Gabriel is the bomb!LARRY F.
Customer Reviews for U-Haul Moving & Storage of Lemon Grove
Pour nous contacter
Lemon Grove, CA 91945
(W Of Lemon Grv Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
MAYBE NEXT TIME KEEP YOUR WORD. I CALLED EARLIER TO EXTEND MY RESERVATION AND WAS TOLD JUST TO COME IN SO THEY COULD TRADE MY TRUCK I WAS USING OUT FOR A NEW ONE AND THEY WANTED ME TO PAY $2000. POOR CUSTOMER SERVICELuis M.
Trailer had old tires on it and one blew out on my trip. Had to wait and hour and half for roadside assitanceMo D.
Le client n'a pas laissé de commentaire.Marissa G.
I love this UHal on Massachusetts. Very large parking lot. Very spacious. Great Caring understanding Customer Service. A Staff that has A lot of Compassion for it's customers. We thank you.Laticia H.
Le client n'a pas laissé de commentaire.Chris W.
Le client n'a pas laissé de commentaire.Peter H.
Le client n'a pas laissé de commentaire.Jose R.
Gabrial was very pleasant to work with. Thank You,JEFF W.
This was hard for me moving my moms thing, but this location went above and beyondTracy S B. | Expérience générale
Unknown to anyone, the first truck had a cut fuel line, so we returned it after gasoline spilled all over the ground at the gas station when we tried to fill it. It was inconvenient and wasted some time, but the staff gave us another vehicle and extended our time. The second truck was clean and worked well.Theodore M.
Everything went as expected in a brief time.Timothy S.
Le client n'a pas laissé de commentaire.Christina R.
Le client n'a pas laissé de commentaire.Rodney W.
Le client n'a pas laissé de commentaire.CLAXTON H.
Very fast and great customer serviceDonn M.
They top storage are hard to get to the ladders are unsafeROBERT Y. | Expérience générale
Staff was very friendly and ready to assist. Merci!Daliana S.
Le client n'a pas laissé de commentaire.Walter S.
Le client n'a pas laissé de commentaire.melina V.
Le client n'a pas laissé de commentaire.Jason W.
Le client n'a pas laissé de commentaire.MARVIN C.
Nice and friendly employeesIhsan T.
Yes and service is goodfelipe J.
Le client n'a pas laissé de commentaire.Tammy E.
Continue as is and all will be fineJAMES P.
No problem what so ever. Good service, and very proffesional.Ruben C.
Le client n'a pas laissé de commentaire.FRANK G.
Yes I was really satisfied with customer service they really take care of me and I really would recommend people there and I want to thank you guys for everything you do for me have a blessed dayCarol M.
Le client n'a pas laissé de commentaire.christine R.
Le client n'a pas laissé de commentaire.BRyan P.
Made a reservation for a different location. That location was reflected in email confirmation. However, once at that location, we were informed our booking was NOT there and was actually at the Lemon Grove location, with no explanation why. Very frustrating but the manager at Lemon Grove, though not super friendly, was helpful.Samuel S.
My comment on Road sides assistant is that I got a flat tire traveling on 8th east to El Centro I call dispatch while talking to dispatch she hang UP THE AND ASKED ME WAIT IT TOOK ABOUT 15 MINS AND she answer telling me she will transfer my call to another dispatch why is happening?David M.
None of the equipment was available and ready which I had previously ordered a couple of days before online. The truck wasn't even ready for me to pickup, although I did eventually get the truck.Bernard D.
The staff is great, friendly and helpful.JEFFREY B.
Le client n'a pas laissé de commentaire.Rachel B.
Le client n'a pas laissé de commentaire.Albert A.
Gabriel the General Manager & Staven staff were outstanding. Rate 10-A. Thank you. Steve Weissinger.Steve W. | Expérience générale
Service was exceptionalAnthony H.
Le client n'a pas laissé de commentaire.RACHEL B. | Premières impressions
You need to CLEARLY explain to potential customers that the price on the rental and the money (cash or credit card) to pay the day you pick up the vehicle, will NOT be the sum quoted as the total cash you need to pay the day you pick up, BUT, you need to pay the TOTAL estimated cost of the rental, which in most cases is like $300. Than the price they listed on the order as the total amount you need the day you pick up As is, it's confusing, and a surprise when you actually show up with the amount listed as the amount you need to pay the day you pick up. I'd this is confusing to you, feel free to contact me at firstname.lastname@example.org and I can forward you the copy of the order and topic I am explaining here. Best to avoid these types of miscommunications by simply quoting the ACTUAL total cash you need to show up with to rent from your company.Jerry B.
