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could not be any better, staff is always friendly and very helpful. I have used this location several times to rent trailers and could not be happier !!
I had a trailer rental that I ordered on line and could have picked out and hooked up myself. I arrived at 1:55 pm for a 2pm pick up and I was not able to talk to the customer service rep to get checked because one guest monopolized her time with 35 minutes of questions while I waited. Either she needs to multi task or the location needs someone else that can help her
There seems to be some general confusion around the costs and operations of the Ubox containers within both the local uhaul branches and the reservation center. I would like to see more capability of your online portal to schedule my final ubox delivery without contacting someone. I think you should offer a slightly wider or taller box for some oversized items. I think your monthly storage fee is too high and detracts from the convenience of the pod, considering the lack of availability to items while in storage. Perhaps discount multiple container units. Misty and others skillfully handled the delivery and pickups of my containers and I am happy with the service overall.
Nothing to improve.
The team is friendly, knowledgeable and very accommodating. I had a very last minute need, and they met it perfectly! Thank you all!
They are very accommodating, professional and courteous.
Make sure the associates at this location don't bring their children to work and actually know how to use the system.. the girl couldn't even find my ubox that was dropped off there. She had to call someone from the back and couldn't even figure out who was there. I definitely will not be using Uhaul again for any of my moving needs.
The selected location was not even a Uhaul location. I finally found a place to accept my truck.
Quick service and very thorough.
The best service I have ever had hands down
spot on with help, equipment, and guidance. Good to be reminded of the little things you can over look when you seldom tow a car.
The only thing that they could do that would have made it better is if they had free donuts and coffee
Employee should explain the use of the moving pads and dolly in the truck. If you use them you will be billed. I didn't need them so I didn't use them.
Nothing, they were very polite and helpful.
The location was having a problem with a slow computer system and the system crashed at least once. Otherwise visit was good..
nothing - pick up was really quick and efficient
Continue business as usual, very smooth transaction as expected.
Super nice people. Thanks for helping me get the best size storage based on partial information and not just saying get a big one. Excellent job!
Truck was a little beat up. Steering had a lot of play in it and pulling to the right. Recommend doing alignment on truck. Left sun visor was broken. Front bumper under cover hanging. Great customer service though. In/Out in under 10 min both times.
The transmission slipped and the assistant manager was very unfriendly.
A pleasant experience
Searching for the vehicle took alot of time. The online process can be better, the whole point of online was to not have to wait in line or have contact. I spent 10 minutes going through the process to then have to wait to get the key from an employee..
David and the rest of the staff were great to work with. They all do an amazing job.
Not sure who is to blame here, the pick-up location or destination. My credit card was just charged a wrong destination fee because supposedly the equipment was returned to Glen Burnie, MD. The truck and tow trailer were returned to the Norcross, GA location per the contract. I opened a case with uhaul to correct this and refund the charges, case # 3014152.
First of all the final destination was Norcross, GA not Glen Burnie, MD. The truck and tow trailer was returned to Norcross, GA as per my contract. Not sure how this happened, but I just noticed a wrong destination charge on my credit card. I don't live in MD, never have. I spoke with uhaul regarding this situation and a case was opened, 3014152.
Close out the rental when the box is returned. I had to call in November and again in December because my credit card was charged for the box rental even though the box was returned in October. I am hoping it is correctly closed now and I will not be charged again in January.
Great people . Friendly and very helpful .
Merry Christmas to our favorite Uhaul crew in the world!! You are all AWESOME!!!!!
The fuel gauge was not correct the mileage was not correct the dolly was already taken off the tab the truck was running like crap transmission is going on the truck slamming into gears I really would appreciate someone from customer service calling me back I should be reimbursed not charged terrible terrible experience my TV got broken because of the transmission in the truck I'm not happy
This was the worst experience I ever had from a customer service stand point. Price was misrepresented, I talk to the the clerk at the counter who told me to call the Store Manager. He did knock of the days rental charge but I still paid over $300 for a truck that was supposed to cost me $35. It just turned into a big blame game. Over and hour and a half on the phone with corporate just to be hung up on. Maybe disconnected but I don't get that feeling, no call back. They have my number. Never, ever again will I use Uhaul.
