Customer Reviews for U-Haul Moving & Storage of Langley

Évaluation :

4

Staff were excellent. At all times. But website has issues. Phone number/ phone contact is barely on any documents. After hours return on website was not straight forward and not working. Kept taking me in a loop. Hard to return vehicle early when site is NOT user friendly or working.

Évaluation :

4

The origi al trailler i booked had faulty lights. I had to change over to a smaller trailer. Not sure if the trailers are periodically checked?

Évaluation :

5

The gas was at 50 miles to empty but other than that , once again this location was great and rectified it without any hassle. The truck was clean and ready, the employee in the yard was very helpful and it was an overall smooth experience. I would highly recommend this location.

Évaluation :

5

The customer service was very good

Évaluation :

2

Trailer had expired license plate. Had to wait 30 minutes while they figured it out.

Évaluation :

5

I have used this location on multiple occasions. They have always been very helpful & have done their best to get trailers for me. The call centre on the other hand is very disorganized & don't know much. I called them to confirm my last trailer. I was placed on hold & transferred 4 times & was on the phone for nearly 30 minutes. At the end the person had no idea what I was talking about even though I had a reservation number.

Évaluation :

1

I ordered 3 plastic boxes online, went into the store to pick them up an hour later and they only had 1 available. Staff basically said “too bad” and told me if I needed extra I had to purchase cardboard boxes and made me pay full price in the end. Not impressed.

Évaluation :

5

I have never left a review on anything before but these guys are amazing. I left my Louis wallet in the U-Haul with about $700 in there they kept it for me with the cash still in there. Unreal 100 % top notch. Like I said never made a review in 46 years. This one was worth it…….

Évaluation :

5

Employees were helpful and accommodating I was in and out quite quickly, very pleased with the serviceI received

Évaluation :

4

Large facility, easy to rent out trucks. Staff is helpful and organized.

Évaluation :

5

I am so happy, this time I got a cargo van with reverse camera. Staff in this location is polite and respectful. I suggest all u- haul vehicles should be equipped with reverse camera and front & back sensors. No more scratches or dents then.

Évaluation :

3

The app to start and end rental did not work for me and when I call they put me on hold and never came back

Évaluation :

2

Wait time this morning was incredibly long. 45 minutes standing online before reaching the desk. Truck was pretty beat up, lots of dings and dents but it ran good and no mechanical issues.

Évaluation :

1

I reserved a 10 ft cube van. When I went to pick it up, 15 minutes prior to the pick up time, there were 5 to 6 people in line. I got to the front at 11:20 after hearing people ahead of me being told items in their reservations weren't available, and was then told that my Reserved van wasn't available and was bing replaced by a gm Savannah panel van " of the same interior dimensions". Trouble is the van door didn't open as wide and there were no tie down area on the walls . As it was, we had to cram the furniture through the entrance, risking damage. I would not use this location again, even though it is the closest. It is unbelievable to me that you would have only one person on shift during an obviously busy time...there were reservations not walk ups. She was doing a great job but run off her feet. There's no way customers should have to wait almost an hour ( in my case, longer according to what I overheard from those in front of me). RIdiculous.

Évaluation :

2

This was absolutely horrendous. Poorly staffed, management clearly has no idea of peak times of when people came in, there was only one and sometimes two people working for 25 people in line. I had a reservation and only got it an hour and a half later. It was embarrassing and the poor workers were thrown under the bus by management. Very very poor

Évaluation :

2

Pickup was on Saturday morning. The office was understaffed and there was a 15 minute wait for service. I returned my trailer the same day and advised the staff but they did not log my return. I suspected this might happen and took photos of the returned trailer. I was invoiced for two days instead of one. When I called the location to correct the invoice, I was put on hold for 25 minutes. I finally spoke to Nancy Young at corporate, who was excellent in processing a credit to my account. The equipment was great but the service was not up to par with my experience with UHaul over the past 30 years.

Évaluation :

5

overall experience very nice very comfortable

Évaluation :

3

I was charged a filling up gas fee which is difficult to gauge how much is needed with rising costs at the gas station. I was not able to go myself to get more gas since there was a tight deadline for the next appointment.

