Customer Reviews for U-Haul Moving & Storage of Lemon Grove

6 657 évaluations

1805 Massachusetts Av   Lemon Grove, CA 91945
(W Of Lemon Grv Av)

(619) 460-6370

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(619) 460-6370

1805 Massachusetts Av
Lemon Grove, CA 91945
(W Of Lemon Grv Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie B. 
Évaluation :
5

Your staff was very accommodating! We booked last minute and you helped us out in a pinch. Equipment was in great shape and it was an overall terrific experience. Thank you!!!!

Rolando O. 
Évaluation :
5

The staff is friendly and helpful always an easy in and out experience when I come here

francisco M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

I came into contact with 4 different employees during my experience at u-haul every one of them did great. The original person was a brand new guy and he was great, Danyelle, Alicia went iver and beyond! I can't remember the other two's names unfortunately.

CYNTHIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nichole S. 
Évaluation :
5

fast, friendly and efficient

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
1

This location sucks!! I will never rent a truck from here again because they overcharge and their storage unit we rented they gave to someone else & apparently has rats. Will not be keeping my stuff here long!!

Jessica D. 
Évaluation :
5

good friendly, helpful people. keep up thegood work

Erica C. 
Évaluation :
5

I think to improve your co.have a another key ready beside that your good. Kevin sypho thank you guys.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur C. 
Évaluation :
5

U-Haul should really improve the phone response, it is awful! The maze of menus and sub-menus is annoying and serves no purpose. Business would increase dramatically if you improve your phone communications with the place where you rented your truck.

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Magdelena H. 
Évaluation :
5

staff were helpful

otto V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy T. 
Évaluation :
5

Awsome service

dallas B. 
Évaluation :
5

Food was left in cab from previous rental. Truck not cleaned after last rental.

Roseann C. 
Évaluation :
5

Listen to the customer when I tell them Floyd something about the U-Haul Van and I just think it's a customer stupid or something

Jesus B. 
Évaluation :
5

Great Service - Latrese was awesome when dropping off the Rental!

Alison M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan H. 
Évaluation :
5

The exterior of the van was dirty but the inside was clean

Christine R. 
Évaluation :
5

Very nice personal but unfortunately I was charged for an extra day Alicia fix it but I had to go back luckily I live 5 minutes away

julio J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tessie W. 
Évaluation :
4

Alicia was very accommodating with the trailer.

Christine E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juliet C. 
Évaluation :
4

Alicia and John are great employees

Edwin H. 
Évaluation :
3

The line to check in was so sliw I missed my delivery time for dump day. Had to find another dump site and pay. Caused a lot of problems and more money at uhaul

Cheryl N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele L. 
Évaluation :
5

The staff on-site were terrific. Very helpful and made me feel confident in using the trailer.

Ted M. 
Évaluation :
5

The gentleman who helped me was great helping me with my issues

Miguel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall P. 
Évaluation :
5

Customer service was excellent! It took all of 5 minutes for me to check in at the counter and drive off in the rental vehicle. Alicia Thompson was pleasant and courteous - very accommodating. Thanks Alicia

Cedric B. 
Évaluation :
5

I left my persona keys on the uhaul truck key ring when I dropped off the truck. #97525305 Virginia Mergener 858-449-4381

VIRGINIA M. 
Évaluation :
3

The service was great! The truck condition was bad. The driver's side mirror kept falling, so I had to continually stick my arm out the window to adjust it while driving. The front windshield was dirty, so it impaired my vision and the truck was Jerry and did not drive smoothly.

Herman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akiba H. 
Évaluation :
5

Latrice was excellent at handling my questions and concerns.

Michele H. 
Évaluation :
5

Your staff were great and went above and beyond.

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon D. 
Évaluation :
5

A great experience working with this location

Thomas P. 
Évaluation :
5

The uhual assistant was extremely nice and professional.

Antonio J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Godfrey P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene B. 
Évaluation :
5

The only problem I had was with the gas cap.

roger J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lekia A. 
Évaluation :
5

Nothing needs improvements

Thomas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherill U. 
Évaluation :
3

Charged $140 for a half a tank of gas. Unacceptable. We will not be returning with our business.

Todd A. 
Évaluation :
5

All the employees at this location were very professional and nice. The rental checkin process was simple and the truck was nice. I will be going only to this location moving forward.

