Customer Reviews for U-Haul Moving & Storage of Largo

Évaluation :

5

Im please with my services, and greatful for their time.

Évaluation :

5

I had to remain flexible and you accommodated my needs thank you

Évaluation :

5

Great customer service…

Évaluation :

5

Quick and friendly service.

Évaluation :

5

staps on trailer kept coming loose one came off making it very uncomfortable drive havening to stop to check them and do i get credit for turning truck in 2 days early and why do they load your vehicle but wont help take it off other than this it was a good experience

Évaluation :

5

everything about this was great. the boxes arrived and were picked up right on schedule. the people we worked w/ at all points along the process - they were great and service focused. every driver terrific. highest marks.

Évaluation :

3

If you put a lock on a storage box give the customer a key

Évaluation :

5

Manager was friendly, knowledgeable and helpful! Will be back for future rentals

Évaluation :

5

This is my third experience using UHaul for selfl-moving. All three were great experiences and I have recommended your company and products to others. How to improve? --- just keep up the good work and fine service. Your reps are the greatest!

Évaluation :

5

Fast, professional, friendly, helpful. Definitely would recommend.

Évaluation :

5

Transparent

Évaluation :

3

It seems to be a common trend lately to not do a quick mop of trucks that are left dusty from people moving construction materials. Most of the time these trucks are for household items so when there's a film of dirt/dust layered on the floor, it's not a clean truck for moving.

Évaluation :

1

They charged me much more than agreed

Évaluation :

3

Better return service. After parking the van I was told it would be about 5 minutes. I went to the office and waited over 20 minutes. Finally I asked someone. He said “ oh yeah you're good “ I asked for a receipt and he said he emailed it. I never got it.

Évaluation :

1

The container didn't arrive on our site and after several phone calls no one knew the status. We were promised calls back which were never received. After much frustration and getting the run around, we finally spoke with Terry. He explained that it was at 66th St and that he would deliver it himself to our unit on Belcher. Thank God for Terry. From start to finish it was a bad experience. The box was delivered to the wrong place in MA and it took days before it was rectified.

Évaluation :

4

The drop off was easy and simple. The gentleman was friendly and made the experience enjoyable.

Évaluation :

5

Online drop off worked great

Évaluation :

5

Very nice and a good location

Évaluation :

5

The first location I went to didn't have what I needed on the lot but the gentleman there looked for another store that had it and made the reservation for me within 2 minutes. I went to the 2nd location and the young man that helped me was very professional and friendly. He had me in and out in about 5 minutes. I've rented from Uhaul quite a few times in my life but it's never been this seamless. Way better than most competitors. Will recommend over and over.

Évaluation :

5

Thank you. Recommendations will follow my experience!

Évaluation :

4

Everything went smoothly.

Évaluation :

4

Trailer inventory was very limited for such a large location. I would work on getting more.

Évaluation :

4

The truck was clean, but inside the cab smelled horrible (like days-old body odor)! It smelled the same way every time you got in over a 3 day period. Michael at the 66th Street/Ulmerton Road location was superb.

Évaluation :

4

Make sure trailer is secure to vehiicle hitch before saying all set! (Donald)

Évaluation :

5

I HATE THE AFTER HOURS ONLINE CHECK IN - i have rented uhauls for years and just dripped off the trailer and stuck paperwork in night box/ This crap where i am sitting for twenty minutes in a dark parking lot by my self trying to get your horrible website to work is BS AND THEN YOU HAVE THE AUDACITY QTO THREATEN ME ( your customer) THAT if I cant get your crappy website to check in my trailer.... you might charge me $ in the morning. Please have the ceo call me about this

Évaluation :

5

This location in Florida is great! I have used this location many times.

Évaluation :

5

This location in Largo Florida is great. I have used them several times!

Évaluation :

4

Rien

Évaluation :

5

Honor reservation time. Jennifer is great very helpful

Évaluation :

5

Great Service.

Évaluation :

3

Store empty and no one greets you or acknowledged your presence when you walk in

Évaluation :

5

Great employees they took care of the few issues on gas and mileage. The only issues was someone had smoked in it and it gave me a headache.

Évaluation :

3

The agent showed me a truck that I was renting and when I looked in the back there was a dolly, which I reserved. I also paid for 5 blankets at the rental site. When the agent brought my truck up front I did the walk around inspection and everything looked fine. I drove off and when I got to my destination I opened the back of the truck and there were no blankets nor the dolly. Obviously they gave me a different truck than the one I was shown. I called the agent and they said that I left before they could put the dolly and blankets in the truck.

Évaluation :

5

Make the furniture pads an optional addition. I didn't need any but was forced to fit 40 furniture pads in my box when I could have used the space for my own stuff.