Évaluation :

5

Aside from uhaul resevations messing up the pick up time and location. The lady at the Langley bc location stayed late past her shift to accommodate the pick up . Very greatful for her not the corporation Uhaul

Évaluation :

3

We had a 10 o'clock rental, there was one gal checking customers in with a line up out the door and a guy walking around like it wasn't his job to get customers checked in and on their way. The gal called her coworker twice to give a hand and he eventually come over to help but after a very long time. Felt bad for the lady.

Évaluation :

5

Great service and equipment. Ready on time, as reserved. Insurance cost is high at 50 % of rental cost. More people might use it if it was more reasonable.

Évaluation :

3

Truck was filthy dirty - outside and inside. The truck leaked and two box spring mattresses were ruined.

Évaluation :

4

My booking was cancelled when I went there 40minutes late. I though checking in online is to confirm our booking. However, they quickly booked a truck and gave me the a truck. Moving went well. Thank you!

Évaluation :

4

I have used this location 3 or 4 times now. Excellent service always. Truck was dirty inside . Pop cans and receipts

Évaluation :

3

Better service on arrival. 2 people helping one customer while 3 waiting.

Évaluation :

1

No trailers available even though i reserved a month prior. Not impressed

Évaluation :

5

Moving sucks but Uhaul makes it easier thanks to everyone involved will be using you on the next one

Évaluation :

1

I went in there to rent a truck thinking they would give me the same rates the oficial u-haul page is advertising for 24h but when I returned the truck I was charged 300 dlls for no more than 22h

Évaluation :

1

The lady who was working the counter and processed my rental displayed terrible customer service. First of all, I had scheduled my reservation time to pick up at 6:30pm. I got a call at 5pm saying I needed to come pick up the uhaul now as it's “busy” and they may not be able to process my rental if I show up at 6:30. I agreed to do this even though I was in the middle of moving and already rushed. When I arrived at the uhaul location I was the only customer… not sure that constitutes being busy. Upon “walking me through” the pre inspection procedure the she was very unclear and was firing off information that made zero sense (I used quotations for walking me through for a reason). When I asked her to repeat the info she replied “sir, this is all very easy and straightforward” implying that I was dumb for not understanding her “instructions”. People like this should not work in customer service as I will never use this location again due to her extreme unprofessionalism.

Évaluation :

2

The representative was not friendly or helpful at all. You may want to let people know where to find the vehicle on your lot rather than having them search every vehicle. The guy acted like he had far better things to do than assist me.

Évaluation :

2

The customer service need to be friendly and must know what they are doing.

Évaluation :

1

Don't shaft them the night before pickup of their truck and add a bunch more headaches to their plate! Say that you'll reimburse me $500 for your guys mistake and then only give me $250! And I had to rent another truck!$$$$!!! cause you guys sold my 26' u haul truck on me and it cost well over $1000 for the smaller truck with kms fuel & rental! You guys have some nerve…

Évaluation :

4

Make sure your scheduling department is doing what they say they will. I was charged a late return fee, as the scheduling department failed to have my original truck available as I was promised, and I went over time with a smaller truck. The Langley location did all they could for me, to make the situation right.

Évaluation :

3

Your overall computer system is extremely slow and very outdated. Cost for rental is very reasonable,

Évaluation :

5

Very helpful staff

Évaluation :

5

Keep up the great work, friendly, fast and efficient.

Évaluation :

5

It was super easy to book my reservation as well as pick up the truck. Drop off wasn't a problem even if it needed to be after hours (which I didn't need).

Évaluation :

2

I will never use uhaul again. It was not this specific location that was the issue but rather the awful way the whole company is run. We reserved a 26' truck three weeks before our move date and were called the day before to be informed there was no truck for us. We had to go through great lengths to get the truck. Incredibly stressful. Will never use again.

Évaluation :

3

You really need to make sure that when a customer reserves a piece of equipment that it's on site and available for them on the day they reserved it.

Évaluation :

5

The place seems to be running very well. The young man met me in the parking lot and was very polite and cheerful with receiving the trailer I'd rented in Trail and checking my paperwork.

