Customer Reviews for U-Haul Moving & Storage of Langley

Évaluation :

5

Awesome services

Évaluation :

2

Staff was not friendly, they had the attitude that they were better than the customer. Also once the contract was done, they told me to go out to the lot and take the lock off the back of the truck and get the key from inside the box. I got lucky finding the correct truck as they didn't even tell me how to identify what truck I was looking for. Then the name that the combination lock was incorrect or just didn't work. So back inside which when I told them the combination was not correct they told me to wait until they were finished doing what they were doing, just to finally come out to see that the combination did not work after they tried for five minutes. Then they when to give me a new truck witch then took another 20 minutes to change the paperwork. All in all it took over an hour just to pickup a pre-booked rental. Very poor service.

Évaluation :

1

I felt that I was misled on the prices through advertisement and I didn't feel that the staff there was very helpful at all ... I would honestly not refer your company to anybody that I know .

Évaluation :

5

was not expecting the hiden fees, in the end my 19,95 van ended up being 78 I did include the damage allowance but the other fees were unexpected

Évaluation :

5

Very good service

Évaluation :

1

You moved my reservation that i made 2 weeks earlier, you moved it a day before. You also shortened the time i needed it which was descript in my reservation. This made me have to return the uhaul at 12am which somehow creates an extra fee for after hours. I was supposed to return it at noon the next day. Everyone in there was over worked and complaining. Miss managed for such a large company. I will never use Uhaul again, keep my money.

Évaluation :

3

I reserved an appliance dolly but was told there wasn't one available 3 times. After 30 minutes and insisting they look for one, they opened a demo storage unit just feet away from the main desk and there were 6 of them in plain sight. I have no idea why they didn't want me to rent a dolly and very disappointed at being delayed but such nonsense.

Évaluation :

5

When I arrived there was only one person working the desk. There was another upset Customer ahead of me that was very frustrated. I felt badly for the Employee having to deal with that situation and two other Customers - she was overwhelmed and was doing the best she could. On another note my rental was parked very tightly between two other units. I had to retrieve the keys for one of the units and move it to allow me to safely move my unit out. This delayed me by about 15 minutes and was completely unnecessary. The rental unit was fantastic - well worth the money - overall a great experience with a couple wrinkles.

Évaluation :

5

Manraj helped me set up the trailer without asking, very helpful stuff there

Évaluation :

3

For the second time i have rented here, both with bookings 1+Mos in advance, there were no blankets available, which i only learned at check in on both occasions. Furthermore, no mattress bags. Then, when we retrieved the vehicle on this occasion, it had neither of the 2 dollys that i had paid for. When the attendant ws notified, he appeared stunned and we had to ask him several times to equip us per the contract. When i went to perform the pre drive inspection online via the link sent to me, it was not a smooth or effective process. not only were there significant and noticeable damages to the vehicle that were not recorded in the photos on the website, but while the vehicle in the photos bore the correct internal tag number, it was grossly obvious that the vehicle in the "before" pictures was cleary not the vehicle in front of me on the lot, or if it were, it had undergone notable changes. For example, the truck in the photo had a fully chrome front bumper, while the truck i picked up had a full hardened plastic bumper. The staff were friendly enough, if a bit robotic. The price was good all things considered, if one doesnt have any concerns about consistent internal procedures, quality checks, and fulsome product delivery from a business.

Évaluation :

5

Everything was great

Évaluation :

2

Short staffed when picking up truck first time, line up likely 45 minutes or more, problem with night drop off account app not accepting password. Error in billing, it was difficult to get 1/4 tank showing, I ended up putting 11 litres in for travelling 23 miles. Great truck, less than 10 000 miles and in great shape.

Évaluation :

3

Maybe add another person behind the desk in the morning to avoid a line up and/or a better line up process.

Évaluation :

3

1) The interior of the truck was very dirty that I had to wipe quite a bit 2) I returned the truck after hours and completed all the steps of the online returning process, but I never received the receipt on email.

Évaluation :

4

Overall a good experience.