ANGELA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jani M. 
Évaluation :
5

Excellent customer service

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vatthana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dominic a M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar T. 
Évaluation :
5

Can't think of anything.

Damon B. 
Évaluation :
5

Very Professional, and easy!

Matthew C. 
Évaluation :
5

merci

oscar S. 
Évaluation :
4

The receiving person was rude and miss informed she was argumentative. The trailer was ok.

Cynthia E. 
Évaluation :
5

San Diego was outstanding; quick in & out, very helpful staff. Rec'd next to new trailer w/ newer tires. A+

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khambay S. 
Évaluation :
5

No need for improvement also at this location lemon grove off of Massachusetts. Latrease I'm giving her a outstanding review  love her customers service very an genuine ❤️ loving and caring people person ❤️. ..

Deborah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claribel P. 
Évaluation :
4

Better AC and maybe soda vending machine inside the building when is hot customer get to Purchase a drink and please add chairs as well✌️Great customer service as well. Thanks for the help uhaul

Mohanned J. 
Évaluation :
3

The. An was on empty , I was told it was a certain amount which is was not . I have proof . The van reeked of cigarette smoke . The “change engine “ message was on . The gas tank didn't allow the gas to flow . I tried three different gas stations . I had to return the van a day earlier because it was a hassle filling the tank .

DavianA B. 
Évaluation :
5

All staff was very friendly and helpful!

Daniel O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie G. 
Évaluation :
5

Nice attendant.

Marco D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alaexzandria Y.  |  Expérience générale 
Évaluation :
1

we agreed on a return location 1/2 way home got a text for a different location, OK took the trailer to that location there was no Uhaul business at that location. Called the original location they refused to take it "no room" I called Uhaul 15 mins on hold got a third location 10 miles away, get there he also refused it "no Room" another phone call get a fourth location was able to leave it there but nobody there to help or check it in.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek P. 
Évaluation :
5

Johnathan was super nice and helpful

Monisha P. 
Évaluation :
3

After completing the the paper work I was told to check the truck. I asked the person who rented the truck if he would come out and check the truck with me.. He said, "look for some one to help me. There was no one else waiting to be helped. On the day I returned the rental truck I noticed some major damage on the driver's side.. The area didn't have an X. The person who I returned the truck to didn't know anything about the damage to the truck (okay). She contacted the manager and the confirmed the damage was done.

James C. 
Évaluation :
4

We were given an access code for the storage unit that said it was not active when I tried to enter it. I had to call the manager of the store and get his code for access

Chloe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shenicka S. 
Évaluation :
5

Right on time, courteous and professional. Thanks for your help

REGINALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Keep being amazing

DAVID B. 
Évaluation :
5

Stop advertising 19,95 a day when it is at minimum 3x that amount every time. I makes people feel taken advantage of. This is in no way negative to the location but the company as a whole

Eric N. 
Évaluation :
4

Wash

Luis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jarrod T. 
Évaluation :
5

The dude that hooked up the trailer was very helpful and friendly along with the Manger or other employee. They helped me with everything that I needed. They went above and beyond to ensure that there were no issues with my truck or the trailer.... thank you

Joshua P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROIANN B. 
Évaluation :
5

Just be your selves your location is the best in customer service and your location is very welcoming thank you for your excellent service

noe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia R. 
Évaluation :
5

The young man Juan I believe with a spiky Mohawk was so helpful and kind

KAREN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas M. 
Évaluation :
5

More counter help and workers on Sunday openings

RYAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE L. 
Évaluation :
3

The inside of the trailer was very dirty and the tire pressure on all 4 tires were off by a lot. One tire being 25PSI off from where it should be.

Franky G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE LUIS M. 
Évaluation :
4

You're doing great, Can't think of anything.

Meer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo N.  |  Expérience générale 
Évaluation :
5

I used this unit for almost a year and have no complaints.

NINA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth O.  |  Expérience générale 
Évaluation :
5

Costumer service was Great 👍

KEVEN B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMARA P.  |  Expérience générale 
Évaluation :
5

I will definitely us uhaul an Storage again and recommended it.

Frank M.  |  Premières impressions 
Évaluation :
5

Loved it

ADAM F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

graciela j.  |  Expérience générale 
Évaluation :
4

The assistant manager was always really great and helpful. Unfortunately I can't remember his name.

