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Peter S.Customer Reviews for U-Haul Moving & Storage of Lenexa
Testimonials From Recent Customers
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They were so accommodating. When I needed to change units quick they helped right away. It was so easy being able to do it all online and not have really any issue.
CASEY S. | Expérience généraleThey helped me jumpstart my suburban. Thank you so much!!!
PATRICK J.Only one furniture dolly available even though I reserved 2
Jesse T.Everyone I worked with was friendly and efficient.
Chris L.Way too expensive but practical
Fabian P. | Expérience généraleNothing. The service was flawless. 5/5
Miguel W.Have better gas mileage trucks and at least half a half a tank of gas when the customer picks it up instead of giving me an empty truck I was on the E
Stefon J.Excellent access location. Great selection of rentals. Very helpful personnel. Fortement recommandé!
Daniel B.I have used this location five times this year. I am always impressed and pleased. I highly recommend it.
Martin R.Good service
Natalie A.I was double charged on all fees. The safe tow, safe move etc. I had the equipment for 5 hours and was charged double what I was quoted. I have used uhaul for years and I won't be back. This is ridiculous. I will be disputing all charges with my card until I get some resolution.
Chad F.Both pickup and drop off was a breeze. Thank you, U-Haul!
Henry T.All good
John S.Both representatives went above and beyond.
Ryan H.Return check-in was a bit confusing, only because the phone message told me to use the link to verify the return or U-haul would verify it for a $20 convenience fee, but there were employees at the return tent who said they'd handle the return details and I'd get the receipt via email. When the receipt didn't show up for a few days, I was concerned that I'd be charged the $20 fee, which turned out not to be the case.
James K.Nice people, quick service. You are doing great!
Scott S.I was promised a month free. I never received it. I called the manager and no one ever called me back. I called several times also. I felt like that was bad customer service within itself!
Demetria G. | Expérience généraleWonderful,the lady was very helpful and told me and let me know all the details including verifying my email to make sure it go the details.
Krishna Mohan M.I did check in via the app and that went fine. The challenge was when I was returning I couldn't find any prompts to see how much fuel to put in it. I know I hand checked the actual fuel leve against the app during check in but couldn't find that as an option at the gas station to remember how much to add. Either add that as an option for an ‘In Process' rental or prompt the customer to take a picture during check in.
MARK B.provide shuttle service
Dan L.Shout out to Angela of the equipment return crew. She has a terrific attitude and was just a pleasure to banter with during my drop-off. Nice to see someone enjoy their job!
Daniel D.Rented here several times and it's always fast and easy. I'm never concerned about quality of equipment. Very nice people.
Jerry S.A little worried about the rat traps in unit. I hope my thing stay safe. Thanks
VICKIE P. | Premières impressionsI was maybe 30 minutes late on the return and later found I was charged an extra day. This is the third U-Haul truck I have rented in the last 30 days plus a storage unit. I dropped this 15' off and picked up 10' at the same time. Traffic and wrong turns affect arrival time when you think you will get there in time. I think this is extremely poor customer service and U-Haul will not be my first choice next time I need a rental
Edgar H.Facility fit our needs at the time, great group of people.
Paul B. | Expérience généraleVery helpful and got me on the road fast
jeff B.No problems. Fast, courteous, pleasant.
James B.All the employees were great. Extremely helpful and professional.
Lana P.Everything went smoothly!
AARON M.So, we had a problem with getting the running lights working when we turned on the headlights. The employees did as much troubleshooting as they could with what equipment was available, including trying another trailer. Mike and eventually the girl working the counter came to help. They had to turn us away from getting the trailer until we had the problem fixed. Yes, this was an inconvenience and very frustrating. However, they were more concerned with safety and even avoiding getting a ticket. They continued to do the right thing.
jacob H.Make sure customers understand what's required on their end—all paperwork + documents BEFORE pickup—so there's no surprises! :)
Gabriel F.Nothing. The management and staff at this location are super amazing. Fast, Friendly, and Professional. I rent there a lot. Alan B in Lenexa KS
Alan B.Super quick and thorough!
Mark T.The guy that disconnected my trailer in Lenexa was kind of rude when I told him that I needed to go inside for my receipt.
Michael M.She was very nice
Timothy S.The gas gauge was broke, it was not at 3/4 tank and the amount i had to put in to get it to the level it was supposed to be at was triple what the fuel tank capacity estimated gallon replacement. Also, i was way overcharged for fuel. people were very nice though and the checkin out was very easy.
Carin L.The worker who took care of me did an excellent job helping me understand how to check things on my phone
Arnold P.This is my location I prefer going to. I live on 143rd st and drive to Lenexa. Staff is great. And quick
TABITHA B.To good to be real , fast n reliable. Perfect operation hours. El
Raul R.The chubby guy with glasses was so rude.
