Customer Reviews for U-Haul Moving & Storage of Lehi

1 794 évaluations

219 E McKellips Rd   Mesa, AZ 85201
(On McKellips west of Mesa Dr)

(480) 834-4198

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(480) 834-4198

219 E McKellips Rd
Mesa, AZ 85201
(On McKellips west of Mesa Dr)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Accept debit cards or cash

Shea M. 
Évaluation :
2

The lady literally called my emergency contact and said I had to give her a number of someone that was going to answer bc it is required for them to call the emergency contact and get their permission. Like WTF. I've rented from U-Haul all my life and never have they ever had to physically call my emergency contact and get their ok that they're willing to be responsible if something happens to the truck. I had to bother my 90 yr old mother with this nonsense BS call. And then I have her my major credit card, a Visa, and she tried asking me what bank it was through. Such an invasion of privacy. I told her I've rented trucks from UHaul several times and never been asked this kind of stuff.

KIMBERLY C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alexis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN G. 
Évaluation :
5

No one thing I got great customer service

Jacqueline R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
4

Love the GIRL POWER TEAMS on both ends. That part was great. Where UHaul doesn't deliver is on the phone end. Waits times are way to long. I would call the local store and someone from the 800 no would answer then say I need to call the local store. I got reps several times on the phone who had no knowledge of anything I was talking about. In fact I knew more about UBOX than she did. More training would be my advice before u let someone give out incorrect information. The UBOX IDEA is great though and price was good too.

Charla C. 
Évaluation :
5

Super easy & Nice, new location. Best U-Haul experience I've ever had.

Kesha B. 
Évaluation :
3

I was initially sent to Tempe location, they did not have the truck promised, so I was then sent to the Mesa location even further from home. Very large inconvenience.

shawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShaunda P. 
Évaluation :
2

Horrible customer service

Iris A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Everything is great!

Art D. 
Évaluation :
5

Jeanie was helpful but my husband and father in law said she was rude this morning. Maybe add a coffee bar inside. Thank you uhaul! I also did a 5 star review on Google!

Walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S.  |  Online Move In 
Évaluation :
5

I had an excellent experience with Uhaul. Eric is awesome and very helpful. Thank you so much!!

Sadika D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet L. 
Évaluation :
5

These 2 individuals worked incredibly hard, were efficient, timely, and showed they knew what they were doing. It was a very hot day, we appreciate their efforts. Please give them a bonus.

Cedric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy S.  |  Expérience générale 
Évaluation :
2

The staff is not friendly at all. Made the experience terrible and I will not be coming back to this location.

johnathan L. 
Évaluation :
5

Staff friendly and helpful. Very attentive

Rose L.  |  Expérience générale 
Évaluation :
5

Many thanks to the staff .. they were always helpful and courteous !!

maria m.  |  Expérience générale 
Évaluation :
1

Not what was expected when my wife tried to move in on Monday. First upon opening the unit no lock was provided in the unit that was charges to us. The only item there was a destroyed old rat trap. Since we rented online we weren't able to get a staff member. We needed a 10 x 5 and what was rented was a 5x 10. This location didn't have one so we needed to cancel our lease and was charged another $107 for 4 days of not using this facilities storage A443 unit. Lease agreement should not be done online until the unit is viewed. We weren't able to get back to this facility until Friday afternoon and staff at this particular location just wasn't helpful. Very disappointing to know that if the unit doesn't work out that they take your money anyway. Unbelievable!

Jeremy J.  |  Expérience générale 
Évaluation :
3

Should fill up the tank before renting the truck. End user should not need to spend their mileage and time to do the job for Uhaul!

Wai W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDY M.  |  Premières impressions 
Évaluation :
5

This drop off only made available after scheduled to drop off to location that was not open; expected to drag trailer around for 2 days. Have 2 locations local to me, but had to again drive an hour to get to drop off location in another town that was open. I will do everything in my power not to rent from U-Haul again

Marilynn V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THERESA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

Friendly, courteous and equipment ready

Linda K. 
Évaluation :
3

Make sure equipment is clean inside and out! Loaded with dead bugs !

