After I left the store someone at a red light told me to pull over as the tailgate was about to fall off. I pulled over and the tailgate on the right side was not even on. I fixed it, but could have been worse
Adam RCustomer Reviews for U-Haul Moving & Storage of Largo
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great process and result
Michael MAfter getting scammed by Budget truck I came into U-Haul needing a truck that day to load up for my move across country the next morning and both workers were so helpful and so nice and got me a truck and a trailer very quickly. I could not be more grateful for their kindness and understanding towards my situation.
Tess HTerry and the crew always provide a 5 star experience! Thanks again gang!
Larry BVery helpful people
John YThe mpg has a lot to be deuce 9 mpg so it cost 300 dollars in gas wasn’t expecting that much
Charlie BBRITTANI and Michelle were fantastic. Great to see such enthusiasm in the workplace. Michelle was very helpful and professional. I was pleasantly surprised for once to see such positive people at their jobs.
Edward PThis was a smooth process, however I never could get the app to load the location and had to go inside. On the return, the same thing happened--the app wouldn't load the location and told me I was at the wrong location.
Sara MMy pickup/drop off process was relatively easy. The van I reserved was there and ready to go, but there was a lot of confusion with other customers that made the employees seem rushed and annoyed and unable to focus.
Victoria TThe two times I rented a trailer your computer system serm to have lots of trouble
david S10 étoiles
JASON STerry was helpful and patient.
Dujuan T | Premières impressionsI have all of my tool boxes and carts in there. When I brought it from there to my apartment, one of my carts which was made of hard plastic was crushed and broken in a few spots. When I moved to my new place and got it back from storage again recently. The guy they hires to deliver it had a trailer he did not really know how to back up and ran into some of the pavers in my front yard. This is also not the first time you guys charge me for an additional month even though I returned it before the due date. Then I have to go through the process of calling you to refund me, then you forget as usual, then two weeks later I have to call the 1800 # for them to let the store know. It would be nice if just once things went smoothly with you guys. Moving around is already a pain.
ALEX CVery friendly staff
Joshua JVery helpful
Nang NCustomer service was top-notch. And? You fit fast and efficient to get me In-N-Out of there.Appreciate it thank you
maxie hTerry and his staff were amazing to work with.
John T | Expérience généraleNothing. I was extremely pleased with everything about my experience with reserving the equipment, picking it up, and returning it.
Jennifer MTaking pictures of my drivers license is an invasion of my privacy Showing it should be enough
William ENa
Susan Tvery good service and organization
Jose PMore off road equipment entry
alonzo hThank you for everything especially Davon amazing young man
Myrna WLady at the counter seemed annoyed that we were there, windshield was cleaned but left streak marks that should have been cleaned better, overall nice riding truck,
Ed MNightmare from start to finish. It was hard to believe Uhaul is a moving company. I stood waiting with for boxes for an hour. Paying my moving guys. He only came with 2 and parked it with the door to the fence. Omg. It was so difficult to unload when the door wasn't fully open. The driver decided to help and dropped and broke the only item that was damaged during the move. The Uhaul store was not open for business. I drove there because they don't answer the phone. All calls for 3 days went right to the call center. Poor customer service on phone and in person. I will never use Uhaul again
Kellie FGreat experience start to finish.
richard aFully test and maintain the trucks before allowing them to be rented out.
Cody HOutstanding staff
Miguel PI will continue to use this location. Wait time was minimal and everyone was very friendly.
Robert SMerci.
Sue MConsider routinely giving an estimated range of time the installation would be complete. The young man behind the counter did a nice job letting me know the general status of the job, so I could more conveniently work with getting a ride home or to stay and wait at the shop. It turned out that my drop-off installation was going to be done fairly quickly, so I did not need to bother someone with picking me up. Thank you for your professional installation than was prompt and reasonably priced!
larry pThis experience was flawless. The communication was incredible, everyone was extremely friendly and helpful, and all of our furniture arrived intact. It took so much stress off of our shoulders moving 1000 miles away and was very affordable compared to other options
Allyson NThe truck had a puddle of old stale water in it it and was full of cockroaches fleas and mosquitoes. It was gross but we moved our shit. I don't think you care, Your model works still but it is old and needs revamping. Your really could do this much better at the same cost and better return . It is a shame.
Matthew KGreat location
Cory STruck was not washed and the interior had not been cleaned
Todd BThe process to getting in picking up our vehicle and getting on the road was quick and stress-free
Holly WThe online check in process did not work for me. The reference call held up the process way too long because they person they were trying to call never got the call. Ended up finally having to go inside after a good amount of waiting.
