Customer Reviews for U-Haul Moving & Storage of Lenexa

6381 évaluations

9250 Marshall Dr   Lenexa, KS 66215
(I 35 and 95 TH ST)

(913) 888-0919

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(913) 888-0919

9250 Marshall Dr
Lenexa, KS 66215
(I 35 and 95 TH ST)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Bottles of water in the truck or van ready to go. We moved my daughter and really could of used the water.

susan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE T. 
Évaluation :
3

Car hauler was a mess. Straps weren't long enough and the Jack on it was stripped. We had to unload the truck with the trailer attached.

James S. 
Évaluation :
2

I wasn't able to pick up the auto transport at the same time as the truck so i picked up the truck in the morning and loaded it. I asked if I could use my personal truck to go pick up the auto transport when it was ready and it wasn't allowed. Had to drive back across town to get the auto transport, than back again to load up the vehicle. After I drove to my destination and took the truck back I was over my allowed mileage and charged for it.

Derrick H. 
Évaluation :
5

Great drop off location

Sydney O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha O. 
Évaluation :
5

Easierst and most efficient rental experience I have had in years. Merci!

Darren J. 
Évaluation :
5

Staff was efficient and very friendly. Check in and Check out was fast. Well done.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa D. 
Évaluation :
5

Everything was easy peasy! Very well organized

KIMBERLY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

char w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILSON B. 
Évaluation :
5

Love love love how quick and easy the mobile check in and out was. U-Haul has always had great equipment and service. But I used to dread the long lines and time it took to utilize their services. Now it's the best of all world. Modern solutions for universal problems.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

I use this u-haul location frequently. Everytime I use them they are always, friendly, helpful and accommodating. I highly recommend this location. They are all great!

Debby B. 
Évaluation :
1

This place is absolutely horrible. I had their truck for 5 minutes. Drove it maybe max 3 miles. Total. My house is about a mile from the lenexa location Marshall drive. Got home noticed a huge hole in the read passenger tire. Drive it back up there tell them. And the so called manager said I did the damage no questions asked charged me almost 400$ didnt offer me another truck wouldnt let me see video footage and made me leave. Oh and the manager thought it was funny when i told him i was a single mother and couldnt afford this. Yea he LAUGHED AT ME. Never will be back never will recommend this place to anyone.

ELIZABETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat R. 
Évaluation :
1

I returned a dolly within 2 hours of borrowing it, but they charged me for multiple days use..

Sharon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audra M. 
Évaluation :
3

The 24/7 app did not work so I had to wait until the store opened up to get the rental. The App also did not work for my after hour drop off. So I am extremely disappointed with the U-Haul App

Michele O. 
Évaluation :
3

Make it clear about where to park for pick up and what the process is. I waited inside in line for 30 minutes and was told I needed to be hitched up, then after I did that I had to wait in line another 30 minutes to check out. I wasted almost an hour of my time picking up the trailer.

Debbi G. 
Évaluation :
5

Everything was good.

ANDREY S. 
Évaluation :
5

very pleased with the Customer service at this location. The general manager Was very helpful and great to Work with.

Cody P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara F. 
Évaluation :
5

Woman who helped me knew her job well.

Don D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff G. 
Évaluation :
1

I was called and told I CANNOT use a car dolly with a 15' truck when i had moved and called back a week later to find out I could. It's bullshit I paid for a truck and miles TWICE all because YOUR representative called me and said I couldn't before.

GAVIN L. 
Évaluation :
5

This was a last-minute truck rental, and they were able to meet my needs quickly and fully. Merci

Brent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

The staff at this particular location were attentive and helpful. If I need a moving truck again, I will definitely go out of my way to visit this store.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh H. 
Évaluation :
5

Very easy check out and in. Fellows setting up and taking off trailer we're awesome!!!! 10/10

Barbara H. 
Évaluation :
2

The box truck engine had a problem, and a loud noise with acceleration. I had to return it immediately after leaving the parking lot for a trouble free truck. The ash tray was dirty with ashes. No one cleans the trucks properly.

JULIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian S. 
Évaluation :
5

I was there to check-out at the time they opened and they were already there and welcomed me in. Very nice people to talk with and deal with. Truck was very clean and I had no trouble at all with its use. Check-in was fast and easy, again very nice and professional people.

Frank T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULA O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELDON R. 
Évaluation :
5

After hours return was very crowded.

Daryl H. 
Évaluation :
4

U-Haul app did not work

Mark W. 
Évaluation :
5

Check-out and check-in process were both very smooth. Truck was clean and performed well. Service was professional and courteous. Merci.

Brent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary O. 
Évaluation :
3

I had a reservation (on line) stood in line , after getting to the counter I was told to have my hitch verified, went back in and stood in line again. Let's not waste my time again please! I wasted my time on line verifying my truck and hitch and double waited in the store line. Did you think this one out?

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juslena T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thla I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Desiree C. 
Évaluation :
5

Quick & easy to drop off

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shreenithi L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
4

I used the app for my pick-up, but had trouble locating the truck I was assigned, as it was not staged and ready for me. I had to search the entire lot of A LOT of trucks to find mine. It was in the very back. Also I reserved a dozen blanket pads, but had to go in and get those, then had to go in to get the key to the truck. Not sure the on line app pick-up process was a time saver. UHaul could install lock boxes for the keys, and an unlock code sent via the app for the customers to get the keys to their assigned trucks without any employee interaction. Also if my assigned truck would have been “stocked” with the on pads, I could have saved time by not having to track down an employee to get the pads. With the app, it still took 30+ minutes to get the truck.

Mark S. 
Évaluation :
5

Thanks wonderfull days

AIDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Excellent equipment, service and experience in process.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
5

Very quick and easy check in!

Katie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel S. 
Évaluation :
5

Excellent service, knowledgeable and polite staff, great equipment. Overall perfect experience

James Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raghunatha V. 
Évaluation :
1

The U-Haul equipment was fine. But, checking in at this location was the worst experience I've had at U-Haul. My reservation was to pick up at 1:30. I arrived promptly, and waited in line for more than 20 minutes. Then, I was told I had to go get the trailer hooked up. I did. Then, the person who hooked the trailer up told me I had to go get back in line and get my contract. I told him I had already waited for more than 20 minutes. He just shrugged his shoulders and went on with his work. So, then I got back in line and waited again. This was a shorter wait, but still at least 5 more minutes. By the time it was all said and done, it was 2:10 before I got out of there. My return time was not adjusted. So, the first 40 minutes of my paid time was waiting for this location to get their stuff together. Unacceptable and will not return to this location again. If I need equipment and this is the only location, I'll go to Lowe's or Home Depot to rent.

Sammy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M.  |  Expérience générale 
Évaluation :
5

Very quick responses.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEVI N. 
Évaluation :
5

Employees were all great. Much better experience than previous U-haul experiences (different locations). Really appreciated the clean bathroom

Bryce W. 
Évaluation :
5

Excellent service, owner offered to come to house to help with issue we were having! Recommend this place 100 percent!

BRIDGET S. 
Évaluation :
4

nothing

Robert S. 
Évaluation :
5

It was a phenomenal experience

Jenice M.  |  Premières impressions 
Évaluation :
5

Every thing was good

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

Specifically, the checkout process I am a "regular" in regard to renting trailers from UHaul as I'm hopeful you'll be able to correlate. The process when already having a reservation is to get "hooked up" to validate lights, hitch, and so on, and then go into store to "checkout" I however am often - delayed by several folks that do not have online reservations and thusly wait 20 - 40 minutes to get through when I pre-planned scheduled and already hooked up. I stand there while the associate runs the card that "i already have on file" If you can incorporate that last aspect in where if the agent hooking up, has card on file, he can release me from there. The card could be billed as I have to do the check-out or walk around in the app as well. Seemingly the last step to providing a better service. All the associate has to map is the trailer number to my reservation - done and done. This would also alleviate and make more effective use of your staff (maybe in store tablets to ask for reservations?) Thanks - Ray Smith

