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Kelly and Levy were very helpful. We unfortunately had to move out, but even that experience was pleasant. We thank you all for your help.
I made a reservation for 0830. I was in the location at 0823. I was standing in line for 6 minutes before manager Rios finally spoke to the woman BEHIND me. He finally asked if i had a reservation which I did. Im not sure if he is just not a morning person or if he was having a bad day or what, but he was absolutely rude. Took forever called secondary on speaker but didnt tell me. Told me to complete walk around but didnt give further instructions. I called him over for help with a cracked bumper and he seemed irritated to help. He then reluctantly added damage stickers and sent me on my way. I will NEVER visit this location again. I have visited so many uhauls in the past and this is by far the WORST location ive ever visited until I returned my vehicle to Martinez. He was amazing and very sweet. Very attentive and explained the charges that would return to my card and asked if I had any questions. Manager Rios on the otherhand needs some customer service training to be completed again. Please reach out to him for training. Thanks.
locking mechanism on trailer door was rusty and hard to use. Staff was slow and unenthusiastic. checked in ahead of time on phone, but staff made me do everything all over. also called secondary number which no other location has ever done.
I feel for the employees at this location. All employees were pleasant but working under terrible circumstances. Equipment was vandalized making it difficult to meet customers needs. Manager did the best he could but I'm surprised he was able to maintain his composure. All in all I will not return to that location and I am unsure if I will ever use U-Haul again. If anyone in upper U-Haul management cares to call I can explain the issue I encountered with fuel as well. Thank you, Gene Harrel
I felt very comfortable with their staff very good people I will always use them if I need them again thank u so much.
All went extremely well and I'm not surprised. This U haul location has been at the same location here in Lemon Grove for 30 or 40 years and the operators and staff went out of their way to be helpful and considerate. I'm a repeat customer for good reasons!
Make sure the windows on the truck's are cleaned prior to renting them to the next customer. Other than that, I really like this location. They are very accommodating.
Rios was the best and he helped me with everything.
The guy who helped me was the best uhaul employee I have ever experienced, was super helpful and knowledgeable, went out of his way to make sure we had a good experience
In and out in no time!!
Worst experience !!! Never again ! Had to change 4 different reservations with confirmations. CORP customer service (the worst) had us running around San Diego to differ locations because they didn't have the size we reserved!!!!! Total rat race ! Ended up spending 500 more due to the lack of communication and no UHAULS IN CALIFORNIA!!!!!! Don't take reservations if you can't fulfill the reservation!!!! That simple!!!! Others in line were also experiencing same issues. Put us 2 days late on moving. Didn't seem to really care. Never again. The gentleman that helped us at lemon grove was the best at getting us set up. All of this had nothing to do with him. It was the corporate side! All the employees at Lemon grove were awesome helpful and professional !!!!! It's all the customer service corporate side and website allowing you to reserve a trailer/truck that they don't have!!!!
Everyone was great - very professional, accomplished and efficient. We had excellent service and will definitely be returning and referring friends and family.
"Who was that masked man?" Well, thats what they used to say to caped crusaders back in the day when a phenomenal imdividual stepped in to save the day. LEVI LEVI LEVI!!!! THIS GUY LEVI IS AN ENORMOUS ASSET to Uhual. I was done with Uhual before I walked in that day. Best customer service Ive ever had. As a matter of fact, Im using this location for ALL future Uhaul rentals. Bravo, sir!!!!
Great customer service knowledgeable and very helpful patient and understanding work ethic was on point would use there location and service again when need arise and would definitely recommend to others keep up the excellent service and positive attitude
Your staff were all impressively professional and helpful. It was a very positive experience as it went smoothly and efficiently, all while Rio and Jonathan were friendly and thoughtful. The truck was quite old and bumpy driving, and no A/C made it too warm in the cab at times.
It took 1/2 day to find a car carrier I did most of the looking. Your dispatch finder was no help. U haul phone rang for hours on hold. Needless to say I was frustrated with your customer. No excuse because of covid.
Make sure that truck are ready for pick up with gas and clean !!
These people all had pride in their jobs and it shows. I can honestly say they were professional, courteous, patient and most of capable to get you through your moving needs with no time wasted. You leave there knowing you went there for the right reason and that you will not do business anywhere else but Uhaul Massachusetts in Lemon Grove!!! Thank guys
I ordered online for reservations for a truck. I specifically choose no extra insurance offered by U-Haul to save some money and only being 3 blocks away to new home. But was charged $14. Unable to refund for insurance once returned truck. That is not right to charge for something not asked for.
