Évaluations des clients U-Haul Moving & Storage of Lemon Grove

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lemon Grove

Cote générale :

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NASIM S. | Expérience générale |
Évaluation :

I moved to my beautiful apartment didn't need storage anymore. Thankyou nasim

David L.
Évaluation :

the service was great but I had charges on receipt that I shouldnt have had and Im getting no response to my emails

Taylor K.
Évaluation :

Great customer service

GLENN S.
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Le client n'a pas laissé de commentaire.

Crystal S.
Évaluation :

Le client n'a pas laissé de commentaire.

Eddie R.
Évaluation :

I received the contract when I initially reserved the truck however I have yet to receive an actual receipt telling me how much was actually charged. Not good at all!

William M.
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Le client n'a pas laissé de commentaire.

Debbie S.
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Le client n'a pas laissé de commentaire.

Rosalyn C.
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Le client n'a pas laissé de commentaire.

CLAYTON G.
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Everyone who helped me through my rental experience, through this uhaul location were very friendly and helped accommodate all my needs.

WILLIAM D.
Évaluation :

Everything was outstanding

JOHN F.
Évaluation :

Great service , at this location !! U-Haul needs to be a little more picky about their agent franchisees. Stop giving them out to just anyone with a pulse. I went to two other "Agents" , one was the liquor counter of a local supermarket , and English wasn't even their 2nd language. The experience was so bad I took my ID and credit card back and left . The second was a not any better . Try vetting them for a change . It's YOUR COMPANY they are poorly representing . Just a thot .

Courtney V.
Évaluation :

Very professional, helped me even though I had the wrong truck.

Raymond G.
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Le client n'a pas laissé de commentaire.

Anthony V.
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Le client n'a pas laissé de commentaire.

Michael S.
Évaluation :

A lot of equipment to meet needs. Could have employees with a little more customer engagement.

ROBERT A.
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I thought everything went great - especially the quick return process. Like within 5 minutes of driving up with vehicle - much quicker than anticipated. Person that rented equipment that morning was great too.

KERRY S.
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Le client n'a pas laissé de commentaire.

MARLON B.
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Le client n'a pas laissé de commentaire.

bessie b. | Expérience générale |
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Zahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.

FELICIA W. | Premières impressions |
Évaluation :

Due to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.

Jermaine M.
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Clean the seaman off the winwad sail. Bulls don't blow a load like this. This I'd definitely camel splint this load. Looks like a lonely elephant got a tick

Wayne H.
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Le client n'a pas laissé de commentaire.

Jaime Y.
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Le client n'a pas laissé de commentaire.

Judy M.
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Le client n'a pas laissé de commentaire.

Andrew R.
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Le client n'a pas laissé de commentaire.

Mike B.
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They were awesome.. professional and great!

SHIRLEY M.
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Le client n'a pas laissé de commentaire.

TALAL A.
Évaluation :

Very helpful

JERRY E. | Expérience générale |
Évaluation :

We are very pleased with Uhaul’s staff and facility. Kiki is an exceptional employee who goes 110% in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky Esqueda

RONALD H.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Joseph O.
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Le client n'a pas laissé de commentaire.

Mario V.
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FYI the truck I used had a problem with the gas gauge , it was stuckon 1/4 fuel level

KEITH H.
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Nothing! Everything was excellent! Thank you!

thomas D.
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Le client n'a pas laissé de commentaire.

ALVARO O.
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Great customer service and friendly staff

Alvaro G.
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Le client n'a pas laissé de commentaire.

DAVID A.
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Le client n'a pas laissé de commentaire.

CHARLES D.
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service is generally slow

Lucinda L.
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False advertisement, you daybin town 21.95 , we had the truck for 2 hours and was charged 80 dollars we never recommend u-haul to anyone so not worth it.

Ronald J.
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Awesome staff!!

Timmy R.
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Le client n'a pas laissé de commentaire.

Barbara H.
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The lady who checked me in was extreme helpful. I wanted to hug her, but couldn't due to Covid. She should receive a raise! She was so lovely.

jason R.
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A very bad experience. If I ever use U-Haul again I would never use this location. They didn't have the size that was I ordered they gave me a smaller and the lights didn't work.

Vladyslav T.
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Le client n'a pas laissé de commentaire.

john R.
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Smooth sailin!!

RUDY O.
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Le client n'a pas laissé de commentaire.

DESTINEE H.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Maria T.
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Made a 27ft reservation online for Saturday in El Cajon got a call Friday night only available was a 16ft. In lemon grove. Showed up for my 16ft on Saturday and was told they overbooked and didn't have a truck for me. Rented a truck for Sunday instead and got a call Saturday night they were over booked. You need a better system to manage your trucks like a central data base. It's terrible customer service and then to put it on the employees to break the news to the customer its just wrong. Do better Uhaul!!!

