Customer Reviews for U-Haul Moving & Storage of Langley

6 415 évaluations

19316 56th Ave   Langley, BC V3S6K4

(604) 530-4455

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 530-4455

19316 56th Ave
Langley, BC V3S6K4

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent service. I would definitely rent from them again.

MARLO M. 
Évaluation :
3

The staff were very efficient. The gentleman who did the actual equipment hook up was wonderful. Polite. knowledgeable and friendly.

Doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adeeb A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
3

Staff are friendly and helpful and there are plenty of moving supplies available for purchase; however the layout of the office/store is awkward and a little confusing and could use some revamping.

Patricia F. 
Évaluation :
3

The truck was so dusty inside

MUCHAZONDIDA K. 
Évaluation :
3

I have used this location many times and the pair that was there for years ran a clean efficient location. The employees there now seem very disinterested in anything. Sat for 30 minutes as no one arrived to hook me up, no one in the office seemed to care. When I returned the unit 1 hour late, was going to charge me twice the rate until I reminded him that I waited for 30 minutes because no one was here to hook me up. Service at this location has gone from 10 to 2.

Nils O. 
Évaluation :
2

Have your staff follow through on what they say.

antony C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

The lady who checked us in (and I must apologize we didn't catch her name) at the desk and ensured hook up of our equipment (trailer) was very pleasant, extremely helpful and really shined in terms of customer service, thank you. It was a good experience.

Kim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jing W. 
Évaluation :
2

Better customer service Clean vehicles. Windshield is filthy inside. Exterior dirty and really not what i would expect from a professional company Better communication regarding issues surrounding the facility itself Telling me that i could not have a truck from the location of my choice, i went in and booked days before, is unacceptable. Offering me a truck that was at least a 50 km round trip further 3 hours before i collect my vehicle is unacceptable. Facility lacked the professional touch.

ken R. 
Évaluation :
5

Only one issue with the trailer wiring but they fixed it enough for my trip very quick.

Wesley M. 
Évaluation :
2

Very very unorganized

Megan T. 
Évaluation :
2

The agent was great all the employees were very helpful and hard-working. The issue I had was with the Phone staff and the fact that my pick up location changed three times in a 36 hour period

James D. 
Évaluation :
3

Service was too slow, I was greeted quickly but then it took a very long time before they gave me a trailer. Then I was sent outside and told there is a person out there who will help hook up and do final checkout. I waited and waited... finally I had to re-enter the office and interrupt the agent who served me, he was serving another customer. Told him no one is outsude, he said he would come out in a minute. Why would the agent stsrt serving other customers when he wasn't finished with my order. I've experienced thus kind of slow unprofessional service here before...

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

varinder S. 
Évaluation :
5

The staff are great and very helpful.

JLL M.  |  Premières impressions 
Évaluation :
5

Perfect 👍🏽

MUIZ A. 
Évaluation :
3

My storage unit was infested with mice droppings. Urine Damage from the mice made me have to toss alot of items..including a desk Very upsetting 

HENRIK C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE S. 
Évaluation :
2

U haul can have better service from staff to renters. It felt like none of the people wanted to service me when I came. Their attitude was what do U want with action like just sitting their not asking what I'm here for, smiling, explaining the rentals situation. Too the guy that was there in charge of checking cars. The girls were better but didn't directly contact me The only highlight was a girl when I came in like 1pm she has brown hair that was tied, big mouth and she had way better service then the dude in the morning. She told us exactly what we asked and explain to us clearly ups to her. Promote her Thanks

amy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarvpreet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sal A.  |  Expérience générale 
Évaluation :
4

New staff has drastically improved the customer service in the last month! The people there now actually do their jobs and help you check in and out.

Paul M. 
Évaluation :
5

Very nice place. Counter staff friendly and always smiling. Sandeep the Manager is a great guy always willing to listen to customer concerns. Easy to find central location.

