to yard was quick and no problem. Would definitely use U-Haul again. Merci.

WAYNE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jianghua L. 
Évaluation :
5

Staff was super friendly!

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SATNAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICK H. 
Évaluation :
5

I am sorry I have nothing to offer. Staff was excellent vehicle is in great shape and it was a breeze to drive. An excellent experience

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITALY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRZYSZTOF K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
3

I paid online for stretch wrap prior and I expected it be in store. I didn't buy it before my move cause uhaul said it was in stock. That was false and non was at the pick up location.

HARPREET K. 
Évaluation :
5

The process went smoothly and I was impressed with how everyone was helpful. Great job!

Margalo W. 
Évaluation :
4

Friendly and helpful staff

BYRUN V. 
Évaluation :
5

Side doors are very hard to close

SURINDER A. 
Évaluation :
4

- perhaps consider a oneway entrace/exit

KIMBERLY C. 
Évaluation :
1

Maybe don't charge people for gas they didn't use and be rude to the customer. Not happy. Truck had a 1/4 tank I drove 22 km total from the time to picking up the truck to drop off. I put 20 $dollars of gas and it put it back it 1/4 tank and the yard boy insisted it was 5/16 but the paper I have before had a circle around 1/4. Bullshit experience and not nice customer service.

TYLOR R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L. 
Évaluation :
1

Uncommendating on trailer selection. Very pushy on a open trailer I don't want, and would offer any discount

LIN B. 
Évaluation :
5

Have used this location a few times, always been a good experience so far

ALFRED W. 
Évaluation :
1

Allow customer returns to go to a different location when customers are injured and getting it to the original location is a major challenge. A charge is fine, but don't make it “impossible” if there are extenuating circumstances… after all- isn't this a nation wide or North America wide company?? We were told it was it was due to the fact the trailer personally belonged to Langley, therefore had to be returned there. Seems difficult to believe considering it had Florida plates. Two thumbs down.

CHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANIA K. 
Évaluation :
5

LET US KNOW HOW BIG THE GAS TANK IS SO WE CAN BETTER JUDGE HOW MUCH GAS WE NEED TO ADD BEFORE DROP OFF. GAS PRICES CHANGE BUT THE SIZE OF THE TANK WILL ALWAYS BE THE SAME

SARAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN T. 
Évaluation :
3

I was told there was 1/2 tank of fuel and there was not only 3/8. I only put on 17,6 km but put 10 $. of gas in anyway to avoid an extra charge. It only brought it up to 3/8. I felt as it was me that was not truthful but the low km was the truth. I reserved a furniture folly and the was told there wasn't any it a first come first serve. Bad for business. They need to have a truthful friendly attitude

EILEEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl-Ann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERCELLA L. 
Évaluation :
5

Staff here always great.

Sukhpreet H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
3

I had reserved a 10'x15' Uhaul storage unit online; once arriving at the prescribed location, I was informed that there were none that size available (nor any larger) only (1) 5'x6' unit. In attempting to contact the other Uhaul facilities, I was constantly being routed to the "national" call line, and while traveling around in Uhaul truck, this was simply awful!!! I ended up at a competitors location, paying extorted amounts to obtain a storage compartment that would hold my household items as my new residence is not yet ready for move-in. I have used Uhaul multiple times in the past with excellent service, but at this point, I don't think I will ever use Uhaul again!!!

KERRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY E. 
Évaluation :
5

Service was very friendly and the staff were very helpful ensuring the trailer was properly attached to the truck.

Gail C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heejong K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zingeber O U. 
Évaluation :
2

Told me I was over the allowed distance by three miles and charged me extra 40 $. Made me feel really appreciated for my cleaning out the truck a d returning it full to the top with fuel.

Brad L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYALL L. 
Évaluation :
5

2nd time I have had to U Haul to move things. Both locations provided excellent service.

MICHELLE S. 
Évaluation :
5

The people here are the only reason why I use this location. Very professional and polite. Always a quick easy service.

todd H. 
Évaluation :
5

Nice location, big lot. Easy to park the car hauler. Staff was efficient and friendly

Stephen K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed W. 
Évaluation :
1

The first trailer I was given had a broken leaf spring. Fortunately I noticed before I got too far away as there was really nothing keeping the axle from completely coming out from under the trailer. Then they failed to put in the return until the next day and tried to charge me for an additional day. Overall I will be buying a trailer should the need ever arise again.

THOMAS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Y. 
Évaluation :
5

Very friendly and accommodating and no judgements!!

Teri M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANPREET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atlyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge B. 
Évaluation :
5

excellent experience

GARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIAODONG M. 
Évaluation :
4

Doing a great job, keep up the good work.

LASZLO G. 
Évaluation :
2

Location has gravel lot with muddy spots. Then you end up with a muddy drivers footwell. Most important when someone shows up at your door at 4:54pm and you close at 5pm- help the customer. Help. The. Customer. App is glitchy and doesn't work. I'll go to the competition next time I need a vehicle.

SARAH W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

The service was great, but the trailer hitch parts for my car took a long time to arrive. The technician who installed my hitch was excellent. Merci.