Gordon N.
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They had a good selection of equipment and had everything to complete a move.

ANDREA I.
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Le client n'a pas laissé de commentaire.

Carlos G.
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Le client n'a pas laissé de commentaire.

Ryan O.
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I was about 45 minutes late and charged for the whole next day a little upset about that. The staff was nice.

JAMES G.
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My milage was wrong

Richard G.
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Le client n'a pas laissé de commentaire.

DANNY C.
Évaluation :

The check in process still takes entirely to long.

Steven G.
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Le client n'a pas laissé de commentaire.

PHILIP G.
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Friendly staff

JOSE R.
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Thank you very much for you service

FRANCOIS C.
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Coverage for roadside assistance in the event of a lock out

Jassmine S.
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Le client n'a pas laissé de commentaire.

Lola M.
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Very good customer service latreese was very helpful

Doan D.
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Le client n'a pas laissé de commentaire.

Lawantha M.
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The staff at the Lemon Grove Uhaul was attentive and professional. The associate Steven Martinez assisted me to check out a van, and had a pleasant demeanor. When I called the next morning to ask follow up questions, the associate Latrese P. was very patient and informative in answering my questions. I also reached out to the Customer Care Center and was greeted and assisted by another associate named Ochie who was also pleasant, and helpful to speak with. All three individuals I listed above deserve to be recognized, and I hope Uhaul will reward them as valuable members of their organization. A satisfied customer L. McDowell Contract # 80185527

JOSE C.
Évaluation :

WENT I GOT THERE THEY WERE VERY BUSY BUT LEVIE WALK IN FROM LUNCH AND JUST TOOK OVER, BEFORE YOU KNOW I QAS ON MY WAY, THANK LEVIE YOU ARE A COMPANY MAN

justin W.
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Le client n'a pas laissé de commentaire.

Daniel D.
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Well-run and efficient. Employees extremely professional and polite. Even thought they were very busy, I was attended to very quickly. I would definitely rent from them again!

Minnie B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

brett S.
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Le client n'a pas laissé de commentaire.

Thomas R.
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Very Good Service

Victor L.
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Le client n'a pas laissé de commentaire.

DANIEL L.
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I had a storage for 2 years and every time I've been there one of your employees always so helpful and knowledgeable Her name is KiKi cant remember her last name. I am handicap and she is always busy and very helpful Thank you very much KiKi Daniel

George G.
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Le client n'a pas laissé de commentaire.

MARCO P.
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Le client n'a pas laissé de commentaire.

Edwin A.
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Everything went by smooth no issues

Judith R.
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Online check in saved a lot of time

Daron T.
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Le client n'a pas laissé de commentaire.

HUGHFORD M.
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Le client n'a pas laissé de commentaire.

HUGHFORD M.
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The manager and team is excellent! Mr. Rios leads his team by example all team members I have dealt with at this location has been professional, courteous and friendly!

Sarah K.
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Le client n'a pas laissé de commentaire.

Christopher T.
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John was a Very Very nice staff employee. Good job

Virgil D.
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Le client n'a pas laissé de commentaire.

Marlene P.
Évaluation :

The lady that helped us at the check-in to get the U-Haul rental was not very friendly. She has the wrong attitude and made me feel that I should not return to that location. I MUST clarify that the emoyees that gave me the keys outside are very professional.

ALMA C.
Évaluation :

Excellent customer service Personable staff

Rosalio R. | Expérience générale |
Évaluation :

Great Staff and customer service.

Robert M.
Évaluation :

Check-in was a bit slow due to understaffing. Other than that, everything else was really great. One suggestion though: release rental vehicles with a full tank of gas. It makes returns easier (I ended up over gassing by 1/8 of a tank when I returned the vehicle).

JIMMY M.
Évaluation :

The person taking care of the return calculated the numbers outside and said my bal. of $100 i had $5 and change coming back to me...When we got back inside he then was punching numbers into the computer. Instead of just giving me the balanced owed. So i said "keep it as a tip" since it was $5 and change. Then i received the receipt and it showed $15 and change returned to me. Why did the amount change?

Amanda A.
Évaluation :

They tried to charge me for insurance even when I never asked for insurance!! All these hidden fees I had to pull out my own calculator because I didnt trust them anymore :/ although they did take off the insurance charge so thank you for that! But said they wont do it again if it happens again. They also NEVER ANSWER THEIR PHONES!! I had to schedule this pick up from a different location. Other than that, it went ok.

Thomas D.
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Le client n'a pas laissé de commentaire.