PAIGE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EARLENE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S.  |  Expérience générale 
Évaluation :
4

We had two units. One unit was well lit but the smaller temperature controlled unit was very dark. Staff are very good. I had a horrible experience at the last U-Haul storage facility in Texas. Lemon Grove in CA was much better.

ROCHELLE M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellie E.  |  Premières impressions 
Évaluation :
4

Everything was great except for the outside area. It was dirty, empty food containers, bottles, garbage all over the sidewalk and parking lot. Also some sketchy people hanging around the facility that made it feel unsafe if I had been the alone.

Shari H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia O.  |  Expérience générale 
Évaluation :
3

Very good experience. My only disappointment is they wouldn't apply a moved out early to my other unit. I found the staff to be very helpful. I don't like there are no trash facilities on site.

ROCHELLE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albino S.  |  Premières impressions 
Évaluation :
4

Move in was very complicated. Didn't know where to check in…! Went to get help from the customer service. They were friendly, but not very helpful. First time I went to customer service they helped me check in, and showed me on a map where my unit was. Walked around the whole placed still confused about where my unit was, and when I found it, it was locked! I went back and water in line again in customer service explaining I couldn't get into it. They sent the trainee to unlock my locker, and there was not a lock ready for me to apply. After going back to customer service a 3rd time explaining I rented online they gave me a lock, and sent me on my way.

Cory B.  |  Online Move In 
Évaluation :
4

Would like to access past 7pm

Hannah S.  |  Expérience générale 
Évaluation :
5

Really nice people! Been doing business with this particular U-Haul, like forever. Why, because the people who work there are so Nice and professional!!

WILMA N.  |  Premières impressions 
Évaluation :
3

There was no carts available to help making the moving experience better. Walking back and forth carrying your things is not fun

Idalia S.  |  Online Move In 
Évaluation :
5

It is like a Ray of sunshine to use u haul !

JOYCE H.  |  Premières impressions 
Évaluation :
4

The only issue was finding a cart available to assist with unloaded and transporting.

Hannah S.  |  Premières impressions 
Évaluation :
1

The six months that I rented my storage from U-Haul. When I went to my storage unit to grab a few things it was never a cart available. So that's why I end up switching out to another unit at another place.

RICKI P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ladarius B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Silvia V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca C.  |  Expérience générale 
Évaluation :
5

Clean, convenient, friendly, professional service!

Margarett w.  |  Expérience générale 
Évaluation :
5

Very helpful, and accommodating. Pleasant staff respectful well-mannered clean business and people that keep their word.

Willie w.  |  Expérience générale 
Évaluation :
2

System was shut down and a lot of my time was wasted

SHANAE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON M.  |  Premières impressions 
Évaluation :
5

The whole overall experience was great. But there definitely needs to be better lighting. It was very hard to see in the units let alone the hall ways.

Sarah L.  |  Expérience générale 
Évaluation :
5

The Staff member Kelley, went out her way to accommodate me.

Ben H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric P.  |  Expérience générale 
Évaluation :
5

The staff were very friendly, patient, and helpful with my move-in, questions, and schedule changes.

Michelle P.  |  Premières impressions 
Évaluation :
5

Professional, easy to talk with, good information

Brenda L.  |  Premières impressions 
Évaluation :
4

The inside of my unit was unfinished concrete, with dust and crumbled concrete all around. There was no lighting inside the inside the unit, and next door, labelled mechanical room was racks of servers, and a multitude of monitors. This dealership, just to make clear, had become a target of frequent smash and grab runs, some involving equipment. One day, there were three intelligence analysts in the mechanical room studying their footage of the theft of a truck off the lot. Literally, a veritable hub of Intel for the border just south via the rail line. 10/10 I would trust my stuff to them yet again. Bang on staff, management that will surprise you with the best deal even you least expect it, and really understanding.. Do not go to the National City location. They are like visiting OCS on pick up day.

CHRISTOPHER R.  |  Expérience générale 
Évaluation :
5

I had an amazing experience. Highly recommend this location to anyone looking to store.