During our cross country drive, one of the straps came off one of the tires on the car we were trailering. Also, the windshield fluid was not working, which made the drive through rain on our second day difficult. Fortunately, "John" at a U-Haul facility in Columbia, MO was a GREAT help! He opened his door to us before his usual opening time, put the strap back on the tire and found out why the windshield fluid was not working and fixed it...all with a smile on his face. I hope that UHaul has some type of acknowledgment system to reward John for superior customer service!!!!!
None of the employees were wearing masks indoors nor outside. My son has cancer and I am very nervous to be around people without masks. I really wish they would follow the county ordinances at least indoors.
Terru and everyone is amazing!! just perfect!!!!
Although the computers were down, check in was a breeze. As indicated by the attendant, an email arrive a few hours later with my receipt.
This is the absolute best location for all your storage and rentals! Just absolutely perfect!!!!!
Never received a call the day before to provide a delivery time. I heard from driver (Nikki?) morning of delivery. She was very nice and helpful, but having the peace of mind to know when it would be delivered while prepping to move and close would have been appreciated.
Great staff, in particular Ms. Holland.
Just perfect! As usual!
Show me operation of the pickup before you send me away.
Was very satisfied thank you
U-haul was the worst moving experience i have ever had. .Containers did not arrive on the day promised. Never received a call at any time. I had to get rooms for six people who came from Florida to Georiga to help me. terrible experience with U-Haul.
If it wasn't for the young lady who was on duty, I would have taken my rental to another location. She went above and beyond the call of duty. After trying four trailers, that all had electrical problems, she upgraded me to a larger trailer and made sure everything was working correctly. Unfortunately, I did not get her name or I would have called the next day and talked to the manager about her excellent service. My contract number was : 83024400. Robert C. Battani 66072 Essex Rd. N Pinellas Park, FL. 33782
Terry was a great help
I think that your trucks are rigged with some sort of device because I only went 11 or 12 miles and spent $10 in gas and when I got in the truck it said it was beyond full I drove 3 miles and it read almost 3/4 of a tank so I believe you guys do something to your vehicles because there's no way 11 or 12 miles is $10 in fuel, over 5 gallons....that would be like 2 miles to the gallon. The people were great to me at the location, 0 complaints there except when I asked how many miles these get to a gallon I was looked at like I was crazy and he said he had no idea.
I have no complaints except that it defeats the purpose of having me register online if I have to essentially re-register again when I pick up the vehicle in the store. They asked me the same exact questions that I already answered online. Also If I'm a single unmarried person with no family how am I supposed to list an alternate phone number if I don't have anyone but myself. That needs to be changed. Please make these changes.
The staff was friendly courteous and extremely helpful
Very helpful and friendly staff
I can't thank the stuff enough for always being professional and Advising me in my storage and moving needs. You should always go with the U-Haul boxes and the U-Haul packing material ! just saying... I'll definitely use this facility if I need to store again...
Everyone and everything was great about my experience was perfect! Courteous , friendly and very helpful staff!
Excellent Service and though it's an additional $10/month for 24hr Access it's worth having. The only downsode, at least for the smaller units, is that there is no elevator (not many steps at least)
Great customer service from all of the staff. I would recommend this location to all of my family and friends.
Excellent interaction with the staff, highly recommended.
Renee was the most pleasant and professional uhaul representative that I have ever dealt with. She was cheerful and accommodating and very knowledgeable. She was so helpful, she’s a keeper 🙂
Great
Joe was amazing I was given 4to6 weeks2live he helpedme my storageunit 4my kids&and I’m very thankful for Joe 5*****& Debt Free 4 my kids.Santa Joe the kids said.
Waited 1 hour past the stores opening time for someone to show up and open the store. The unit we had rented was suppose to be large enough to hold the furniture from a 2 bedroom apartment. No way!
None
Joe is awesome
nice service
There was rat droppings over everything and roaches were seen in the building. Staff was scarce when trying to check out for good.
Joe was very helpful with everything I needed
UBox was delivered and picked up promptly by Nikki.
It was a pleasure to have done business at this facility. The products, services, and staff are awesome!
I was happy when I placed my reservation, upon arrival though I discovered that the unit reserved for me was occupied by a former customer. This required me to take a unit upstairs instead of down st
Very professional and great service
I didn't use the facility but rather had a u-box delivered. The staff were very professional and client-facing. Would recommend to anyone as an alternative to other pod like products or trailer.