Monica B.
Évaluation :

I didn't like that the service light was on while I was driving 100 miles to my destination. Trucks should be serviced prior to renting.

Bill F.
Évaluation :

The store and front counter area needs a few fans or some sort of air conditioning. It was pretty stuffy in there. But the people were nice.

rogelio A.
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Le client n'a pas laissé de commentaire.

Margaret L.
Évaluation :

Friendly workers and great service. Much faster doing the preliminaries on line. Every thing was ready to go. Thank you.

KRYSTAL B.
Évaluation :

The staff was very helpful. They were very quick with response

Celeste C.
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Le client n'a pas laissé de commentaire.

Skye P.
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Le client n'a pas laissé de commentaire.

Jean D.
Évaluation :

Good

CARLOS G.
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Le client n'a pas laissé de commentaire.

TYLER G.
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Le client n'a pas laissé de commentaire.

Wendy C.
Évaluation :

Have more people working the check out

Samson M.
Évaluation :

Nothing. Tell "The Home Depot" to stop renting out-dated old Trucks. You guys are the best, U-haul is #1.

Tanya T.
Évaluation :

Sally made the process quick and easy!! Thank you for the great customer service.

Emma L.
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Le client n'a pas laissé de commentaire.

Glenn A.
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Le client n'a pas laissé de commentaire.

Toni B. | Expérience générale |
Évaluation :

Renting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!

Rosalio R. | Premières impressions |
Évaluation :

Great customer service from all the staff members.

Xanthe M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

beverly anne n. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Monika B. | Premières impressions |
Évaluation :

On Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I’m happy they helped me.

reginald p. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ashley L. | Premières impressions |
Évaluation :

Sandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I’ve had with u-haul yet!

Jeunita R. | Expérience générale |
Évaluation :

Steven was very helpful in finding us a cart for moving, very polite and respectful.

Toni B. | Premières impressions |
Évaluation :

Staff at U-Haul made moving in easy and convenient, thank you! I appreciated not having oodles of paperwork to complete, just a few questions to answer, and boom, all done! I also appreciate receiving the move-in bonus of a free month! How could I go wrong with all of these conveniences?

Michele T. | Expérience générale |
Évaluation :

So unorganized. Every single step of the way there were problems. Staff needs to be trained. Very poor customer service. You kept incorrectly billing me and I would call to fix it. Thinking it was resolved I then would receive emails saying I still owed. This happened multiple times. I then went in person and they would look up my account and say everything was fine. I then would receive another email so back in person I went- 4 different times. I spent so much time on the phone and going into the facility to resolve your mistakes. Then you sent my emergency contact a bill-this was my father and it got him very upset thinking I wasn't paying my bills. My dad had a heart attack and stroke a year ago and upsetting him was extremely upsetting to me. Final straw, I moved out and went to the office to inform you all that I was moving. I was assured I was moving out on time and would not be billed. I was billed and told I was late and there would be a lean on my property which is a joke since I emptied out the storage unit. You guys have your heads up you know where. Never doing business with uhaul again.

Gwendolyn D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Diana H. | Expérience générale |
Évaluation :

Roof leak damaged items in my storage during our heavy rain months. No one contacted me to move my items out to avoid damage.

POL S. | Expérience générale |
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there was still an outstanding question on what i owed - the rep stated a mgr willcsall. me back. tome

Mary O. | Premières impressions |
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Le client n'a pas laissé de commentaire.

mary t. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Earl W. | Expérience générale |
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Never had any issues or concerns with location. The staff was always polite.

RUBY G. | Expérience générale |
Évaluation :

Kudos to the cleaning staff, extremely clean and very accommodating.

vivian m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tim F. | Premières impressions |
Évaluation :

The young gentleman that helped us was great,

GILLIAN C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

david v. | Expérience générale |
Évaluation :

i love u haul !!!

kripalini r. | Premières impressions |
Évaluation :

Helpful staff

POL S. | Premières impressions |
Évaluation :

Dedicated and competent staff working the registers and regudtratiolm

Helen S. | Premières impressions |
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Front desk girls have always been polite and helpful👍

Jeunita R. | Premières impressions |
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Very polite and knew just the right size I needed. Excellent people skills.

Patrick T. | Premières impressions |
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Once again I was satisfied with the customer service out of this lemon Grove location. Not only did the employees go over and above their natural duties of work there at that location.

Amy J. | Expérience générale |
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Everything is great except the water/mold smell I have noticed for the past 2 months

andrea d h. | Expérience générale |
Évaluation :

Management permits homeless to live in units. They pretend they don't allow it but they don't do anything to stop it. I moved out of the unit with belongings filled with roaches. Just terrible!