Le client n'a pas laissé de commentaire.Nicole V. | Premières impressions
Le client n'a pas laissé de commentaire.DALLAS M.
Le client n'a pas laissé de commentaire.Antoinette M.
Le client n'a pas laissé de commentaire.Najma A.
Management and staff are okay they take care business here okay.MARY R. | Premières impressions
Le client n'a pas laissé de commentaire.Jiovanny R.
Manager and staff was very helpful and polite.Johnathan M.
Nice location and has everything you need for storage and moving.Mario D.
Le client n'a pas laissé de commentaire.Ariana C. | Premières impressions
Le client n'a pas laissé de commentaire.ANTHONY K.
It was an easy drop off. Employee was very helpful and we didn't even need to get out of our vehicle. He unlatched the trailer and sent us on our way. Very pleasant experience.Daniel M.
They told me tge reserved a van at your West Haven branch but they don't have one there for me and I'm supposed to be ready tomorrow morning with a van!JOHN L.
Le client n'a pas laissé de commentaire.JEREMY P. | Expérience générale
I was told the dealership to drop it off would not take the rig, so I spent over 7 phone calls, three internet chats, two call backs and 6 hours later on hold finally found out where to drop it off. It was horribly frustrating and although the local people were great, the corporate level, customer service is none exsistant.Rhea M.
Le client n'a pas laissé de commentaire.Jim B.
Le client n'a pas laissé de commentaire.Walter K.
Le client n'a pas laissé de commentaire.Olivia F.
Le client n'a pas laissé de commentaire.Ivan L.
Le client n'a pas laissé de commentaire.Christian B.
Le client n'a pas laissé de commentaire.Jayla O.
We are very disappointed that we originally were quoted the same price to choose one way or round trip since we were driving out of state. And we were not able to change it after deciding to do one way instead of round trip without being charged 3x the amount which is thousands of dollars.JOSEPH M.
Le client n'a pas laissé de commentaire.dan H.
They people were all extremely nice and helpful! My original order was changed and I had to go to this location which I was not happy about however they made me happy that I was forced to go to them! I highly recommend this location!!!Jacque C.
Gabriel the manager. A 17 year veteran was outstanding. Sincerely Steve WeissingerSteve W. | Premières impressions
The truck that was given to me was new but it was dirty. There was at least a hundred bugs on the windshield and the inside of the window had a film on it and stuff that was spilled all over. I had to pull off the road to go through my haul just to find some rubbing alcohol and a microfiber to clean the windows because it was difficult to see clearly. The tires were 15-20psi lower than the recommended tire pressure of 80 psi I've had issues with tire pressure and cleanliness from this location in the past and clearly my past complaints haven't made any difference. Thankfully I've now moved away from the area and will no longer need to rent from the lemon grove location.Franky G.
Le client n'a pas laissé de commentaire.Adrian F.
Le client n'a pas laissé de commentaire.RENE M.
Le client n'a pas laissé de commentaire.Job L.
Le client n'a pas laissé de commentaire.Lee G.
Le client n'a pas laissé de commentaire.TRISHA M.
Le client n'a pas laissé de commentaire.Mary R.
Large well stocked yard. Very friendly guy helped me.Steffen H.
Not much ,it was a great experience all around, thank you!Chris J.
Le client n'a pas laissé de commentaire.gary M.
Le client n'a pas laissé de commentaire.Julio J.
Le client n'a pas laissé de commentaire.sinoi L.
Le client n'a pas laissé de commentaire.DERLY C.
Great Customer service, didn't have trucks i wanted to rent handy or dolly on hand i needed hopefully in future will be betterSteven G.
I rented a 17' truck today. The ramp on the trailer was so slippery which unfortunately caused a fall accident. Later I realized the whole ramp was full og grease. I believe the grease had been used on the lock and levers nd somehow it ended up on the ramp! I know safety is a priority for U-haul and that is the reason I am bringing this to your attention.Amin A.