Justin FAlways my go to location everyone is very nice
Danielle MA competent company
ricky pYour website really needs work....
barry sTank was full of gas! But still charged for gas. Do not use.
aaron cThere was so much damage to the truck I had to video it instead of a couple of pictures. They gave me the truck on dead dead empty. I'm lucky I made to a gas station. I was told if I brought it back with a quarter of a tank they would give me a $24,8 credit. It was a hair below the quarter mark and the refused to give me the credit. This would probably go into the black hole Like most surveys do but I would like my $24,8 credit. I don't expect to go pick up a rental car truck. I have to go gas it up immediately very disappointed.
Gary CVery good service
David SAdd a print option to the U-Haul app for my receipt.
KEITH GI love the women delivery drivers. They were awesome--both in Florida & at our drop-off location in Colorado! Yea! Awesome, ladies!
Rod BNO recommendations for improvement. You guys did a great job in during the rain connecting and un-connecting the trailer. Thanks
Larry Rexcellent check in and easy option to rent for an extra day
Kathleen SOffice was great. Truck front end drove very loose, driving was not safe, needs attention.
Dean MThe equipment is in good condition, the customer service is very good and friendly.
DAMIAN DThis location plus everyone I spoke to one the phone were all so polite and competent. Excellent service à la clientèle.
Rebecca KGreat people there. Terry, Melissa both went above to help me thru the process
John T | Online Move InThe best !
VICTOR A | Premières impressionsEVERYTHING WAS NICE & BREEZY. I PUT EVERYTHING ON WHEELS AND MY STORAGE WAS AROUND TWO 2 CORNERS. IN LIKE FLYNN. KUDOS
KEVIN R | Premières impressionsQuick and easy!
Sheila D | Premières impressionsI would have been happy with 24 hour access. I was bit inconvenient for me on that part. I would rush to get there to either drop/pickup items from my storage. A previous uhaul had a 24 hour access option.
lisa F | Expérience généraleEveryone from the general manager Rob and down is super helpful great staff and I just I feel comfortable with my belongings there.
Sarah F | Premières impressionsFriendly service. Convenient location. Recommend.
Frank G | Expérience généraleYour manager Terry did a great job dialing in my trailer lights so I could rent the hauling trailer. As well as took good care of me in selecting a storage unit.
Steve C | Premières impressionsTerry and his team were so helpful after a stressful move. They made the drop off of the trailer and moving into the storage unit seamless and hassle free. I would HIGHLY recommend this location! Great team and great leadership from Terry! Thank you!
Jennifer L | Premières impressionsNo offense, but I don't recommend any company to any of my friends, I did that a while ago, and it blew up in my face. I was pleased with my experience of moving out. Best wishes to you all.
James S | Expérience généraleI was a loyal renter for years. Closed account due to move. Friendly and knowledgeable staff.
lewis c | Expérience généraleCustomer service exceeded and surpassed all expectation Staff helpful kind courteous and fully supportive. Cost reasonable.
Daniel C | Premières impressionsShould grant 24/7 access
Shelley H | Premières impressionsJust keep up the great job
Paulette D | Premières impressionsAwesome
Michael D | Expérience généraleThe storage was wonderful
ANTHONY D | Expérience généraleThe only way in the climate controled area is on top of a hill the carts roll away from you n then u gotta hold the cart while you have to enter a code on 2 keypads n then rush before the door closes an u gotta repeat it again there's no loop around so if multiple people are loading or unloading I'm trapped in
Charles R | Premières impressionsBeen with U-Haul for 10 years I've never had any problems with them
JOSEPH S | Premières impressionsMade my move much easier after 10 hours of driving
ANTHONY D | Premières impressionsThe staff was very friendly and helpful with everything that I needed, and the storage unit was easily accessible and clean the way that companies like that should be. I would recommend this storage unit company to everybody because the prices are good and easy to afford.
George T | Expérience généraleSucks
Amanda O | Online Move InThe gentlemen at this particular Uhaul location have attended to my moving and storage needs above and beyond. From honoring my free month of storage after my move to making sure I was able to sign into my unit at 12am at night, they were there. With stand up customer service, well lit and air-conditioned units, on the spot truck availability, hands down Terry and crew are the gentlemen I'd go to see for my Uhaul services.
Matthew M | Expérience généraleThe only reason I would not give it a full 5 stars is because your phone system is awful, you can't reach anyone. Instead I had to drive all the way to the store to get questions answered. I set up autopay 4 different times and your system kept kicking me off randomly. The uneasy feeling waiting to see if the money would actually come out was not pleasant.