Évaluation :

4

I was annoyed by the pressure of being contacted when we were in arrears but in hindsight it was good to know the status of the unit.

Évaluation :

5

I would recommend this uHaul. Right from booking on line to pick up truck. At this location we received such friendly service from pick up truck and dropping off. Very well knowledge, friendly and caring staffs. Thank you for making our experience easy breezy! :)

Évaluation :

1

complete nightmare. no confirmation call the day before pick up. not one person on site at Jogger logistics for truck pick up, then, when i called the office, i was advised that my truck broke down the night before and then the owner hung up on me. It took over an hour to find another location willing to provide a truck, and then they only provided a 10' truck. i ordered a 15'. no dolly available, after i had reserved and paid for one. management said "first come, first served". Complete dumpster fire from beginning to end. I'll be dealing with head office today.

Évaluation :

3

It was super busy when I arrived to pick up the truck. Staff were super nice though. They tried their best to get to everyone quickly. The truck was dirty but not enough to make someone clean it before I took it. Just made a note of it.

Évaluation :

3

Went thru 3 trailers before we found one with working lights and the correct sized hitch ball. After finally getting underway we found the the lights on this third unit stopped working too. Poor all round, also a 6 x 12 trailer should have a Jack leg the operative at the location couldn't lift the unit on his own so I had to help… crazy setup

Évaluation :

5

Staff is quick, efficient, and friendly!

Évaluation :

4

The location was changed to not very convinient for me without asking. Hate it

Évaluation :

4

The fan switch/knob is missing - replace it.

Évaluation :

3

Why am I not being asked about the Reliable Towing location whom I spoke to in the morning and no longer had a vehicle for me in the afternoon and cost me a great deal of delay as a result. AND the 20 foot truck that I had contracted for at least a month ago now was no longer available. The result is that I still have to rent storage in the Abbotsford area for the belongings I could not fit in the 15 foot truck which the Langley location said was all they had… even though I watched a 20 or 24 foot drive off of their lot while I was there!

Évaluation :

5

Everything was good

Évaluation :

5

Unfortunately I don't remember his name, the fellow that was there to help was amazing. Super friendly and helpful. Says he just moved here from Nigeria.

Évaluation :

5

Woman at the counter was efficient and very professional.

Évaluation :

1

The way employees behave and deal With daily business is not gonna work in longer time. You has to be humble with the customer as every has different issues and concerns. I hope someone will listen and react. Thanks 

Évaluation :

1

They only gave us the truck for 2 hours and didn't have the trailer we reserved. Charged us 30 dollars late fees. Terrible!!

Évaluation :

1

Recently rented a 26' truck to move. Ramp would not sit flush with truck bed due to a lack of proper hooks being installed. Truck bed floor had some areas with motor oil. Both issues are a safety concern and the truck should never of been rented out in this condition.

Évaluation :

4

This location is very busy (popular location). Customer service was very friendly. The only suggestion is to have an extra dedicated person to assist the customer when they go outside after completing all of the check-in.

Évaluation :

4

We got a last minute truck rental. it was quick and easy and relatively inexpensive. Thanks

Évaluation :

5

Great staff

Évaluation :

3

Using the online interface to submit drivers license or return equipment is difficult to use. I would prefer to have staff do that work instead of relying on client to do paper work. Dropping off equipment after hours should be as easy as parking and dropping off the keys instead of going through an extensive online form that continuously “times out”. The truck I used was dirty when I received it and smelled as if someone was smoking in it.

Évaluation :

1

I stood for an hour in line to pick up the truck. Returned it Sunday to the yard staff and got a phone call today asking if the truck was returned. Horrible experience.

Évaluation :

5

Wonderful people Thank You

Évaluation :

3

I arrived at 9am and I stood in line for an hour to get my rental. Staffing is a major issue

Évaluation :

3

I haven't received a copy of my receipt for the rental as I did the afterhours drop off. I'd really like that.