Ceasar S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie M.  |  Premières impressions 
Évaluation :
3

We had an unfortunate reservation mix up that cost us to lose much needed time & money. I had made the reservation online for a 4x7x8 size unit weeks prior. Our son wanted to move some items in prior to our arrival/original move in date of May 22. I was able to change it to May 20 but unfortunately our son ended up not being able to borrow a truck so he did not go, which ended up being a "no show" resulting in canceling the entire reservation. I was not made aware of this cancellation policy so was very surprised to show up on the 22nd, no reservation to be found & discovering that this particular size was no longer available-only a larger, more expensive 8x10 was. We were in a 'must have' situation since we were only there to help our son for the day & the Uhaul truck we had rented at this same location was waiting. I feel a simple phone call or email to notify me of this change/no-show/cancel policy would have alleviated a lot of stress.

Melissa A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY V.  |  Premières impressions 
Évaluation :
3

Having a Ubox was inconvenient. The actual unit i switched too was better in that aspect. Clean facility. And secure. The staff change alot. Not always practicing good Customer Service. Long waits. Constant mix ups.

Deja M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ismael R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca C.  |  Premières impressions 
Évaluation :
5

I surely do not remember the name of the Me Too! Says location but I will have to say they have very well trained in friendly staff dinner we all definitely deserve a raise

Sarah L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia O.  |  Premières impressions 
Évaluation :
3

My unit is the Second Story didn't describe on how to use a ladder to get my stuff into the unit very unhappy both have to climb the stinky ladder go in and out of my unit

Eric B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH PATRICK H.  |  Expérience générale 
Évaluation :
5

Everyone was very professional, informative and kind. They went beyond their professionalism to make me feel comfortable about my decision.

Chad F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUNE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMMY T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEANNE B.  |  Expérience générale 
Évaluation :
1

The manager is rude and aggressive. Threatening toward women and needs a replacement or training and anger management.

vanity k.  |  Expérience générale 
Évaluation :
5

Kelly was great help to me, she even went out her way to find me a cart to put my stuff on to take it to the storage.

RICKI P.  |  Premières impressions 
Évaluation :
5

I'm sorry that I can't remember the young lady that helped me. She was so friendly and helpful. She took the time to take me to my storage room, and made sure everything is fine. She noticed that the door was hard to open, because it was hitting the floor when you open it. She made a phone call immediately, and it was all fixed when I came in to move my things

Milagros A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wiley N.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHALISA W.  |  Premières impressions 
Évaluation :
4

Very friendly love you all service they also help you with financial when you can not pay on time do to Covid19 there will give you discount or they would wave their past do fee thanks to The manager for you all of your help manager Kelly as very understanding very helpful do appreciate I was was them for 8 months and she understood everything that was going to her thank you very much Kelly for help on the album a hard time dealing with the COVID19 How we me was my disability take it to and from my idols are really do appreciate the easy access for those that are disable R have disability You Hall Massachusetts's to keep up the good work we appreciate all the hard work and you're going to stand open door in this hard times

antia g.  |  Expérience générale 
Évaluation :
4

It was a good experience for me. I appreciate all the help that I received from the workers there.

henrietta r.  |  Premières impressions 
Évaluation :
5

Kelly did a great job helping me get set up. It was fast and easy!

Dawna U.  |  Premières impressions 
Évaluation :
5

Great people and great facilities.

DANIEL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy r.  |  Premières impressions 
Évaluation :
4

Gina, the marketing manager, and Daniel Rios, the general manager, we both service-oriented and compassionate. Kelli, the assistant manager, however, was not. She did not look for solutions and has rigid and uncompromising decision making tendencies, which is not helpful to customers, especially during an unprecedented pandemic. Gina was amazing through. She acknowledged my concerns and apologized, which is everything to a customer, and she followed up to ensure resolution was reached. In doing so, she'll have a repeat customer and referrals from me.

vivian m.  |  Expérience générale 
Évaluation :
5

Kelly and Levy were very helpful. We unfortunately had to move out, but even that experience was pleasant. We thank you all for your help.

Steve R.  |  Expérience générale 
Évaluation :
5

I felt very comfortable with their staff very good people I will always use them if I need them again thank u so much.

Loretta W.  |  Expérience générale 
Évaluation :
5

I moved to my beautiful apartment didn't need storage anymore. Thankyou nasim

NASIM S.  |  Expérience générale 
Évaluation :
5

Zahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.

bessie b.  |  Expérience générale 
Évaluation :
5

Due to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.

FELICIA W.  |  Premières impressions 
Évaluation :
5

We are very pleased with Uhaul's staff and facility. Kiki is an exceptional employee who goes 110 % in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky Esqueda

JERRY E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Minnie B.  |  Premières impressions 
Évaluation :
5

Great Staff and customer service.