CRYSTAL F | Expérience généraleDo your homework on who you're asking to feel something like this out and what you have put them through before you send it
Robert H | Expérience généraleWas moving cross country from Colorado and had reserved the AC first floor room because we were moving large furniture into it. I called multiple times to confirm that it was still available. When we arrived after all day of driving it turns out that the storage we had reserved, for months, was no longer available and that we would have to call around to random storages to find one that is (virtually impossible day of). Called around and there was nothing available. We called back and told them and then they found a storage unit was available on the second floor with AC. They did not tell me that the "second floor" was only accessible by a ladder on wheels. This made moving all of our furniture extremely difficult both in and out. Other than that, everything went great. The employees were very friendly and helpful, though you could tell they were understaffed.
kelly m | Expérience généraleNever answers the phone, not really busy always so not sure why. Stuff got auctioned and they allowed the person who bought it to also take my important paperwork when the GM stated to me that it wasn't allowed. Still have yet to get my paperwork back. The ball was dropped and no one seems to care everything is just kind of brushed off.
tichina r | Expérience généraleThe best storage facilities that I have ever had! I would recommend U-Haul to my family and friends. Thank you for all your help.
Kim B | Expérience généraleVery convenient and hours to access storage were great. One thing that I didn't like was the fact the rate changed every month. It started in the $60s and towards the end I was paying $80s. Also I finished my contract 3 days earlier but there wasn't any adjustments for that.
THOMAS P | Expérience généraleMy unit did not smell very good. The back part of the trailer leaked and there was a puddle on my photo boxes. Did not ruin my photos due to packing them in a plastic box.When I mentioned it to the check out person, he was not concerned. The unit was very secure but not well lit. This was my 3rd storage experience and my other 2 were very clean and dry.
Brenda T | Expérience généraleI still have a unit there actually a couple. The staff is amazing always. That's the only reason I chose this location. They do need more lighting on back units by the rocks but other than that great location
ROBIN S | Expérience généraleVery helpful
Adam F | Premières impressionsEasy
Annette T | Premières impressionsIt was nice having a unit there but had to move and go bigger for the price. Thank you for being of help..
Ashley C | Expérience généraleShe was very easy to do business with. She explained the whole procedure and showed us all the steps in an understanding way. Merci.
Brenda T | Premières impressionsGentleman at counter even help me with an entertainment center carrying it in as I was by myself,,,,,5 stars pleasant first experience
Thomas K | Premières impressionsUhaul offered lot more storage for your money, then what I had previously experienced with another storage facility. The non air conditioning units was not dusty with bugs but very clean and air tight. I will definitely use uhaul storage again and refer all I know. Thanks for a great experience which is a rare find these days.
Daphne H | Expérience généraleThey never answer phone or emails and my account was messed up from the beginning. I sent several emails and so did my son . I have never had such problems with a U-Haul in my life. My son went in to pay our bill in September and had to wait over 30 minutes in lobby and then he asked for a receipt and waited again for at least 15 minutes said he would email and close it out but it never happened.
Michelle D | Expérience généraleElijah your employee is a huge asset to your company for the fact that he gives above and beyond help with your customer. I am in a very stressful situation and he was so pleasant and informing and very kind to me in this sensitive situation I'm in. He's an absolute gentleman in this crazy world we are in today.
Janette V | Premières impressionsContacting the store on 66th Street and Ulmerton is next to impossible.
Stacey F | Expérience généraleSliding door access card doesn't work 1st all time takes 2-3 times to open. Lighting in space not working. Common area lighting turns off. Locker too far from sensor. Mentioned to staff said that area was an addition and that's the way it is. Safety concern too dark and tripping hazards
David e | Premières impressionsThe only issue I had was that I had to cancel the unit 3 times after receiving late fee notice and then a lein notice (on a empty unit).. uhual customer service finally resolved the issue for me.
Tina S | Expérience généraleOnly issue was we purchased a U-Haul disc lock as we were advised to, but that lock was incorrect for our unit which we didn't realize u til after hours.
MERISSA S | Premières impressionsSafe and clean storage unit. Staff exceptional.
diane l | Expérience généraleI was pleased with the condition of the facility. It was in very good repair, it was very clean, and the climate control was very evident. I found it to suit my needs very well. The location is excellent!
Michael E | Expérience généraleI literally felt that the customer service was poor got a lock on my storage unit for no reason mistake of one of the representatives that work there and she started to argue I made a video of her she should be in jail not trustworthy
Anilia P | Expérience généraleThe team is friendly, knowledgeable and very accommodating. I had a very last minute need, and they met it perfectly! Thank you all!