Gerard G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal D.  |  Expérience générale 
Évaluation :
5

Professional,friendly and very nice staff

ALI A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
4

24 hour access would've been appreciated being that it's super hot in the daytime...but overall no complaints. Cheaper than the others

Heather S.  |  Expérience générale 
Évaluation :
1

I used your truck for 2 hours and it cost me 140 dollars i put gas in the vehicle and basically was called a liar by the owner of this location . As far as I'm concerned the extra charges were not explained throughly and I will never use uhaul again.

Erin J. 
Évaluation :
1

my installation came off before I made it to my location. Thank goodness I was out of the mountains, but it was still very inconvenient the last part of the drive and could have damaged my vehicle.

Carra J. 
Évaluation :
4

Someone ,broke the ziptie and stole the lock out of the unit

Laura W.  |  Online Move In 
Évaluation :
5

Mgr Maggie went above and beyond to help me. Definitely 5 star +

Terrell T.  |  Premières impressions 
Évaluation :
5

Maggie was very helpful! Thank you!!

Michelle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

Check out employee was great and was very quick and efficient.

Christina L. 
Évaluation :
3

Bird poop everywhere on my rv despite many requests to have it dealt with.

arleen & joe l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adria J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
1

the representative was extremely rude, the truck was dirty with left over dried fruits in the cabin It happened before with the same person but I thought he just had a bad day. I do not recommend this location to anyone as long as that guy is there or ask for the lady or the younger guy He lied about the mileage and refused to aswer questions like " how long does the 19,99$ cover? Refused to give details about pricing instead was answering us with another question. Never looked up at us, no eye contact keep looking at the computer or down. The most unpleasant situation

Adriana P. 
Évaluation :
3

The first vehicle they rented to me had a check engine light on stating that the battery charging system needed attention. These issues shouldn't occur if they're maintaining and checking the vehicles prior to renting them

charlene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly G. 
Évaluation :
4

My truck had a very low oil life, along with a bad TPI sensor. There was also a cord that broke in the truck leaving me stranded in a gas station for almost two hours. The only resolution they had when I got to the store to drop off the truck was a savings of $23. After having to miss work, having a broken truck that was supposed to be safe and reliable, I won't be returning to this location.

Taylor F. 
Évaluation :
5

Angel assisted me and he was excellent! I found out that he is relatively new to his job yet I would not have guessed that based on his performance. He knew everything he needed to do and did it quickly, so I was not delayed at all.

Michelle H. 
Évaluation :
5

Excelente parking

Juan A.  |  Expérience générale 
Évaluation :
5

Nothing.

Tara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G.  |  Expérience générale 
Évaluation :
5

Arizona was great!! It was hell in Minnesota with getting our pods

Jim T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myrna B. 
Évaluation :
5

Stella staff, Stella performance and newer vehicles.

GREGORY R. 
Évaluation :
5

My initial drop off location was Rocky's Tire shop in Phoenix. I was not advised that it was a self service location. I rented a 20 foot truck and vehicle trailer. When I arrived at Rocky's, it was a small lot with broken down cars everywhere. The fenced lot where I needed to drop off truck/trailerwas blocked by multiple non Uhaul vehicles. The lot was so small and crowded with broken down cars that I would not be able to even drive in half of the equipment to return it. I called Uhaul customer service and they directed to a Uhaul dealer that was able to meet all my expectations.

JOE G. 
Évaluation :
5

Rien

Greg M. 
Évaluation :
1

Assistant manager was very rude and not speaking to me like I was not smart. The lady on the phone who I called later was extremely sweet and helpful and I think that the location needs some retraining On how to help customers.

makenzie H. 
Évaluation :
4

Good service overall.

susie S. 
Évaluation :
5

front desk guy was very helpful.

Roberto R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl S. 
Évaluation :
5

Heather and Eric were great picking up and dropping off. I really like the new technology and process for checking in and drop off.

naomi G. 
Évaluation :
1

Lady at front desk rude! Very short with response to questions. This is not the first time I have expected this with this same person! It doesn't seem like she enjoys her job or people at all.

Michelle V.  |  Premières impressions 
Évaluation :
5

When I picked up the truck and drove the truck out of the parking lot at U-Haul, I noticed that the steering was pulling to the right. The whole trip from Arizona to Louisiana the steering was pulling to the right and made the drive hard.

Jerry M. 
Évaluation :
5

I could not figure out how to adjust the right side rear view mirror.

