The agent that assisted was combative and did not acknowledge that she had the wrong account name and reservation information on the screen after our attempts to correct her 3 times. My partner and I tried to correct her and she would immediately interrupt us to say she knew exactly what she was doing ... by yhe third attempt she unwillingly let us finish our statement and finally acknowledged that she had the wrong account. The reservation took way too long considering we pre-uploaded copies of the driver's license to the reservation in an effort to speed up the appointment.
Location de camion de déménagement à Mesa, AZ chez U-Haul Moving & Storage of Mesa
Déménagement en provenance/direction de Mesa, AZ 85201? Obtenez GRATUITEMENT des estimations de tarif pour la location de camion au U-Haul Moving & Storage of Mesa. Les camions de location
Obtenez GRATUITEMENT des estimations de tarif pour la location de camions de déménagement, de camionnettes et de fourgonnettes chez U-Haul Moving & Storage of Mesa
Camionnette Petits déménagements
Fourgonnette Petits déménagements
Camion de 10 pi D'un studio à
un appartement avec 1 chambre
Camion de 15 pi D'une maison avec 1 chambre
à un appartement avec 2 chambres
Camion de 17 pi Maison ayant jusqu'à 2 chambres
Camion de 20 pi D'une maison avec 2 chambres
à un appartement avec 3 chambres
Camion de 26 pi D'une maison avec 3 chambres
à une maison avec 4 chambres
Cliquez sur chacun des camions de déménagement ci-dessous pour connaître les caractéristiques techniques de chacun d'eux, comme les particularités de sécurité, la capacité de remorquage, la consommation de carburant et bien sûr, l'espace disponible selon les dimensions du camion. Chaque camion de location est offert à un prix unique pour vous aider à économiser de l’argent, du temps et de l’énergie pour votre déménagement à destination ou au départ de Mesa, AZ.
Location de fourgonnettes et de camionnettes à Mesa, AZ
Les fourgonnettes et camionnettes de location U-Haul de Mesa, AZ sont idéales pour les projets d'amélioration domiciliaire, les livraisons et d'autres petits chargements. Louez une fourgonnette ou une camionnette pour économiser lors d'un déménagement ou de livraisons de courte distance. La location de fourgonnettes et de camionnettes est très populaire auprès des entreprises locales et des étudiants, comme pour les petits déménagements résidentiels à Mesa, AZ 85201. Nos fourgonnettes de déménagement en location sont équipées de la climatisation, de barres de protection pour protéger vos biens et d'une attache pour remorque de location.
- Barres de protection à l'intérieur des fourgonnettes
- Boîte automatique
- Suspension Gentle Ride
- V-8 économique en carburant
- SRS/Coussins gonflables
Évaluations des clients
The phone-based/online check-in process seemed very good until I had to check in. There was little instruction as to how to take the license picture (which I did) and the system (for some reason) didn't accept it though my license is new and clear. I do online check deposits with my bank all the time without issue. The system replied that my alternate contact was the same as me- which it wasn't and eventually just hung. That was a strange error and actually wasn't true. So I had to go into the counter-which I didn't want to do because of Covid-19; hence why I tried online. The agent didn't know if I should cancel or modify the reservation and struggled trying to get the reservation to process for a long time, eventually saying that "they" couldn't read my license picture because it had a shadow across it. Not sure why this would be an issue since every character in the picture was clear. The online process needs refinement to work properly and without issues, apparently.
low tire light on in van, no one to help, no counter help for smooth transactions, employees in breakdown not greeting customers. The most understaffed, untrained staff I've been exposed to in awhile
Every time I rent from Uhaul there's a screw up. This time they gave me the wrong trailer number. They were very puzzled when I returned. Took 20 mins to figure out the trailer number on paperwork didn't match the one I was given.
The suspension was not well maintained. The trutk needs a wheel alignment and it shakes when riding over freeway lane markers. Clean windows would have been nice and I could have lived without clumps of someone else's nose tissues in the door pocket bins. The vehicle was parked so it's driver's mirror was 2â€ from the next truck's mirror. In fact I had to enter from the passenger side and had to be very aware to not back up or it would have collided with the other truck's mirror. Zero regard for safety or comfort of the customer.
I arrived at 9:09 and didn't leave until 9:45 I was the first customer of the day . The person assisting me wasnt professional and didn't really know much about job.
