Customer Reviews for U-Haul Moving & Storage of Lehi

1 634 évaluations

219 E McKellips Rd   Mesa, AZ 85201
(On McKellips west of Mesa Dr)

(480) 834-4198

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(480) 834-4198

219 E McKellips Rd
Mesa, AZ 85201
(On McKellips west of Mesa Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The lady was so awsome that helped me I'm bringing coffee n doughnuts on Tuesday!!!! Thank you for all your help and catching my storage lol 😆

Erin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE A. 
Évaluation :
4

If furniture pads are not needed, you should be able to turn them in or not use them. I wasted a lot of space filling my container with them.

Steven U. 
Évaluation :
5

Check the bed of all your trucks ours was extremely dirty we had to wash the bed and sweep all the rocks and sand out. Other than that service lady was great and we are pleased.

ray M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marine V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey T. 
Évaluation :
5

Best service I've literally ever experienced!!!!

Jessica A. 
Évaluation :
5

none. Maggie was very helpful n we enjoyed her company ; despite the work we had to do ... she is an asset. thank you

Carrie T. 
Évaluation :
4

if you want to get over on uhaul go here the guy in charge says he takes it. shrugs it off. doesn't care about loss. take returns here

AL L. 
Évaluation :
5

Y'all at this location are awesome but Higley and Broadway not so much

Warbucks J. 
Évaluation :
5

Workers were helpful and very friendly

MARYJANE G. 
Évaluation :
2

Check in process is overly complicated and the employee was rude and not helpful. Returning the truck was equally complicated and the employees never offered any assistance.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita S. 
Évaluation :
5

I’ve told all my family members that got storage units in the visit in the area about this storage facility the manager the staff that’s there is awesome they’ve helped me out so much but one in particular that’s there is mags , she is phenomenal you guys are so lucky to have her

Charles L.  |  Premières impressions 
Évaluation :
5

The Manager and staff where very nice and helpful.

Tarraice B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred Z. 
Évaluation :
5

The person who assisted me that day was mean, rude, condescending, short, I will not send anyone to that location.

Tammy T. 
Évaluation :
5

Customer service was amazing at pick up and at drop off!

Katherine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny E. 
Évaluation :
2

The self check-in was difficult and almost impossible to navigate. I have used it before and struggled then as well, and I am exceedingly good at technology. I cannot imagine how the experience would be for someone who isn't good with tech. I was also frustrated that the website let me reserve equipment that the store did not even own, specifically the furniture dolly. I specifically reserved two so that I could move a piano, and I ordered furniture blankets for the piano as well. Since I was not given the furniture dollys that I reserved, the blankets I ordered were useless and did not even leave the plastic bag. When I went inside to seek help from an employee with check-in, she was curt and less than welcoming. I did not expect a red carpet and champagne, but a kind greeting and a smile would be a step in the right direction. However, the employee who inspected the truck when I returned it was SO much kinder and more helpful. He had the process done in a snap, and I really appreciated his professionalism. I have a cross-country move coming up, and I have to say that due to this experience, I will be shopping elsewhere for a moving van rental.

CIRADESSA P. 
Évaluation :
5

Close the location at 9202 e main

Bryan T. 
Évaluation :
5

Your online interface is horrible. I hate it.

BENJAMIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
4

When I went to drop the truck off no one came out to check me out. I had to go inside to get someone outside and then it took her 30 minutes to check me out. Worst experience ever at a U-Haul location.

Michael M. 
Évaluation :
5

Excellent service from the young man I got. Went thru every detail with me

Deedee L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly T. 
Évaluation :
4

Rental of Tow Dolly needs to be longer than 6 hours , had to cancel transport , maybe extend to 12 hours

daniel W. 
Évaluation :
5

Equipment worked well. Staff were very helpful. Margaret waited on me. Excellent employee.

Ralph M. 
Évaluation :
4

The older lady from whom set up the rental was curt and at times rude. One example was refused to help document damage to the trailer and if had listened to her demand to just accept the pictures they took, cause me to be responsible for the severe damage. If she hates her job so much she has to take it out on customers, why is she working there? I have used this location a number of times since it was opened and this is the first time having an unpleasant experience. I am not going to let a rotten apple ruin the whole barrel.

ADRIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgette R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony H. 
Évaluation :
1

Rude worker. Didn't communicate enough. We happened to be running late and blamed me for not have a uhal ready for another family It's not my fault the team did not plan better as well as logistics where not on bar. Will never be using uhal again.

gabrielle M. 
Évaluation :
5

Excellent service à la clientèle

Milton F. 
Évaluation :
5

Outstanding service with pickup and return.

Aquilino N. 
Évaluation :
5

This has been an excellent experience and will recommend this to others

Theresa H. 
Évaluation :
3

No dolly or furniture dolly available even though it was part of my order. I was charged for two gallons of gas even though I fueled up right before I turned it in. Not a great exercise at all.

Victor D. 
Évaluation :
5

More staff as I had to wait a bit and look around when I initially arrived.

Garry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hazel E. 
Évaluation :
3

Brenda is a rude waste of time. It's not social hour, we are all there to get things done not hear about your family. She's rude and obnoxious.

Ryan S. 
Évaluation :
5

Really wish I had gotten the name of the guy helping us but it was one of two working Easter Sunday. Very professional and helpful. I have never rented a moving truck before and he made the options simple and the process quick without making me feel rushed.

megan M. 
Évaluation :
1

UHaul is horrible. Rating is a negative five! Customer service does not exist. Had to go to this location after someone gave my reserved truck to someone else this morning at another location. No one seemed to care at all. It took three people and 30 minutes for the third person to finally assist me on the phone. Very poor service and lack of customer service.

BYRON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shirley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina F. 
Évaluation :
5

Used this location many times. Always easy and seamless

Darrin V. 
Évaluation :
5

The brake pads could maybe be changed in the truck I used. They were squeezing pretty loud.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freeman T. 
Évaluation :
5

I was satisfied with U-Haul and will certainly use you in the future.

Jack G. 
Évaluation :
5

I had been trying to get a unit at this facility for months. I have 2 others are a location in Tempe. I'm moving everything to your location. I love the efficiency, cleanliness and the exceptional service I received from Margaret.

DawnAngela W.  |  Online Move In 
Évaluation :
5

They are always awesome & friendly.

STERLING S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy S.  |  Expérience générale 
Évaluation :
5

I love this location. If you llok I have used Uhaul several times over the last 2 weeks. Thsi location by far has the best crew. (especially MAgge/Margaret?? The cleanest store-the most appealing store. ANd the most helpful.

Joyce R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
1

The woman at the desk of this location I think her name was Margret was not very friendly or helpful. In fact I would say she was hostile to me. I was going to walk out but needed this truck being that I make this route a few times a month. She should not be in a position dealing with the public.

David F. 
Évaluation :
1

I had a UHaul reserved, but it wasnt available when I got there. I had to go to 3 different locations. This happened the last time I rented a UHaul as well

Christine B. 
Évaluation :
4

Good overall service. Staff checked me in very efficiently

ardie J. 
Évaluation :
2

I was a tenant for over 10 years and the way I was treated left me with a lasting impression that is not at all flattering to the Uhaul employees

SHERI L.  |  Expérience générale 
Évaluation :
5

Great place

Quin B.  |  Expérience générale 
Évaluation :
2

Your associate who seemed to be the shift manager had a poor attitude. Not helpful at all. And ABUSIVE to me when I asked him who to contact concerning a refund for the charge for my moving people who didn't come to help. HE WAS LOUD AND ADAMENTLY SAID "UHAUL DOES NOT HIRE MOVING PEOPLE AND THAT I MUST HAVE GOTTEN A WRONG NUMBER". HE EXCLAIMED FORCEFULLY AGAIN AND AGAIN UNTIL I DROPPED THE INFORMATION INQUIRY. He needs a lot of training on the services of Uhaul, Customer Service and Manners.

Bobbie W. 
Évaluation :
1

Once again I can not get my account straightened out to pay on-line. I need this taken care of EMIEDIATLY!! jan bloom 4802284703.