Évaluation :

1

Allow customers to pay with debit at all locations

Évaluation :

1

Trailer pick was delayed by 5hrs

Évaluation :

1

Have a vehicle that is in running order and won't cost the customer triple in fuel for a short trip

Évaluation :

4

I think fairness in pricing, the website intentionally gives you the lowest potential quote. 19,95 turned into 80$ for only a 2 hour trip to the dump. I would've still booked if it was 80$ just would've liked to have known

Évaluation :

5

Employee very helpful

Évaluation :

5

The Manager at Langley was extremely helpful, courteous and professional. This staff at this location went above and beyond . I would highly recommend this U haul location and its staff

Évaluation :

2

The staff at pickup was very competent and helpful. The staff that was working at drop-off lacked a care for the experience and end happiness of the customer and seemed very poorly trained in their positions.

Évaluation :

3

I returned the cargo van at 6:40pm. Made sure to return it with someone there before closing time. Was told to do the return online…by the girl behind the counter. I didn't understand why and preferred someone inspect it. She refused. I did online…followed the list (checked the odometer…picture. Took all the pictures and then locked the keys in the cab. Went inside…no spare key…SERIOUSLY! The manager will call you tomorrow…called the roadside number…$180. Not a chance. Went home and got something to reach the keys since I hadn't locked the cargo area yet. Crisis averted and keys thrown in drop box. Crisis averted thanks to ME, not the lazy employee behind the counter.

Évaluation :

4

Sometimes long waits for service, otherwise would have gotten excellent rating

Évaluation :

5

Everything was very good. Staff were excellent.

Évaluation :

5

Very helpful hooking up and get going!

Évaluation :

2

clean trucks better explain milage and contract better

Évaluation :

1

That was so bad - new people - untrained

Évaluation :

4

Overall was a good experience,

Évaluation :

5

Yard help was very helpful and accommodating, super nice guy!!!

Évaluation :

1

Demonstration of the hookup of the rv to trailer would help. Definitely could use more help on a Saturday. Prompt assistance after paying would also help.

Évaluation :

5

The truck makes a weird sound and grinding noise when you turn a hard left or right.

Évaluation :

2

Was overcharged for fuel $60 despite returning truck with same fuel as when picked up. Never got follow up call or email when complained about it (twice)

Évaluation :

1

The dolley was rusted, so much so that the ratchet mechanisms for the tie downs did not work correctly. I was sent to 2 different stores in another country due to faculty errors and incorrect info inventory. My trip across the border was delayed 3 hours due to this. My card was charged multiple times, and the refunds have not yet processed.

Évaluation :

5

I ended up putting 20 dollars in extra gas. I don't think it's fair that I didn't not get any kind of reimbursement. Even the sales rep was surprised how much extra there was. He was super nice, I understood he could not do anything about it. I will be renting another truck in about 9 months. Can some sort of discount be applied? Contact - parneet_gandhi@hotmail.com Cell - 778-246-4252

Évaluation :

4

It is ok. Longer time to wait for picklng up phone call.

Évaluation :

3

Staff were not helpful. They were on their cell phones calling others while I was waiting. Staff lacked interest in helping customers and did not give proper instructions.

Évaluation :

5

Great fast service friendly. Perfect experience will definitely be using uhaul in the future

Évaluation :

1

I was confirmed multiple times for the rental of the truck and when I showed up they didn't have a truck available. When I asked for them to confirm that the truck would be available at the Barnet location they couldn't get in touch. I phoned and got ahold of the other location on my own. The sales associate kept talking over me and not listening to my concerns. I then had to come back and pick up the tow dolly. They tried to give me a broken dolly which I refused. They gave me another dolly once I was home they called me and asked me to return the dolly as it was out for repair. I told them I would not drive back to exchange the dolly and that they could bring the new one to me and take back the broken one. The sales man was not helpful or sincere about anything he was telling me.

Évaluation :

5

Make sure you're not charging for equipment that wasn't provided. Asked for a dolly & flat deck dolly, got neither. Then was charge $25 for a non returned dolly that was never there in the first place.

Évaluation :

3

We were supposed to have a pickup time, of 930am at the Marshall Road location and upon arrival were told that our pickup time was in fact at 130pm in Langley. We never received a phone call.or an email stating this change in pickup locations. I will not be using uhaul again.