Keep doing what your doing âœŠ🏿Alphonso S.
Le client n'a pas laissé de commentaire.Victor P.
staff was very helpful even when it was very busytressa R.
Le client n'a pas laissé de commentaire.MADISON C. | Expérience générale
I made my reservation with time and just because I want to confirm at the day of the reservation, I was told that it was gave to some else that pay first buy my was a package deal with the rental of the uhual.Luis L. | Premières impressions
Le client n'a pas laissé de commentaire.Dominique T.
Le client n'a pas laissé de commentaire.Avaline F.
Le client n'a pas laissé de commentaire.Thanh T.
See above.Katelyn B.
Neither truck had oil and a repair truck had to be sent to our site to fix both vehicles.Lindsay B.
Excellent customer service! Efficient. Honest.ALBERTO A.
I pick up a van and it was invested with ants. Whiten I realized it made 3 calls trying to change vans but repeatly got put on hold. But agent was nice about it on return of truckDarnell G.
I've used this location several times over the last 5 years and have never had a serious complaint. This time it was terrible. The truck I reserved ahead of time wasn't there when I showed up to use the mobile app forcing me to go inside to resolve, the line inside was slow and long, the person who helped me was bouncing between multiple terminals/customers, the fuel level was below where the contract stated it was, the link to verify the trucks conditions and fuel was very delayed causing me further time lost, and the truck was not as clean as usual when picking up from uhaul. Overall I was very disappointed with the entire pick up experience and if this had been my first time I would never use them again but I'm hoping it was just a rough weekend for them due to high volume of rentals and low staff. There usual track record of fast, kind, helpful service and clean, accurate, well maintained trucks is their saving grace. I'll be giving them another go on my next move and hopefully they'll be back to their regular high standard.AUDRA D.
Le client n'a pas laissé de commentaire.Carlos L.
Nothing to commentMark S.
Can't think of anything. I am extremely happy with the service.RHONDA K.
Le client n'a pas laissé de commentaire.Virgil W.
Le client n'a pas laissé de commentaire.Phillip M.
Le client n'a pas laissé de commentaire.JACOB T.
Everything was great.Sharavyn P.
When I went to return my rental, there were THREE gentlemen outside. Only one of them was busy with another customer. The other two just watched me as I struggled with the online return process. Maybe next time approach the customer to assist with the return. Or get rid of the sign that says â€œduring business hours please wait here with your rentalâ€¦.â€ Next time, at least acknowledge your customer that's waiting for assistance.Daliana S.
Le client n'a pas laissé de commentaire.CHERI H.
Le client n'a pas laissé de commentaire.Yusimiley B.
Le client n'a pas laissé de commentaire.Jim B.
Very professional and friendly.Terrell B.
Le client n'a pas laissé de commentaire.Wendy A.
My experience was user friendly, convenient and hassle free. My compliments to your team at Lemon Grove !Thomas C.
Staff was really nice and helped me move in. My particular unit was not available after having a reservation but the staff helped me get another unit for the next month! Security is also great here.Cheryl S. | Premières impressions
The woman that helped me was very professional, polite, and courteous. She was really easy to talk to. I was pleased with her and the whole staff.Koloseta P.
Le client n'a pas laissé de commentaire.John S.
One tire was about to blow up before we even started loadong the trailer. I took back to the center that reserved the trailer, the employrr was rude and the manager eefuses to help. I had to take the trailer and the tire blew up in front of my house. This cod of easily gone bad really quick. Uhaul does not care about their customers safety.joe R.
