Customer Reviews for U-Haul Moving & Storage of Lenexa

Évaluation :

5

The gentleman at the counter was very pleasant. I appreciate the positive interaction!

Évaluation :

5

Everyone was very helpful and it was great to see that Chris was still there after 10 1/2 years later. By far cheaper than anyone else!

Évaluation :

5

Front desk staff was very friendly and helpful, as was the individual I checked in with. The only constructive criticism is that there was a long line of people checking in at the same time and only one individual doing the check-in.

Évaluation :

5

Very fast and friendly service

Évaluation :

5

My experience was good! No problems. Everything seemed very well taken care of. Merci.

Évaluation :

5

I was promptly helped getting the truck checked back in and was out the door in under 5 minutes.

Évaluation :

5

Again, nothing

Évaluation :

5

Staff was very pleasant and helpful!

Évaluation :

5

In as and out fast, customer service was hreat

Évaluation :

4

Nobody ever shared the rate per mile for my 17-foot truck. On the phone or in person. When I looked on-line it was 0,79 per mile, and it ended up being 1,09 per mile. I presume this was a weekend versus weekday rate, but didn't even think about that when comparing prices. The delta between those to rates on my 299 mile trip ended up being $89.70. Also, I think since I called the store to reserve the truck, then later downloaded the app to confirm order and make check out easier... there was never a connection between my store order and my app so I couldn't see my reservation of properly check out when dropping the truck off. SPent about 30-minutes Saturday evening trying to link the two at your lot, appreciate that I didnt get charged with a $20 fee.

Évaluation :

5

Checking the truck out was as easy as pie thanks to Robert. Quick and efficient. Angel checked me in and was both friendly and very professional. Can't say w good things about the folks at this location.

Évaluation :

5

Although I had to return the dolly because of the approach angle of my car and concern for damage, the guys were very fast, efficient and customer service was great. I wasn't made to feel like an inconvenience in returning the item and that was huge because my situation is already stressful. Merci encore!

Évaluation :

4

At this time, I can't think of much. Having more trailers with swing out doors would be great as the swing out door trailers are more spacious inside and easier to open and close than the old style roll up doors.

Évaluation :

5

I arrived 5 minutes after closing and staff still unhooked the trailer for me and told me I would receive confirmation of check in the next day and I did. They were very friendly and thanked me for choosing U-Haul.

Évaluation :

1

The Uhaul had no air conditioning for a drive halfway across the country. It was horrible. I am so displeased as a uhaul location should be aware if their equipment is working properly or not. I was given a vehicle that didn't work and didn't have time to change it out. I will be recommending anyone I know find a different moving service outside of uhaul. I spent thousands of dollars for a horrible experience. I dropped the Uhaul off at this location, but there was not a manager onsite available to discuss my experience. I am very displeased with Uhaul as a company at this moment.

Évaluation :

4

the people at the Olathe U-Haul storage were vary helpful and kind. i really apricate them for being so help full.

Évaluation :

5

Excellent

Évaluation :

5

Staff was great

Évaluation :

5

Very good service. Unusual these days. Thanks

Évaluation :

3

There were not enough people available to help. I had to wait 20 to 30 mints before i could get any help.

Évaluation :

3

Bad customer service, staff should actually listen to customer issue before telling them there's nothing that can be done when something could be done.

Évaluation :

5

I have rented from this location many times and the service is always great.

Évaluation :

5

The staff was amazing. During pick-up, I worked with two people who were friendly, efficient and knowledgable. The process of getting my trailer hooked up and getting me on my way was really smooth and took 15 minutes tops. Then, at drop-off, the person helping me was also so nice and friendly, and the process took 5 minutes. Overall a GREAT experience.

Évaluation :

5

Awesome location and friendly service.

Évaluation :

5

Customer service was excellent. The staff there were super nice and if I ever need need to rent again, I will definitely come here again. Thank you all for quick and easy service.

Évaluation :

5

Very nice place, with very kind employees and very helpful.

Évaluation :

3

I made a last-minute late night reservation and ordered six blankets. The blankets were not in the truck when I picked it up which is understandable since it was late at night. However I was not at a charge for the blankets I was charged for the loss of the blankets since they were perceived has not been returned. I emailed the address on my final invoice which showed that I had been overpaid by about $50 for the blankets but over 24 hours later I have not received a reply.