Raymond S. 
Évaluation :
5

Nothing everything went smoothly

Frank H. 
Évaluation :
5

The agents at this location are absolutely top notch! I highly recommend renting from here

Anita R. 
Évaluation :
5

Nothing the whole staff is top notch

susan D. 
Évaluation :
5

The truck cab interior smelled really musty and moldy. It really bothered my allergies. It was a cold day, but I kept rolling my window down for fresh air. Disappointed also that the ramp was so short, which made it pretty steep. Uhaul trucks used to have some really nice long ramps making for easy loading. This short steep one was hard to use to roll dollies up it. Staff and checkout and checkin processes were great and otherwise very pleased.

Kevin H. 
Évaluation :
4

Good customer service at the counter and installing the pull behind trailer. I would definitely use this location again.

Lenore H. 
Évaluation :
3

Have not received final invoices for the last 2 times I rented from this location. Charges were in error for the last time of rental, and I had to spend over 1 hour and 20 minutes on phone / hold to correct -- cannot say my experience with U-Haul is pleasant.

Doug W. 
Évaluation :
5

Extremely efficient check in process - employee was very professional and efficient!

Joel L. 
Évaluation :
5

Clean. Lots of carts to help you move into and out of units.

Scott C.  |  Expérience générale 
Évaluation :
5

Fast checkout and check in. Right truck ready to go and there.

Scott C. 
Évaluation :
5

Great place.

Dan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberta B.  |  Premières impressions 
Évaluation :
5

All the staff there was friendly and attentive and knowledgeable. Chris always followed through and seems to be on top of things well.

Tomas M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lataya W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B.  |  Expérience générale 
Évaluation :
5

Lots of loading docks and material handling equipment. Clean facility!

Lawrence D.  |  Expérience générale 
Évaluation :
5

Chris was awesome getting my rental and storage needs rectified.

Stanley R.  |  Premières impressions 
Évaluation :
5

I have rented here for 18 years with no issues Great service

DOUG EUSTON E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katie B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlean f.  |  Expérience générale 
Évaluation :
5

Chris was extremely helpful, knowledgeable, and it was great to be greeted by him.

bridget b.  |  Premières impressions 
Évaluation :
5

Thank you for everything! I have already recommended to friends

Margaret L.  |  Expérience générale 
Évaluation :
5

I called in on a Friday morning to rent a truck. I was given a time after work to pick it up. I arrived at the Uhaul dealer in Lenexa and was greeted and immediately served. I then took all of our belongings from our storage unit which was on the premises and moved them. I was assisted with cancellation of our storage unit immediately. What a great staff. I returned the truck 90 minutes later after hours and received an email of all charges. This was so convenient and effortless. Thank you Uhaul for hiring such a great staff and to the staff for all their help and support. Merry Christmas!

Lance R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN P.  |  Expérience générale 
Évaluation :
5

They have a fantastic team. I am saying nothing but a hundred percent out of every employee there. They really make you feel like you are family. Rented another unit from you.

RICHARD O.  |  Expérience générale 
Évaluation :
5

Thanks, Chris! You were very helpful!

Marjorie L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARRINETTA Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

talia g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juidth S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Havilah N.  |  Expérience générale 
Évaluation :
2

The storage unit I rented was a 10'x10'. It was irregular in shape. The roll up door was maybe 4' wide. The unit was more like 5'x10'x10'x11'. The floor going to the unit was very rough and difficult to roll a cart over it. It appears to have been tiled at one time and then the tile removed. It needs to be sanded and sealed properly. I feel I should be refunded half the money I spent. Sincerely Dale King. daleking@wildblue.net

dale k.  |  Expérience générale 
Évaluation :
5

Just excellent

terry w.  |  Expérience générale 
Évaluation :
3

Every time I had to speak to someone I had a 10 minute wait. Would be better if there were more staff.

Stephanie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melissa J.  |  Expérience générale 
Évaluation :
5

My only problem was trying to reach the office via the telephone.

DEBORAH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fenlon L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN H.  |  Premières impressions 
Évaluation :
5

Most excellent in all categories! I've visited every U-Haul in the KC area and this one is tops!