Évaluation :

5

Great service great team 👍🏽👍🏽

Évaluation :

2

When you take a reservation it's important to keep the reservation. We ordered a 6x12 cargo trailer went out in the lot to look at it with a rep! Then come the day of pu it was a fight to keep our trailer as they told us the computer changed our reservation to a flat open trailer, which makes no sense! Totally upsetting and unprofessional!

Évaluation :

3

No light in storage unit

Évaluation :

1

One of the worst place… Rude Racism Unkind Good at lying Overpriced

Évaluation :

4

The main corridors were clean and tidy. There were mouse droppings in my storage unit but I did not see any damage to my belongings.

Évaluation :

4

It was secure but no light

Évaluation :

1

There was absolutely no snow removal the staff were beyond rude. And I had left a couple items in my locker that were covered in rat faeces and urine. Absolutely terrible experience and I will tell everyone I know locally to never go here.

Évaluation :

5

It serves the purpose and price is good.

Évaluation :

3

Expectations were met

Évaluation :

5

I have been dealing with this particular location for over 15 years. Between truck rentals, storage to trailer rentals and every experience has been great. Clear, polite and helpful. I have never been treated poorly or disrespectful. Very helpful and friendly staff in all my years.

Évaluation :

1

Terrible experience, rude staff, very unprofessional way of working and handling customers.

Évaluation :

5

The staff at the location that I got my storage locker from were very helpful and very polite, even before I made my reservation and had inquires about the whole thing. They made the process of doing this for them first time very easy and stress free. Thank you !

Évaluation :

4

Did not store anything. Will do so in the near future.

Évaluation :

2

I called the office to discuss my grievances several times and was put on hold but have gotten multiple requests to respond to the service. Due to my medical condition I was not able to move my belongings. A friend drop the key off at the office for my mover to access my locker. When the mover got to the office they couldn't find the key but happily let him cut the lock.They even supplied the tool I would've been happy to give my permission If they had called me, after all how did they know who he was. To add insult to injury they charged me a $50 lock removal fee

Évaluation :

5

I love uhaul is the best

Évaluation :

5

I have used this location's services before and the service was always excellent, that's why I came back as the need has arisen again.

Évaluation :

4

No access to light in 5×8 storage unit, although not necessary

Évaluation :

5

Excellent services for this time even though I made a mistake of reporting the truck return and I thank for it. Thanks again.

Évaluation :

5

Staff were super friendly and very helpful - Will definitely be keeping my business with U-Haul

Évaluation :

5

Thanks for helping me to use Self-Storage. Especially thanks to the lady who helped and let me get a first month free storage. I hate to mention this, but there are some of unprofessional staff members here and there. Other than that, everything was great. Once again, thanks to all U-Haul.

Évaluation :

5

We moved from New York to Vancouver with a U-Haul and it was amazing!

Évaluation :

4

Location should really watch the online booking/reservations, as my May-18 reservation for a 10'x10' was not registered by office staff, though was in the system. However, Tanveer fixed that issued promptly and with great customer service. Merci.

Évaluation :

4

Great customer service friendly and helpful staff

Évaluation :

5

Thank you 😊 for having the space to store stuff.

Évaluation :

4

Merci

Évaluation :

2

Would only recommend the UHAUL company for its fair prices, but you get what you pay for. Have experience lots of discrepancies, ambiguity and attitude in the customer service over the past 3 years.

Évaluation :

3

I emptied my my storage unit C224 on December 27 and advised the office in person, before departing, that it was empty and no longer required. The front desk person acknowledged my comments and said they would send a employee to check it. Subsequently I wrote an email advising the manager, Tina Pender that the storage was no longer required. Yesterday I got a call from U-Haul advising that my rent was 3 days late. That is poor service.

Évaluation :

4

My only suggestion would be to implement a company rate to promote repeat or long term usage of the storage facilities. As a Senior Move Management company, I rent lockers on a regular basis for my clients. If we were given a reduced rate I would be more inclined to rent one or two long term for my clients usage.