Michael E | Premières impressionsQuick service and very thorough.
CRYSTAL F | Premières impressionsSuper nice people. Thanks for helping me get the best size storage based on partial information and not just saying get a big one. Excellent job!
Tim F | Premières impressionsDavid and the rest of the staff were great to work with. They all do an amazing job.
RD B | Expérience généraleTerry was a great help
STEPHEN L | Premières impressionsThe staff was friendly courteous and extremely helpful
scott s | Premières impressionsVery helpful and friendly staff
Rhonda P | Premières impressionsI can't thank the stuff enough for always being professional and Advising me in my storage and moving needs. You should always go with the U-Haul boxes and the U-Haul packing material ! just saying... I'll definitely use this facility if I need to store again...
fernando h | Expérience généraleEveryone and everything was great about my experience was perfect! Courteous , friendly and very helpful staff!
Thomas F | Expérience généraleExcellent Service and though it's an additional $10/month for 24hr Access it's worth having. The only downsode, at least for the smaller units, is that there is no elevator (not many steps at least)
Chris H | Premières impressionsGreat customer service from all of the staff. I would recommend this location to all of my family and friends.
rudolph J | Premières impressionsExcellent interaction with the staff, highly recommended.
Scott D | Expérience généraleRenee was the most pleasant and professional uhaul representative that I have ever dealt with. She was cheerful and accommodating and very knowledgeable. She was so helpful, she's a keeper
Patrick R | Premières impressionsExcellent
richard b | Expérience généraleJoe was amazing I was given 4to6 weeks2live he helpedme my storageunit 4my kids&and I’m very thankful for Joe 5*****& Debt Free 4 my kids.Santa Joe the kids said.
Bree M | Expérience généraleWaited 1 hour past the stores opening time for someone to show up and open the store. The unit we had rented was suppose to be large enough to hold the furniture from a 2 bedroom apartment. No way!
William E | Premières impressionsAucun
Tammy E | Expérience généraleJoe is awesome
joe t | Expérience généralenice service
Gary W | Expérience généraleThere was rat droppings over everything and roaches were seen in the building. Staff was scarce when trying to check out for good.
megan h | Expérience généraleJoe was very helpful with everything I needed
josh c | Premières impressionsUBox was delivered and picked up promptly by Nikki.
George G | Expérience généraleIt was a pleasure to have done business at this facility. The products, services, and staff are awesome!
JAMES C | Expérience généraleI was happy when I placed my reservation, upon arrival though I discovered that the unit reserved for me was occupied by a former customer. This required me to take a unit upstairs instead of down st
Sheldon D | Premières impressionsVery professional and great service
don g | Expérience généraleI didn't use the facility but rather had a u-box delivered. The staff were very professional and client-facing. Would recommend to anyone as an alternative to other pod like products or trailer.
kathleen h | Expérience généraleGreat experience and was so helpful with moving state to state.
Sarah O | Expérience généraleOne was rude to hang up phone. I gave direct instructions to deliver & someone is waiting and they delayed for 3 days. The truck destroyed lawn with truck which wasn't needed. some staff knew nothing
George K | Expérience généraleNicole was so helpful. The whole process was very smooth.
Cathy C | Expérience généraleVery nice and informative staff
Kaleena R | Premières impressionsAt first, the young man that was helping me said he could not change the date that I wanted my Uboxes delivered. He eventually figured out how to do it. Nikki delivered them the next day.
Nathan T | Expérience généraleExcellent staff, well maintained, highly recommend this location. Left another well known storage facility / competitor due to poor management and from Day 1 with this Uhaul location I was impressed!
Kenneth B | Expérience généraleExcellent customer service
Janice G | Expérience généraleExcellent customer service
Janice G | Expérience généraleStaff went above & beyond to help with coordinating pick up of the containers etc.
Janice G | Expérience généraleDelivery of uboxes was never on time. Nearly delayed the sale of my home. Will never recommend
natalie c | Expérience généraleThe staff was always very helpful and kind. When I was moving out of my unit they even offered to assist me.
Erica D | Expérience généraleThe staff was polite, friendly, and professional!! They helped me to make my use of the facility easy and productive. I would highly recommend this U-Haul facility to any prospective customer.
mark f | Expérience généraleVery helpful and courteous staff headed up by the owner. Definitely recommend.
Alex B | Expérience généraleThe delivery drivers were awesome!!
Galdina V | Expérience générale.