Customer service was horrible. We made reservations and uhaul changed it without us knowing. We did t receive the truck until 1 1/2 after our reservations and they made us drive to three different hauls. It was horrible and I will never use uhaul or recommend them.
They made the experience very easy....
After drop off out rid wasn't there to pick us up for a few minutes and they made it feel like we had to wait outside when it was cold and rainy
Your representative (Margaret) in the office had an attitude a mile long. She acted as though she didn't really want to help us. We were the only ones there for a while so it wasn't like she was swamped and busy. She wasn't friendly and every time we asked a question about equipment pricing, she acted bothered that she had to look it up. I'm not trying to get her fired. Maybe she was having a really bad day or something, or maybe she needs some training on customer service. No one should get an attitude when coming in to give you business. If we had had another option, we would have gone somewhere else for this reason alone. The gentleman who helped with the equipment was helpful and nice.
The customer service was great. Everyone was very informative and eager to help. The van was in overall good condition, but being a mechanic it was way out of alignment and had oversteering issues like something was loose in the suspension. The brakes also seemed squishy. I let the woman who checked me nack in about the issues. Other than that the van was clean and did the job we needed it for
The two individuals who checked the vehicle out and back in we're helpful, professional and very personable. I would not hesitate to to do business at this location again.
Price 3 times what I was told. After a phone call, then driving to location and confirmed what I was told on a 48 hour truck rental, $235 total. $74.19 was priced at time of rental. Employees had no understanding about their business pricing!
My truck had spilt soda in the cab seats and then had several mechanical problems. I wasted half the day working with roadside assistance just to be told that it would still let me make my move and then they'll fix it when it gets back. The truck proceeded to shake so hard at any speed over 40. It would shake so much that the cab felt like it would break off from the rest of the truck. The break fix light would sporadically turn on and beep constantly while driving. I reported it to this location and was told the manager would call. Still no call. Only communication was telling me that I'll be paying full price for a defective truck that lost me half a days with of work that I can't ever replace. Worst experience with renting a truck.
The app is horrible. Had issues picking up and dropping off. Couldn't click the links in the app to take photos. Uninstalled and reinstalled. Signed in and out. Ended up having to do everything in person.
Brought the truck up to the dropoff tent and waited inside my vehicle for 5 minutes but no staff came out. Figured they were busy inside so I would just walk in. No customers were inside and two employees were sitting there. I let them know that I was dropping off my vehicle and the manager even told the one employee that he had put up a big screen in front of their desks so they would know when a customer was waiting outside in the tent. The person helping me seemed very lazy and could care less about helping me with this drop off and couldn't get his handheld device to work outside. Before I even showed up I knew I was not going to be able to make the drive back because I blew out my back on the first trip. I called UHaul ahead of time and gave them all my information and my reservation # and told them of the situation because I wanted to know the penalty. I was assured it would be between $200-$500 max. So when I went in to pay I was told $750. I asked the employee to explain and he said its "probably just the mileage and gas STUFF". How is there not some itemized list of charges. I asked to see the itemized list and he just kept saying he didn't know. Mind you while this is happening the employee next to him is dealing with another customer asking why she was overcharged and that employee just kept saying he couldn't find her reservation #, name, and vehicle number. Not exacting building confidence in my situation with it costing more money. If it was right why was I told differently from 1-800-Go-U-HAUL?!? If it was wrong that is almost worse but his lazy attitude no manager assistance and watching two kids not know how to easily help customers at the same time showed some real red flags.
The in-store personnel were great and tried very hard to help me when their internet and phones were down. The app was super frustrating. Seriously, it was awful. When I talked to customer support on the app, they passed the buck back to me and wouldn't re-route me to another location and couldn't do anything from their end. Very upset about that. Wasted an hour of my time. This is the second time in a row I've used Uhaul and had to deal with less than professional customer service over the phone or online. I will not be using your company again. Love your equipment, hate your customer service online or over the phone.
Offer the customer a pre-rental check list so individuals will know how to properly inspect their rental for the purposes of safety and accountability. Plus, offer a certified inspection of the rental covering maintenance, and tire / brake wear. I had a great experience renting your vehicle, but thought it would be nice to have a snapshot of the maintenance history in advance of a long road trip.. Thanks.
Train your stuff how to be more professional.
The trucks cab area was pretty dirty but the rest of everything was pretty clean. But price was fair and overall good experience
The first truck that was issued had syringe needles and burnt foil, it smelled so bad we had to get a second truck issued.
Very speedy check-in.
Everything was wrong from reservations to drop off