Fred K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE H. 
Évaluation :
2

Was initially told I couldn't book for more than 12 hours, and had to do 2 separate rentals and drop the truck off both times. Made the bookings over the phone, and a week before the move called back to find out that they did to 2-day rentals, but couldn't reserve the truck I already had reserved because it was overbooked, even though I already had it reserved both days from 9am-9pm. After my move, I dropped off the truck 10 hours early and the bar was just barely below what it was given to me at, at I was instructed to put $10 more into the vehicle to avoid a $60 charge, for what was a needle-width difference. Will avoid in the future.

Dave W. 
Évaluation :
3

I generally have a good experience with u-haul but time it was sub par. I made a reservation at this location online because the trailer I needed was available and they are open until 7pm. I was called from ANOTHER location, they told me that I had to come earlier as they close at 5. My reservation was arbitrarily change to another location. I logged back in to my account to verify that I hadn't made a mistake and rented from another location accidentally. This was not the case. The reservation I made was correct. I had many plans in place all revolving around the rental of this trailer. I was told that there was no trailer available a the location of my choice now even though I was able to make an additional reservation for the same trailer at this location. I was still told that there was no trailer available. I asked the employee to physically check which he did and I was thankful for his help. Magically there was a trailer available and I was able to rent it from where and when I needed it. Organization was not good at all.

Nik B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Truck was exactly what we needed. Driving it was good, and letting me come back to retrieve the dolly and hand truck we had paid for and forgotten to take with the truck. Place was clean, people helpful and polite. I would recommend this u haul location.

Lynnette M. 
Évaluation :
3

Not very attentive, forgot items included in rental. And only one size of enclosed one-way rental unit available.

Gregory H. 
Évaluation :
1

I was upset because I was told a certain size for storage room and they gave me a way smaller one because they said it was all they had and I was also upset because I was told 190 for the U-Haul rental but it turned out to be 250

Zoe A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob K. 
Évaluation :
2

Uhaul Customer Service. Reserved trucks and storage units were not available just because of delay by few hours. Not granted the promotions applicable for one way truck rental from USA to Canada

SATYANARAYANA V.  |  Expérience générale 
Évaluation :
3

This is not where I made my appointment. My appointment was changed 30 before my pick up. Was told I would receive a$50 Credit which did not appear on my Invoice. Would expect better Service from Uhaul

OPINDER SINGH G. 
Évaluation :
1

Uhaul Customer Service. Reserved trucks and storage units were not available just because of delay by few hours. Not granted the promotions applicable for one way truck rental from USA to Canada

SATYANARAYANA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harsh K. 
Évaluation :
5

Allow customers to pick up vehicle at one location and return at another, as not rental are round trip.

John C. 
Évaluation :
5

Great service and staff was very professional

micheal L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dedrie O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Leo T. 
Évaluation :
4

The vehicle was showing that the engine oil needed to be changed soon as soon as the key was put in the ignition. More clarity on what type of gas is needed (regular, premium, diesel?)

Gregory W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAGDEV S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lou S. 
Évaluation :
4

Happier staff would be great.

Scott G. 
Évaluation :
2

The U-Haul representative contacted me at 6PM the night before my move date to tell me that my pick up truck reservation could be met. Giving me very little time to make other arrangements for another truck rental. I had to take a cargo van instead because I had no time to make other arrangements as U-Haul called me so late the day before my move. The impact is that I could go into the under ground parking in either location (Moving out and moving in Condo) so I had to use the main entrances at both locations making much extra work on my behalf. I will not recommend this location to anyone as the guy who called me the night before my move had ZERO empathy to the situation U-Haul put me into and did not even try to accommodate me and basically said cargo van was my only option or cancel which was not an option. They never offered me anything for the situation they put me through. I paid full price for my rental..........never even offered me the dolly for free. Anything offered would have shown me they cared about my business. Never again at this location and I will never refer anyone!!