Fast servicetomarkic w. | Premières impressions
You were the first one I used in my life and I saw your storage and I felt for it. You are an excellent business. Thank you for taking care my need. Yes, if I need a storage, I will go back to you definitely. Also I will recommend you to everyone. Take care and thank you again.Terabata G. | Expérience générale
Le client n'a pas laissé de commentaire.Sylvia G. | Premières impressions
Le client n'a pas laissé de commentaire.JENEFFER C. | Expérience générale
Loved the 24/7 access. Staff were always helpful and friendly and professional.GUADALUPE M. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon T. | Expérience générale
Le client n'a pas laissé de commentaire.Benjamin P. | Premières impressions
Le client n'a pas laissé de commentaire.Paige W. | Expérience générale
Le client n'a pas laissé de commentaire.Justin L. | Expérience générale
Le client n'a pas laissé de commentaire.Godfrey P. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer M. | Expérience générale
Le client n'a pas laissé de commentaire.QUINN D. | Premières impressions
Le client n'a pas laissé de commentaire.Paul C. | Online Move In
Le client n'a pas laissé de commentaire.Alaexzandria Y. | Expérience générale
Le client n'a pas laissé de commentaire.Leonardo N. | Expérience générale
I used this unit for almost a year and have no complaints.NINA P. | Expérience générale
Le client n'a pas laissé de commentaire.elizabeth O. | Expérience générale
Costumer service was Great 👍KEVEN B. | Premières impressions
Le client n'a pas laissé de commentaire.TAMARA P. | Expérience générale
I will definitely us uhaul an Storage again and recommended it.Frank M. | Premières impressions
Loved itADAM F. | Expérience générale
Le client n'a pas laissé de commentaire.Al C. | Expérience générale
Le client n'a pas laissé de commentaire.graciela j. | Expérience générale
The assistant manager was always really great and helpful. Unfortunately I can't remember his name.PAIGE S. | Expérience générale
Le client n'a pas laissé de commentaire.BERNARD M. | Expérience générale
Le client n'a pas laissé de commentaire.EARLENE A. | Premières impressions
Le client n'a pas laissé de commentaire.Joshua S. | Expérience générale
We had two units. One unit was well lit but the smaller temperature controlled unit was very dark. Staff are very good. I had a horrible experience at the last U-Haul storage facility in Texas. Lemon Grove in CA was much better.ROCHELLE M. | Expérience générale
Le client n'a pas laissé de commentaire.Kellie E. | Premières impressions
Everything was great except for the outside area. It was dirty, empty food containers, bottles, garbage all over the sidewalk and parking lot. Also some sketchy people hanging around the facility that made it feel unsafe if I had been the alone.Shari H. | Expérience générale
Le client n'a pas laissé de commentaire.ERIK J. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES A. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia O. | Expérience générale
Very good experience. My only disappointment is they wouldn't apply a moved out early to my other unit. I found the staff to be very helpful. I don't like there are no trash facilities on site.ROCHELLE M. | Expérience générale
Le client n'a pas laissé de commentaire.Laura V. | Premières impressions
Le client n'a pas laissé de commentaire.Albino S. | Premières impressions
Move in was very complicated. Didn't know where to check in…! Went to get help from the customer service. They were friendly, but not very helpful. First time I went to customer service they helped me check in, and showed me on a map where my unit was. Walked around the whole placed still confused about where my unit was, and when I found it, it was locked! I went back and water in line again in customer service explaining I couldn't get into it. They sent the trainee to unlock my locker, and there was not a lock ready for me to apply. After going back to customer service a 3rd time explaining I rented online they gave me a lock, and sent me on my way.Cory B. | Online Move In
Would like to access past 7pmHannah S. | Expérience générale
Really nice people! Been doing business with this particular U-Haul, like forever. Why, because the people who work there are so Nice and professional!!WILMA N. | Premières impressions
There was no carts available to help making the moving experience better. Walking back and forth carrying your things is not funIdalia S. | Online Move In
It is like a Ray of sunshine to use u haul !JOYCE H. | Premières impressions
The only issue was finding a cart available to assist with unloaded and transporting.Hannah S. | Premières impressions
The six months that I rented my storage from U-Haul. When I went to my storage unit to grab a few things it was never a cart available. So that's why I end up switching out to another unit at another place.RICKI P. | Expérience générale
Le client n'a pas laissé de commentaire.Mauricio C. | Expérience générale
Le client n'a pas laissé de commentaire.Ladarius B. | Expérience générale
Le client n'a pas laissé de commentaire.Silvia V. | Expérience générale
Le client n'a pas laissé de commentaire.Bianca C. | Expérience générale
Clean, convenient, friendly, professional service!Margarett w. | Expérience générale
