Le client n'a pas laissé de commentaire.WILLIAM H.
Customer Reviews for U-Haul Moving & Storage of Lenexa
Pour nous contacter
Lenexa, KS 66215
(I 35 and 95 TH ST)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The trailer I rented had snow and ice on it, therefore it wasn't clean as the above question asked. However it was extremely cold and washing it between rentals would have left it covered in ice, so that cannot be held against them. Excellent service! Good up and drop off were both fast and trouble free!Clifford K.
This was such a easy process. I really appreciate how fast I was in and out!Angelica H.
Le client n'a pas laissé de commentaire.PATRICIA K.
Le client n'a pas laissé de commentaire.Laurie F.
Not much. Very smooth transaction and efficient facility.Jeremy S.
The van was very clean and worked well. My only concern was the back tire where pretty worn down. If it was one of my cars i would replace the tires.john G.
Ask if you are a heavy person, so they know there is t much space for them in the cab and seatbelt so t go around you.Lisa P.
Overcharged for miles the last two times I've rented.Angela K.
Le client n'a pas laissé de commentaire.LAWRENCE S.
Don't listen to the employee if they tell you to keep it an extra day due to no one being in the building. They will try and charge you for it.Betty L.
Always in & out in minutesGregory S.
Le client n'a pas laissé de commentaire.Edward P.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.Kerry R.
interior where cup holders are was dirty from previous spillsjim G.
Great service at pickup and dropoffTimothy V.
Le client n'a pas laissé de commentaire.Judith G.
I could not start the car and had to call my brother to ask him to start it for me. I tried so many times in different angles and different positions. He started it but said there was something wrong with it - that it was difficult to start. When I returned the car, I told the gentleman who was checking me out and he said, oh yeah, that is normal with box trucks. And I said, no it is not -- I have driven UHauls before and never had a problem. If there is a trick to starting a car, you should show the customer that trick before letting them drive off the lot. I felt like an idiot, and I am paying for a service. I should not have to feel like an idiot. I should be instructed how to operate the car if it is going to be finicky. Disappointed. Would hesitate to recommend this location or even to use it again myself.Jennifer D.
Le client n'a pas laissé de commentaire.VALTER H.
Le client n'a pas laissé de commentaire.Kelly S.
Le client n'a pas laissé de commentaire.Siu M.
Le client n'a pas laissé de commentaire.Robert H.
The individual who helped me was very professional. Everything was explained in a thoughtful manner and was handled in an appropriate time frame. Best moving experience I have had in awhile. 10/10Daniel S.
Only complaint is no one checked the 12v charging ports in the truck. Luckily I brought a charging brick. 24 hr drive and unable to keep my phone charged could have been a real problemAlbert J.
nothing...this branch and team of people are top notch...get you in and out no issues...Alan B.
I reserved an appliance dolly at the location I reserved the truck. Upon arrival I was told it was first come first serve for the dolly's. Was sent to another location in order to get one. Should have been avoidable.Joseph C.
Le client n'a pas laissé de commentaire.Edward P.
Le client n'a pas laissé de commentaire.Edward H.
Le client n'a pas laissé de commentaire.Edward P.
Le client n'a pas laissé de commentaire.Robert Z.
Easily handled requested change and had equipment ready when requestedRobert Z.
Le client n'a pas laissé de commentaire.JUSTIN G.
Le client n'a pas laissé de commentaire.Dustin B.
Le client n'a pas laissé de commentaire.Chad M.
Everyone I came in contact with was very helpful and friendly great service I will use you again.frank F.
Le client n'a pas laissé de commentaire.Don P.
Dave was great very helpfulDonald R.
Did not provide correct fuel record and I was charged too much for fuelRodney P.
Outstanding customer service!Samuel V. | Expérience générale
Le client n'a pas laissé de commentaire.Isatou J.
Le client n'a pas laissé de commentaire.Shanna T.
Le client n'a pas laissé de commentaire.CONRAD B.
Le client n'a pas laissé de commentaire.Stan M.