James B. 
Évaluation :
5

And unexpected excellent service! Wasn't sure how I was going to get my sons items shipped to Florida and U-Haul made it so easy! Everyone was super friendly and the communication was great. I would recommend this service to anyone, Thanks U-Haul!

Stacy C. 
Évaluation :
5

No comments at this time..

hazel E. 
Évaluation :
4

The facility was clean but the staff needs a little work. Be more friendlier, it's your job it's not that bad.

Kee J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM S. 
Évaluation :
5

💯👍#1

hazel E. 
Évaluation :
2

Highly unprofessional customer service

Jodi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAT C. 
Évaluation :
5

It was easy and simple to rent the van,and a good price.

Bruce N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lois S. 
Évaluation :
5

Very nice van. Excellent fuel economy!!

Bradley P. 
Évaluation :
5

Fast rental. Fair price. Very nice facility.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hazel E. 
Évaluation :
5

Guy at the location were great and helpful

Vinh D. 
Évaluation :
1

I would like the manager to call me and not from that place I got there 5 minutes to 7 and they treated me very poorly they locked the door on me I told him I did not know do not know how to return with my phone and they laughed at me

BRUCE G. 
Évaluation :
1

I rented a truck from you guys And I left a credit card on file that you could charge I had an emergency and I had to go fly to another country so I called your store and explain it to your employee and he said that it was ok that I could return it later than anticipated however somehow I got reported to the police that I stole a truck from you guys I just got a call from a detective telling me he's calling me about your stolen truck I don't know why you would report it stolen when you charged the card on file over $2 000 I understand the charges but I don't understand being reported to the police that's falsely accusing me when I am paying for your truck

Sergio M. 
Évaluation :
1

Fire the manager at the AZ location. Rude, gave wrong info, voice mail ALWAYS full, she's worthless and her staff can't stand her never being accessible. I will NEVER was uhaul again. Yall fucked me around to hard this time

Jessica C. 
Évaluation :
4

No need for improvement I like The service its convenient brings you The U-Haul box and pick it up for you, the drivers were all kind and talkative thank you for Your service

Rotasha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leevon P. 
Évaluation :
1

Manager and most staff is alway rude, we are business and quite often rent, but service is extremely in professional

Mohammad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawanda B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa S.  |  Expérience générale 
Évaluation :
5

Nothing great service

LaSheria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea m.  |  Premières impressions 
Évaluation :
5

My experience was awesome .The staff was very friendly, Was always quick in-and-out. Most certainly would rent from you again and would also recommend Friends and strangers

THOMAS C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marwan H. 
Évaluation :
5

You really should adjust the rental costs AUTOMATICALLY when the equipment is returned early. Your pricing is NOT competitive.

Abraham H. 
Évaluation :
4

Clean the windows before renting.

Hazel E. 
Évaluation :
5

The younger man who helped this older lady was terrific. He's a keeper

SABENA N. 
Évaluation :
3

Moved location for PU truck three times. Third location didn't know we were picking up the truck. Promise a $50 credit to our Credit Card, never received. Overall, a mediocre experience with UHaul

tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn R. 
Évaluation :
5

I'm sorry I don't remember his name I believe it was Justin the Customer service rep at the counter was awesome. Good Guy

Bryan M. 
Évaluation :
4

There was a mixed up but fortunately was fixed speedy.

Annie or Arthur M.  |  Premières impressions 
Évaluation :
5

Margaret was great

david C. 
Évaluation :
1

My furniture is in a storage unit. When I went today, (1/31/2022), I was told in another name . They were not able to find me in the system. Awaiting call from manager.

Annie OR Arthur R.  |  Expérience générale 
Évaluation :
4

Good costumer service

Bruce N. 
Évaluation :
5

🙂

Hazel E. 
Évaluation :
5

They are always nice to the customers at this location. We use them frequently and never had a problem.

Dawna L. 
Évaluation :
5

Deceptive advertising..19,95 my ass..we need to know it's really 1,09 a mile

RAMONE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger W.  |  Premières impressions 
Évaluation :
3

I had a storage unit for 7 years down in CG and the price never went up, I haven’t been her but two years and the unit price went up three times, the price hike ran me right out!!!!