Very helpful, and accommodating. Pleasant staff respectful well-mannered clean business and people that keep their word.Willie w. | Expérience générale
System was shut down and a lot of my time was wastedSHANAE L. | Premières impressions
Le client n'a pas laissé de commentaire.VERNON M. | Premières impressions
The whole overall experience was great. But there definitely needs to be better lighting. It was very hard to see in the units let alone the hall ways.Sarah L. | Expérience générale
The Staff member Kelley, went out her way to accommodate me.Ben H. | Premières impressions
Le client n'a pas laissé de commentaire.Eric P. | Expérience générale
The staff were very friendly, patient, and helpful with my move-in, questions, and schedule changes.Michelle P. | Premières impressions
Professional, easy to talk with, good informationBrenda L. | Premières impressions
The inside of my unit was unfinished concrete, with dust and crumbled concrete all around. There was no lighting inside the inside the unit, and next door, labelled mechanical room was racks of servers, and a multitude of monitors. This dealership, just to make clear, had become a target of frequent smash and grab runs, some involving equipment. One day, there were three intelligence analysts in the mechanical room studying their footage of the theft of a truck off the lot. Literally, a veritable hub of Intel for the border just south via the rail line. 10/10 I would trust my stuff to them yet again. Bang on staff, management that will surprise you with the best deal even you least expect it, and really understanding.. Do not go to the National City location. They are like visiting OCS on pick up day.CHRISTOPHER R. | Expérience générale
I had an amazing experience. Highly recommend this location to anyone looking to store.Ceasar S. | Expérience générale
Le client n'a pas laissé de commentaire.michael h. | Expérience générale
Le client n'a pas laissé de commentaire.Vickie M. | Premières impressions
We had an unfortunate reservation mix up that cost us to lose much needed time & money. I had made the reservation online for a 4x7x8 size unit weeks prior. Our son wanted to move some items in prior to our arrival/original move in date of May 22. I was able to change it to May 20 but unfortunately our son ended up not being able to borrow a truck so he did not go, which ended up being a "no show" resulting in canceling the entire reservation. I was not made aware of this cancellation policy so was very surprised to show up on the 22nd, no reservation to be found & discovering that this particular size was no longer available-only a larger, more expensive 8x10 was. We were in a 'must have' situation since we were only there to help our son for the day & the Uhaul truck we had rented at this same location was waiting. I feel a simple phone call or email to notify me of this change/no-show/cancel policy would have alleviated a lot of stress.Melissa A. | Premières impressions
Le client n'a pas laissé de commentaire.RICKY V. | Premières impressions
Having a Ubox was inconvenient. The actual unit i switched too was better in that aspect. Clean facility. And secure. The staff change alot. Not always practicing good Customer Service. Long waits. Constant mix ups.Deja M. | Expérience générale
Le client n'a pas laissé de commentaire.Ismael R. | Expérience générale
Le client n'a pas laissé de commentaire.Bianca C. | Premières impressions
I surely do not remember the name of the Me Too! Says location but I will have to say they have very well trained in friendly staff dinner we all definitely deserve a raiseSarah L. | Premières impressions
Le client n'a pas laissé de commentaire.Sean S. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia O. | Premières impressions
My unit is the Second Story didn't describe on how to use a ladder to get my stuff into the unit very unhappy both have to climb the stinky ladder go in and out of my unitEric B. | Online Move In
Le client n'a pas laissé de commentaire.ROBERT B. | Premières impressions
Le client n'a pas laissé de commentaire.Denise M. | Expérience générale
Le client n'a pas laissé de commentaire.KRISTINA H. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH PATRICK H. | Expérience générale
Everyone was very professional, informative and kind. They went beyond their professionalism to make me feel comfortable about my decision.Chad F. | Premières impressions
Le client n'a pas laissé de commentaire.JIMMY M. | Expérience générale
Le client n'a pas laissé de commentaire.JUNE H. | Expérience générale
Le client n'a pas laissé de commentaire.KAMMY T. | Premières impressions
Le client n'a pas laissé de commentaire.LEANNE B. | Expérience générale
The manager is rude and aggressive. Threatening toward women and needs a replacement or training and anger management.vanity k. | Expérience générale
Kelly was great help to me, she even went out her way to find me a cart to put my stuff on to take it to the storage.RICKI P. | Premières impressions
I'm sorry that I can't remember the young lady that helped me. She was so friendly and helpful. She took the time to take me to my storage room, and made sure everything is fine. She noticed that the door was hard to open, because it was hitting the floor when you open it. She made a phone call immediately, and it was all fixed when I came in to move my thingsMilagros A. | Premières impressions