Everyone was very helpful and happy. Very professional.Steven O.
checkin was a pain. I use a cane and had to walk back and forth to the office multiple times even though I had an appointment. The trailer was not ready and it took over 30 minutes to pick up a small trailer.Richard C.
Le client n'a pas laissé de commentaire.Angela K.
Le client n'a pas laissé de commentaire.Deanna A. | Expérience générale
Le client n'a pas laissé de commentaire.william L.
Excellent and quick customer service, always on time and ready for your rental.Kevin F.
Everyone from the manager on down was superb to work with. Nice facility which I have used on numerous occasions.Samuel V.
Le client n'a pas laissé de commentaire.Michele T. | Online Move In
Le client n'a pas laissé de commentaire.Loren H. | Premières impressions
Just a great experience. The person that checked me in was smart and professional. The truck was clean. Return was easy and quick. Highly recommend this location.Michael L.
Do I get a refund I was gone approximately 2 hours. And you had just closed.JOANN S.
Great people to work with. Everyone from Samantha who worked with me to get the contract correct to the young man who hocked up the trailer. Everyone was very friendly and made sure all of my questions were answered and I was comfortable with the rental.Gary C.
Le client n'a pas laissé de commentaire.Pame N. | Expérience générale
Le client n'a pas laissé de commentaire.Catherine C.
Fast and friendly at pick up and drop off.Jordan P.
Le client n'a pas laissé de commentaire.John B.
The truck door literally would not close unless I slammed it with all of my strength.Sanath U.
Quick and easy to rent a trailer. Staff was friendly and fastJoleen Y.
Le client n'a pas laissé de commentaire.Meredith G.
The return check in went very smoothly and was handle in a very quick professional manner.Roger L.
The self check out process is terrible. It is very time consuming and delayed my process for more than 45 minutes. I wish someone would have told me it was so cumbersome. My complaints are not with this specific location but rather the process on the app.Sara J.
Le client n'a pas laissé de commentaire.STEVE D.
Le client n'a pas laissé de commentaire.Steven S.
The staff was friendly and helpful. The truck was in good shape and all the packing supplies I ordered were ready when I picked up the truck.Kimi S.
I had a trailer hitch installed and everything went well except when then hooked up the trailer it was obvious the trailer ball post should have been inverted. The result was the trailer road really low and I had to disconnect the trailer, remove my post for the receiver, remove the ball, rotate the post 180 degrees, install the ball and the reconnect the trailer. What took me 20 minutes of extra work could have been avoided. Other than that everyone was great.Rob H.
They didn't fix my 24 hour access, so three nights in a row, after having surgery, I was forced to move myself due to movers getting tired of not being able to unload my truck. No one answered the 24 hot line, emergency line, nothing. I've been trapped in their elevator at least 3 times. First two times, no answer on the ejector emergency line, not the facility, nor the facilities emergency line. Took 3 calls on the elevator just to get someone to answer, then they act as if it was just normal. My work schedule didn't match with their facility. To keep me from getting more frustrated with them, trying to just get me out of his face, he told me I would be reimbursed for the days not used, if I excited before the next bill. Then the same guy turned around and said he didn't say it upon my move out. NEVER EVER GOING BACK TO THAT FACILITY AGAIN. but the one on BLUE RIDGE, NOW THAT'S MY SPOT.Ronnie M. | Expérience générale
Le client n'a pas laissé de commentaire.Barry B.
Le client n'a pas laissé de commentaire.michael m. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon W.
Door latch was very rusty and difficult to open, close and secure. However inside of trailer was clean and tidy. Staff were friendly and professional. I was in and out in a timely fashion. I would have rated "Excellent" were it not for the rusty latch on the trailer!James F.
Le client n'a pas laissé de commentaire.Emma G. | Expérience générale
Le client n'a pas laissé de commentaire.William W.
Employees here went above and beyond to make sure I was on the road safely.William A.
Le client n'a pas laissé de commentaire.DAVID R. | Online Move In
Le client n'a pas laissé de commentaire.Richard M.