Great experience and was so helpful with moving state to state.
One was rude to hang up phone. I gave direct instructions to deliver & someone is waiting and they delayed for 3 days. The truck destroyed lawn with truck which wasn't needed. some staff knew nothing
Nicole was so helpful. The whole process was very smooth.
Very nice and informative staff
At first, the young man that was helping me said he could not change the date that I wanted my Uboxes delivered. He eventually figured out how to do it. Nikki delivered them the next day.
Excellent staff, well maintained, highly recommend this location. Left another well known storage facility / competitor due to poor management and from Day 1 with this Uhaul location I was impressed!
Excellent customer service
Excellent customer service
Staff went above & beyond to help with coordinating pick up of the containers etc.
Delivery of uboxes was never on time. Nearly delayed the sale of my home. Will never recommend
The staff was always very helpful and kind. When I was moving out of my unit they even offered to assist me.
The staff was polite, friendly, and professional!! They helped me to make my use of the facility easy and productive. I would highly recommend this U-Haul facility to any prospective customer.
Very helpful and courteous staff headed up by the owner. Definitely recommend.
The delivery drivers were awesome!!
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Everything was great. Thank you
Need other options in the questionnaire. We did not use the facility but the POD. The POD was pickup from Co.without any notification. The delivery was very late. No one called to update. Never again
took 75 phone calls to get our pod delivered, a week late and after sitting the location for nearly 4 days. Delivery was promised between 10-2 and finally showed up at nearly 6pm. My wife was angry.
Delivery was on time Pick-up was also You should include drop off and pick up in the advertised price online 180$ in Tustin,California and 80$ in Seminole Florida.It should be door to door . I did
recommend this U-Haul Storage Facility to a friend
Love U-Haul.
need more space for comments! broken lock. broken leaded glass lamp shades. all good except driver who picked up box RUDE. after spending $1300. i expect MORE. would use again.
Everything went pretty smoothly. Would use them again.
Everyone there was extremely helpful and nice
Good uhaul
The U-boxes were picked up on time and delivered when requested. There was no damage to any of the contents and I could not ask for more friendly and competent associates.
Service was perfect. Right on schedule. Very happy.
Vickie was so helpful. She went out of her way to help me find my tag registration that i had accidentally put in my ubox. Great crew at this location.
Completed a U box move between Philadelphia PA and Largo FL using EZ Move helpers. The move was completed on schedule without loss of property and I am very satisfied. No = site not visited.
Everything was seamless:
First time moving and user of U-Haul. Great experience.
EXcellence
Every thing was great,
not 5 stars for one reason, the creditcard reader took 4 try’s to work. The man checking me out was kind and apologized for the inconvenience, stating it often breaks but higherups won’t replace it
Excellent customer.service, friendly staff, easy process. Highly Recommended
Greatfacility, great service!
All staff were pleasant and helpful. Joe was outstanding. I would definitely recommend this facility and Uhaul in general.
Very good
Good job
Good experience working with the company as I move across the state.
Rented a pod to hold kitchen cabinets. It kept them clean and dry for 6 months! Thank you!!!
Great!!!
I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service
Great concept and personnel. I have already recommended this service to others. Thank you!!
The team was very responsive to my calls and had absolutely NO problems at all which is very refreshing. Thanks!
No communication what so ever! Pods came w/bugs and wet pads.. was told I would get a refund for the delivery but was charged due to them arriving 2.5hrs late I will call corporate and BBB
Staff was very helpful, professional, and friendly.
The use of a U-Haul Box exceeded my expectations! ALL of the personal, both on the telephone and delivery/pick-up of box, were efficient and polite. I would use again and recommend to others.
Very good way to ship and send large household items for family members, would be great for moving. Very fast, accurate and secure! Great value for the price!
Received email that U-box had arrived but when I called to ckeck they had no record of it. After a fearful day it was located and everyone was very helpful and accommodating.
Good
We rented a UBox for a garage project. The box arrived on time and was picked up when asked - even with a change in the date for pick up. It was easy and secure.
My "no" answers are really N/A. I never visited facility. Had truck delivery of uBoxes. Was hard to get correct number to contact facility and received no call when boxes arrived as stated in email.
Very convenient
Excellent staff! Professional, courteous and patient. I hope they are paid well..it would be money well spent. I will spread the word'! Thank you