Évaluation :

5

Fast and easy. Friendly staff at 19316 56ave langley location. Clean trucks. Ive been using uhaul for all my moving and Im happy and satisfied with the service! Keep up the good work!

Évaluation :

1

When I arrived, they informed me my rental had been moved to a location three hours away. They made no effort to help me fix the situation.

Évaluation :

3

When we picked up the trailer it had renovation materials all over the bed floor.The lot we had to drive in was full of potholes and full of water.The staff member that checked us in has no people or communication skills.He made no conversation no small talk not even a Thank You.As a person in the service industry that is terrible and very rude.

Évaluation :

5

Thanks to your team for all your help, you made my day, thanks again 😃

Évaluation :

3

Hi, could you please have a look at my account/charges and explain to me what the $100 deposit charge is about (that was never identified in my original quote) and if I get that deposit back? Merci

Évaluation :

5

Very good customer service....all staff are very friendly and helpful. 15 ft Truck was in excellent condition considering that it had about 90000 miles on it.

Évaluation :

3

Non

Évaluation :

1

Staff was not informed and rental cost more than led to believe

Évaluation :

5

Our rental process was seamless, made our life easier on moving day

Évaluation :

4

All good

Évaluation :

2

The computer froze again it's happened two weeks prior also

Évaluation :

5

Michael came out to lot helped me unhook trailer And signed me out that trailer was received That was great 👍

Évaluation :

5

Very impressed with the service received here!

Évaluation :

5

Great staff and organized location. Truck could have been a bit cleaner

Évaluation :

3

Cost advertised is wrong, also should give gas credit when customer leaves it with more.

Évaluation :

4

The main corridors were clean and tidy. There were mouse droppings in my storage unit but I did not see any damage to my belongings.

Évaluation :

4

It was secure but no light

Évaluation :

1

There was absolutely no snow removal the staff were beyond rude. And I had left a couple items in my locker that were covered in rat faeces and urine. Absolutely terrible experience and I will tell everyone I know locally to never go here.

Évaluation :

5

It serves the purpose and price is good.

Évaluation :

3

Expectations were met

Évaluation :

5

I have been dealing with this particular location for over 15 years. Between truck rentals, storage to trailer rentals and every experience has been great. Clear, polite and helpful. I have never been treated poorly or disrespectful. Very helpful and friendly staff in all my years.

Évaluation :

1

Terrible experience, rude staff, very unprofessional way of working and handling customers.

Évaluation :

5

The staff at the location that I got my storage locker from were very helpful and very polite, even before I made my reservation and had inquires about the whole thing. They made the process of doing this for them first time very easy and stress free. Thank you !

Évaluation :

4

Did not store anything. Will do so in the near future.

Évaluation :

2

I called the office to discuss my grievances several times and was put on hold but have gotten multiple requests to respond to the service. Due to my medical condition I was not able to move my belongings. A friend drop the key off at the office for my mover to access my locker. When the mover got to the office they couldn't find the key but happily let him cut the lock.They even supplied the tool I would've been happy to give my permission If they had called me, after all how did they know who he was. To add insult to injury they charged me a $50 lock removal fee

Évaluation :

5

I love uhaul is the best

Évaluation :

5

I have used this location's services before and the service was always excellent, that's why I came back as the need has arisen again.

Évaluation :

4

No access to light in 5×8 storage unit, although not necessary

Évaluation :

5

Excellent services for this time even though I made a mistake of reporting the truck return and I thank for it. Thanks again.

Évaluation :

5

Staff were super friendly and very helpful - Will definitely be keeping my business with U-Haul

Évaluation :

5

Thanks for helping me to use Self-Storage. Especially thanks to the lady who helped and let me get a first month free storage. I hate to mention this, but there are some of unprofessional staff members here and there. Other than that, everything was great. Once again, thanks to all U-Haul.

Évaluation :

5

We moved from New York to Vancouver with a U-Haul and it was amazing!

Évaluation :

4

Location should really watch the online booking/reservations, as my May-18 reservation for a 10'x10' was not registered by office staff, though was in the system. However, Tanveer fixed that issued promptly and with great customer service. Merci.