Évaluation :

5

The lady who assisted us was so kind and friendly. Shes in the middle age

Évaluation :

3

When I was at the front counter inquiring about my unit, the staff member was not very helpful. I asked where was the unit located and got the answer "I think building 1". When I finally found the unit there was a lock already on the door. I went back to the office and asked about it to the same employee he just looked at me. I said it looks like one of u-hauls locks maybe. He then said well yes I put it there. I had to then ask how do we get it removed, he said well I guess I could go out there in a bit. I left the office and saw he left by another door and was ahead of me. The unit was clean but to have a light bulb in there would be nice. :(

Évaluation :

5

Very friendly sales representative & very helpful & knowledgeable about the storage & truck rentals which is very convenient for people that needs storage & truck @ the same time, proudly recommended to anyone looking for both service that they offer

Évaluation :

5

The storage unit was not lit at all and did actually make it a bit frustrating but wasn't a massive issue. Everything else went as smooth as I could hope for and the staff at the facility were incredible!

Évaluation :

1

Tina the general manager was very rude and unhelpful. I had rented 30 foot Rv spot for my trailer with the idea of fitting a second trailer there at some point 17 months later i realized upon buying a second trailer that my actual spot was 17 feet when i brought this to the managers attention she did not seem to take action after two weeks i spoke with her again only to be told that she can evict me at anytime and that if i am unsatisfied i should take my business elsewhere which i did the new manager was very helpful and i was refunded the difference that i over paid for the last 17 months i should also point out the front desk staff are kind and helpful the only bad apple there was tina but thankful now she is gone no future clients have to deal with her bad attitude.

Évaluation :

1

This was an awful experience from start to finish.

Évaluation :

1

With a reservation, upon arrival didnt have the right size. Gentleman was sleeping and now im sending in pictures of truck. It was spotless

Évaluation :

5

Just stop renting to junkies.

Évaluation :

4

Sometimes wanted to do a storage run after 7pm but access hours were not permitting. That's my only complaint. Everything else was awesome

Évaluation :

4

Prices a little high for storage. Billing system not a 100 %.

Évaluation :

5

It's been a great relief to be able to know our things were kept safe.

Évaluation :

5

Awesome staff and facilities

Évaluation :

5

Hi Tina Pender Wanted to let you know that all your staff was great at the Langley Uhaul. They were really helpful when I closed my storage unit. Yours truly, Barbara Mollison

Évaluation :

4

Over all happy. Thanks

Évaluation :

5

the front dest person took all our needs into consideration and gave us the best deals.

Évaluation :

1

I ordered a locker and upon inspection found a dead mouse and numerous droppings within the unit. I asked to have it cleaned and would return in a couple of days to move in. When I returned I was unable to access the main gate and had to return the next day to talk with office staff. I then learned that the locker i had paid for got rented to someone else.

Évaluation :

5

Tina and her staff are absolutely amazing! Great job guys!

Évaluation :

1

Early yesterday morning before I was fully awake someone phoned, identified themself as staff and explained to me that the storage unit was no longer going to be available o n may 1st when it had been booked for. That there were 2 units available right now and I could only have it if I took it RIGHT NOW. I explained that I needed it for 1 month from May 1st as we had rented a 15ft truck with 2 bedrooms of furniture and were moving from the States to Canada.. We needed it for 1 mth while we were quarantined for 2 weeks on arrival, as per the new Covid Health laws. The staff insisted we had to book the truck from yesterday and if we we late moving our furniture out after May 13th that they would give us a couple of days grace. This is a HORRIBLE situation and we don't know what to do about it. We need storage from May 1st to May31st!!!

Évaluation :

1

I was quite surprised that I had to book the storage a week earlier otherwise I couldn't have it So I am having to pay an extra week That is NOT how a good and honest company does business. If I could I would go elsewhere.