Zane J.  |  Premières impressions 
Évaluation :
4

The couple months of usage, I started to see bugs: roaches and knats around the outside of my facility. Unpacking, [so far so good].

Keesha S.  |  Expérience générale 
Évaluation :
5

I've used this particular location on and off since 2000. Always excellent customer service. They work with you, not against you. Mgr Chris is very customer service oriented. I'd definitely use them again!!

STACIE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane B.  |  Expérience générale 
Évaluation :
5

Great place to use when you need to store your stuff. Everyone I encountered in the almost 2 years I rented here was positive and helpful.

Jazmyn K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mekayla c.  |  Premières impressions 
Évaluation :
3

I don't like my storage being on the 2nd level and they don't give you a choice. Plus customer service takes a long time to get ahold of

Sherry B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe P.  |  Premières impressions 
Évaluation :
5

The best staff

terry w.  |  Premières impressions 
Évaluation :
5

The facility and staff have been great. Even in a Covid-19 world I have been able to rent vehicles and storage no problem. The one problem we have run into frequently is the shortage of parking space. Lots of times there is no where to park when you need to run in and get something out of your storage unit.

Karen B.  |  Expérience générale 
Évaluation :
5

Chris and Jared are amazing and made my moving a great experience

kim c.  |  Premières impressions 
Évaluation :
5

After we moved out of the storage unit the process to let uhaul know and to cancel monthly storage was tedious. After several attempts to do this by phone I finally just went to the facility and Chris took care of it. Being able to leave a phone message would be more productive than having to wait on hold for 15-20 minutes. Thanks. DB

DARRELL B.  |  Expérience générale 
Évaluation :
1

I am so glad to have my stuff out of the U-Haul in lenexa. I never felt comfortable going there nor keeping my valuables there.

Heather S.  |  Expérience générale 
Évaluation :
5

The staff member who set us up with our short term storage solution was very helpful. She made the process quick and painless. I would certainly come back to this location if we needed to utilize a storage space in the future.

Trent S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cordell N.  |  Expérience générale 
Évaluation :
5

The staff and facility at 92nd and Marshall Drive in Lenexa is fabulous!

THOMAS S.  |  Premières impressions 
Évaluation :
3

Big issue..allowing one truck to unload entirely on Storage docks, blocking access to Storage...over and over again. I took 30-day free storage, but, every other trip, trucks took up the whole dock like nobody else existed .Staff told me to asjk them to move...bad plan. I moved to a lot that doesnt allow this behaviour. Your rates are higher, too, so the switch was easy. People are rude, so, a simple call to keep the dock clear for ALL access would have made a difference in my choice as a consumer. You get one shot at doing it right in this competitive market..and, you blew it.

david s.  |  Expérience générale 
Évaluation :
5

Had sample storage units to look at in checkin area. This was very helpful as would have gotten wrong size. They were very helpful and went over everything. Walked me back to unit and showed me the way to use security card, lock, etc. Had carts to use in the facility which were very helpful. Was very smooth process.

Scott C.  |  Premières impressions 
Évaluation :
5

Excellent service...5 stars!

Leonardo G.  |  Premières impressions 
Évaluation :
5

All the staff were friendly and efficient.

Anthony S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mackenzie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manoj P.  |  Premières impressions 
Évaluation :
5

The store Mgr. His wondefull group are the best. I would very much recoment this particilar store, GOD BLESS EVERY BODY.

CESAR N.  |  Expérience générale 
Évaluation :
5

Rachel was very patient, answering all my questions and offering options I would not have known about. GREAT service!

Sara K.  |  Premières impressions 
Évaluation :
4

Rat poison trap in unit upon opening. Building alarm periodically would go off while in unit.