Excellent customer service, friendly staff!
I moved to my beautiful apartment didn't need storage anymore. Thankyou nasim
the service was great but I had charges on receipt that I shouldnt have had and Im getting no response to my emails
Great customer service
I received the contract when I initially reserved the truck however I have yet to receive an actual receipt telling me how much was actually charged. Not good at all!
Everyone who helped me through my rental experience, through this uhaul location were very friendly and helped accommodate all my needs.
Everything was outstanding
Great service , at this location !! U-Haul needs to be a little more picky about their agent franchisees. Stop giving them out to just anyone with a pulse. I went to two other "Agents" , one was the liquor counter of a local supermarket , and English wasn't even their 2nd language. The experience was so bad I took my ID and credit card back and left . The second was a not any better . Try vetting them for a change . It's YOUR COMPANY they are poorly representing . Just a thot .
Very professional, helped me even though I had the wrong truck.
A lot of equipment to meet needs. Could have employees with a little more customer engagement.
I thought everything went great - especially the quick return process. Like within 5 minutes of driving up with vehicle - much quicker than anticipated. Person that rented equipment that morning was great too.
Zahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.
Due to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.
Clean the seaman off the winwad sail. Bulls don't blow a load like this. This I'd definitely camel splint this load. Looks like a lonely elephant got a tick
They were awesome.. professional and great!
Very helpful
We are very pleased with Uhaul’s staff and facility. Kiki is an exceptional employee who goes 110% in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky Esqueda
FYI the truck I used had a problem with the gas gauge , it was stuckon 1/4 fuel level
Nothing! Everything was excellent! Thank you!
Great customer service and friendly staff
service is generally slow
False advertisement, you daybin town 21.95 , we had the truck for 2 hours and was charged 80 dollars we never recommend u-haul to anyone so not worth it.
Awesome staff!!
The lady who checked me in was extreme helpful. I wanted to hug her, but couldn't due to Covid. She should receive a raise! She was so lovely.
A very bad experience. If I ever use U-Haul again I would never use this location. They didn't have the size that was I ordered they gave me a smaller and the lights didn't work.
Smooth sailin!!
Made a 27ft reservation online for Saturday in El Cajon got a call Friday night only available was a 16ft. In lemon grove. Showed up for my 16ft on Saturday and was told they overbooked and didn't have a truck for me. Rented a truck for Sunday instead and got a call Saturday night they were over booked. You need a better system to manage your trucks like a central data base. It's terrible customer service and then to put it on the employees to break the news to the customer its just wrong. Do better Uhaul!!!
They had a good selection of equipment and had everything to complete a move.
I was about 45 minutes late and charged for the whole next day a little upset about that. The staff was nice.
My milage was wrong
The check in process still takes entirely to long.
Friendly staff
Thank you very much for you service
Coverage for roadside assistance in the event of a lock out
Very good customer service latreese was very helpful
The staff at the Lemon Grove Uhaul was attentive and professional. The associate Steven Martinez assisted me to check out a van, and had a pleasant demeanor. When I called the next morning to ask follow up questions, the associate Latrese P. was very patient and informative in answering my questions. I also reached out to the Customer Care Center and was greeted and assisted by another associate named Ochie who was also pleasant, and helpful to speak with. All three individuals I listed above deserve to be recognized, and I hope Uhaul will reward them as valuable members of their organization. A satisfied customer L. McDowell Contract # 80185527
WENT I GOT THERE THEY WERE VERY BUSY BUT LEVIE WALK IN FROM LUNCH AND JUST TOOK OVER, BEFORE YOU KNOW I QAS ON MY WAY, THANK LEVIE YOU ARE A COMPANY MAN
Well-run and efficient. Employees extremely professional and polite. Even thought they were very busy, I was attended to very quickly. I would definitely rent from them again!
Very Good Service
Great Staff and customer service.
Renting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!
Great customer service from all the staff members.
On Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I’m happy they helped me.
Sandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I’ve had with u-haul yet!
Steven was very helpful in finding us a cart for moving, very polite and respectful.
Staff at U-Haul made moving in easy and convenient, thank you! I appreciated not having oodles of paperwork to complete, just a few questions to answer, and boom, all done! I also appreciate receiving the move-in bonus of a free month! How could I go wrong with all of these conveniences?