GARY E | Expérience générale.
GARY E | Expérience généraleEverything was great. Thank you
jenny f | Expérience généraleNeed other options in the questionnaire. We did not use the facility but the POD. The POD was pickup from Co.without any notification. The delivery was very late. No one called to update. Never again
Jazmeen S | Expérience généraletook 75 phone calls to get our pod delivered, a week late and after sitting the location for nearly 4 days. Delivery was promised between 10-2 and finally showed up at nearly 6pm. My wife was angry.
Scott B | Expérience généraleDelivery was on time Pick-up was also You should include drop off and pick up in the advertised price online 180$ in Tustin,California and 80$ in Seminole Florida.It should be door to door . I did
Kevin H | Expérience généralerecommend this U-Haul Storage Facility to a friend
Istvan B | Expérience généraleLove U-Haul.
Marlaina M | Expérience généraleneed more space for comments! broken lock. broken leaded glass lamp shades. all good except driver who picked up box RUDE. after spending $1300. i expect MORE. would use again.
Matthew M | Expérience généraleEverything went pretty smoothly. Would use them again.
Sandra F | Expérience généraleEveryone there was extremely helpful and nice
Jessica B | Expérience généraleGood uhaul
THANH D | Expérience généraleThe U-boxes were picked up on time and delivered when requested. There was no damage to any of the contents and I could not ask for more friendly and competent associates.
John S | Expérience généraleService was perfect. Right on schedule. Very happy.
patricia l | Expérience généraleVickie was so helpful. She went out of her way to help me find my tag registration that i had accidentally put in my ubox. Great crew at this location.
JEFFREY M | Expérience généraleCompleted a U box move between Philadelphia PA and Largo FL using EZ Move helpers. The move was completed on schedule without loss of property and I am very satisfied. No = site not visited.
patricia h | Expérience généraleEverything was seamless:
Carolyn S | Expérience généraleFirst time moving and user of U-Haul. Great experience.
Jack M | Expérience généraleEXcellence
Carla E | Expérience généraleEvery thing was great,
gabrielle b | Expérience généralenot 5 stars for one reason, the creditcard reader took 4 try's to work. The man checking me out was kind and apologized for the inconvenience, stating it often breaks but higherups won't replace it
Caleb R | Expérience généraleExcellent customer.service, friendly staff, easy process. Highly Recommended
Kenneth B | RéservationGreatfacility, great service!
JANNAR D | Expérience généraleAll staff were pleasant and helpful. Joe was outstanding. I would definitely recommend this facility and Uhaul in general.
Brian M | Expérience généraleVery good
Michael S | Expérience généraleGood job
James R | Expérience généraleGood experience working with the company as I move across the state.
Regina H | Expérience généraleRented a pod to hold kitchen cabinets. It kept them clean and dry for 6 months! Thank you!!!
Linda H | Expérience généraleGreat!!!
Karl K | Expérience généraleI selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service
GILBERTO R | Expérience généraleGreat concept and personnel. I have already recommended this service to others. Thank you!!
Julie M | Expérience généraleThe team was very responsive to my calls and had absolutely NO problems at all which is very refreshing. Merci!
Erica S | Expérience généraleNo communication what so ever! Pods came w/bugs and wet pads.. was told I would get a refund for the delivery but was charged due to them arriving 2,5hrs late I will call corporate and BBB
Giovanna D | Expérience généraleStaff was very helpful, professional, and friendly.
Denise L | Expérience généraleThe use of a U-Haul Box exceeded my expectations! ALL of the personal, both on the telephone and delivery/pick-up of box, were efficient and polite. I would use again and recommend to others.
James D | Expérience généraleVery good way to ship and send large household items for family members, would be great for moving. Very fast, accurate and secure! Great value for the price!
michelle o | Expérience généraleReceived email that U-box had arrived but when I called to ckeck they had no record of it. After a fearful day it was located and everyone was very helpful and accommodating.
Janice D | Expérience généraleBien
julianna m | Expérience généraleWe rented a UBox for a garage project. The box arrived on time and was picked up when asked - even with a change in the date for pick up. It was easy and secure.
Angela B | Expérience généraleMy "no" answers are really N/A. I never visited facility. Had truck delivery of uBoxes. Was hard to get correct number to contact facility and received no call when boxes arrived as stated in email.
Robert M | Expérience généraleVery convenient
Clair V | Expérience généraleExcellent staff! Professional, courteous and patient. I hope they are paid well..it would be money well spent. I will spread the word'! Merci
Maureen W | Expérience générale