HUSSEIN R. 
Évaluation :
5

Very friendly, prompt and efficient service

Ashok J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN P. 
Évaluation :
2

Wish I could give a zero or negative star rating. Stop installing hitches here folks! I had an appointment on Sept 10, 2021, showed up, they could not do it (Sept 10) because the part was damaged. Fine. They could have called, claimed they had the wrong number...nope. Then they were good enough to get a replacement that day and booked me in for Saturday at 08:30am. The person on Friday was going to give me a 50 $refund. Saturday I show up at the scheduled time of 8:30am.. Then, at 9:50am, the tech tells me he could not install this hitch on a Kona, did not know how. I told him the same as all others, with 4 bolts. He offered to send me to Vancouver (only about 40kms away). j I told him I wanted immediate install since you already ruined my weekend plans and I could drive it there, give me 50 $for delivering it. Told him phone the store, he said he could not, I would have to? Umh customer service?? I then said give me the refund on labour (I had prepaid), which he did. I took it home, given I am recovering from a shoulder break 2 months ago I installed myself in about 1 hour laying on our condo basement floor. NO hoist, no hitch lift, just me, my tools and brains. Amazing what happens when you look at Youtube or the manufacture site how to install these things. Vehicle was 2020 non electric Kona. I am waiting for another 50 $promised refund for my trouble. It should be about 100 $. WELL, time to salvage my weekend. STAY AWAY FROM THIS LOCATION FOR HITCH INSTALL!!!!!

ken Z. 
Évaluation :
2

I was overcharged for late return beyond contractual provisions.

aravindraksa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMADALI M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
1

Not make them drive an hour out of the way to pick up a truck then go to another location to pick up a trailer! Plus don't charge me for gas when I returned the truck with more gas than I needed to

Sean R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Excellent

TARN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Overall I was very satisfied. However, I was appalled to see that whoever set up the trailer allowed the driver to drive away with the hitch so low. It was impossible to even go over a standard speed bump without it hitting the ground. I was not the pickup person and would not have driven away like this. You could have easily sold a hitch drop/rise at a handsome mark-up. In my opinion, the way you let the trailer drive off the lot was not safe.

KYLE O. 
Évaluation :
4

The rental went great…. but I had a real problem hearing and understanding the rental clerk.

LINDA Z. 
Évaluation :
3

I was charged much more than online, realised per mile charges were 100 % more than online booking. Do not understand why, very expensive.

VIVEK T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amelia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

I love uhaul is the best

Acco K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M.  |  Premières impressions 
Évaluation :
5

I have used this location's services before and the service was always excellent, that's why I came back as the need has arisen again.

Jacqueline B.  |  Premières impressions 
Évaluation :
4

No access to light in 5×8 storage unit, although not necessary

LEROY J.  |  Expérience générale 
Évaluation :
5

Excellent services for this time even though I made a mistake of reporting the truck return and I thank for it. Thanks again.

SOUNG OK K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederic F.  |  Expérience générale 
Évaluation :
5

Staff were super friendly and very helpful - Will definitely be keeping my business with U-Haul

RICHARD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G.  |  Expérience générale 
Évaluation :
5

Thanks for helping me to use Self-Storage. Especially thanks to the lady who helped and let me get a first month free storage. I hate to mention this, but there are some of unprofessional staff members here and there. Other than that, everything was great. Once again, thanks to all U-Haul.

SOUNG OK K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederic F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pam A.  |  Expérience générale 
Évaluation :
5

We moved from New York to Vancouver with a U-Haul and it was amazing!

Sneha M.  |  Premières impressions 
Évaluation :
4

Location should really watch the online booking/reservations, as my May-18 reservation for a 10'x10' was not registered by office staff, though was in the system. However, Tanveer fixed that issued promptly and with great customer service. Merci.

Tylor P.  |  Premières impressions 
Évaluation :
4

Great customer service friendly and helpful staff

Fateema H.  |  Expérience générale 
Évaluation :
5

Thank you 😊 for having the space to store stuff.

Ranjit H.  |  Expérience générale 
Évaluation :
4

Merci

michael e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M.  |  Expérience générale 
Évaluation :
3

When I was at the front counter inquiring about my unit, the staff member was not very helpful. I asked where was the unit located and got the answer "I think building 1". When I finally found the unit there was a lock already on the door. I went back to the office and asked about it to the same employee he just looked at me. I said it looks like one of u-hauls locks maybe. He then said well yes I put it there. I had to then ask how do we get it removed, he said well I guess I could go out there in a bit. I left the office and saw he left by another door and was ahead of me. The unit was clean but to have a light bulb in there would be nice. :(

BELINDA B.  |  Premières impressions 
Évaluation :
5

Very friendly sales representative & very helpful & knowledgeable about the storage & truck rentals which is very convenient for people that needs storage & truck @ the same time, proudly recommended to anyone looking for both service that they offer

Marlene J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles Anne B.  |  Premières impressions 
Évaluation :
5

Awesome staff and facilities

John H.  |  Premières impressions 
Évaluation :
4

Over all happy. Thanks

Linda B.  |  Premières impressions 
Évaluation :
1

I ordered a locker and upon inspection found a dead mouse and numerous droppings within the unit. I asked to have it cleaned and would return in a couple of days to move in. When I returned I was unable to access the main gate and had to return the next day to talk with office staff. I then learned that the locker i had paid for got rented to someone else.

Marke B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonia A.  |  Online Move In 
Évaluation :
5

Transferred from 2 units 5 x 10 to a 10 x 10 unit. Alissa was very friendly and helpful in arranging this transfer. I have been a customer for many years and would recommend your business

ROBERT & Beverly H.  |  Premières impressions 
Évaluation :
5

Extremely helpful and informative Would definitely recommend this location

Eldon & Stephanie T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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