Évaluation :

5

This location was easy to access and signage was easy to follow. Employees outside were quick to come up to customers. Drop off was very fast and complete. Love this location.

Évaluation :

3

Check out process is cumbersome and in this instance not well orchestrated. Backed up to 3 different trailers before being guided back inside and to the back of the line to finalize paperwork. Arrived at 06:50 and pulled out at 07:40. Returned at 1:45am of due date and still got called by local personnel looking for the trailer, which was parked in the lot. Finally settled the mystery around noon because I had to wait on a return call from the corporate customer service folks. Did anyone just walk the lot?

Évaluation :

5

Knowledgable personnel...very efficient. Thanks

Évaluation :

5

Air conditioning of the assigned truck is not working consistently.

Évaluation :

4

Everyone was friendly and helpful

Évaluation :

5

No improvement my usage was to move few small furniture and boxes not a move situation it was great for what I needed for.

Évaluation :

5

The rep was great. She helped me get in and out quickly

Évaluation :

5

The associate that assisted me was very courteous and knowledgeable. I was in and out of the store in now time.

Évaluation :

4

Nice facility

Évaluation :

5

Could have probably had more employees. The ones I saw were basically running to help customers.

Évaluation :

1

First off the gas gauge was way off and they charged me $197 for a gas fill up. They said the uhaul was dirty and it was not dirty. We left a bag of chips behind and they charged me $75 to clean it. What a scam uhaul is, I won't be using them again when we move the rest of our stuff ina few weeks I'll be using Penske for sure. The truck was old and didn't even have cruise…. We drove 600 miles like that…. It also had an exhaust leak which was loud in the cab so all In all it was a very terrible experience PLUS you can barely get ahold of the uhaul people to request a refund!

Évaluation :

5

The three employees I dealt with were great! Very nice, friendly and helpful.

Évaluation :

5

Keep it all the same

Évaluation :

4

The truck that we had was leaking oil all over the driveway and had a nail in the tire!

Évaluation :

5

10/10 for sure, the service given to me walking in was above and beyond. I convinced my buddy to cancel his Penske rental and to use Uhaul after I showed him how cheap the bill was. Thank you for the excellent service!

Évaluation :

5

Excellent staff and always on top of everything. Only location I'll go to in KC area!

Évaluation :

3

Don't appreciate being told they have no vans for rent with at least 5 sitting out front. She couldn't find my reservation so I went home and got on the computer and found my reservation. Returned and Voila, they have a van for rent Go here if you want to deal with an attitude. The return gentleman was very nice, maybe you folks should put him up front.

Évaluation :

5

Great. Chris was great with customers. Process was fast and easy. Storage was very clean.

Évaluation :

5

Very impressed with all employees and their attention to my situation.

Évaluation :

5

Chris in Lenexa is the best!

Évaluation :

5

The manager and people who work at this location are so kind and so helpful and the trucks are very clean

Évaluation :

5

Nothing! Pick up and drop off was quick and easy. Staff was extremely nice. Great experience! Would most definitely recommend!!!!

Évaluation :

4

Truck reeked of cigarettes. Otherwise experience was good.

Évaluation :

5

Employees at this location were great. The best experience throughout my move.

Évaluation :

5

Location is the only reason I moved my storage space. It was just too far from my business and those extra miles made a difference in the efficiency I need. Security at UHaul is paramount, cleanliness is consistent, and high tech accessibility made it a top tier storage experience. I already regret changing to StorageMart, but location is the deal breaker for me.

Évaluation :

1

Dude Chris at Lenexa KS location is rude and racist. Denied my service because I looked like I had a bad attitude? Whatever that means. It's unprofessional and wish I could give a lower rating.

Évaluation :

5

Personnel amical

Évaluation :

5

Overall your storage facilities is excellent. The constant rate increases prompted me to get rid of the junk I was storing. Out of site out of mind, I forgot what was packed in boxes.