Mary P. 
Évaluation :
3

First of all I had my reservation and went in to pick up the truck. The lady tells me I have requested online pick up I tell her no i had said I'll come come in. She kept on repeating over and over again that I had online pick up.. i told her that I wouldn't even know. How to do an online pick up. She comes back with "well I guess it's time for me to learn" She says she had to. Well we finally got passed that than she says I only scanned the back pf my ID I said no when it asked me to scan my ID I had done both front and back she says I only scanned the back. She sends me a link to rescan I do it again just the front as she requested and I hit done and again she's telling I'm doing the back At this point I'm wanting to just leave and forget it all. Leaving me standing there she gets up and goes to the other end of the counter and begins putting brochures on the countets regarding uhaull. I ask her if she can help and she tells me to hold on. There was another lady there that is hearing all this and keeps looking at me like wow. I ask her is there any other way to get my ID in because the card reader says slide ID and she says we don't slide Id's Next she verified the return time of 4 o'clock and I said yes because the lady I had spoke to the day before told me that if I wasn't going to have the truck returned by 4 if I just call and let them know ill be ok with put being charged. She says no that's not true I'll be charged again so she extended it until 5. The girl that was on the phone and the one in the uhaul sounded to be the same person. They were both rude. She gives me the keys and says it's parked out front. I tell her there's a bunch of them which one. She points out the window and at the camera.. this is not acceptable customer service. I get the truck and the seat don't move forward and the whole truck just rattled like the doors were not closed all the way. When returning it the 2 guys that came out were great. Just not a satisfied customer

Janice C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

KEEP UP THE GOOD WORK.

Donald P. 
Évaluation :
5

Theresa/Maggie is the most awesome person I could have met!!! I was going through a rough patch in my life and she pored he heart out to me and relieved stress I had in every way. Just that support makes everything better. We need more people like her in this world and I think she should be recognized for it!!! Thank you so much and may god bless you triple the way you blessed me when I walked in your store. Marlo Robles

Marlo R.  |  Expérience générale 
Évaluation :
1

For a company I have used several times this was by far THE WORST EXPERIENCE EVER! From the initial call 4 days prior to scheduled pick up date advising me that they may not have my reserved truck available the day of my move...to the 2 day before my scheduled move date to advise they do have a truck but I had to drive 66 miles to pick it up instead of the 0,5 miles originally planned...to the awful experience at the pick up location where the customer service rep was a rude af and started raising her voice (for which she did apologize later), advising me that since someone else didn't return the truck they had reserved I was now going to have to drive another 2 hours to Tucson to get a truck, to the other woman who pointed at our truck in the lot, walked away and told us to use the app to start the check out process...I was fuming! In all honesty, in the end I got 2 days of the truck for free which greatly helped due to good ol monsoon weather in Arizona! So that was great! Upon return I used to app to check out...easy as pie and thankful I didn't have to deal with anyone from this location again. Recieved a disturbing call after we left the drop off location which the man simply hung up on me and didn't call back. Will never use this location nor U-Haul EVER AGAIN!

MONIQUE G. 
Évaluation :
5

Make the trucks free?

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brady M. 
Évaluation :
5

Fast and efficient

Ed B. 
Évaluation :
3

I ordered two furniture movers but when I checked in I was informed that there were not any. Even though there were two on the floor through sales associate told me that I could buy one but I couldn't rent one. Seems kind of dumb for a company to have things for sale, but not things for rent. Recommend you update your information on the web.

Derek S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita C. 
Évaluation :
1

Customer service was terrible. I called to make a reservation change and was done sucessfully. When I arrived they did not have the truck. The lady was extremly rude and had such poor customer service. English is my second language and she made it very clear she did not want to help me at all.

Jesus A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi and bradley W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila F. 
Évaluation :
4

Everything worked great. The truck was very fuel economical, and the the tow dolly worked great. The only problem was the 24/7 return. I couldn't get anything to work on my phone, and it kept kicking me out to start over,and the signs said that I would be charged a fee if I didn't do this right. I'm still not sure I did it right. That part was a nightmare frankly.

Steve N. 
Évaluation :
5

The lady that checked me out was helpful and professional. Found and returned a hoodie that I had left behind the seat.