Kenni F.Very nice representatives. Thorough explanation of rental agreement. 24hr return was great!
Greg W.When I picked up the equipment I asked if dropping it off after hours would be alright. They said it wouldn't be a problem, it's done all the time. So I did. Now I've been charged $300 for some imaginary damage! I have photos of the thing where I left it sitting and there clearly is NO DAMAGE! Uhaul went ahead and charged my card the $300 without even speaking to me first! (Maybe I wouldn't notice?) VERY underhanded! NO WAY TO DO BUSINESS!!! I am without those funds until the dispute I filed is processed. Even with the photos I took and submitted! Corporate gives the store 72 hours to reply. U HAVE STOLEN MONEY FROM MY ACCOUNT AND GET TO PLAY WITH IT FOR THREE DAYS???
Steve R.I appreciate the fast & friendly service that I always get from this location. Excellent
James D.The only issue is the unit I had had a large pipe in the middle of it that took up almost 1/4 of the space. I still had to pay the same price as the ones without the pipe.
Johnathan P. | Expérience généraleRobert got us in and out quick! He confirmed all the information from my online booking to make sure it was accurate (I somehow set it up to take us 3 hours out of town??), and saved me quite a bit of hassle and money. Thank you, Robert!
Sarah K.I would only recommend this location to a friend because it has a large variety of trucks and it has a lot of hours open compared to other locations in the area. I would not recommend it because the person training the staff member was phoning her over the walk-ie talkie when I was standing right there saying things like “tell them they have to clean out the back of the truck and they better fold those blankets or we will charge them a lot of money.†Tell them there's a sign that says we will charge them if they don't.†There was not a sign on the back that stated this the trainee and I both looked and couldn't find it. As a business owner myself I found the whole experience with returning to be an unprofessional mess. Hopefully this helps future customers.
Jacqueline F.I made the mistake of going into the store to complete my rental instead of using the app, big mistake, the lady at the desk was not very nice.
Aileen G.I had a good experience picking up the rental equipment
Ernesto B.The van was well maintained and fit our needs well. However, it was not particularly clean including the windows. Nothing major but just noticeable.
Roger S.6 hour rental and I'm charged $ 434. Will never recommend you guys
Ramon F.Good Place
Nadun P.We had to move from Lenexa to Leavenworth and the damn truck has a governor and we could not drive over 55 miles an hour. The truck itself needs work on. It took us almost double the time to drive there and it was a hassle. I recommen that the truck be worked on.
Richard N.Great central location in Lenexa - Overland Park Kansas. High recommend this location to anyone in the area.
Edward B.Experience was amazing! The whole team took great care of me. Merci.
Adam W.There was initial confusion between the call center and the location…The call center sent over the wrong information so they weren't prepared for us the first day but once we dealt with this location everything went smoothly and actually was done more quickly than we anticipated. Very pleasant people to work with
CYNTHIA C.The representative who helped me get the trailer did an outstanding job! The tail lights on the trailer were not working and she found that one of the fuses in my car was blown and she helped replace it. She fixed the problem and got me on the road.
Tom W.I was greeted by an employee who was filling air into trailer tires. He stopped his task to complete the drop off process for me, and he gave my guidance on how to handle my complaint of being upcharged by U-Haul for their atrocious pick up process that refused to accept my ID photo, caused my phone to die, subsequently registered my pick up process complete (it wasn't) thus losing the option to pick up which forced me to modify my reservation WHICH THEN CHARGED ME AN ADDITIONAL $60 TO RESERVE THE EXACT TRUCK ONLY MINUTES LATER. Still have not received a call from the regional manager. But once again, this location was great.
CARL B.I had asked for an 8' bed truck and instead they gave me a van. I wanted the truck since it was an easier drive for me and since there are minimal blind spots as I drive. They other issue I had is that one of the employees had their child there running around and making noise. And kept trying to talk over me while I was getting my rental in order with the employee. It's also not helpful to the customers when the child of that employee is repeating your personal information like a parrot loud enough for other customers to hear it. A workplace is not a daycare unless that workplace is a daycare.
Justin V.Nothing comes to mind, pick-up was easy, return was easy.
Kim M.Everything was fine.
frank C.I called at 2:21pm and made a payment and informed them I was on my way from out of state to get my belongings and was told they don't do pro rated rates and was told the lock would be removed within ten minutes as I was on a time crunch upon my arrival at 4:34pm the lock was still on my unit causing an even longer delay. Very unprofessional
Cierra W. | Expérience généraleVery pleased with everything. Highly recommend
Dale C. | Expérience généraleThank you for your help!!
lauri s. | Premières impressionsEverything went smooth
Dedra t. | Premières impressionsI would definitely recommend your facility to everyone. ⭐️⭐️⭐️⭐️⭐️
Kimberly M. | Expérience généraleMerci.