Explain things better. Some staff didn't greet me back even when I said good morningKathy Y.
Staff is going above and beyond trying to help ! Bravo to them in this time of trial .ATTAYA U. | Premières impressions
Le client n'a pas laissé de commentaire.Richard F.
Le client n'a pas laissé de commentaire.Alex L.
Le client n'a pas laissé de commentaire.Greggory H.
Le client n'a pas laissé de commentaire.PAUL B.
Great service, friendly and knowledgeable staff.Brett J.
Le client n'a pas laissé de commentaire.Alan T. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.DEBRA A. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca S. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin S.
App didn't work when returning truck A sign pointing the way to the drop box would be niceBILLY C.
Le client n'a pas laissé de commentaire.CHRISTOPHER W.
I had no complaints..! Plenty of assistance and guidance on the use of a car hauler trailer..! All went well..!James G.
I like that I didn't need to check in with anyone but the check in and out keypad system was unclear and confusing. I could barely read the words on the screen and ended up accidentally setting off an alarm because I didn't understand what to do. I think an app (with very clear instructions upon download) that allows you to tap in with your phone instead of having to use a keypad would be better. It's also going to be difficult to keep track of the code since it's not something you get to chose yourself. I know I'll be digging through my email trying to find it anytime I need to grab something from storage.Danielle W. | Online Move In
Le client n'a pas laissé de commentaire.Roger W.
Le client n'a pas laissé de commentaire.Patricia F.
very fast checkoutmike F.
Le client n'a pas laissé de commentaire.Nancy C.
Everyone I dealt with was professional, knowledgeable and courteous.Lester E.
Best U-Haul facility and rental vehicle I have had.Edward C.
Le client n'a pas laissé de commentaire.Bryce P.
Le client n'a pas laissé de commentaire.Aaron W.
The team is friendly efficient and effective. The equipment is always clean and ready when expected.Timmy L.
Le client n'a pas laissé de commentaire.Adam G.
Quick, easy, problem free serviceNicholas D.
Le client n'a pas laissé de commentaire.Keith R.
I really like the area where people can leave things they don't want anymore and for someone else can use I'm all about recycling it's a great ideaPaul M. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth Y.
Rental pickup entrance is not clear. All signs say Rental Return.Michael O.
No qualms. Was in and out quickly!David F.
Great service from pickup and drop offLee C.
They were very nice and helpfulVICKI W.
Le client n'a pas laissé de commentaire.Emma G. | Premières impressions
Le client n'a pas laissé de commentaire.George T. | Premières impressions
Le client n'a pas laissé de commentaire.Clayton N. | Expérience générale
Le client n'a pas laissé de commentaire.Aden N. | Premières impressions
We have nothing but to say after our initial set up. We had reserved 2 larger units but when we got there they had to give a 4 smaller units. Not sure what reserve means to you guys but we got the units and all went well from there! Thank you!!! We will recommend you highly!!!Charles R. | Expérience générale
The U-Haul we stored our household item while we waited for our house to finish was perfect. The facility was clean, convenient and reasonable. The staff was pleasant to work with.virgie s. | Expérience générale
Le client n'a pas laissé de commentaire.pearl o. | Premières impressions
Le client n'a pas laissé de commentaire.francisco s. | Premières impressions
Le client n'a pas laissé de commentaire.Maggie K. | Expérience générale
Le client n'a pas laissé de commentaire.Robert B. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan F. | Premières impressions
Elevator was broken, there are 3 keypads to get in, but only one is the correct one for registering unit, unit was located in the farthest corner without any notification ahead of time. Wasn't able to switch to any other nearby locations due to availability. As incredibly convenient and great a month of free storage was, our situation just didn't work out in our favor.Kevin D. | Online Move In
We actually didn't move in but your system thinks we just moved in. For some reason it thought my cc pin expired but it had not. But maybe it expired in your system. My wife had to give you her cc. So that was a bit of a hassle.BRIAN P. | Premières impressions
Colleen Gadwood has always gone above and beyond to help. I am very grateful for all her help.PEGGY D. | Premières impressions