Tracy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juwan K. 
Évaluation :
1

ZERO star! Very unprofessional people. Never picked up the phone, never reply your message through U haul account. We give this dealership business and extended our reservation after sent a note to them . But they said sorry we dont know what happened, you have to return the car. We did return it and we gave our business to other dealership who is appreciate us and are not lazy.

John N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rianto H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Easy in, easy out, painless

Doug F. 
Évaluation :
1

The manager at this location is not suitable for his position.He needs some serious training and then monitoring at least. I have rented multiple tarailers for extended periods of time,year by year at this location.My trailers have been returned on time. but unfortunately at this time I could not return it on time as my family was unloading it and the next day it was locked up and I could not return it the trailer as it was locked up and the tenants in the basement suite were in front of it..Uhaul called me and I called them back to explain.The manager was put in the phone.He mentioned the upcoming reservation.So I communicated with him my situation with no avail.He then started threatening me.First He told my that I violated the contract by disconnecting the trailer.I have never been verbally told I could not disconnect my trailer.So I read the contract and did not see this mentioned. Then he said the customer was coming from The Fraser Valley and was promised a reservation and that he needed to go to the states with the trailer.So I had told him I booked a trailer the day before in Surrey and it was told it was not available.I had to go to Langley to pick it up.so I understand what they were experiencing through experience.He then unprofessionally threatened me that if I was not back in an hour I would be charged $200 dollars.And then he told me to comment to a time of delivering the trailer.I told him that as soon as I can get it back I Will bring it back and pay any fees.And I could not guarantee and commit a time as I do not think it was fair to mislead the customer to an undeliverable.time.He kept on pressing me in a time…So I told him”are you an idiot.Do you not understand that I have always delivered my trailers back on time but am unable to do so…He hung up.I called back…No answer.I have rented trailers to the point that I should probably purchase a trailer.After this conversation I was ready to pull out from rentals period,and considered canceling my 20'x20” storage which I have been rented for years.What really pissed me off was when I returned the trailer and personally witnessed a customer beside me who wanted to rent a trailer being told by the grumpy manager before even renting the trailer that if he returned it late that he would be charged $200 above the rental.I have rented all my trailers from this location but will never go back as long as this liability manager is around.He needs some serious training and monitoring if he wants to be a manager.I appreciate Uhaul and see this location going down hill from my view as a business owner myself.Please revive this location so I can go back to rent the selection of trailers available. Merci!

CAM K. 
Évaluation :
3

I booked for 24 hours. Confirmed it. Then day before picking up truck they decide to give me 19 hours. Was to return it next day at 1. Got possession at noon. Sooooooo stressed by your company. We had to change a lot around to make it work. They had us between a rock and a hard place. We needed a truck to move. I am not happy at all. Your company made me almost have a panic attack. Talk to your reservation people. I was crying a grown ass woman and this is what u did to me

kris P. 
Évaluation :
4

The front end staff need to slow down when they are speaking. I could barely understand them. Otherwise everyone was helpful.

ELLEN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judi B. 
Évaluation :
1

Lazy front line workers. Unhelpful and giving attitude

Edwin E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig F. 
Évaluation :
5

Great location! Super friendly and helpful.

adrian P. 
Évaluation :
3

You charged me for TWO dollys - I only had ONE ! Please credit me $7 on my credit card. Thx, Ted

Ted B. 
Évaluation :
5

I rent equipment from this location regularly. It is always in good repair and ready to go and the staff is friendly and helpful. Je la recommande fortement.

Eric E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon S. 
Évaluation :
5

Maybe have some signs for customers to park before going to hook up the trailer for towing..

Gerard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fady M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rene V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judi B. 
Évaluation :
4

The service was great staff was very personable.The truck it self was very dirty on the outside ,windows needed cleaning. But everything else was great.

Allan B. 
Évaluation :
4

when I was to leave the u-haul location I noticed the fuel was below 1/4 tank. Had them switch vehicles however the second one was also about 1/4 tank. When I returned it the lot person inquired about this to which I commented this was how it was when I rented the vehicle so this is where I refilled it to.