Will K. | Premières impressionsEveryone at the Marshall Drive location are very nice and helpful. I felt safe going to my units at night alone. It is very well maintained and organized. I cannot think of 1 reason/thing to complain about. Thumbs up!!!!
Judy L M. | Expérience généraleI have been doing business with the Marshall Drive location, even though it is a few miles out of my way, because of the team at this location. The manager and his team are friendly and helpful. One suggestion: It's not always easy to keep receipts, so a little improved understanding would be helpful, when a customer needs to return unused boxes. I had spent hundreds of dollars here, but when I didn't have a receipt one time, I couldn't get a refund for unused boxes.
dan c. | Expérience généraleI had a really bad experience with uhaul in Houston, my truck was dropped off at this location and it has been the very best uhaul experience every. They are really great people at this location and the Owner Coleen was as nice as any owner of a company I've ever met!! 5 stars all the way
Reggie G. | Expérience généraleNice, secure location with friendly staff.
Zac G. | Expérience généraleSamantha and Chris were so accommodating and very approachable. They always respond with the attitude that your needs are met with a sense of urgency. They make the process so effortless. I really enjoy doing business at that location.
pat p. | Premières impressionsSpace was excellent. Staff and customer service was excellent. Overall excellent experience.
LARRY L. | Expérience généraleEVERYONE, at this location, from the store manger to Samantha, to the lady cleaning my newly rented storage unit, to the lady that checked in my rental, ALL the best attitudes at every part of the process. This staff deals with customers not having the best experience on a daily basis. Let's face it… moving sucks. But the staff always stays helpful and has a smile. Thanks again… My second time using this Uhaul location. Please copy/paste what there doing at all your locations. Thanks…
Michael w. | Premières impressionsStaff is always professional and kind. Excellent leadership and it trickles down!!!
PAUL F. | Expérience généraleI had misunderstood the sizing online. So we went to the office in hopes of getting a bigger unit. I feel awful I didn't catch the guys name, he had blonde hair and black glasses. He helped me upgrade my unit and actually was able to get me my first month free. My children were being, less than model citizens, but he wasn't ever short with me or rude because of that. I genuinely appreciate his help!
Andrea D. | Online Move InEveryone was very helpful and it was great to see that Chris was still there after 10 1/2 years later. By far cheaper than anyone else!
Cindy S. | Premières impressionsthe people at the Olathe U-Haul storage were vary helpful and kind. i really apricate them for being so help full.
Fernando O. | Online Move InNice facility
ALVIN C. | Expérience généraleGreat. Chris was great with customers. Process was fast and easy. Storage was very clean.
Amrit G. | Premières impressionsEmployees at this location were great. The best experience throughout my move.
Sharma M. | Premières impressionsLocation is the only reason I moved my storage space. It was just too far from my business and those extra miles made a difference in the efficiency I need. Security at UHaul is paramount, cleanliness is consistent, and high tech accessibility made it a top tier storage experience. I already regret changing to StorageMart, but location is the deal breaker for me.
Marcia C. | Expérience généraleDude Chris at Lenexa KS location is rude and racist. Denied my service because I looked like I had a bad attitude? Whatever that means. It's unprofessional and wish I could give a lower rating.
jessi r. | Expérience généralePersonnel amical
Debra B. | Premières impressionsOverall your storage facilities is excellent. The constant rate increases prompted me to get rid of the junk I was storing. Out of site out of mind, I forgot what was packed in boxes.
Diana S. | Expérience généraleWhen I rented the U-Haul truck to move one way, I was explained that I would have one 10x15 unit. I said to myself great this will work. I can get through and work with my stuff. That didn't happen when I got in. They gave me three five foot units. No place to put a table to work with things or anything else. It was disgusting. Yeah I was just number. How about that famous saying? Oops, sorry about that. Staff was polite. Walking from the office to the storage units. Talk about trip hazards and hazards. Building was clean. Lights worked. Air conditioning worked.
Bob J. | Expérience généraleMerci les gars!
Briget O. | Premières impressionsThe manager and his staff are top notch!!! All your Uhaul facilities should come train with them for a week to learn good customer service!!!
STACEY B. | Premières impressionsI have always had excellent service and support from this facility. Merci.
Darren F. | Expérience généraleYou have an absolutely amazing staff at this location. In what was a stressful move for me, your team took away my stress and made it an easy transition for me. Thanks to the desk person…I wish I could remember his name… who got me into a bigger storage unit than I signed up for and which I definitely needed. And thanks to Jared (sp?), the person who helped check in our transport and truck, for all his help and for welcoming me back home to KC after my 8 years of absence. You have an incredible team.