Évaluation :

2

When I rented the U-Haul truck to move one way, I was explained that I would have one 10x15 unit. I said to myself great this will work. I can get through and work with my stuff. That didn't happen when I got in. They gave me three five foot units. No place to put a table to work with things or anything else. It was disgusting. Yeah I was just number. How about that famous saying? Oops, sorry about that. Staff was polite. Walking from the office to the storage units. Talk about trip hazards and hazards. Building was clean. Lights worked. Air conditioning worked.

Évaluation :

5

Merci les gars!

Évaluation :

5

The manager and his staff are top notch!!! All your Uhaul facilities should come train with them for a week to learn good customer service!!!

Évaluation :

5

I have always had excellent service and support from this facility. Merci.

Évaluation :

5

You have an absolutely amazing staff at this location. In what was a stressful move for me, your team took away my stress and made it an easy transition for me.  Thanks to the desk person…I wish I could remember his name… who got me into a bigger storage unit than I signed up for and which I definitely needed. And thanks to Jared (sp?), the person who helped check in our transport and truck, for all his help and for welcoming me back home to KC after my 8 years of absence. You have an incredible team.

Évaluation :

5

Outstanding customer service!

Évaluation :

1

They didn't fix my 24 hour access, so three nights in a row, after having surgery, I was forced to move myself due to movers getting tired of not being able to unload my truck. No one answered the 24 hot line, emergency line, nothing. I've been trapped in their elevator at least 3 times. First two times, no answer on the ejector emergency line, not the facility, nor the facilities emergency line. Took 3 calls on the elevator just to get someone to answer, then they act as if it was just normal. My work schedule didn't match with their facility. To keep me from getting more frustrated with them, trying to just get me out of his face, he told me I would be reimbursed for the days not used, if I excited before the next bill. Then the same guy turned around and said he didn't say it upon my move out. NEVER EVER GOING BACK TO THAT FACILITY AGAIN. but the one on BLUE RIDGE, NOW THAT'S MY SPOT.

Évaluation :

4

Staff is going above and beyond trying to help ! Bravo to them in this time of trial .

Évaluation :

4

I like that I didn't need to check in with anyone but the check in and out keypad system was unclear and confusing. I could barely read the words on the screen and ended up accidentally setting off an alarm because I didn't understand what to do. I think an app (with very clear instructions upon download) that allows you to tap in with your phone instead of having to use a keypad would be better. It's also going to be difficult to keep track of the code since it's not something you get to chose yourself. I know I'll be digging through my email trying to find it anytime I need to grab something from storage.

Évaluation :

5

I really like the area where people can leave things they don't want anymore and for someone else can use I'm all about recycling it's a great idea

Évaluation :

5

We have nothing but to say after our initial set up. We had reserved 2 larger units but when we got there they had to give a 4 smaller units. Not sure what reserve means to you guys but we got the units and all went well from there! Thank you!!! We will recommend you highly!!!

Évaluation :

5

The U-Haul we stored our household item while we waited for our house to finish was perfect. The facility was clean, convenient and reasonable. The staff was pleasant to work with.

Évaluation :

1

Elevator was broken, there are 3 keypads to get in, but only one is the correct one for registering unit, unit was located in the farthest corner without any notification ahead of time. Wasn't able to switch to any other nearby locations due to availability. As incredibly convenient and great a month of free storage was, our situation just didn't work out in our favor.

Évaluation :

5

We actually didn't move in but your system thinks we just moved in. For some reason it thought my cc pin expired but it had not. But maybe it expired in your system. My wife had to give you her cc. So that was a bit of a hassle.

Évaluation :

5

Colleen Gadwood has always gone above and beyond to help. I am very grateful for all her help.

Évaluation :

5

Safe, secure. The staff were extremely pleasant, knowledgeable, and helpful!

Évaluation :

3

The security is amazing and this is why I stay here. I know my belongings are safe.

Évaluation :

4

Waited a long time to check out because staff seemed unable to help people ahead of me. Many customers were frustrated....one of U-Haul's clerks kept repeating she ''was new'' and couldn't do that. Staff was under-trained in my humble opinion. In Feb. communication w/Uhaul drop-off sites was not well stated. On-line and by phone only info we could get was that there was NOT a drop off station near my new address. My personal friends had to take trailer WAAAAAYYYY outta' their way and drop off when it was not shown to have a drop-off right here in Valley Center less than 3 blocks from my new home........Frustrating

Évaluation :

5

This was the cleanest and friendliest storage facility I have ever been in

Évaluation :

3

Everything was just fine thank for everything

Évaluation :

5

Chris and his crew were extremely welcoming, friendly, and helpful. They addressed all of our storage needs and took great care of us.