Le client n'a pas laissé de commentaire.David M. | Expérience générale
Safe, secure. The staff were extremely pleasant, knowledgeable, and helpful!WOJCIECH P. | Expérience générale
The security is amazing and this is why I stay here. I know my belongings are safe.CARY W. | Premières impressions
Le client n'a pas laissé de commentaire.Preston B. | Premières impressions
This was the cleanest and friendliest storage facility I have ever been inMARY S. | Premières impressions
Le client n'a pas laissé de commentaire.STEVE G. | Premières impressions
Everything was just fine thank for everythingKevin W. | Premières impressions
Chris and his crew were extremely welcoming, friendly, and helpful. They addressed all of our storage needs and took great care of us.Alyssa B. | Premières impressions
Excellent service !!!Ninh B. | Premières impressions
Le client n'a pas laissé de commentaire.Gloria O. | Premières impressions
Chris and Sam are very friendly and professional, these folks really made the whole process welcoming and simple. Thanks to both of them. I would highly recommend the location and these two awesome representatives.Ricardo C. | Premières impressions
Le client n'a pas laissé de commentaire.JOSUE U. | Premières impressions
Le client n'a pas laissé de commentaire.George T. | Premières impressions
Le client n'a pas laissé de commentaire.ryan s. | Premières impressions
Le client n'a pas laissé de commentaire.ROSELIE B. | Online Move In
I had a storage fee discrepancy that was handled very professionally by your associate. And moving forward, my hope is that I won't have late fees applied to my account.ROGER R. | Premières impressions
Chris was very knowledgeable and upgraded our storage unit to a bigger unit and then when we finished with all the leasing aspects, he walked us to our storage unit and gave us hints on how to find it easily. We will definitely let others know about this facility.Kim N. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick M. | Premières impressions
Le client n'a pas laissé de commentaire.Mark R. | Online Move In
Le client n'a pas laissé de commentaire.Myron C. | Premières impressions
She was very friendly and efficient. Thank you. Jim FranklinJIM F. | Premières impressions
I was unable to check initially causing my elderly parents to have to wait in the heat for 45 min. I eventually got the fourth keypad to allow access. I got two small units instead of the size I asked to rent. I am very displeased and would never recommend uhaul to my friends based on this experience.Jeffrey A. | Online Move In
Le client n'a pas laissé de commentaire.Kellyn B. | Premières impressions
Nice job by all of the employees I came in contact with.Samuel V. | Premières impressions
Le client n'a pas laissé de commentaire.ANA G. | Premières impressions
The staff was very friendly and helpful and the facility was convenient and clean.virgie s. | Premières impressions
Le client n'a pas laissé de commentaire.char w. | Premières impressions
Le client n'a pas laissé de commentaire.Roberta B. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin C. | Premières impressions
Chris was awesome getting my rental and storage needs rectified.Stanley R. | Premières impressions
Le client n'a pas laissé de commentaire.katie B. | Premières impressions
Most excellent in all categories! I've visited every U-Haul in the KC area and this one is tops!Zane J. | Premières impressions
All the staff were friendly and efficient.Anthony S. | Premières impressions
Nice clean business with great staff !!robert z. | Premières impressions
Was an absolutely wonderfully accommodating,...... In particularly your MANAGER CHRIS,... He oversaw and supervised the whole move I THANK HIM FOR HIS PROFESSIONALISMRobert T. | Premières impressions
Everyone was very kind, knowledgeable, understanding, and helpful as my wife and I dealt with a very long day after a very long drive after a very long week at a very expensive stage in our lives.Gregg B. | Premières impressions
I recieved the run around when dropping off the uhaul and finding a storage unitSusan C. | Premières impressions
Very secure storage and great and friendly staff!!Ann S. | Premières impressions
The staff was extremely friendly and helpful. Got the first month free since we rented from UHaul! It was a Sunday afternoon and no other storage places were open. But UHaul was! Love term.Marcia C. | Premières impressions
Services supplémentaires à cet emplacement
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