Kimberly M. | Premières impressionsOutstanding customer service!
Samuel V. | Expérience généraleThey didn't fix my 24 hour access, so three nights in a row, after having surgery, I was forced to move myself due to movers getting tired of not being able to unload my truck. No one answered the 24 hot line, emergency line, nothing. I've been trapped in their elevator at least 3 times. First two times, no answer on the ejector emergency line, not the facility, nor the facilities emergency line. Took 3 calls on the elevator just to get someone to answer, then they act as if it was just normal. My work schedule didn't match with their facility. To keep me from getting more frustrated with them, trying to just get me out of his face, he told me I would be reimbursed for the days not used, if I excited before the next bill. Then the same guy turned around and said he didn't say it upon my move out. NEVER EVER GOING BACK TO THAT FACILITY AGAIN. but the one on BLUE RIDGE, NOW THAT'S MY SPOT.
Ronnie M. | Expérience généraleStaff is going above and beyond trying to help ! Bravo to them in this time of trial .
ATTAYA U. | Premières impressionsI like that I didn't need to check in with anyone but the check in and out keypad system was unclear and confusing. I could barely read the words on the screen and ended up accidentally setting off an alarm because I didn't understand what to do. I think an app (with very clear instructions upon download) that allows you to tap in with your phone instead of having to use a keypad would be better. It's also going to be difficult to keep track of the code since it's not something you get to chose yourself. I know I'll be digging through my email trying to find it anytime I need to grab something from storage.
Danielle W. | Online Move InI really like the area where people can leave things they don't want anymore and for someone else can use I'm all about recycling it's a great idea
Paul M. | Premières impressionsWe have nothing but to say after our initial set up. We had reserved 2 larger units but when we got there they had to give a 4 smaller units. Not sure what reserve means to you guys but we got the units and all went well from there! Thank you!!! We will recommend you highly!!!
Charles R. | Expérience généraleThe U-Haul we stored our household item while we waited for our house to finish was perfect. The facility was clean, convenient and reasonable. The staff was pleasant to work with.
virgie s. | Expérience généraleElevator was broken, there are 3 keypads to get in, but only one is the correct one for registering unit, unit was located in the farthest corner without any notification ahead of time. Wasn't able to switch to any other nearby locations due to availability. As incredibly convenient and great a month of free storage was, our situation just didn't work out in our favor.
Kevin D. | Online Move InWe actually didn't move in but your system thinks we just moved in. For some reason it thought my cc pin expired but it had not. But maybe it expired in your system. My wife had to give you her cc. So that was a bit of a hassle.
BRIAN P. | Premières impressionsColleen Gadwood has always gone above and beyond to help. I am very grateful for all her help.
PEGGY D. | Premières impressionsSafe, secure. The staff were extremely pleasant, knowledgeable, and helpful!
WOJCIECH P. | Expérience généraleThe security is amazing and this is why I stay here. I know my belongings are safe.
CARY W. | Premières impressionsWaited a long time to check out because staff seemed unable to help people ahead of me. Many customers were frustrated....one of U-Haul's clerks kept repeating she ''was new'' and couldn't do that. Staff was under-trained in my humble opinion. In Feb. communication w/Uhaul drop-off sites was not well stated. On-line and by phone only info we could get was that there was NOT a drop off station near my new address. My personal friends had to take trailer WAAAAAYYYY outta' their way and drop off when it was not shown to have a drop-off right here in Valley Center less than 3 blocks from my new home........Frustrating
debbie b. | Expérience généraleThis was the cleanest and friendliest storage facility I have ever been in
MARY S. | Premières impressionsEverything was just fine thank for everything
Kevin W. | Premières impressionsChris and his crew were extremely welcoming, friendly, and helpful. They addressed all of our storage needs and took great care of us.
Alyssa B. | Premières impressionsThe employees are wonderful at the Lenexa location. Its very clean. Clean bathrooms if needed while loading and unloading your truck. Very safe and convenient. Much better to be inside with your storage than to be outside in the weather. Colleen and Chris are wonderful mgrs. They have flat dollies to help you get your job done faster.
susan d. | Expérience généraleWe'd still be them but they kept raising prices every year.
diana t. | Expérience généraleExcellent service !!!
Ninh B. | Premières impressionsChris and Sam are very friendly and professional, these folks really made the whole process welcoming and simple. Thanks to both of them. I would highly recommend the location and these two awesome representatives.
Ricardo C. | Premières impressionsAppreciate the assistance with my move and storage of my items until I moved. Very supportive, helpful, and professional. Thank you for your assistance on the morning of check-in due to the rain. I will definitely utilize your services again in the future! Merci.
Michelle H. | Expérience générale