Évaluation :

1

They told us to pull the trailer around back when we came to return it and that we didn't have to worry about any paperwork and that they would just return it on their “u-scanner” I returned the trailer before 6:30 on the day of rental and was still charged for 2 days!!! I'm outraged and their customer service was completely unacceptable!!! Total BS!!!

Évaluation :

5

The storage was wonderful

Évaluation :

5

I reserved a uhaul about 2 weeks before I needed it. Your web site informed me that this location was closed on Sundays. I could use a self check in procedure to pick up the cargo van. So I signed up for that. About 2 days before my pickup date I received a message that the original location would not have a van available and I would need to use this new location. So I planned to pick up the van at the new location. I proceeded to jump through hoops to comply with all the self pickup requirements. Too my surprise, when I arrived, this location was in fact open on Sunday's and I had wasted all that time complying with the self pickup mess. BETTER COMMUNICATION on your part would have made the experience less stressful.

Évaluation :

1

Systems were down staff was not trianed. Only 1 person could assist

Évaluation :

1

I was charged for 200 more miles than I used and am still waiting on a refund. At this point I believe you are rip-off artists. I will be moving out of uhaul storage because obviously your company can't be trusted.

Évaluation :

5

The only comment I would give is that perhaps asking how many moving blankets one needs, we had way too many and they take up a lot of room! Other than that perfect!

Évaluation :

2

The customer service experience is lacking. The employees make you feel like your a burden, they do not communicate closing times accurately and the parking lot is very difficult to navigate when multiple people are returning vehicles . I'm just happy because I was able to get my belongings from IL to FL not damaged. But I decided to store my belongings at Life Storage because their customer service was extremely better than UHaul.

Évaluation :

3

The only way in the climate controled area is on top of a hill the carts roll away from you n then u gotta hold the cart while you have to enter a code on 2 keypads n then rush before the door closes an u gotta repeat it again there's no loop around so if multiple people are loading or unloading I'm trapped in

Évaluation :

4

The U-Box didn't seem to be safe very flimsy locking system but it arrived unopened

Évaluation :

5

Been with U-Haul for 10 years I've never had any problems with them

Évaluation :

5

This location has employees well connected to the business and understand their duties. Quick paperwork, instructions, options, gas options. I had a Chevy pickup for a few hours. They fueled me up checked me out quickly so I could enjoy my weekend . U haul is a company that is important to those needing storage, transporting of their precious things mementos . It's not easy or non- expensive in my eyes … but their business really helps you achieve that goal.

Évaluation :

5

Nothing I'm aware of. The store is outstanding.

Évaluation :

1

They lied, they delivered my ubox late. They keep saying it was in a different local then it was. I had to cancel my movers three times. They had no idea what they were doing. Then they made a new reservation for I new Ubox I didn't even know about. Complete inconvenience. Rude. Questioned my integrity. It goes on. I am filing a compliant with the BBB and Federal trade commission.

Évaluation :

2

Contents damaged en route, and filed insurance claim, but it's like dealing with another party....uhaul, the movers and packers and the insurance. 3 separate entities. And I am left in the dark.

Évaluation :

5

Yes I would

Évaluation :

5

Please send a copy of the invoice after the equipment is returned.

Évaluation :

5

Made my move much easier after 10 hours of driving

Évaluation :

5

The staff was very friendly and helpful with everything that I needed, and the storage unit was easily accessible and clean the way that companies like that should be. I would recommend this storage unit company to everybody because the prices are good and easy to afford.

Évaluation :

2

Sucks

Évaluation :

5

The gentlemen at this particular Uhaul location have attended to my moving and storage needs above and beyond. From honoring my free month of storage after my move to making sure I was able to sign into my unit at 12am at night, they were there. With stand up customer service, well lit and air-conditioned units, on the spot truck availability, hands down Terry and crew are the gentlemen I'd go to see for my Uhaul services.

Évaluation :

4

The only reason I would not give it a full 5 stars is because your phone system is awful, you can't reach anyone. Instead I had to drive all the way to the store to get questions answered. I set up autopay 4 different times and your system kept kicking me off randomly. The uneasy feeling waiting to see if the money would actually come out was not pleasant.

Évaluation :

1

Do your homework on who you're asking to feel something like this out and what you have put them through before you send it

Évaluation :

3

Was moving cross country from Colorado and had reserved the AC first floor room because we were moving large furniture into it. I called multiple times to confirm that it was still available. When we arrived after all day of driving it turns out that the storage we had reserved, for months, was no longer available and that we would have to call around to random storages to find one that is (virtually impossible day of). Called around and there was nothing available. We called back and told them and then they found a storage unit was available on the second floor with AC. They did not tell me that the "second floor" was only accessible by a ladder on wheels. This made moving all of our furniture extremely difficult both in and out. Other than that, everything went great. The employees were very friendly and helpful, though you could tell they were understaffed.