REGINA P.  |  Expérience générale 
Évaluation :
5

I rented a vehicle that was out for maintenance so I couldn't get the keys. Thankfully there was someone available to assist me with getting another truck during business hours. There weren't locks on the back of the trucks like the process says so it gets a little confusing, if that could be explained that there is a different process than what is outlined online with check in and returns it would be amazing. Merci!

Germaine Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
2

— The code we received to open the gate was invalid. — The 10x15 has three small doors on it which means I will be unable to get exercise equipment in there — There is dirt all over the floor of the unit — The doors are dirty and squeaky — There are rat traps on the floor (not a good sign) — You can’t call the people on the front desk without going through a centralized location with a long wait time

James N.  |  Online Move In 
Évaluation :
5

Nothing to comment

Hazel E. 
Évaluation :
3

If I could have rented at the east main I would have only had about 4 miles total. Instead I had to go to 200 east McKellops costing much more.

Leroy L. 
Évaluation :
5

I really appreciate Maggie she really helped out with every thing I needed to get done

Julian U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane B.  |  Premières impressions 
Évaluation :
1

Was bait and switched vehicles was supposed to have a regular van at 0,79 per mile. Was forced to move to a larger truck due to credit card situation. On website larger truck was 0,89 cents per mile. Was charged $1,09 per mile difference was over $30.00. Mileages are way different from day to day from website to on site!! Truck had service engine soon light on. Staff did not greet when came in. I will go to budget next time. If that matters! where unlimited miles are available!!! Horrible experience!!

Bradley P. 
Évaluation :
1

Hire friendly polite people. The older ladies at this location act like it's a burden anytime you ask them anything. They need customer service training.

JOSHOA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Araceli G. 
Évaluation :
5

Clean and well lit area to store our RV. Gated RV storage provided peace of mind. Close to home for easy access when preparing for our roadtrips. Dump station and electricity provided to RV storage clients. Plus, friendly staff made our experience a great one! Have recommended to family and friends.

Colette or Jim T.  |  Expérience générale 
Évaluation :
5

Merci

Sean S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S.  |  Premières impressions 
Évaluation :
5

Keep up the great work.

RATTLEKAN K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maegen C.  |  Premières impressions 
Évaluation :
3

Everything went well until they charged me for the next month when I had called and informed them I removed my belongings from the storage. I was suppose to receive a callback in regards to getting my refund they haven't called.

Yestena S.  |  Expérience générale 
Évaluation :
5

great customer service- all staff was helpfull

elizabeth g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy D.  |  Online Move In 
Évaluation :
5

Very helpful and friendly staff. Made experience easy and they answered all questions.

Aida R.  |  Online Move In 
Évaluation :
2

Had my items there less than a month and were stolen. Office saying I didn't have a lock on. In which I bought the lock there when I rented it.

Armando or Myana G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovan Z.  |  Premières impressions 
Évaluation :
5

a++

Joshua T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John OR Kimberly P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Damari v.  |  Expérience générale 
Évaluation :
3

The staff wasn’t very welcoming.

Jim V.  |  Premières impressions 
Évaluation :
5

I always recommend u-haul to friends and family. Thank you for being there for me.

Rosalinda E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron J.  |  Expérience générale 
Évaluation :
2

The price kept getting more expensive the longer i was here. When it rained some things got wet didnt look like it leaked just accumulated condensation in the unit.i had to throw a few dressers away because of rats. Customer service was always availible.

Jared G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S.  |  Premières impressions 
Évaluation :
5

Gina was awesome!!!

Joseph A.  |  Premières impressions 
Évaluation :
5

I had my unit since 2017 and here it is 2021. No problem ever  I would definitely recommend!!

Pamila G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margot S.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and accommodating

Francine M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delia R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHALL R. J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alyssa b.  |  Expérience générale 
Évaluation :
5

Sinjin Kirkpatrick is a great employee

Paula C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark K.  |  Expérience générale 
Évaluation :
5

Tyco and the staff were friendly and helpful, despite arriving 15min before close. They were very helpful with the drop off process, thank you!