Rosalio R.  |  Expérience générale 
Évaluation :
5

Renting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!

Toni B.  |  Expérience générale 
Évaluation :
5

Great customer service from all the staff members.

Rosalio R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Xanthe M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly anne n.  |  Expérience générale 
Évaluation :
5

On Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I'm happy they helped me.

Monika B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reginald p.  |  Premières impressions 
Évaluation :
5

Sandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I've had with u-haul yet!

Ashley L.  |  Premières impressions 
Évaluation :
5

Steven was very helpful in finding us a cart for moving, very polite and respectful.

Jeunita R.  |  Expérience générale 
Évaluation :
5

Staff at U-Haul made moving in easy and convenient, thank you! I appreciated not having oodles of paperwork to complete, just a few questions to answer, and boom, all done! I also appreciate receiving the move-in bonus of a free month! How could I go wrong with all of these conveniences?

Toni B.  |  Premières impressions 
Évaluation :
1

So unorganized. Every single step of the way there were problems. Staff needs to be trained. Very poor customer service. You kept incorrectly billing me and I would call to fix it. Thinking it was resolved I then would receive emails saying I still owed. This happened multiple times. I then went in person and they would look up my account and say everything was fine. I then would receive another email so back in person I went- 4 different times. I spent so much time on the phone and going into the facility to resolve your mistakes. Then you sent my emergency contact a bill-this was my father and it got him very upset thinking I wasn't paying my bills. My dad had a heart attack and stroke a year ago and upsetting him was extremely upsetting to me. Final straw, I moved out and went to the office to inform you all that I was moving. I was assured I was moving out on time and would not be billed. I was billed and told I was late and there would be a lean on my property which is a joke since I emptied out the storage unit. You guys have your heads up you know where. Never doing business with uhaul again.

Michele T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gwendolyn D.  |  Expérience générale 
Évaluation :
3

Roof leak damaged items in my storage during our heavy rain months. No one contacted me to move my items out to avoid damage.

Diana H.  |  Expérience générale 
Évaluation :
4

there was still an outstanding question on what i owed - the rep stated a mgr willcsall. me back. tome

POL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary t.  |  Premières impressions 
Évaluation :
3

Never had any issues or concerns with location. The staff was always polite.

Earl W.  |  Expérience générale 
Évaluation :
5

Kudos to the cleaning staff, extremely clean and very accommodating.

RUBY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vivian m.  |  Premières impressions 
Évaluation :
4

The young gentleman that helped us was great,

Tim F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILLIAN C.  |  Premières impressions 
Évaluation :
5

i love u haul !!!

david v.  |  Expérience générale 
Évaluation :
5

Helpful staff

kripalini r.  |  Premières impressions 
Évaluation :
5

Dedicated and competent staff working the registers and regudtratiolm

POL S.  |  Premières impressions 
Évaluation :
5

Front desk girls have always been polite and helpful👍

Helen S.  |  Premières impressions 
Évaluation :
5

Very polite and knew just the right size I needed. Excellent people skills.

Jeunita R.  |  Premières impressions 
Évaluation :
5

Once again I was satisfied with the customer service out of this lemon Grove location. Not only did the employees go over and above their natural duties of work there at that location.

Patrick T.  |  Premières impressions 
Évaluation :
4

Everything is great except the water/mold smell I have noticed for the past 2 months

Amy J.  |  Expérience générale 
Évaluation :
2

Management permits homeless to live in units. They pretend they don't allow it but they don't do anything to stop it. I moved out of the unit with belongings filled with roaches. Just terrible!

andrea d h.  |  Expérience générale 
Évaluation :
1

The facility needs a lot of repairs specially the roof the ceilings are leaking pretty bad when it's raining . I had to close my storage unit. I wouldn't recommend the business it's very disappointin.

EDNA V.  |  Expérience générale 
Évaluation :
5

I would Recommend

Robert H.  |  Expérience générale 
Évaluation :
5

Never worried that my items were in secure facility. I was happy with the added security feature of checking in and out via uhaul card. Thanks for keeping my items safe.