Évaluation :

2

I moved in no problem in an hr. Came back a few days later and I didn't realize what time it was and phone was in car outside and my girlfriend and I were just organizing our storage locker and we lost track of time. It was around 11pm(10pm is closing time)when we finished and I didn't think anything of it. So we locked it up and closed the door. Got in my car to drive out and tried my code numerous times and it wouldn't work then we called uhaul phone number provided on google maps and it took an hr to get the gate opened. Finally the staff got it opened and we went home to bed. Next time we went was a few days later and my code didn't work and it was locked I got punished with a only during store hrs access. That sucked for us cause we both work long hrs and have kids. I tried to talk to manager and she was rude, short and unprofessional with very poor customer service and she wouldn't bug on the rules. A few more days go by and there was another lock on my locker provided by the manager for apparently smoking and leaving garbage. I called she was rude, short and unprofessional. But also kicked me out with 48hrs notice. Before the end of the month. So now we have to find another place to store stuff for 7 days till we move not very helpful to our already busy schedule. It has really put us in a bind financially and a waste of our time. 1 mistake and 1 cigarette but in the hallway near the door to exit the building and we get evicted. In my opinion this was all due to horrible customer service and a grumpy manager.

Évaluation :

5

Super uhaul like a family to me

Évaluation :

5

Exceptional service!

Évaluation :

5

Staff always friendly and the forklift driver was very helpful when assisting us loading or unloading our locker,

Évaluation :

5

Very professional and friendly service

Évaluation :

4

Fast and good service from staff

Évaluation :

5

Excellent facility with a helpfull staff

Évaluation :

4

the light bulb was burnt out for the duration of my storage.

Évaluation :

4

Great customer service at this location Units are clean and dry

Évaluation :

4

It would have been beneficial to have a light within the unit itself to maximize usage during all hours offered. Liked the secure entry. Staff was extremely helpful as there was mix up with online res

Évaluation :

4

Great resource for moving, packing materials.

Évaluation :

5

Wonderful :)

Évaluation :

5

The storage units that I rented had mice and /or rat feces, some of the my fellow customers said they saw rats, I never did actually see either but there was a lot of feces.

Évaluation :

4

Only complaint was the light above my locker was out and not fixed during my time renting.Also I think the roof might be leaking as there was water on the floor inside the building.

Évaluation :

4

I was very pleased with the service that I received from the staff at the U-Haul Storage Facility.

Évaluation :

5

Excellent service

Évaluation :

5

Transferred from 2 units 5 x 10 to a 10 x 10 unit. Alissa was very friendly and helpful in arranging this transfer. I have been a customer for many years and would recommend your business

Évaluation :

5

...

Évaluation :

4

no comment

Évaluation :

5

Friendly service, detailed information, Clean and efficient Thank you!

Évaluation :

3

Being charged a late fee after 3 days is unacceptable. A week yes, not 3 days. The staff in the facility were not friendly. The manager was not accommodating.

Évaluation :

5

Amazingly nice service personnel and very helpful.

Évaluation :

5

Always a pleasure to deal with these people at uhaul they make your visit 10 out of 10

Évaluation :

5

THANK YOU VERY MUCH FOR THE STORAGE OF MY TRUCK CAMPER,I WOULD USE YOUR FACILITY IF IN NEED IN THE FUTURE.

Évaluation :

3

When we went to take our items out of storage. They were covered in mice droppings. When we told the staff they informed us that there was a unit next to us with food. Please call me 7789970070

Évaluation :

3

Better control of mice. Once we moved out there was TONS of mice poop and a dead mouse under our things. We had to throw out alot of our belongings.

Évaluation :

5

We rented two units for just over a year and had great service getting set up and always felt our belongings were safe and secure

Évaluation :

4

easy

Évaluation :

3

increase in fees okay but just because they paint the outside buildings doesn't mean we have to pay for it.

Évaluation :

4

We used the storage locker for over a year Very convenient.

Évaluation :

5

Extremely helpful and informative Would definitely recommend this location

Évaluation :

2

This Uhaul was a mixed bag. The staff were wonderful, access was great. Security was good. My unit had no light in it. After three months of storage I discover a lot of fresh mouse scat everywhere!

Évaluation :