ERIN P.  |  Expérience générale 
Évaluation :
5

Go Chiefs

Daniel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeri C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany t.  |  Expérience générale 
Évaluation :
5

Chris is a great guy, very professional and treats everyone in a very nice manner. You should be proud to have him as your Manager, great Ambassador to U-Haul. Shouts out for Colleen as well, good person and does a great job as well. John McCarthy

John M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony K.  |  Expérience générale 
Évaluation :
1

The male employee that was cleaning trucks and parking trucks said some very disturbing things over the radio to where customers could hear.

Garney H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikolas A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy s.  |  Expérience générale 
Évaluation :
5

Nice clean business with great staff !!

robert z.  |  Premières impressions 
Évaluation :
5

This is our 4 time to use this facility and great staff and availability.

DEBBIE S.  |  Expérience générale 
Évaluation :
5

It's been a great experience. The carts made it really convenient. The locker and surrounding area was clean. The staff was helpful. What more could you ask for.

bruce c.  |  Premières impressions 
Évaluation :
3

It was a very underwhelming experience, with several issues getting into my storage unit. The staff did their best to help, but was not clear in communicating or giving directions. The facility had several broken carts, and was not easy to navigate.

Mackenzie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kerry g.  |  Expérience générale 
Évaluation :
5

Chris Smith and Colleen at the Lenexa location rock. I really appreciated the both of them and the help they provided.

Ashley A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serina F.  |  Expérience générale 
Évaluation :
5

Everyone was so nice and friendly during my wakeful move.

Ruth S.  |  Expérience générale 
Évaluation :
5

Was an absolutely wonderfully accommodating,...... In particularly your MANAGER CHRIS,... He oversaw and supervised the whole move I THANK HIM FOR HIS PROFESSIONALISM

Robert T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adam v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin S.  |  Premières impressions 
Évaluation :
5

We had a great experience here. Would use again.

greg p.  |  Expérience générale 
Évaluation :
5

Made a mistake when I set things up and they were more than happy to help and change it!

Raymond M.  |  Premières impressions 
Évaluation :
5

Everyone was very kind, knowledgeable, understanding, and helpful as my wife and I dealt with a very long day after a very long drive after a very long week at a very expensive stage in our lives.

Gregg B.  |  Premières impressions 
Évaluation :
5

Friendly and frictionless.

patrick k.  |  Expérience générale 
Évaluation :
5

One of the best U-Haul locations I have ever used. Great customer service!

Jose R.  |  Expérience générale 
Évaluation :
5

The staff was awesome. The unit is overpriced.

ann h.  |  Expérience générale 
Évaluation :
4

your one way rental trucks need cruise control!

Eddie K.  |  Premières impressions 
Évaluation :
3

Everyone there were assholes . I like the Olathe facility better and should have stayed there

Essence N.  |  Expérience générale 
Évaluation :
2

I did not appreciate the storage cutting my lock off and placing no lock so my items were left in the storage unsecured for more than 24 hours.

Scherell M.  |  Expérience générale 
Évaluation :
5

Customer service was outstanding. I will use them again in the future.

Jose R.  |  Premières impressions 
Évaluation :
5

very friendly

STEPHANIE G.  |  Expérience générale 
Évaluation :
2

I recieved the run around when dropping off the uhaul and finding a storage unit

Susan C.  |  Premières impressions 
Évaluation :
5

Very friendly. And very helpful good choice!!!!

Ronzell W.  |  Premières impressions 
Évaluation :
5

Excellent U-Haul Outlet.

Jehan Z.  |  Expérience générale 
Évaluation :
5

I had a ton of questions and even ended up changing my storage reservation to a larger unit, and they were extremely helpful and answered all my questions. It's the best experience I've had before.

Samantha H.  |  Premières impressions 
Évaluation :
5

You all do a fantastic job. Your services were just what we needed at a stressful time. Thank you!!!

Linda S.  |  Expérience générale 
Évaluation :
4

Just wish since we removed items before the month had ended- it would have been prorated and we would have gotten a partial refund

tammy f.  |  Expérience générale 
Évaluation :
5

Everything was great. Staff was always very friendly.

Jennifer H.  |  Expérience générale 
Évaluation :
4

Could never get through to anyone on the phone and emails took days to get a reply.