Évaluation :

1

Never answers the phone, not really busy always so not sure why. Stuff got auctioned and they allowed the person who bought it to also take my important paperwork when the GM stated to me that it wasn't allowed. Still have yet to get my paperwork back. The ball was dropped and no one seems to care everything is just kind of brushed off.

Évaluation :

5

The best storage facilities that I have ever had! I would recommend U-Haul to my family and friends. Thank you for all your help.

Évaluation :

4

Very convenient and hours to access storage were great. One thing that I didn't like was the fact the rate changed every month. It started in the $60s and towards the end I was paying $80s. Also I finished my contract 3 days earlier but there wasn't any adjustments for that.

Évaluation :

3

My unit did not smell very good. The back part of the trailer leaked and there was a puddle on my photo boxes. Did not ruin my photos due to packing them in a plastic box.When I mentioned it to the check out person, he was not concerned. The unit was very secure but not well lit. This was my 3rd storage experience and my other 2 were very clean and dry.

Évaluation :

5

I still have a unit there actually a couple. The staff is amazing always. That's the only reason I chose this location. They do need more lighting on back units by the rocks but other than that great location

Évaluation :

5

Very helpful

Évaluation :

4

Easy

Évaluation :

3

It was nice having a unit there but had to move and go bigger for the price. Thank you for being of help..

Évaluation :

5

She was very easy to do business with. She explained the whole procedure and showed us all the steps in an understanding way. Merci.

Évaluation :

5

Gentleman at counter even help me with an entertainment center carrying it in as I was by myself,,,,,5 stars pleasant first experience

Évaluation :

5

Uhaul offered lot more storage for your money, then what I had previously experienced with another storage facility. The non air conditioning units was not dusty with bugs but very clean and air tight. I will definitely use uhaul storage again and refer all I know. Thanks for a great experience which is a rare find these days.

Évaluation :

2

They never answer phone or emails and my account was messed up from the beginning. I sent several emails and so did my son . I have never had such problems with a U-Haul in my life. My son went in to pay our bill in September and had to wait over 30 minutes in lobby and then he asked for a receipt and waited again for at least 15 minutes said he would email and close it out but it never happened.

Évaluation :

5

Elijah your employee is a huge asset to your company for the fact that he gives above and beyond help with your customer. I am in a very stressful situation and he was so pleasant and informing and very kind to me in this sensitive situation I'm in. He's an absolute gentleman in this crazy world we are in today.

Évaluation :

4

Contacting the store on 66th Street and Ulmerton is next to impossible.

Évaluation :

4

Sliding door access card doesn't work 1st all time takes 2-3 times to open. Lighting in space not working. Common area lighting turns off. Locker too far from sensor. Mentioned to staff said that area was an addition and that's the way it is. Safety concern too dark and tripping hazards

Évaluation :

3

The only issue I had was that I had to cancel the unit 3 times after receiving late fee notice and then a lein notice (on a empty unit).. uhual customer service finally resolved the issue for me.

Évaluation :

5

Only issue was we purchased a U-Haul disc lock as we were advised to, but that lock was incorrect for our unit which we didn't realize u til after hours.

Évaluation :

5

Safe and clean storage unit. Staff exceptional.

Évaluation :

5

I was pleased with the condition of the facility. It was in very good repair, it was very clean, and the climate control was very evident. I found it to suit my needs very well. The location is excellent!

Évaluation :

1

I literally felt that the customer service was poor got a lock on my storage unit for no reason mistake of one of the representatives that work there and she started to argue I made a video of her she should be in jail not trustworthy

Évaluation :

5

The team is friendly, knowledgeable and very accommodating. I had a very last minute need, and they met it perfectly! Thank you all!

Évaluation :

5

Quick service and very thorough.

Évaluation :

5

Super nice people. Thanks for helping me get the best size storage based on partial information and not just saying get a big one. Excellent job!

Évaluation :

5

David and the rest of the staff were great to work with. They all do an amazing job.

Évaluation :

5

Terry was a great help

Évaluation :

5

The staff was friendly courteous and extremely helpful

Évaluation :

4

Very helpful and friendly staff

Évaluation :

5

I can't thank the stuff enough for always being professional and Advising me in my storage and moving needs. You should always go with the U-Haul boxes and the U-Haul packing material ! just saying... I'll definitely use this facility if I need to store again...

Évaluation :

5

Everyone and everything was great about my experience was perfect! Courteous , friendly and very helpful staff!

Évaluation :

4

Excellent Service and though it's an additional $10/month for 24hr Access it's worth having. The only downsode, at least for the smaller units, is that there is no elevator (not many steps at least)

Évaluation :

4

Great customer service from all of the staff. I would recommend this location to all of my family and friends.

Évaluation :

5

Excellent interaction with the staff, highly recommended.