Steve C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
1

Rude people there

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Celina M. 
Évaluation :
5

Had some issues confirming my reservation online, but thankfully the gentleman at the store was very nice in assisting me, to quickly get me on the road. :)

Noni-Kai W. 
Évaluation :
5

Perhaps a little more info on the fact that you'll be asked to double check the condition of the truck from an unexpected text message with pictures that are small and unclear. I had not rented a truck in many years and could've used a bit more in depth explanation rather than being treated like I do this every week. JT was knowledgeable and helpful.

Gretchen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN F. 
Évaluation :
1

be a little more educated in what you do ,

Frank M. 
Évaluation :
3

I'm a lil worried there is dead bugs and rat poop everywhere, and even a rat trap in my unit. Which makes me nervous that my belongings are going to get ruined by rats. The overall building is nice and the staff is amazing! But I feel like someone should be cleaning up all the dead bugs and rat poop that's down every hallway

Lindsey P.  |  Online Move In 
Évaluation :
4

Drop off key box

thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell J. 
Évaluation :
4

Great job with all the staff that helped me. Cost was also not super high. Will go to this location again.

Courtney M. 
Évaluation :
5

Maggie is amazing. She worked with us on several occasions when we needed it. I really can't say enough about her. Thank you Maggie, your a real asset to this company .

dawna l.  |  Expérience générale 
Évaluation :
1

I reserved my van rental 2 weeks before my pick up date and selected the 24 hour pickup as I needed it at 5:30 in the morning. When I got there, I was not able to pick up the can and was told I had to wait until the location opened. I called customer service and was on the phone for an hour. They blamed the location for forgetting the keys. When the location opened, they blamed the company / website for advertising the vans as being able to be picked up outside of the location hours. I was late to work and lost 2 hours with my van rental. I will not be paying full price for this and I will be reaching out to Eric Gronning on this issue.

Clayton D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TRACY D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jelithza V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nina M. 
Évaluation :
5

My experience with U-Haul was excellent.

Gloria W. 
Évaluation :
5

Everything was great

Jose L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paul T.  |  Expérience générale 
Évaluation :
4

I was very satisfied with my service at Mesa, Riverview U-Haul.

Aaron J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa V.  |  Expérience générale 
Évaluation :
1

Zero issues with the actual building and my storage unit. Where you failed me was using common sense when I checked out this week. I understand the policy to not refund a remaining balance if the customer elects to move their items out before the 30-day rental period has expired. I was not expecting a refund, even though I had paid for a full month and still had half remaining. I know the climate today, house prices are high, storage units are hard to find, and you probably have a waiting list. So, essentially, you get my full month rental, and you can turn right around and fill it right away. BUT, when I asked if I could have a couple of boxes to pad a delicate piece of furniture, YOUR employee charged me $6.00. It's not about the six dollars, it is about common sense. You already have my money for a full month rent, yet now can double your money for half a month with another renter. Common sense says, thanks for your business, here are a couple of boxes. Seems greedy and poor adaption to the situation to charge me six dollars. And it's not about the money, it's about using your head.

Brett M.  |  Expérience générale 
Évaluation :
5

The lady was so awsome that helped me I'm bringing coffee n doughnuts on Tuesday!!!! Thank you for all your help and catching my storage lol 😆

Erin R.  |  Premières impressions 
Évaluation :
5

I’ve told all my family members that got storage units in the visit in the area about this storage facility the manager the staff that’s there is awesome they’ve helped me out so much but one in particular that’s there is mags , she is phenomenal you guys are so lucky to have her

Charles L.  |  Premières impressions 
Évaluation :
5

The Manager and staff where very nice and helpful.

Tarraice B.  |  Premières impressions 
Évaluation :
5

I had been trying to get a unit at this facility for months. I have 2 others are a location in Tempe. I'm moving everything to your location. I love the efficiency, cleanliness and the exceptional service I received from Margaret.

DawnAngela W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy S.  |  Expérience générale 
Évaluation :
2

I was a tenant for over 10 years and the way I was treated left me with a lasting impression that is not at all flattering to the Uhaul employees

SHERI L.  |  Expérience générale 
Évaluation :
5

Great place

Quin B.  |  Expérience générale 
Évaluation :
4

The facility was clean but the staff needs a little work. Be more friendlier, it's your job it's not that bad.