Gary N. 
Évaluation :
1

The guy I dealt with was so poor at communicating and quality of customer service. Not very helpful, colouring on a sticky note while helping me, not really paying attention. Just over all poor experience and I rent with the uhaul on 96th once a week and I'm thrilled to keep my business with them, they care and give me the time of day

chelsea R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
1

Reservation for langley was told to pick up in coquitlam and poor customer service

Kevin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

all good: staff, service and cars

Oleg O. 
Évaluation :
5

not much, but you should know that the employees at this location are really caring and helpful.

Kevin G. 
Évaluation :
1

Upon getting vehicle no staff to help me locate it, it was filthy dirty including windows. No staff did a walk around. When I returned Emanuel looked in back of truck and rudely said this is unacceptable. I took pictures and showed to gentleman inside and he said it looked great. To get a final receipt it took 45 min. Computer glitch they said. Uhaul was charging me 2xs the amount on contract. Terrible experience after driving all day and have this experience. Langley office BC.

KEITH P. 
Évaluation :
4

Truck was clean and easy to access. It pulled to the right ever so slightly and the brakes were a bit squidgy, but overall not bad for a heavily-used rental truck. The associate that handled the return was friendly and helpful.

NATHAN W. 
Évaluation :
1

Terrible experience.

Cindy B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KIm P. 
Évaluation :
5

Awesome service

robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

davinder S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob K.  |  Online Move In 
Évaluation :
1

Confirmed reservation for Chilliwack pick up. The night before at UHAUL closing I get a text advising my pickup was now in Langley which I had already been dropped off and paid for hotel in Chilliwack. Now it cost me an extra 4 hours of my time and an additional $500 to get to Langley and switch hotels as I wasn't going to backtrack first thing in AM as I was scheduled to move that morning out of Chilliwack. I pick up the truck in Langley and was told to load the extra equipment myself .The staff was anything but helpful or friendly. I did a walk around and everything appeared ok for a beat up old moving truck and to make sure I wasn't scammed in paying for old damage. My trip was approx 760km and that vehicle drove like you were on washboards with no balanced tires . no A/C in the thing and it was 34 Celcius out. I doubt the vehicle was even road worthy but we made it. I will never rent a UHAUL ever again out of the Lower Mainland , nor will I recommend it to anyone.

Curtis K. 
Évaluation :
2

Have the equipment ready at the time and location that you confirmed with me the day before.

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evan C. 
Évaluation :
1

Staff were great, but the reservation system was horrible. I reserved a truck and did the pre arrival check in online. When I arrived the truck I reserved was not there and instead I was only able to rent a van. If this was the case, what is the point of the online reservation and the promise of having my reservation ready?

Yuan C. 
Évaluation :
1

I was told I had 1/2 a tank of gas, instead when I got into the truck and did the inspection it had less than 3/8ths and I effectively got scammed out of 30 dollars of gas in the truck. Next time I either will not use this Uhaul location or I will instead make one of their reps come out with me while we do the inspection before paperwork is done. Poor work.

Liam M. 
Évaluation :
1

The staff are slow, lazy and unmotivated. Confusion abound inside and outside the store.

Owen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanli Z. 
Évaluation :
4

The U-haul reservation system failed. I got a text message to a booking far from my house. Drove there on a Sat morning to find a small auto shop with no truck. Called after that and eventually got a truck in 20km from my house. Service from this supplier was great! Not sure why I had to drive 20km when there are four (4) U haul rental places in the town I live (0km).