Sandra M.  |  Expérience générale 
Évaluation :
5

Na

Dana G.  |  Expérience générale 
Évaluation :
5

Great service and polite people.

greg p.  |  Premières impressions 
Évaluation :
5

Ended up using the facility much longer than anticipated but never had a problem with the unit access or the people in the office. Ms Colleen was always readily available whenever there were concerns.

Patty E.  |  Expérience générale 
Évaluation :
5

We were just so pleased by EVERY aspect of the service we received yesterday. Moving is stressful, and you company helped make it all so much easier. Thank you, Chris and team.

Linda S.  |  Premières impressions 
Évaluation :
5

Very professional and courteous staff. Very helpful to explain procedures and use of the facility.

Ted S.  |  Premières impressions 
Évaluation :
5

Absolutely the best staff around!

Fred A.  |  Expérience générale 
Évaluation :
5

The management and workers at this site are phenomenal. Fast efficient and courteous. Have used there services several times in past few years, they have always been great with helping!

jon m.  |  Premières impressions 
Évaluation :
5

Very nice people helpful and convenient have used this location many times and will continue

ruth h.  |  Premières impressions 
Évaluation :
5

Storage manager, Colleen, was very easy to work with. It was also very helpful to learn about the one month free offer for the unit when we were not able to immediately move into our new apt.

Jarred E.  |  Expérience générale 
Évaluation :
3

I had mold in my unit, no water leaks or liquid spills. I met U-Haul insurance adjuster, he took pictures and made notes and they never followed up with me on anything. I followed up several times.

STACEY F.  |  Expérience générale 
Évaluation :
5

Best staff thanks

Ahmed M.  |  Expérience générale 
Évaluation :
2

Do not expect U-Haul to follow their own financial guidelines. They will disclose your private account information to anyone that knows you. We moved our stuff out and to another facility.

stephaine c.  |  Expérience générale 
Évaluation :
5

Excellent

Sourabh K.  |  Expérience générale 
Évaluation :
5

Really nice experience! I felt safe and comfortable using this UHaul storage and I'll definitely use it again when I need to. Veronica

Veronica W.  |  Expérience générale 
Évaluation :
5

I was very pleased with my experience with this storage facility. Move-in and move-out were convenient, and access was never an issue.

Tyler W.  |  Expérience générale 
Évaluation :
5

Thank you for all of your help and assistance.

glen s.  |  Expérience générale 
Évaluation :
5

More than once we have worked with this facility. The staff is extremely helpful and informative when any questions arise. We have worked with Colleen each time. She has always been very helpful!

Jarred E.  |  Premières impressions 
Évaluation :
5

Everything went smoothly and they prepared my final bill while I loaded the trailer from the storage unit rather than making me stand in line.

Barry E.  |  Expérience générale 
Évaluation :
1

The staff are very rude. They double charged my card and enrolled me in auto pay without my knowledge. The manager is very unprofessional and other customers steal from your trailer while on camera.

Alexis R.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle. We selected the Lenexa location for our repeat business even though there are locations closer to our house

deb s.  |  Premières impressions 
Évaluation :
5

Chris is amazing with customer service!!!

mary r.  |  Expérience générale 
Évaluation :
3

It was okay service

KRISTY M.  |  Premières impressions 
Évaluation :
2

I liked the convenience of this storage unit. I would not go in the dark or by myself. The fact that there was a dead body in the same complex was frightening to me.

kathryn j.  |  Expérience générale 
Évaluation :
5

Merci

Shacore N.  |  Expérience générale 
Évaluation :
5

Great experience. Facility was well maintained and the staff was friendly and extremely helpful.

paul b.  |  Expérience générale 
Évaluation :
5

Our move and short-term storage went very smoothly. There were no problems and staff was helpful in every way.

Pamela P.  |  Expérience générale 
Évaluation :
5

Very secure storage and great and friendly staff!!

Ann S.  |  Premières impressions 
Évaluation :
5

The staff and manager were very friendly and even though had to wait in line for like 30 min they tried to keep things moving and VERY FRIENDLY

Heidi M.  |  Expérience générale 
Évaluation :
5

Colleen the mgr and entire staff are very helpful and courteous. Easy to work with and great communicators. If I need storage in this area again, I will go back to this UHaul Storage in Lenexa, KS.