MYRA W.  |  Expérience générale 
Évaluation :
5

I really enjoyed the experience an they made it simple an smoove the staff where very helpful an kind. Kiki was super with patient an the way she explained things for it being my first time

bobby j.  |  Premières impressions 
Évaluation :
4

Staff was helpful and nice every time I checked on my unit. Check in and check out was easy.

shanae s.  |  Expérience générale 
Évaluation :
5

Humble

KIMBERLY S.  |  Expérience générale 
Évaluation :
2

Staff was unprofessional. No formal greeting/acknowledgment. We had time sensitive questions the supervisor/manager trained new employee. Customer Satis rises above training, use common sense.

Emmanuel C.  |  Expérience générale 
Évaluation :
5

Thank you for everything

JOY B.  |  Expérience générale 
Évaluation :
1

This place has roaches, the staff is horrible! Especially the young lady with the extremely long finger nails. She's very rude and has 0 customer service skills. This location never answer the phone.

monica h.  |  Expérience générale 
Évaluation :
5

love company n all the pple !!

david v.  |  Expérience générale 
Évaluation :
5

It was nice and people were helpful and friendly and the hours and location was good thanks again and marry Christmas

Ivan D.  |  Expérience générale 
Évaluation :
5

Everyone was very kind and helpful. We rented a storage unit for a few months and a truck and everything went very smoothly.

Jenna M.  |  Expérience générale 
Évaluation :
3

There were bugs in the hallway.

Shola W.  |  Expérience générale 
Évaluation :
5

Great supportive team

Octavia L.  |  Expérience générale 
Évaluation :
5

Absolutely friendly staff all around especially Travis! Very professional and accommodating!

Christina C.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff

Leslie M.  |  Expérience générale 
Évaluation :
5

Thank you. I had the best rate for 2 years!

ANISHA M.  |  Expérience générale 
Évaluation :
5

Anthony and Sandy were awesome. Anthony went out of his way to answer all my questions. Sandy also helped me a lot regarding self storage. I was extremely happy with their great customer service.

Jacqueline R.  |  Réservation 
Évaluation :
4

The only negative aspect to report is the foul smell. It smelled like mold even though I didn't see any.

jennifer s.  |  Expérience générale 
Évaluation :
5

One if the most pleasant storage experiences I've ever had. Would absolutely sing their praises to anyone looking for storage in the San Diego area.

Michael S.  |  Expérience générale 
Évaluation :
5

Kind and helpful staff!

Ashley W.  |  Réservation 
Évaluation :
1

I Laura A had a unit @ Lemon Grove for 2 yrs never had a problem making mthly pmyts due to neglect on managements part my sons & my items have been stolen they have no comment still or no contact

jesse a.  |  Expérience générale 
Évaluation :
1

Roaches everywhere. Staff is rude. I will make sure I let it be known never to rent any storage facility from Lemon Grove u haul.

colandria dioneis m.  |  Expérience générale 
Évaluation :
5

Owner and employee are courteous and rendered superlative quality service!.

Cecilio G.  |  Expérience générale 
Évaluation :
4

Staff was very friendly and helpful.

deandra c.  |  Expérience générale 
Évaluation :
5

Spent 1 hr and 40 minutes there and no truck! Showed up before close but had to use mobile pick up app. Charged mebut didnt work.Staff was great;not at fault. Issues with system

Trenton N.  |  Réservation 
Évaluation :
5

It was an excellent experience and I couldn’t have asked for better.

Udell E.  |  Réservation 
Évaluation :
5

The staff were very professional and helpful

diane g.  |  Expérience générale 
Évaluation :
4

Nice, helpful staff. The online payment system was easy and simple to use.

Carolyn B.  |  Expérience générale 
Évaluation :
2

They were under staffed and had no functioning forklift. My U-Boxes had to come on 3 separate trailers, taking up way too much space and making the unloading process much more difficult.

Daniel Z.  |  Expérience générale 
Évaluation :
4

Everything was good, but should have been informed about the tight fit on getting large funiture in small place.

josheph Jr f.  |  Réservation 
Évaluation :
2

You all don't seem competent in what you do. The fact that I had to talk to the manager to point me to the right unit and that we had to get another manager to remove the extra charge is ridiculous.

Jared M.  |  Expérience générale 
Évaluation :
4

Drop off requirements don’t match the dates in contract i.e. when contract says final day is 5/5 you must return vehicle or keycard by 5pm on 5/4 which pushes customers time frame.

Sarah A.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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