ALEXANDER L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M.  |  Premières impressions 
Évaluation :
4

Rent payment went up, but was great overall.

charlotte b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel H.  |  Premières impressions 
Évaluation :
5

Thursday morning the trainee and his supervisor were patient and helpful. She was good to others in line as well. A class act. Many thanks!

BRYAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicolas G.  |  Expérience générale 
Évaluation :
4

I went to return my two storage units. Rep told me they were too busy to come over to do final check out. He said come back before 5 pm even if we are closed we can do the paperwork. I was there 5:03 they close & refuse to talk to me. Thanks to CS I was able to returned them.

Adrian F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald B.  |  Expérience générale 
Évaluation :
2

I had submitted a reservation for a 5 x 10 and when I went to get the unit on 6/29/2021, I was advised the unit was sold, leaving me with no unit. I had no choice but to take the 10x 20 at twice the cost. They never offered to reduce the price nor did off any other solutions. I was very disappointed that it was rented without my knowledge. What's the point of a reservation?

Ronald S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamar C.  |  Expérience générale 
Évaluation :
5

From the moment we came in to inquire about a unit, to yesterday when we moved out, the crew at Lehi went above and beyond to answer our questions related to their facility, as well as moving questions in general. They were always willing to lend a hand out to my car with big boxes purchased, and gave great advice on products they carry, as well as corporate things like the upods. I will always recommend this location. Merci.

krissy or dan h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell d.  |  Premières impressions 
Évaluation :
5

The manager was awesome I loved her a lot

THOMAS C.  |  Premières impressions 
Évaluation :
4

Everything was easy and smooth booking the room and getting the access codes. However, it stated online that I would be provided a free lock for the unit and it would be inside the unit. It wasn't there and I had to go back home to get a lock which wasted some much needed time.

Michael M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick P.  |  Premières impressions 
Évaluation :
5

Sean Jaggers referred me to Eric Gronning. Eric was extremely helpful and informative in helping me set up my account. The parking area is very clean and secure. I am very comfortable in leaving my RV in their care and look forward to keeping it there for years to come. I would highly recommend working with the U-Haul crew at this location.

Jim l.  |  Premières impressions 
Évaluation :
4

David Hudson passed away September 2020 of Covid-19. We are just maintaining the storage for his estate.

DAVID L H.  |  Premières impressions 
Évaluation :
3

I understand climate control but the temperatures never changed during the day and were around 85/90 which caused warping to my antique dresser and one of my brand new bookshelves.

Jazmyne C.  |  Expérience générale 
Évaluation :
5

Your rate was raised twice in less than a year

Monette V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manlio G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B.  |  Expérience générale 
Évaluation :
3

The facilities were clean. The staff however were rude anytime I spoke with them at my location. If I was 1 day late they locked me out and called my friends non stop almost to the point of harassment. When I called the facility the person that answered says hi I'm going to put you on hold. So, I always remained on hold no matter when I called. I'm sure other stores are fine but the people at my store were rude

Vicky W.  |  Expérience générale 
Évaluation :
5

Squeaky clean facility!

Greta C.  |  Expérience générale 
Évaluation :
2

Well one thing I was upset about is I had a reservation for a 5 x 10 x8 climate control and got there and was told first come first serve. So I had no unit then was told they had a10x20 and it was outside now I would have to pay 163 a month not happy at all. All of my families stuff fill a corner of the unit. I would love a Unit inside and some kind of discount cause that's what I reserved and was told was waiting for me. We drove down here all the way from Maine to help my mother out cause she is ill. So money for us is tight and to jump from 78 and change to 163 is going to hurt us. So if it can be fixed we greatly appreciate it. Thank you so much. Paul M.

Paul M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M.  |  Online Move In 
Évaluation :
2

They don’t call you back, they don’t work with you when you’re not able to pay or lose your job.

Kelli Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian o.  |  Expérience générale 
Évaluation :
4

It drives me nuts when the lights go off some there is no way to keep them on when working for a while. You might be wasting more money by trying to save money. Fluorescent lamps cost for turn-on, not duration, and customer becomes unhappy.