Évaluation :

4

Great customer service friendly and helpful staff

Évaluation :

5

Thank you 😊 for having the space to store stuff.

Évaluation :

4

Merci

Évaluation :

2

Would only recommend the UHAUL company for its fair prices, but you get what you pay for. Have experience lots of discrepancies, ambiguity and attitude in the customer service over the past 3 years.

Évaluation :

3

I emptied my my storage unit C224 on December 27 and advised the office in person, before departing, that it was empty and no longer required. The front desk person acknowledged my comments and said they would send a employee to check it. Subsequently I wrote an email advising the manager, Tina Pender that the storage was no longer required. Yesterday I got a call from U-Haul advising that my rent was 3 days late. That is poor service.

Évaluation :

4

My only suggestion would be to implement a company rate to promote repeat or long term usage of the storage facilities. As a Senior Move Management company, I rent lockers on a regular basis for my clients. If we were given a reduced rate I would be more inclined to rent one or two long term for my clients usage.

Évaluation :

5

The lady who assisted us was so kind and friendly. Shes in the middle age

Évaluation :

3

When I was at the front counter inquiring about my unit, the staff member was not very helpful. I asked where was the unit located and got the answer "I think building 1". When I finally found the unit there was a lock already on the door. I went back to the office and asked about it to the same employee he just looked at me. I said it looks like one of u-hauls locks maybe. He then said well yes I put it there. I had to then ask how do we get it removed, he said well I guess I could go out there in a bit. I left the office and saw he left by another door and was ahead of me. The unit was clean but to have a light bulb in there would be nice. :(

Évaluation :

5

Very friendly sales representative & very helpful & knowledgeable about the storage & truck rentals which is very convenient for people that needs storage & truck @ the same time, proudly recommended to anyone looking for both service that they offer

Évaluation :

5

The storage unit was not lit at all and did actually make it a bit frustrating but wasn't a massive issue. Everything else went as smooth as I could hope for and the staff at the facility were incredible!

Évaluation :

1

Tina the general manager was very rude and unhelpful. I had rented 30 foot Rv spot for my trailer with the idea of fitting a second trailer there at some point 17 months later i realized upon buying a second trailer that my actual spot was 17 feet when i brought this to the managers attention she did not seem to take action after two weeks i spoke with her again only to be told that she can evict me at anytime and that if i am unsatisfied i should take my business elsewhere which i did the new manager was very helpful and i was refunded the difference that i over paid for the last 17 months i should also point out the front desk staff are kind and helpful the only bad apple there was tina but thankful now she is gone no future clients have to deal with her bad attitude.

Évaluation :

1

This was an awful experience from start to finish.

Évaluation :

1

With a reservation, upon arrival didnt have the right size. Gentleman was sleeping and now im sending in pictures of truck. It was spotless

Évaluation :

5

Just stop renting to junkies.

Évaluation :

4

Sometimes wanted to do a storage run after 7pm but access hours were not permitting. That's my only complaint. Everything else was awesome

Évaluation :

4

Prices a little high for storage. Billing system not a 100 %.

Évaluation :

5

It's been a great relief to be able to know our things were kept safe.

Évaluation :

5

Awesome staff and facilities

Évaluation :

5

Hi Tina Pender Wanted to let you know that all your staff was great at the Langley Uhaul. They were really helpful when I closed my storage unit. Yours truly, Barbara Mollison

Évaluation :

4

Over all happy. Thanks

Évaluation :

5

the front dest person took all our needs into consideration and gave us the best deals.

Évaluation :

1

I ordered a locker and upon inspection found a dead mouse and numerous droppings within the unit. I asked to have it cleaned and would return in a couple of days to move in. When I returned I was unable to access the main gate and had to return the next day to talk with office staff. I then learned that the locker i had paid for got rented to someone else.

Évaluation :

5

Tina and her staff are absolutely amazing! Great job guys!