Glen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M.  |  Premières impressions 
Évaluation :
5

Bien

Harjit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Thank you so much for keeping my belongings secure,and dry.

christa d.  |  Expérience générale 
Évaluation :
1

Sadly it's the worst customer service I've ever seen! The staff does not want to help, they are not happy and they are helpless. The staff and lot boy are very sad to work there and I'm never going to this location nor am I recommending this place ever! First and last I asked to speak to manager, and they said no one was around! The staff said they give all rentals at 1/4 tank… okay if that's the rule, I'm never going I rented a 26' truck and a truck this size should be FULL!! I don't want to go the fill up twice at this size We struggled to find a truck with more gas but I still got one less than 1/4 full and I wasted my energy and rental time of 1 hour I rented for 1230 and was out by 130 sadly Worst service I've ever seen in any business

Nazmeet Singh P. 
Évaluation :
2

My bad experience was with the staff and their customer service. The minute you call you're put on hold and forgot about for 20-30 minutes and either hung up on or a staff member just saying um ok and not dealing with the issue. The manager is the same way with no compassion or anything. It took over a week and me getting mad to deal with my issue. I had to go to head office for the langley staff to even do anything. No one wanted to hear about my issue and kept putting me on hold or hanging up on me. Just seems like no over there cares and just shrugs it off, even the manager.

lindsey c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tonja H. 
Évaluation :
1

Could use with a better system to ensure equipment is available All in all I got my trailer just took 1 hour of driving and 1 hour of sitting in 2 locations to get it done

Justin L. 
Évaluation :
5

Awesome services

sal A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CTK Bio Canada W. 
Évaluation :
2

Staff was not friendly, they had the attitude that they were better than the customer. Also once the contract was done, they told me to go out to the lot and take the lock off the back of the truck and get the key from inside the box. I got lucky finding the correct truck as they didn't even tell me how to identify what truck I was looking for. Then the name that the combination lock was incorrect or just didn't work. So back inside which when I told them the combination was not correct they told me to wait until they were finished doing what they were doing, just to finally come out to see that the combination did not work after they tried for five minutes. Then they when to give me a new truck witch then took another 20 minutes to change the paperwork. All in all it took over an hour just to pickup a pre-booked rental. Very poor service.

Norma B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul B. 
Évaluation :
1

I felt that I was misled on the prices through advertisement and I didn't feel that the staff there was very helpful at all ... I would honestly not refer your company to anybody that I know .

Danielle G. 
Évaluation :
4

I was annoyed by the pressure of being contacted when we were in arrears but in hindsight it was good to know the status of the unit.

Jo M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIM C.  |  Expérience générale 
Évaluation :
3

No light in storage unit

Melisa V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russell H.  |  Premières impressions 
Évaluation :
1

One of the worst place… Rude Racism Unkind Good at lying Overpriced

Kyeong K.  |  Premières impressions 
Évaluation :
4

The main corridors were clean and tidy. There were mouse droppings in my storage unit but I did not see any damage to my belongings.

VICKI D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DODD R.  |  Premières impressions 
Évaluation :
4

It was secure but no light

LINDA D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CASSIAR C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hong S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hong S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DELBERT B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marina R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE D.  |  Expérience générale 
Évaluation :
1

There was absolutely no snow removal the staff were beyond rude. And I had left a couple items in my locker that were covered in rat faeces and urine. Absolutely terrible experience and I will tell everyone I know locally to never go here.

Monica L.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Glen C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLE D.  |  Premières impressions 
Évaluation :
5

It serves the purpose and price is good.

Sushil A.  |  Premières impressions 
Évaluation :
3

Expectations were met

bruce f.  |  Expérience générale 
Évaluation :
5

I have been dealing with this particular location for over 15 years. Between truck rentals, storage to trailer rentals and every experience has been great. Clear, polite and helpful. I have never been treated poorly or disrespectful. Very helpful and friendly staff in all my years.

ELLEN G.  |  Premières impressions 
Évaluation :
1

Terrible experience, rude staff, very unprofessional way of working and handling customers.

HEMISHA S.  |  Expérience générale 
Évaluation :
5

The staff at the location that I got my storage locker from were very helpful and very polite, even before I made my reservation and had inquires about the whole thing. They made the process of doing this for them first time very easy and stress free. Thank you !