So unorganized. Every single step of the way there were problems. Staff needs to be trained. Very poor customer service. You kept incorrectly billing me and I would call to fix it. Thinking it was resolved I then would receive emails saying I still owed. This happened multiple times. I then went in person and they would look up my account and say everything was fine. I then would receive another email so back in person I went- 4 different times. I spent so much time on the phone and going into the facility to resolve your mistakes. Then you sent my emergency contact a bill-this was my father and it got him very upset thinking I wasn't paying my bills. My dad had a heart attack and stroke a year ago and upsetting him was extremely upsetting to me. Final straw, I moved out and went to the office to inform you all that I was moving. I was assured I was moving out on time and would not be billed. I was billed and told I was late and there would be a lean on my property which is a joke since I emptied out the storage unit. You guys have your heads up you know where. Never doing business with uhaul again.
Roof leak damaged items in my storage during our heavy rain months. No one contacted me to move my items out to avoid damage.
there was still an outstanding question on what i owed - the rep stated a mgr willcsall. me back. tome
Never had any issues or concerns with location. The staff was always polite.
Kudos to the cleaning staff, extremely clean and very accommodating.
The young gentleman that helped us was great,
i love u haul !!!
Helpful staff
Dedicated and competent staff working the registers and regudtratiolm
Front desk girls have always been polite and helpful👍
Very polite and knew just the right size I needed. Excellent people skills.
Once again I was satisfied with the customer service out of this lemon Grove location. Not only did the employees go over and above their natural duties of work there at that location.
Everything is great except the water/mold smell I have noticed for the past 2 months
Management permits homeless to live in units. They pretend they don't allow it but they don't do anything to stop it. I moved out of the unit with belongings filled with roaches. Just terrible!
The facility needs a lot of repairs specially the roof the ceilings are leaking pretty bad when it’s raining . I had to close my storage unit. I wouldn’t recommend the business it’s very disappointin.
I would Recommend
Never worried that my items were in secure facility. I was happy with the added security feature of checking in and out via uhaul card. Thanks for keeping my items safe.
I really enjoyed the experience an they made it simple an smoove the staff where very helpful an kind. Kiki was super with patient an the way she explained things for it being my first time
Staff was helpful and nice every time I checked on my unit. Check in and check out was easy.
Humble
Staff was unprofessional. No formal greeting/acknowledgment. We had time sensitive questions the supervisor/manager trained new employee. Customer Satis rises above training, use common sense.
Thank you for everything
This place has roaches, the staff is horrible! Especially the young lady with the extremely long finger nails. She’s very rude and has 0 customer service skills. This location never answer the phone.
love company n all the pple !!
It was nice and people were helpful and friendly and the hours and location was good thanks again and marry Christmas
Everyone was very kind and helpful. We rented a storage unit for a few months and a truck and everything went very smoothly.
There were bugs in the hallway.
Great supportive team
Absolutely friendly staff all around especially Travis! Very professional and accommodating!
Very helpful and friendly staff
Thank you. I had the best rate for 2 years!
Anthony and Sandy were awesome. Anthony went out of his way to answer all my questions. Sandy also helped me a lot regarding self storage. I was extremely happy with their great customer service.
The only negative aspect to report is the foul smell. It smelled like mold even though I didn't see any.
One if the most pleasant storage experiences I've ever had. Would absolutely sing their praises to anyone looking for storage in the San Diego area.
Kind and helpful staff!
I Laura A had a unit @ Lemon Grove for 2 yrs never had a problem making mthly pmyts due to neglect on managements part my sons & my items have been stolen they have no comment still or no contact
Roaches everywhere. Staff is rude. I will make sure I let it be known never to rent any storage facility from Lemon Grove u haul.
Owner and employee are courteous and rendered superlative quality service!.
Staff was very friendly and helpful.
Spent 1 hr and 40 minutes there and no truck! Showed up before close but had to use mobile pick up app. Charged mebut didnt work.Staff was great;not at fault. Issues with system
It was an excellent experience and I couldn’t have asked for better.
The staff were very professional and helpful
Nice, helpful staff. The online payment system was easy and simple to use.
They were under staffed and had no functioning forklift. My U-Boxes had to come on 3 separate trailers, taking up way too much space and making the unloading process much more difficult.
Everything was good, but should have been informed about the tight fit on getting large funiture in small place.
You all don't seem competent in what you do. The fact that I had to talk to the manager to point me to the right unit and that we had to get another manager to remove the extra charge is ridiculous.
Drop off requirements don’t match the dates in contract i.e. when contract says final day is 5/5 you must return vehicle or keycard by 5pm on 5/4 which pushes customers time frame.