Évaluation :

5

Renee was the most pleasant and professional uhaul representative that I have ever dealt with. She was cheerful and accommodating and very knowledgeable. She was so helpful, she's a keeper 

Évaluation :

5

Excellent

Évaluation :

5

Joe was amazing I was given 4to6 weeks2live he helpedme my storageunit 4my kids&and I’m very thankful for Joe 5*****& Debt Free 4 my kids.Santa Joe the kids said.

Évaluation :

1

Waited 1 hour past the stores opening time for someone to show up and open the store. The unit we had rented was suppose to be large enough to hold the furniture from a 2 bedroom apartment. No way!

Évaluation :

5

Aucun

Évaluation :

5

Joe is awesome

Évaluation :

4

nice service

Évaluation :

2

There was rat droppings over everything and roaches were seen in the building. Staff was scarce when trying to check out for good.

Évaluation :

5

Joe was very helpful with everything I needed

Évaluation :

5

UBox was delivered and picked up promptly by Nikki.

Évaluation :

5

It was a pleasure to have done business at this facility. The products, services, and staff are awesome!

Évaluation :

2

I was happy when I placed my reservation, upon arrival though I discovered that the unit reserved for me was occupied by a former customer. This required me to take a unit upstairs instead of down st

Évaluation :

5

Very professional and great service

Évaluation :

5

I didn't use the facility but rather had a u-box delivered. The staff were very professional and client-facing. Would recommend to anyone as an alternative to other pod like products or trailer.

Évaluation :

5

Great experience and was so helpful with moving state to state.

Évaluation :

2

One was rude to hang up phone. I gave direct instructions to deliver & someone is waiting and they delayed for 3 days. The truck destroyed lawn with truck which wasn't needed. some staff knew nothing

Évaluation :

5

Nicole was so helpful. The whole process was very smooth.

Évaluation :

5

Very nice and informative staff

Évaluation :

4

At first, the young man that was helping me said he could not change the date that I wanted my Uboxes delivered. He eventually figured out how to do it. Nikki delivered them the next day.

Évaluation :

5

Excellent staff, well maintained, highly recommend this location. Left another well known storage facility / competitor due to poor management and from Day 1 with this Uhaul location I was impressed!

Évaluation :

5

Excellent customer service

Évaluation :

5

Excellent customer service

Évaluation :

5

Staff went above & beyond to help with coordinating pick up of the containers etc.

Évaluation :

1

Delivery of uboxes was never on time. Nearly delayed the sale of my home. Will never recommend

Évaluation :

5

The staff was always very helpful and kind. When I was moving out of my unit they even offered to assist me.

Évaluation :

5

The staff was polite, friendly, and professional!! They helped me to make my use of the facility easy and productive. I would highly recommend this U-Haul facility to any prospective customer.

Évaluation :

5

Very helpful and courteous staff headed up by the owner. Definitely recommend.

Évaluation :

4

The delivery drivers were awesome!!

Évaluation :

5

.

Évaluation :

5

.

Évaluation :

5

Everything was great. Thank you

Évaluation :

2

Need other options in the questionnaire. We did not use the facility but the POD. The POD was pickup from Co.without any notification. The delivery was very late. No one called to update. Never again

Évaluation :

2

took 75 phone calls to get our pod delivered, a week late and after sitting the location for nearly 4 days. Delivery was promised between 10-2 and finally showed up at nearly 6pm. My wife was angry.

Évaluation :

4

Delivery was on time Pick-up was also You should include drop off and pick up in the advertised price online 180$ in Tustin,California and 80$ in Seminole Florida.It should be door to door . I did

Évaluation :

5

recommend this U-Haul Storage Facility to a friend

Évaluation :

5

Love U-Haul.

Évaluation :

4

need more space for comments! broken lock. broken leaded glass lamp shades. all good except driver who picked up box RUDE. after spending $1300. i expect MORE. would use again.

Évaluation :

5

Everything went pretty smoothly. Would use them again.

Évaluation :

5

Everyone there was extremely helpful and nice

Évaluation :

5

Good uhaul

Évaluation :

5

The U-boxes were picked up on time and delivered when requested. There was no damage to any of the contents and I could not ask for more friendly and competent associates.

Évaluation :

5

Service was perfect. Right on schedule. Very happy.

Évaluation :

5

Vickie was so helpful. She went out of her way to help me find my tag registration that i had accidentally put in my ubox. Great crew at this location.

Évaluation :

4

Completed a U box move between Philadelphia PA and Largo FL using EZ Move helpers. The move was completed on schedule without loss of property and I am very satisfied. No = site not visited.

Évaluation :

5

Everything was seamless:

Évaluation :

5

First time moving and user of U-Haul. Great experience.

Évaluation :

5

EXcellence

Évaluation :

5

Every thing was great,

Évaluation :