Alycia M.  |  Premières impressions 
Évaluation :
4

Did not store anything. Will do so in the near future.

Wazi K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patty t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelly R.  |  Premières impressions 
Évaluation :
2

I called the office to discuss my grievances several times and was put on hold but have gotten multiple requests to respond to the service. Due to my medical condition I was not able to move my belongings. A friend drop the key off at the office for my mover to access my locker. When the mover got to the office they couldn't find the key but happily let him cut the lock.They even supplied the tool I would've been happy to give my permission If they had called me, after all how did they know who he was. To add insult to injury they charged me a $50 lock removal fee

TERRY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A.  |  Expérience générale 
Évaluation :
5

I love uhaul is the best

Acco K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M.  |  Premières impressions 
Évaluation :
5

I have used this location's services before and the service was always excellent, that's why I came back as the need has arisen again.

Jacqueline B.  |  Premières impressions 
Évaluation :
4

No access to light in 5×8 storage unit, although not necessary

LEROY J.  |  Expérience générale 
Évaluation :
5

Excellent services for this time even though I made a mistake of reporting the truck return and I thank for it. Thanks again.

SOUNG OK K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederic F.  |  Expérience générale 
Évaluation :
5

Staff were super friendly and very helpful - Will definitely be keeping my business with U-Haul

RICHARD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G.  |  Expérience générale 
Évaluation :
5

Thanks for helping me to use Self-Storage. Especially thanks to the lady who helped and let me get a first month free storage. I hate to mention this, but there are some of unprofessional staff members here and there. Other than that, everything was great. Once again, thanks to all U-Haul.

SOUNG OK K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederic F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pam A.  |  Expérience générale 
Évaluation :
5

We moved from New York to Vancouver with a U-Haul and it was amazing!

Sneha M.  |  Premières impressions 
Évaluation :
4

Location should really watch the online booking/reservations, as my May-18 reservation for a 10'x10' was not registered by office staff, though was in the system. However, Tanveer fixed that issued promptly and with great customer service. Merci.

Tylor P.  |  Premières impressions 
Évaluation :
4

Great customer service friendly and helpful staff

Fateema H.  |  Expérience générale 
Évaluation :
5

Thank you 😊 for having the space to store stuff.

Ranjit H.  |  Expérience générale 
Évaluation :
4

Merci

michael e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taryn G.  |  Expérience générale 
Évaluation :
2

Would only recommend the UHAUL company for its fair prices, but you get what you pay for. Have experience lots of discrepancies, ambiguity and attitude in the customer service over the past 3 years.

Schacter T.  |  Expérience générale 
Évaluation :
3

I emptied my my storage unit C224 on December 27 and advised the office in person, before departing, that it was empty and no longer required. The front desk person acknowledged my comments and said they would send a employee to check it. Subsequently I wrote an email advising the manager, Tina Pender that the storage was no longer required. Yesterday I got a call from U-Haul advising that my rent was 3 days late. That is poor service.

richard m.  |  Expérience générale 
Évaluation :
4

My only suggestion would be to implement a company rate to promote repeat or long term usage of the storage facilities. As a Senior Move Management company, I rent lockers on a regular basis for my clients. If we were given a reduced rate I would be more inclined to rent one or two long term for my clients usage.

Next Chapter S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corinna C.  |  Expérience générale 
Évaluation :
5

The lady who assisted us was so kind and friendly. Shes in the middle age

jocelyn b.  |  Expérience générale 
Évaluation :
3

When I was at the front counter inquiring about my unit, the staff member was not very helpful. I asked where was the unit located and got the answer "I think building 1". When I finally found the unit there was a lock already on the door. I went back to the office and asked about it to the same employee he just looked at me. I said it looks like one of u-hauls locks maybe. He then said well yes I put it there. I had to then ask how do we get it removed, he said well I guess I could go out there in a bit. I left the office and saw he left by another door and was ahead of me. The unit was clean but to have a light bulb in there would be nice. :(

BELINDA B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ken h.  |  Expérience générale 
Évaluation :
5

Very friendly sales representative & very helpful & knowledgeable about the storage & truck rentals which is very convenient for people that needs storage & truck @ the same time, proudly recommended to anyone looking for both service that they offer

Marlene J.  |  Premières impressions 
Évaluation :
5

The storage unit was not lit at all and did actually make it a bit frustrating but wasn't a massive issue. Everything else went as smooth as I could hope for and the staff at the facility were incredible!