Évaluation :

1

Early yesterday morning before I was fully awake someone phoned, identified themself as staff and explained to me that the storage unit was no longer going to be available o n may 1st when it had been booked for. That there were 2 units available right now and I could only have it if I took it RIGHT NOW. I explained that I needed it for 1 month from May 1st as we had rented a 15ft truck with 2 bedrooms of furniture and were moving from the States to Canada.. We needed it for 1 mth while we were quarantined for 2 weeks on arrival, as per the new Covid Health laws. The staff insisted we had to book the truck from yesterday and if we we late moving our furniture out after May 13th that they would give us a couple of days grace. This is a HORRIBLE situation and we don't know what to do about it. We need storage from May 1st to May31st!!!

Évaluation :

1

I was quite surprised that I had to book the storage a week earlier otherwise I couldn't have it So I am having to pay an extra week That is NOT how a good and honest company does business. If I could I would go elsewhere.

Évaluation :

2

I moved in no problem in an hr. Came back a few days later and I didn't realize what time it was and phone was in car outside and my girlfriend and I were just organizing our storage locker and we lost track of time. It was around 11pm(10pm is closing time)when we finished and I didn't think anything of it. So we locked it up and closed the door. Got in my car to drive out and tried my code numerous times and it wouldn't work then we called uhaul phone number provided on google maps and it took an hr to get the gate opened. Finally the staff got it opened and we went home to bed. Next time we went was a few days later and my code didn't work and it was locked I got punished with a only during store hrs access. That sucked for us cause we both work long hrs and have kids. I tried to talk to manager and she was rude, short and unprofessional with very poor customer service and she wouldn't bug on the rules. A few more days go by and there was another lock on my locker provided by the manager for apparently smoking and leaving garbage. I called she was rude, short and unprofessional. But also kicked me out with 48hrs notice. Before the end of the month. So now we have to find another place to store stuff for 7 days till we move not very helpful to our already busy schedule. It has really put us in a bind financially and a waste of our time. 1 mistake and 1 cigarette but in the hallway near the door to exit the building and we get evicted. In my opinion this was all due to horrible customer service and a grumpy manager.

Évaluation :

5

Super uhaul like a family to me

Évaluation :

5

Exceptional service!

Évaluation :

5

Staff always friendly and the forklift driver was very helpful when assisting us loading or unloading our locker,

Évaluation :

5

Very professional and friendly service

Évaluation :

4

Fast and good service from staff

Évaluation :

5

Excellent facility with a helpfull staff

Évaluation :

4

the light bulb was burnt out for the duration of my storage.

Évaluation :

4

Great customer service at this location Units are clean and dry

Évaluation :

4

It would have been beneficial to have a light within the unit itself to maximize usage during all hours offered. Liked the secure entry. Staff was extremely helpful as there was mix up with online res

Évaluation :

4

Great resource for moving, packing materials.

Évaluation :

5

Wonderful :)

Évaluation :

5

The storage units that I rented had mice and /or rat feces, some of the my fellow customers said they saw rats, I never did actually see either but there was a lot of feces.

Évaluation :

4

Only complaint was the light above my locker was out and not fixed during my time renting.Also I think the roof might be leaking as there was water on the floor inside the building.

Évaluation :

4

I was very pleased with the service that I received from the staff at the U-Haul Storage Facility.

Évaluation :

5

Excellent service

Évaluation :

5

Transferred from 2 units 5 x 10 to a 10 x 10 unit. Alissa was very friendly and helpful in arranging this transfer. I have been a customer for many years and would recommend your business

Évaluation :

5

...

Évaluation :

4

no comment

Évaluation :

5

Friendly service, detailed information, Clean and efficient Thank you!

Évaluation :

3

Being charged a late fee after 3 days is unacceptable. A week yes, not 3 days. The staff in the facility were not friendly. The manager was not accommodating.

Évaluation :

5

Amazingly nice service personnel and very helpful.

Évaluation :

5

Always a pleasure to deal with these people at uhaul they make your visit 10 out of 10

Évaluation :

5

THANK YOU VERY MUCH FOR THE STORAGE OF MY TRUCK CAMPER,I WOULD USE YOUR FACILITY IF IN NEED IN THE FUTURE.

Évaluation :

3

When we went to take our items out of storage. They were covered in mice droppings. When we told the staff they informed us that there was a unit next to us with food. Please call me 7789970070

Évaluation :

3

Better control of mice. Once we moved out there was TONS of mice poop and a dead mouse under our things. We had to throw out alot of our belongings.