Kee J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea m.  |  Premières impressions 
Évaluation :
5

My experience was awesome .The staff was very friendly, Was always quick in-and-out. Most certainly would rent from you again and would also recommend Friends and strangers

THOMAS C.  |  Expérience générale 
Évaluation :
4

There was a mixed up but fortunately was fixed speedy.

Annie or Arthur M.  |  Premières impressions 
Évaluation :
1

My furniture is in a storage unit. When I went today, (1/31/2022), I was told in another name . They were not able to find me in the system. Awaiting call from manager.

Annie OR Arthur R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger W.  |  Premières impressions 
Évaluation :
3

I had a storage unit for 7 years down in CG and the price never went up, I haven’t been her but two years and the unit price went up three times, the price hike ran me right out!!!!

REGINA P.  |  Expérience générale 
Évaluation :
2

— The code we received to open the gate was invalid. — The 10x15 has three small doors on it which means I will be unable to get exercise equipment in there — There is dirt all over the floor of the unit — The doors are dirty and squeaky — There are rat traps on the floor (not a good sign) — You can’t call the people on the front desk without going through a centralized location with a long wait time

James N.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane B.  |  Premières impressions 
Évaluation :
5

Clean and well lit area to store our RV. Gated RV storage provided peace of mind. Close to home for easy access when preparing for our roadtrips. Dump station and electricity provided to RV storage clients. Plus, friendly staff made our experience a great one! Have recommended to family and friends.

Colette or Jim T.  |  Expérience générale 
Évaluation :
5

Merci

Sean S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S.  |  Premières impressions 
Évaluation :
5

Keep up the great work.

RATTLEKAN K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maegen C.  |  Premières impressions 
Évaluation :
3

Everything went well until they charged me for the next month when I had called and informed them I removed my belongings from the storage. I was suppose to receive a callback in regards to getting my refund they haven't called.

Yestena S.  |  Expérience générale 
Évaluation :
5

great customer service- all staff was helpfull

elizabeth g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy D.  |  Online Move In 
Évaluation :
5

Very helpful and friendly staff. Made experience easy and they answered all questions.

Aida R.  |  Online Move In 
Évaluation :
2

Had my items there less than a month and were stolen. Office saying I didn't have a lock on. In which I bought the lock there when I rented it.

Armando or Myana G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovan Z.  |  Premières impressions 
Évaluation :
5

a++

Joshua T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John OR Kimberly P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Damari v.  |  Expérience générale 
Évaluation :
3

The staff wasn’t very welcoming.

Jim V.  |  Premières impressions 
Évaluation :
5

I always recommend u-haul to friends and family. Thank you for being there for me.

Rosalinda E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron J.  |  Expérience générale 
Évaluation :
2

The price kept getting more expensive the longer i was here. When it rained some things got wet didnt look like it leaked just accumulated condensation in the unit.i had to throw a few dressers away because of rats. Customer service was always availible.

Jared G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S.  |  Premières impressions 
Évaluation :
5

Gina was awesome!!!

Joseph A.  |  Premières impressions 
Évaluation :
5

I had my unit since 2017 and here it is 2021. No problem ever  I would definitely recommend!!

Pamila G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margot S.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and accommodating

Francine M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delia R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHALL R. J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alyssa b.  |  Expérience générale 
Évaluation :
5

Sinjin Kirkpatrick is a great employee

Paula C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark K.  |  Expérience générale 
Évaluation :
5

Tyco and the staff were friendly and helpful, despite arriving 15min before close. They were very helpful with the drop off process, thank you!

ALEXANDER L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M.  |  Premières impressions 
Évaluation :
4

Rent payment went up, but was great overall.

charlotte b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel H.  |  Premières impressions 
Évaluation :
5

Thursday morning the trainee and his supervisor were patient and helpful. She was good to others in line as well. A class act. Many thanks!

BRYAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicolas G.  |  Expérience générale 
Évaluation :
4

I went to return my two storage units. Rep told me they were too busy to come over to do final check out. He said come back before 5 pm even if we are closed we can do the paperwork. I was there 5:03 they close & refuse to talk to me. Thanks to CS I was able to returned them.

Adrian F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald B.  |  Expérience générale 
Évaluation :
2

I had submitted a reservation for a 5 x 10 and when I went to get the unit on 6/29/2021, I was advised the unit was sold, leaving me with no unit. I had no choice but to take the 10x 20 at twice the cost. They never offered to reduce the price nor did off any other solutions. I was very disappointed that it was rented without my knowledge. What's the point of a reservation?