EDNA V. | Expérience générale |
Évaluation :

The facility needs a lot of repairs specially the roof the ceilings are leaking pretty bad when it’s raining . I had to close my storage unit. I wouldn’t recommend the business it’s very disappointin.

Robert H. | Expérience générale |
Évaluation :

I would Recommend

MYRA W. | Expérience générale |
Évaluation :

Never worried that my items were in secure facility. I was happy with the added security feature of checking in and out via uhaul card. Thanks for keeping my items safe.

bobby j. | Premières impressions |
Évaluation :

I really enjoyed the experience an they made it simple an smoove the staff where very helpful an kind. Kiki was super with patient an the way she explained things for it being my first time

shanae s. | Expérience générale |
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Staff was helpful and nice every time I checked on my unit. Check in and check out was easy.

KIMBERLY S. | Expérience générale |
Évaluation :

Humble

Emmanuel C. | Expérience générale |
Évaluation :

Staff was unprofessional. No formal greeting/acknowledgment. We had time sensitive questions the supervisor/manager trained new employee. Customer Satis rises above training, use common sense.

JOY B. | Expérience générale |
Évaluation :

Thank you for everything

monica h. | Expérience générale |
Évaluation :

This place has roaches, the staff is horrible! Especially the young lady with the extremely long finger nails. She’s very rude and has 0 customer service skills. This location never answer the phone.

david v. | Expérience générale |
Évaluation :

love company n all the pple !!

Ivan D. | Expérience générale |
Évaluation :

It was nice and people were helpful and friendly and the hours and location was good thanks again and marry Christmas

Jenna M. | Expérience générale |
Évaluation :

Everyone was very kind and helpful. We rented a storage unit for a few months and a truck and everything went very smoothly.

Shola W. | Expérience générale |
Évaluation :

There were bugs in the hallway.

Octavia L. | Expérience générale |
Évaluation :

Great supportive team

Christina C. | Expérience générale |
Évaluation :

Absolutely friendly staff all around especially Travis! Very professional and accommodating!

Leslie M. | Expérience générale |
Évaluation :

Very helpful and friendly staff

ANISHA M. | Expérience générale |
Évaluation :

Thank you. I had the best rate for 2 years!

Jacqueline R. | Réservation |
Évaluation :

Anthony and Sandy were awesome. Anthony went out of his way to answer all my questions. Sandy also helped me a lot regarding self storage. I was extremely happy with their great customer service.

jennifer s. | Expérience générale |
Évaluation :

The only negative aspect to report is the foul smell. It smelled like mold even though I didn't see any.

Michael S. | Expérience générale |
Évaluation :

One if the most pleasant storage experiences I've ever had. Would absolutely sing their praises to anyone looking for storage in the San Diego area.

Ashley W. | Réservation |
Évaluation :

Kind and helpful staff!

jesse a. | Expérience générale |
Évaluation :

I Laura A had a unit @ Lemon Grove for 2 yrs never had a problem making mthly pmyts due to neglect on managements part my sons & my items have been stolen they have no comment still or no contact

colandria dioneis m. | Expérience générale |
Évaluation :

Roaches everywhere. Staff is rude. I will make sure I let it be known never to rent any storage facility from Lemon Grove u haul.

Cecilio G. | Expérience générale |
Évaluation :

Owner and employee are courteous and rendered superlative quality service!.

deandra c. | Expérience générale |
Évaluation :

Staff was very friendly and helpful.

Trenton N. | Réservation |
Évaluation :

Spent 1 hr and 40 minutes there and no truck! Showed up before close but had to use mobile pick up app. Charged mebut didnt work.Staff was great;not at fault. Issues with system

Udell E. | Réservation |
Évaluation :

It was an excellent experience and I couldn’t have asked for better.

diane g. | Expérience générale |
Évaluation :

The staff were very professional and helpful

Carolyn B. | Expérience générale |
Évaluation :

Nice, helpful staff. The online payment system was easy and simple to use.

Daniel Z. | Expérience générale |
Évaluation :

They were under staffed and had no functioning forklift. My U-Boxes had to come on 3 separate trailers, taking up way too much space and making the unloading process much more difficult.

josheph Jr f. | Réservation |
Évaluation :

Everything was good, but should have been informed about the tight fit on getting large funiture in small place.

Jared M. | Expérience générale |
Évaluation :

You all don't seem competent in what you do. The fact that I had to talk to the manager to point me to the right unit and that we had to get another manager to remove the extra charge is ridiculous.

Sarah A. | Expérience générale |
Évaluation :

Drop off requirements don’t match the dates in contract i.e. when contract says final day is 5/5 you must return vehicle or keycard by 5pm on 5/4 which pushes customers time frame.

Non reviews have been submitted for this location.

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