Évaluation :

5

We rented two units for just over a year and had great service getting set up and always felt our belongings were safe and secure

Évaluation :

4

easy

Évaluation :

3

increase in fees okay but just because they paint the outside buildings doesn't mean we have to pay for it.

Évaluation :

4

We used the storage locker for over a year Very convenient.

Évaluation :

5

Extremely helpful and informative Would definitely recommend this location

Évaluation :

2

This Uhaul was a mixed bag. The staff were wonderful, access was great. Security was good. My unit had no light in it. After three months of storage I discover a lot of fresh mouse scat everywhere!

Évaluation :

5

Very professional and friendly staff ,if needed I would use again ,,

Évaluation :

4

Thank you for your support’

Évaluation :

5

I would use Uhaul again, thank you!

Évaluation :

3

Just one of the 5 persons(a girl) that I dealt with at this facility was friendly and helpful, the others where in a bad mood, you can tell that they aren't happy working here.I rented 3 times.

Évaluation :

5

Friendly professional staff,,

Évaluation :

4

Tina and her staff at the Langley Uhaul site were always friendly and professional. I would also like to compliment all the call center employees I spoke with who were also friendly & professional

Évaluation :

5

A Very Good Experience Renting Storage and Excellent Professionalism and Customer Care by all Staff.

Évaluation :

5

Excellent staff very helpful

Évaluation :

4

Nice facility with good staff who are helpful.

Évaluation :

4

Cleaner than I expected with actual inside walls as opposed to some places where they use only drywall on one side of the studs. Le personnel était amical et serviable.

Évaluation :

5

Very satisfied.

Évaluation :

5

Always a pleasure dealing with staff at Uhaul always friendly and helpful with anything I need assistance with highly recommend uhaul at 193 and 56ave staff are amazing !! 👍🏼👍🏼

Évaluation :

4

Good service, professional staff.

Évaluation :

5

Quick delivery and excellent customer service

Évaluation :

5

Excellent facility

Évaluation :

3

Opening hours are confusing and somewhat misleading No light in the storage unit. Convenient location Very helpful staff. Repeated reminders for unpaid bills after move out puzzling.

Évaluation :

5

Overall a positive experience.

Évaluation :

5

Thank you !

Évaluation :

5

What a great storage place! The people that work there are A+++ and when I left were so kind and polite. Store you stuff in total confidence - and the price was right too.

Évaluation :

1

bon

Évaluation :

5

Great service! Thanks for the great customer service!

Évaluation :

1

Very bad service every time you ph every person give you different information it was very frustrating at moving time

Évaluation :

5

thanks to U haul ! great experience

Évaluation :

5

Very polite, courteous and knowledgeable staff. They followed up with a telephone call when additional space and information came available.

Évaluation :

5

Must thank you for taking very good care of my very special items. You did an awesome job.

Évaluation :

3

Rat or mouse poop was in our unit And when we rented uhaul truck they canceled on us 3x. Manager said she couldn't help us at all and that we would have to deal with it .

Évaluation :

5

Excellent

Évaluation :

4

Multiple times my Auto-Pay was not used, and then I was charged a late fee which was collected via my auto-pay! The hours were ok, but would have been better if open later (at least until 9pm).

Évaluation :

5

Very pleased with the unit as well as the staff, friendly, businesslike no issues whatsoever, thank you.

Évaluation :

1

Camper in next stall placed on a slight incline. front stantion broke and the camper fell on my truck, that was to be sold. Now its a write off, i lose 1000s$. Had 8k$ of newer parts. brutal

Évaluation :

5

This facility was a excellent location right off the #10 Hwy for me.

Évaluation :

3

Would like a light in storage unit. Early access on Sunday.

Évaluation :

5

I did have mice in unit 403 but not in 292. More rodent control efforts near the fences would be good.

Évaluation :

3

Think it is wrong that when I gave up my locker on April 6 did not get a refund for 3 weeks and payment was made March 28, yet you got to rent it right away. VERY VERY WRONG. Stealing