Donald W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Madeline W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H.  |  Expérience générale 
Évaluation :
3

Too much confusion and inconvenience for an average customer. Constantly changing staff and office facilities

DONNY M.  |  Expérience générale 
Évaluation :
5

Merci

Sean S.  |  Premières impressions 
Évaluation :
5

I emptied out the storage right at closing hours. The customer service gentleman was incredibly nice and said he would stay and check me out so I wouldn't have to complete it at a different time.

Jon N.  |  Expérience générale 
Évaluation :
3

Nice facility, but too many price increases.

mike w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John or Crystal M.  |  Premières impressions 
Évaluation :
4

I've been a resident in the Scottsdale/Mesa area for 60 years and this is by far the cleanest, best maintained and well managed Uhaul's in the valley. Eric and his staff are terrific! I would highly recommend this particular storage facility to anyone looking for a safe, secure, clean and well maintained facility for your storage needs and I would definitely return to this Uhaul for any future storage or rental needs if necessary. R. Phillips

rebecca p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cary & Jeanne P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ozkar A.  |  Expérience générale 
Évaluation :
5

Thank you,i am satitfied.....

maurice g.  |  Premières impressions 
Évaluation :
1

Very ate up! The manager was very Rude to customers, 2 people had reservations on the app and the store never got any information on it. The roll up door of the unit is so weathered it barely rolls up or down. Definitely not worth the price for a run down small storage e we which is managed by rude and unprofessional people... the trainee was awesome and helpful.

joseph m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harrison L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manlio G.  |  Premières impressions 
Évaluation :
5

Your office staff was always enjoyable and friendly

Mark K.  |  Expérience générale 
Évaluation :
5

Online rental was quick and easy. Information was provided in text and email. Directions were very clear. The unit was ready including a lock!

Kerri L.  |  Online Move In 
Évaluation :
1

Employees were rude and not helpful. I rented a van and there were no accommodations for a little person. The staff gave me unsafe driving advice and recommended that I "call someone to drive it for you".

Katrina P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie D.  |  Expérience générale 
Évaluation :
3

The staff at this facility need to be a little more friendly and be more efficient.Tried to check out on a Sunday couldn’t because of computer problem this was the guys third day on job.

George L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY P.  |  Premières impressions 
Évaluation :
5

The staff is all very friendly and helpful. They keep the faculty extremely clean and resolve any issues promptly. Have rented trucks from them also and the process is quick and easy. Highly recommend them for your storage or moving needs.

Don A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

kristen c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A.  |  Expérience générale 
Évaluation :
2

when I got everything in Pensacola Florida smooth, but when I got to Arizona the drop off spot that's when it all went bad. I was not treated like a customer and I was even threatend by some U-Haul employee who was very rude and thought I was going to have to protect myself physically bc how this guy from U-Haul was very aggressive with me and I don't think a paying customer should be treated like that. Another employee on East main Street sent me on a wild goose chase with wrong addresses to U-Haul storage locations. Out of all the associates from U-Haul in Arizona there was one who knew all about customer service and his name was Anthony from your U-Haul on 219 E McKellips Rd. Maybe Anthony should teach the rest of your team on how they should treat paying customers. Plus I did have a witness with me to verify everything I am reporting

MARIO C.  |  Premières impressions 
Évaluation :
2

Staff was very rude and supervisor wasn't very pleasant either. I was treated very poorly and also locked in the gate after hours and had to threaten to call Mesa police and fire department to get let out after almost an hour. I will never come back to this location!

kristen c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loren S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert b.  |  Premières impressions 
Évaluation :
5

Great service lady that got me all setup.

Mark K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R.  |  Premières impressions 
Évaluation :
1

Margaret and Eric need knowledge and experience and customer service. I did not have a pleasant experience with this U-Haul storage unit facility. Have a beautiful day.

Tracy L.  |  Expérience générale 
Évaluation :
3

The person that was helping he was being rude wasn't really nice

Shonda S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reyn B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mirandy T.  |  Online Move In 
Évaluation :
2

The second floor stank like dead animals. The staff was sometimes alright and then randomly very rude and short. The unit rental price kept climbing often. I wasn't happy about that.

MIKE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miachel J.  |  Expérience générale 
Évaluation :