GARY G.  |  Expérience générale 
Évaluation :
5

Clean & well maintained. Friendly staff.

Ann G.  |  Expérience générale 
Évaluation :
4

Uhaul had a great promotion that allowed us to store our stuff for free with the rental of a one way truck rental. When we got there, the staff was friendly and knowledgeable.

Joel S.  |  Expérience générale 
Évaluation :
5

This was my second positive interaction while renting a storage unit. Staff is very friendly and helpful!

Julie B.  |  Premières impressions 
Évaluation :
4

We picked up the truck and the entire floor from front to back was soaking wet I had to use pallets and blankets to keep my boxes dry. This was quite an inconvenience since it rained all day.

Lance R.  |  Premières impressions 
Évaluation :
5

Your staff was excellent. They ran around for me and the other customers. It is greatly appreciated.

Marie H.  |  Expérience générale 
Évaluation :
5

I was excited to earn a Free month of Storage when my family moved from COLORADO. I was very impressed by how clean the bathrooms are in the storage unit, and how clean everything is. Very polite.

Arminta G.  |  Premières impressions 
Évaluation :
5

Everything was great!

JOHN G.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff

jennie m.  |  Premières impressions 
Évaluation :
5

Very helpful

diana t.  |  Premières impressions 
Évaluation :
5

The employees we worked with were fantastic! So happy to know good customer service is still valued. We were very impressed with the services!

Pamela P.  |  Premières impressions 
Évaluation :
5

The staff was extremely friendly and helpful. Got the first month free since we rented from UHaul! It was a Sunday afternoon and no other storage places were open. But UHaul was! Love term.

Marcia C.  |  Premières impressions 
Évaluation :
5

The staff was amazing and courteous! Especially the gentleman I dealt with at he counter when I signed up for the unit.

rosy k.  |  Expérience générale 
Évaluation :
5

Even though I didn't need my storage unit any longer it was helpful to have the carts as a courtesy. The donation area was a great catch as Well! As a bonus we had a live band playing their rehersal

Arminta G.  |  Expérience générale 
Évaluation :
5

Thank you for you ease of use during a nerve wracking time!

rosy k.  |  Premières impressions 
Évaluation :
5

Great service

Rochelle C.  |  Expérience générale 
Évaluation :
2

The facility and staff are fine. The corporate policies are horrible. 3+ year customer late 1 time and received 20 $fee and letters were sent to 2nd contact. You lost a customer for these policies.

JEFFREY W.  |  Expérience générale 
Évaluation :
4

I couldn't be happier with my U-Haul experience from Arizona to Kansas and the storage opportunity. I really liked the security available with my storage! Thumbs up all the way around! Merci.

Sarah K.  |  Expérience générale 
Évaluation :
5

Nice, clean and convenient

Juwaun L.  |  Réservation 
Évaluation :
5

Chris the manager has great customer service skills. His employees are great too. Best UHaul ever!

susan d.  |  Réservation 
Évaluation :
5

I received the best customer service. during a stressful move Uhaul and its employees came to my rescue and made my move a lot less complicated. I appreciate all the help and the wonderful service!

Shaia M.  |  Réservation 
Évaluation :
5

Were very helpful in getting us set up on short notice.

Chad S.  |  Expérience générale 
Évaluation :
3

Your units are overpriced.

Matthew R.  |  Expérience générale 
Évaluation :
4

A generally good experience. Access times were appropriate for my needs. Occasionally there was a bit of a wait time when needing to speak with someone in the office but the staff was friendly.

Curt P.  |  Expérience générale 
Évaluation :
5

Everything went smooth and all the representatives were extremely helpful and professional. Thank you all for working with us.

Sarah K.  |  Réservation 
Évaluation :
4

Great experience! Clean storage facility, friendly and attentive staff, and great location. Would recommend to friends and family!

benjamin b.  |  Expérience générale 
Évaluation :
3

I ended up not renting a storage unit at this time but more than likely will be in the near future. I tried to cancel online but could not find the option.