Évaluation :

5

The employees are wonderful at the Lenexa location. Its very clean. Clean bathrooms if needed while loading and unloading your truck. Very safe and convenient. Much better to be inside with your storage than to be outside in the weather. Colleen and Chris are wonderful mgrs. They have flat dollies to help you get your job done faster.

Évaluation :

5

We'd still be them but they kept raising prices every year.

Évaluation :

5

Excellent service !!!

Évaluation :

5

Chris and Sam are very friendly and professional, these folks really made the whole process welcoming and simple. Thanks to both of them. I would highly recommend the location and these two awesome representatives.

Évaluation :

5

Appreciate the assistance with my move and storage of my items until I moved. Very supportive, helpful, and professional. Thank you for your assistance on the morning of check-in due to the rain. I will definitely utilize your services again in the future! Merci.

Évaluation :

5

I cannot say enough good things about how U-Haul handled my move and then storage and then a second move. The folks at U-Haul moving and storage of Lenexa are top notch A number one. I would recommend them highly to anyone who needs to be going through the process of moving

Évaluation :

5

The staff was very friendly good connection with costumers. The general manager Chris Smith treated like he knows us for long time. Very friendly and very attend to make our time more pleasant. Thanks for everything

Évaluation :

5

The storage unit facility was great. it was secure, clean, climate controlled,, easy to get in and out of, and the Lenexa staff is a great bunch of people. I looked at several different storage facilities and I am so happy I chose this UHaul. in Lenexa.

Évaluation :

5

I had a storage fee discrepancy that was handled very professionally by your associate. And moving forward, my hope is that I won't have late fees applied to my account.

Évaluation :

5

Staff are very helpful and made the process very easy. Merci.

Évaluation :

5

Chris was very knowledgeable and upgraded our storage unit to a bigger unit and then when we finished with all the leasing aspects, he walked us to our storage unit and gave us hints on how to find it easily. We will definitely let others know about this facility.

Évaluation :

5

Great facility. The movers I hired loved the elevator and easy access for their truck. The unit was clean and temp controlled. When I emptied out the storage unit all my stuff was in the same condition I left it in. Very easy check in/registration and check out/closing account processes.

Évaluation :

1

The guy with one hand is EXTREMELY RUDE and unprofessional!! I just wanted to say, I've been a customer for two years! Never once have I been late with my $134,99 per month payment, all I ask is to be treated with some respect and customer service! I left on the 13th of the month, they will not prorate a refund whatsoever!! BUT they hit you with another $16 fee on the way out the door! Apend you're money elsewhere!!!

Évaluation :

5

Staff was helpful and nice!

Évaluation :

2

The amount of time and manual labor to traverse the facility to my storage unit was too great. If Amazon ever decides to compete in this space, they will gain incredible marketshare immediately by replacing the push carts with self-propelled carts capable of navigating to a customer's unit without manual assistance.

Évaluation :

5

Everyone was so helpful and kind. I so appreciate you making a very tough situation more pleasant.

Évaluation :

5

She was very friendly and efficient. Thank you. Jim Franklin

Évaluation :

5

Chris the manager and his staff are the best!!!

Évaluation :

1

I was unable to check initially causing my elderly parents to have to wait in the heat for 45 min. I eventually got the fourth keypad to allow access. I got two small units instead of the size I asked to rent. I am very displeased and would never recommend uhaul to my friends based on this experience.

Évaluation :

5

 very impressed! Clean and well maintained. Highly recommend! Very safe too.

Évaluation :

5

¡¡¡¡¡¡Muy buen servicio, el personal muy amable ,quede muy satisfecho con el servicio. gracias.

Évaluation :

5

Nice job by all of the employees I came in contact with.

Évaluation :

5

The staff was very friendly and helpful and the facility was convenient and clean.

Évaluation :