Le client n'a pas laissé de commentaire.Wiley N. | Online Move In
Le client n'a pas laissé de commentaire.SHALISA W. | Premières impressions
Very friendly love you all service they also help you with financial when you can not pay on time do to Covid19 there will give you discount or they would wave their past do fee thanks to The manager for you all of your help manager Kelly as very understanding very helpful do appreciate I was was them for 8 months and she understood everything that was going to her thank you very much Kelly for help on the album a hard time dealing with the COVID19 How we me was my disability take it to and from my idols are really do appreciate the easy access for those that are disable R have disability You Hall Massachusetts's to keep up the good work we appreciate all the hard work and you're going to stand open door in this hard timesantia g. | Expérience générale
It was a good experience for me. I appreciate all the help that I received from the workers there.henrietta r. | Premières impressions
Kelly did a great job helping me get set up. It was fast and easy!Dawna U. | Premières impressions
Great people and great facilities.DANIEL S. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy C. | Online Move In
Le client n'a pas laissé de commentaire.Roy r. | Premières impressions
Gina, the marketing manager, and Daniel Rios, the general manager, we both service-oriented and compassionate. Kelli, the assistant manager, however, was not. She did not look for solutions and has rigid and uncompromising decision making tendencies, which is not helpful to customers, especially during an unprecedented pandemic. Gina was amazing through. She acknowledged my concerns and apologized, which is everything to a customer, and she followed up to ensure resolution was reached. In doing so, she'll have a repeat customer and referrals from me.vivian m. | Expérience générale
Kelly and Levy were very helpful. We unfortunately had to move out, but even that experience was pleasant. We thank you all for your help.Steve R. | Expérience générale
I felt very comfortable with their staff very good people I will always use them if I need them again thank u so much.Loretta W. | Expérience générale
I moved to my beautiful apartment didn't need storage anymore. Thankyou nasimNASIM S. | Expérience générale
Zahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.bessie b. | Expérience générale
Due to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.FELICIA W. | Premières impressions
We are very pleased with Uhaul's staff and facility. Kiki is an exceptional employee who goes 110 % in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky EsquedaJERRY E. | Expérience générale
Le client n'a pas laissé de commentaire.Minnie B. | Premières impressions
Great Staff and customer service.Rosalio R. | Expérience générale
Renting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!Toni B. | Expérience générale
Great customer service from all the staff members.Rosalio R. | Premières impressions
Le client n'a pas laissé de commentaire.Xanthe M. | Expérience générale
Le client n'a pas laissé de commentaire.beverly anne n. | Expérience générale
On Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I'm happy they helped me.Monika B. | Premières impressions
Le client n'a pas laissé de commentaire.reginald p. | Premières impressions
Sandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I've had with u-haul yet!Ashley L. | Premières impressions
Steven was very helpful in finding us a cart for moving, very polite and respectful.Jeunita R. | Expérience générale
Staff at U-Haul made moving in easy and convenient, thank you! I appreciated not having oodles of paperwork to complete, just a few questions to answer, and boom, all done! I also appreciate receiving the move-in bonus of a free month! How could I go wrong with all of these conveniences?Toni B. | Premières impressions
So unorganized. Every single step of the way there were problems. Staff needs to be trained. Very poor customer service. You kept incorrectly billing me and I would call to fix it. Thinking it was resolved I then would receive emails saying I still owed. This happened multiple times. I then went in person and they would look up my account and say everything was fine. I then would receive another email so back in person I went- 4 different times. I spent so much time on the phone and going into the facility to resolve your mistakes. Then you sent my emergency contact a bill-this was my father and it got him very upset thinking I wasn't paying my bills. My dad had a heart attack and stroke a year ago and upsetting him was extremely upsetting to me. Final straw, I moved out and went to the office to inform you all that I was moving. I was assured I was moving out on time and would not be billed. I was billed and told I was late and there would be a lean on my property which is a joke since I emptied out the storage unit. You guys have your heads up you know where. Never doing business with uhaul again.Michele T. | Expérience générale
Le client n'a pas laissé de commentaire.Gwendolyn D. | Expérience générale