Ashleigh B.  |  Expérience générale 
Évaluation :
1

Tina the general manager was very rude and unhelpful. I had rented 30 foot Rv spot for my trailer with the idea of fitting a second trailer there at some point 17 months later i realized upon buying a second trailer that my actual spot was 17 feet when i brought this to the managers attention she did not seem to take action after two weeks i spoke with her again only to be told that she can evict me at anytime and that if i am unsatisfied i should take my business elsewhere which i did the new manager was very helpful and i was refunded the difference that i over paid for the last 17 months i should also point out the front desk staff are kind and helpful the only bad apple there was tina but thankful now she is gone no future clients have to deal with her bad attitude.

Peter S.  |  Expérience générale 
Évaluation :
1

This was an awful experience from start to finish.

Mark P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad S.  |  Expérience générale 
Évaluation :
1

With a reservation, upon arrival didnt have the right size. Gentleman was sleeping and now im sending in pictures of truck. It was spotless

Lynn E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles Anne B.  |  Premières impressions 
Évaluation :
5

Just stop renting to junkies.

Scott D.  |  Expérience générale 
Évaluation :
4

Sometimes wanted to do a storage run after 7pm but access hours were not permitting. That's my only complaint. Everything else was awesome

stefania h.  |  Expérience générale 
Évaluation :
4

Prices a little high for storage. Billing system not a 100 %.

Lee F.  |  Expérience générale 
Évaluation :
5

It's been a great relief to be able to know our things were kept safe.

Anthony D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany T.  |  Expérience générale 
Évaluation :
5

Awesome staff and facilities

John H.  |  Premières impressions 
Évaluation :
5

Hi Tina Pender Wanted to let you know that all your staff was great at the Langley Uhaul. They were really helpful when I closed my storage unit. Yours truly, Barbara Mollison

Barbara M.  |  Expérience générale 
Évaluation :
4

Over all happy. Thanks

Linda B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil S.  |  Expérience générale 
Évaluation :
5

the front dest person took all our needs into consideration and gave us the best deals.

Jim M.  |  Premières impressions 
Évaluation :
1

I ordered a locker and upon inspection found a dead mouse and numerous droppings within the unit. I asked to have it cleaned and would return in a couple of days to move in. When I returned I was unable to access the main gate and had to return the next day to talk with office staff. I then learned that the locker i had paid for got rented to someone else.

Marke B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher B.  |  Expérience générale 
Évaluation :
5

Tina and her staff are absolutely amazing! Great job guys!

Quintina W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonia A.  |  Online Move In 
Évaluation :
1

Early yesterday morning before I was fully awake someone phoned, identified themself as staff and explained to me that the storage unit was no longer going to be available o n may 1st when it had been booked for. That there were 2 units available right now and I could only have it if I took it RIGHT NOW. I explained that I needed it for 1 month from May 1st as we had rented a 15ft truck with 2 bedrooms of furniture and were moving from the States to Canada.. We needed it for 1 mth while we were quarantined for 2 weeks on arrival, as per the new Covid Health laws. The staff insisted we had to book the truck from yesterday and if we we late moving our furniture out after May 13th that they would give us a couple of days grace. This is a HORRIBLE situation and we don't know what to do about it. We need storage from May 1st to May31st!!!

Pamela P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hugh j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK F.  |  Expérience générale 
Évaluation :
1

I was quite surprised that I had to book the storage a week earlier otherwise I couldn't have it So I am having to pay an extra week That is NOT how a good and honest company does business. If I could I would go elsewhere.