Ronald S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamar C.  |  Expérience générale 
Évaluation :
5

From the moment we came in to inquire about a unit, to yesterday when we moved out, the crew at Lehi went above and beyond to answer our questions related to their facility, as well as moving questions in general. They were always willing to lend a hand out to my car with big boxes purchased, and gave great advice on products they carry, as well as corporate things like the upods. I will always recommend this location. Merci.

krissy or dan h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrell d.  |  Premières impressions 
Évaluation :
5

The manager was awesome I loved her a lot

THOMAS C.  |  Premières impressions 
Évaluation :
4

Everything was easy and smooth booking the room and getting the access codes. However, it stated online that I would be provided a free lock for the unit and it would be inside the unit. It wasn't there and I had to go back home to get a lock which wasted some much needed time.

Michael M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick P.  |  Premières impressions 
Évaluation :
5

Sean Jaggers referred me to Eric Gronning. Eric was extremely helpful and informative in helping me set up my account. The parking area is very clean and secure. I am very comfortable in leaving my RV in their care and look forward to keeping it there for years to come. I would highly recommend working with the U-Haul crew at this location.

Jim l.  |  Premières impressions 
Évaluation :
4

David Hudson passed away September 2020 of Covid-19. We are just maintaining the storage for his estate.

DAVID L H.  |  Premières impressions 
Évaluation :
3

I understand climate control but the temperatures never changed during the day and were around 85/90 which caused warping to my antique dresser and one of my brand new bookshelves.

Jazmyne C.  |  Expérience générale 
Évaluation :
5

Your rate was raised twice in less than a year

Monette V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manlio G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B.  |  Expérience générale 
Évaluation :
3

The facilities were clean. The staff however were rude anytime I spoke with them at my location. If I was 1 day late they locked me out and called my friends non stop almost to the point of harassment. When I called the facility the person that answered says hi I'm going to put you on hold. So, I always remained on hold no matter when I called. I'm sure other stores are fine but the people at my store were rude

Vicky W.  |  Expérience générale 
Évaluation :
5

Squeaky clean facility!

Greta C.  |  Expérience générale 
Évaluation :
2

Well one thing I was upset about is I had a reservation for a 5 x 10 x8 climate control and got there and was told first come first serve. So I had no unit then was told they had a10x20 and it was outside now I would have to pay 163 a month not happy at all. All of my families stuff fill a corner of the unit. I would love a Unit inside and some kind of discount cause that's what I reserved and was told was waiting for me. We drove down here all the way from Maine to help my mother out cause she is ill. So money for us is tight and to jump from 78 and change to 163 is going to hurt us. So if it can be fixed we greatly appreciate it. Thank you so much. Paul M.

Paul M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M.  |  Online Move In 
Évaluation :
2

They don’t call you back, they don’t work with you when you’re not able to pay or lose your job.

Kelli Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian o.  |  Expérience générale 
Évaluation :
4

It drives me nuts when the lights go off some there is no way to keep them on when working for a while. You might be wasting more money by trying to save money. Fluorescent lamps cost for turn-on, not duration, and customer becomes unhappy.

Donald W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Madeline W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H.  |  Expérience générale 
Évaluation :
3

Too much confusion and inconvenience for an average customer. Constantly changing staff and office facilities

DONNY M.  |  Expérience générale 
Évaluation :
5

Merci

Sean S.  |  Premières impressions 
Évaluation :
5

I emptied out the storage right at closing hours. The customer service gentleman was incredibly nice and said he would stay and check me out so I wouldn't have to complete it at a different time.

Jon N.  |  Expérience générale 
Évaluation :
3

Nice facility, but too many price increases.

mike w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John or Crystal M.  |  Premières impressions 
Évaluation :
4

I've been a resident in the Scottsdale/Mesa area for 60 years and this is by far the cleanest, best maintained and well managed Uhaul's in the valley. Eric and his staff are terrific! I would highly recommend this particular storage facility to anyone looking for a safe, secure, clean and well maintained facility for your storage needs and I would definitely return to this Uhaul for any future storage or rental needs if necessary. R. Phillips

rebecca p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B.  |  Premières impressions 
Évaluation :