REBECCA W.  |  Réservation 
Évaluation :
5

Excellent

Dorothy R.  |  Réservation 
Évaluation :
5

Chris, the manager, is quite honestly the easiest person to deal with and this also reflects in his staff. They are kind, professional, and easy going when you need help. I'll be back if need be.

katherine a.  |  Expérience générale 
Évaluation :
5

Very nice and friendly staff.

Anne S.  |  Expérience générale 
Évaluation :
4

Well worth the price to keep our kids college items from going in and out of the house twice a year!

TERI K.  |  Expérience générale 
Évaluation :
5

Your fatcility was a great experience.

JUDY M.  |  Expérience générale 
Évaluation :
5

Great service. Very clean. Staff was very helpful.

holly p.  |  Expérience générale 
Évaluation :
5

Great experience!!

Michael H.  |  Expérience générale 
Évaluation :
1

I could never get a hold of anyone at the facility. I had to call at least four times and messages weren't returned by staff. I couldn't make account changes over the phone.

Amanda M.  |  Expérience générale 
Évaluation :
5

I stored my personal belongings there for 12 years and everything was exactly as I left it. Office staff were great and even went to check for me when I thought I had left something behind. Thanks!!

JONATHAN C.  |  Expérience générale 
Évaluation :
2

Keeping my 2 weeks of unused unit $ (moved out early), while then being able to immediately rent the unit to someone else, is theft!

MARY B.  |  Expérience générale 
Évaluation :
4

N

Justin B.  |  Expérience générale 
Évaluation :
4

Very happy with the place. Had some minor issues when my bank switched out my bank card and my account was tied to it. Had some late fees when that happened, but resolved for the most part.

troy h.  |  Expérience générale 
Évaluation :
5

Always friendly and pleasant.

Jon m.  |  Expérience générale 
Évaluation :
5

Very informative and friendly

Rebecca R.  |  Réservation 
Évaluation :
5

The girls were really helpful. Thank You!!

Denise F.  |  Réservation 
Évaluation :
5

Great job!

Mark W.  |  Expérience générale 
Évaluation :
5

I used the storage space during a gap period between residences. It was so convenient and easy. Everyone working there was pleasant and helpful. I would definitely recommend this facility to anyone.

Teressa B.  |  Expérience générale 
Évaluation :
4

No comment

cheryl h.  |  Expérience générale 
Évaluation :
1

Staff members were unaware. Staff members contradicted one another. Several times I was told my UBox had been delivered and then told they could not find it. Staff did not honor their word.

LA`SHERREZ C.  |  Expérience générale 
Évaluation :
5

A great place to store belongings. Always clean and safe. Je referais appel à lui.

robert l.  |  Expérience générale 
Évaluation :
5

Great Job! Very helpful!

Mark W.  |  Réservation 
Évaluation :
5

Location was very convenient. The facility is well maintained and I liked the security mechanisms. They have carts available for helping move items.

Gregory E.  |  Expérience générale 
Évaluation :
5

Everything was good - staff very friendly and extremely hekpful

KATHLEEN A.  |  Expérience générale 
Évaluation :
4

Could be a little more lenient on a late charge Fee. See my payment was 6/10/18, 45 $three days later 15 $was added, at least make 2wks before adding 15 $late fee. Some people are going through.

MARY L.  |  Expérience générale 
Évaluation :
5

Great experience...a hidden treasure

Phillip W.  |  Expérience générale 
Évaluation :
5

Will use this Facility again thank you.

Sharon B.  |  Expérience générale 
Évaluation :
5

No comments to add

Todd R.  |  Expérience générale 
Évaluation :
4

The cost of shipping was high and I might try to find a less expensive option next time.

Mary L.  |  Expérience générale 
Évaluation :
5

Great Service

MARK A.  |  Expérience générale 
Évaluation :
4

Space was clean and the facility was well maintained. Staff was very friendly, helpful, and professional.

Ethan M.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page