Rob M.  |  Premières impressions 
Évaluation :
2

I moved in no problem in an hr. Came back a few days later and I didn't realize what time it was and phone was in car outside and my girlfriend and I were just organizing our storage locker and we lost track of time. It was around 11pm(10pm is closing time)when we finished and I didn't think anything of it. So we locked it up and closed the door. Got in my car to drive out and tried my code numerous times and it wouldn't work then we called uhaul phone number provided on google maps and it took an hr to get the gate opened. Finally the staff got it opened and we went home to bed. Next time we went was a few days later and my code didn't work and it was locked I got punished with a only during store hrs access. That sucked for us cause we both work long hrs and have kids. I tried to talk to manager and she was rude, short and unprofessional with very poor customer service and she wouldn't bug on the rules. A few more days go by and there was another lock on my locker provided by the manager for apparently smoking and leaving garbage. I called she was rude, short and unprofessional. But also kicked me out with 48hrs notice. Before the end of the month. So now we have to find another place to store stuff for 7 days till we move not very helpful to our already busy schedule. It has really put us in a bind financially and a waste of our time. 1 mistake and 1 cigarette but in the hallway near the door to exit the building and we get evicted. In my opinion this was all due to horrible customer service and a grumpy manager.

Patrick K.  |  Expérience générale 
Évaluation :
5

Super uhaul like a family to me

BO W.  |  Expérience générale 
Évaluation :
5

Exceptional service!

Elias S.  |  Expérience générale 
Évaluation :
5

Staff always friendly and the forklift driver was very helpful when assisting us loading or unloading our locker,

Richard D.  |  Expérience générale 
Évaluation :
5

Very professional and friendly service

Koos R.  |  Premières impressions 
Évaluation :
4

Fast and good service from staff

chris g.  |  Expérience générale 
Évaluation :
5

Excellent facility with a helpfull staff

DANIEL H.  |  Expérience générale 
Évaluation :
4

the light bulb was burnt out for the duration of my storage.

Pam A.  |  Expérience générale 
Évaluation :
4

Great customer service at this location Units are clean and dry

Laurel L.  |  Expérience générale 
Évaluation :
4

It would have been beneficial to have a light within the unit itself to maximize usage during all hours offered. Liked the secure entry. Staff was extremely helpful as there was mix up with online res

Marina G.  |  Expérience générale 
Évaluation :
4

Great resource for moving, packing materials.

NORMAN B.  |  Expérience générale 
Évaluation :
5

Wonderful :)

Robin W.  |  Expérience générale 
Évaluation :
5

The storage units that I rented had mice and /or rat feces, some of the my fellow customers said they saw rats, I never did actually see either but there was a lot of feces.

rodney h.  |  Expérience générale 
Évaluation :
4

Only complaint was the light above my locker was out and not fixed during my time renting.Also I think the roof might be leaking as there was water on the floor inside the building.

linda c.  |  Expérience générale 
Évaluation :
4

I was very pleased with the service that I received from the staff at the U-Haul Storage Facility.

charles s.  |  Expérience générale 
Évaluation :
5

Excellent service

Christopher I.  |  Premières impressions 
Évaluation :
5

Transferred from 2 units 5 x 10 to a 10 x 10 unit. Alissa was very friendly and helpful in arranging this transfer. I have been a customer for many years and would recommend your business

ROBERT & Beverly H.  |  Premières impressions 
Évaluation :
5

...

Leslie F.  |  Expérience générale 
Évaluation :
4

no comment

LES / CINDY K.  |  Expérience générale 
Évaluation :
5

Friendly service, detailed information, Clean and efficient Thank you!

trijntje willy z.  |  Premières impressions 
Évaluation :
3

Being charged a late fee after 3 days is unacceptable. A week yes, not 3 days. The staff in the facility were not friendly. The manager was not accommodating.

Ian T.  |  Expérience générale 
Évaluation :